Indian Oil Corporation [IOC] Complaints & Reviews

Sir, Myself Pinaka Mishra, At/Khairapara, Gandarpur, Via/barang, Dist/Khurda, Pin/754005 vide Consumer No -V0798 through the Veer Sachi Indane Gas, C S pur, Bhubaneswar'. I was received the Refill Cylinder from The Agency directly .but from 2 months onwards i am facing lot of problems for receiving of refilled cylinder directly.the agency is not delivering the cylinder to our address.but i am sending somebody to receive the cylinder from the Nandankanan Bus stand Between the Timing From 9.00 A.M to 11.00A.M as per the dicussion with the Owner(lady) of Veer Sachi Indane Gas.But The Messanger Reached the Busstand At. 9.30 A.M but No body Was There.he returned back to home.so please tell me how the problem will be solved.

Dear Sir/ Madam, FYI please today morning around 8 AM I went to HIGH FILLING STATION (TIN – [protected]), IOCL registered dealer, Saharnpur Road, Next to Sai Dham Guest House, Dehradun - 248001 to fill the diesel on my way to Gurgaon and requested petrol pump attendant to fill the diesel. I asked to pay through my credit card but got response that CC vending machine is not working due to network problem. This guy filled up diesel for Rs. 1000/- and same is reflected in Diesel machine screen. Then I paid Rs. 1000/- cash since CC machine was not working and got the receipt number 33761 dated 30/11/15. Just after 5 km drive after entering to Dehradun Valley forest I have observed that this guy has not filled even the 1 drop of diesel since the diesel mark was going below the original mark prior to filling the diesel. When I have tried to call him this filling station phone was not working. Ultimately I got the contact number through my sources and called him on other number. After my discussion owner of said petrol pump is not accepting their mistake, Then I called to one of my local friend and got the information that this is the common complaint with said dealer and their modus of operation is to show the reading in diesel vending machine and since customer is most the time busy and overlook to see the car diesel meter. Once customer enter in the Dehradun valley and then it is very rare to turn back the vehicle especially after entering in the valley region. My personal request is to cancel said dealer dealership asap to avoid inconvenience and cheating to the customer. Thanks in advance for appropriate action. Manoj Kumar Gaur [protected]

I am a customer of Indian Gas. My distributer is Kedar Gas agencies, Kolar. My customer no. 19371. My refill booking ref no. 492291. The distributer did not deliver my refill stating that my area, where I reside has been transferred to some other agency and hence they did not deliver the refill. If it so why my account has not been transferred to this new agency. if not why the delivery has not been taken place? Please ensure delivery of my refill. Kiran Kumar K

IOC has advised that the distributors has been advised to issue transfer voucher to me. On contacting to the distributor viz. Pandit Gas Service, Jaipur, they advised that the data in the computer is not updated so that the transfer voucher cannot be printed. You please advise distributor to issue immediately transfer voucher under advise to me.

Dear Sir/Mam, my union bank of india old account was linked to my Aadhar no.[protected]. But due to some personal reasons I had to close my union bank of india account and then I submit my aadhar card in Bank of india account number [protected]. and also they linked my Aadhar to bank fo india and same bank details I had given to my LPG distributor to update in their records . Now it has been 6 months and while I am checking my Aadhar linking status it is still showing me Bank Linking status is 'Inactive'. Please link my Aadhar to my newly account. LPG Consumer No: 74483 Adhaar No:[protected] l Bank of india A/c: [protected]' Let me know if you need further information from from my side. Regards, Prince contact number [protected]

I Rajeshwari suffering from extra delivery charges collecting to deliver gas cylinder's at door by delivery boys of this agency

Delivery person guru delivered cylinder of RV NO [protected]

Amount paid Ra's-600/-
Actual rate Ra's- 531/-

The delivery person delivered cylinder at my door and collected the sum of R's 600/- per cylinder and not returned rest amount, answering that they are charging the delivery charges to every body, if required may complaint to any authority for this.

MY CUST ID 88868

Hello,

I am regular customer of to fill fuel in my car from indian oil petrol pump as my father was retired as Deputy Manager from IOCL (Salaya Mathura Pipeline). I am getting fuel filled in my car from indian oil petrol pump on netaji subhash chand marg, Gurgaon. Yesterday (26 November 2015), I asked to fill petrol of Rs 2000 and the boy filled petrol of Rs 300 only and then other man came and scolded him for not listening correctly. He then started meter from 300 itself and stopped at 1700 and when I asked why he stopped at 1700 he said he already filled for 300. when I checked my fuel meter it was not up to the level where it should be. I talked to manager but nobody agreed.

I am very disappointed with this incident and decided not get fuel filled from any of the indian oil petrol pump.

Dear Sir,
I am Tanmoy Goswami, consumer of Indane Gas - Indian Oil Corporation Limited, Consumer No. CX24558668, from Tawang Gas Agency.
I inform you sir, I am still Now not received Advance and Subsidy Amount from 10/06/2015, many more time I call Customer Care, but not told me reason or problem in my Account.

So, I request you sir please help me in get my Advance and Subsidy Amount and solve the matter.

Thanks & Regards
Tanmoy Goswami
Consumer No. CX24558668
M: [protected] / [protected]
email: tanmoy.[protected]@rediffmail.com

Sir i am S S Rathore from vadodara (Guj) and my consumer number is 145488 I had booked my gas in the morning of 30.10.15 and on 04.11.15 i received sms that your booking has been cancelled and contact your supplier. when i contacted in person ( because you will never get a response on phone I Bet ) the lady said it is cancelled by Chennai office online we can't help you have to book again, gas booked on last date of month is cancelled automatically ( Sir i am not alone but they cancelled a number of bookings of 30/31.10.15 .Please note Dipawali was approaching and I feel something fishy had occurred due to demand from hoteliers etc. I again re- booked there itself and on 05/11/15 i received sms that cash memo had been generated and will be delivered in a day or to but till date it has not been delivered . I had approached personally thrice and the same reply"in a day or two' like that . I lodged complaint on toll free no [protected] on 21.11.15 no action then again on 23.11.15 with reference 2427446 but it is also in vain. It is requested that case may be handed over to Vigilance organisation and i will be a witness if needed, a lot of skeletons will be unearthed from this distributer. I am dead sure. please make a survey about its performance and 90% are dissatisfied customers like me . Please advice how to switch over to new distributor now ? You are asking to let go the subsidiy but what about the services you are providing ?

Dear Concerned,


This is the 3rd Time I have complained to IOC concerned authorities regarding Misappropriation of my Consumer No.20117. On 09.11.15 I have booked gas cylinder which till date not received by me. But the same has shown in their website as delivered to the Customer. Earlier also the same incident happened 2 times and after kind intervention by higher authorities I have got the cylinder.

Details of Indian Gas Agency:
KSB ENTERPRISES
HAUZ KHAS
NEW DELHI
Ph:[protected]

Please do the needful.


.No.

Order Date

Order No./Reference No.

No. of Cylinder

Status

Cash Memo No.

Cash Memo Date

Delivery Date

Eligible Subsidy Amt.

Remarks

[protected] [protected] 1 Delivered [protected][protected] 127.00 Subsidy transfered on[protected]


Anoop.A
[protected]

I booked for home delivery of the Indane Gas cylinder on Oct. 07. 2015 with distributor M/s R K S GAS AGENCY, Agartala. My Consumer Number: 12860 My request reference number is 900076 (against lodging complaint) Mob No – [protected]. Till date I have not been supplied the cylinder causing me a great loss. I complaind with Indane.co.in about the negligence of the distributor. But theyhave simply forwarded the said complaint to the distributor- which is yet to be addressed. I further requested them to take appropriate steps to redress my grievance but it was also not heard by the authority …. …. Rumali Roy Email ID - [protected]@gmail.com Mobile - [protected]

Hello
I am a regular filler in the IOCL pump located in B Narayanpura on Whitefield road.
I usually do a Full tank and my tank capacity is 50 liters.
Yesterday when i visited the pump i had around 5 liter diesel in my car. when i did a full tank the meter stopen at 52 liter. i questioned the owner and the pump attendant they were not able to explain.

I would suggest an inquiry is set up an this issue taken seriously as consumer are cheated.

Dear concern person we was booked a gas cylinder on my consumer no -cx9028233 dt -04\11\2015 order no -[protected], cas memo no -[protected] when we are reciving gas cylinder, on that time clyinder is liking but on that time delivery boys who was came is said it, s normal don, t warry . now yesterday my wife hand is burn when start gas, & now cylinder is liking very fast.

Hello, I have applied for new gas connection through online portal, I have made payment for same too. But due to coverage issue as informed by distributor, i have been asked to cancel my request. I've provide the bank account details for refund but till now i did not received any amount back. Please look into this issue. Reference No. N151022117439149928795 Thank you.

Cust no. Cx 121487 name of the customer padmavathi . Dealer yashoda insane services Padmarao Nagar secunderabad give telephonic complaint on [protected]. Regarding the complaint. But also problem not solved. Complaint pending since 5 days with the dealer. Kindly resolve the matter

IAM SHAHNAZ BEGUM. Consumer NUM:CX5672891 WITH YourJAYA GAS AGENCY KASHIBUGGA WARANGAL.every time I am facing lot of problems with your dealer while booking the gas.even after repeated phone calls to the office as well as to the mobile numbers provided by themtthere is no response from them even after booking with lot of difficulty I am getting the gas delivered after 25 DAYS where as other companies are giving delivery within 24hrs. This problem is faced by several customers if this is not rectified. We wish to change to other company who are giving better service. Hope you will take necessary action to give your customers a better and speedy service.

Delivery Boy trying to sell gas cylinder without a slip . I refused to take it asking for a proper slip which he din't give. I did not take the cylinder. PLEASE RESOLVE THIS ISSUE . I am not going to pay for something that goes in for black trading . We want transparency . This is in the Botanical Garden, Howrah, West Bengal region . If the urban areas are so corrupted what will happen in the rural areas? They deliver late and they go illegal trading with people. If this doesn't stop I am reporting the police

I have book a gas sylender on 13/11/2015 booking no-230193 consumer no-D-1433 AND SYLENDER HAS BEEN DELIVERED on 18/11/2015 aginst cash memo no [protected] but LPG subsidy not credited /refunded my Bank A/C TILL DATE
It is requested piease refund the myLPG subsidy
Thanks

(BRIJ LAL VERMA)
House no-645B/460 plot no-67 vashisthpuram 60 fita road Jankipuram Extn
Lucknow-226031 (UP)
Mobile no -[protected]
Email-brij.[protected]@gmail.com

I booked for LPG on 2.10.2015 but have not received the Gas cylinder yet. Kindly do the needful at the earliest. Name of the customer: Gangashen TP My Connection No. 9876. Agency Name: A & A Indane Services, Kuzhippily Panchayath Building, Vypin, Cochin, Kerala.

I have registered online for new LPG connection for my mother Jyoti Mala at Purnea Bihar in Indane Gas and received email confirmation on 6-November-2015 upon completion of KYC filing and payment the registration details are following: Registration no: N[protected] Name of Distributor :- RAJESH INDANE SERVICE Mandatory Security Deposit Charges Item Name Price 14.2 KG Cylinder 1 1450.00 Pressure Regulator 150.00 Total 1600.00 Other Charges Item Name Price DGCC book 50.00 Installation/Demonstration charges for New Connections 50.00 Hotplate Inspection charges at the time of release of new connection 250.00 Suraksha Hose (1.5 Mtr) 170.00 Total 520.00 Total Charges payable :Rs. 2120.00 Kindly note:- Stamp duty charges & the product price of the refill will be charged extra at the time of delivery of the equipments. Please do not reply to this email. In case you need to report a problem/give a suggestion, please proceed through http://indane.co.in/feedback.php. The distributor is not providing connection even after attending them several times. I tried to complain on phone [protected] given at website and also tried online complaing vide the link given in email but the complaing page no opening. the screen short of the page is attached herewith.