Indian Oil Corporation [IOC] Complaints & Reviews

I would like to express my disappointment from your unsatisfactory level of service. Unfortunately, I cannot help but submit this letter of complaint hoping for a fast and adequate resolution.
I am using Indian Gas vide Customer No. 10345 Distributor - Ranbeer Enterprises (14, Aravalli Shopping Centre, Alaknanda, Delhi - 110019). We are continuously facing the Gas leakage problem from last 15 days. We have requested them so many times but I think they are waiting for some bad to be happen.

I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents.

Dear sir, i was booking gas on 10/12/2016 through your online gas booking service on www.indane.co.in. I tried to do the pre-payment in advance through card. Due to website error my money got deducted, no gas booking slip generated and even no refund back to my card till now. it was for the amount Rs. 596.91/-. i complaint to costumer complaint through call but they also not able to provide any valuable info. i complaint online and they provided me some number to call but that also not got picked up. please help me to get my money back or book my gas cylinder asap. i will be thankful to you.
Consumer No. CX29264889
My Name RUPIL DEV LAMSAR
Mobile : [protected]

Dear sir,

I am consumer of indane gas service distributor maheshwari gas agency, madan gir, new delhi-110062

My connection no is 12708

I have booked a complaint for leakage but no body iss atteneded so far. Furthe i booked for refill wide order no /cash memo no [protected] dt 10/12 / 2016 is generated and sms about delivery is already recd on my mobile no [protected] but no delivery is made so far.
Kindly look into the matter.
Regards

Rk sinha
Consumer no 12708
Mob no [protected]

I filled petrol on indian oil corporation by using credit card after 500/1000 note banned by government.
Dealer name - m. N desai, changodar, ahmedabad, gujarat. Filling dates 12 nov. 16 & 06 dec. 16 respectively.
Both time filled rs. 250 petrol but charged rs. 261.50.

As per govt. Notification service charges has been waived off on using of card card transections.

The extra charges should be revert to my account

For getting Gas Cylinder I am waiting since 10 am today 12th December when called the gas agency Mohan gas Bangalore, I received rude answer by their staff, they cannot tell the timing whenever find they will deliver. I asked their tentative timings so that I can plan accordingly they are not ready to either confirm or the contact details of delivery boy
. Hence forced to wait from morning to evening by applying leave.
Any way our from this rude people...

Ref my complaint no 2690796, no corrective action has been take till date so please look into the matter ie i have my account in SBI a/c no [protected] given for subsidy transfer, but in last 6-7 transactions it was transferred to my other account numbers in other than SBI bank, which was non operational. So i request to transfer my subsidy in my SBI account only having account numer [protected], IFSC code - SBIN0007508. Thanks & Regards, Parveen Kumar Vill-Sherpur, PO-Mansoorpur, Tech- Mukerian, Dist. - Hoshiarpur-144211

Customer grievance : filling of xtra premium petrol without asking

Pl find th enclosed bill, which I purchased petrol from your outlet at Pongam, Trichur on 11/12/16.
I asked specifically for petrol and by the time I got out from the car to pay money, Mr Swaminathan, filling assistant, filled with xtra premium petrol with out seeking my permission. I asked him why he didn't asked or mentioned this before filling ? He has no answer. Learnt that it is a new selling strategy in ZIOC pumps for xtra premium, which most if the customers never noticed.
Immediately I informed this to the outlet manager Ms Jessy and she didn't gave a reasonable answer. I asked her to give the name and contact of the higher authority to complain the matter but she was bit reluctant to give and she gave a wrong email ID.
Sir, is it a fair practice to fill the xtra premium without the consent of the customer ?
You can very well reply to me that there is sticker on the petrol booth mentioning the type of fuel. As u know customer is not aware this small sticker but simply trusting your people at the petrol bunk.
Last week I got a Whatsapp message showing this malpractice in IOC petroleum pumps. It will give more profit for the company, and more commission for the dealer. Poor salesman is forced cheat the customer for the company.
Sir, shall I call it as a cheating ?
I believe so. As you are aware the power of social medias, I will be forced to publish this to all groups available and also move with consumer court and other medias to expose your sales strategy. (Please give me the address of your higher authority to inform the matter. )
Waiting for your reply.
Yours truly,
Cherian Varghese
[protected]

image1.JPG

Yesterday, 10.12.2016. afternoon delivery man from our agency, Cooking Gas Agency, Chennai 41 brought the cylinder. He demanded the inspection charges of Rs 180 with the bill along with the cylinder charge.
When I refused and asked some technical man should visit and see the problems in the connection, delivery man shouted and refused to give the refill cylinder and has taken it back.
Few days back some technical man from the agency turned up, and said will cost Rs 501 along with the inspection charges of Rs 180, he was not having change for Rs 2000, said will come in the evening with the change to do the repair, but he did not come back.
So my request is delivery people should not demand inspection charges, only the man concerned should come and inspect the connection, and it happens every time. Please see that this does not happen in future, and warn the agency concerned about it.

Complaint against IOC PETROL PUMP at kulanada, pathanamttitta, kerala .

I filled 1000rs petrol in my car and gave them my debit card and pin.They came back saying that the card is declined. So i gave my car keys to the pump staff and had to get amount from the nearby federal bank atm from which i withdrew 2000 rs and gave it to the staff, and they returned 1000 back . But when i reached home and checked my account, 1000 rs was already debitted from my account for the petrol. So I was charged twice by card and by hand. I lost 1000rs because of that. I need my cash to be refunded immediately.

Dear, Sir
I am Neeraj Kumar, Having Lpg Consumer no-11452 and LPG ID-3 [protected], I forget my LPG online ID, Password, and also my email id and password, thats why I am facing a lot problem while booking .

I am working in Bajaj Energy LTD, Utraula, Dist- Balrampur, Uttarpradesh and my distributor is Shree Balaji Indane Gas Service, Utraula, dist-Balrampur

I have already discussed with customercare and my distributor, but they are not cooperating me. they are not able to resolve this problem .

As you know very well Now a days Online facilities are useful for us but some little mistake I am not able to do online.

So kindly consider and resolve my problem as possible as soon. I will highly wait for your response.

You can contact me
Neeraj Kumar
Mob.no-[protected]
New Email Id- [protected]@gmail.com

To, DATE[protected]
The MAHESHWARI GAS SERVICE, 9/209.DDA FLATS.MADANGIR. MADANGIR NEW DELHI
Sub :- GAS agency Distributor information’s not pass out to delivery guy (reason delivery guy taken cash money from customer but payment already done through online )
I would like to inform you that please find my details
Consumer No [protected]
LPG ID 3 [protected]
Distributor Code 107231
Distributor Name MAHESHWARI GAS SERVICE

I was book a gas cylinder refill as on date 6th December 2016 through online Transactions ref no[protected] date[protected] order no RF[protected]...and payment accepted by Indian gas (total money 584 Rs)
(a) Today I have received gas cylinder but deliver guy again took cash money 584 Rs from my home and gone, IS MEJAR ISSUE
(b) But I was totally surprised how he has taken money?
(c) Why agencies not inform to delivery guy whose customer done payment by online?
(d) Totally misunderstanding by gas urgency and suffering customers ?
(e) Everyone know cash money shortage at this time but why your people done this type of activities?
(f) Immediately I was talk to MAHESHWARI GAS SERVICE helpline [protected] surprise “” they told why you gave money to delivery guy”” if you done payment online “this language too embrace”
Mistake done in your hand and your team teach to me??
As per above issue Kindly return my cash money today.
Regd
Ram Sagar Dubey
G-132 A sangam vihar near holi chowk new delhi-62
[protected]
[protected]

Sir,
My Indian Cylinder was booked for Consumer No.30816 with reference No.256729 in the office of M/s. Chandra Gas Agency, Najafgarh, New Delhi-11073 on 25.11.2016. I had already been submitted my Aadhar Card to this Company and copy of one more has been submitted to the supplier. But subsidy has not been come in my bank account till date. Please give the direction to the Co. to send the subsidy in my account at the earliest.

Yours faithfully,

(Krishan Kumar)
Village & Post Office, Dhansa, New Delhi-73

I have filled a diesel from A B Enterprises Indian Oil Petrol bun in Chennai Semmancherry, OMR road.

I have paid a amount of RS 1050.67 but they debited from my bank account Rs 1080.57, i dont know why this people are collecting surcharge of Rs 30.

then how people using there card, Prime Minister and Finance Minster forcing us (people) to online and card transaction, but if you collecting the surcharge means how people afford. this is ridiculous and you sucks our blood.

Dear Sir/Mam,

Please find the information in the attachment.

kindly arrange to provide the refund/credit to my SBI Credit card A/C (Gas Booked online using my SBI Card dt 24/11/2016 Amt 529.50 + charge=534.79) and credit to my SBI Card Account.

Many Thanks,

Ashutosh Swain

Re: 'Query no.=[protected]' Indane Online Refill Transaction Failure LPG Id [protected]

From: Paynimo on Thu, 08 Dec 2016 12:02:07 Add to address book

To: You & 2 others | See Details

Dear Sir,

Kindly ignore our previous mail and kindly find the below status of the transaction.

TPSL:[protected]

Merchant ID: RF[protected]

This is to inform you that the status for the above mentioned transaction is marked as success and the payment for the same was sent to IOCL CC
LPG on[protected].

Regards,

Sana Farooqui

Resolved with Email Response to Contact Ashutosh Swain by User ECSdebit4 on December 08 2016, 11:10 AM

From: Paynimo ([protected]@paynimo.com)
Date: Thursday, December 08, 2016 11:11 AM
To: Ashutosh Swain ([protected]@rediffmail.com)
Cc: swain_ashutosh ([protected]@rediff.com); [protected]@sbicard.com ([protected]@sbicard.com)
LPG Id [protected]

Respected sir,
I am having following details regarding INDANE gas supply. Recently, i have changed my residential address.
FOR READ
11/3, Shanti Nagar Defence Colony, Kanpur 4/9, Shanti Nagar Defence Colony, Kanpur
Deatails of LPG Supply is hereunder:
LPG ID: 3 [protected]
Consumer No.: CX13793062
Consumer Name: SH.CHANDAN KUMAR
Aadhaar Number: xxxxxxxx3932
Distributor Code: 154747
Distributor Name: JITEN GAS

Respected sir,
Lovely Gramin Vitarak of Barun (Aurangabad, Bihar) is extorting INR 55 per LPG cylinder for delivering it at my village Dharampura. It's totally illegal and unacceptable. Please look into the matter and resolve the grievance.

With regards-
Nagendra Kumar
Village- Dharampura
Post- Jaigovind Nagar
PS- Barun
Dist.- Aurangabad (Bihar)
Mob- [protected]

Hyderabad M.M. enterprises delivery guy charging extra then bill which is generated by the indane gas. the delivery guy asked 30 rupees extra, When we said we do not have change then the delivery guy asking us to borrow money from neighbours other wise i will take back the cylender. Very rudy behaviour. Why the delivey guys askin 30 rupees from customer? Indane company not giving salaries to them? 100 cylenders x 30 rs = 3000/- per day! Who the hell is responsible for 4?

Sir,
My consumer no:cx10914749
Insane gas spurthy gas agency rangareddy dist
My adhar no:[protected]
Pan no: ajmpc0822h
I was under 200000 income level
But in the online wrongly activated 1000000 income
Kindlly trace the details and deactivate the 1000000 income levil
And provide me the subsidised cylinders as i am eligible for this
Thank you

My LPG distributor refused the old Rs 500 note despite the fact that its a valid currency for LPG cylinder purchase. My consumer no is 91630. When I asked the delivery person to give me in writing, he instantly wrote at the back of the slip. I want to know the position of Indian Oil in this regards. Is old Rs 500 note a valid currency for cylinder purchase or not? if yes, Why didn't the delivery person not accepted it?

I have applied for new Indane Gas Connection against Registration No. N161122160090301193696, but due to slow internet connection the fee for new connection is paid twice. I have emailed the details of payment showing payment made by me twice is mailed to the distributor's mail id provided in the website, but no reply or action is taken against it.