Indian Oil Corporation [IOC]
Indian Oil Corporation Ltd
Customer satisfaction rating: 41%
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12492
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Indian Oil Corporation [IOC] Customer Care

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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1448
down
731


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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41%
Complaints
12492
Pending
0
Resolved
5123
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Indian Oil Corporation [IOC] Complaints & Reviews

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Lpg cancel but money did receive.
Jul 13, 2021

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    With due respect, I need to inform you about the malpracticing in service of petrol by the alleged Petrol pump, which is one...
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    Dear sir, my name is Karthick J (Army) yesterday I had filled Rs 200/-for petrol in Sri Durga indian oil petrol pump, padanthal, sattur ..after I payed the concerned amount to the cashier he forget to give the change amount as I given Rs 500/-, he had returnly given only Rs 200/-only to me..but actually he will be return Rs 300/- for my bill.I came to know about this and I contacted the petrol pump at 7.30 PM, they told me that they will check the CCTV footage again whether u came or not our petrol pump and then we will contact to you to your mobile number till I have not been get any solution regarding about the issue.Their way of negligency make me hopeless..thank u sir..
    Jul 13, 2021

    Complaint Status

    Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
    Jul 14, 2021
    Updated by karthickumarj
    Need ur support as soon as possible.
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      Since last three to four months the Indian oil petrol pump at Hadapsar, near Manjri phata on Pune - Solapur highway does not have any person available to fill the air and the staff there is giving reasons like the person hasent come today or he is sick today... however the same is not acceptable for three to four months continuouslty.
      I spoke to the superior there and he had nothing to say so i informed him that i am now filing a complaint against them about this matter.
      Kindly call me...
      [protected]
      Capt. Vaibhav
      Jul 13, 2021

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        The employee off the radhe petrol pump surat was told me many times that thare ware a machine problem, server problem and...
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        Dealer name : Radco fuels
        Dealer code: 187860

        Dear Sir, more than 30 mints I have waited on this fule station to fill air in my car.

        No response from the dealer.
        Today the other shops are closed as per govt instructions.

        Kindly look into the matter and resolve.
        Jul 13, 2021

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          [Resolved]

          Hi Sir,

          This is to inform you that one of your dealer in Chungam, Pattikkad, Malappuram(District), Kerala(State) is always closing their pump. its operation has shattered the entire expectations of the locals. For many reasons, it closes almost two or three days a week. There is no oil there even during this Covid time. It is an activity that makes people completely mad. So please make an enquiry and do something as soon as possible.

          Thanks

          Sujith M
          Jul 12, 2021
          Complaint marked as Resolved 
          Resolved
          Jul 12, 2021

          Complaint Status

          Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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            Today (12.07.2021) evening by 6.00 p.m., I went to Parambil Bazar petrol pump in Kozhikode (Kerala) and asked to fill petrol...
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            Poor facilities at the petrol bunk/Center where there is no proper maintenance, respons, communications and facilities at...
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            Please note for consumer no 01436 cooking gas Cylinder was booked with ref. no[protected] but it was automatically cancelled without delivery on 11 June 2021..

            Again booking is done with ref no:[protected] on Monday with delivary time of 4 days . But till date no delivery was done till today .

            The consumer is 83 years old who is suffering for the unruly protocol.

            Please help
            Jul 12, 2021

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              On 12July 21, My father had filled petrol for a sum of Rs 150/- at Yapral.. Secunderabad

              He handed over 200 Rupee note and in return for change requested 50/- note..

              The staff had handed over denomination of 20+20+10 rupee notes for which my father requested for one single 50/- rupee note..

              The staff denied and behaved arrogantly. Also spoke in a harsh tone to my father who is a senior citizen and aged 73 years.. The other staff also refused to the request of my father

              This type of arrogance is not acceptable and staff need to be strictly warned to oblige and behave politely especially with senior citizens

              Also there was no supervisor or manager at the filling station from 1430 hrs to 1830 hrs to file a complaint...

              Iam a serving soldier and away from family therefore a redressal is essentially reauired to dependants
              Jul 12, 2021

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                Resected Sir,
                Myself, Jatinder Singh
                On monday afternoon, I have to visit one of my institute which is located at Ram Tirath Road around 2.00pm. All of sudden, I came to know that my car ie.Swift Dezire PB021100 having low pressure in Tyre. On the way, I stopped at Indian Oil, l requested the present employees to refill the air, but nobody eve came and helped me.I stayed there waited for somebody's assist.but all on vain. I have to face inconvenience due to poor service and non cooperation of your petrol pump.
                Regards
                [protected]
                Jul 12, 2021

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                  On 12 July 2021, I went to Rajbir Auto Centre for Petrol filing and as usual when I asked to full the Car Tank they first...
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                  Dear Sir/Madam
                  I am citizen of samas near by Tripti fuel center, whose allocated or license given to Leela Kumari Prasad . It's located in Samas More police station barbigha district sheikhpura Bihar pin code 811101.
                  This retail outlet has not followed length and breadth properly .As per norms length required 35 m *35m State highway 83 in Bihar but this has only 35m *32m.
                  Also not followed norms of passed rural road within 50 m .
                  School is also within 50 m.
                  Impact of this less length all vehicle crowd come s in SH83 and regular accident have to happen .
                  Please take necessary action on this .
                  Thanks
                  Rameshwer singh
                  Jul 12, 2021

                  Complaint Status

                  Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
                  Dear Sir/Madam
                  I am citizen of samas near by Tripti fuel center, whose allocated or license given to Leela Kumari Prasad . It's located in Samas More police station barbigha district sheikhpura Bihar pin code 811101.
                  This retail outlet has not followed length and breadth properly .As per norms length required 35 m *35m State highway 83 in Bihar but this has only 35m *32m.
                  Also not followed norms of passed rural road within 50 m .
                  School is also within 50 m.
                  Impact of this less length all vehicle crowd come s in SH83 and regular accident have to happen .
                  Please take necessary action on this .
                  Thanks
                  Rameshwer singh
                  1 Comment
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                    महोदय मैंने आपकी कंपनी इंडियन ऑयल के पेट्रोल पंप...
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                    उत्तर प्रदेश के मेरठ सिटी में तेज गढ़ी चौराहा वे...
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                    Dear Sir,

                    I'm belong from village Raholi, Tehsil Newai, District Tonk, (Rajasthan) pincode 304022, and here...
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                    Hi Team

                    My self Punam devi request you to help to change my account and distributor visiting office from 1 year no help provided yet please look into the matter and help in resolving the issue.

                    Consumer I'd -[protected]
                    Jul 10, 2021

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                      Misbehave of Indian oil worker Ghasian
                      Dist -Balangir, Via-Patnagarh, AT/PO-GHASIAN
                      Jul 10, 2021

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                      Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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                        I belong to Tapa Mandi, Teh Tapa distt barnala 148108. My city's petrol pump M/s Bansal filling station does not refuel any...
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