Indian Oil Corporation [IOC] Complaints & Reviews

My consumer no. is 06013 at sunam gas service, Sunam, Dist. Sangrur, Punjab. I have booked a cylinder wide reference no. 200130 and a cash memo no.[protected] is generated against it. I have received a message that cylinder has been deleivered at your home address, but I still don't get the cylinder. I have tried to talk to the representatives at sunam gas agency several times but they didn't respond. After listening my problem they disconnect my phone every time I called them. I hope you look at the matter and resolve it as soon as possible as there is no cylinder at my home to cook food. thanking you Harinder Singh # 49, Ward No. 2 Sant Atar Singh Nagar Sunam, Dist. Sangrur Punjab phone no. [protected] email. dr.[protected]@yahoo.co.in

I am Dinesh Kumar Tripathi my Gas Con no-10787, I am booking a refill on dated 2nd November 2014 booking no-202290 & cash memo no- [protected], but gas refill not delivered on 7 working day. So Please close the same on priority ASAP. Name- Dinesh Kumar Tripathi Add- Ho No- 85, Mohalla Kayasthan Miranpur Katra Shanjahanpur Near- Govt School No-4 Mobile No- [protected] Regards, Dinesh Tripathi

Sir, I went to AGENCY FOR MANY TIME FOR submit KYC FORM NO. [protected] WAITING LIST NUMBER [protected] form on 17.09.14 according to your instructions but the above said LAXMI GAS AGENCY ETAWAH U.P. PIN CODE 206001 denied to take the KYC form saying that give Affidavit, Which is not as per your instructions. As you know as per your instructions each and every customer will have to submit KYC forms along with at least one proof (List of documents) of residence and one proof of identity. As per instructions I went to submit KYC form along with Copy of Voter ID and one photo pasted on the duly filled form but same was refused to accept by the LAXMI GAS Agency. Now let me know whether we are bound to submit KYC form as per your guidelines or as per self made guidelines of that gas agency. It seems that customers are raising their voice but no improvement is seen in the gas services. Kindly look into above the matters personally and take appropriate action in this regard.

my consumer no is 19673 with capital Gas agency Trivandrum. I have booked my refill on 30 sep2014. As per recorded information, the dealer had delivered bookings upto 12/10/14.Also 30 sep booking had cleared on 02/oct as per the portal. But I have received cash memo generation sms on 10/oct. In spite of repeated request made to the dealer, no cylinder was delivered till to date. today I have visited the dealer to take delivery in person and found that no memo has generated against my booking. They have informed me that all the recorded information available regarding status of booking and cash memo generation etc are not sacrosanct and are bogus as they haven't received enough cylinders to distribute for bookings on 30 Sep 2014 till to date. It is mentioned here that, as can be seen from your portal, the dealer has provided 10-12 cylinders to many consumers, where as they are unable to provide me my 05 refills of the year. in this regard my complaint on portal reg nos. 1638832 dt 12/11/14 and 1641832 dt 14/11/14 are relevant. However, unfortunately no action has been taken neither by the company or the dealer. Every time when contacted the dealer is giving different reasons for non delivery, indicating possible manipulation. sincerely A S Thomas (mb [protected])

I had booked a refill on 27.10.2014 for my consumer number CX11698766. My booking reference is 200535. I was promised the refill will be done in less than 1 week time, however it did not come. I tried to dial their nos.[protected] and[protected] atleast more than 50 times in 2 to 3 days, but the response is either it is switched off or number does not exist. Then i visited their office. the lady told me that our phones are working and my refill will be done tomorrow. Then i got the sms tomorrow morning i.e. on 11.11.2014 that cash memo no. [protected] has been generated and cylinder will be delivered shortly today. However till today i.e. 15.11.2014, I have not received the cylinder and thier phone numbers are not connecting. This is the way Indane treat their consumers. I am thinking of changing the connection to HP or BP. My advice to all that please do not buy Indane connection.

Dear respective sir,
I am feeling very sory to inform you that your indane gas distributor in shastri nagar gas service, jaipur (Raj.) is pursuing his duty in very irresponsible manner...Sir my indane gas connection no. Is cx1970107. And both the gas have booked in 23 / 10 / 2014 by me... But we do not received / supplied gas refill till date... Due to this i suffering with trouble... When i goes for inquiry in indane office their response is not satisfactory and non co - operative... Sir please help me urgent.. And take immediate action against this indane distributor... Thank you very much sir...

My booking date[protected], 535039

Cash memo generated —[protected], [protected]
Message delivered gas cylinder...[protected], [protected]

Complaint date[protected]—1632367, 1632373, phone [protected]
Complaint date[protected]—1641259

Till date[protected], cylinder not received.What is this pls take action...

Thanks,
Sukhjeet poonia
[protected]

I have been a customer of Indane for more than 30 years. KYC number not issued by Vasanth Enterprises even after 15 days of submission of forms: My consumer nubmer is CX2770412 (Consumer ID: [protected]) and the Distributor for us is Vasanth Enterprises, Indira Nagar, Bangalore I had submitted KYC application form to Vasanth Enterprises Bangalore. This according to Indane was needed because I had not booked for a refill for 6 months. The downloaded application forms, address proof, ID proof, photograph, etc were submitted to Vasnath Enterprises, Indira Nagar about 15 days ago. I was not provided with a receipt neither was I informed of any KYC number over phone in due course. When I try to used Indane's online portal to register a user profile, the error message says "We are not able to authenticate the Customer ID [[protected]] Please resolve the issue asap. Thank you.

Hi I am from Mahadevapura. I am really fed up with the delay which is happening on the delivery of gas.Usually I am receiving One cylinder for 3 months, but despite this situation, the service is bad.The response given by the agency person is very rude and negligency, where no words can be spoken on the person who is the concerned person of agency.It will spoil your company name. Address of agency-Mahadevapura, sri rangapatna taluk, mandya district. contact no of agency person-[protected] Im expecting reply as soon as possible and to take the respective action on this problem.

Sir i am residential of aligarh dhanshree gas agency is the our gas distributor. he not gives a proper service. gives less weight of cylinder and not supply the cylinder at home. and his behaviour is very bad . kindly solve my problem . my gas no is D 521. thanks

Good Morning Sir mera gas connection Indane ka hai jise me mere son ke name par transfer karna chata hu. jab me meri indane distributor ke pass gaya to aap ne mujhe mana kar diya ki aisa koi processs nahi he but other Gas agency me to ye process he my gas Agencey Shiv Sakthi Indane, Udaipur, Rajasthan My number 745 Name - Bhanwar lal taunk s/o shyam lal taunk Address :- 7/11, ashok nagar, Udaipur, Rajasthan Mobile Number [protected]

Sir, I want to apply for DBC but my distcibuter is saying there is no stock, i am trying to apply from last two months but still he is saying there is no stock so please resolve these issue. My consumer number is CX7116620 and distributer is Sai Sirdi indane gas agency, domlur, Bangalore.

I have a indane gas connection bearing consumer No 1225 at Ma Aloka Gramin Vitaram Indane Gas Agency, Chandkuri (Midnapur). I am away from my home for job and the agency has refuse to book gas through phone call and talking rough. Phone which are provided to all are received by them at rare case. Max time phone are not attended by them. I have applied for double connection but they refused to provide that on simple way. One representative asked money in black to do the same. Request do needful not only for me for all customer of the gas agency.

This is to inform Indian Oil Corporation of the inability of your franchisee petrol bunk in Domlur Layout (Off Old Airport Road), Bangalore who filled in petrol in my Volkswagen Polo Diesel. The sheer ignorance of the bunk employee has costed me Rs 5800 to fix the fuel tank of my car. The employee did not hear me saying fill 'diesel' or bother to read on the fuel tank cap which clearly says DIESEL ONLY. He quickly filled some petrol before I double checked with him if it was diesel. The employee was apologetic and was told to stand by while the other employees tried to start filtering out the petrol from my car. They were unsuccessful (thankfully) and I called my Car helpline. A Flat bed truck was sent to me to take the car to VW Apple Auto Authorised service station who then fixed my car. This incident has caused me high inconvenience and costs. Why should I as an informed consumer and driver of many years pay Rs 5800 for Indian Oil's inability to train their franchisee employees? I would like action to be taken against this petrol bunk and receive a compensation

Sub: Complaint against Indane Gas Agency . Dear Sir, I am Suresh Goel from Meerut Cantt Uttar Pradesh My Details are as below: Connection Name – Chander Prakash Goel Connection No. – P 9164 Distributor Agency –Passi Gas Service Agency Address: 167/F BOMBAY BAZAR, MEERUT, Uttar Pradesh, Pin Code No - 250001 Contact no. - [protected] MY COMPLAIN: • Non-issuance of Cylinder after Booking • Asking for Rs. 2200 for correction. • Neither listening any complain nor giving any receiving/stamping on complaint letter. Not picking up any phone or receiving calls. • Not giving any information on asking. NO home Delivery. • Very Rude Behaviour. • Non-Maintenance of Records: asking for submission of documents again & again. DESCRIPTION: I want to inform you that My Gas Connection (P-9164) existed from 1994.We have taken it form one of our relative. And all the transfer process has been done 20 years back. Know after servicing for 20 years for the same address they are currently asking me to submit documents with the old Transfer papers. I don’t see the feasibility of tracing back the documents. We have visited the Passi Gas Distributor clerical office many times to enquire the same. Mr Bhargava are asked to pay Rs2200. We are very upset & dissatisfied by their services like no home delivery, no maintenance of records (again & again ask for Documents), very rude behaviour, no person to listen/check complain, never picking up of Phones, etc. It is a matter of regret that even after computerization these people are still in the practice of corruption, for which the general publics are suffering. You are therefore kindly requested to take strong action to against the distributorship, so that it will be a example for others to not to indulge in such type of practices. Regards Suresh Goel [protected]

Tremendous problem for irregular delivery of Indane Gas Distributor, Bhagajatin Gas Service. I have booked one Gas cylinder for refueling on 13/10/2014 but till the date no gas cylinder has been delivered to me till the date. My two cylinder is now empty. 28 days have gone from my online booking, We really very much upseet & hopeless against such of your poor service

I had booked Indane Gas refill for consumer 58877 .My Booking reference no is 479370, for which Cash memo [protected] was generated on 5th November 2014 .But to my surprice.My booking was cancelled today with out any reason on 10th November 2014.This has been happening quiet often with Sri Rama Gas Agency, Tambu chetty palya main road.Bangalore - 560016.I strongly suspect that the Gas agency is selling to Black marketers.I request you to look into this issue and kindly take strong action aganist them. Prakash Cell- [protected]

Hi, Shivshankar Gas Agency (Porur, Chennai) is not activating my gas connection (customer id: 83475) which was under safe custody. I've visited the branch personally and submitted all necessary documents and fees on 12-Oct'14, but I didn't get the connection so far. I was informed that there is a technical challenge in re-activating my connection but I don't understand why they not able to resolve for a month now. Alternatively I was forced to take up a new connection by paying more amount... I haven't chosen this option and waiting for my connection to get activated without any clue. I would highly appreciate if you could help me resolving this sooner possible since I'm struggling for food preparation for a month... Thanks, Chinna Ganesh Kumar

We are guided by Indane to book the GAS on [protected]. However whenever we attempt to book we got the message that we need to book the GAS on local gas agency number which is[protected]. We have called on this number several times but nobody is bother to respond us. Phone is just ringing and they are not picking the phone, if they pick then they disconnect it without listening to other side, which is really very frustrating. This is happening for last couple of days. My GAS connection number is 27891 and I can be reached on [protected]. Could someone please help? B. D. Joshi Ramnagar (Nainital) Uttarakhand

Dear Sir, Madam, My consumer no 51059, with the name of pratiman singh gas agency name sharma gas agency, uttam nagar new delhi, My compalin is from last two month i had booked for refill booking my booking will aceppted with booking order no [protected]-639904 after recieving this message I got another message for refill booking cancelation kindly confirm why my booking has been cancel.

I have booked on 23.09.2014, (ref no.[protected]). As per record in web they are showing the cylinder delivered on[protected]. But I haven't received any cylinder till today.pls look into the matter. Consumer ID [protected] Name BASANTI GHOSH W/O LATE RANJIT KUMAR GHOSH, JANAI( N.TRAINING SCHOOL), JANAI ( BENE PARA ) Email ID [protected]@yahoo.com Distributor Name Begampur Indane Distributor Distributor Address Begumpur Station Road, Begumpur, Hooghly Distributor Phone 223225 Type of Connection Domestic