Indian Oil Corporation [IOC] Complaints & Reviews

I have recd LPG refill & it did not connect when connected to regulator. Since it was sunday, I took the cylinder of my neighbour whose is also an IOC Connection. Today from the morning I am ringing my distribution (4 times) M/s Veera Anjaneya Indane Gas Agency Nanganallur, the problem is not rectified. My consumer No is CX13330926 and LPG ID is[protected]. Can u please do the needful to rectify the problem at the earliest?

Sir, my family had booked our LPG cylinder on 3rd March 2015 but after a lapse of 20 days, we have not received the refill cylinder till date. Our repeated requests to the Agency/distributor have yielded no positive results. It has been going on for the past one year or so. Always we are getting a stereo-type reply i, .e. Delivery cannot be made with in the 3days.., My self waiting an other additional 3 days after that i am giving call to distributor again they will ask to wait 3days until today, I am getting the same kind of answers from distributor, when can i get, i don't know. This is what happened for me (today is the 3rd time i had the same kind of answer from distributor).next week..I don't know where the distributor is delivering the cylinder . Please give the alert to this distributor even they charging more money for new connections( double cylinder new connection they collected from me around Rs.10000). i say don't want trolley and rice cooker but force fully issued and they taken money, those items literally no use at all which are they provided with the new connection. Distributor name:Indian abhiram number_Agency(chennai, solinza nallur) Distributor code:251270 Please take action accordingly.. Thanks, Consumer.

I have booked cylinder online on 28/02/2015 which was delivered on 10/03/2015.However the subsidy amount is not yet credited in my bank a/c.The above entry is not yet closed by the issuing authority, so we are unable to do fresh booking, kindly resolve both matter and obliged. my LPG ID NO 3 [protected]

After Compliments, Sir, my family had booked our LPG cylinder on 6th January.2015 but after a lapse of 75 days, we have not received the refill cylinder till date. Our repeated requests to the Agency/distributor have yielded no positive results. This is not a lone case. It has been going on for the past one year or so. Always we are getting a stereo-type reply i, .e. delivery cannot be made this week..wait until... next week. .. next week..I don't know where the distributor is delivering the cylinder and it's been almost two and half months and we have been forced to cook through other traditional means - The distributor's attitude in this regard is highly deplorable and unpardonable too. For your information, if we talk about the number of refill cylinders received per year, during the past two years, works out to be just six, although the government have notified that consumers are entitled for 12 Nos. of subsidised cylinders per annum. Please look into this issue very seriously. If the distributor cannot cater the needs of the consumers in a satisfactory manner he should get rid of this business and you should appoint a new distributor without any hesitation, Preference should be given to the interest of the consumers and not the distributor. Therefore I would request you to kindly take necessary remedial measures for early delivery of the refill cylinder. My consumer No. CX 5985055 Gas Agency: Jo Agencies, Irinjalakuda, Trichur District, Kerala With regards, Murali Pisharody E-mail: [protected]@live.com

THE RETAIL PETROL STATION AT KINGRAG, MUSSOORIE (DEHRADUN) DENIES SERVICE OF FREE AIR ALL THE TIME. I WOULD LIKE TO COMPLAIN ABOUT A SIMILAR INCIDENT OF 22ND MARCH, 2015 1230 HRS. FOLLOWING ARE MY COMPLAINTS : 1. I WAS DENIED FREE AIR SERVICE 2. THE GROUNG STAFF WAS RUDE IN HIS BEHAVIOUR 3. THERE WAS NO SUPERVISING STAFF TO COMPLAINT ABOUT THE RUDE BEHAVIOUR OF GROUND STAFF 4. I WAS DENIED ACCESS TO THE COMPLAINT BOOK 5. THERE WAS FLAGRANT VIOLATION OF LAW AS I WITNESSED GIVING PETROL IN BOTTLES TWICE WITHIN A SPAN OF 15 MIN MY CONTACT NUMBER : [protected] MY EMAIL : [protected]@YAHOO.COM

sir/madam i satender dabas applied a new gas connection from shilpa gas service rama vihar karala dt 20.3.2015 ref no n503201072941284173879 today i came in shilpa gas service but they have deny for gas connection my contact no [protected], [protected]

Sir, I am a senior citizen. I have been a consumer of indane gas since 02.07.91through jyothi gas distributor, Mundakayam, kottayam. My consumer no is.1515 and i have booked for gas on 12.01.15. My booking is valid and i havent got a full cylinder till now. I have not got any response from the distributor and i am telephoning them most days to know the status. They say dates and i will be waiting for the delivery all day with out any use. Now i am facing lot of problems as both my cylinders are empty. Please take necessary action against such irresponsibility in delivering the refills.

Consumer No.3974 Gas Agemcy : Surendra Indane, Sreekrishnapuram, Palakkad. Reference to the above, I would like to inform you that 1) Today the said agency is closed, please check immediately and let me know the reason for closing the office. 2) I hav e been complaining since yesterday i.e. 22.03.2015 and even today also called and informed the delivery boy regarding the leakage when he said that he will inform the concerned person to attend the complain without any delay, bu to my surprise till this time i.e. 11.10 AM (23.03., 2015), NOBODY HAS TURNED UP TO rectify the same. I now request you to check on this issue and take immediate action REPEAT IMMEDIATE ACTION to solve this problem without any further since I cannot use the cylinder and it is inside our Kitchen premises. Your early and immediate action is requested on this matter and await your prompt action today itself. With best regards Rajan

My gas bottle was book on line at 17 feb.20015 But till fate i not rec. My gas bottle . And i whould visit distributor last five time but not deliver my gas bottle My gas connection no 144063 vadodara.gujarat Gas agency "rathva gas agency"

I visited AMAR Shaheed Dilwar Filing Station at MAjra MAfi, Mohakampur, Haridwar Road, Dehradun on 17.02.2015. I have two complaints to make about the services of the petrol pump: 1. They refused to accept any card for payment. So, I had to pay in cash. 2. They refused to check the tire pressure in my car, stating that the air unit is not working, but when I insisted for the complaint book, the unit immediately started working and they topped up the tires. However, i was refused the complaint book. This is just one instance of denial of services for which we, as a customer, are entitled to. Company is paying for these facilities for customers, it is the staff of petrol pump which is coming in between Company and customers. Please make sure that the complaint book is always available at the dispensing unit. The customers should not be at the mercy of petrol pump.

Me rajasthan k jalore distric k sanchore thasil se hu. mere village me har sunday ko lpg indane ki gadi aati h. wo m/s sanchore gas servises se aati h . hmko wo celyendar ka bill nhi dete h. Or 750rupeeas lekar jate h. Or nahi hamari subsidi milti h. ek cyelendar to 25/01/2015ka online so bhi nhi ho rha h.or office se nahi shi responce mil rha h. please aap koi action le hamar cus.no 01993 Id[protected]

I am residing at 36/4, 4th.street, Thillai Ganga Nagar, Nanganallur and my consumer no. is JE18181.I booked a gas cylinder on 10.03.2014.Instead of delivering the gas cylinder the Indane Gas had sent an SMS 17.03.2015 stating that" my gas connection is moved from m/s Rose Gas Agency to m/s Parthiban Indane due to administrative reasons, kindly contact your new distributor for more details." The Indane gas had transfered my gas connection to M/S Parthiban gas agency, Pallavaram which is far away from my residence(about 10 km ) without my consent or any intimation to me.It is very difiicult for me to approach M/S Parthiban gas agency in case of any emergency. Hence, I kindly request you to take up this matter with Indane gas to deliver the cylinder already booked and then to transfer the gas agency located either at Nanganallur or at Adambakkam. Regards Yasodha Gnanaseelan [protected]@gmail.com mobile no.:[protected]/[protected]

First message : Cash memo [protected] generated for booking no.414559, shall be delivered shortly.At the time of refill delivery insist for demonstration of weight of cyl. Second message: Cash memo [protected] generated for booking no.414559, shall be delivered shortly.At the time of refill delivery insist for demonstration of weight of cyl. Third message:Dear Indane customer, cylinder has been delivered against your refill booking with cash memo [protected].Drive between 45-55 kmph to save fuel. But till date[protected] not delivered.

I had booked for LPG refill vide number 868978 dated 11 02 15, but till date as on 21 03 15 the refill is not delivered (even after 40 days). The matter was taken up with Indane vide Service request numbers 1979338, 1955938, 1977035, 1979173, 1989538, 1990655, 1994145, 1997617, 2000633 and 2000918 and taken up to distributor Baghajatin Gas Service but it is not resolved. please deliver the LPG at the earliest. Samir kumar Hore LPG UNIQUE ID[protected] Consumer no 00360

I had visited ACME GAS AGENCY-Vadodara(Indane Distributor) two months back for a New Gas Connection. I was told that it was stopped for few weeks and also the forms are not available. After getting sufficient information from Indane call center, I made online request for new gas connection and visited the ACME GAS AGENCY today with the print out of submitted form along with required documents. I visited the the distributor at 4 pm. My application was not accepted. The receptionist said that the new applications are accepted morning 9 to 12 only and behaved very badly. On asking that has such timings been displayed anywhere in their office, they refused to reply. Kindly help in the above matter. Thanking You. AKHILESH P TRIVEDI [protected]

Sir, I booked for refill on 9th Jan 2015. I was informed by SMS on 23 Feb 2014 that my cash memo [protected] generated against booking No [protected], shall be delivered shortly. On 24th, again informed cylinder delivered ( 17 digit ID No[protected]. So far I have not received the same in question despite my repeated requests to the agency after a lapse of 26 days. Yours faithfully, P A Abraham Consumer No 4834 Mob [protected]

Dear Sir, Greeting of the day. This is to be inform you that i have not received Refill at my home from starting, when i have got a connection. I have got the conccetion from below mention Distributors JAGDAMBA INDANE GRAMIN VITRAK Distributor Address V&PO ISLAMPURDISTT. JHUNJHUNURAJASTHAN Distributor Phone [protected] but he didn't supply the refill on door delivery. as my home way is min 14ft wide road. every time they dropped the refill approx one or half km away from Home. we are facing this difficulty from starting. Also today they have dropped the refill at main road. Would request you to kindly do the needful in regards on priority. Regards, Ayub +91-[protected]

I had submitted a requests for new gas connection in month of Jan 1st week, now I have got a call from distributor HINDON GAS SERVICE III-E, GREEN BELTNEHRU NAGAR, GHAZIABAD (U.P) on 17th of March that come take out your new connection. from 17th to Till I am continue going to HINDON GAS SERVICE but they are saying that IOCL Main Server is not working therefore they are not able to do the process for new connection . I am very surprised that IOCL Main Server is not working from last 4 days . @Sir, could please take a update from distributor on behalf of me, it will really a great help to me . I have already raised a compliant details are as below : - IndianOil Corpn.Ltd.; Feedback Ref:2003230 Thank you for your feedback. Your feedback on [AS PER CM HE APPLIED FOR A NEW CONNECTION ON[protected] AND ON[protected] HIS DIST. CALLED HIM FOR THE RELEASING AND CM IS VISITING AT THE AGENCY FOR THE LAST 2 DAYS BUT AGENCY IS SAYING THAT SERVER OF IOCL IS NOT IN WORKING SO CM WANT TO KNOW IS THERE ANY PROBLEM AND WHEN IT WILL BE GOING TO RESOLVE SO CHECK THIS ISSUE ASAP HINDON GAS SERVICE REFERENCE-N[protected] WAITING ID [protected]] has been recorded and your Docket No. is 2003230. This is an auto-generated e-mail. Please do not reply to this mail. Your feedback will be attended to, shortly. This electronic communication and any accompanying document is being transmitted over the Indian Oil Network and contains confidential information that is for the exclusive use of the individual or entity to which it is addressed and is protected against unauthorized disclosure.If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, or is not intended to act on it, be aware that any disclosure, dissemination, distribution or copying of this communication, or the use of its contents is prohibited and is likely to be attended by legal consequences. If you have received this communication in error and/or are not the intended recipient, please immediately notify the undersigned or Indian Oil Corporation Ltd at the telephone or fax number or e-mail address given above and permanently delete the original message from your e-mail system. Whilst this e-mail has been checked for all known viruses, recipients should undertake their own virus checking as Indian Oil Corporation Ltd. will not accept any liability whatsoever. Thanks & Regards, Ashish Saxena Ext -721 Mob: [protected]

२८.२.१५ की बुकिग कितने समय के अदर पहुच जानी चाहिए थी उसने किस तारीख को पहुचायी आपने एजेसी के डीलर का पष बताया है मेरी समसया बात पर आपने कया किया एक सपताह बाद होम डिलीवरी देना कया उपभोकता.केहित.कमपनी के नियमो का उललघन नही है.होम डिलीवरी के फोटो आडियो मै पूवं मे भेज चुका हु उन पर आपनेजाच करना शायद भ्षाटाचार के कारण उचित नही समझा है जिसके कारण यह जागऱ्क गाहक का उतपीडन आपकी देखरेख मे करता आ रहा हैयदि आप इस के विरूद कायॉवाही नही कर पा रहे तो बताने का कसट करे.

I am Amit Kumar Pal and my Consumer number is 42944. I booked a Gas Cylinder on 8th Feb 2015 with ref number 574866 and subsequently on 26 Feb 2015 with reference number 581375. I have not received the gas cylinders till 21st March for any of the above mentioned bookings. My Gas Agency Details are Pandit Gas Agency Jaipur, Rajasthan