Indian Oil Corporation [IOC] Complaints & Reviews

My indane gas consumer No.cx278522 with Madhavi Gas Agencies, shaikpet, , Hyderabad . Surprisingly an sms msg. from Indane gas recd by me recently intimating that the consumer a/c has been transferred to Siddartha agencies, Koti, hyderabad without my knowledge/necessity on the plea of administrative reasons advising me to contact the new distributor. I don’t understand the mode/fun/logic of customer service rendered by iocl transferring my account to a new distributor located 15kms away from my locality whereas the existing agency is within 2kms from my residence. It practically creates lot of inconvenience/hardship I have to face with uncertainty for the refil to be delivered to me every time after booking . I tried to contact both the distributors for further info but in vain because the phones were not at all lifted. I wonder such a big corporate unable to provide the proper reasons/guidelines to a customer and if it warrants my account can be transferd to other nearby distributor . 　 　 　

Hi, Earlier we used to get gas cylinder from RASHMI Enterprises, Mysore Road. There we booked the cylinder on April 20th and received delivered message on April 25th. But, not received the same. Then about enquiring they said our distributor got changed to SNS enterprises RR nagar. Again We went their they said it will take 3 days to active it. After 3days completion when we call them they are keep on saying it will take 3 more days to send. Now almost a week gone nothing done so far. We have been frustrated due to this. I'm not understanding is there any concern person is there to take the necessity action. It as been more than 20 days we are not getting the gas cylinder. Our Consumer number is 22755088

Dear Sir/madam, I am Gayithri a consumer of IOCL . I have already opted out of Subsidy. sir/madam please cancel my give up subsidy. i apology for my unintentional error. Hope you subsidy give will fulfill my request. CONSUMER NAME- Gayithri CONSUMER NO- CX11433409, Contact No.- [protected] LPG ID:[protected], Connection type- Domestic Distributer Name- SHIVA GAS SREVICE, VIDYARANYA PURAM MYSORE, KARNATAKA, BANK LINK: KAVERI GRAMEENA BANK, MANUGANAHALLI BRANCH, BILIKERE HOBLI, HUNSUR TQ, DIS: MYSORE. KARNATAKA. A/C NO: [protected]

Dear Sir/madam, I am Gayithri a consumer of IOCL . I have already opted out of Subsidy. its my mistake, I do not wish to have my name put in the ‘Scroll of Honour’ for opting out of Subsidy. I beg apology for my unintentional error. Hope you will fulfill my request and please cancel for give up subsidy. CONSUMER NAME- Gayithri, CONSUMER NO- CX11433409 LPG ID:[protected], Contact No.- [protected], Connection type- Domestic Distributer Name- SHIVA GAS SERVICE, VIDYARANYAPURAM, MYSORE, KARNATAKA Bank link: Kaveri Grameena Bank, manuganahalli branch, Bilikere Hobli, Hunsur Tq, Dist: Mysore, Karnataka A/C No : [protected]

Sir, my consumer no is 54372. I am booking my gas on date 23 April Ref no. 841576, Cash memo no. [protected]. I am daily call to Rajendra Gas Service. But he said your gas delivered tommarrow. I am daily Call he said same language. But he not to be delivered my gas. Please sir tell me What can i do. My Mobile No. is:- [protected]

I reeived SMS from IA-Indane on May 7 th informing that my gas connection(01771) transferred from M/s Madhavi Gas Agency to M/s Siddhartha Gas Adhoc due to administtrative reqasons, and I was advised to contact the new Distributor for further query. On 12th May at 11-37 am, when I contacted Siddhartha enterprises on Phone viz.[protected], they suggested me to contact Madhavi Gas Agency only and they have notyhing to do with the SMS and related suggestion. In this connection I request the Indane Gas Company to issue proper directions to the related distributor to publish the lists of customers whose connections are transferred to another distributor so that ther Customers are not put to hardship to go round the two distributors. In the event if the procedure is not streamlined by the Indane, I will be forced to change my Gas connection to HP/Bharat Gas as per my convenience and the regulations of the GOI. I solicit an early and prompt reply.

sir agroha indene gas agency dwara booking karne par kai baar meri booking cancel ki hai home delevri bahut kam bhejte hai conjumer no 07111 name atmaram arjariya contect no [protected], [protected] aency malik ki manmani chal rahi hai agar agenci par deleviry lene jate hai to home deleviry ka bhi charg dena padta hai agroha indene gas agency harpalpur distt chhatarpur mp 471111

Dear sir, I booked a gas online on 27/02/2015. It was delivered on[protected]cash memo dt.[protected]. But till today[protected] I have not received my subsidy credit in my bank account which is registered with you. I therefore request you to credit the same immediately in my bank account. My LPG ID no -3 [protected] My Gas agency is - SANDHAN GAS SERVICES My bank account is - [protected] Bank --- - Federal Bank IFSC Code- - FDRL0001182 Hope it will be credited soon. Thanks. Dinesh Chakraborty Sitalamandir Path, Manpara Guwahati-781025 Again on 07/05/2015 another cylinder is delivered . But till today(12/05/2015) subsidy is not credited to my bank account. Please take it seriously and settle it.

dear Sir, my name is Amjad Akhter i leave at gurgaon hyrayna. and most time i do not live in our home that's why my wife is call gas agency for monthly take number our gas but your dealear do dot take our number so i am suffering very big problem regarding gas service please check and advise as soon as possible add provide gas service in our home address

Dear Sir, I am having my LPG connection of Indane with Registration No. 142002. Supplier is Divya Gas Agency, Chhani Road Barod. I have booked my refill / cylinder on[protected]. Registration Ref. No. is 258754. As per the sms dated[protected], cash memo [protected] is generated on[protected]. However, Cylinder is not delivered to me till date inspite of lapse of 14 days after booking. This is not for the first time that it is delayed. I never get delivery of gas cylinder before 10 days though the cash memo is generated on next day of booking. Moreover, there are two land line numbers[protected] and[protected]. Whenever we call on these numbers, we never get any response. They never attend the phone calls on these two numbers. Therefore, we never know when it is going to be delivered. You may verify the details of delivery of gas cylinders to my residence and you will observe that it has never been delivered before 10 days of booking whereas it is said that we will get delivery in 2-3 days. I, therefore, request you to look into the matter and inquire about the reality. I have my own doubts that the dealer is making mischief by non delivering the booked cylinders for 15-20 days and selling the same in black. I anticipate your early response in the matter. My Email ID is desai.[protected]@gmail.com My Mobile No, is +[protected]. Yours faithfully, Tarulata Desai consumer No. 142002

My name is Gracia M Warjri having LPG ID:[protected] from Meghalaya Shillong.Every detail has been done by the gas agency namely Khasi Pnar, Gas Agency, Barabazar, Shillong giving every detail like bank account ( along with copy of the bank passbook) and online process already finished, but till date no money has been credited to my bank account.On enquiry the distributor ask me to consult the bank, but the bank officials told me to contact the gas distributor. Every now and then I received a message stating that money transfer with the SBI, Burra Bazar Br. 01589 at Shillong ( A/C No [protected], CIF No: [protected]) failed. It may be mentioned that even the first subsidy since inception of the scheme has not been received by me. Kindly help please.

महिंदर सिंह vill sohian po cheema khudi dist gurdaspur (pb).का रहने वाला हूॅ।समसिया यह है के booking कराने के बाद 24 दिन बाद Ajit indane gas agence ghuman gsp (pb) वाले आगे ओर 15 दिन की अपनी एक तारिख gas book पर डाल देते है।फिर 39 दिन बाद गैंस परची काटी जाती है।इस गैंस को प्रापत करने में 5-6 दिन ओर लग जाते है।आप से निवेदन है इस समसिया का हल निकाले।Ajit lndane gas agence ghuman contact no.[protected] Thanks

I am hem M.P Monnappa, a consumer of Indane gas. By mistake I amwrongly clicked opt out of subsidy .I am not getting any subsidy then. I kindlyrequest you to deactivate opt out of subsidy. I want to avail subsidycylinders. So please deactivate from out of subsidy. Consumer Name : M.P. Monnappa Consumer No. CX3424564 LPG ID:[protected] Contact No. [protected] Email : [protected]@karlegroup.com Distributor: KFCSC(H)

From last few months onwards we are facing continuous problems from distributors as well as Company side. No one is taking responsibility and provide proper solution, Vide Booking no.618813 on 14/04/2015 but still not yet received. I have also complained against it vide complain no.-2114695 but there is no response properly...At the distributor also side there is no response, at any time phone is busy or not receiving up calls. So requesting you to please take necessary steps against it and deliver the cylinder as soon as possible... Regards, Sonali Das Note: Memo receipt no.- [protected] dtd:27/04/2015

Last One month continuously facing problem from distributor as well as company side . no one taking responsibility and provide proper solution . Plz. check the attach old login detail and current login detail now my link bank detail remove from my login .and my account also de active so that not able to book the cylinder online . old booked SRN no : 2088197, 2086763 Consumer No :CX12926394 LPG ID :3 [protected] Distributor Code:170013 resolve the matter on urgent basis. thnks, Mayoor [protected]

My Distributor is DEOBAND gas agency he did not give me gas from February 2015 he sad to me that gas is not available/your booking is canceled etc at last he told to me that your bank detail is not given so your connection is blocked but I have given him my bank detail in case DBTL at 31 December 2014 I have also DBTL recipt given by him.He do not agree from that. He has take KYC from me in that I have given him all my detail again in 1may2015 but he did not active my connection he told me a online gas booking no. [protected] in this no. I listen that your request for booking cannot complete.plese reactivate my connection.

Dear Team, 900663_Booking reference number Cylinder booked on[protected] but still not delivered at site called so many times local distributor but no response properly today come 11:30 come after that call not pick.so requesting to you please deliver cylinder at home on urgent basis. Best regards Vikas Rajpurohit +91-[protected]

i m resident of mohalla benta laheriasarai darbhanga bihar . i several times lodge complain to engineers gas services to refill my cyllinder on time but they never take response .they only harassh the customer and dont take response of complain .After complaining time to time their delivery boys never take response.what is the reason i dont know i also submitted all the documents on time required by the dealer.Please take urgent response.whats the fact please solve. im waiting.thanks

Dear sir, This complain is regarding the unfair trade practice of petrol filling station in Gwalior, M.P. I have a Hero Pleasure Scooty on my name Adv.S.D.Varshney vehicle no. MP07 SA 6825 . It has fuel tank of 5 ltrs as prescribed in the manual. When the fuel gauge enters the red band the fuel left in the tank is approximately 1.2 ltrs which means that the remaining tank has the capacity of approximately 3.8 ltr(5 ltr-1.2ltr). I everytime fill the tank when it enters the red band. Everytime when i full the tank it is 3.5, 3.8, or hardly 4 ltrs sometime. On[protected] when the fuel gauge was on red band i went to Indian Oil Police Welfare Filling Station, Kampoo, Gwalior, M.P., India and asked to full the tank. They gave me bill of 5.7 ltr amounting Rs. 369.87. When the tank capacity provided by company manual is 5 ltr and upto red band it has approx 1.2 ltr . The fuel tank capacity provided by the company is 5 ltr then how can it be possible they filled 5.7ltr+ 1.2 ltr= 6.9ltr. When i filled it again in[protected] when it enterd the red band it was filled 4 ltr amounting to Rs.259.56 which shows 4 ltr+ 1.2ltr= 5.2 ltr which is considerable but 6.9 ltr which is approximately 7 ltr is not considerable. Everytime when i full the tank it is 3.5, 3.8, or hardly 4 ltrs sometime how it could be filled by 5.7 ltr on date[protected]. I complained regarding it to the filling station manager. He took my mobile no. and assured me to call and short out the issue but i never got any call from his side. How can the filling station fill the quantity which is not supported by the tank? The filling station have been found practicing unfair means while filling the fuel they are found adding the previous customers fuel balance to the later customers. And i too have doubt regarding the same that my quantity was added to some other previous customer's filling amount. Such practices are against public welfare and comes under unfair trade practice so it should be stopped immediately. I kindly request u to generate such order that the filling station correct the bill from 5.7 ltr to 3.8 ltr and refund the excess amount and pass such rules that discourage such fraud and unfair practice. The pictures of the billes provided by the filling station and my scooty level before filling and after filling are attached here with. Regards, Adv. S.D. VARSHNEY Advocate at District & High court Mb no.:+91-[protected]

I write to lodge a formal complaint against the dealer " Vikas distributor" with whom my new LPG connection consumer number is allotted by number CX19326786 .I would like to mention categorically to following failures and deficiency in costumer services and the harassment I he gone through because of there deliberate and will pool denial in discharge of their part of responsibilities . 1. After registration and deposit of money I was delivered the gas cylinder 2. Consequently I booked my gas vide IVR booking number 495357on 30th March but the LPG cylinder was never delivered to me nor did I receive any communication from the Indane distributor 3. After waiting for than 15 days I further booked the gas with the IVR system on 17th of April with the booking number been 499420.on 27lth April I received the message from distributor that cash memo vide number [protected] generated and cylinder shall be delivered shortly .surprisingly on 2nd April I received a message from distributor that my booking has been cancelled, without assigning any reason and advising to rebook the gas 4. Accordingly I further booked the gas on 4th May and made the visit to the distributor office on person to know the reason for not delivering the gas and making me run from pillar to post. There I was given the number of Mr Swapan to follow up as the system was down as per their information at that point of time I have been following with the concerned distributor and person regularly and being assured that gas will be delivered but nothing is happening till date . It is very unbecoming for the company of your size, reputation to harass the consumers in this way.it is also pertinent to mention here that this is distributor is very arrogant and deals with customer very badly In view of the further circumstances I urge upon you to kindly to redress my above grievance immediately and intimidate me the action you have taken . I will also appreciate if you change my distributor to some other one who is better equipped to serve the customer causes.