Indian Oil Corporation [IOC] Complaints & Reviews

Dear Team,
Please I have booked LPG cylinder against booking no - 696533 and it was cancelled with wrong reason(door close). For same complain No - 2844256 logged and I called customer care. They are not providing exact reason or complain and way of answer was very poor. Please provide permanent solution with exact reason of cancellation of previous booking.

On 17th Dec 19.30 hrs I filled fuel at Armmaan Sales and Indian Oil Petrol pump in my Honda Amaze Diesel car.
At that time my fuel indicator showed 3 bars.
The fuel pump attendant filled 32 litres which is a near impossible feat as even my Low Fuel Indicator is on I have never filled more than 28-29 litres and this time there were 3 bars.
The fuel dispensing machine is clearly faulty and the petrol pump is upto fraudulent practices.
Please look into this matter seriously.
My bill no was 08953 dated 17th Dec 2016.

Thanks and Regards
Sebastian
+91 [protected]

Sir,
On sunday ( 18/12/2016) while i was traveling from trivandrum to cochin (kerala). I entered an indianoil pump at
HARIPAD (ALAPPUZHA, KERALA) NAMED ':ASOKA FUELS:' for refueling and for using the toilet facility.
While i asked about the toilet facility the manager said, it is not functioning, the water supplying pipe is damaged.
Since we asked that "why couldn't you rectify it" he behaved very rudely and said, " WE WON'T RECTIFY IT WHAT SHALL YOU DO". He was behaving very badly even without considering the ladies inside the vehicle.
I request you to take necessary action against this IOC PUMP 'ASOKA FUELS', HARIPAD, ALAPPUZHA, KERALA.

I, VGovindan kutty Nair would like to write the following complaint regarding not getting Indane cooking gas subsidy for the last 5 months.
I am a customer of your Indane gas and was getting my cylinder regularly from Ameen Gas agency (Shoranur, Kerala) including subsidy. Now I am not getting my subsidy since August 2016. I have already linked my Aadhar number[protected] with my Canara Bank account, Shoranur Branch and has got the sbsidy till July 2016.
I am a senior citizen and hence kindly do the needful and help me to receive the same.

LPG Con.No: 12282
LPG ID:[protected]
Cell No:[protected].

Dear Sir,

I have filled fuel in Indian Oil petrol station on 12 Dec-16 (SHREE SERVICE STATION . DOMLUR HAL ROAD BANGALORE Pin:560037 Ph: [protected]) (Dealer code: 118311). I have filled petrol for 1900 rs (27 Lit approx). After driving 2-3 KM my vehicle choked and stopped abruptly. I called my Hyundai service assistance. My vehicle was towed to the service station and they gave me a report saying that fuel was contaminated with lot of water . I was shocked to hear this and reconfirmed with the color of fuel . Service Station person( Mr.Narayanaswamy ) is very rude and dint even listen to my calls.
I need immediate support from IOC since i have lost so much money and time due to this. I need to replace my engine that cost has to be borne by IOC. If not i am escalating it to consumer court.
Nikhil M
[protected]

Today 18.12.2016 i purchased maruti swift dezire vxi (Dl 1cv 7004) from rana motors, parshant vihar delhi. Car dealer put 2-2.5 ltrs of petrol and give delivery. I went to shree ram fuel co. (Ioc dealer) parshant vihar and he filled 43.52 ltrs petrol receipt no.[protected] paid by my credit card plus 2 ltrs on a slip given by car dealer so total 45.52 ltrs in addition to 2.5 ltrs which car have already that means total 48 ltrs in a car which has 42 fuel capacity. So please lodge my complaint and enqire or otherwise i shall approach consumer court.
S k jain
Mob [protected]

Sir, my name is Shivnarayan([protected]), consumer no. [protected] ([protected]), agency name-ma krepa indane gramin vitrak, Bilyu Bas Rampura, Sardarsahar, PIN-331403. My complaint is whenever we refilled our empty cylinder than home delivery and cyl refill pay-slip is not provided at everytime. The behaviour of delivery person is very very rude, he had taken our passbook and not given before reminding him 2-3 times after 9-10 days.when we cont to distributor([protected]) than he replied "AAP cyl refill pay-slip ka kya karoge, aur passbook ka kya karoge??". Hence i request to help me([protected])

Respected Sir/Madam,

I Anand Das, S/o Mr. Thanwar Das, Resident in 456, Kavilash Nagar, Bhanpuri, Raipur, Dist. Raipur C.G.
I Purchased A New LPG Connection No; [protected] Registered with Ref. No ; [protected](Dual Cylinder) of Indane Oil Corporation on 14th Dec 2016 @ Rs. 7500 Paid by Cash.

I Received ( 2Nos 14.2 Kgs Cylinder with self Service, 1Nos Gas Stove, 1 Nos Regulator, 1 Nos Hose, 1nos gas Lighter only) They not Issued these product like Apron, Cylinder Stand etc. Gas Book Card without Cover of Rs. 100.00
No Any Visit for Inspection or Installation.

Distributer said No any kind of Bill Invoice Provide behalf of any Products of Gas Appliences axcept Cylinder & the employ says The Bill issue only on plane paper with a rubber stamp on customer demand.
No any guarantee / warranty on product like Stove, regulator or hose Pipe. Gas book also not Issued on Same Day Issued After 2 Days on 17 Dec 2016.
Here is Handwritten Invoice generated after too much force that is also Above rate of MRP on Stove, Gas Book Issued Without Cover.
PR Charge, I Don't know What is PR. Administration Charge also high Rs 310.00 when Actual is Rs. 250.00
Actual Bill/Invoice Generated Only Of Rs. 3050.00 Otherwise rest on plane paper with Rubber stamp
No Sign, Seal or Stamp on Stove Warranty Paper.

They are also generated 3nos of Cash Memo on My Name that is not applicable on me I Have receved only 2 Nos Filled Cylinder That is Legal.
C. Memo 1.[protected]
C. Memo 2.[protected]
C. Memo 3.[protected]
I Only Expect for Actual Bill of Rs. 7500.00 that is I Already Paid.
If I Faced an accident in future it will be hunt my own risk ?

Distributer Reply On Every Enqury or Question :" नहीं पता", "नहीं मिलेगा"

I Hope, Kindly Solve It!
Mobile : [protected]. [protected].
Email : [protected]@gmail.com

Thank You for Regarding

I visited the store and asked the lady to help me in booking the gas cylinder as the same was not getting booked
The lady denied helping me without checking what's the reason as my mobile key was missing and said that I need to replace the mobile in order to get help

This is the kind of people working who doesn't care about customer and just shout at unwanted and unnecessary things

Petrol pump prithvipura Shri Madhopur Sikar Rajasthan Mai dealer ne 24 hours petrol Dene ka board laga Rekha hai or mai yaha 1hour se petrol ke liye present hu or mujhe ab tak koi reply nahi Mila or nahi petrol ke baare mai bataya gaya hai jabki mujhe ghar Jana urgent hai or mera ghar yaha se 7 km duri par hai isliye ye dealer hamare saath Dhoka kar reha hai Jo ki aap se nivedan hai ki is dealer ke against action liya jaye aapka thank you hoga

Sir/Madam
With due respect, I beg to state you that I am Shampa Ghosh having consumer no CX16895012 & sv no. [protected] under Sarenga Gas Service, Howrah, W.B.But very sorry to say the home delivery man is not interested to delivery the LPG bottle without extra paying excluding your mention price.He is telling to me to collect the bottle from their distributor office loudly.Is it true?I want know that, it will pay by me forcefully at the of delivery or it is as usual system by reply bellow email please.What should I do???

Best regards
Shampa Ghosh
[protected]@yahoo.com

Sir,

I am sorry to say that the most inconvenience caused to me by your agency/dealer, while transferring my domestic gas connection from Bengaluru (Ideal Enterprises) to Nelamangala (S.V.Indane gas agency) Bengaluru Rural Dist. transfer letter submitted to SV Indane Gas agency on 13.12.2016.

Transfer appl.Date:10.12.2013
Fresh Trf appl Dat:13.12.2016 (S.V.Indane gas Agency)
till now no connection sanctioned to me
when i inquired in S.V.Gas agency they told me that the problem is from your(HP Gas Co.)
How can i come out from a problem.
i am in urgency...

I booked by lpg gas cylinder on dt 03/11/2016, after too may reminder and visit to gas dealer . he is not able to supply gas cylinder till date. this is necessary service to live life and eat food. how you are providing so irresponsible service. please give us the reason for not supply of lpg cylinder
gas no. is 1982 A . our gas dealer is gulabi bagh gas service, E-131, shastri nagar, delhi-110052

Sir,
i', m a regular customer of phalodi gas agency of indane.

One month ago i got a cylinder. After 20 days of that we used it and when we checked it, this was leaked.

And when i gone to gas agency's office to change my leaked cylinder they refused to change it by saying that this cylinder is not leaked. And when i pour water in front of them air bubbles were came and they were saying this is very low leak.
So please help me ...Because any disaster can happen to any time.
Thanks...

Sir, my name is Shivnarayan([protected]), consumer no. [protected] ([protected]), agency name-ma krepa indane gramin vitrak, Bilyu Bas Rampura, Sardarsahar, PIN-331403. My complaint is whenever we refilled our empty cylinder than home delivery and cyl refill pay-slip is not provided at everytime. The behaviour of delivery person is very very rude, he had taken our passbook and not given before reminding him 2-3 times after 9-10 days.when we cont to distributor([protected]) than he replied "AAP cyl refill pay-slip ka kya karoge, aur passbook ka kya karoge??". Hence i request to help that distributor(Mr. Jagdish)

In the current situation where there is shortage of currency. It is advisable to implement usage of Debit and Credit Card for following charges (example)collected by Agency.

1. Deactivate Inspection Charges
2.Dealer to dealer Gas connection Transfer Charges
3.Gas Regulator replacement charges
4.New tube replacement charges
5.LPG cylinder payment through Delivery man, etc.,

Please kindly take necessary action.

Thanking you,
Regards,
N.Venkkatapathy.

While fund transferring (Rtgs) for hsd/fo, amount credit to iocl main a/c.
Bank authority fail to mention the sub account - hsd/fo account. While transferring. The amount not reflecting in individual a/c. And it delays the supply of material and our prodn. Getting hampered.
Many times bank transfer (Rtgs) the amount into 11. Digit a/c. No. Of supplier-iocl, as they say that the sub account is not reflecting while transferring.

My lpg gas connection no. 85862 was attached on shree darshan gas service meerut but in last month it was transfered to some other lpg dealer. I am a retired person. I am not in position to walk one agency to another for transfer my connection again to my previous dealer. Please attach my connection no. 85862 to shree darshan gas service meerut. I would be highly obliged.
Arun kumar
[protected]

This complaint refers to the petrol pump near mini secretariat, sector-12 faridabad, situated in front of dividing road between sectro-10 and sector-12, faridabad.
The outlet has hired a service from some fraud, unscrupulous and cheat person who has been provided a shelter on the campus and carries out puncture repairing and inflation services to the vehicles.
The other day (On 4th dec, 2016) when i went there to get this facility, they played a fraud. After testing the leak in the tubeless tyre, the air-inlet pipe some how and clandestinely was broken deliberately and charges of rs 120 was levied for replacement. You can understand the urgency of the customer and therefore shelves money. This is unfair and amounts to cheating.
It is requested that this service provider be removed and the petrol station warned of the actions if they hire such service providers as above,

I, smt. Gouri hait (Lpg id is[protected] would inform that without my permission the transfer of my domestic indane gas has been done from dankuni gas distributor to janai nistarini indane.
In this connection i wrote a letter not to transfer my gas service, but it was not complied. So i am now being harassed not for booking my gas & am surprised to observe the whole thing.
Further i make this request to you to please retain my gas connection with dankuni gas distributor once again, since janai is very far away from my house.
So i should not be harassed for such transfer because of my old age
Regards & thanks,
Gouri hait
[protected]