Indian Oil Corporation [IOC] Complaints & Reviews

1.i booked cylinder on 08.09.2016.They gave us time of 3 to 5 days. Now 8 days have passed.Till now we have not received cylinder and we are not getting proper response from them.Please take earliest action.
2.when i applied for the connection, they told to give Rs 6000 for connection. But by giving extra things as solar light, apron etc without my willingness and they charged total 7800 Rs.Please take action for their behaviour.

I've booked my cylinder by IVR last month.still today i've not get my cylinder. When i called to my distributor, he tells that you booking is cancelled and the IVR system reports that your cylinder is already distributed. So threre is some corruption going on for cylinder distribution. Distributor is also not asnwer properly. This is not for first time we face the problem.

Cylinder booked on 22.8.16, through automatic gas booking option, ref number 482043, through TUCS, Tambarm, Chennai. Cash memo raised by the distributor on 23.8.16 No. [protected]. Where as I got message on 06 Sep 16, door closed, delivery may be re attempted. Many times I contacted the distributor through telephone for the delivery. No proper reply received by them. It is going to complete a month. The person who is coming for delivery of the cylinder is demanding money for the delivery, some times we also give them, but all the time it is not possible to satisfy them. Also the amount, which we gave is in sufficient and they expect more from us. It is highly regretable. Kindly take necessary action to resolve this issue and the cycliner be delivered immediately.

Name : Kaushik Sarkar
Consumer No.: CX15841690
Distributor : Seba Fuel [40458], Kolkata - 700048
Refill Booked on 7th September 2016 vide reference No. 423145
Received SMS that cash memo No.: [protected] has been generated on 10th September 2016.
Received SMS on 11th September 2016 that your cylinder has been delivered.
However till 15th instant, cylinder has not been delivered.
Failed to understand why cylinder has not been delivered though cylinder has been delivered as per system.
Kindly look into the matter

Our customer id is 1715, name Puttanna. Refill booking done on[protected] but not received the refilled cylinder. Contacted the distributor 3-4 times but not getting proper response. They just keep transferring the call to one employee to another. They claim they do not have any information as to when the load is coming. When requested for higher authority contact number they say they can not give. It is an emergency need the refilled cylinder at the earliest kindly help.

Hi Team, My consumer no is 0095 and i have been delivered a defective cylinder by the local gas agency (JB Gas Agency) without performing the due diligence and checking it prior to delivering to the customers. This has happened the second time and the leakage was so massive that my whole house would have caught fire and this negligence could have caused a serious loss of life and this cannot be taken for granted. Please cancel the agecny with them if they are not serious about the hazardours nature of business they are doing and playing with customers life. This irresponsible attitude by the gas agency should be escalated and strict action needs to be taken so that in future such big eventuality and loss of life can be stopped.

I have also raised similar complaint few months back but seems no action or lesson has been learnt. Service Request No (SRN) is 2466412. Please take immediate action. I am forwarding a copy to Petroleum Ministry as well on such negligence. Regards,

I had lodged a complaint about gas leakage on 12 Sep 2016 by contacting TELE No 1906. Complaint No 158389 was closed after failing to contact me. I again complained to 1906 and re registered the complaint with Regn No 158786 at about 1500 hrs again. I kept on getting queries from [protected] at regular intervals of 2 hrs whether the problem has been resolved. Sorry to state that the Distributor or his mechanic didnot contact me or resolve this issue even by evening of 13 Sept.
In my case I had enough space to segregate the cylinder and keep it away? What would happen if it had happened in a flat or any other enclosed space.?
There must be some accountability when we are dealing with explosives like LPG.
The Distributor had told me that on account of holidays, hi only mechanic was on leave and he was not available till 16 Sep.
Hope you will streamline the proceedure so that accidents donot happen.
Col Frncis Mathai
Consumer No 9681228; Tele No [protected]
Distributor Vazhakkala Agencies, Pathanamthitta Dist, KERALA

My consumer no.[protected]. I have booked for a refill on 30.08.2016 and it has been more than 15 days no cylinder has been delivered. Whenever called the agency the same answer being given as it will be delivered tomorrow but that tomorrow hasn't come yet. The agency namely Madhu Agency at No.350 Shreesh Nilayam 7th Cross Laxmi Road Shanthinagar Bangalore 27 has been very reluctant.

I hereby request that necessary actions be taken against such acts and relief be given to the consumersame.

Dear,

I am Rohit from Noida, I used to refill my car from the fuel filling station, Mayur vihar, phase-I, delhi

The problem i faced is of mixing in the Diesel which they are selling and due to which i faced the loss of 1.5 lakh rs, damage of Injectors and Filter Pump just because of adulterated fuel.

Why I am so sure about this because I have all the proofs of Adulterated fuel they filled in my car as per the reports of the Renault Car Service providers.
I also have all the proofs of payment I made to Gas Filling Station, mayur vihar, phase-I, delhi.

I also have the written complaint(FIR) which I lodged against the petrol pump owner but they are asking to approach you people for this matter.

I request you people to take strict action against this and help me out in compensate with loss i am bearing.

Hope for quick action and quick result.

Thanks & Regards

Rohit Chauhan
G-266, sector-63, noida

[protected]

Firm Name – Sohan Lal Surinder Parkash
Mandi Fenton Ganj
Jalandhar
Punjab

Hi there,

I am writing on behalf of my mother (Suraksha Mehindru) who is one of the partner in the firm.
Currently she is overseas with me and quite upset as she doesn’t have any say in the business and no body tell her anything.
Could we please stop the supply of kerosene to the firm until we resolve the issues with the other partner. She is widow and working partners are controlling the operations of the business without giving her anything.
Please Advise.

Regards,

Vikas Mahendru
Manager- Manurewa Post
181-183 Great South Road
Manurewa,
Auckland
M +[protected]| F +[protected]
E: vikas.[protected]@kiwibank.co.nz
www.nzpost.co.nz | www.kiwibank.co.nz

I have gas connection with Sphurthy Gas Agency in Alwal, Hyderabad, I booked refill gas cylinder on 5th Sept. 2016, i have received sms on 8th Sept. for cash memo generated for my booking and 10th Sept. 2016 I received sms like my cylinder is delivered with cash memo no. as mentioned 8th Sept. but i did not received Cylinder so far till (13 Sept.). I think Sphurthy Gas Agency sealing our cylinders black market. This is not 1st time, happened for us 4-5 time. Very bad service, if we call them they not responding anything saying that it will come. I felt very bad their services and Indian Oil Corporation may take necessary action and cancel their agency if they are doing as above.
Thanks for consideration.

Myself Palash Bera I transferred my gas connection (con Id CX[protected] from Devdeep duttapukur (code 199023) north 24 pgs WB to Siliguri Darjeeling random seed. But in Agniraj indane gas agency system shows that my id is not valid. In the other hand devdeep said they had transferred the connection (TV No. [protected])and have no issue pending and i am in the middle and dont having any connection last 15 days. Please do the needfull.

Sir
I, chitta ranjan samal has booked a cylinder online on 4/9/16 evening. On 9/9/16, i got a message from your company that cylinder agàinst cash memo no. [protected] has been delivered. However, the cylinder has not been delivered in my house, probably somewhere else. Please enquire from your delivery man where he has delivered.
I urgently require the cylinder.

Yours faithfully

Chitta ranjan samal
Mobile- [protected]
[protected]
Email id [protected]@rediffmail.com

Today, ie 11.9.2016, i visited to goriya filling station for filling Rs 200 petrol, only one pump was working xtra, when i asked the salesman there is no simple petrol he said डलवाना हैं तो डलव म्हारे पास तो xtra ही मिलएगा कअंपनी को ईसी में ज्यादा profit होता हे जब मैं अपनी complained दर्ज़ करने manager के कमरे में गयआ तो वहा कोई भी नही था ईस पेट्रोल प्मम्पप न तो urinal की व्यवस्था है न ही drinking water ki, पेट्रोल डालने वाले सारेआम smoking करते हे जब ईनसे कोई मना करता हे तो यह मारा पीटी करने लगते हैं ककुल मि ला कऱ ईस पट्रोल पअम्प पर गुंडा गरदी का वातावरण रहता है manager साहब कभी मिइलता नही ईसी लइये आपको बताना पड़ रहा है ईन्होंने आज मेरे स्कू टऱ में पेट्रोल नही डाला ययह कहकर जा कऱ दे माहरी complained देख लऐगे हमारा कओन के पआड़ लएगा

Booking no.325079 DT.31.07.16. Cashmemo [protected] dt 05.08.16. sms received, booking no. 325079 stands cancelled, reason : Door closed. on 08.08.16. Actual delivery received on 09.08.16. against same Cashmemo no. but new sms received that your cylinder delivered with cashmemo no.[protected] on 10.08.2016. But till now, the subsidy has not been credited
to my bank a/c. My bank a/c is linked with Aadhaar no. Kindly take necessary action.

Dear sir, i am a consumer of bsfc (muzaffarpur, bihar).there is no home delivery facility at rural areas. we have to take gas from godown .at godown staff collect extra charge as printed on booking slip. they just shows monopoly and misbehave to the consumers.sir as I am not providing consumer no. because all working staffs including managers are involved in collecting black money. so its humble request to respected sir take necessary action against this agency so that we could be able to save our money and time.

I am a consumer of Dibrugarh Gas Supply, Dibrugarh. I used to book my home delivery booking by telephone on no [protected]. But this month when my gas is adjusted on 5.9.16 and i make call to the above number varrious time but every time it shows it bussy. I also call to the dealer ph no.[protected] but it also no response. I am in very much difficulty, how to book my gas and get it. Please help me in this regard.

I Vivek Jain resident of Bhanpur, Bhopal having Gas connection with Customer Id 2752. Since last 3 years I am not getting my booking cylinder at my door step, each and every time I had to go to the Delivery centre and get my cylinder. I wanted my cylinder to be delivered at my residence address. Action to be taken against the Agency at the earliest.

Sir, Your services is very poor than Bharat gas they delivered within 2 days & you got for these work 15 - 20 days .
I am not happy about your service your customer base not more than Bharat so why you getting more time in this fast market your going slow down like 17 th century.
If this is not solve i am move to bharat gas & not only me but in this scenario no one can deal with you.
Hope you will fast action on this.

Dear, sir i respectly inform to you my cunsumer no cx2001936 in indane gas nauli vitrak kannauj, up. My mistake my conne. Is opt subsidy. So i want reactive subsidy but i'm fifth time complaint to disrtibuter and nodel officer but not solution and also contact to the indian oil corporation customer care and not satisfy in four time and give me nodel officer no and nodel officer say solution give to in four days but not and same say also distributer.
So kindly action on this problems
Thanks