Indian Oil Corporation [IOC] Complaints & Reviews

Myself prem prakash rai, a costumer of indane gas. I had booked for a refill cylender on 11.10.2017 vide my consumer id no. Ioc[protected]cx7605370.
But gas cylinder not delivered till now.
I am facing a lot of problems. It is very very much painful.
1) booking for con no cx7605370 is registered with ref no.428022. Refill expected delivery:2-4 days. Now pay for indane refills by ur debit/credit cards, e-wallets,. 20.10.17

I hv bought 4ltr petrol form m/s. Nilmala service station, m. G. Avenue, dgp-5 on[protected] at 13:56:31. Original price for 4ltr petrol is rs.285.68. I paid from my debit card. They charged from me rs.286.00. When i asked why they r doing so, as they can charge the valid price, the salesman argued that they had been told to do so. They also had not behaved properly.
It may look to be a minor thing. But they are doing the same for all.
For your ready reference i am attaching the bill and the paying slip.

My name is amit kumar, i made my gas booked on dated[protected] and booking no-649785, but till now my gas has not given to me. I am call daily to gas agency at (Tirupati gas service user in bulandshahr, u. P..) bulandshahr. He is tell me your gas bill generated and hand over deliver boy (Yogesh kumar and mobile no. -[protected]) but i am call mr. Yogesh kumar
Not receive. Its not first time deliver boy always do this last 5 months..
I have requested you please deliver my gas today.
Connection no. - t-018721 (Customer name - rajesh)
Mobile no. - [protected]

Sir,
I am abhijit dey from kolkta and i am using indian oil xtrarewads card for last 2 years. But i didn't get my card pin till now to use my accumulated card point to buy petrol. Please send my card pin to my phone no. Or email-id.

My card no.-[protected]

Mobile no.-[protected]

Email-id.-abhijit. [protected]@gmail.com

I am very greatful if you send my card pin as soon as possible.

Distributor name : gopal gas service
Reference no. : d[protected]
Apply date : [protected]
Xid status: pi00288096110417062152292
Stvdbcsl69a process success,
Waitlistno:[protected]

The above distributor did not care and harassing day by day for dbtl kindly look into the matter and take necessary action against the distributor and resolved the issuance of dbtl.

The distributor deny and refused to receipt the charges from me against dbtl.

Vibhor service station
Ghaziabad
Uttar pradesh

Staffs involved:
1. Nitin chauhan
2. Rahul chauhan
3. Mintu

Dated: 22 october 2017

Time: 12:06:31 daytime

Refer to invoice no.: 000583

Nitin chauhan: ignored the queue and served car customers first. He ignored soft reminders to serve me three times.

Rahul chauhan: upon going to the cabin to make a complaint, no one was found and rahul chauhan (On dress) humiliated by saying "tumhare lie thode na koi baitha rahega yaha..."

Mintu: he was not found to make a complaint, and upon dialing him many times at the provided mobile number [protected] by other staff he did not receive and calls nor did he called back till date.

This is the worst experience ever in such a big iocl petrol pump and staffs are not caring because of lack of supervision or lack of customer service education.

From my gas agency, (Rajarhat gas service) someone came for mandatory checking and received an amount of rupees 150 on 24th october'2017. Why are you charging this much of huge amount for doing nothing? Who came to check, i believe she has not even sound knowledge about the term mentioned on checking format, may be she is under matric. How much we have to pay for having a cylinder. Cylinder charge, amount for the person delivering cylinder, all are forcing us to pay. Agency forced us to buy gas stove while getting new connection even though we have one. Please clarify me why you are charging rupees 150 and how many times i have to pay in a year?

Dear sir/mam,

I am raising this concern on behalf of my mother (Rina mukherjee). We have indane gas connection, consumerid is: cx14711836
And our address: sarani sangha, natagarh, panshila kolkata 700112

We get indane gas cylinder from abhijit enterprises (Barrackpore trunk rd, jelepara, surjaysen nagar, khardaha, kolkata, west bengal 700117, india).

3 weeks back while cooking, my mother realized that some liquid are there inside cylinder, after rechecking we got confirmed that half of the cylinder is full of liquid like water.

I asked my mother to stop using that cylinder and next we visited to abhijit enterprises to inform them.

They sent one person from the office to verify it and he confirmed that some liquid are there inside cylinder.

Next day we visited the office (Abhijit enterprises) but it seems they least bother and asked us to come on another day as they behaved like very busy.

We followed up multiple time after that but everytime they misbehaved with us and sends us back. They also told us that there is no use of visiting gas office every day. They will not change the gas cylinder and asked us to book a new one.

I just want to know why a company like indane cheating us like this.

On[protected] i went to veer petroleum, varve bk (Shivapur) pune-satara rd for filling the petrol in my bike arond 8:00 pm and there was heavy traffic towards pune.

When the person was filling the petrol there swipe machine get crashed i asked the station manager for other option to pay his money.
But the manager said they do not have any other digital payment method (I asked for paytm, bhim and netbaking for instant transfer) but he denied for all and ask to wait till station owner to come also there was no atm machine nearer to petrol pump confirmed by manager itself.

After 1hr of long wait station owner named as "sukhwinder" came with new machine but it wont work.
I again asked him for option how i can pay you, but he was like u have to pay here.
I gave him below options

1 - take my adhar card \pan card\driving licence number as a proof i will send cheque or i will transfer money to your account once i reach to pune but he denied.

After almost 1hr 45 min he agreed to imps transfer which i asked at time of machine crashed, 2 hours later i left the petrol pump by transfering money by imps.

Owner and manger was too rude at that time they said u can complaint wherever you want and shamelessly they given in written that they dont have any other digital method for payment.
Also owner wants me to call him sir as he is the owner of pump because i was calling him by his name.

My question for indian oil and goverment as well "if the goverment petrol pump dont have the facilities of digital payment then what is the use of digitization???"

Attchhing bill and station managers word for refernce.

Honestly i expect some action against the owner and manager for not co-oprating with customer.

Regards,
Amar ghag
[protected]

I m demanded 9th Oct not deliver till now.

A refill for consumer no.- cx26176733 was booked on 21.09.25017 vide registered reference no.- 313458. Subsequently after 15 days i. E. On 06/10/2017 a message was received where cash memo no.- [protected] was received in registered mobile no.- [protected]. The delivery boy had rang on 06/10/2017 at 4.00 pm and said i had been coming for last 2 days and no one is there at home to collect the gas and hence your booking will be cancelled and you have to re-book a new refill. I said the delivery boy that this is the first time you had called for delivering the cylinder and its your duty to call before coming for delivery. He argued and hanged up the phone. After several times contacting with the gas agency gopalpur indane, @ gopalpur, narayanpur, kolkata - 700136 i didnot receive the refill cylinder till date i. E. 23/10/2017.

Sir/madam,
This is to inform you that myself sri tapan kumar mallik (Indane gas consumer no-[protected]), s/o - sri murali dhar mallik at - rainlo, po-narada, via-tyendakura, p. S-patkura, block-garadapur, dist-kendrapara, st-odisha-754134. I am under matric & belongs to scheduled caste. I am a daily labour. I am not interested to take gas connection but garadapur indane gramin vitarak proprietor forced to take new gas connection. She came my house several times and forced to take new gas connection. Finally she forced and gave a single gas connection (Single cylinder) and collect rs.6500.00 (Six thousand five hundred only) in against of my willingness and told me not declare others. She did not hand over any bond, gas pass book and any receipt. I had no idea about that. Just after 2 month when i contact for refill several times she harrsed me a lot and supply a refill cylinder after 01 month and collect rupess 850.00 (Eight hundred fifty only) from me and did not hand over any receipt. I ask for receipt she replied you are illetrate (Under matric). What you will do for taking receipt. Similarly when i contact refill again she harassed me and supply refill cylinder after 1 month by collecting rs 850.00 from me without giving any receipt. After 1 year when i came to know from others that she cheated and taken excess amount for supply single new gas connection (Rs.6500.00) as well as refill booking (Rs.850.00) for every refill and contact her. She did not respond to me, threatening and misbehave me with abuse words that you are illiterate and low caste (S. C). I will hand over you to police. And always keep silent. For this situation i became hopeless and feared. I feel a valuable money of a daily labour has been wasted. Just after 10 days i go to her office with my father. First she did not respond and abused us a lot and ask who are you i did not know you, silent otherwise i will kill you here by my pet wicked fellow. I became feared and started shakeing. I hopeless and feel dark surrounded to me. I wait there upto evening and she ask to me will you want to surrender single gas connection. I replied yes then she told me if you give rs 1500.00 then i will do the same. I am not interested to give rs 1500.00 extra for surrender but she forced me and threatened and finally taken rs.1500.00 from me. Also forcefully taken a blank sign in a white paper. After a week one of my relative gave a toll free no and i contacted head office for refund my security money but they told me give us 1 month we will solve your problem. After that i contacted several times to the toll free no but no action has been taken till date and finally they gave a bhubaneswar office no. I contacted bhubaneswar office but bhubaneswar office did not respond to me and if you give us to and fro fare (Rs.1200.) we will go for enquiry. I denied due to money. Finally bbsr office told me come to office with rs.1500.00 (For office expenditure) so that we will solve your problem. As i am illiterate and under matric i couldnot understand & it is not possible to go bhubaneswar which is 90 km from my house.
Therefore it is my humble request pl kindly look into my case and refund my all money and take necessary steps against the dealer so that i will be gratefull to you otherwise i will suicide infront of bhubaneswar indane office.

Yours faithfully,

Tapan kumar mallik
Mob no-[protected]

Sir,

I am under the distributor south madras gas agency the holder of consumer no.[protected] [protected] address :no 6, nanjundarao colony, mylapore chennai code (117621).
I went to the distributor on[protected] and intimated the fact of correction in the consumer's name. My name is binu daniel varghese, but they have entered in the computer as bindhu daniel varghese. When i pointed out, they intimated me that if transfer voucher is issued with this incorrect spelling in my name, i will be in trouble. Accordingly i requested them repeatedly to carry out correction but they intimated me that correction or modification will not be done by agency. I would request you kindly to direct the distributor or the representative, as the case may be, to carry out in the spelling of my name immediately

Yours faithfully,
Binu daniel varghese

Dera sir. I m not receiving cylinder in time last four delivery. They just answers only we are not receiving truck in time. My consumer no is 04088 patel chimanbhai ramanbhai. So do needful in this matter. My distributor is rima indane boriavi ph no.[protected]. Di - anand. When we call them they speak only one word we are not receiving delivery from ahead when truck will come we deliver you soon but they fail to do so.

Dear sir i have a gas connection with indane gas agency, vasudeva gas connection. Post:- lumding, dist:-nagaon (Assam) pin:-782447. My card serial no: 17063 and my consumer no: 07063 name nanda lal goala, since last year. Every time when i booked over phone they never provide me booking number msg nor delivering on time. I had booked a refill cylinder on 18/09/2017 and booking no. 278311. Till now i haven't got delivery my cylinder. Yesterday when i make a call cylinder booking no. [protected]. Then tell me your booking is 18/09/2017 and deliverd to distributor on 23/09/2017. Today suddenly msg me your booking is cancel again rebooking and cancellation status contect distributor why i am rebook. Why this type of naklency. I don't know i don't again booking.. My 18/09/2017 booking cylinder deliver between today or tomorrow otherwise i am complain pm, finance minister and all other minister please take a hard step against these types of system created by some distributors.

I am a consumer of indane and consumer number is [protected], my distibutor is pinakshi gas service, chandmari, guwahati-3 assam. I booked one cylinder and on 4th oct/2017, i received one message that cash memo has been generated and cash memo no is [protected]. But the cylinder has not been delivered as yet. But surprisingly i received one message today (I. E. On 21/10/17) that the cylinder has been delivered. And i may book for future refill. This not the first time that such type of fraud has been taken place. I complained about such happenings in past also but no action was taken. I therefore request you to make an enquiry and to take appropriate action against the distributor.
Dilip pathak.
Rajgarh road, h/n 37
Chandmari, guwahati781003

Sir,

I am using xtrarewards card having card no. [protected]. I wish to encash the points but i am not having pin/ password for this card.

I request you to provide me the pin/pasword of this card. My email address is

[protected]@gmail.com
[protected]@yahoo.co.in

With regards,

Navin thakkar
L 374 sarita vihar
New delhi
October 21, 2017

I was cheated on your oil station i send my relative (Nearly 14_15age) to brought petrol for 100rs but they give only 20_30rs petrol when i saw the petrol indicator needle its show no deflection i immediately walk to that station after long argument they don't agreed to me. I show them petrol indicator needle but they still disagreed to me. Finally i bought 200rs petrol n show them petrol indicator needle now its show deflection of 6_7divisions (Nearly to full), n my home is not so far away from that petrol pump so that 100rs petrol can be consumed in that. I am sending bill report of second time petrol taken with my address too, vehicle no.. I need some immediate action to be taken against that oil station members.
Vechile no. Rj14 hl3845
Address - attached with image.
Thank you

I got message on 14.10.2017 at 10.45.49 hrs that for your booking no.261058 rs.712.01 cash memo no.[protected] has been issued. But till date and time
Gas cylinder not deliver to my home, even though, i continuously chasing for this. This is cheating of customer by gas agency maa lakshmi gas agency.

Manoj kumar singh/ behind heritage international public school, hari nagar, durg c. G.
[protected]

My consumer no. Is 13061 and refill booking no. Is 580079 dated 13.09.2017.
Cash memo [protected] of amount rs.685.5 is also generated on 09.10.2017. But the gas agency is delaying the delivery. I have contacted them several times since 09.10.2017, but every time they promise of delivering the cylinder next consecutive day.
Gas agency - sandhan gas agency,
State - assam,
District - kamrup metro