Indian Oil Corporation [IOC] Complaints & Reviews

On 10 Oct., I had registered for a refill of lpg cylinder under ref: 631835. Till date there has been no supply. On contacting my Distributor Poppat Jamal, Chennai, 2 days back, I was told that they have since surrendered their dealership and a new Distributor has been appointed [ph:[protected]]. P J also kindly gave me my new consumer nbr CX 29388031. Strangely enough, there has been no communication about this change either from parent company or the new distributor. When I tried to contact the new supplier on the phone, first there was no response and when finally the call was answered, the response was most unbusinesslike. Without wanting to pay any attention to my problem, I was curtly told to re-register and call disconnected. Yesterday I tried to
Register my requirement again ( I had no choice) and after completing the drill, waited till the evening for confirmation message to come, which normally has been the practice. Nothing came till this morning. On checking with the new Distributor, I was informed no such booking had been registered. Hence fresh request has been made again. Therefore, my question to Indane is

- why customers are kept in the dark about any changes in the distribution system

- what happened to my earlier request made on 10.10.2015

- would I be getting the refill in a day or two, in view of the inordinate delay on the part of supplier

- we realise, change is the only constant factor but it should for good!!! Not the other way around??

Thanks for your attention.

Best regards.

R.L.Narula

My consumer no is cx12996967 . I booked gas on 16 October .ref no is 227967 I'm roaming around dealer till now.always they are saying that cylinder will be delivered soon but it is not happening. Please I request you to look in to this matter and See my cylinder be believed in time.

Consumer Nr. 11351, Agency Kairali Indane (148260). Gas refill booked on 11/10/15, Cash Memo created 22/10, Non-delivery complaint registered on toll-free nr [protected] on 28/10 (Complaint Nr. 2396836). Delivery missing till date (02/11). Agency habitually assigns reason "Consumer absent...". In my case three members regularly present on all days.

Sir I am Tapan Sarksr i register my consumer no.CX6731410. in give up subsidy option by mistake.But I wants to take the facility of subsidy in my Indane gas connection.accept my humble request and send my subsidy in my Savings Bank account.No.[protected].Please Reply as soon as posible. Contact No [protected]. Distributor name: AFRINE INDANE.

My consumer no.Cx17463267 i was booked a refill on 26.9.2015 and booking no. 378564 related cash memo no.[protected] dtd. 12.10.2015 but cylinder not deliver, on 17.10.2015 received a message ''your refill booking ref. No. 378564 stands cancelled. Kindly book again''. I am not understand why make cancelled than i called to m/s p.L gas service (Gas distributors) on but they told two or three times our man come to your home but you are not available but in fact no any man come to my home. So please take strong step on this matter.

I am a account holder of indane with Consumer No :BGS08196 and name Mr. K.K Srivastava. This is to inform you that i am facing some serious problem by your employees in term of response. They are not delivering the cylinder on my address and always asking for coming to the office to tell the address and then they will deliver.They just keep on calling me the next day inspite of knowing that i am 72 years of age. So kindly look into this and provide me a proper solution as soon as possible. Distributor Code: 156020 Distributor Name: BABA GAS SERVICE

My Consumer No.CX120861, I Was Booked a Refill On 21.10.2015 and Booking No. 801116 Related Cash Memo No.[protected] Dtd. 28.10.2015 But Cylinder Not Deliver, On 02.11.2015 Received a Message ''YOUR REFILL BOOKING REF. No. 801116 STANDS CANCELLED. KINDLY BOOK AGAIN''. I am Not Understand Why Make Cancelled Than I Called to M/s Gopi Agency (Gas Distributors) On Telephone No.[protected] But They Told Two Or Three Times Our Man Come to Your Home But You are Not Available But In Fact No Any Man Come To My Home. This is Very - Very Faq Answer. So Please Take Strong Step On This Matter.

THANKING YOU
R.P.SHARMA
BANGALORE

I Krishna Kumar Mishra, I have Lpg gas connection consumer No. 11242, Agency Name- Cuttack Gas, Distt- Cuttack (Odiaha), I was booked lpg gas refill on 17/10/2014 booking no.44275, and gas delivered message received on the my mobile with cash memo no.[protected] on 22/10/2015 but gas not delivered till 29/10/2015 by the above said agency. Further the above agency no.[protected], and customer care No.[protected] is not functioning till date, so that i have again booked the refill lpg gas on 29/10/2015. On dated 30/10/2015 lpg refill gas was delivered by the above agency with ref. cash memo no.[protected] on 22/10/2015. therefore it is requested to you cancelled the booking no.445105 on 29/10/15 please.

My INDANE Gas Distributor is A.P.S.C.S.CORP LTD SECUNDERABAD and my consumer number is : 26544. I have booked refill request on 1 oct 2015 through IVRS with BOOKING NO. 375530. Cash Memo number [protected] But the booking gas has not been deliverd on 16th oct 2015 but meassege came as delieverd.Delivery Boy dint come till now i.e.on 1 nov 2015, how can it be delieverd and for whom they deliverd. Neither anyone picks up phone in Distributor's Ofiice nor INDANE Complain toll free number works.I am not sure, how does the landline serves in distributor office.I have only single connection which has been finished 32 days back Its getting difficult. Please resolve ASAP. and my aadhar number[protected] is wrongly entered, my consumer num 26544, i had submitted the hard copy of aadhar and andhra bank in apscsc dealer long back so please add my aadhar number and andhra bank account number [protected] to my account i am not receiving my cylinder due to this issue. so i booked again on 23 oct 2015 ref number 385519.so please let me know the last cyclinder status where it has been delivered..my cell num [protected]..please reply asap. My indane compliant srn number : 2389140

Cash memo No [protected] against booking No 807871 dated 24th Oct 2015 cash memo No [protected] against booking No 807871 dated 27th Oct 2015 cash memo No [protected] against booking No 807871 dated 30th Oct 2015 Ask to book on 22th Oct 2015, above sms got against same booking but not yet delivered.this thing happening first time with me. last delivery was having 4.5Kg less weight asked to deliver cylinder with right weight, which they did after an hour same day. Please do some thing to control this. what should I do, Sukhdev Vihar Depo have only one mobile number to book, not for call receive.

My Indane Gas Consumer No. is P22354, in the name Sivarama Panicker and Gas distributor is Mathews Gas Service, Thiruvalla, Kerala, Phone No.[protected] or[protected]. I had booked a cylinder under reference No. 277214, and received cash memo notification No. [protected] on 8th October but as of this date, 30th October, I have not received my cylinder. Repeated phone calls to the distributor have not resolved the issue and to my frustration most of the time the distributor does not answer the calls, and on the rare occasions they answer they have no patience to give a proper reply. I am like many Indane customers that I know are really frustrated at this distributor's services. Would appreciate if you could resolve this matter as soon as possble.

Thank you,
Sivarama Panicker.

Recently in the last 6 months- two types of GAs leak problems, whenever we received fresh Gas Cylinders from Indane. 1. Gas leak- not noticeable on check on receipt of gas cylinder. 2. No washer(gasket) where the regulator fits in.
The leakage is due to the fact that whenever the cylinder is delivered, the gasket inside would have worn out. The distributors claim that the cylinders have to be checked on delivery by the supplier- IT IS THE RESPONSIBILITY OF CONSUMER! that's what the IOC claims,
- How can you know instantly the kind of leakages of the type observed above?
- what about only old people in the house as customers? how will they be able to handle such things?
- MORE THAN THE CYLINDER NOT LASTING FOR MORE- WHAT HAPPENS IF THERE IS ANY EVENT OF AN ACCIDENT???
WHY CANT IOC MAKE IT A HABIT AND INTRODUCE A PROCESS OF CHANGING THE WASHER/GASKET EVERY TIME THE CYLINDER IS FILLED = IF THEY ANOTHER Rs 2/- IS ANYONE GOING TO QUESTION.
TYPICAL LETHARGY IN SOLVING ISSUES BY THE ROOT CAUSE THAN BLAMING THE CUSTOMER.(whenever we ask the distributor, he does not take any responsibility- simply they say complaint to the 'Gas leak; phone no??
ALSO THIS SYSTEM IS CENTRALISED FOR A REGION- DO THE SUPPLIERS EXPECT NOTHING CAN HAPPEN before the problem is fixed?!- What about people who go out for 2-3 days immediately after such(leaky) cylinders are installed and forget in a hurry to switch off gas!!
-Missing Gasket when the cylinder is delivered to us is INEXCUSABLE.
Both problems can be solved if IOC is serious about the suggestion, or they can have some other "POKA YOKE" process for this if they wish to
Dr..Sripathy

Distributor name- TARA ENTERPRISES, Deoghar, Jharkhand. Consum. no. - CX 13516590, AADHAR NO.[protected], Mob.no.[protected].

1] refilling booking date 08.09.2015 Time-05.45pm, Registration no..-324715.
Cash memo generated:Dated-0809.15 at 7.23 pm, Cash memo no.[protected].,
Gas lifted on 18.09.15., Subsidy yet not paid.
Message-Date-01.10.2015, Time-09.06pm- Your booking stand canceled
against reg. no.32475. Distributor knows.

2] Message : Date- 24.10.2015 Time-5.41pm, Booking registration no. [protected].
Message: 25.10.2015, Time- 10.06am- Cyl. delevered against Cash memo no. [protected].

Whereas, I have not booking any gas. what is this ? Pl. solve.


SYED KAMRUJAMAL,

Refer my complaint with indane 2376864. My consumer no CX26152576. I have submit my bank detail on 10 oct 15 but still bank seeding pending with distributor neither getting approver nor cancelled. Hardcopy also sibmit to distributor. I could not avil subsidy. Please resolve the matter

Ref : consumer no. 9561 LPGIO

sir,

I am about 76 years old lady residing at aforesaid address with great restraint. It is bring to your kind notice that your delivery man is supplying the leaking cylinder for the past so many times. On my request to supply cylinder which does not leak, he ignored my request.

As a result of which I suffered huge mishappening due to the fire and my life could hardly be saved. When i replaced the cylinder today i.e. 24th october 2015 at 9.30 am and the fire took place at the same moment because of the leakage of gas. The aforesaid delivery man in hasty manner took the cylinder back taking the undue advantage of situation as i was very frightened at that time. He also charged me Rs.100/- for leak gas and disappeared with malafide intentions.

I request you to the kindly investigate the matter and compensate me according to the law for harassment and endangering my life.


(Darshan Rani kakkar)
Phone [protected]

Sir,
I got registered in www.indane.co.in -- When I tried for refill booking, it is showing –
" Your distributor has been deactivated from indane.co.in ! Please contact your distributor. ".
I have lost booked for refill on[protected]. The gap is below six month.
WHY MY REGISTRATION IS DE-ACTIVATED?, Also see all the attached files and let me know my fault.
Please mail the reasons for deactivation. Awaiting your reply soon.
Thanks.
BHUMI REDDY
C.NO: CX[protected]Anantapur)
M:[protected]

Lalmani indane, raipur, didn't delivered my refill cylinder yet, my consumer no. is- CX3744802, ref no.- 297074, refill order was placed on[protected], and cash memo-[protected], was generated on[protected], still delivery is not yet done.

Consumer name: JAGDISH CHAND BEHL
Cost I'd RP-6249
LPG I'd[protected]

Dear sir/ma'am,
Since till date I am not getting LPG subsidy on my account, The account is already linked with UID. From enquiring M/s Sharan Gas Agency Patiala, they told that your account is not linked with UID i.e fault at Bank level. I, being a Banker, linked thosands of customers account with UID and also linked my own account. I doubt that there is a problem in Agency/Co. level or otherwise. I request yourgoodself to look into the matter and ask the Agency to credit the subsidy to my account immediate for the last 8 months.

I am a user of Indian oil domestic LPG gas last somany years, but now a days, distributor has been surveying by their field boys in houses and they charges of Rs. 75/- for visit charge &170/- gas pipe unnecessary. And I comfirm to direct company by customer care no. and they told me that this is not a company order. Kindly take a necessary action.

I was using the website login since long. But unfortunately my distributor is deactivated and my connection was transferred to other distribution. When I try to login to book the cylinder it shows the message "Your distributor has been deactivated from indane.co.in ! Please contact your distributor." Hence could not login