Indian Oil Corporation [IOC] Complaints & Reviews

Pathanamthitta district - mathews gas service is very irresponsible in delivering the cylinders. I had booked for the cylinder more than a month. My consumer number is v11245. When i called the agency on monday 17.04.17, they told they will deliver the cylinder on wednesday 19.04.17. On 19th when i called them they told that it's their delivery boy's house warming he's on leave for two days (19th, 20th). Today (20th) just to remind them for the delivery the next day i called them again upon which they are telling no delivery is scheduled in my route. Most probably they will try to deliver on saturday or else the next week. On hearing such lame excuses from the staffs, i just spoke with the manager of the agency, he also told he will deliver the cylinder at their convince. Upon each delivery the delivery boy used to charge an additional ₹40/- per cylinder. On the last delivery the valve of the cylinder was damaged and the gas cylinder was leaking, but due to god's grace my house was saved from fire. I request the authorities to take this into serious consideration and do the needful.

I got call from customer care and they have asked for my address, later they told me that my number is shortlisted for the prize from tank up n take off promotion and also they told me their agent will meet me. And its been over 4 weeks no updates, even i called to ioc customer care number [protected] a 1000 times but not connected that line rings only for few seconds and disconnects automatically. And the result has not yet updated on iocl.com too.

This is very unprofessional behavior and raises suspension around the competition.

Not sure who to speak to as doesn't look like anyone is available to help.

Regards
Susheela surana

Dear sir/ madam

I neha singh patel from vadodara gujarat having a connection of indian cylinder. My consumer no is cx11415319.

Whenever i receive my new cylinder from iocl there is a problem of leakage from cylinder nozzle, which is likely attributed to faulty nozzle.
This has happened multiple times. Every time we have to make a complain to replace the washer. If we receive cylinder after checking then also its happen.

Last time (14th april 17 cash memo no is [protected]) when i received then we faced weight problem also they are not weighing the cylinder properly and we asked to weight properly then they said our weight machine is not working then at last when i said i will complain to company then they bring there weighing machine at time 500 gm was less.

Yesterday (19th april 17) we faced a f problem again while cooking suddenly the flame gets extinguished then again we complain and the person came today and when he checked then he said, that from cylinder lpg gas form is not coming it has been change in liquid form.

I request you to change that cylinder asap. And provide me new cylinder without any-default. And request your agency (Apna bazar mandvi vadodara gujarat) to not send default cylinder every time because it create inconvenience to us always.

Kindly resolve this issue asap.

Thanks & regards
Neha singh patel
[protected]

In indane gas official website it is cleary shown that "its not compulsory to buy stove from distributors" still agencies in vellore ranipet areas are forcing to buy stove for new customer. Then what is the point of going through government. Why government is running gas distribution better to give to private. Government is not serving people instead doing business in the name of "bharath"
No transparency even in the basic needs of people, stepping forward to implement digital india, adhaar. Whats the fun in implementing those unwanted rules instead making strict rules for the government servants.

Hi team,

I tried to pay online payment mode in lpg booking. After successful payment page displayed failed verification with rf[protected]. I have tried 2 times but 2 times same result. Amount detected from my bank. Mu cinsumer id: [protected].

Customer care number not working[protected].

How can i proceed and how to get my amount.

सर मुझे गैस सिलेंडर} डिलेवरी हुआ वो लीक था, ओर मैने अगले दिन डिलेवरी बॉय को बोला तो वो बोला चेज होजाये गा पर अभी तक चेंज नही हुआ ह, ओर उसमे गैस था वो लगभग खत्म होचुका ह, सील पैक ह कृपया सर मेरा सिलेंडर चेंज करवाये, , , सधन्यवाद. मेरा मोबाइल नंबर [protected], गैस एजेंसी वलिखान ग्रामीण वितरक, मेने गैस सिलेंडर भिजवा दिया ह लेकि न वो बोल रहा ह ये बदला नही जाए गा, सिलेंडर अभी सील्ड हैं,

सर नमस्ते सर घरेलू गैस उपभोक्ता मैं उमेद सिंह सर मेरी पहले 3 10 2015 सब्सिडी आई लेकिन इसके बाद 23/06/ 2016 से मेरी सब्सिडी नहीं आई फिर मैं गैस एजेंसी सुल्तानपुर इंडियन ग्रामीण वितरक वार्ड नंबर 10 Tonya सुल्तानपुर जिला रायसेन मध्यप्रदेश भोपाल सर मैं तीन चार बार गया वह मुझे कोई भी जानकारी नहीं देते फिर मैंने बोला मेरी जान कारी क्यों नहीं देते तो कहने लगे कि भाई सर्वर डाउन चल रहा है इस कारण हम आप को जानकारी देने में असमर्थ है ओके मैं 7 दिन बाद आऊंगा इसके बाद मैं जाता हूं तो वह हर बार हर बार बोलते हैं अभी भी सर्वर डाउन चल रहा है मैंने कहा मेरे चार पांच महीने की सब्सिडी नहीं आई है इसके बाद 2803 2017 जो 809 रुपए की भरवाई है इसकी सब्सिडी तो देख लो कब आएगी लगभग 25 दिन हो जा रहे हैं अभी तक नहीं आई कहने लगाएं हम आपको जानकारी नहीं दे सकते अभी हमारा सर्वर डाउन चल रहा है मैंने उनको आवेदन दिया जब भी आपको टाइम मिले सर्वर डाउन ना चले जब मेरी जानकारी फोन पर दे देना फिर मैंने ही फोन लगाया तो वह फोन उठा कर काट दिया सर मुझे आपसे एक रिक्वेस्ट है कि मेरी समस्या का समाधान करें धन्यवाद
उपभोक्ता क्रमांक 29378800
वितरण कोड नंबर 268660
Phone no.[protected]
वितरण का नाम सुल्तानपुर इंडेन ग्रामीण वितरक वार्ड नंबर 10 tonya सुल्तानपुर Jila Raisen Madhya Pradesh Bhopal

Respected sir
On 17.04.2017 i filled petrol at scorpio petro (Indian oil petrol stn.) sector 18a, dwarka new delhi - (Sw delhi) for rs.230.00 i gave pnb debit card for payment and the attendant swiped the pnb card and after a while he said transaction has not succeeded. I gave him another sbi debit card and he swiped for rs.230.00 and got slip etc. I told him please ensure that payment is not received twice. He said be assured only once we have received. Meanwhile i received sms on my mobile informing me that rs.230.00 has been debited to my pnb a/c also. First transaction was also successful. I informed him and showed my mobile message but he didn, t agree. I lodged a complaint in his complaint register. Today i showed hi my pnb pass book also showing debit of rs.230.00 but he does not agree.
Please take necessary steps to refund my rs.230.00

I am a regular customer of Indane LPG and have been availing the services for the last 12 years.

I want to make a severe complaint against the distributor Baghajatin Gas Service, 31 Baroda Avenue, Garia Park, Baishnabghata Patuli Twp, Patuli, Kolkata, West Bengal 700084
Phone:[protected].

I had booked a cylinder on March 28th and immediately i got a confirmation on phone via sms regarding the booking, after two days ie on March 30th i received a SMS saying that my cylinder has been delivered with the cash memo but i didnt receive any cylinder at my house.

Further when i tried calling the agency the phone keeps on ringing and no one picks up the phone this happened for 3 consecutive days, as i have elder parents at home and they are not in a position to travel to the agency i repeated called the agency and the phone just keeps on ringing.

I called up the Indane customer care (Toll free[protected] and complained about it and they gave me a complaint number 3011269 and said it will be solved within 48 hours.)

Five days have passed and i havent received my cylinder yet, where as the booking has been done on March 28th ...if i have not got the cylinder how the sms came showing that the cylinder has been delivered?

When i enquired in my locality i found out that the van people who comes to deliver the cylinders sell the cylinders at a higher cost to local people and make money.

If this is the racket which goes on then obviously the cylinder which has been booked by consumers will get delayed or misused and we wil be the sufferers.

Request the concerned authorities to please stop this misuse issue and help us get our cylinders on time through confirmed booking through IVRS as we are registered with Indane.

Thanks.

Date:[protected] print

To

Kishor singh rawat
Taksila heights
Tower 5
Sector 37c/d
Gurgaon haryana
122001
Rawat. [protected]@yahoo.com
[protected]


Dear sir (S)
Sub: you letter/complaint ref:-
Registration number: description:
3019132
I was cheated by one of your employee @ the petrol pump on 15th apr'17 and i have a slip for the transaction. He filled petrol for another customer before me for 200 change which took a couple of mins, however my order was for 300 and he was done in 5-10secs. Basically he continued the exis reading and when i complained that i don't see the fuel quantity increased, he told me to drive it for few kms.

Has been forwarded to our feedback officer

We thank you for your feedback. This has been registered vide no. Mentioned above. Please quote the above registration number in your future correspondence / follow up with regard to this feedback. You can also track status of feedback using this registration number.

We sincerely thank you for your valuable feedback on our product / services. We shall soon revert to you on the same.
Assuring you of our best of services always, we look forward to more feedback & suggestions from you. Your valuable feedback / suggestion help us improve our services.

If you have opted for intimation thru email/sms, you will be intimated on that email/sms, once an authorised person replies to your feedback.
This is an auto generated acknowledgement.

Thanking you

Yours sincerely


Customer feedback officer

Amount of rs 737.8 got deducted from my credit card on 18/04/207 at 00:11 for booking gas, but after that indane page shows that booking failed due to verification error.
When will this amount be refunded? I cannot see the failed transaction in booking history also. After this failed transaction i tried to book again using cash on delivery and this was successful. Please help

Consumer no - cx20162492

Call me on [protected]

Dear Sir,
I am Sanjeev Kumar a consumer of IOCL. I have already opted out of Subsidy. Status: SCHMOPT Successfully Executed. I do not wish to have my name put in the ‘Scroll of Honour’ for opting out of Subsidy. I beg apology for my unintentional error. Hope you will fulfill my request.
CONSUMER NAME- Sanjeev Kumar, My LPG Id[protected]
CONSUMER NO- 10651, Contact No.- [protected], Email- [protected]@gmail.com Connection type- Domestic,
Distributer Name- Pooja Gas Service, Indane Gas Agency, Adarsh shopping Complex, Shop-25-26, Near Railway Crossing Kurali.

I am very much depressed with Mahashakti Enterprises - Indian oil petrol pump in Jayanagar near Madhavan Park - Bengaluru.

Hi,

My car was in reserve and thought of filling petrol for Rs.500 then arrived at Mahashakti Enterprises to fill the petrol as it was nearest brach for me. I asked the sales person to fill Petrol for Rs. 500 once he is done I made the payment with my card but once I switched on my car engine the Fuel indicator was still showing in reserve. Then I claimed my doubt with one of the sales person who was collecting cash and he mentioned that sometimes it will not show but once you restart the engine it should show. In my case it was not showing at all even after couple of hours. After couple of hours again I approached the Mahashakti Enterprises to enquire on this and they claimed/promised that even the fuel Indicator is not showing properly I should be able to drive my car upto the worth of Rs. 500 depending upon my Car Mileage and they asked me to make a note of the current kms showing in my car meter. I made the note of the same which was 4417 kms and for Rs. 500 @ Rs 73/liter they filled 6.849 liters and I am getting avg Mileage of 18 kms/liter. Hence for 6.849 liters I should get 123 kms, which comes to 4417+123= 4540kms, which means I should be able to drive my car upto 4540 kms atleast. In case if the petrol gets over then this enterprise has cheated me for Rs.500. My concern is not my Rs.500 but they might do this cheating with many of the individuals which is not fair at all.
I will surely post again on this whether I was able to drive upto 4540 kms, if I am not able to drive till the mentioned kms serious action should be taken against Mahashakti Enterprises.

Fuel station name with address

"ganga petro,
Sector 10 dwarka, dwarka, new delhi, delhi 110075"

Today morning, i reach at this fuel station and ordered for petrol, fuel station worker start to dropped fuel in my bike over five min. Wait, he stopped nozzle by himself before reaching on ordered amount when i object why stopped before he said nozzle touched to fuel that why it stopped automatic. I said tank is empty how it possible, i said call to your manager and after he talked in rude manner you are doing cheat with me and behaving like that he start to filling again by remaining amount, in between somebody (May be manager) came from their side and told me machine get slow at time of ending after that i explained what happened and what his worker did. Over this talked no action taken against of their staff by fuel station manager.
Even which time reflects on bill that was wrong this happened in between 08:10 am to 08:20 am. I don't know how bill print of ordered amount if machine stopped before reaching on ordered amount.
I am sure, there is going wrong.

Below link show you location of fuel station

https://www.google.co.in/maps/place/Ganga+Petro/@28.5798462, 77.0550667, 235m/data=! 3m1! 1e3! 4m12! 1m6! 3m5! 1s0x390d1ae21b11bac3:0x79d396f8e5cf3aad! 2swelcome+hotel+dwarka! 8m2! 3d28.57869! 4d77.0556! 3m4! 1s0x0:0x4e2821af96e4e869! 8m2! 3d28.5792004! 4d77.0553314? Hl=en

Regards,
Amit,
This my cell no. [protected] if indian oil interest to resolve issue.

Dear sir
During petrol fueling to my car at gadag near hulikote some strange person came and hitted my vehicle.
When i caught that person Then your petrol pump staff allowed him to escape and later telling me what ever u want to do it including petrol pump manager.
Due to which my car back mud guard is broken. now i am planning to lodgefir.
Kindly guide us in this regard.
I taken photographs of stranger, petrol pump manager and fuel filling persons too.
I think its better to lodge a complaint before lodging a complaint in the hall of court.
Thanking you
I hope u full fill my requirements

Suresha b a

Dear SIr/Madam,

Refer to the website https://spandan.indianoil.co.in and Feedback No. 3014453 query raised as below.,

Recently I have changed Indane gas delivery distributor from Urvashi enterprise to Sringeri enterprise (103838) gurgaon and I have received a SV and confirmation SMS also regarding distributor transferred since the sringeri enterprise is almost 6km away from my residence.

On 6th April 2017 I have booked cylinder through IVRS system (booking no is 906609) and today 14th April 2017 when I called the distributor they denied to deliver the cylinder at my registered door stop.

Kindly help if they are not willing to deliver to my address then why they have accept my distributor transfer request.

And also let me know how to cancel the booking no. 906609 so that I can raise request once again for distributor transfer.

Your early response is solicited.

I booked a gas cylinder with IOC Durgapur on 29.03.17 but today I got the message that my booking is being canceled. I am a resident of Purulia, West Bengal and a customer of Purulia Indane, under the jurisdiction of IOC, Durgapur. My consumer Id is 10224 . I am at loss to understand the reason behind the cancelation of the booked gas. Kindly help me out.

Someone is fradulantely booking refill gas cylinders under my connection.
I first got SMS on my registered mobile number on 1Apr 2017 for refill con no25248 register with ref353387.again on 15 Apr 2017 another cylinder has been booked under my connection with register with ref 367150. I have not booked any cylinder and have they been delivered to me. Someone is fradulently booking cylinders under my connection. I am getting SMS on the nam IK_INDANE. PLEASE CHECK AND VERFY .
Do immediate action to get punish the culprit soon.

LPG ID: 3 [protected]
Consumer No.: 25248
Consumer Name: SANJOY SINHA
Aadhaar Number: xxxxxxxx9760
Distributor Code: 140447
Distributor Name: P K MUSIC STORES

Pls help...my Mobile no.[protected]

Hi,

Erring indial oil dealer - swagath petroleum, main road paral - mahe operating with tin no. [protected].

Greetings! Reference is made to the refusal on part of the indian oil dealer refusing to accept digital payment (Payment by card). I would like to introduce myself as prasad a resident of bangalore and share my experience encountered during my vacation to kerala (14th - 16th april 17).

While the prime minister together with the petroleum/oil minister are pushing the nation ahead and doing all it takes to transform nation into a less-cash society; i was forced to encounter a rude shock by the described fuel station which refused any form of digital payment and insisted on cash only mode.

Considering the fact that digital payments are welcomed in most part of the country and i did not hold enough liquid cash to pay the fuel station, i attempted the dealer to make him realise the fact that petrol pumps can be a major ally in government's effort to push the country towards a less-cash economy by adopting digital wallets, cards etc., and contribute to push the government's digital agenda while offering convenience to customers, also my attempts to familarise the dealer on the fact that dealers would not have be bear any charges on digital payments yielded no positive results.

Shocked by the dealer's behavious who not only blatantly refused digital payment and also claimed that law of land does not hold good in kerala, i was left with no option but to hire an auto rickshaw (After pawning my car with the key to dealer) and take a ride around the town of thalassery in search of atm's with cash to dispense.

I believe there can be no magical ways to streamline on such erring dealers and hence i am penning my distraught compalaint demanding an action on the erring dealer. I am confident that "squeaky wheel gets the grease" and hence seek to draw your attention on the squeaky noise.

Thanking you in anticipation.

Regards
Prasad babu n v

Sir my name is jagat balhab panigrahi my consumer number is 4655.before one year i am suffering from the service by the distributor at the time of delivery.when i book a cylinder after one month or above they deliver gas cylinder .some time they return back the cylinder without informing me.they charge home delivery ammount but dont deliver in my adress.plz find out the issue of my complaint and kindly resolve it..