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Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
10014
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1306
down
668


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
10014
Pending
0
Resolved
840
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (1307)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indane — Dangerous illegal loading and unloading of Indane gas cylinder

 saha07
We the Residence people of Barado Avenue and Baishnabghata Kendua main road request to do proper investigation on dangerous...
Complaint category Society & Culture

 Sanjay Maitra
I am a senior citizen of Jadavpur area in Kolkata having Indane Gas connection vide consumer No. [protected](20542) under Mangal Deep distributor. I have received refilled cylinder on 03/02/14 against Cash Memo/Bill No. [protected]. But till today I have not got the subsidy amount in my Bank account. I have got my subsidy amount twice in my Bank account before this. I have registered a complaint through Indane's website and got Docket No. 1257075 and reply that the Distributor has been asked by them to resolve the matter. But this M/S Mangal Deep distributor neither resolved the case nor helping me in this regard. They (distributor) are not picking up telephones for the last three days. They (distributor's employees) even refused to talk with me as I went to their office after 4 o'clock, one computer operator guy and another employee ill behaved with me. I regret to say that many people have made complaint against them to Indane but Indane did nothing against them. Once again, I request to Indane Gas authority to redress my grievance by giving my subsidy amount to my Bank account as soon as possible and at least alert the distributor for such misbehaviour. Thanks, Leena Maitra Consumer No. 20542 Jadavpur, Kolkata 27/02/2014
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    Indane — Non receipt of subsidy amount

     vuyyuru chandra
    I am a customer of Indane Gas with connection No: 329433 and the Dealer is M/s. Brightening Gas Service, Malakpet, Hyderabad...
    Complaint comments  Comments  (3)Complaint category Gas Stations

     rajashreeh099
    My name is Rajashree and i am the customer of Indane gas (Gajanana Enterprises) since 1991. I am facing lot of problem with the gas delivery boy Mr. Srinivas Reddy who delivers the cylinder for koramangala 7th block. The problem is he has not given the receipt against the delivery of the gas cylinder. Actually yesterday i had called up to 24hrs IVRS no. to know the status of the booked refill cylinder but i was surprised to know that my cylinder was already on monday and i was getting the information about the receipt no. that has been delivered. Regarding the same when i asked the delivery boy he said don't worry i will deliver the cylinder he said but the actual reason was he had already delivered the cylinder to somebody else the one which was booked in my name. But the cylinder was delivered today without receipt today 26/2/14 and when i asked him for the receipt to sign he said he will bring it tommorow, this is not the first time it is happening but this is 3rd time and regarding this i went to agency and complained but no necessary has been taken till know. They say we will take care about the matter complained but it is of no use. I think it is better to change the delivery boy itself. I think there is adjustment between the delivery boy and the agency manager. To lodge the complaint i tried calling agency but they never pick up the phone to respond. One more thing which i would like to bring to ur kind notice is the delivery boy sells the refill cylinder illegally to the people around 5o 6 10 cylinders everyday. Kindly take the necessary action towards the complaint lodged. regards rajashree
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       Naveen K. Sharma
      Dear Sir/Madam My self Naveen Kumar Sharma is residing at H.No. 21 Vyomprastha Phase-I GMS Road Dehradun and having the Indan Gas connection from the Premier Gas Agency Add.-Vasant Market, Kawali Road, Dehradun, Uttarakhand - 248001 since last 1.5 years. My connection no. is 158209 with the name Naveen kumar sharma. I have only single cylinder. I had booked my gas on 14.01.14, but till date they have not deliver me refilled gas cylinder.I have called many time on the no. provided ([protected], [protected]), many time this no.is not picked by anyone after the numerous call. Once or more they have asked me, gas is short will deliver shortly . Now i would like to know that how much long man can wait. More than 40 days passed Gas is not delivered till now. Very disappointed. Requested you to look into the matter and try to resolved the issue ASAP With Regards Naveen K. Sharma [protected]
      Dear Sir;
      I have registered & book gas refilling through SMS vide R No.221661dated 26.12.2014 Gas agency code no.252582 Indane Singhai Gas Adhoc Gadarwara Distt Narsinghpur M.P. but the gas is not delivered till date..Kindly advice to him for delivery of gas.
      Thanks
      U.P.Sharma.
      Gas ID No.3 [protected]
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         R.K.NIRALA
        I am a customer of m/s the Indiane oil of dealer SHILPA GASE SERVICES, RAMA VIHAR DELHI-110086, PhONE NO[protected], 32225052, MOB-[protected], consumer no.692209.For the last few months i am getting the supply of gas in a very delayed manner.Recently i had booked refilling order date 04-FEB-2014 but till date i have not received gas cylinder.For the last 22 days staff of the distributor assures me everyday that the gas will be delivered by today itself on urgent basis whenever we contact over their telephone number[protected], 32225052 i am fed up with this harassing attitude of the distributors.The persons who have booked after my booking have already got the supply of gas therefore i request your good self to intervene the matter otherwise i will be compelled to refer the matter to consumer forum and take the decision to switch over to any other company available in the market for their services.which will also pain me a lot because i am a customer of your company indane . I am already complain customer care date 16/2/2014 but not support against customer care, again provide address branch office and branch no, but i am calling branch office,[protected], name Archna ji, but not responsible any query, again call, and massage to director of SHILPA GASE SERVICE mr, rajander, but not response any query, again call, shilp gase service but not response, I awaiting your early response.
        with regards,
        sincerely yours
        R.K.NIRALA
        MOB-[protected]
        Con no-692209
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          Indane Gas — Fraud in subsidy

           nikhilk86
          Hi, myself Nikhil Kabra, I have connection of Indane Gas and my connection number is 5558305. My distributor Indore Indane...
          Complaint category Other

           Vidhya Vidi
          customer no12854 name of customer mr.p.veerapandian lives in old no7/3, new no:18/18, gandhiroad, mittanamalli,
          avadi, chennai 55 .we recevied the gas cyclinder on dated 12/12/2012 as we replaced it now we found its leaking one so kept outside to avoid further problems and informed about it to the mjv indane gas agency in ambattur.but there is no response for past 3 days .immediate action to be taken against them to replace it as soon as possible, its not safe to have a leaky cyclinder here for a long period of time.
          Complaint comments  Add a commentComplaint category Gas Stations

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             shelly3696
            Sir,
            I have connection no kj13735 link with payal gas agency kashmiri gate delhi .I would like to inform you i have not recieved any subsidy in my any account till sofar, , i have already linked adhar card in my both account bank of india and indian oversease bank .
            I have complaint to my distributer payal gas agency who told me that i can do any help regarding this complaint. Bcouse it is the matter of center govt. And also told me that you will speak & complaint to indian gas agency.
            So i request to give my subsidy in my any one account..

            I shall be highly greatful to u

            Shailendra kumar kataria
            H no g-5 jagjeet nagar post office gali
            New usman pur, 3rd pusta delhi 110053
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               sks_kol
              I am a regular customer of IndaneGas Service in Kolkata. My Distributor's Name is "Amar Enterprises"located at 9, Sardar Sankar Road, Kolkata-700026.
              My Customer No. is [protected](14433).
              I have registered my gas connection for gas subsidy.I have submitted all required documents to my Indane Gas Distributor "Amar Enterprises" for linkage with my Adhaar Card.
              I had booked for refill of gas cylinder on 01.02.2014. The Order No. is [protected] dated 01.02.2014. I had paid Rs. 1169/- vide Cash Memo no. [protected] dated 05.02.2014 towards there fill of my cylinder. Please note that I have not received any subsidy amount.The subsidy amount has not been credited to my Bank Account yet. More than one month and half month have passed. I had visited my Gas distributor but they did not provide any help regarding the refund of my subsidy. Request you to do the needful and kindly credit my balance subsidy amount for LPG at the earliest.
              Regards
              Plz Meri sabsidy de do

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                 samirpal1977
                Dear Sir,
                I, Samir pal Indane LPG consumer ( No : 15086) booked gas cylinder to B.T.P.Employees Co-Opt.Stores Ltd of B.T.P.S Township, Tribeni, Hooghly on 03.02.2014 . The same was supplied on 9.2.2014 vide cash memo No : [protected] at cost of Rs. 1169/- and you have already transfer subisdy on 21.01.2014 Ref No : [protected] Rs. 435/- to my SB A/C No : [protected] but the balance amount of subisdy not transfered to said SB Account . [protected] still to day.Therefore I request to please deactive my Aadhaar ( Aadhar No :[protected] linking and it is not possible for me to purchase gas cylinder at High Price and please transfer the balance amount subsidy to my SB Account from your end. Your best co-operation is highly needed.
                Yours faithfully,
                SAMIR PAL
                JOYPUR, MOGRA, HOOGHLY.W.B.
                email.id - [protected]@gmail.com
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                  Indane — Service related issues

                   sushil1981
                  Dear Sir/Ma’am,
                  I am a customer of indane gas agency science 2004, under the distributor name M/s RAJLAXMI INDANE...
                  Complaint category Other

                   subhopriya
                  Dear Sir,
                  I booked gas cylinder to MULLICK BROTHERS of Dr. Prosad Das Mullick Road, Hooghly 712103, on 16/01/2014. The same was supplied on 18/02/2014 vide CASH MEMO No:- [protected]. Although Date of Receipt was shown as 15/02/2014 at the cost of Rs.1169.
                  But the subsidy amount has still not been transferred to my S.B Account No. [protected].
                  You are requested to look into the matter so that the subsidy amount is transferred immediately to my above S.B ACCOUNT.
                  Your cooperation is solicited.
                  Yours Faithfully,
                  SOMNATH GUPTA
                  Green Park Mukherjee Bagan
                  Bandel Station Road
                  PO: BANDEL
                  PIN: 712123
                  Dist. Hooghly
                  Dear Sir,
                  I booked gas cylinder to MULLICK BROTHERS of Dr. Prosad Das Mullick Road, Hooghly 712103, on 16/01/2014. The same was supplied on 18/02/2014 vide CASH MEMO No:- [protected]. Although Date of Receipt was shown as 15/02/2014 at the cost of Rs.1169.
                  But the subsidy amount has still not been transferred to my S.B Account No. [protected].It may be mentioned here that my AADHAR CARD No. is[protected].
                  You are requested to look into the matter so that the subsidy amount is transferred immediately to my above S.B ACCOUNT.
                  Your cooperation is solicited.
                  Yours Faithfully,
                  SOMNATH GUPTA
                  Green Park Mukherjee Bagan
                  Bandel Station Road
                  PO: BANDEL
                  PIN: 712123
                  Dist. Hooghly
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                     BKSingh542
                    My SBI Account No. [protected] Bapatla Branch is not being linked with my Aadhaar Card no.[protected] and IOCL is not showing link with my account. Thus, subsidy refund amount is not coming to my account. When checked with the SBI bank, they tell that it is already linked with said Adhaar on 04 Jan 14 and I have really received a SMS confirmation on my mobile [protected] on same date. But after almost 42 days, IOCL tells that my SBI account is not linked with Aadhaar and therefore they are not able to transfer the subsidy amount for the LPG cylinder drawn on 10 Jan 14 vide cash mem no. [protected]. There is some problem either with IOCL or with SBI bank. IOCL website page and SBI mobile message photo is attached. Kindly look into it to solve my problem.


                    Non refund of Subsidy amount of LPG
                    Non refund of Subsidy amount of LPG
                    Updated by BKSingh542 Feb 22, 2014
                    My SBI Account No. xxxxx600158 Bapatla Branch is not being linked with my Aadhaar Card no.xxxxxx93179 and IOCL is not showing link with my account. Thus, subsidy refund amount is not coming to my account. When checked with the SBI bank, they tell that it is already linked with said Adhaar on 04 Jan 14 and I have really received a SMS confirmation on my mobile [protected] on same date. But after almost 42 days, IOCL tells that my SBI account is not linked with Aadhaar and therefore they are not able to transfer the subsidy amount for the LPG cylinder drawn on 10 Jan 14 vide cash mem no. [protected]. There is some problem either with IOCL or with SBI bank. IOCL website page and SBI mobile message photo is attached. Kindly look into it to solve my problem.

                    12345iocl's response Feb 22, 2014
                    Sir/Madam


                    I get LPG cylinder in Rs:1301/- on dated[protected], But
                    still not refund subsidy in my account. I request you to please look into the
                    matter and arrange for the refund at the earliest


                    My consumer No. is G-12685

                    CHANDER PARKASH S/o CHAUDHARI RAM,

                    # 1104 2ND FLOOR SHIVJOT ENCLAVE KHARAR,


                    GEM GAS AGENCY KHARAR,

                    S.A.S. NAGAR-140301

                    GAS AGENCY OFFICE LANDLINE NO.[protected]
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                      Indane Gas — My cash memo canceled

                       soldier
                      Respected Sir,
                      i have a INDANE GAS connection whose service is provided by MODERN GAS AGENCY, TANSEN NAGAR, GWALIOR(M.P),...
                      Complaint category Gas Stations

                       ashokkp
                      Sir, I have purchased indane gas cylinder by paying Rs.1134/- vide Bill No.[protected] dated 08/02/2014 from dealer M/s.Raj Flame Shop No. 11, Shanti Mkt.Rama Park Bus Stop, Mohan Gdn, Main Najafgarh Rd.New Delhi-59. My consumer No . is RF04181. Even after 13 days I have not yet get my subsidy credit in my savings bank account. Please take necessary action in this regard to get my subsidy credit immediately..
                      Complaint comments  Add a commentComplaint category Banks

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                         P Kr Choudhary
                        My Consumer No is 33913 . I have booked on line gas refilling request on 12.02.2014 and got reference no 355940. Now 08 days are already over . But Till date the Cylinder has not been delivered . Gas Agency Name - M/s JAI JAWAN, Ramphal Chowk, Dwarka, DELHI. Tel No.[protected] Consumer Name : P K Choudhary, Q no 197, Sector -19, Dwarka, Delhi They are nohem delivering the cylinder on due time. After booking the same, you have to give a ring to them or contact their delivery man. Then, you would be in the position to receive the cylinder. Is it esiest procedure to get fill up your empty cylinder periodically . Let me inform the maximum timer one can take to deliver a cylinder after booking . kindly look into the matter on top priority and ensure hassel free deliver ty Complainant name P K Choudhary Tel NO. [protected], email - [protected]@yahoo.co.in
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                           pawan50
                          I have purchased a Sr.No. 9 Gas cyclinder from Shresth Gas Service, West Delhi, amounting to Rs. 1134/- on 07/02/2014. Shresth Gas Agency told me that your subsidy Rs. 720/- will be transferred to your bank account ( link with aadhar Card) . Gas Cyclinder sili vide cash memo no. [protected] dated 06/02/2014, Order No. [protected]. But only Rs. 435/- was credited to my IDBI bank account on 10/02/2014. Please advise me about balance amount of Rs. 285/= (Rs. two hundred eighty five only) and take a prompt action for the above matter. MY Consmer No. 21979 Mobile No. [protected] Regards Pawan Kumar
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                             shyamveer.skb
                            Dear Sir/Madam,


                            This is inform to your that i have not received my remaining
                            subsidiary cylinder remaining amount in my bank account .This was my 8
                            subsidiary cylinder.After i have contacted to my D.S.gas service distributor
                            more than one time but he told me that i can not received the said amount, also I
                            got my previous cylinder in one week or in more days. I am attaching the photo
                            copy of my gas pass book as well last receipt of cylinder, i have received my 8th cylinder on[protected] and till not received my remaining amount.
                            I am attaching some document regarding this.

                            I have logged a complaint regarding this matter on IOCL
                            office web site on[protected]


                            Pls find my details below,

                            Name : SHYAM VEER SINGH

                            Consumer No : 1051851
                            Distributer Name : G.S.GAS SERVICEDistributor Address SHOP NO2, POOTH KALAN, BUDH VIHAR, NEW DELHI-110041

                            Docket No. is 1242960
                            (Complaint logged on[protected]


                            Sir, I
                            also want to know that can I got another two more subsidiary cylinder after 9 subsidiary cylinders (9+2=11)


                            Request you pls do need ful on above matter.Rregards,

                            Shyamveer Singh
                            (Consumer No : 1051851)] has been recorded and your Docket No. is 1242960


                            Subsidy amount not received
                            Subsidy amount not received
                            Subsidy amount not received
                            Subsidy amount not received
                            Subsidy amount not received
                            Subsidy amount not received
                            Updated by shyamveer.skb Mar 05, 2014
                            please do needful to receive my remaining amount
                            My LPG consumer number is 3355, GLOBAL INDANE, Plot No-H7/1, Panchasakha Nagar, behind ITER CollegernDumduma, Bhubaneswar.LPG I.D. No. is[protected] .Gas was delivered on[protected], but subsidy amount is not yet transferred to the bank. Kindly look into the matter and do the needful to credit subsidy amount as soon as possible.
                            Complaint comments  Add a commentComplaint category Gas Stations

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                               sandipmaheta
                              Dear Sir/Ma'am, My name is Sandip Maheta from Nirnya nagar, Ranip gam Ahmedabad. I want to new gas connection so i have paid Rs.8000 to our gas supplier Mr. Kamleshbhai Batalavala in Balol nagar, Ranip gam, Ahemdabad. i paid money to him 22 days ago but he doenst give me Receipt and Gas connection. when i call to Mr.Kamlesh he doesnt receive my phone. when i meet hi face to face his behiviour is very bad with me. Mr. Kamlesh sales Gas bottle in Black but doesnt give to his costomer so please take action and help to get my gas connection. please help me. Address Mr. Kamleshbhai Balol nagar Char rasta, Ranip gam, Ahmedabad.
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