Indian Oil Corporation [IOC] Complaints & Reviews

I have booked Indane LPG for 2 times vide booking no. 428023 and 428960. Both the bookings got cancelled saying "Door Locked". I am a service person. Hence I have requested the distribuotr to give a call before delivery so that I will make necessary arrangement to receive the same. Both the booking got cancelled without any initimation. When I checked with the distributor, they replied as" this is not our duty to inform before delivery and If you wish can opt for another distributor."
Is this a way to interact with a customer. Should i take leave of 3-4 days from office and wait for the cylinder to come. Ridiculous service from Nikita Indane, Raipur, Chhatisgarh.

Sir,

My consumer no. is CX 23652862 with Pooja Agencies located at Unichira, near Edappally, Ernakulam.

The complaint is that from the time I have taken the connection from the above agency in April, 2016 except for two occassions the delivery has always been delayed by more than 40 days and sometimes upto 60 days. I had last booked for the refill on 05.08.2016 and the reference no. is 698682. Now it is 45 days since I have booked for the refill. When I had called the agency 09.09.2016 for refill they said that it would be delivered after 11th of September. In fact I had seen the person delivering the cylinders in our area between 9th and 10th of Sepetember but I did not get the same. Now when I call your office at Ernakulam they give many reasons for not delivering the cylinder. As I understand the refill should have been delivered within 15 working days and that may come to about 20 days approximately. But that does not seem to be situation with this agency. In fact when I had last called your Ernakulam office about 6 months back regarding the issue I was told that if I am satisfied with the service then I am free to change the agency. Sir, this agency which is nearest to my place of residence is about 3 to 4 kms away from my residence.

You please advise as to what I should do to get the refill in time. It may please be noted that both the cylinders are empty since 9th of september and till date my family are taking food from hotel costing me nearly Rs. 600/- per day which means that I have incurred an expenditure of nearly Rs. 6000/- which a sizeable amount for me being a pensioner.

I therefore request you to do the needful immediately in this regard and also to advise the agency to ensure of the refill within 20 days of booking. Please I request you not force me to go to the extent of taking legal recourse to ensure that I get the refills within the stipulated time.

Thanking you,
Yours faithfully,

A.LAKSHMINARAYAN
Ph No. [protected]

No tyre pressure checking facility available in ROHIT HIGHWAY SERVICE durgakund varanasi.

complaint lodged in their complaint book, no.02/of 9.8.16
and lodged online on1.9.16 with reference no. 2743686
your above mentioned petrol pump does not provide tyre air pressure checking facility.I visit almost once a week for either my car or motor cycle or scooter for petrol and air.
for last 3 months i am not getting the service and a standered reply that machine is out of order and its the companys responsibility to maintain it.they say its not pump owners stake,
I suggest either these companies sshouldnot advertise these facilities or provide properly.
in case of services unavailable at petrol pumps they should give an adequate discount in prices for purchasing these facilities from outside.
If the team of managers and engineers are not able to maintain it they should be sacked and put to the duties of petrol filling person and company need not pay them such high salaries and perks.
the detailed complaint may be viewed at petrol pumps complaint book.

my contact no. is [protected]
and [protected]

Cashmemo [protected] generated against ur refill booking Noshortly
stands cancelled. Reason:Door Closed. Delivery may be reattempted shortly
Sir
No gas vender has visited my house All members are at home Reason given Door Closed is absolutely wrong Pls take action against vender SMS recd on 17/9/16 at 1750 for supply of gas cyl & at 1200 hrs on 18/9/16 SMS recd Door Closed hence cancelled. Sir this has happened twice in 2 supplies. Kindly advice distributor
KN KatyalKatyal
Retd D8r MoES (GoI)
15951
B1/ 42 2nd floor Sewak park New Delhi 110059

18/9/2016 12:20

I have not received my cylinder refill even after more than 10 days of request. It has been really difficult to manage without a cylinder for such a long time. My neighbor is using Bharat gas cylinder which is getting refilled the very next day of request. Indane service distribution through RAM chander and sons in sector 30 Chandigarh is appalling and pathetic.

I, Sushil Chandra Jha, had booked for supply of lpg gas cylinder.The booking details are:
Distributors: P K Music Stores

Place : 86 M G Road Chowrasta Budge Budge South 24 Parganas Kolkata 700137 West Bengal

Sr No : 54

Refill Order No : 853546

Refill Order Date: 8.9.2016
But till now, I have not received delivery.
Refill Order Time : 8.48 am

Hello sir
Please strictly take an action in this case
Every time i get the cylinder there is a problem of low and less gas
As 14.2+16 gives 30.2 but there is always less gas, even this time it founds to be only 27 kg
This is too much
We are middle class family people and can't afford this type of loss
Please sir take a strong action in this case
Either I will go for option no 2 i.e Police (FIR)
My personal no is [protected]
My address is Y-788 /6 prem Nagar 2, kirari suleman Nagar Delhi 110086
For further query please contact me on my no
Or reply me on my email i.e arun[protected]@gmail.com
Please do something sir

My LPG consumer no, 12846. I have booked refill of LPG cylinder on 30.08.2016 and my booking registration no. is 249492 . I am 83 years old and my gas cylinder is empty from the last 4 days.Today when I checked with the automated IVRs, I was communicated that my booking stands cancelled. Please help me out as to how to get the refilled cylinder as I am physically unfit to go around and look for the refilled cylinder at my Distributor M/s. Aroop Enterprises., Howrah, West Bengal.

I shall be grateful if this can be sorted out on urgent basis and let me know my fault.

Thanking you, Sunil Kumar Nalui(Age 83+) e-mail ID: [protected]@yahoo.co.in

Sir,
I had given my particulars regarding a gas leakage complaint to 1906 including my mobile No on 13 Sep. The Service is operated by CYFUTURE. Some executives from Cyfuture kept on asking me every two hours if the work has been completed. In the meantime, on14/09/16 at about 7.00 pm I got a call from a mobile No [protected], quoting company name and tried to verify my complaint. He said that since the leakage has not been rectified even after two days, the gas distributor is being penalized and I am being granted a compensation of 9, 880 rupees. He said that this will be done as a cash transfer through ATM.
On 15 Sep at 10.30, I went to a ATM and I followed his instructions and in the bargain I was duped of a substantial amount.
I have come to know from various conversations from him that he has an account in the name of Ayush Sharma and an account with ICICI BANK LTD, MAHIUDDIN PUR KANAWNI, GAUTAM BUDH NAGAR (UP) . Account NO[protected] a salary account). The money was withdrawn from two ATMs of Greater NOIDA by 11.00am. I have managaed to get his address too. He seems to be operating with two – three accomplices. The culprit speaks fluent English and Hindi
The reason why I am certain that an employee of CYFUTURE is leaking the information. The reasons are :
I have not lodged any complaint with anyone else. Only Cyfuture has my details.
I kept on getting calls from [protected] every two hours whether my complaint has been rectified till the time of the fraud and the calls stopped thereafter.
You call centre operates from NOIDA
I presume that the fraud is being done by one of thier employees or with the connivance of employees / ex employees. When I sent an email giving the complaint to Cyfuture, within no time I got a reply that their employees are not involved. How can they be so sure without checking call recrds of emoployees. They must have been in contact with the fraudster. It will also be possible to identify the fraudsters who have withdrawn the money from ICICI ATM No SECNH285 and SECNF548 immediately after the moneywas transferred to ICICI Bank Account No[protected]. The address of the culprit can also be obtained from the KYC documents of the fraudster.
Will you be able to help in nabbing a fraudster and share information with me to report the details to the police.
IF YOUR DEPT IS NOT HANDLING THE IMATTER KINDLY TRANSER THIS MAIL TO THE CONCERNED DEPT UNDER INTIMATION OT ME.

Thanking you,
Col Francis Mathai

Message Received on 8 Sep 2016 booking of Con. No. Cx11800998 is registered with ref. No. 432819.refill expected delivery 3-5 days.
Message Received on 14 Sep 2016 : Cash memo [protected] for
booking no. 432819, shall be delivered shortly. Insist for pre-
delivered check while receiving refills.(message received at
14:03pm)
but up-to yet i haven't received any cyl. please rectify my problem...agency who is telling coming soon. coming soon... what is the problem to deliver me cyl...

I had to call 3 different numbers to register my complain "Gas leak". After registering the complain 9 in morning I was told within 2 hours it will be addressed, along with this I was given general instruction to keep the window and door open, ect.

Till 3 PM no one had come, I called every 2 hours on the number I received after registering the complain and every time I as told they are sending a mechanic who should be reaching soon.

I has removed the cylinder after suspecting a leak and continued with my ; regular work; just imagine if there was as serious problem because of the leak will Indian oil corporation take the responsibility for this negligence in there work?

My complaint number 159931

1.i booked cylinder on 08.09.2016.They gave us time of 3 to 5 days. Now 8 days have passed.Till now we have not received cylinder and we are not getting proper response from them.Please take earliest action.
2.when i applied for the connection, they told to give Rs 6000 for connection. But by giving extra things as solar light, apron etc without my willingness and they charged total 7800 Rs.Please take action for their behaviour.

I've booked my cylinder by IVR last month.still today i've not get my cylinder. When i called to my distributor, he tells that you booking is cancelled and the IVR system reports that your cylinder is already distributed. So threre is some corruption going on for cylinder distribution. Distributor is also not asnwer properly. This is not for first time we face the problem.

Cylinder booked on 22.8.16, through automatic gas booking option, ref number 482043, through TUCS, Tambarm, Chennai. Cash memo raised by the distributor on 23.8.16 No. [protected]. Where as I got message on 06 Sep 16, door closed, delivery may be re attempted. Many times I contacted the distributor through telephone for the delivery. No proper reply received by them. It is going to complete a month. The person who is coming for delivery of the cylinder is demanding money for the delivery, some times we also give them, but all the time it is not possible to satisfy them. Also the amount, which we gave is in sufficient and they expect more from us. It is highly regretable. Kindly take necessary action to resolve this issue and the cycliner be delivered immediately.

Name : Kaushik Sarkar
Consumer No.: CX15841690
Distributor : Seba Fuel [40458], Kolkata - 700048
Refill Booked on 7th September 2016 vide reference No. 423145
Received SMS that cash memo No.: [protected] has been generated on 10th September 2016.
Received SMS on 11th September 2016 that your cylinder has been delivered.
However till 15th instant, cylinder has not been delivered.
Failed to understand why cylinder has not been delivered though cylinder has been delivered as per system.
Kindly look into the matter

Our customer id is 1715, name Puttanna. Refill booking done on[protected] but not received the refilled cylinder. Contacted the distributor 3-4 times but not getting proper response. They just keep transferring the call to one employee to another. They claim they do not have any information as to when the load is coming. When requested for higher authority contact number they say they can not give. It is an emergency need the refilled cylinder at the earliest kindly help.

Hi Team, My consumer no is 0095 and i have been delivered a defective cylinder by the local gas agency (JB Gas Agency) without performing the due diligence and checking it prior to delivering to the customers. This has happened the second time and the leakage was so massive that my whole house would have caught fire and this negligence could have caused a serious loss of life and this cannot be taken for granted. Please cancel the agecny with them if they are not serious about the hazardours nature of business they are doing and playing with customers life. This irresponsible attitude by the gas agency should be escalated and strict action needs to be taken so that in future such big eventuality and loss of life can be stopped.

I have also raised similar complaint few months back but seems no action or lesson has been learnt. Service Request No (SRN) is 2466412. Please take immediate action. I am forwarding a copy to Petroleum Ministry as well on such negligence. Regards,

I had lodged a complaint about gas leakage on 12 Sep 2016 by contacting TELE No 1906. Complaint No 158389 was closed after failing to contact me. I again complained to 1906 and re registered the complaint with Regn No 158786 at about 1500 hrs again. I kept on getting queries from [protected] at regular intervals of 2 hrs whether the problem has been resolved. Sorry to state that the Distributor or his mechanic didnot contact me or resolve this issue even by evening of 13 Sept.
In my case I had enough space to segregate the cylinder and keep it away? What would happen if it had happened in a flat or any other enclosed space.?
There must be some accountability when we are dealing with explosives like LPG.
The Distributor had told me that on account of holidays, hi only mechanic was on leave and he was not available till 16 Sep.
Hope you will streamline the proceedure so that accidents donot happen.
Col Frncis Mathai
Consumer No 9681228; Tele No [protected]
Distributor Vazhakkala Agencies, Pathanamthitta Dist, KERALA

My consumer no.[protected]. I have booked for a refill on 30.08.2016 and it has been more than 15 days no cylinder has been delivered. Whenever called the agency the same answer being given as it will be delivered tomorrow but that tomorrow hasn't come yet. The agency namely Madhu Agency at No.350 Shreesh Nilayam 7th Cross Laxmi Road Shanthinagar Bangalore 27 has been very reluctant.

I hereby request that necessary actions be taken against such acts and relief be given to the consumersame.

Dear,

I am Rohit from Noida, I used to refill my car from the fuel filling station, Mayur vihar, phase-I, delhi

The problem i faced is of mixing in the Diesel which they are selling and due to which i faced the loss of 1.5 lakh rs, damage of Injectors and Filter Pump just because of adulterated fuel.

Why I am so sure about this because I have all the proofs of Adulterated fuel they filled in my car as per the reports of the Renault Car Service providers.
I also have all the proofs of payment I made to Gas Filling Station, mayur vihar, phase-I, delhi.

I also have the written complaint(FIR) which I lodged against the petrol pump owner but they are asking to approach you people for this matter.

I request you people to take strict action against this and help me out in compensate with loss i am bearing.

Hope for quick action and quick result.

Thanks & Regards

Rohit Chauhan
G-266, sector-63, noida

[protected]