Indian Oil Corporation [IOC] Complaints & Reviews

I am an existing customer of Bharat Gas and have been using their services for quite some time. However, I recently discovered that my Bharat Gas account has been deactivated due to an apparent connection with an Indane Gas account associated with my name. This information came as a surprise to me, as I have never had any affiliation with Indane Gas in the past.

I kindly request your assistance in investigating this matter and clarifying why my name is appearing on the Indane Gas customer list.

Full Name: Gaurao Sopan Bharambe
Contact:- [protected]
Email Address: [protected]@gmail.com

दिनांक 03.07.2023 को समय 18:20 पर में अपनी मोटरसाइकिल न UK 07 W 6316 passion pluse पर लक्ष्मी नारायण पेट्रोल पंप पर पेट्रोल भरवाने के लिए गया तो पेट्रोल भरने वाले द्वारा मुझे पूछा कि कितने का तेल डालना है मेने कहा 500 रुपए का बोला payment Phone pay पर कर दो उक्त युवक द्वार मशीन को बिना zero किए सीधा पेट्रोल भरना शुरू कर दिया मेरे मना करने के बावजूद वहा मेरी बातो को अनसुना करते हुए अपने साथी से बात करता रहा और तेल भरता रहा और रुपए 600 कुछ करके बोला आपके 500 रुपए का तेल भर चूका है। मेरे द्वारा इस प्रकार से मशीन को बिना शून्य किए तेल भरने पर अप्पति की गई तो वहा बत्तमीजी करने लगा। मेरे द्वार उक्त पंप के मैनेजर श्री धर्मेन्द्र से उक्त संबद्ध में शिकायत की गई तो उनके द्वारा कोई संतोषजनक जवाब नहीं दिया गया और कहा गया कि आप जहां चाहते हो शिकायत कर दो।
अतः में उक्त संबंध में अपनी शिकायत दर्ज करता हूं। तथा इस बात का आश्वासन चाहता हूं कि इस प्रकार की धोखाधड़ी को रोका जाए।

No air no water in pump plz...

Ioc SINGH filling Station sangareddy town & dist sangareddy near new bus stand main road when we go there power petrol available normal petrol not available on june 14 and No FREE AIR Last few years not working.when call sales officer not lifting the phone. his names showing in true caller abhiram plz see in this regard.

None of the town pumps are having air inflation facility. Every time denied to inflate the vehicle

Subject: Complaint about GSN Petrol Bunk on Bangalore Road, Hosur

Dear Sir/Madam,

I am writing to bring to your attention some concerns I have regarding the services provided by GSN Petrol Bunk located on Bangalore Road in Hosur. I have been a regular customer at this petrol bunk, and unfortunately, I have encountered several issues that have greatly impacted my experience.

Lack of Sufficient Staff:
Despite the presence of eight pumps (four for normal petrol and four for speed petrol), it has come to my attention that there is consistently only one operator available at a time. This has resulted in long waiting times and inefficient service, particularly during peak hours when the crowd is substantial. I kindly request that the management address this issue by ensuring an adequate number of staff members are present to handle the customer demand efficiently.

Inconsistent Fuel Offerings:
On multiple occasions, I have been offered speed petrol instead of the normal petrol I requested. This discrepancy is concerning as it affects both the performance of my vehicle and my overall expenses. I expect the petrol bunk to prioritize customer satisfaction and accurately provide the type of fuel requested. I urge the management to investigate and rectify this issue promptly to prevent further inconvenience and financial loss to customers.

Lack of Proper Response:
Furthermore, I have found the response from the staff at GSN Petrol Bunk to be unsatisfactory. Despite raising my concerns with them, they have not been responsive or proactive in addressing the issues I have faced. Effective communication and prompt resolution are essential for maintaining customer satisfaction, and I request the management to enforce better customer service standards among their staff.

I sincerely hope that you will take my complaint seriously and initiate the necessary actions to improve the overall service quality at GSN Petrol Bunk. I believe that by addressing these issues, the petrol bunk can regain its reputation for providing efficient and customer-oriented services.

I look forward to a prompt resolution to my concerns. Thank you for your attention to this matter.

Yours faithfully,
Santhanam A

I had gone to Devaraj Enterprises, Green Glen Layout, Bellandur, Bengaluru this morning at about 7am and asked for 500 petrol. The attendent (nagaraj) started filling the tank and didn't pay attention. When I looked at the meter, it was 2570 when I banged at my door to get his attention and asked him to stop. He went and brought who, I assume, was the manager and another man. They apologized for the "mistake" and asked if I was paying by card or cash. When I told him I was not going to pay for the extra and that he should pump out the extra, they refused. We talked for over 10 minutes regarding the same but one of the managers (dhanapal) starting calling me a cheapskate for not paying and leaving. He said I can pay little by little in three days. I insisted he pumped out the fuel but he got angry and walked away mumbling that we are creating a problem instead of just paying and leaving. We paid 2570 and left. In their defense, the manager said it was Nagaraj's first day at work. Why was he allowed to handle customers of he wasn't fully trained? Why is there no option to pump the extra fuel that was accidently put into the tank? Why should I have to pay for someone else's mistake? I don't know if this is a regular practice there but this is wrong and I would appreciate immediate action. Thank you

I had gone to Indian oil petrol pump devaraj enterprises, Green glen layout, Bellandur, Bengaluru this morning at about 7am. I asked the attendent to fill my tank for 500 petrol. He put the nozzle in and didn't pay attention, when I looked at the meter it was 2570. I had to bang my door to get his attention and asked him to stop. He got the manager and two men came out of the office. One of them (Dhanapal) walked to my car and asked if I was going to pay by card or cash. I told him about the problem and he apologized but still asked me to pay. He said it was the attendant's first day at work so he made a mistake. Then he started calling me a cheapskate for not paying up and leaving. I asked him to pump it out as I had asked him to fill for only 500. So some 10 minutes of explaining, he got angry and walked away. We had to pay 2570. I have heard about this scam before too and don't really know if this is a regular practice there. But why should I have to pay for someone else's mistake. If the attendant was not trained enough then why was he allowed to handle customers? I wonder what they would do on a busy day.!!
Please help.

I have made a payment of Rs. 2318.00 on 26th June 23, but still now this payment is not reflecting in Distributors Account. For this reason they are unable to issue a second cylinder from their end.
The distributor called me many times to cancel the payment and make it in their place since this online payment is not reflecting to their account. We are working and going there is not possible. I request the concern to look into this issue.

Operators speaks very rudely to me because they installed big stone near dispensing unit to save black marble installed at petrol pump which caused damage my car front. If I want cctv footage they are denied because cameras are not working. Even they are busy with preparation of food on gas cylinders. One operator is busy with delivery of petrol through 5ltr of can not by dispensing unit machine. Please take strick action otherwise I file complaint to petroleum minister department also.

Dear sir,
Operators are delivered petrol to customers by 5ltrs of can of testing openly. Secondly, they dn't respect customers also they speak very rudely because they installed big stone near dispensing unit it's damaged my car front part. Even don't provide cold water and recording of cctv footage.
They are preparing food on gas cylinder it's very harm for us. Please take strick action against guru nanak filling station 109202 village thatha otherwise I will file complaint to head office and petroleum minister department also.

Between my journey from Bengaluru to Hyderabad i stope my car for washroom near GATES INSTITUTE OF TECHNOLOGY BESIDE PETROL BUNK, INDIAN OIL Ramarajupalle, Andhra Pradesh 515401 I ENTER bunk and i ask for washroom the staf told mii its not for public and he use wrong language and i told about rules they told no rules for there bunk and lastly they told first you buy petrol then u use it then i told him i will complain your bunk then i leave

Hai,
I have encountered a complaint against employees (fillers at filling station). Actually today evening approximately after 08:30 Pm went to Indian oil filling station at Mogalthur toNarsapur road, Narsapur, Andhra Pradesh West Godavari District 534275. Employees at this filling station is very irresponsible. They can't answer properly to the customers. Customers are waiting in long queue in single pump only. They can't fill with any other pump which is free at that time.

Gas booking cancelled but refund not found
transaction number PT013159BFJION1DT99W

Hi Sir/Mam,

I am Ponnan C(Male) and staying on below address: N.o. 3/2311, Pillaiyar kovil street, Melmalaiyanur post and taluk, Villupuram district New Customer id: [protected]. I am customer from more than 10 years for Indane. I am regularly facing one issue which is collecting extra charges to delivery cylinder to home or when we take it from Indian office as well. I had complaints many times, but problem is not yet solved. Now they are asking Rs.40 extra more than invoice amount to taking from office by our won. They are not delivering it to our address, when we go and collect from their office, but till collecting extra money Rs. 40 per cylinder. when i asked that why you are collecting extra amount, they give some stories which is not relevant, not making any sense. After my complaints, every time when go and take my cylinder, they are yelling at me. last time branch owner was sitting, he asked my name, I had told and that you know my name, i told to you many times my name to you, why are acting like unknow and asking my name again, JPLC Indane gramin vitrak owner told insulted me saying that your name is looks like lady name and laughed out loud. The branch owner and working staffs never respect customers at their branch. They demand everyone to come their office address at melmalaiyanur take Gas cylinder every time and collect extra Rs.40 for all customers. Else they will not give gas and ask customer to come next day or branch owner will ask delivery boy to beat customer or verbally and physically abusive customer because delivery boy was working on the bar, now works on gas delivery. He looks like rowdy, so owner is using him for collecting extra money each and every customer. So kindly loot this issue and take necessary action. They never behaved customer friendly with customer.

I am attaching my passbook with this complaint.

Hi
There is a problem with SRIRAM FILLING STATION
situated in narasapuram, west godavari district, Andhra Pradesh.
I went for petrol refuelling after by bike ran out of petrol. I managed to reach petrol bunk using choke on around 10:30 pm. So asked to refuel my bike and asked if they are accepting Upi. But they are not accepting. I visit this filling station quite often, I have an idea that they will not accept upi. I haven't taken it seriously, but this time during night I have called my friends they didn't answered my calls. So It became very hard for me to get cash from one of my friends.

Out of 5 petrol pumps in narasapuram all are accepting Upi payments except this SRIRAM FILLING STATION.
So please take necessary action.

Regards
Sagar
[protected]

When we go to fill the petrol pump in Ejipura, they ask how much and i will say an amount like 800 or 600 something they fill like 100 and ask "you said 100 right?", then when I replay now I said this much amount, what they used to do like they wont zero out the meter continue filling to a 100 rupee less than what we ask and say like I have filled 100 earlier and filling rest now, i have checked it many time I got 3 time, then one day they asked "you said 100 right? "then I said yes, that guy is like wait you said 800 right i will fill that then I said no 100 is enough. not only a person does it every one is doing the same .I just test with other guys also. If I pay 800 only 700 is petrol is credited, it is a big scam I don't want any refunds but kindly look careful on this issue because they are consuming lot of money from innocent peoples by fraud practice

Petrol pump at Kavadiguda road Hyderabad Telangana. The dealer is not accepting online payment only cash is accepting from long time and the quality and quantity of petrol is not good . Pls have a thorough check and fine the dealer.

Its ok but the service is laking/ couldn't give me garlic bread and never asked me how my meal was which was very unprofessional and simple disgusting to see how far this restaurant has fallen i have been going here since before i was born and its never been this bad, simply disgusting

At the time of petrol refueling they used hand tricks. For confirmation i asked for bill then they started Harassing me while providing the bill. Employ is aged person and half bald. For lack of proof i couldn't do anything.