Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9226
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1080
down
580


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9226
Pending
0
Resolved
813
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (747)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — for lpg refill

 Vivek Sisodiya on May 11, 2019
The motwani gas is worst agency of satna it take extra charges of lpg refill
And can't provide refill at the time
In this agency home delivery is here but they never delivered the gas in the house and whenever you refill the lpg they take extra charges
They also take home delivery charges the weightage of lpg is also less when ever you measure the cylinder
So my humble request to resorted out this problem as soon as possible and take hard action to owner and employee of the agency
Take the instant action
Thank you...
Complaint comments  Read comments Complaint category Tax Services

Indian Oil Corporation [IOC] — delivery guy charges extra

 ratnatulasi on May 11, 2019
The delivery person from vishnu gas agency (Indane) in bangalore is very rude and charges extra everytime,. It's high time the higher ups of this prestigious organization take this up seriously. Inspite of paying online, they charge extra. Its not about money, it's about principles, i would rather donate to a orphanage than give these people. They have the audacity to argue and threaten you if not consent to their demands. I hope the heads of organization does something drastically.
Hoping for a positive response from the concerned department...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — refund required

 [email protected] on May 11, 2019
Dear sir,
I have booked a indane gas on 21st april 2019.
And also made online payment via bhim app.
Transaction reference number is-
[protected]
But after sometime they cancelled my booking with out any proper reason
And i have not received the refund yet.
I tried to contact them many times but did not get any satisfactory answer. They are always saying your refund is in progress.
It has been already 19 days i have not received the refund yet.
Could you please look into this.
Now please find my details-
Name-ashim chatterjee
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — booking is cancelled and amount not refunded

 Rohini Chennai on May 10, 2019
On march 11 i have booked indane gas and done an online payment and received a sms confirmation receipt copy of my payment rs 721 against refill booking ref no: 681627 for consumer no:[protected] of cash memo [protected] of amount rs 731
On march 23 i received message as gas booking ref no 681627 stands cancelled.

But still cancelled gas booking amount is not refunded....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas refill booking stands cancelled

 Teja teki on May 9, 2019
My consumer no is 330248. I have booked gas on line in april vide 330248. Ireceived a sms stating that consumer no:330248 has been generated and cylinder will be delivered shortly. And i received another sms stating that 330248 stands cancelled kindly book again or contact ur distributor. So this month i went to indian gas agency and booking is done through there and this month also i received same messages stating booking confirmed on consumer no:336276 and another sms booking got cancelled....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — air facility is not available in petrol pump of karad and vita road

 mohitevakil on May 9, 2019
My self adv. Vishal mohite yesterday around 10 to 11pm. I am travelling from karad vita road going to my village at wangi. At that time i m facing problem of tyre pressure. That time i am visited two petrol pump at night one is "shah petrol pump" ad hoc coco kadegaon and another shri datt petrol pump kadegaon but both are refused to air. They are saying such facility not available on petrol pump. When i asked bout machine of air, they said they are just showcase.

Please take stern action against them...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Indian Oil Corporation [IOC] — cylinder is delivered to someone on my name.

 Ayyappan N on May 9, 2019
Dear sir.

Thanks for addressing this case. I would like to bring this issue to your kind attention.
Seeking your support to get my pending cylinder which was supposed to delivered to correct consumer..

Yes,
My cylinder was delivered to someone. Pls help me here on this.

My lpg consumer no : cx23310470
Distributor code: 117367
Distributor's name : sri rama agencies
Mobile. +91-95xxxxx854

Sms 1.
Cash memo [protected] of amount rs.714 generated for booking no. 950894, shall be delivered shortly. Insist...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — payment failure - no refund

 hariharanravi on May 7, 2019
I booked cylinder on 15.04.2019 booking no[protected] through indane website and for this booking i paid through online but my first transaction is failed. After some time i tried to pay online and it went successful. But my cc card was charged twice mt191060063000010004131 and mt191060063000010004136. Please refund my money which is debited incorrectly to my card.

Regards

Ravi t...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — gas subsidy not credit

 Varaprasad Chandra on May 7, 2019
My consumer no./id is cx298236/[protected]. I was booked domestic gas cylinder through online duly paid the amount on 20.04.2019 of booking no.2.[protected]. Further, gas cylinder was delivered on 26.04.2019 of m/s royal indane ([protected]), museum road, governorpet, vijayawada-2 's invoice no.[protected] of 23.04.2019. But subsidy amount rs.232.07/- not credited to my bank account. Hence, it is requested to pay the subsidy at the earliest....
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — online payment is not received to the distributor

 Tjadr75 on May 6, 2019
My cons:no cx25904030 baby gas service adoor pathanamthitta kerala my booking no 554224 date 16/04/2019 making on line payment cash memo no [protected]. But my dealer not try to contact me and they cancelled my booking by giving a message empty cylinder is not available and the told me that my cash rs. 713.50 is not got to them what i can do for that make necessary action for that to get my cash...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — refill cylinder not delivered

 muthujeganathan selvaraj on May 5, 2019
Our consumer number is [protected].
We are buying cylinder from esha indane gas agency hosur. We booked refill cylinder on 21st april. But the cylinder is not yet delivered. Daily we are making call to the agency and they are saying today it will be delivered. But it is not delivering. They gave delivery person number but when we try to reach him he is saying i am not coming to that area. Dont know what to do. Kindly resolve....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — petrol mai milawat h, meri bike se paani nikla h. aur is wajah se meri bike baar baar band ho rhi thi.

 NavedUllah on May 5, 2019
State uttar pradesh, district amroha city mai ek petrol pump wala petrol mai khoob milawat kr rha h, indian oil ka petrol pump h, aur kal dophar maine 200 rupee ka oil dalwaya aur phir usk baad bike ne jhakte dene start kr diye aur baar baar bike band hone lagi, jb maine bike mechanic ko bike dikhaai to usne petrol mai paani mila hua btaya, aur usne bike se sb petrol nikaal kr usme se paani alag kra, tb jaakr bike start hui aur jhatke dene band kare. Mohd naved, contact number-[protected]...
Complaint comments  Read comments [2]Complaint category Other

Indian Oil Corporation [IOC] — fraud at petrol pump sector 12 faridabad

 puneet22 on May 5, 2019
Hi,

I asked the petrol pump at sector 12 to fill petrol in my car for rupees 500.

After starting my car, i noticed that they didn't even put 1 liter against 500 rupees.

I complaint them at the same time but they denied and didn't accept my complaint.

I don't know where to complain now. Please help.

My number is [protected]

I have the receipt as well if you want to see....
Complaint comments  Read comments Complaint category Gas Stations

IOCL — aadhaar inactive in npci

 hardev_katoch on May 3, 2019
Hi sir,

My mother name is urmila devi. I have submitted adhaar card in bank and is updated in the bank account but the npci is still inactive. So gas subsidy have not been credited from may'2017.
The bank account is in uco bank, lambagaon

Bank account no.[protected], ifsc code: ucba0001068,
Adhaar no.[protected]

You are requested to get adhaar no. Activated in npci.

Thanking you.

Haardev chand katoch...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — free air not provide and toilets not working

 CIP ICHODA on May 2, 2019
I, narsingoju srinivas, circle inspector of police, ichoda circle of adilabad district in telangana state, today i visited at ioc petrol pump at mannur village of gudihathnur mandal, adilabad district in telangana state (Chennur to nagapur highway 217 km stone) and observed that they are 2 petrol pumps were situated in the opposite direction and maintained by one owner. The owner of the ioc petrol pump created ramp by using bricks to cross the divider from one petrol pump to opposite petrol pump in dangerous manner. I ask to seller where air machines are not working, but he says that it is in under...
Complaint comments  Read comments Complaint category Public Transportation

Indian Oil Corporation [IOC] — dishonesty

 Rohan Rocky on May 2, 2019
Today afternoon i went to an indian oil petrol pump nearby located at malkajgiri, so the person who is filling the petrol showing the dishonesty to the consumers by not entering the price metre requested amount and pouring the petrol inappropriately by cheating the consumers, so i have asked the filler to pour 60 rs of petrol in the bottle but with inappropriate response he just poured 59.65 price of petrol and also by not refreshing the price metre he just poured another vehicle by mixing up the amount 60 rs and cheated him, when i got asked him he is not even responding properly the consumer didn't...
Complaint comments  Read comments Complaint category Other

Indane Gas — refund

 pramay goswami on May 2, 2019
I took 5 commercial cylinders in the month of february, person name was sushil - [protected] who took the money and came to deliver the cylinders, after 15 days of taking the delivery i called him to take back the empty cylinders and till the time person is making excuses like its holi, i am busy, i will get this done by tomorrow kind of stuff. Till today cylinders are with me and my money is stuck with the person. I visited the center once (5 days back) that day also he said that he will get it done by 11th. I am expecting a quick response on this with suitable action against the person. You can...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — rifling gas cylinder not delivered after 22 days

 H K Chaturvedi on May 1, 2019
I have booked on line for rifling of gas cylinder on 09 april 2019, and a massage received on 17 april for cash mamo ganaration and shortly delivered, but on dt 30april again a massage received that booking cancelled,
At this agency 'rajasthan gas agency kota jn' i have parsonally visit to agency for 3 to 4 time for each time for cylinder, even after booking on line, but cylinder not delevered till ' chakkar lagao ', why? So please do needful....
Complaint comments  Read comments [2]Complaint category Other

IOCL — change of address in same gas agency

 M.A.Surya Prakash Rao on May 1, 2019
Dear sir
This is to inform you that my consumer no. Is cx5114198. I have shifted from my old residence 45-33-47, near sangam office, akkayya palen, visakhapatnam-16. To a new residence i. E. 54-7-35, opp. Iocl petrol bunk, isuka thota, visakhapatnam. Both addresses under the same gas distribution agency... I approached to the office with changed address current bill. They asked aadhar card of the owner. Owner refused to give

Thanks & regards
M. A. Surya prakash rao....
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — change of address in same gas agency

 M.A.Surya Prakash Rao on May 1, 2019
Dear sir
This is to inform you that my consumer no. Is cx5114198. I have shifted from my old residence 45-33-47, near sangam office, akkayya palen, visakhapatnam-16. To a new residence i. E. 54-7-35, opp. Iocl petrol bunk, isuka thota, visakhapatnam... Both addresses under the same gas distribution agency... I approached to the office with changed address current bill. They asked aadhar card of the owner... Owner refused to give... What the way to do...
So i request you to deliver my indane gas to my new residence.
Your prompt attention to this action will be highly appreciated
Complaint comments  Read comments [1]Complaint category Gas Stations

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