Indian Oil Corporation [IOC] Complaints & Reviews

Ref. : Consumer no. 20801, Distributor: SHANKAR GAS SERVICE, Madhyamgram, West Bengal A faulty cylinder was delivered against the booking no. [protected] on 16.10.14. After opening the seal Leakage detected. On 20.10.14 I tried several times to contact the distributor, but telephone was not attended. Again on 21.10.14 after several attempts I contacted them and requested to replace the defective cylinder, they agreed to do so immediately. Till now it was not replaced. And they are not responding over telephone.

Just because of being a customer to the Indane Gas, we are not able to cook. Indane gas people don't have sufficient technicians to attend complaints, and more over they suggest the customers to rectify problems their self. We got deliver a refil on morning at 8.30 on 10th September, and found that refil has leaking when the deliver boy opened the nozzle cap was making a sound. The deliver boy replied that due to transport its making sound as we raised question why its making sound. I kept it outside and made a complaint on toll free number by 9 am, based on complaint same delivery boy with another person, (both are not technicians) came to home by around 1.30 pm, and started shouting as I made a complaint. After I that they said that that refill doesn't have leakage by pouring water on the tip of the refill, and they left. As ours double cylinder connection I again heard the same sound when I tried to open the nozzil cap, as the delivery boy said it sounds like that not to worry, I tried to connect with regulator. when I tried to connect the regulator the pressure is pulling up the regulator and gas coming out. I disconnected the regulator and called to Indane gas agency. Agency people not at all having time to listen customers. when I was complaining about this simply they are asking account number and saying message us your account number and disconnected call. This all happened on 21st October. On 22nd October morning I visited agency and explained everything to the manager. Then the manager gave me a rubber voucher and told me that there will a voucher in the refill you please change that, then your problem will be over. I requested that how can I change as I don't know about that, and asked could you assign someone to do it, then manager said ask the delivery boy and gave his number, I called him three times, he didn't attend my call, then I said the manager, he called to delivery boy and made him to speak with me, he said that he is in line to delivery, he will come. Its already 2 pm cannot prepared lunch at home. Again I called delivery boy, after he remembered as I complaint on him last month again he disconnect the call, after some time I called him again then he replied he is at nearby village while going to agency he will come to attend the problem. And now the time 4.53 pm no one came yet to fix the problem. What can I do, please help me out. Thanks.

I have requested for refill booking (579592) for my consumer id - 47242 and the cash memo generated was [protected] and later changed to [protected]. The request has been placed on 2nd September 2014 and for the past two weeks i am following it up with the delivery guy as i cant reach out the agency as usual. Till today he said the same reason that the he haven't got the load hence he cant deliver the cylinder. I don't know why it takes more than 50 days as usually it never use to and not sure why the cash memo got changed in between. The delivery guy still need additional money to carry the gas cylinder to home (we pay as we are really depend on these guys). But the main issue which i need to highlight is that i got a msg on 21st September 2014 stating that cylinder got delivery against your refill booking. I called the delivery guy and he told he haven't got the load (1st suspect) but when i told about the msg he told that it might have got delivered in the factory/agency (2nd suspect). Usually i use to get the msg once after i receive the cylinder and i believe this should be the practice. I'm not sure whether anyone is doing double business here (agency or delivery guy) but i dont have any option rather than raise this concern here as agency doesnt coperate for anything and its located far my place(one year before the current agency pulled my account from previous agency which was located near by)

on viom indane gas, situated in panvel.very very very bad service of indane gas. staff never amswers phone.always delays in gas supply.if luckily phone answered they give one fake promises. i request everyone please do cancel your connection through this company.they are only wasting our time, makes frustrateto us.

Sir, due to my mistake I have opted out of Subsidy because of my language problem. Recently only i came to know i don't get Subsidy. I have only earnings from small tailoring and i am a widow of ex-service men. Unfortunately I don't have a provision to buy a cylinder with full money. So I kindly request you to go through my complaint and do the needful. Thank You. Susheela George (Consumer No: 30015) ANIL VILLA, PUTHUPPALLY P.O, KOTTAYAM KERALA Email: [protected]@gmail.com Contact no: [protected]

This is being repeated every month which is very disgusting. Sorry to tell but Indane gas has a very poor service. Consumer number is CX4013782. We booked a cylinder on14/10/2014. We got a message with registration number 368504. After a week we even got a delivery messageON 18/10/2014. But the cyclinder is not yet delivered at our door. they also make my fake signature on cash memo slip . Who is responsible for this? Does this mean the cyclinder is being sold by the auto driver or we got a fake message? If action is not being taken then will have to call media to telecast and open a eye to the public what is going on and how Indane gas agency people. thanks and regards -deepak gupta ph -[protected]

This is being repeated every month which is very disgusting. Sorry to tell but Indane gas has a very poor service. Consumer number is CX4013781. We booked a cylinder on14/10/2014. We got a message with registration number 368504. After a week we even got a delivery messageON 18/10/2014. But the cyclinder is not yet delivered at our door. Who is responsible for this? Does this mean the cyclinder is being sold by the auto driver or we got a fake message? If action is not being taken then will have to call media to telecast and open a eye to the public what is going on and how Indane gas agency people are making a fool of public. GAS AGENCY NAME IS SHAKTI ENTERPRISES PHONE NO-[protected] THANKS AND REGARDS DEEPAK GUPTA-[protected]

today I give refilled bottle is leaking. Distributor's code.- Rudra indane Babaliya At&Po. Babaliya(112016) Ta.Khanpur Di. Pms state -GUJARAT MY INFORMATION - PARMAR KOYABHAI PUNJABHAI AT -NINDAKA TA. KADANA CONSUMER NO. 30523 Booking ref. no. 207577 today rifilled bottle diliverer by above gas agency, but bottel is leaking and gas agency did not cash memo.

bill has been generated but cylinder not received yet. ASIF ALI KHURSHID ALI Consumer Number: 16072 Indane Distributor: Ruchita Gas Service Booking Reference Number - 900010 Cash Memo Number - [protected] Cash Memo Date - 20 Oct, 2014...

Dear Sir, I am (T Kunjan), staying at Navukkode, Pattancherry PO, Palakkad Dt. My Customer No. is 17092, I have received last cylinder on 16/08/2014 and on the same day booked for next cylinder (and I received Booking No: 217325) because, as you are aware that more than 45 days required to deliver a cylinder after booking. I was waiting for the gas cylinder till to date but there were no response at all from the agent. When I reached to the agent and asked for the reason not delivering the cylinder, they stated that:- " this is your mistake that you have booked on the delivery day.. so now you can book" From today onward I have to wait for minimum 45 days more..!!! Therefore, I would like to know that:- 1. Approximately, how many days required to deliver the cylinder after booking..? 2. Can I book for the next cylinder receiving day..? Is there any notification/instructions to customers for booking..? If so where it is mentioned..? 3. If the conditions are there, why the system accepted my booking and issued the booking number...? Agent Details:- Kumar Gas Agency, Lakshmi Bldg, Mettupalayam Thattamangalam, Chittur Palakkad, Palakkad - 678101. +[protected], 3227789 Sincerely T Kunjan

साहेब, मेरा नाम सचिन शर्मा है और मैं इलाहाबाद (उ.प्र) में रहता हूं। 25 सितंबर को मैंने इलाहाबाद के एक आईओसी पेट्रोल पंप के खिलाफ आपकी कन्ज्यूमर सेवा पर टेलीफोनिक कंपेन्ट दर्ज करवाई थी। (शिकायत नंबर 158016) यह पेट्रोल पंप मेसर्स गुलाब सिंह एंड संस, धोबीघाट इलाहाबाद में स्थित है। इस पेट्रोल पंप पर मैंने 3-4 बार पेट्रोल भरवाया और प्रत्येक बार इस पंप ने मेरी कार में कम पेट्रोल भरा। आखिरकार आजिज आकर मैंने इलाहाबाद के ही एचपीसीएल कंपनी के पेट्रोल पंप से पेट्रोल भरवाना शुरू कर दिया जहां मेरी आशा के अनुरूप बिल्कुल सही पेट्रोल भरा जा रहा है। लेकिन एक जागरुक उपभोक्ता होने के नाते मैंने इसकी शिकायत आपकी कंपनी को की। मुझे अपने पिछले कई अनुभवों से ज्ञात है कि आपकी कंपनी शिकायतों को काफी गंभीरता से लेती है और तत्काल एक्शन करती है। इस बार भी ऐसा ही हुआ और आपकी कंपनी ने मेरी शिकायत पर तत्काल कार्रवाई की और एक स्थानीय जांच अधिकारी प्रतुल कुमार को मेरी शिकायत का निवारण करने का जिम्मा सौंपा। लेकिन मुझे अफसोस के साथ कहना पड़ रहा है कि प्रतुल कुमार पहले दिन से ही उस पेट्रोल पंप के पक्ष में बोल रहे हैं। मुझे वो पेट्रोल पंप पर आने की पहले दिन से ही कह रहे हैं जबकि मेरा अभी तक का अनुभव है कि आपकी एस्टीम्ड कंपनी शिकायतकर्ता के पास उस व्यक्ति को भेजती है जिसकी शिकायत की गई होती है। मैं पेट्रोल पंप जाकर न्यूसेंस में क्यों पड़ूंगा। मैंने प्रतुल कुमार जी से कहा कि वे एक बार मेरे पास आकर मेरा पक्ष सुन लें लेकिन उनका कहना था कि उनके पास समय नहीं है और मैं ही पेट्रोल पंप पहुंच जाऊं। आखिरकार मेरा प्रतुल कुमार के ऊपर से विश्वास उठ गया और फिर मैंने उनकी कोई बात नहीं सुनी। कुछ दिन पहले प्रतुल कुमार का एक पत्र मुझे दफ्तर में प्राप्त हुआ जिसमें उन्होंने संबंधित पेट्रोल पंप को क्लीन चिट देते हुए इस शिकायत को बंद करने की घोषणा कर दी। इस पत्र की स्कैन कॉपी मैं इस मेल के साथ भेज रहा हूं। मेरी शिकायत का निवारण अभी तक नहीं हुआ है। कृपया एक समक्ष और निष्पक्ष जांच अधिकारी की नियुक्ति कर मेरी शिकायत का निवारण करवाएं। मेरा फोन नंबर [protected] है। मेरा मेल आईडी k.sachin.[protected]@gmail.com है। इन दोनों पर मुझसे कभी भी संपर्क किया जा सकता है।

This is being repeated every month which is very disgusting. Sorry to tell but Indane gas has a very poor service. Consumer number is 37293. We booked a cylinder last month. We got a message with registration number. After a week we even got a delivery message. But the cyclinder is not yet delivered at our door. Who is responsible for this? Does this mean the cyclinder is being sold by the auto driver or we got a fake message? If action is not being taken then will have to call media to telecast and open a eye to the public what is going on and how Indane gas agency people are making a fool of public.

Myself Jay Mathew Varghese customer of Baby Gas Agency Adoor, Pathanamthitta Dist, Kerala. I'm a widow. My Husband died for past 5 years.Our consumer No: is 51726.I'm very sorry to inform you that the service of this gas agency is extremely poor. I have booked for a refill on 25/09/2014.But the same has not been delivered till now. Whenever he delivers the cylinder, he didn't gave any receipt for the proof.The agency phone is always busy or the call is not answered. Kindly try to take necessary action by providing a permanent solution. Yours Sincerely, Jaya Mathew Varghese.

Dear Sir, I am a customer of Indane and consumer number is SF 21717 The agency is SANDHYA FLAMES Aranmula, district Pathanamthitta, Kerala State (ph no.[protected].. I regret to inform that this agency never takes phone and I am made to go there in person to book a cylinder. This is not a recent problem. I am facing this problem from years and now I wish to complaint through online. You may please try to contact on the number and can know it for yourself. Kindly do something in this regards and help me. With regards, Salamma Abraham, for O.V.Abraham

My request for gas refili has been cancelled by giving the reason invalid address. but previous 5 gas refill i have recieved on the same address.please look in to the matter otherwise i will go to consumer forum My connection no is CX5177850 Name Krishna Kumar Tiwari, Distributor- Goel Enterprises, Bareilly Booking no.900115

Dear Sir/Ma'am My name is Tapan Mukherjee and consumer number is 02930. Distributor Address is Pandua Indane Service, Pandua, P.O-Pandua, Dist-Hooghly, West Bengal.I booked cylinder on 30/9/2014 booking no-238850. But till now i have not recivied the cylinder yet. please take necessary action.

My customer number is CX10343394 i booked cylinder on 4/10/14 booking no:375804. cash memo number :[protected] on 16/10/14 sms recivied . Delivered sms recivied on 17/10/14 by 7pm. But till now i have not recivied the cylinder yet. please take neccessary action. FOR REFERENCE: DEALER NAME : TNCSC LTD TRICHY- 620017 CUSTOMER NAME : P.PARAMASIVAM CUTOMER NO : CX10343394 CUSTOMER CELL : [protected]

Dear Sir/Mam My name is Smt.Dipali Debnath and customer number is 13839. Distributor Address is P.L Gas service, Lake pally, P.O-Boral, Kolkata-700154, West Bengal. Distributor has not supplied gas cylinder despite repeated booking .Performance of this gas agency is highly unsatisfactory which may be verified .I got fill cylinder 30 to 40 days after booking cylinder. Few days age the agency person asked to me next time you will get cylinder 45 days after booking. The gas agency maximum gas supply to private hotel and Auto van Etc. Please check and rectified this problem. My name is Sanjib Debnath Son of Dipali Debnath. Mob:-[protected] Thanks and regards

Sir/Madam I'm From Solapur, Maharashtra. We People Face Here A Very Serious Problem As The People In The Indane Service Are Too Careless Towards Coustomers. Since 6 months Never The Delivery was on Time.I Personally Have To Go to Office Carrying My Empty Cylinder & Replace It Giving Them The Same Anount As Per Home Delivery. Plz U Being A Honest & Dedicated Person I Request You To Urgently look Towards The Problem...I'm really Fedup of these Persons...Plz Kindly Help Ur Customers

After retirement from Central Govt Service, I have shifted my residence to B-44 Kurinji B Block, City Link Road, Adambakkam, Chennai-600088 and I am continuing the Consumer No.18092 in the name of my son-in-law Mr.Dinesh Dinkar registered with the Gas Agency M/s Sabha Indane Gas Agencies, Guindy, Chennai (Agency Code No.175409). I booked a cylinder over phone (No.[protected] in the first week of Aug'2014 and received the same on 21/8/2014 (billed date 20/8/2014. Then we have not booked any cylinder. But to my surprise another cylinder (on the same consumer No.) was supplied to me 3/9/2014 within a gap of 1 month which I refused as I had already got one. I contacted the Gas Agency and got cancelled the gas cylinder supplied on 3/9/2014. To add to my surprise, today (18/10/2014) also gas cylinder was supplied without my booking over phone and so I returned back the same. I also contacted the Gas Agency about the supply of two cylinders without prior booking over phone with IOC Centralised Booking Scheme. I like to bring it to your notice because this is improper to supply cylinders without my booking over phone of Centralised Gas Booking System. Further I fear that the returned two cylinders should not be added to my Consumer No. so as not to exceeding the limit of 8 or 10 or 12 whichever is prescribed by the Govt. I also doubt there should not be any misuse of my Consumer No.18092 for wrong supply. I request you to look in to the matter and see that it should not occur again. K. Sathianarayanan Father-in-Law of Dinesh Dinkar.