Indian Oil Corporation [IOC] Complaints & Reviews

My name is sujata and I am an indane gas consumer. Money few days back I did a gas booking and it supposed to be a cash on delivery but I received a message saying that I need to make a online payment for it. And I did the same. Immediately I made the payment and then after I received the message that my booking is got cancelled.and money also debited from my card. Now I wanted to know will I be get my refund or not. Or what should I do and where to Complaint about it. Pleas help me to get my money back. And the distributer also not picking up my call. Even I am not getting my subsidy amount but adhhar has been linked to the bank already. My mail I'd is [protected]@gmail.com

Every alternate month my mother has to go to agency to get the gas. They are selling the gas in black to some other customers and causing teouble to customers who book their gas on time. My mother is an elderly women (49) who has to take an auto to go to agency to get the gas. I would also point out that agency delivery boys take tips themselves instead of asking to the customers as if its their right even after being service charges being added in the bill

I booked a refill vide order no.[protected] and paid the value of the refill on line from S.B.I. kahilipara Br. vide transction id. no.IGAGHSOHD2 ON 8-6-2019, but I have not received the confirmation of my booking.Yesterday I have received a message that my SR number 1-[protected] has been closed.I could not understand why my SR no. is closed .Kindly confirm my booking by email

I went to indian petrol pump located opposite to gurudwara in kurukshetra, haryana. I was making payment of 200 through paytm. As soon as i make the payment, i realised i made the payment of 20rs instead of 200 instantly i told the cashier that i am paying 180 rs more as i made the incorrect payment.i immediatly paid remaining amount. then suddenly another worker put an alligation that i did this willingly and passed a rude comment "ki tune 20 rs ki payment jaanke ki hai ki is 20 rs ki payment ko 200 rs ki bnyungi". i told him to mind his language and i have already paid the remaining amount. then he started passing absurd statements in a very rude manner. i went to owner to complaint against him instead of hearing my complaint, the owner too started talking in offensive lanuage and requested me through folding his hand " ki aage se yaha mat aana or kahi or se petrol bharvao" .he was very aged person so i didnt said anything to him and just captured the pic of the petrol pump then the owner passes an absurd comment again " ki jao jao karo complaint krao mera petrol pump band magar yaha mat aana" .this is not the way to behave with any customer. they harrassed me mentally through their commets. They dont kow how to talk to a girl and other workers present their was supporting him like anything.i want a stricted action against them. and i am filing the same complaint in the consumer court and in the c.m window.

I, Shikha Kar, con. No. 361074, booked a cylinder on 22.04.19 and on line payment of rs. 732.50 was made on that day. Surprisingly on 25.04.19 the delivery boy stated that no amount has deposited in their accounts and I had to pay rs. 732.50 by cash to take the cylinder. On 25.04.19 I received a message from your company that the amount will be refunded in my account within 15 working days. But despite issue of several phone calls in your help line number I have no received the amount till date which create very bad image of your organisation.
My mob no. is [protected].
A line of reply is solicited.

I am an Indane gas user with consumer no .[protected] .My distributor is Swarna Nirmal Gas Service, 81 A, Motilal Nehru Road, Kolkata 29.My registered ph no is [protected] .I want to change it to [protected].We are unable to book a refill from the existing registered number([protected]).To this note I would like to say that our previous consumer no was 34470 and the previous distributor was Nedus Distributors, 10/7, Bondel Road, Kolkata 19.Our distributor was changed because of some unknown reason
Please help

I am an Indane gas user with consumer no .[protected] .My distributor is Swarna Nirmal Gas Service, 81 A, Motilal Nehru Road, Kolkata 29.My registered ph no is [protected] .I want to change it to [protected].We are in trouble regarding booking of refill.To this note I would like to say that our previous consumer no was 34470 and the distributor was Nedus Distributors 10/7, Bondel Road Kolkata 19.Our distributor was changed because of some unknown reason.
Please help

We asked for GST bill, not corporated and started arguing, not received GST bill and they kind of fought with us. Very poor service. Only one attendee was present for four outlets and was too slow and busy in chatting with people. Told us to contact on the number given on the bill attached here.
Extremely sad that GST bill are not available till now and customers are not treated good and are humilated.

Indane gas consumer no. 9485
I have booked Indane LPG gas cylinder on 22.4.2019 online booking no . 457510 & the same payment was done Rs. 749.50 through link provided by company & next day person from Indane gas agency reached at home to deliver cylinder as per booking & he was also asked payment, I have old him payment has been already done through online payment link. But he told me payment was not received to Deonil Indane gas agency of Ghugus.So that, I was paid him in cash Rs. 749.50 against delivered gas cylinder.Massage received through Indane gas me on 1st May regarding payment for LPG gas has been failed & refund will process on 1 st May. But till date after one & half month refund of payment not received.

Shree vighnesh gas agency, housing colony dhanbad, Jharkhand k kilaf Mai Kitna Baar complain Kar chuka Hu lekin koi sunwayi hi Nahi huya aaj tak. Wahi rawaeya saale logo ka samjh me Nahi aa Raha hai kaise saale logo k license rad kawa du . Taki ye saala road pr katora le k bhikh bhange saala sb.kam se Kam saale logo ko 10 Baar phone krte hai aaj kal karta phir v Nahi to higher phone Karne baad ya ha kr waha Gali galauj krna padta hai Mai hi Nahi kitne logo waha ja Kar Gali dete hai lekin wo log ek dam Naga hai sunta rahta hai aur ladta hai lekin apna system Nahi sudharta hai. Aise saale logo ko to ek dam license rad kr dena Chahiye.

Hello Team,
I have tried to book refill cylinder on 24th April, The amount has been deducted from my Credit card but transaction failed. Website display the error message due to some technical reason and service submitted to distributor.
I have contacted the distributor- SRI SADGURU INDANE SERVICES, Kodichikkanhalli, Bangalore but no positive reply i got from them. They telling regional office has to sort it out, they can't do anything.
Kindly help me to sort it out this, Its been pending more than a month time.
Name: Sandesh B
Consumer No: [protected]
Order Reference No[protected]
Amount Paid: 708.00

I have booked a refill gas cylinder on[protected]:50 with transaction id-[protected] and tid - s19819071 thought debit card the transaction got failed however the amount deducted and was not refunded to bank account. I have received email from indianoil saying sorry and will refund your amount in 15 days. But still the amount is not credited. Could anyone look into this. Below is the email received. Customer id-[protected] lpgid[protected]

Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 727.50 made on[protected]:50:06 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team

Hi, i hold the gas connection [protected] at rs indane bangalore. I have two cylinder connection for the family size of 2 individuals. Today i got a sms from the indane that my gas connection has been disconnected due to inactivity for 1 year and this is done without any previous warning/intimation. I want to add that we are just 2 individuals and could not consume two cylinders in 1 year that's why we didn't book any new cylinder in the last one year. Indane move of disconnecting the same without any intimation is strictly wrong. I want my connection status to be active, kindly help me.

Regards,
Gurmeet
[protected]

I am the holder of consumer number [protected], lpg id is[protected]. That my name is rupak dutta but in the indane records it is being reflected as rupak dot dutta, there is a dot between rupak and dutta.
Upon questioning the indane distributor at new barrackpore renuka indane, they said it was my fault. It couldn't be rectified.
Matter forwarded to you....

I haven't received my refund yet of failed online payment of indane gas cylinder on 21st april 2019.
Kindly look into it
And do the needful

Details:-
Name =k b patnaik
Customer number =[protected]
Payment service id from my bank[protected]
Amount deducted :-714.84
Date 21st april 2019
Time 8. Haven't received my refund yet.

Kindly look into it
And do the needful

On tue, 30 apr 2019 4:40 pm indane, wrote:
Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 706.50 made on[protected]:25:19 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team25

I am enclosing the reply mail from indane gas. But still till date i haven't received my refund back to my bank account.

On tue, 30 apr 2019 4:40 pm indane, wrote:
Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 706.50 made on[protected]:25:19 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply regretted.in case you have already received services against this online payment please ignore this communication.

Regards

Indane team

Dear sir/madam,

I have availed gas connection from one of the distributor in ongole, andhra pradesh in 2008. Later same has been disconnected in 2014, but my adhaar number which was linked to that consumer number has been not yet removed till now. Due to that i lost all my gas subsidy amount for almost 5 years. We complained so many times but there is no positive response from the distributor. Kindly help me to resolve the same and to get my subsidy amount.
Name of the distributor: sri balaji indane gas distributor, santhapeta, ongole. Andhra pradesh
My consumer number:[protected].

Ref: lpg id: 3 [protected]
Consumer no. 6418
Distributor name : ayushi indane, rourkela, odisha
Distributer code: 124465
Iocl sr complaint registration - sr no 1-[protected]

Dear sir,
Dear sir, i booked lpg on-line and during payment there was two transactions & wrongly two debit of rs. 764/- was made in my bank account. Bank confirmed me about the transaction ref. No.[protected] &[protected]at (Ecom/online/techprocess payment se) & the amount of rs. 764/- was credited in lpg account. Also it is agreed by the customer care executive to reverse the amount of rs. 764/- when complaint was made at [protected]@. Gmail.com. Also confirmed the matter by telephone no.[protected].

But, i ma very sorry to say taha till today my amount of rs.764/- is neither adjusted nor reversed inspite of my repeated complaint

I, therefore, request your good self to kindly do the needful to resolve the long existing complaint.

Dear sir, i have a gas connection with indane gas agency (Dumdum gas supply agency, kol-74). Consumer’s name - anindita biswas, consumer no - [protected], and distributors code - 140400, i am not getting any subsidy since 1 year, distributor not helping properly.. Filled up all the forms, they are telling me to go to the alahabad bank. And bank is not taking any responsibility. My husband has been passed away. Am unable to continue gas without subsidies. Please take necessary steps. My contact no which is attached with gas connection is [protected].

My name is b. R. B. Naidu from bangalore and my indane gas consumer no. Is [protected] and the distributor is ganapa indane gas distributors. On[protected], paid rs.716.35 through online to get my refil gas cylinder as per the sms received from the company. But, when your delivery boy came to deliver the cylinder, i was asked to pay cash as there was some problem with on line payment and he assured me that the amount paid through online would be returned to me. I paid cash and got the refil. But, i have not received the refund sofar inspite of more than one month has elapsed. Govt. Is encouraging digital payments and a consumer like has to face thi kind of pproblems who follw govt guidelines. Please look into the matter and arrange for refund of the same at an early date.

Subject of Complaint: Deactivation of “Give it up” Subsidy option Company / Product Name: INDANE GAS
Sir / Madam,
This is to inform you that it was wrongly enrolled the “GIVE IT UP” SUBSIDY option for my LPG connection by one of my family members who is ignorant to understand English Words .So, I request you kindly to deactivate this enrollment, my Consumer No.[protected] .So that I can avail the LPG cylinders in subsidized prices. It's my humble request to kindly deactivate my “GIVEITUP” option and credit my subsidy in my account as I don’t want to lose my subsidy. I want to avail to subsidy cylinder. I am waiting for your sympathetic consideration at the earliest. Below are the Indane LPG Gas connection details: Email: [protected]@gmail.com

Consumer No.: [protected]
Consumer Name: Venkatesh.M
Distributor Name :Rashmi Indane Gas Distributors R.R. Nagar Bangalore