Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
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Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (747)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — unable to book indane gas online in april 2019

 Reji1967 on Apr 20, 2019
I use to book my gas cylinder online my aged mother who is not aware of the booking formalities. Now i am not able to book online as the site is not allowing, please support urgently. If this issue persists its very difficult for me to support my aged mother at home. Kindly do the needful to resolve this matter urgently and allow the online booking of the indane gas....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — indane gas services

 rajkumarp4005 on Apr 19, 2019
We are having a gas cylinder connection in mahitha indane services suryapet. Customer no - 1358. We are facing a regular issue of unauthorized charges regarding delivery of cylinder. Every month we are paying extra amount for cylinder delivery. Actual bill for cylinder is rs 783, but they are demanding rs 30 to 40 extra, we are paying 820 rs every month for cylinder. Approximately we are paying more than rs 500 extra in a year. I request you to kindly take a serious action regarding this issue. We already told to distributor, but they were not responding properly. I hope you will take an serious...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — money debited refill did not booked

 as88425 on Apr 19, 2019
Dear sir,

I booked refill on 19/04/2019 11:52 pm through indane online gas booking service on i tried to do the pre-payment in advance through upi. Amount deducted from my account but transaction was not displayed in history and didn't received any request for refilling the cylinder, it was for the amount rs. 711.50/-.

Consumer no. [protected]
Name - abhay singh...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — lpg service not properly handled by prasanna indane agency gondia

 Sagar Sardar on Apr 18, 2019
I booked lpg online but prasanna indane agency gondia do not provide cylinder in time, this is regularly happen with all people. I always book my lpg gas but agency is not look after the customer attention, every time i appear at agency office to look after the matter, pls do the needful.
Distributor code no.. 259460
Phone number[protected]/235256/236257..
My consumer no is - [protected]...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — payment done but cylinder not booked at iocl website

 Entertain with Ashis on Apr 17, 2019
Today I made a payment of rupees 760 at IOCL website for booking my LPG cylinder after doing payment the money has been debited from my bank account but the cylinder has not been booked so today I am very disappointed I am providing necessary details share so please do something as I can get my refund amount in the same bank account as soon as possible...
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — delivery delayed of refill

 Uday W Yenurkar on Apr 17, 2019
Sir, pichale sat aath mahino se mujhe refil supply deri se mil rahi hai har baar shikayat karni pad rahi hai uske bagair cylinder nahi mil raha hai pehale 2 se 3 din mein cylinder aa jata tha par ab to pata nahi kya dikkat hai mera id cx23044282 yadu indane agency sahibabad mein hai 8 april ko cylinder book kiya tha jo aaj tak nahi mila hai kuch ki...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — late in delivering after booking also

 Venkaiah Jlcivics on Apr 15, 2019
Consumer number:[protected]
Booking date[protected]
Booking number [protected]
These are the details of our booking. Still the indane gas from our locality did not deliver the gas. We approached the agency and told the issue still they didn't respond.
I hope we will receive it soon and i think necessary actions must be taken on the so called indu sekhara gas agency in our locality.
Kindly requesting the delivery immediately....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — non-credit of indane gas subsidy

I, g. Sridharan with customer no, 61033/lpgid:[protected] has not been credited with eligible lpg subsidy in my bank account on cash memo no./bill no.[protected] dated:[protected] of south madras gas agency, 25, thiruvenkadam street, chennai-600028 (Id code 1094) on ivrs booking no.[protected]. My several enquiries with south madras gas agency has evoked no response. Kindly look into the matter and expedite credit of my eligible subsidy amount on the captioned supply to my bank account linked to my lpg account...
Complaint comments  Read comments [2]Complaint category Products & Services

Indane — badshahpur indane gurgaon -

 Pranay Goswami on Apr 15, 2019
I took 5 commercial cylinders in the month of february, person name was sushil - [protected] who took the money and came to deliver the cylinders, after 15 days of taking the delivery i called him to take back the empty cylinders and till the time person is making excuses like its holi, i am busy, i will get this done by tomorrow kind of stuff. Till today cylinders are with me and my money is stuck with the person. I visited the centre once (5 days back) that day also he said that he will get it done by 11th. I am expecting a quick response on this with suitable action against the person. You can...
Complaint comments  Read comments [4]Complaint category Government Organizations

Indian Oil Corporation [IOC] — I have no response in petrol pump

 jaypatel98 on Apr 15, 2019
Me ahmedabad to morbi ja raha tha, usme raste me vakaner ke pas radhe petroleum he vaha pe me with family gaya tha fresh hone, usme mere ko vaha pe toilet use karne ke liye mana bol diya, aur vaha ke filler ne hamare sath kharab biheviour kiya, mene complaint book magi to usne mana boldiya, aur bola ki apko jo karna ho vo karlo, police ko bulana ho to bula lo, ham nahi darte.. Iska kya karne ka...

Jay patel
Complaint comments  Read comments [2]Complaint category Business & Finances

Indian Oil Corporation [IOC] — gas connection deactivate

 Abdul Rauf Sheikh on Apr 15, 2019
Dear sir
I am your customer with abdul rauf h. N.06 mohalla meetha shaheed basi kiratpur dist bijnor. My consumption of gas is very low. After getting my new connection opened it took few months to get cylinder consumed and when i tried to book new cylinder the dealer is saying that your account is deactivated and you have to do all those formalities which i done during getting new connection. Sir i want to know that is there any time frame to get one cylinder consumed and to book a new one and if not then why dealer unnecessarily troubling me. I request you to please look into matter and...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — online payment made- amount debited- request for refund-reg

 Kulasekara Pandian G on Apr 14, 2019
Hello Team,
I have tried to book refill cylinder on 12th April 2019, The amount has been deducted from my sbi bank account but transaction failed. Website display the error message due to some technical reason and service submitted to distributor. I have contacted the distributor but no positive reply i got from them. They telling regional office has to sort it out, they can't do anything.
Kindly help me to sort it out this.
Name: G.Kulasekara pandian.
Paid vide link
Pay Online for your Indane Booking[protected] for INR 724 at .
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — indane lpg cylinder delivered to someone else

 mehta rajiv on Apr 13, 2019
Indane gas with c no. 18446 at mohaniil gas agency. Iit crossing new delhi booked on 4.4.2019 through automated system on checking on 8.4.2019 was informed that delivery of lpg is complete till booking upto 2.4.2019.. Cash memo no [protected] generated and delivery of lpg cylinder is shown on 10.4.2019 by sms on registered mobile number. But cylinder is not delivered to consumer. The agency should be asked to send another cylinder at the earliest against booking done through automated system on 4.4.2019 as stated herein above...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — cylinder not delivered 3 weeks

 Rajendra Chowdary Nelakurthi on Apr 13, 2019
Hi i have booked my cylinder refil req on 28th march same day cash memo generated, and now 13th april they haven't delivered. I was registered many complaints on indian oil website and calling to them then called more than 29 times to distributer. But no use every day they were telling today will deliver from past 2weeks please help in this usually it should not delay more than week. I want to file case on this...
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — emergency no. are not contactable and selling promo code

 navneetrai1 on Apr 13, 2019
Dear sir/mam, my indance gas consumer no. Is [protected]. Last night my gas cylender was leakage and my 5 month old child was hungry for milk but due to leakage i am afraid.
Trying to call on emergency no. 1906 which was only selling ringtone and promo code (Please try from your mobile too) and one more emergency no. [protected] which was ringing and no response.

From 2.30 am to moring 7 am i was trying on both no. Till the time i child was crying.

Please help and i wish justice from you (My mobile no. [protected])...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — online payment issue reg

 அ.தீ.கிருஷ்ணன் அன்பானவன் on Apr 12, 2019
Dear sir,
9th april 2019 on dt gas booking on customer care line, after online payment paid in my credit card successful in rs:752, but today our logal iob gas agency executive direct my home gas delivery asking not receive online payment after cash rs:752 collected, pls clear the issue

Required documents attached kind your reference...
Complaint comments  Read comments Complaint category Gas Stations

IOC — lpg subsidy not credit

 Sumisara on Apr 12, 2019
Hello sir
I am booked lpg last date (08.04.19) and delivery gas next day but the subsidy amount rs.249. Something didn't receive my bank account previously month subsidy amount also didn't credited so please consider my both subsidy amounts credit my bank account below my lpg i'd details so please togather

Lpg id[protected]
My aadhar[protected]...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — please release subsidy

 psnilayam on Apr 13, 2019
This is to inform that, lpg cylinder subsidy did not received for 21 cylinders from 06/05/2017 to 21/12/2018. Due to bank mistakenly aaddar linked for nre account. So subsidy blocked, now bank correctly linked for normal account. So please release subsidy amount for above mentioned period. (06/05/2017 to 21/12/2018)
Consumer no: nc 7733, attingal, thiruvananthapuram
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — online payment failed payment not refund

 Srm Krishna on Apr 10, 2019
Dear sir
I have booked indan gas. March 17, 2019 .ioc link received my mobile, I click and make a payment, payment debited my account, but not refund still now. I complained many more time customer support, thay tell u go u r agency collect cash, he tell I am not give money u complain customer care. What can I do sir amount716 rs complain number (1-[protected]) kindly give proper solution pls refund my Amount I have attached...
Complaint comments  Read comments Complaint category Credit Cards

Indian Oil Corporation [IOC] — unsolicited checkup of gas connection

 Murali Ramakrishnan on Apr 10, 2019
I have a few questions to you, sir.

A) can’t we initiate a system from ioc – by which the consumer will know about the mandatory routine check up? I do appreciate the concern for safety – but the same should be initiated by the parent organisation (Similar to the banking industry who keep warning us about the transactions effected, not to disclose our passwords etc. Etc.).
B) the routine check up should be offered free of cost to the consumer – since it is a safety aspect and the charges are nominal at almost rs.5/- per month.
C) you can enforce this nominal...
Complaint comments  Read comments Complaint category Unauthorized charges

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