Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9389
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1081
down
582


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9389
Pending
0
Resolved
813
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (748)

Indian Oil Corporation [IOC] Complaints & Reviews

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IOC — lpg subsidy not credit

 Sumisara on Apr 12, 2019
Hello sir
I am booked lpg last date (08.04.19) and delivery gas next day but the subsidy amount rs.249. Something didn't receive my bank account previously month subsidy amount also didn't credited so please consider my both subsidy amounts credit my bank account below my lpg i'd details so please togather

Lpg id[protected]
My aadhar[protected]...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — please release subsidy

 psnilayam on Apr 13, 2019
This is to inform that, lpg cylinder subsidy did not received for 21 cylinders from 06/05/2017 to 21/12/2018. Due to bank mistakenly aaddar linked for nre account. So subsidy blocked, now bank correctly linked for normal account. So please release subsidy amount for above mentioned period. (06/05/2017 to 21/12/2018)
Consumer no: nc 7733, attingal, thiruvananthapuram
Regards
Prasannan...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — online payment failed payment not refund

 Srm Krishna on Apr 10, 2019
Dear sir
I have booked indan gas. March 17, 2019 .ioc link received my mobile, I click and make a payment, payment debited my account, but not refund still now. I complained many more time customer support, thay tell u go u r agency collect cash, he tell I am not give money u complain customer care. What can I do sir amount716 rs complain number (1-[protected]) kindly give proper solution pls refund my Amount I have attached...
Complaint comments  Read comments Complaint category Credit Cards

Indian Oil Corporation [IOC] — unsolicited checkup of gas connection

 Murali Ramakrishnan on Apr 10, 2019
I have a few questions to you, sir.

A) can’t we initiate a system from ioc – by which the consumer will know about the mandatory routine check up? I do appreciate the concern for safety – but the same should be initiated by the parent organisation (Similar to the banking industry who keep warning us about the transactions effected, not to disclose our passwords etc. Etc.).
B) the routine check up should be offered free of cost to the consumer – since it is a safety aspect and the charges are nominal at almost rs.5/- per month.
C) you can enforce this nominal...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Oil Corporation [IOC] — gas refill has not received after making online payment

 samuel67 on Apr 9, 2019
I samuel karuthalagan who is staying in bangalore having indane connection through sheela agency j. P. Nagar bangalore has been booked refill on march 26th and simultaneously paid online 699.67 rupees for the same through city union bank but till today i have not received the cylinder even though i have raised a complained on 1st april their is no response twice they brought cylinder and taken back by saying payment has not revived and they demand money for the cylinder once again.
So for i have not received my subsidy amount from the begging more than twenty cylinder i have taken apart from...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — quantity and quality issue

 Adv Bharat Singh Sant on Apr 9, 2019
Your petrol pump m/s kargil shaheed ramesh chandra filling station at jalalabad (Shahjahanpur) is involved in massive theft and cheating of diesel. There was no fuelling but meter was continuously moving. What ioc is doing even after up and maharashtra incident. Please investigate the case, the pump is doubtful in terms of quality and quantity. I filled hsd amounting rs 1510 on 05.04.19. No sms scheme was explained to me. Ioc makes fake promises to the customer....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — udai gas non delivery of gas cylinder after booking

 7357 on Apr 9, 2019
Sir,
My code is 30816
I booked cylendre for home delivery on date 16.03.2019 but not deliver. To cylendre whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with udai gas agency ajmer rajasthan pin 305001...

Regards
Amar singh
Ajmer (Rajasthan)
Pin-305004...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — change of name

 maliram baswal on Apr 9, 2019
Sir, my uncle has a gas connection in kwick gas service at jwalaheri, paschim vihar, new delhi, consumer no. Rg-16182, lpg id[protected]. He died 3-4 months ago. Now my aunt wants to change name in gas connection. She has all the required documents. She has gone to gas agency so many times and requested to change name but the dealer told her that your connection is from an old scheme (Mrs. Sheila dixit, ex. Cm of delhi) and it can not be transferred.
Sir, my aunt is very poor. She cannot afford so much cost since she will not receive subsidy due to her husband's account has been...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — indane gas not delivered

 Kawal Virdi on Apr 7, 2019
Dear sir,

Been facing the issues with indane gas distributor over 3 years now, on booking getting cancelled everytime and delay in delivery of refill cylinder. It's over 15 days now since the cash memo got generated, refill not been delivered still. No one in the agency receives calls and most of the time call never gets connected as they keep the ph receiver on the table.

Customer no - cx12369530
Name - kawaldeep singh virdi
Contact no - [protected]
Gas agency name - aashisu indane gas agency.

Would like to highlight that the deliver...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — meter reading jump

 FITFAM INDIA on Apr 7, 2019
3148 RS filled, I've made a prior transaction of 3000 RS and there was no prior amount put.
It was a clear meter jump from 1200 RS to 3148 rs. Please check the meter and I've made a transaction of 3000rs with my SBI credit card PRIOR.
They haven't questioned me on the meter jump and the employee accepted that it is a meter problem please report them as meter jump is a crime and fraud....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — complaint against late delivery & short weight delivery

 ramraj sharma on Apr 6, 2019
Dear sir,
My consumer no-26748. I have complaint against my indane gas cylander late delievery. I booked my cylender on 1st april 2019. But still cylender is not delivered on 6 april. And every time delivery boy deliver a short weight in cylender. Many times i tell him to delivere fill cylender he is not listening anything. So please resoled is soon as possoble..

Thanks
Ramdas sharma...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — address change

 gurvinder devgun on Apr 6, 2019
I have indian gas connection and my consumer No:[protected] Name gurvinder kaur Add:- A 1/225 Sec-6 Rohini but now i change my address and i visit your vendor Triputi Balaji Associate Sec-5 rohini Delhi-85 .when i submitt all document regarding address change she demond 300 Rupees for address change charge so please clearfiy on my register number [protected] this charge will apply or not by Indian oil corporation...
Complaint comments  Read comments Complaint category Unauthorized charges

Indane — amount deducted but gas cylinder was not booked

 MehulPatel24 on Apr 5, 2019
Dear sir,

I booked gas on 24/march/2019 through indane mobile booking number. I tried to do the pre-payment in advance through card. Amount deducted from my account but transaction was not displayed in history, it was for the amount rs. 697.5/-.

Please help me to get my money back. Please help me here.

Consumer no. [protected]
My name mehul patel

Bank transaction reference number[protected] (Paid through phone pay)

Thanks,
Mehul...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — very bad treatment

 [email protected] on Apr 5, 2019
I have purchased xtrarewards card from one of your outlet. After that today i went for fuel filling. I had a cashback of 267 point, and asked them to redeem that they told it is not possible. After that i asked to add point to xtrarewards card they refused to do that also. I purchased this card for 60 rs. Are you people snatch money from us. I am very fustrated about this. While giving the card you where assuring of getting point, but the points that i got as cashback cannot be redeemed. Can you please cancel my card and give back the money....
Complaint comments  Read comments Complaint category Computer Software

IOCL — improper service

 sharimroman on Apr 5, 2019
I have a gas connection with sonar bangle gas service. It is a matter of deep regret to inform you that after so many complain regarding booking of my gas cylinder. The distributor is delaying my booking and does not give proper response. Even they do not pick my phone call sometimes. And always used to say that come to the centre and take the cylinder personally. I am not satisfied with the service. So for that reason i want to change the distributor.
Phone: [protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — I am complaint about my refund by the delivery man

 beena aswath on Apr 4, 2019
Dear sir,
My custom no is : cx17382574
I booked my cylinder online by paying through netbanking but the person who delivered cylinder took money i paid twenty extra (720.00) also i phoned ekadanta insane gas service office she told you have already paid money i will ask him to refund your money from last four days kam calling him daily he is not responding please help me.

Thank you...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — cash memo generated and extra amount charged by delivery boy

 anish Walia on Apr 4, 2019
We have booked gas with ioc pooja gas agency kurali and got booking message ref. No:333098 on 28th march 2019. With in two days cash memo generated ([protected]) message received but not showing payable amount in msg. But reffiled cylinder still not received as on 1st april 2019 so we have tried to know the status same was showing cylinder delivered. Then we have raised a complaint no:[protected] and assure us to delivered the cylinder with a week.
On 4th april 2019 morning 9:30 am receive a call from gas agency delivery boy. I call to gas agency staff to confirm the exact amount / and cash...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — delivery boys of insane always ask for extra money

 sanjit647 on Apr 4, 2019
My consumer no. Is [protected]. T t indane gas service, puttenhalli, jp nagar 7thphase,
Bangalore
Every time i book for a refill, the delivery boy ask for extra money, if not given they, misbehaved.
I complained many times to the distributor, but no action is taken against the delivery boys.
It has become a regular practice of extorting extra money from the consumers.
May indane authorities take some action....
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — subsidy give up I want cancel give up subsidy because I have click by mistake give up subsidy option

 [email protected] on Apr 3, 2019
Deactivation of give it up subsidy

Wrongly click give it up button please deactivate give it up subsidy
I cannot receive my subsidy Last One Month may & 7th March so please help me
Deactivate give it up subsidy & continue my subsidy.

Consumer Name Neeta Devi
Consumer id : [protected]
Distributor name : Sainani Gas Service
City : Aligarh
District : Aligarh
Contact No : [[protected]-[protected]]
Email :- [email protected]
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — deducting rs. 400 for regulator

 Sujeethbti on Apr 3, 2019
My consumer no is [protected]
Ganesha gas agency, mogapair west chennai
I am relocating to noida so i am surrendering my cylinder. Since regulator is not avaible with us so they are charging rs. 400/- as a deduction while rs. 150/- is mentioned in the document.

So please advise us about the correct charge of deduction for regulator if they are charging more please help me to get my money from distributor....
Complaint comments  Read comments [1]Complaint category Other

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