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Indian Oil Corporation [IOC] Complaints & Reviews

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Updated: Nov 5, 2025

Complaints 13294

Resolved

5159

Unresolved

8135

So far, so good. Indian Oil Corporation [IOC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Oil Corporation [IOC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Oil Corporation [IOC] reviews & complaints page 127

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Address: 1224 jagdish colony Rohtak, Rohtak, Haryana

Sir with due respect i would like to inform you that my consumer no is 163219, abhil gas agency rohtak its regular practice by delivery boy not to supply refill at ist floor. Every time he ask the customer to come down and collect the refill by saying i am not fit to deliver at ist floor and he returned back without delivering the refill. When contacted the abhil gas executive at phone she also refused to deliver at ist floor by giving excuse that customers are complaining of theft by delivery boys thats why our delivery boy will only deliver at the main gate on road. Phone conv. With abhil executive is with me. Is there any rule of ioc that co. Will supply only at main gate on road. What will happened when only ladies are at home pl take urgent action over that

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Address: Kadalangudi vanthirajapuram po kuttalam tk nagapattinam dt, 1250

I am a customer of indane gas and my agency is thayagam indane gas agency at kuttalam tk nagapattinam dt., tamil nadu consumer no is 21649 in the name of rajaprakasam i would like to change the phone number for booking to the indane gas from [protected] to [protected]. I would like to request you to kindly enter my new number for booking of indane gas [protected] in future.

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Address: Chennai, Tamil Nadu, 600118

My gas connection no is cx7290612.. After booked refill after some time im getting cancelled msg... Delar is saying some issue with application... I tried three time same replay

Dear indane customer, your refill booking ref no. 554898 stands cancelled. Kindly book again or contact your distributor to know the reason of cancellation.

Booking for con no cx7290612 is registered with ref no.554898. Refill expected delivery:3-5 days. Ensure pre delivery checks viz. Weight & seal before delivery

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Address: ASSONORA, bardez, Goa, 403503, 403 503

Yesterday i filled petrol on indian oil petrol pump to check the schedule and made payment through sbi debit card. I was not given any refund. They say that they have not received the scheme.
Petrol pump janardan zarapakar
Assonora goa.
Batch no 002576
Invoice no 012366
Date 20/03/2019

Kindly clarify and help

R. B. Tangsali
Mob [protected]

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Address: Block 11, Door no 9 Moghappair East. JJ nagar Chennai, Chennai, Tamil Nadu, 600037

Good morning sir

First of all this is not a complaint but a request.
Firstly i went to the gas agency to cancle my gas connection. They said verbaly software is recently updated so they cannot cancle my gas connection.
I told them my job is over and i have to go to my home town. They said sorry. Then tried to do it online. That time password error was there so i clicked forgot password and then received new password from email. Even that is not working. Kindly help me.

Best regards
Dibu samson

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Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

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N

Niraj198101

Mar 21, 2019

Dear Team,
My cash memo is [protected] generated previous 8 days but till time gas not deliver and my booking no. Is 203996. Please help.

Agency Name - Sri Gokhula Indane, bailey road, Danapur.
Note:- I am not happy to This agency, it's giving very poor services.

Please help asap

Radhe Shaun Pandey

K

Krishna Gayari

from Sualkuchi, Assam

Mar 21, 2019

Does 10-20 rupees extra charge go to IOCL or it goes to local gas agency or to the delivery guys? Why there is no implementation of online payment option in my area.

K

koilashjun

from Guwahati, Assam

Mar 21, 2019

I booked my cylinder on 01/02/2019 but till now cylinder is not delivered.If possible please solved this problem as soon as possible

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Address: 47/4, Jaynarayan Banerjee Lane, Baranagar, Kolkata, West Bengal, 700036

Sir,
I want to name change of our gas connection because this connection has been on behalf of my mother. But my mother health haven't well. So, he can't operate his bank account. Therefore his bank account some problematic. So, i want to change this on behalf of my name. So, please reply me what is the procedure to change it? Our present consumer number is [protected], under baranagar gas service.

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Address: Shanti Apartments, Plot No 90, Opp Mini Tankbund Malkajgiri, Mandal, SafilgudaxRd, Neredmet, Secunderabad, Telangana 500056, Hyderabad, Telangana, 500056

Respected Team,

I am using gas services from Indane through the above mentioned vendor. Today i faced 2nd time an issue from the cylinder that they provided to us. The first time was on Jan 1st 2019 when we realized that the cylinder was heavily leaking. Upon stressing the delivery boy to check it before giving it to us, all he said was we already tested it and its absolutely fine and we don't have to worry about smell. But...

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Address: Nungambakkam, 600034

In most of the indian oil petrol pumps stations petrol price per litre in high when compared to petrol price of the day.
Ioc says that they have all rights to fix the price.
Then why govt says this the price for the day and it is chaged according to the state and city, but here ioc changes the price according to there needs as they want.
If ioc has all rights to change the price and fix it, then why govt should provide different price.

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Address: Sri vignes indane,near janta market, housing colony, Dhanbad, Jharkhand, 826001

I am complaining about sri vigness gas distributer. It is dhanbad jharkhand, every month i booked cylinder but it doesn't respond anytime and unless i call them, phone are always out of coverage areas, even after a month they don't deliver cylinder at a home that i booked cylinder before a month. I register 2 cylinder but i never satisfied with this service, i never get my booked cylinder in time

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Address: Gem gas agency kharar, Paschim Medinipur, West Bengal, 140301

My name is jatinder singh my consumer no. Is [protected] gas agency name gem gas agency kharar. From last when ever i book a gas from this agency in past i can't receive my gas cylinder on time every tym i called so many tyms regarding myy booking but they people not take it serious. Recently i booked a cylinder cash memo is (Cashmemo [protected] generated against ur refill booking no.779554 stands cancelled. Reason:cancelled booking. Delivery may be reattempted shortly). Evrytym i got this type of msg when i call to agrncy then there is a lady who pick the call and talk rudely and misbehave with us on call and everytm gave a fake answer oir delivery boy is met with accident his arm id fractured so we will delivered u shortly or i[censored] have any issue then change ur gas agency. So, plz take it seriuos and take action against this agency.

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H

Hari krshna 2004

from Chennai, Tamil Nadu

Mar 20, 2019

Sir,
Rs.707/- debited from my S.B.A/c. to TECHPROCESS PAYMENT SE MUMBAI on 10.03.19 at 11.13 A.M. But the cylinder delivery person informed that no payment credited in gas payment and received cash.
Hence please arrange to refund my Rs.707/- please. My Consumer No. 17096 and my Phone No.[protected].

Hari krshna 2004's reply, Mar 14, 2019

Now only I made a complaint. It is showing as resolved. Who solved this problem and how without my knowledge.

Hari krshna 2004's reply, Mar 14, 2019

Is this original web site or not

V

velpula srinivasulu

Mar 20, 2019

Sir, by mistake I give up my gas subsity, so please retain my gas subsidy thanku. My mobile no [protected], consumer no98. Iam not under section 10 lakh/anum. By mistake I pressed the option give up my subsidy. At present I did not get my gas subsidy. Please regain my subsidy.

K

Karima begam

from Kolkata, West Bengal

Mar 20, 2019

5gvN TC cu

Karima begam's reply, Mar 13, 2019

Gg FCI uhfgjkin Indian gas not received

S

shiv dutt bhatt

from Karhal, Uttar Pradesh

Mar 20, 2019

Gas cylinder booked by me (Id-629444) was under weight up to eight kg

S

SP Rangan

from Vellore, Tamil Nadu

Mar 20, 2019

My consumer No:[protected].I was receiving subsidy regularly.But for the past two cylinders I did not receive subsidy.I am a retired rly employee. I have submitted my PPO XEROX Copy for the income which is only income for me. Kindly arrange the due subsidy at the earliest. Thanking you.---Pandurangan.S.

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Address: AKKAPALEM ROAD,RAJUPETA TIRUVURU, Krishna, Andhra Pradesh, 521235

I had made a payment of ₹ 725.50 to [protected]@icici for my indane gas cylinder booking and is paid through my phonepe upi on 11/3/19 but when the cylinder was delivered i received a cash memo and when contacted the raghu gas agency they replied that they haven't received the payment. I had to made the payment twice. Cylinder delivery was made on 13/3/19. Why the payment has not been received by the agency in between these 4 days...

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A

Abdulkhalid059

from Delhi, Delhi

Mar 20, 2019

Cylinder weight is not accurate as per written on the cylinder. i am attaching the video for your reference. Babarpur gas service is making a fraud with customers?

payment of gas cylinder - Comment #3382184 - Image #0

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Address: C-3. Metro Enclave, pushp vihar, sec 7, New Delhi - 110017, New Delhi, Delhi, 110017

Dear sir,
This is in reference to gas refill of my cylinder, i did an online payment of rs.654 on 22nd feb'19 against reference no.910368 my customer id is [protected]. On 28th feb'19 i received an sms that your cylinder has been delivered with cm no.[protected] wherein i haven't received any cylinder. I raised a complain with sondhi gas agency - saket who is my respective service provider, every time i called them up they have the same answer that your cylinder will be delivered today. Its close to one month and i haven't received the cylinder nor i am getting proper response from the service provider. Please help in resolving the issue at the earliest.
Regards,
Lokesh gupta
[protected]

Mar 29, 2019

Complaint marked as Resolved

Contacted the vendor individually and referred to the complains I have made and they delivered the cylinder, wherein no response was given from IOL after 11 days of complain thoguh.

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Address: mughalsarai, Varanasi, Uttar Pradesh, 232101

Dear sir
I am kartik yadav fm chandauli (U. P) i service in crpf and have an indane gas cylinder on my name and my customer id no-[protected].
Sir today suddenly gas cylinder is empty i call to gas agency but monday is anand gas agency was closed. No any reposed from owner or any worker. All member toll today is monday. Today agency closed so call tomorrow. Sir i request to you provide one gas cylinder today as soon as possible.

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Address: 102, Uday Akaash Tower, Dimna Road, Mango, Jamshedpur, East Singhbhum, Jharkhand, 831012

Dear sir, i received water weighing 5kg approx in my lpg cylinder.
I receive cylinder from 'kanchandeep' office of indane in jamshedpur.
When i complained i was forced to purchase a non-subsidy cylinder despite of 1 subsidy cylinder being left in my quota.

I don't think this is fair sir. If you see overall i was duped of rs. 200 /-
Please take some action against this rule of cylinder distributors.

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Address: New Delhi, Delhi, 110076

Dear sir
I had purchased a new connection of lpg domestic gas as on 13.09.2018.
Customer name. Bharat datt
Customer id.[protected][protected])
Distributor name. K2 international. Sarita vihar

Sir, i applied and received one cylinder against my purchase with other accessories.
But last month i went to distributer for 2nd cylinder then they told me. You have already purchased two cylinder now u can't get another cylinder.
This is really discusting. I purchased only one and paid for only one. They sold my 2nd cylinder in black.
Please suggest..

Thanks
Bharat
M.[protected]

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Address: Medavakkam, 600100

Hi sir.
I am guruvammal s consumer number cx14322509.
I have booked lpg gas refilling and got a cash memo on 13-mar-2019, confirming delivery. But no cylinder delivered till now. Tried calling their contact numbers. But none of the numbers are available in service.
So i personally walked over to office to enquire about the status on 15-mar-2019. They advised the delivery was done on 13-mar-2019 itself and they will enquire with the distribution guy's. But till now no updates. I stepped again to agency but there was no proper response and requesting to wait. While i was there, one more customers was arguing for the same issue. Looks like it's a common issue with this agency.
Need some superior to intervene the situation and get this malpractice fixed asap.

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Mar 16, 2019

Updated by Muthu kumar R Cash memo is:[protected] dated 13- mar-2019 @ 07:55 am

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Address: 854301

Sir,
On 28th feb 2019, i made a payment of rs.747 at 08:47pm against an indane gas booking through its website www.indane.co.in. it was a upi payment which i did through paytm upi. The payment gateway is [protected]@icici i. E. The payment has been sent to upi id - [protected]@icici. The payment was successful and got a receipt from paytm. But even after 16 days, indane gas agency says that they have not been credited with any amount from my side and paytm says that the transaction is successful. Upi reference id[protected]

Kindly look into the matter and provide me with either a refund or a gas booking.

Some further details
Customer's name - m p singh
Consumer no. - pg 06947
Distributor's name - popular gas distributor, purnea, bihar

M p singh

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Address: No 2 gopalkrishna nagar.t.c koot road.vannur taluk.villupuram district.605111.tamilnadu, 091

Dear sir
My name is mani shankar. Am living in t. C. Koot road. Vanur taluk. Villupuram district 605111. Tamilnadu. There is one men's hostel running in no 2. Gopalakrishna nagar, t. C koot road, vannur taluk. Villupuram district. There is one hotel running inside the hostel by inchatge without prompts permission from govt they using domestic l. P. G cylinder for commercial hotel purpose. Pls kindly take a action against on inchatge and owner by rule of law.
Thanking u
Manishankar ([protected])

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Address: Defence Estate Gwalior Road, Agra, Agra, Uttar Pradesh

My consumer no is[protected] with natraj gas service, but for sometime was transferred to vaishno indane gas service, pertabpura, agra. This connection has been again transferred to natraj gas service. More than a week has elapsed, but on line booking is being accepted on the ground that the connection is still not active.

On contact with natraj agency, they have asked me to wait for two days.

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Address: PALAZHI FILLING STATION, INDIAN OIL DEALER,NEAR H.S Jn. ADOOR ... Ph No.04734-229140, 691523

Website: WWW.ESIC.IN

Sir,
We are employees of indian oil pump, adoor near hs. Jn. We are working here for long time. About 10+ employees are working here. But we didn't get any esic benefit and our employer didn't take any action for registering in esic and we all people didn't get any benefit also. However the employer deducting the esic contribution from employees in every months. Due to which employees are facing lots of problems in medical treatment.. Here i attach a scanned copy of our complaint letter also from employees.. So for that, take an immediate action towards our institution for registering our name also in esic for acquiring benefit.

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