| Address: Bangalore, Karnataka, 560048 |
| Website: indane.co.in/Index.php |
My consumer number: CX18351840
Distributor: Sri Vishnu Indane Gas Agency, FYI Road, Kadugodi.
I have made a booking of cylinder on 3 December 2015. I had no information on delivery date / status until 18 December 2015, when finally they sent an sums that my booking stands cancelled and to know the reason contact the distributor. My calls to distributor office were not picked up, so there is no way to know the reason. If I call toll free number [protected], they register a complaint and ask me to wait 6 working days only to know the reason. They are asking me to blindly make a refill booking meanwhile without knowing why my booking was cancelled previously, so, what's the guarantee they will not cancel it now.
Customer care person bluntly responded that this is the rule, you have to wait six working days to know the reason (which they already know, I mean why would the booking be cancelled for no reason provided?), beyond this I cannot help you.
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.