Indian Oil Corporation [IOC] Complaints & Reviews

I have made a booking on 03rd January 2017 for a LPG Cylinder refill of Indane through IVR booking. My gas agency is Uday Deep Gas Service Sector - 7 Faridabad. After 6 good days of booking, I have not received the gas cylinder nor any intimation from the agency for this delay.

This is not the first time that the gas cylinder delivery is delayed from this agency. For past 5 months, we have been facing same problem. More so, we are also getting underweight cylinders with water filled in them.

I am highly disappointed with this agency and need to get my agency changed asap.

My self Anjani Kumar Jha bearing consumer no.2112 have booked for a cylinder of gas on 19.11.2016 vide booking no.390342, delivered the gas on 19.11.2016. But till date the subsidy was not realised. On enquiry to the agency, replied to me that you have forgiven your subsidy but I have not forgiven up my subsidy. My annual income is Rs.5 lacs (appox.) Which half of Rs.10 lacs. I have also submitted my aadhar to the gas agency as well as to the Bank. Please arrange to do the needful as I am a senior citizen.

Sir, my name is shivnarayan ([protected]), consumer no. [protected] ([protected]), i have already registered a complaint with you and you replied that either cont on [protected] or lodged a complain on www.indane.co.in, i have tried both these but all in vain because complain not lodged due to server problem. My complaint is whenever we refilled our empty cylinder than home delivery and cyl refill pay-slip is not provided at everytime. The behaviour of delivery person is very very rude, he had taken our passbook and not given before reminding him 2-3 times after 9-10 days. When we cont to distributor ([protected]) than he replied "aap cyl refill pay-slip ka kya karoge, aur passbook ka kya karoge??". Hence i request to help me ([protected])

Refill booked on 20.12.16 vide ref no [protected] dated 20.12.16 but still cylinder not delivered sir my parents are facing problems due to this being more than 75 years arranging other olternate. Gas agency name is palam gas agency palampur distt kangra hp. This is regular process of this gas agency many times and creating unecessary harassment to my old age parents.

Sir, i am santosh kumar gouda, residence in bhubaneswar, my consumer no is cx20848828, the gas agency is maa mangala indane A/C:-bhubaneswar.i booked a gas on 18 deceber 2016 but still i did not get the new gas cylinder.when i asked them they give certain unusual excuses, like the cylinder out of stock.plese solve this problem our family face a lot of problem for this.

your faithfully
Santosh kumar Gouda
consumer no:-
cx20848828
dt:-6 january 2017

I booked indane gas syllender on[protected] with booking number 243627 on Dec 11 and 14 I made a call to the sri santh indane gas point mummidivaram eventhough the syllinder was not delivered to me. On[protected] a msg received to me with details of cash memo no [protected] of amount for 630/-generated for booking number243627.On[protected] again received a message syllinder is delivered with cash memo no [protected] but till today[protected] the syllinder is not delivered to me my customer no 1484 sree santh indane mummidivaram east godavari district my house is located below 15 km from the point we are paying 50 rupees per syllinder as delivery charge eventhough we are not getting proper service from them I m facing the same problem for the fouth time sequentially I brought the same matter to the notice of the proprieter also eventhough it is not rectified my phone no [protected] kindly take necessary action as early as possible

Complain against your gas subsidy rules

Respected Sir,

I am really offended with your gas subsidy rules if I select a bank account which is already linked with my Aadhar Number & I am not submitted any request to change my bank account for subsidy then why are you send the funds automatically without my permission to my others bank account which is already closed? What is the rules? Why are you harassment public? If you think that you are send the funds with any account without checking if account is operative or non- operative then it’s completely your failure why are you not checking & send the funds to closed account? What are you think? You are taking any decision & we accepted? If yes then why are you take the bank account details at the time of subsidy from fill up process? You are only take the Aadhar why are you harassment all time with your bogus system? If you not implement the system then why are you making false promises which you have not completed? Why you are not respected human selection? If I am open a bank account with my decision & close my bank account with my decision as respect & obey your rules I linked my Aadhar number but that is not means I am requested my subsidy with my new account then who are you taking the decision without permission? Please answer my question I am really offended with you rules.

Thanks & Regards
Nisith Mondal.

I'm indane using customer.i getting gas from thinar gas agency karumandapam trichy, tamil nadu.Every distributors asking extra Rs 50 for each gas.My bill amount is Rs628 he argued to give Rs670 but i refused to give, for that he is saying u can get gas from shop itself.please take quick action, many area distributors are forcing us to give extra money.

On 04 Jan 17 @ 16:02 filled fuel of 2150/- Rs from SHREE LAXMINARAYAN AUT, AHMEDABAD AND PAID THROUGH DEBIT CARD and from bank got the message payment deducted of 2211.92/- Rs from account ...

MID : [protected]
TID : 30012838
BATCH NO : 000143
INVOICE NUMBER : 005477

May be its not a bigger amount but must have to file a complaint for it ...
Requesting you to resolve this on priority

Respected sir,
it is being humbly brought to you notice that i purchased deiselof Rs 2000 from a petrol pump and made a payment of Rs 2000 through debit card on 25.11.2016. I am penalised a payment of Rs 57.5 for that. Is it the benifit of cash less transaction? whereas according to PM there should be no charges. but if it is to be the case no one will be using cash less transactions debit cards. only via other means it will be done. kindly do the needfull. so that the customer is not punished for nothing.
Is it digital India?
kindly respond.
thanx
surinder puri[protected]

Sir,
Alas! repetition of earlier complaint.I had booked a LPG C cylinder on 29th Dec for my house.But till date no refill of the cylinder took place. I today agin tried to book but to my surprise I was told that the cylinder delivered to me on 30th December 2016.I am constrained to write you to look in to the matter and make efforts to distribute the same at my house 136/6 Hans Enclave Gurgaon, Haryana at the earliest as I am facing hardship to due to non-delivery of gas cylinder. I shall feel obliged to you for this kind act.
With utmost regards
Yours Sincerely
Bhup Ram Yadav

Dear Sir/Madam,

I Aditya Shah writing on behalf of my aunt Smt. Shah Bhartiben, (Age: 67). She is having IOC Indane Gas connection since September 2015. She is not getting subsidy back.

Indane Customer No.: CX27476853
AADHAR No.:[protected]
Indane Distributor : Meghani Indane, Naroda, Ahmedabad

She has submitted all the documents needed for the connection at the time she applied for connection. After two or three refill she checked with her bank for subsidy deposit but she didn't get any. For this she did visited distributor two times and submitted all documents needed and also to her bank. But till date she has not received any subsidy back in her bank A/c. till date. She and her Husband having no one to look after and her husband is only earning person, It is really hard for her to do this exercise again and again for no reason. But her Indane distributor is not responding very well, Not even replying or checking whats the actual problem is, Just tell her to submit documents and check with bank, How many times she has to do this, Distributor not respecting her age at all. I tried to call IOC and also mailed on her behalf, but no response got from anyone. This Subsidy money will really help her.

I kindly request you to please look after this matter and help senior citizen.
Thanking You,
Aditya Shah

Sir/Madam,
My Cust no.31025 agency name Dee Pee Enterprises (IOCL), G-22A Aashirwad Complex, Plot No. D-1, Green Park Main, New Delhi-16 was not release subsidy amount last 6month. I was discussed with Mr. Abhisek area incharge (mobile No.[protected]) of Indian Oil, he told me your income is above 10 Lacs showing in your aadhar, without any letter and information my subsidy amount hold IOCL and Dee pee Enterprises, Please release my subsidy amount and regularise my account.

but at that time last 1 1/2 year I am jobless. how to show my salary in high.

My Aadhar number registered with you is[protected]
Kindly do the needful at the earliest.
Ajeet Kumar Singh
120D Lane No.5, Krishna Nagar Safadarjung Enclave New Delhi-29
Mobile [protected]

Gas Customer No:26971LPGID:[protected]
K R Jyothinath
Order No.[protected] Dated 16.11.2016
Today we obtained delivery of the Gas booked. At the time of booking the confirmation message stated that cards will be accepted. Therefore when we got the SMS, last evening, stating that the cash memo is prepared, we expected the delivery boy to accept Card. This morning the gas was delivered but the Delivery boy denied acceptance of Card and we were forced to find cash to pay him. This has definitely caused difficulty. Kindly see that henceforth the delivery boys are sent with a POS Machine from the Agency and no further problem is created.

For indane gas refill booking was made by sms on 17th december, 2016 being registered with ref. No. 202558 & on 20 december 2016 generation of cash memo no. [protected] was intimated. On 31 december 2016 the booking has been cancelled on ground that door closed. It is absolutely incorrect or untrue, as whole day i myself with my family stayed indoor and did not go outside yesterday. Please cause an inquiry as there might have been some manipulation somewhere.net result is i have booked again today being 2027184.

My name is Mr. Harikishan Reddy.
Custommer No.:- [protected]

My Refile is delivered on 29/12/2016 at my home. The cylinder is leakage and i have complaint about this to My Agency, this agency name:- Shiv Indane Add:- A/33 Galaxy Avenue, Opp. Galaxy cinema N.H.8, Naroda Ahmedabad-382330.
The agancy is not respond about my complaint, and i try to call the custommer care Number. the custommer care number also not respond.

Dear Sir,

This is to inform you that I started booking an LPG cylinder from Indanonline system using my account on 27 December 2016 at 3.15pm, The LPG cost with bank charges i.e Rs. 652.46 for LPG was deducted from my card account but due to NET interruption booking was not done. Above amount was debited from my account and I noted from the website that the LPG was not booked. Please refund the debited amount in my card account and do the needful.

Thanks and regards, Smt Prabhawati Devi, BHU, Varanasi- 221005
Connection No. T09454

Date[protected]:11:20)
client number[protected]
sir iam middle class family .in the incident date my bike in dry condition. iam not able to drive my bike .i went to fill petrol to lucky star indian oil bunk @ brookebond road, coimbatore. i not have cash, i give my debit card to swipe . but he not swipe below 100 . please take my complaint

Sir three times Rs 12 extra charged from my card payment detail as below Dear Customer, Transaction of Rs.122 made on Prepaid Card XXXX7268 at GANPATI GASOLINE, ROORKEE on 30-Dec-16 06:42. Additional surcharge of Rs.12 has been deducted on account of tip etc. and will be reversed, if not claimed by the merchant. Your current balance is Rs.193. Dear Customer, Transaction of Rs.122 made on Prepaid Card XXXX7268 at GANPATI GASOLINE, ROORKEE on 18-Dec-16 11:43. Additional surcharge of Rs.12 has been deducted on account of tip etc. and will be reversed, if not claimed by the merchant. Your current balance is Rs.436. Dear Customer, Transaction of Rs.122 made on Prepaid Card XXXX7268 at GANPATI GASOLINE, ROORKEE on 20-Dec-16 03:43. Additional surcharge of Rs.12 has been deducted on account of tip etc. and will be reversed, if not claimed by the merchant. Your current balance is Rs.314.

Dear sir, when I book my cylinder online I get message " your booking is already exist in IVRS system" But cylinder is not delivered here in ARA, Bihar I used this IVRS no to book cylinder in Patna before transfer to ara.
In ara i have booked online many times and got immediate dilivery but on 15 december i booked using patna ivrs no .So please cancel my booking registered in IVRS so that I can book online here in ara.

CONSUMER NO CX25699966
EMAIL [protected]@gmail.com