Indian Oil Corporation [IOC] Complaints & Reviews

Hi Team,
I have booked a domestic Gas at 22-Feb-2017 from Indane web site https://indane.co.in/consumer_reports.php. The confirmation number is 901032. I received a SMS at 27th-Feb-2017 that cash memo has generated and cash memo number is [protected] and amount is Rs.672.50. So, the distributor suppose to deliver the gas next day, 28th - Feb-2017. Unfortunately they did not deliver the gas and send a SMS at midnight, 28th-Feb-2017 that your door was closed we will try at next day. Next day we ask delivery boy why you did not deliver our gas because my parent always in home at 24X7 ? He replied distributor ask to every delivery boy "Stop work today we will deliverer next day". When he deliver the gas we see the amount is Rs. 758 which is not machining SMS value Rs 672, 5 !!

Now we understand why they didn't deliver the gas yesterday. Because yesterday gas price was 672.50 and today (1st March 2015) it is 758!

I have mention all information about my account details and distributor details please take necessary action of this malfunctioning otherwise they will take this undue advantage from our society.
LPG ID: 3 [protected] Consumer No.: 6770
Distributor Code: 242401 Distributor Name: DOMJUR INDANE

28.02.2017, during home delivery gas cylinder, it was found less weight gas cylinder, so I requested the delivery boy to confirm the weight of gas by weigh machine. According to him company did not provide any weigh machine to the delivery boy . As I did not accept gas cylinder and sent it back to the distributor . Details are as follows ...
Bill no. [protected]. Dt. 28/02/2017
Customer no. 21703

Yesterday i went to an indian oil petrol pump at nagawara, bengaluru.
i asked for full tank. although my bike(honda shine) fuel capacity is 11 ltrs, the reading shown there was 13.76 ltrs after full tank. i already had some 0.5lts in my fuel tank. Now either my honda shine claimed fuel capacity is wrong by 3ltrs.. or petrol dealer cheating. i seriously think petrol dealer cheated me. they are fraud people i think. i will never go to that station again in my life. I know, nobody from the company reads these complaints. i am preparing to to consumer court in a couple of days. i will not leave this issue here for sure.
with hope that at least some consumers may get benefited, i am writing this here.
attaching the receipt. please have a look.

Dear Concern

I have asked to fill my car tank full from sun filling station petrol pump suraj kund Indian Oil on 23rd feb 2017 but they filled diesel instead of petrol .My car broke down having no .DL3CAY3468
skoda superb.
From that day to till date everyday petrol pump manager is saying we will repair your car but i am not able to get it back.

I have so much suffered due to casual behavior of petrol pump that i have put the FIR 3 days back .Now i am going to fill a complaint against Indian oil and petrol pump for harassing me and such casual approach towards customer .
i request you to please take strict action and either repair my car from skoda superb authorized service centre or pay back my car value along with compensation of 7 days as daily i have come to petrol pump and asked about my car.


Thanks & Regd
Vickey
[protected]
[protected]@gmail.com

Sir,
Failed to book my lpg cylinder on line, i went to my distributor m/s dipanwita gas services, coochbihar, w. B. On enquery they told me that it might have transferred to other agency m/s madanmohan gas services, coochbehar.. On asking about the same the later agency revealed that they did not have any
Information regarding this.in this way i have been harrasing since 3 months. Last i had receive my cylinder on 16.9.2016. My consumer no is 1980 and name ashok kumar deb. Please redress the matter immediately.

My LPGID is[protected].
My consumer number is 04678. Registered mobile no. [protected]
My LPG Distributor is BINA INDANE / BENACHITY / DURGAPUR / WEST BENGAL.
I booked a cylinder refill on date 26.12.2016 by online payment through my SBI debit card. The booking number is [protected] dt. 26.12.2017. The payment was recorded successful and Rs. 616/- debited from my account.
Distributor delivered the cylinder on 06.01.2017.
But, on 12.01.2017, my distributor sent his delivery boy and claimed the amount of Rs. 616/- in cash for the above booking of cylinder. He urge that the online payment money has not credited in his bank account no. [protected] by IOCL. Hence the distributor forced me to pay the sum in cash.
After arguing for sometime, I failed to maintain my stamina due to fear of blocking of gas connection by the distributor and paid him the demanded money in cash of Rs. 616/- again.
Thus I have paid twice of money for a single cylinder. Recently I visited to the distributor for refund of the cash paid. But he is telling that the money is still not credited in his account by IOCL.
I am hopeless and too fear of any online payment.
Please guide me. What to do?

I am S Senthilkumar residing at No.11/C-4, Jayakavitha Apts, Rukmani ammal street, West.K.K.Nagar, Chennai - 600 078. Customer no : 045122 LPG ID :[protected] I had gas leakage problem. I directly went and informed the distributors of my area at Plot no. B-55, 1st street, First sector, Hotel Saravana Bhavan Building, K.K.Nagar, Chennai - 600078. Still now, there was no response and no one came for emergency service. Please take the necessary steps immediately otherwise I will take legal action.

Regards,
S.Senthilkumar,
Advocate

Gas linkage issue many time but not issue solve by dealer
1. 1st cylinder rubber change
2. pipe change
3. regulator rubber change
4. today by force me regulator change
but probable not solved till now
final today suggest by cylinder change gas linkage but not change till now
so very sincere issue for home and family member
this issue by 1 years regular but no respond by dealer side

To,
the customer care,
indane gas,
sub:correction for spelling mistake in my name.
Dear sir,
i sri.Suvankar Chatterjee, residing at Vill-Bainan Systitala, Po-Bainan, Ps-Bagnan, Dist- Howrah, west bengal, bearing a LPG connection fromBAGNAN GAS AGENCY Distributor Address: G T ROAD, KHADINAN BAGNAN HOWRAH Y West Bengal. Unfortunately at the time of computerization, spelling mistake in my name typed. So i request you to kindly correct my name spelling.
My details are given. My correct name is (SUVANKAR CHATTERJEE), my spelling mistake name: (SHUBHANKAR CHATTERJEE)lpg consumer no : 25447, lpg id :3 [protected], distributor name : BAGNAN GAS AGENCY Distributor Address: G T ROAD, KHADINAN BAGNAN HOWRAH Y West Bengal.
With kind regards,

yours faithfully
Suvankar Chatterjee
mobile no-[protected]

I am customer ID 6529 of Indian gas agency I.e. Shaheed Vijay gas agency Israna Panipat Haryana .
I received a message booking of my cylinder ID but I had not booked my cylinder, 2 ed message is received for delivered and last message is received for credit of subsidy amount.

I think that the above said agency is doing business for black marketing in the local mishthan bhandar and etc.

Please do the needful action for the same and informed me.

I shall wait for 10 days for your action.

After I shall fill a complaint to the ministry and PMO office.

From Virender Kumar
Customer ID 6529

Dear Sir,

Kindly take strictly action these type of Petrol pump dealers and staff who making people fool and harrased them to mixing diesel with water. Last weel i have filled diesel from sai filling staion, sahnewal, Ludhiana in Innova car of 48 litre, Later on my car pick is very low and i think that something is wrong then went to machenic at landran, then he check and said that there is mixing of diesel with water, i m very shocked to know and still suffering from the problem of my car engine

take strickt action against such type of dealers and management who are involve min this racket

Dear Concern,

I would like to inform you that we got CYLINDER in dated 14.02.2017 according my booking no 700489 and cash memo no- [protected]. But regulator is not fixing in cylinder properly.

My kitchen work is stopped due to Cylinder problem.

My customer ID is 54239 Pradeep Kumar.

Kindly look into on priority basis.

Regards
Pradeep Kumar
ID no 54239

I was getting subsidy on Indane gas till Jan.2016 vide consumer number CX 3605426, Distributor-Shanker Gas Agency, Picnic Spot Road, Lucknow.After that my subsidy was stopped without ass igning any reason.I made complaint with Indane Customer care at Kapoorthala, Lucknow submitting an application form along with copy of Adhar Card and copy of I/T return.I retired from Coal India Ltd.in April 2008 and drawing a pension of Rs.15, 335 only. I never opted for surrendering my subsidy while booking refill at mobile [protected] and my income never exceeded Rs.10 Lakhs per annum.I do not understand on what ground my subsidy was stopped.

I am consumer at indane gas and living in gurgaon. I booked cylinder few days back which got delivered on 20th feb 2017. After few minutes of delivery i found gas is leaking from cyliender, i registered the complaint for this issue on the same date at indane complaint centre online and got the srn number but no action from their side till time.

Complaint status remarks - pending with ioc.
Srn no - 2938863
Consumer no - 206243

From 20th feb, i am continuously trying to call at all telephone no shared on delivery slips/online complaint booking ivr but no response.

Very poor service and pathetic response.. Totally unprofessional.

Thanks,
Pardeep
[protected]

Please note that I am a indane gas consumer registered vide Consumer ID no[protected] as Sushil Chandra Jha under P K MUSIC STORES Godown 11/3. Deshbandhu Chittaranjan Das Road. BUDGE BUDGE DISTT.-SOUTH 24-PARGANAS ph no.[protected] Emergency Contact 1-1906, West Bengal.
I booked one refill order vide order no 304483 dated 9/2/2017 at 5.48pm, cash memo no generated online as [protected].Having gas cylinder not received from our distributor till date as on 24.2.2017, I enquired of the so-much delay, and was said that due to supply crisis, my refill order was cancelled.I was later asked to book the refill order again.Having curiosity to the delay episode, I called up HO of the IOC, and was informed that my gas order was supplied to me and fully paid.It means that instead of me, another consumer was supplied at overpriced rate. Is it justified if any of the distributors or its carriage worker does this type of nuisance and we get suffered.

Ref.900943
For indane cylinder

I online payment for book cylender rs.648.
When delevery time refund rs. Rs.31 mention in i recieved reciept.

But not give me this refund amount & another charged rs.15 delivery charge from my home.

I called maneger but not any responce for this.

When i recieved my refund?

Image attached with this.

I Have booked cylinder but not received it. and online it shows that it is delivered.
in my account it shows that i have booked my cylinder within 8 days of delivery.
The agency is missusing my account and not delivering the cylinder.
My details are:
Agency name: 154509/TARANG GAS SERVICE Consumer no:31945 Booking No.: [protected] and [protected] and [protected]. out of above 3 booking i got only [protected] booking delivered in my home.

Since the Government is asking to go cashless, I tried to pay online for LPG refill booking. I paid through internet banking. The amount has been debited from account but received an email stating that your transaction failed. Now I have to spend money to contact the customer care. This is the reason why people choose to pay cash instead of this painful cashless system (especially government sector services).

Team, this is to your notice that the gas agency us charging extra amount while delivering the gas cylinder, if we dont pay they take back the cylinder and write the status as door closed, this is happening from past 1yrs, i gave a complaint to the agency but there is no any response. I had gave on-line complaint no response from you. Please take action and do the needful.

Hi Everyone,

Even i faced a similar sort of issue with this petrol pump, i visited this petrol pump on 20-Feb-2016 & used my credit card for a transaction of INR500, everything went fine. After 2 days of it mid night of 22-feb-2017, I received one message from my bank stating my card has been used at this Taneja Service Station at Ghazipur Delhi, for a transaction of INR 500 whereas after 3 minutes of it i received another msg from my bank stating this transaction of INR 500 happened without an additional factor of authentication which is a mandate by RBI.However at that time i was sleeping at my home and this transaction never happened with my consent.

I called my bank, got the card blocked and raised a dispute against the same.

Thanks & Regards,

Amit Sharma
[protected]
Delhi