Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9384
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1080
down
580


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9384
Pending
0
Resolved
812
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (745)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — fraud / purchased a single cylinder but they mentioned 2 in bills and gave only 1

 bharat1990 on Mar 16, 2019
Dear sir
I had purchased a new connection of lpg domestic gas as on 13.09.2018.
Customer name. Bharat datt
Customer id.[protected][protected])
Distributor name. K2 international. Sarita vihar

Sir, i applied and received one cylinder against my purchase with other accessories.
But last month i went to distributer for 2nd cylinder then they told me. You have already purchased two cylinder now u can't get another cylinder.
This is really discusting. I purchased only one and paid for only one. They sold my 2nd cylinder in black.
Please...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas distribution atrocity - sri revathy indane gas agency

 Muthu kumar R on Mar 16, 2019
Hi sir.
I am guruvammal s consumer number cx14322509.
I have booked lpg gas refilling and got a cash memo on 13-mar-2019, confirming delivery. But no cylinder delivered till now. Tried calling their contact numbers. But none of the numbers are available in service.
So i personally walked over to office to enquire about the status on 15-mar-2019. They advised the delivery was done on 13-mar-2019 itself and they will enquire with the distribution guy's. But till now no updates. I stepped again to agency but there was no proper response and requesting to wait. While i was there,...
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — amount deducted from bank but the money yet to be received by the merchant (indane gas)

 mrityunjay prasad singh on Mar 16, 2019
Sir,
On 28th feb 2019, i made a payment of rs.747 at 08:47pm against an indane gas booking through its website www.indane.co.in. it was a upi payment which i did through paytm upi. The payment gateway is [email protected] i. E. The payment has been sent to upi id - [email protected] The payment was successful and got a receipt from paytm. But even after 16 days, indane gas agency says that they have not been credited with any amount from my side and paytm says that the transaction is successful. Upi reference id[protected]

Kindly look into the matter and provide me with either a refund...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — using commercial purpose by domestic l. p. g cylinder (subsidy)

 Manishankaryadav2019 on Mar 16, 2019
Dear sir
My name is mani shankar. Am living in t. C. Koot road. Vanur taluk. Villupuram district 605111. Tamilnadu. There is one men's hostel running in no 2. Gopalakrishna nagar, t. C koot road, vannur taluk. Villupuram district. There is one hotel running inside the hostel by inchatge without prompts permission from govt they using domestic l. P. G cylinder for commercial hotel purpose. Pls kindly take a action against on inchatge and owner by rule of law.
Thanking u
Manishankar ([protected])...
Complaint comments  Read comments Complaint category Food

Indian Oil Corporation [IOC] — transfer of connection to natraj gas service, defence estate agra

 Prabhakar Shendekar on Mar 15, 2019
My consumer no is[protected] with natraj gas service, but for sometime was transferred to vaishno indane gas service, pertabpura, agra. This connection has been again transferred to natraj gas service. More than a week has elapsed, but on line booking is being accepted on the ground that the connection is still not active.

On contact with natraj agency, they have asked me to wait for two days....
Complaint comments  Read comments Complaint category Lawyers and Attorneys

Indian Oil Corporation [IOC] — regarding to get esic card

 Indianoiladoor on Mar 14, 2019
Sir,
We are employees of indian oil pump, adoor near hs. Jn. We are working here for long time. About 10+ employees are working here. But we didn't get any esic benefit and our employer didn't take any action for registering in esic and we all people didn't get any benefit also. However the employer deducting the esic contribution from employees in every months. Due to which employees are facing lots of problems in medical treatment.. Here i attach a scanned copy of our complaint letter also from employees.. So for that, take an immediate action towards our institution for registering our...
Complaint comments  Read comments Complaint category Employers

Indian Oil Corporation [IOC] — payment blocked amount not refunded.

 sivamani02 on Mar 14, 2019
Sir i am purchase lpg through online that time purchase rejected and my amount was debited, but still my debited amount was not refunded, i am request an bank they said we are not to give refund because of you are transact by neft and i am contact to my lpg agency they said we are dont know, and i am contact to ioc they said we inform to your agency they give solution, but still my transact amount not refunded, my lpg distributor is sunther gas agency and my consumer id 024785 my mode of transaction neft, utr no: ioban[protected] transaction date dec 24 2018 transaction amount 875.67, now i want...
Complaint comments  Read comments [1]Complaint category Banks

Indane Gas — delay in refill cylinder delivery bad service

 9871205315 on Mar 14, 2019
Hi,
I Munna Singh and my gas agency name is Sahanya Indane, Manesar Kasan Road Dist-Gurgaon, Haryana .
I have booked the gas on 4/3/2019, but it has not delivered after 10 days .
how could a customer can wait more than 10 days to get a refill cylinder delivery .Bad service provide indane gas or agency . My Booking refrence no is 900822 .
His customer care no- [protected] is very busy or solution not given

kindly resolve the issue i urgent need of refil cylinder...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — non receipt of subsidy in respect of cylinder delivered on 09-03-2019 vide cm no. 3000095925 of associated traders, t nagar, chennai 600017

 krishnanr on Mar 14, 2019
Consumer number 34808 - consumer name : krishnan r

The cylinder was recently delivered on the 9th instant against my order of requirement by the distributor associated traders in t nagar chennai 600017 tamil nadu and still the subsidy amount mentioned in their cash memo no [protected] has so far not been credited to my bank account.

Request immediate action for crediting the subsidy to my bank account and confirm action taken as well.

Thanking you and looking forward to your resolution....
Complaint comments  Read comments [1]Complaint category Family & Relationships

Indian Oil Corporation [IOC] — unauthorised gas connection issued by indian gas agency

 amitjat03 on Mar 14, 2019
My family ration card no[protected], name of ration card holder - bimla devi, vpo - bharounda kalan, distt - jhunjhunu (Rajasthan), pin-333024. When i application for new gas connection in pmujjwalayojana at my region jhunjhunu (Rajasthan). Then gas agency distributor said that connection has already issued on this ration card by jindoli indane gramin vitrak, indane gas agency,, village - jindoli, opp power house alwar (Rajasthan). I called to many times to jindoli indane gramin vitrak, indane gas agency, alwar but not positive response. Hence, jindoli indane gramin vitrak, indane gas agency alwar...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indane Gas — subsidy is not credited

 Pradeep Singh Bhadouria on Mar 14, 2019
Cash memo [protected] of amount rs.701.5 generated for booking no. 820481, shall be delivered shortly. Insist for pre-delivery check while receiving refills

I have booked a cylinder and got the delivery on 7 march 2019. But subsidy is still not credited and when i am calling on customer service they are disconnecting my call. Please look in to this matter.

My register number with my indane account is [protected]...
Complaint comments  Read comments [4]Complaint category Gas Stations

Indian Oil Corporation [IOC] — still pending and no solution

 Sk.Md Ali on Mar 14, 2019
Hello,
        a week later, you still could not give a resolution to my complaint. That means i have to understand that everything is being taken from the consumer as per your order, from the consumer. You get the extra money share.
                      when you can not do any of its solution, then the next step is to take me to myself.

Thank you
Sk. Md ali
[protected]...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — cylinder not delivered after full payment and miss behavior with me

 ManishK88957047 on Mar 13, 2019
Dear sir
I have a gas connection with indane gas agency, poonam gas agency, gwalior (M p.). Cust no: 170983 name manish kumar (Cx[protected]. I had booked (Purchase new connection) a refill cylinder on 7th march 2019 till now i haven't got delivery. And i visit agency then miss behavior with me agency staff so please take a hard step against these types of system created by some distributors....
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — no online payment option provided

 shaheda135 on Mar 13, 2019
Hi all,
Every time when we are booking refill from mukund distributor we are not getting online payment option instead of that they are sharing a sms with link to pay the refillamount which doesnt work. Asking us to pay amount by cash ti delivery boy at the time of cylinder delivery. Kindly share any proper email address where i can share there sms and even call recording of executives in which they are saying the online payment option has been removed now we need to pay cash only. We faced similar issue with ealier distributor as well and now samething happening again. I guess govt should...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Indane — delay in gas delivery

 sahoojagan on Mar 13, 2019
Hi,
I am Jagabandhu Sahoo and my indane consumer no. is [protected], Registered Mobile no. is [protected] and my gas agency name is Sri Ambiram Indane Gas Agency, Chennai, Kanchipuram, Tamilnadu.
I have booked the gas on 3/3/2019, but it has not delivered yet.
how could a customer can wait more than 10 days to get a refill cylinder delivered and still they are telling me to wait for 2-3 days more.
please resolve my request and deliver my refill today....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — paid through online for gas but distributor not received the same

 Jitendra Nath Mishra on Mar 13, 2019
Sir,
My consumer no. Is cx25845461 and the distributor is brijwasi gas agency gomti nagar lucknow. Against my refill booking i paid online rs.735 but the agency is asking money for cylinder saying that they have not received money. My account is debited already.
Further, i tell everytime to delivery boy to come with pos machine for card payment but he doesn't bring saying that agency does not give him the machine.
Please intervene to resolve my problem immediately.
Regards,
Jitendra nath mishra
Mob.[protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — cylinder gets emptied in 20 days

 Nivedita Dinkar on Mar 12, 2019
Consumer no. [protected], s. V. No & date: [protected], 13/01/16,
Agency: suri gas agency, 17 b, sirki mandi, agra.
Consumer's name : nivedita dinkar,
Address: hig 284, sector 16, avas vikas, sikandra, agra, up, pin 282007
For the last three times, my cylinder gets finished in approx 20- 22 days, whereas we are a family of two. I informed the hawker too, but still it is the same. I tried your toll free no today, but no one picked up after a long hold.
The agency too never picks up like you.
What do i do?
What is the solution?
Nivedita...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — by mistake give up subsidy

 Rakhi Bajpai on Mar 12, 2019
Earlier i was getting subsidy in my account but it suddenly stopped. When i enquired about the same, i was informed i gave up susidy which i never did and i am very sure about it. I spoke to the dbtl helpline number they said i have to write application to my gas distributor but when i reached distributor, he bluntly said it cannot be done. Now i dont no how to proceed...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — demanding for extra money.

 Yadaiah Nirjavelli on Mar 11, 2019
Hi, sir i stay in hyderabad, i take my lpg cylinder from sri srinivasan gas agency, hastinapuram, they are demanding extra amount, if not given they are taking back the cylender. If i complete to the agency they are also not responding property. Next time when i book a cylinder it will be a month delay or a message stating that door locked. They are demanding and telling that we have increased the delivery charges. Pl help me out in this reg....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — providing less petrol in given amount

 Vernit Tyagi on Mar 11, 2019
I have been a regular customer of indian oil, one of your oil station in meerut, uttar pradesh have been stealing petrol on a regular basis today is the third time in last one month that i have been provided with less petrol in given amount also the behavior of workers of that particular oil station is very rude and intolerable. I request you to please take suitable action against them as soon as possible....
Complaint comments  Read comments Complaint category Gas Stations

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