Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir, Consumer : 25577 Consumer Name : Dr. Lizy Mathew Registration number & date : 528942, 28 Dec 2014 (booked date) Cash Bill Number & SMS : [protected], , 09 Feb 2015 (SMS) Mobile : [protected] Agency : Ashok Gas Agency Kannamoola (Indane) I had booked for LPG on 28th December 2014 and on 9th February 2015 received a cash Bill SMS. But its disappointing to note that, till today, we did not receive the Gas. Each time we call the Ashok Gas Agency at Kannamoola they claim, we will bill, not there are no cylinders available. We had already raised multiple complaints earlier regarding previous delays, each & every supply they purposely delayed with false justifications, as a matter of revenge. Its wired, to note that Billing is done when the Item is unavailable. Agency claim to say, this is the procedure. I am sure you are aware of the difficulties we face in the non availability of LPG Gas. Kindly make sure to investigate the issue and help in resolving such indecent and unprofessional dealings and to ensure that such practices are not repeated. Thanking You Your's Sincerely Dr. Lizy Mathew

Sir, We are facing severe dificulty as we don't have alternate fuel for daily cooking and currently using electricity. So kindly arrange to credit the subsidy amount in my bank account and to send the cylinder refill at the earliest. Please note we have provided the Aadhar number and Bank account details to our LPG distributor (Sri Rama Agencies, Ramamurthynagar, Bangalore-16) and Aadhar number and LPG ID details to our Bank (UCO Bank, Ramamurthynagar, Bangalore-16). Thanks, Banumathi Balakrishnan Mob No: [protected] E-Mail ID : [protected]@yahoo.co.in Earlier Complaint: Sir, This is to inform you that i am an Indane LPG customer of Sri Rama Agencies, Ramamurthynagar, Bangalore-560016 for the past 20 years.My consumer number is CX1038752. I had booked for my Indane LPG cylinder refill on 14th January 2015 and for ten more times.The refill cylinder booking was cancelled each time and the reason was "Transaction request pending for the consumer" I had submitted my Aadhar and Bank details to my LPG distributor five times.Also i have received an confirmation SMS from the bank about the Aadhar Bank seeding. So i request to check and arrange for my refill cylinder at the earliest due to which we are facing severe hardship while cooking in our household. Thanking you, Banumathi Balakrishnan Mob No: [protected] E-mail ID: [protected]@yahoo.co.in

हमने गैस की बुकिंग दिनाँक 3 फरबरी 2015 को ऑनलाइन कराई थी जिसका बुकिंग नंबर 218872 है और कैनेक्शन नंबर JT 11975 है । लेकिन आज दिनाँक 16 फरबरी 2015 तक गैस सिलेंडर नहीं मिल पाया है ।

Dear Sir I am a Indane customer. and i belongs to mahendergarh haryana.my consumer no. is 27513 and my LPG ID is[protected] registered on the name Krishan Kumar. I book my cylinder on 31-jan-2015. and i received my booking no. by message is 212549 and on dated 12-feb-2015 i received my cash memo no. that is [protected] and on dated 14-feb-2015 i received the message by the company that your cylinder against booking no. 212549 is delivered but till dated 15-feb-2015 there is no cylinder is deliver at my address and the company send me message of delivery and close my booking no. but till yet cylinder is not delivered to the registered address. By doing so company will doing black marketing of cylinder. and not giving the cylinder to the consumer on time.so the consumer will got disappoint by this type of behavior of the company.i also request a complain about this at company Toll Free no. ([protected]). My complaint no. is 1894165. i request you please take some strict action against the company and help me as soon as possible. So i can get my cylinder as soon as. Agency Details Are as Follows:- Name- V.S. Gas Agency Address - Near Majra Chungi. Mahendergarh(HR.)-123029 Details Of Customer:- Name - Krishan Kumar Consumer No. - 27513 Address - Moh. Bidhatan, Near Subji Mandi, Opp. Durga Mandir, Mahendergarh(HR.)- 123029 Cont. no.- [protected]

Today evening i got an bitter experience from one of your pumps, located in moorkkattilpady, peruva, kottayam disrict, kerala. I was waiting in the queue to fill the petrol in my vehicle, in one side of the pumping machine, the supplier who was very near to me. After filling the vehicle standing in front of me, suddenly he went to other direction and he started filling the other vehicle he came after me. then i asked him about this, why did u do like this. Suddenly he scolded me and called me such a bad words in front of others. then i asked the pump manager also, but he was very silent about this. i never get such a bitter experience in my life any time.his name is damodaran (Ramu) he was the supplier. i hope you understand my feelings and i am expecting a good news from you. thanking you inanticipaton yours faithfully sajjai ps [protected] [protected]

Name of the consumer Dulu Rani Roy aged about 73 my mother Consumer no 55025 / Type SL 69 Number [protected] Date 18/04/2010 Company IOC Subscription no [protected] Date 25/04/2010 Primary Distributor P K Music Stores Pvt Ltd at Budge Budge, Kolkata-700137 As the consumer had shifted other place in 2014, she opted for M/s South End Distributor and the P K Music Stores shifted that but as per the location the shop should be as one M/s Sreema (Indane) Distributor . As the shop of the two Distributors were very nearer to each other, the transfer was made wrongfully and moreover, M/s P K Music Stores also did not advice correctly. However, latter to rectify the mismatch, the undersigned / son of the consumer had to attend the two Distributors and also the customer care office of IOCL / INDANE at Nirmal Chandra Street, Kolkata for more than 10 times . And for that purpose, me had to take leave in several times very miserably from my office. But all in vain and till date no solution is found . Thereafter, getting frightened my old aged mother has shifted again at Budge Budge permanently, the area of M/s P K Music Stores Pvt Ltd. Now, she wants any of the two alternative solutions : 1) Transfer the supply at M/s P K Music Stores Pvt Ltd, at Budge Budge, Kolkata-137 or 2) Cancel the supply and take back the valve and cyllinder and allow to get rid of this agony as she can get connection from other Company. e-mail [protected]@gmail.com mobile [protected] Please answer as early as possible and oblige, with thanks, Manik Lal Roy, 15/02/2015

Dear sir/Madam, I am using Indane Gas.My gas distributor is ORIENT GAS SERVICE KANPUR.My customer no.is 06883 and LPGID:[protected].I have completed all the formalities, but my Aadhar card is still awaited.In the mean time I have submitted the requisite form duly completed alongwith a cancelled cheque of my Punjab National Bank Niralanagar Kanpur savings account, to my distributor as per his Acknowledgement No.1043 dated[protected]. As I was in need of a gas refill, so I gave my requisition to my distributor and thereafter the refill was supplied to me as per order no.[protected] dated[protected] for Rupees 646/-, by the distributor.But as yet the subsidy of the gas Refill has not been credited in my aforesaid bank account. Please investigate the matter and arrange to credit the subsidy amount in my bank account at the earliest or Intimate the procedure and delay on it. Thanking you too much in anticipation for an early response as requested. Surendra Sahai Saxena. Mobile No. 91 [protected] 127/1/59, W-1 Saketnagar KANPUR-208014.

My complaint is against a Indane gas distributor of Delhi. His detail is... Distributor Code 107307 Distributor Name SUKHDEV VIHAR GAS SERVICE Distributor Address SHOP NO.12, CSC NR. MOTHER DAIRYSUKHDEV VIHARNEW DELHI-110025 Distributor Phone 26310291 I have submitted all documents including KYC to change my address within the same distributor one month ago. Three days ago I again visited the distributed office and they assured they will do on the same day but they did not change my address. I am having great trouble. Kindly help.

Very rude lady who disrespects and insults all customers. Very bad behavior as she shouts and acts pschic. She is mentally disturbed and needs to be treated. Kindly take action so that we consumers get good customer service. Nobody picks up any calls from Sitharam Gas Agency Address : Jigani, Anekal Opposite Akn Hospital. Contact numbers: +(91)-[protected] & +[protected].

Sunil Devdhar Consumer no 11024, registered phone no 25457007 .I had booked the cooking gas cylinder refill on 29 Th Jan & 3 Rd Feb both the times it has got cancelled.Today I have booked again & booking no is 592061.Please arrange to supply at the earliest.The dealer name is Sri Ram agencies Bangalore Urban dealer.

I have lodged more than two complaint against non updation of DBTL details since i had submitted all bank details in prescribed form to my concerned distributor but till date the same has been not updated / linked with bank for getting subsidy, I have approached to concerned distributor for than 10 times but they are not giving satisfactory feedback on this, hence i am not getting subsidy of DBTL scheme . Name of consumer - Bitan dey. LPG consumer ID- cx125443,

Sir, my cust no. 26683. Gas is leaking from the cylinder supplied to us once we put in the regulator for consumption. we have been trying to reach the supplier (L. T Distributors, Kolkata) but no one would attending the call after picking up the phone on the 14th Feb 2015 . This morning (12.44pm) some one did respond on the telephone and a complaint was given at 12.30pm. Inspite of repeated request for a complaint number none was given. We waited till 4.45pm and again called the agency. Their only response is "our staff will come and attend" Again our request for a complaint number was unanswered. Any accident may occur. How do we sort out this problem? My Phone number [protected].

I, Sri Ram Singh consumer no:- 24857 booked my gas cylender on 21 january 2015 my booking refrence no is 642375, but I have not received my booked gas cylender till date . I have face many problem without gas . pls take action against culprits, Gas agency Gemini enterprises najafgarh new delhi thanks, [protected]

Date 14/02/2015

R/Sir,

My Aadhar card no.[protected] is already linked with PNB A/c no [protected]. Subsidy already received in this account on 20/12/13, 27/12/13 & 12/02/14.
Then on 26/11/14 subsidy paid to another bank i.e. OBC Which is in other city. I request to Distributor M/s Phillaur Gas Agency ( IOC ) whose Telephone No.[protected] subsidy paid to my PNB a/c which is already linked with Aadhar Card.
Last LPG cylinder delivery on 23/01/2015 but subsidy not refunded to me up till now.
I have approach distributor so many times for subsidy paid to my PNB a/c my which is already linked with Aadhar Card. They suggest me to delete the Aadhar card no. from OBC a/c then it is automatically linked with PNB a/c. More than 20 days past no subsidy paid to my PNB a/c. At last you are requested to please subsidy amount paid to my PNB a/c & oblige.

MY LPG Connection Detail ------- Name B.K.Arora S/o Sh. Rohtas Rai
Consumer no. PGA 1696
LPG Id No.[protected]
Aadhar Card No.[protected]


Regards,
B.K. Arora
B/ 455 Prem Nagar
Near Pathshala Mandir
Phillaur 144410
M. [protected], [protected]

LPG gas booking and delivery Not issue Dated:[protected] Dear Sir/ Madam, I (Ram ji Rai) am son of Mr. S.anktha.Rai, Address-216 Sa, Kayasthwara Sikandrabad Dist.Bulandshahr U.P. writing on behalf of self. and My Connection No. G-5070 of Name Ram Ji Rai. I (Ram Ji Rai) am a consumer of Indane Gas. We are facing LPG gas booking and delivery Not issue with the distributor. The local gas distributor does not book the gas in time and makes different –different reasons to delay the gas booking. Also after the delayed booking, he also makes different excuses to deliver the gas and makes a long delay in Gas delivering. My Booking on 30/12/2014 and I got subsidy In my bank a/c on 24/01/2015 for Rs.568/- and Rs.301.18 on dt.27/01/2015 .further instruction of distributors I deposited Rs.302.00 on dt.07/02/2015 but till date I did not recd gas up to 1600 hrs on 14/02/2015. I have a family with me, due to poor Gas booking and delivery, my family is facing the problem. The details are: My Name: Ram Ji Rai (Mob.: [protected]) Local Indane Gas Distributor: Sikandrabad Indane Gas Service Address: Yadav Market G.T.Road Sikandrabad, Distt Bulandshahr, UP, INDIA (Pin-203205) Please look into the matter. and Immeditily Thanks and regards (Ram Ji Rai)

Ear sir i ritesh patro, wz/552a4, naraiana village delhi.My con.No.47145, my dealer joginder enterprises, delhi, who is not supplying gas in time, who is not taking fresh booking less than 21 days of last supply, and not supplying before 15 days of booking, which means he is taking atleast 45 days for fresh supply. Regards ritesh [protected].

Dear sir

I ritesh patro, wz/552a4, naraiana village delhi.My con.No.47145, my dealer joginder enterprises, delhi, who is not supplying gas in time, who is not taking fresh booking less than 21 days of last supply, and not supplying before 15 days of booking, which means he is taking atleast 45 days for fresh supply.

Regards
Ritesh
[protected].

My indane consumer no.is RG08215. I had received a leaked cylinder on 6th jan and I had also shown that cylinder to delievery boy but he said its not a leaked cylinder its ok. Now despite of not using cylinder also due to leakage cylinder got empty earlier than usual and now on complaining to company at rohini naharpur branch they are saying that since there is no gas in the cylinder how we can check. We cant check whether this cylinder is faulty or not. I request you to resolve this issue as soon as possible since past 3 days we don't have cylinder gas at home.

HI,

Sree Rama Agency (Indane Distributor) Ramamurthynagar, Bengaluru is keeping the phone engaged always by by keeping the receiver aside, when asked the manager is arrogantly telling us to contact the Indane head office i dont care.

Please try to understand that just for some small clarifications we cannot be applying whole day leave and go to their office to check the status, i think this is completely non-value added activity. Instead if they have the phone then the problem can be resolved within few minutes.

My suggestion is if you develop a system to check the customer satisfaction level of all the distributors and rate their performane. If the performane is poor then you can take a call the discontinue if it not satisfactory

Regards,
Vivek Naik

Res. Sir, Cylinder is showing delivered on 05.02.15 at my online web portal but still not received to my home.Sir, this is regular habit by Tonk gas distributor.Kindly do need full action otherwise i have to take support any legal authority. My particulars are as follows:- Pramod Vijay Customer No. = 23723 LPG ID =[protected] Mb. No. = [protected] E-mail ID= [protected]@gmail.com