Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9700
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1199
down
617


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9700
Pending
0
Resolved
828
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (806)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — non delivery of cyln. agst bk 556336 dt 3/8/19 and payment invoice no 62553486 dt 4/8/19

 gorada on Aug 19, 2019
Delivery of cyn not made till date against booking reference no 556336 dt 3/8/19 & payment invoice no 62553486 dt 4/8/19. Msgs are send as "delivery will be made shortly and after that delivery has been made on 16/8/19." but, surprisingly no delivery has made. How this can be happened? In between personally enquired about the tentative delivery date, but all got no positive answere. The msg sent by ioc as the cylinder will be delivered. But, what is the period of the word "delivered shortly"? Am i did wrong paying in advance?
Banani paul...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — regarding inspection of lpg gas connection

 asis.ghosh on Aug 19, 2019
Today (19/08/2019) i have received a phone call ([protected]) from my indane lpg distributor (He saying tomar gas agency, ahmedabad, nikol) states that "due to the instruction from indian oil corporation (Ioc), there will be a mandatory inspection will be conducted on your lpg connection on all indane costumers immediately". The inspection is persistent and legal. You have to pay some rupees for the inspection. Otherwise the coverage of insurance will be invalid and also the next booking will be blocked.

I asked him, please send the massage through sms, email or other communicating...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — cng petrol pump

 Bhushy on Aug 19, 2019
I was in queue to fill cng in my car at a petrol pimp in goregoan east near smashan bhumi on 17/08/2019, waiting for about an hour, a car came from behind and went direct to the filling station and filled the gas and the person named dubey told me that he was in queue. How come he was in queue as i was in queue for about an hour. I went to the manager he also said the same thing. When i told him that i want to complain, he said why are you complaining sir. We will sort it out. I asked his name, but he didnot tell his name. This is the second time this has happened. The payment by card was also not...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — regarding abuse behave of petrol pump employee namely sewa singh at puranpur

 Abhi2314 on Aug 18, 2019
I am a government employee. I came to have petrol at indian oil petrol pump puranpur on wgich sakes ofgicer ashwini yadav is working.
An employee of petrol pump abused me a lot and scolded me as come what may i can not come there to give u petrol.
I was very much insulted.
Sir therefore it is humbly requested to u kindly take appropriate action aginst the staff otherwise it would a shamful deed of such employees who destroyes the fame of company.
Please initiate action at once
With regards...
Complaint comments  Read comments [3]Complaint category Employers

Indane — complaint about non delivery of cylinder

 PvBuddy on Aug 18, 2019
I had ordered a cylinder on 12 august and a message containing cash memo and booking no. Was delivered to me. But the cylinder was not delivered to me and when i enquired about the cylinder it was told that it was delivered. When i enquired at the gas agency they said that they didn't get the booking. It is causing a lot of inconvenience to me, so i request for immediate action....
Complaint comments  Read comments [1]Complaint category Government Organizations

Indian Oil Corporation [IOC] — petrol theft complaint

 arun08011987 on Aug 17, 2019
मैं आपको सूचित करना चाहता हूं कि लखनऊ शहर (हज़रतगंज) में उपस्थित एक इंडियन ऑयल पेट्रोल पंप पर पेट्रोल की कुछ गड़बड़ी हुई है मेरे साथ। पेट्रोल डालते समय पैट्रोल मीटर को जीरो पर सेट किया गया और ₹521 का मीटर चला मगर मेरी गाड़ी में पेट्रोल...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — non delivery of cooking gas on a regular basis

 gk08263 on Aug 17, 2019
Dear Sir,

I am a customer of Indiane gas (cust number:324856) by name V Gopala Krishnan residing in 216 T.R.T Quarters sithafalmandi secunderabad. This complaint is regarding the Indiane gas agency which is in the name of "Padma Gas services #[protected]/C/A/1, Boudhanagar main Road Warisguda. " which does not delivery the gas to home but as a customer we receive a message that Gas has been delivered at your location and this is not happening for the first time, such issue has been repeating since more than two years. Next day when we go to the agency and ask about the gas which has...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — petrol bank delivery quantity differ reg

 rajaramsaravanan on Aug 19, 2019
To day i filled petrol for my car at ioc bank located near muthupillai mandapam at kumbakonem for rs 500

.but we surprised to note the meter reading in my car is standstill as four point after filling petrol.we clarify the bank man, they say as request we filled for rs 500.
So we request you to send vigilence team to verfy the delivery quantity.
In my view they have cheating the customers. My cell no [protected]....
Complaint comments  Read comments Complaint category Law & Civil Rights

Indian Oil Corporation [IOC] — non credit of subsidy on lpg

 Narip on Aug 16, 2019
I received has cylinder delivered to me on 31.7.2019 and an amount of rs.655/- has been paid by me. But i did not get amount of subsidy credited to my account. Only an amount of rs.63/- has been credited to my account i. E. On account of reduction in price of lpg cylinder. Hence it is requested that the amount of subsidy may kindly be credited to my account immediately since i am eligible for that. My lpg consumer no is [protected] and the cylinder has been delivered by mohit gas service ambala city...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — late suplay gas cylinder

 C Venkatesh Achar on Aug 16, 2019
Dear team,

My consumer no [protected] in the name of c rukmini,
Am booked for gas cylinder and cash memo was raised on 11th aug 2019 cash memo no [protected] and same sms received on 11/08/[protected]@11:58am.
But still same was not deliver till now,
Their was not proper response from distributor.
We are waiting from 12 th aug till date

Pls tack action immediate...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — air filling pump not working for a long time and manager rude behavior

 Er Dipak Rohit on Aug 16, 2019
In this petro pump for long time the air pressure pump is not working whenever i visit to fill petrol. Today i also visit for petrol. After filling petrol into bike for air filling i asked to staff person. He said that pump is not working. And they have in built garage also with air filling facility. The staff person asked me that in the corner you will get air filling and point to one person who stand almost outside of pump. When i go to the garage there is no person available. And i also asked to another staff person to get air filling person. She also said that pump is not working and asker to...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — cheating people

 Muthuraja G on Aug 15, 2019
Two days back i went to okkiyampet thorapkkam ioc petrol bulk (Opp to cognizant).

They are cheating people. I asked to fill petrol for rs300. But they filled only for rs100 and stopped deliberately.

Then they fill for remaining petrol. But the quantity of petrol is very low. I only realized after two days as mileage given by my bike was very low compare to other petrol bulk which i used before.

Please see that petrol bulk review in google map. Lot of people was frustrated by that particular bulk...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — cheating customers with petrol quantity

 A_Common_man on Aug 14, 2019
I went to this petrol station, where i asked the attendant for rs100 petrol. So, without even typing the amount in the machine, he directly started pouring petrol, i asked why? He didn't reply and tried engaging me in talk and poured only 76.5 rs petrol and when i confronted him, he said i poured 100 and showed me reciept of 20 min earlier and said the time in petrol station aren't updated. So didn't even give me correct receipt. I want to complain about this and happened to me multiple times.. Please take an action or......
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — indane gas delivery issue

 Sb145 on Aug 16, 2019
My consumer number is Sshopkeepers1858 and gas agency is Shivam Indane in Deoghar Jharkhand. I have booked a connection but it is almost 10 days but I haven't received it yet. When I call them they say they don't have stock but in my locality I see the vendors from same agency giving domestic use gas to hotels and shopkeepers.I have even complained and got a complaint number 1-[protected] but till now no action is taken....
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — delay in receiving cylinder

 tushar birla on Aug 14, 2019
My name is santosh devi birla, consumer no. Cx18906514, i booked for gas cylinder through on line on 2 months before but still i have not received the gas cylinder. I have tried several times over phone no.[protected] for capital indane gas agency, guwahati every time they say sending tomorrow.

Please arrange to deliver the cylinder immediately....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — lpg gas online booking refund not given by ioc

 Sunil Rohit on Aug 14, 2019
I have paid the indane gas amount online and same is reflecting at indane portal and delivery boy also took cash on delivery from me. I want my extra payment refund. So kindly look into this matter as soon as possible.
Consumer no cx20549660 lpg id [protected] transaction id 904281 booking dt 29 june19 rs 745.5
Complain no:1) 1-[protected] 2) 1-[protected] & 3) 1-[protected]
I have contacted their payment partner tech process, they told me that they have transferred the rs 745.5 to ioc on 02.07.19.
Till date 14.08.19, my amount of rs.745.5 is not refunded to my account...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — pending for dedup means

 karmakar enterprise on Aug 14, 2019
Pending for dedup... Means
Home check application status
Check application status

Reference no. N1908131404751502419560
Application date [protected]
Consumer name monoj karmakar
Address 20, block no-he, 21 hatiara talbagan, near saradapally, kolkata north 24 parganas, west bengal, 700157
Your distributor uttarayan gas service
Status message kyc generated. Pending for dedup. Date :[protected]
Kyc no. [protected]
Kyc date [protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — request for change in mobile number

 Indira Anthony on Aug 13, 2019
My consumer number is 6767 in nanda gas agency, chennai. I have forgotten the mobile number against which my consumer number is linked. Can you please help me in changing my mobile number currently?
I tried speaking to the executive at nanda gas agency who is helpless and clueless about this.
Please resolve for us to book cylinders online.
We are unable to book cylinders online currently....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — charged more for fuel

 Anshita1a on Aug 13, 2019
I have access 125, i went for filling petrol pump at arihant filling and se today morning, the capacity of my vehicle is 5.6 l, however the price of petrol in jaipur is at rs 75.94 per litre, the guy who was present there charged me rs 500 which is next to impossible for my vehicle. I have payments details and everything. This is something beyond the capacity of my vehicle, it has happened at the same place before as well and i have the payment details of both the transactions....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — lost my passbook and bond paper

 Yadavr603 on Aug 11, 2019
Dear sir
My name is neeta yadav i lost my newly gas connection passbook and bond paper due to home sifting i tried to find my passbook through gas agency
My gas agency name is maa saryu gas agency balanapar in agency staf want money to resolve my problems and find my pass book and bond paper they taken 2 to 3 years of time but they not given any documents...
Complaint comments  Read comments Complaint category Utility Services

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