Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9700
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1199
down
617


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9700
Pending
0
Resolved
828
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (806)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — pathetic service provided by distributor

 bikgouri on Sep 3, 2019
The complaint is against vikas distributors (Indane lpg gas distributors)

Address: suraj apartment, canara bank building, new town, kolkata - 700156, opposite of dlf and ibm complex. Phone number[protected],[protected]

Whenever i try to contact them post 10 pm they say their system is not ready/upgraded and i need to call after 10:30 pm. After 10:30 pm they still need time for their system to be upgraded.
Post that i can not get hold of them because their number is not reachable and if reachable they do not answer the call. The numbers are mentioned above....
Complaint comments  Read comments [1]Complaint category Utility Services

Indian Oil Corporation [IOC] — i am complaining about not delivery of gas cylinder (lpg)

 JOGENDRA GOSWAMI on Sep 3, 2019
I have booked for refill of lpg cylinder on 13th august, 2019, but till today (03/09/2019) the distributor has not given the same. Last week i have personally visited two times to the distributor office to know the matter. Every time the officials of the distributor told me that today you will get the lpg cylinder, but no delivery man come to my home yet.
My consumer no. Cx24337349
Distributor's name: city gas service
Distributor's code : 160868...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — subsidy on lpg not credited [Resolved]

 navneetsarawgi on Sep 3, 2019
I booked gas refiling through sms on dt-21.08.19 with devi gas service at kanke road, ranchi. The cylinder refill was received on 22.08.19 but till date subsidy has not been credited in my account uptill now even after 10 days of receiving the refill.

Consumer no. - x14399
Lpg id is[protected]

Consumer name - deepak sarawgi, ranchi

My dealer
Devi gas service
Kanke road, ranchi, jharkhand...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — not provide refill

 Pathan Dilavar on Sep 2, 2019
Hafisha k pathan
Rajvipura kasbama village itadara
Ta mansa
Dist gandhinagar
Pin 382845
My adharr.[protected]
Mo.[protected]

Agency address
Siddheshwari indane gramin vitrak
At & po itadara
Ta mansa
Dandhinagar
382825
Mo[protected]

Dear sir
Me pathan hafisha karim khan

Mene apki agency 2 sal se chakkar laga rahi hu magar meri refill mujhe gas agency wala nahi de raha bar bar bolta hai ki prose me hai magar mujhe refill nahi de raha so pls help me aur mujhe...
Complaint comments  Read comments Complaint category House, Apartment Rental

Indian Oil Corporation [IOC] — petrol quantity... not filled petrol but they collected money rs. 100.. then they filled again 100 rs.

 e commerce on Sep 1, 2019
Hello team

Good morning.

Myself a. Anand mobile number [protected]. I went to indian oil petrol pump today sunday timing aproximate 18:15 pm to 18:50 pm. Near ice cream shop two filling pump is there. Out of two, near corner side filing station, i have asked a person weared cap to fill petrol for rs. 200. He told to me to check reading. I did not check. Finally he noticed that filled rs. 100 only. He requested to fill petrol once again for another rs. 100 that he missed. But, i was ignore to fill again. I put key on my pulsar two wheeler bike number tn14 b5275 and started...
Complaint comments  Read comments [1]Complaint category Other

Indian Oil Corporation [IOC] — gas not delivered till date

 Shivrajrudra on Sep 1, 2019
I have booked gas refiling through online on dt-21.08.19 after booking massage display as below-
Booking for con no cx11300149 is registered with ref no.200185. Refill expected delivery:2-4 days. Ensure pre delivery checks viz. Weight & seal before delivery dt-21.08.19
But till date gas not received, my service center is as below
Anand gas service
Ranchi jharkhand
Regards
Shiv raj rudra
Ranchi
[protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — not getting gas cylinder delivery of consumer no 28692

 ArvPravin on Aug 30, 2019
Dear sir

I have a gas connection with indane gas agency, "aditi gas" h b road, ranchi. My consumer no: 28692 in the name of bindeshwari prasad singh. Every time when i book over phone they never deliver gas cylinder on time. I have booked a refill cylinder in 2nd week of august but till now i haven't got delivery. Please do needful.

Bi deshwari prasad singh
Con no 28692
Contact [protected]...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indane Gas — not getting cylinder on time after booking of more than 15 days

 ArvPravin on Aug 30, 2019
Dear sir i have a gas connection with indane gas agency, "aditi gas" h b road, ranchi. My consumer no: 28692 in the name of bindeshwari prasad singh. Every time when i book over phone they never deliver gas cylinder on time. I have booked a refill cylinder in 2nd week of august but till now i haven't got delivery. Please take a hard step against these types of system created by some distributers....
Complaint comments  Read comments Complaint category Gas Stations

Indane Gas — two times payment for one gas refilling

 praveenkmr2 on Aug 29, 2019
My indane gas refilling consumer no cx12953272 i got msg from indane gas for online payment i paid through by my debit card 575rupees.. My online payment order no[protected] my invoice no[protected].. After that gas agency guy asked for payment by card only we paid two times for one gas refilling pls refund for the online gas payment.. We paid online payment and also by card payment through cylinder boy so kindly pls refund the online transfer amount 575...
Complaint comments  Read comments Complaint category Products & Services

Indian Oil Corporation [IOC] — wrong meter at sarai kale khan pump

 Prk M123 on Aug 29, 2019
This is to inform that the pump at sarai kale khan at new delhi, has pump machine which will show meter starting with zero and at the end it will just change to amount you asked.
I had this scenario twice when i asked them to fill diesel for rs 500,
(Cause of emergency only i come to this station and take only fuel worth 500), the meter will start at zero and till 450 it will jump to 500.
You tell them then they shout and misbehave,
So kindly look in to this matter seriously as they are giving wrong message for your brand and creating people....
Complaint comments  Read comments Complaint category Public Transportation

Indian Oil Corporation [IOC] — convenience charge for online payment

 MANOJ MAL on Aug 29, 2019
Hi Team,

Greetings of the day !

Why convenience allowance_Indane Booking Payment via Online_Customer ID# 8076_Bhuder Mal

Customer - Bhuder Mal
Customer ID - 8076
Gas Agency - Khan Enterprises

I booked my LPG gas cylinder (which is in my father's name - Bhuder Mal) of ₹ 574.50 however Indane charged ₹ 581.29 mentioning that ₹ 6.79 is the convenience charge.

I would like to differ from this unjustified explanation since I spent my mobile data and time while making this payment from my HDFC Credit Card...
Complaint comments  Read comments Complaint category Internet Services

Indian Oil Corporation [IOC] — lpg cylinder not supplied. but message received as cylinder delivered. request action against the delivery boy and dealer - regular.

 Ramesh Rathinaswamy on Aug 29, 2019
I am an indane customer with id no. [protected] attached to m/s. Jeevan indane gas agency. Villivakkam. I booked a refill on 27th august with id no.[protected]. On 28th august i received a message that cylinder was delivered under invoice no.[protected]. But actually i have not received it yet.
Though oil companies are taking earnest efforts to see that cylinders are delivered to the genuine customers by introducing otp to customer`s rmn, this sort of malpractices could not be weeded out since some sort of lethargy exists with implementing agencies.
I request action against...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — subsidy not credited in my account from march

 Anuj kumar shukla on Aug 28, 2019
Dear sir,
I have visited recently to agency bcoz my subsidy had stopped from last six months. I have told this to manager of the agency.manger was very rude.he nothing responded for the same when I insist to look this matter then he was shouting on me & said I can't do anything regarding this...He asked me go from here & do as u want I don't care...I am feeling very ashamed people behaving like this such a reputed company like iocl...
So I have to requested to you plz resolve the issue as soon as possible.thank you
Regards
Anuj kumar shukla
285 ka /309 sanjay...
Complaint comments  Read comments [3]Complaint category Gas Stations

Indian Oil Corporation [IOC] — regarding lpg supply in mango, jamshedpur

 Anupam Pramanick on Aug 28, 2019
Sir/madam
My consumer no - [protected]
Name - mrs. Shreya pramanik
Distributor name-green indian service, mango, jamshedpur-831018

My booking no/date - 837403/9.08.2019, etd-4-to 6 days.
Cash mamo no - [protected] (Massage has send on 13th aug 2018)

Complain - how much take time for reach? Still it is pending. Now i have gone for enqury but they have told me wait for more 2 days. Now please told me what is our guilty?...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — om sakthivel agencies petrol pump - adambakkam chennai 88

 Karuna123! on Aug 28, 2019
Dear sir,
I drive my car for filling petrol for my car (Maruti swift) on sunday (25th august 2019, 11:05 am) at the above said petrol bunk. I asked the person working there to fill the petrol for inr 1000 (The pump near the road). But the staff initially filled for inr 200 and stopped, (But i could not hear any noise of petrol flow). I told him that i asked for inr 1000, after that, he once again inserted the gun and filled petrol for inr 800.
When i requested for the bill, he gave bill for 800 only. When i asked for the previous bill (As per the order it should be 200 followed by...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — delivery person is charging rupees 40-50 amount than actual cost of cylinder.

 PIJUSH KANTI RAY on Aug 27, 2019
My name is pijush kanti ray.in my house there is a gas connection of my wife's name smt. Mili ray having connection no. 19602 in sonarpur gas services. But delivery person is charging 40-50 rupees more than bill amount every time of gas delivery saying that the agent do not pay any paise for this job and also carriage charge of cylinder. If anybody refuses to paid excess amount the deliveryman threatened not to delivery to the next time. He is cheating village people. I am raising this complaint on behalf of my wife as well as village people.

Contact: [protected]
Mail id: [protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — not receiving the subsidy amount-reg.

 K N Gangadhar on Aug 27, 2019
Sir/madam, i am not receiving my sbsidy amount from 25/05/2016 to till date.in 2016 my kotak mahindra bank account was freezed. After that, i went to the bank for restart the bank. But they gave me new account number. Now i have accounts in kotak mahindra bank, canara bank and axis bank with the same aadhaar number. My lpg id[protected]. From kolar district karnataka state. This is for your kind information & needfull. Thanking you sir....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — payment was unsuccessful but money got debited from account

 sancharidsharma on Aug 27, 2019
I tried to pay a lpg refill from indane provided payment link as sent in sms. The money got debited from my hdfc bank account on 17th august 2019 but the transaction failed. I got a mail from indane for unsuccessful transaction but the money has not been refunded yet. No one is picking up the phone numbers mentioned in that indane mail.
The cylinder has already been delivered and i had to pay the amount again in cash.
I want my money back in my account.

Mail from indane -

Dear sanchari das sharma,

Order id: rf[protected]
Order...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — water in diesel [Resolved]

 Yash7877 on Aug 26, 2019
Dear sir mene indian oil ka bala ji kishan sewa kendra petrol pump, rd 682 teh. Pugal, dist bikaner, rajasthan se bolero me diesel dalwaya jisme water ki matra thi jiske kaaran meri gaadi kharab ho gayi or jisme ab tak 22000 rs ka kharcha aa gya h or abhi tak poori tarah se thik nhi hui...
Diesel ki jaanch ke liye mai petrol pump gya tha or jaanch ki thi jisme water paya gya tha.
Or meri gadi ke sath sath hi 2 or gadi bhi kharab ho gayi thi mere samne usi din...
Please help me sir......
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — lese patrol in my bike

 A h chikani on Aug 26, 2019
On 25/8/09 time 1 p. M. I took petrol in my slender for rs.210/ from eagle patrol pump, rajkot and pay by paytm. After taking petrol just in 500 meter bike came in reserve. I felt that there was less petrol in my motorcycle. So i asked to the petrol pump oprator about the quantity of petrol. Instead of dealing with the situation the operator started misbehaving and he told me that the measurment was fine also they refuse to give a bill....
Complaint comments  Read comments [1]Complaint category Gas Stations

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