Indian Oil Corporation [IOC] Complaints & Reviews

Sir,

I am sorry to say that the most inconvenience caused to me by your agency/dealer, while transferring my domestic gas connection from Bengaluru (Ideal Enterprises) to Nelamangala (S.V.Indane gas agency) Bengaluru Rural Dist. transfer letter submitted to SV Indane Gas agency on 13.12.2016.

Transfer appl.Date:10.12.2013
Fresh Trf appl Dat:13.12.2016 (S.V.Indane gas Agency)
till now no connection sanctioned to me
when i inquired in S.V.Gas agency they told me that the problem is from your(HP Gas Co.)
How can i come out from a problem.
i am in urgency...

I booked by lpg gas cylinder on dt 03/11/2016, after too may reminder and visit to gas dealer . he is not able to supply gas cylinder till date. this is necessary service to live life and eat food. how you are providing so irresponsible service. please give us the reason for not supply of lpg cylinder
gas no. is 1982 A . our gas dealer is gulabi bagh gas service, E-131, shastri nagar, delhi-110052

Sir,
i', m a regular customer of phalodi gas agency of indane.

One month ago i got a cylinder. After 20 days of that we used it and when we checked it, this was leaked.

And when i gone to gas agency's office to change my leaked cylinder they refused to change it by saying that this cylinder is not leaked. And when i pour water in front of them air bubbles were came and they were saying this is very low leak.
So please help me ...Because any disaster can happen to any time.
Thanks...

Sir, my name is Shivnarayan([protected]), consumer no. [protected] ([protected]), agency name-ma krepa indane gramin vitrak, Bilyu Bas Rampura, Sardarsahar, PIN-331403. My complaint is whenever we refilled our empty cylinder than home delivery and cyl refill pay-slip is not provided at everytime. The behaviour of delivery person is very very rude, he had taken our passbook and not given before reminding him 2-3 times after 9-10 days.when we cont to distributor([protected]) than he replied "AAP cyl refill pay-slip ka kya karoge, aur passbook ka kya karoge??". Hence i request to help that distributor(Mr. Jagdish)

In the current situation where there is shortage of currency. It is advisable to implement usage of Debit and Credit Card for following charges (example)collected by Agency.

1. Deactivate Inspection Charges
2.Dealer to dealer Gas connection Transfer Charges
3.Gas Regulator replacement charges
4.New tube replacement charges
5.LPG cylinder payment through Delivery man, etc.,

Please kindly take necessary action.

Thanking you,
Regards,
N.Venkkatapathy.

While fund transferring (Rtgs) for hsd/fo, amount credit to iocl main a/c.
Bank authority fail to mention the sub account - hsd/fo account. While transferring. The amount not reflecting in individual a/c. And it delays the supply of material and our prodn. Getting hampered.
Many times bank transfer (Rtgs) the amount into 11. Digit a/c. No. Of supplier-iocl, as they say that the sub account is not reflecting while transferring.

My lpg gas connection no. 85862 was attached on shree darshan gas service meerut but in last month it was transfered to some other lpg dealer. I am a retired person. I am not in position to walk one agency to another for transfer my connection again to my previous dealer. Please attach my connection no. 85862 to shree darshan gas service meerut. I would be highly obliged.
Arun kumar
[protected]

This complaint refers to the petrol pump near mini secretariat, sector-12 faridabad, situated in front of dividing road between sectro-10 and sector-12, faridabad.
The outlet has hired a service from some fraud, unscrupulous and cheat person who has been provided a shelter on the campus and carries out puncture repairing and inflation services to the vehicles.
The other day (On 4th dec, 2016) when i went there to get this facility, they played a fraud. After testing the leak in the tubeless tyre, the air-inlet pipe some how and clandestinely was broken deliberately and charges of rs 120 was levied for replacement. You can understand the urgency of the customer and therefore shelves money. This is unfair and amounts to cheating.
It is requested that this service provider be removed and the petrol station warned of the actions if they hire such service providers as above,

I, smt. Gouri hait (Lpg id is[protected] would inform that without my permission the transfer of my domestic indane gas has been done from dankuni gas distributor to janai nistarini indane.
In this connection i wrote a letter not to transfer my gas service, but it was not complied. So i am now being harassed not for booking my gas & am surprised to observe the whole thing.
Further i make this request to you to please retain my gas connection with dankuni gas distributor once again, since janai is very far away from my house.
So i should not be harassed for such transfer because of my old age
Regards & thanks,
Gouri hait
[protected]

I would like to express my disappointment from your unsatisfactory level of service. Unfortunately, I cannot help but submit this letter of complaint hoping for a fast and adequate resolution.
I am using Indian Gas vide Customer No. 10345 Distributor - Ranbeer Enterprises (14, Aravalli Shopping Centre, Alaknanda, Delhi - 110019). We are continuously facing the Gas leakage problem from last 15 days. We have requested them so many times but I think they are waiting for some bad to be happen.

I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents.

Dear sir, i was booking gas on 10/12/2016 through your online gas booking service on www.indane.co.in. I tried to do the pre-payment in advance through card. Due to website error my money got deducted, no gas booking slip generated and even no refund back to my card till now. it was for the amount Rs. 596.91/-. i complaint to costumer complaint through call but they also not able to provide any valuable info. i complaint online and they provided me some number to call but that also not got picked up. please help me to get my money back or book my gas cylinder asap. i will be thankful to you.
Consumer No. CX29264889
My Name RUPIL DEV LAMSAR
Mobile : [protected]

Dear sir,

I am consumer of indane gas service distributor maheshwari gas agency, madan gir, new delhi-110062

My connection no is 12708

I have booked a complaint for leakage but no body iss atteneded so far. Furthe i booked for refill wide order no /cash memo no [protected] dt 10/12 / 2016 is generated and sms about delivery is already recd on my mobile no [protected] but no delivery is made so far.
Kindly look into the matter.
Regards

Rk sinha
Consumer no 12708
Mob no [protected]

I filled petrol on indian oil corporation by using credit card after 500/1000 note banned by government.
Dealer name - m. N desai, changodar, ahmedabad, gujarat. Filling dates 12 nov. 16 & 06 dec. 16 respectively.
Both time filled rs. 250 petrol but charged rs. 261.50.

As per govt. Notification service charges has been waived off on using of card card transections.

The extra charges should be revert to my account

For getting Gas Cylinder I am waiting since 10 am today 12th December when called the gas agency Mohan gas Bangalore, I received rude answer by their staff, they cannot tell the timing whenever find they will deliver. I asked their tentative timings so that I can plan accordingly they are not ready to either confirm or the contact details of delivery boy
. Hence forced to wait from morning to evening by applying leave.
Any way our from this rude people...

Ref my complaint no 2690796, no corrective action has been take till date so please look into the matter ie i have my account in SBI a/c no [protected] given for subsidy transfer, but in last 6-7 transactions it was transferred to my other account numbers in other than SBI bank, which was non operational. So i request to transfer my subsidy in my SBI account only having account numer [protected], IFSC code - SBIN0007508. Thanks & Regards, Parveen Kumar Vill-Sherpur, PO-Mansoorpur, Tech- Mukerian, Dist. - Hoshiarpur-144211

Customer grievance : filling of xtra premium petrol without asking

Pl find th enclosed bill, which I purchased petrol from your outlet at Pongam, Trichur on 11/12/16.
I asked specifically for petrol and by the time I got out from the car to pay money, Mr Swaminathan, filling assistant, filled with xtra premium petrol with out seeking my permission. I asked him why he didn't asked or mentioned this before filling ? He has no answer. Learnt that it is a new selling strategy in ZIOC pumps for xtra premium, which most if the customers never noticed.
Immediately I informed this to the outlet manager Ms Jessy and she didn't gave a reasonable answer. I asked her to give the name and contact of the higher authority to complain the matter but she was bit reluctant to give and she gave a wrong email ID.
Sir, is it a fair practice to fill the xtra premium without the consent of the customer ?
You can very well reply to me that there is sticker on the petrol booth mentioning the type of fuel. As u know customer is not aware this small sticker but simply trusting your people at the petrol bunk.
Last week I got a Whatsapp message showing this malpractice in IOC petroleum pumps. It will give more profit for the company, and more commission for the dealer. Poor salesman is forced cheat the customer for the company.
Sir, shall I call it as a cheating ?
I believe so. As you are aware the power of social medias, I will be forced to publish this to all groups available and also move with consumer court and other medias to expose your sales strategy. (Please give me the address of your higher authority to inform the matter. )
Waiting for your reply.
Yours truly,
Cherian Varghese
[protected]

image1.JPG

Yesterday, 10.12.2016. afternoon delivery man from our agency, Cooking Gas Agency, Chennai 41 brought the cylinder. He demanded the inspection charges of Rs 180 with the bill along with the cylinder charge.
When I refused and asked some technical man should visit and see the problems in the connection, delivery man shouted and refused to give the refill cylinder and has taken it back.
Few days back some technical man from the agency turned up, and said will cost Rs 501 along with the inspection charges of Rs 180, he was not having change for Rs 2000, said will come in the evening with the change to do the repair, but he did not come back.
So my request is delivery people should not demand inspection charges, only the man concerned should come and inspect the connection, and it happens every time. Please see that this does not happen in future, and warn the agency concerned about it.

Complaint against IOC PETROL PUMP at kulanada, pathanamttitta, kerala .

I filled 1000rs petrol in my car and gave them my debit card and pin.They came back saying that the card is declined. So i gave my car keys to the pump staff and had to get amount from the nearby federal bank atm from which i withdrew 2000 rs and gave it to the staff, and they returned 1000 back . But when i reached home and checked my account, 1000 rs was already debitted from my account for the petrol. So I was charged twice by card and by hand. I lost 1000rs because of that. I need my cash to be refunded immediately.

Dear, Sir
I am Neeraj Kumar, Having Lpg Consumer no-11452 and LPG ID-3 [protected], I forget my LPG online ID, Password, and also my email id and password, thats why I am facing a lot problem while booking .

I am working in Bajaj Energy LTD, Utraula, Dist- Balrampur, Uttarpradesh and my distributor is Shree Balaji Indane Gas Service, Utraula, dist-Balrampur

I have already discussed with customercare and my distributor, but they are not cooperating me. they are not able to resolve this problem .

As you know very well Now a days Online facilities are useful for us but some little mistake I am not able to do online.

So kindly consider and resolve my problem as possible as soon. I will highly wait for your response.

You can contact me
Neeraj Kumar
Mob.no-[protected]
New Email Id- [protected]@gmail.com

To, DATE[protected]
The MAHESHWARI GAS SERVICE, 9/209.DDA FLATS.MADANGIR. MADANGIR NEW DELHI
Sub :- GAS agency Distributor information’s not pass out to delivery guy (reason delivery guy taken cash money from customer but payment already done through online )
I would like to inform you that please find my details
Consumer No [protected]
LPG ID 3 [protected]
Distributor Code 107231
Distributor Name MAHESHWARI GAS SERVICE

I was book a gas cylinder refill as on date 6th December 2016 through online Transactions ref no[protected] date[protected] order no RF[protected]...and payment accepted by Indian gas (total money 584 Rs)
(a) Today I have received gas cylinder but deliver guy again took cash money 584 Rs from my home and gone, IS MEJAR ISSUE
(b) But I was totally surprised how he has taken money?
(c) Why agencies not inform to delivery guy whose customer done payment by online?
(d) Totally misunderstanding by gas urgency and suffering customers ?
(e) Everyone know cash money shortage at this time but why your people done this type of activities?
(f) Immediately I was talk to MAHESHWARI GAS SERVICE helpline [protected] surprise “” they told why you gave money to delivery guy”” if you done payment online “this language too embrace”
Mistake done in your hand and your team teach to me??
As per above issue Kindly return my cash money today.
Regd
Ram Sagar Dubey
G-132 A sangam vihar near holi chowk new delhi-62
[protected]
[protected]