Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir, Consumer No: 10791 New consumer id : [protected] Distributor : Mohan Gas Agency Chathanoor, kollam I have booked for refill through web portal on 2nd Aug 2014.and its order no is R[protected]. When I contacted the Distributor, he is not accepting the online booking and not giving filled gas cylinder. I would like to know the details regarding this . if he is not giving.. i should get the preference of booking which I did the same.. as of 2nd AUG. if .. why indane is providing such an online facility for booking refilling GAS cylinder. from: Annamma Cheriyan +91-[protected]

My wife mrs s.Latha is having gas connection at annai saradha gas services tiruchirappalli. The consumer no is 37275. My wife has gone for sudden major operation at chennai. She is advised for complete rest for 6 months post operation. Hence she is unable to procure indane gas for more than 6 months. However we down loaded reactivation form as prescribed in sl/1601 dated 11/07/2012 & handed over the same to the agency on[protected]. The agency in turn sent the mechanic on[protected] after our continous follow up, the mechanic advised to meet area officer. When we met area officer, he advised to meet gas agency. Thus the matter is dilly dallying. Pl help to reactivate the same

This complaint is with regard to the customer service in Deepa Gas Agencies (Indian Oil). Addr: 93, Gangadheeshwar Koil Street, Purasawalkam, Chennai - 600 084. Indane Gas Distributor SAP CODE NO: 117530. Complaint against - The delivery boy and Manager of Deepa Gas agency Complaint: Today there is a scheduled power cut in our Area, hence there is no power between 9 am and 5 PM. We stay in an apartment in the 3rd floor. The delivery boy from Deepa Gas agency came today and said since there is power cut and the lift is not working he will leave the Gas downstairs and asked us to bring it up when the power comes. I refused to it and said, that's not acceptable and he will have to deliver it at home. That guy then raised his voice and said he cannot bring it up. When I objected and told him that I will be forced to complaint to the agency he handed me the slip and said "call" To my shock the agency took it very lightly first and said that they will not deliver the cylinder to our apartment. When I asked him as to what will he do if they had to deliver the cylinder to a customer who does not have lift in his house - He said, "we will not deliver" When I refused to this and said that this is not acceptable and being in the service industry they should look at the consumers need and not their comfort. To this the Manager raised his voice and spoke very rudely and said - "if you have money go and buy in black, we will not deliver the cylinder" and he kept the phone. This is the most inappropriate behaviour I have seen from a vendor. Feedback about Manager - He does not know how to deal with his customers. Very poor skills in handling customer queries, doesn't know to converse in English, Doesn't treat customers with dignity, bangs the phone instead of handling and solving the query, no interest in solving the query, doesn't care about the customer discomfort and the bad name the agency and Indane will face because of him. COMPLETE UNPROFESSIONAL BEHAVIOUR Feedback about the delivery Personnel - Very arrogant, lays his own terms to delivery the cyclinder (availability of Lift, extra money) doesn't follow Indane rules and speaks rudely with the customers. If any of the Indane officials are viewing this complaint then its high time you act on it. I have already reported about how this agency books cylinders on our name and blacks it. Now, they have unacceptable terms in even delivering the cylinders on time. Just because the agency has huge customer base their behaviour is very unethical. This will and is already spoiling the name of "Indane" as a company. If Indane doesnt take any action that means they carry the same attitude which is very disappointing for a customer like us who are associated with Indane for decades.

This complaint is with regard to the customer service in Deepa Gas Agencies (Indian Oil). Addr: 93, Gangadheeshwar Koil Street, Purasawalkam, Chennai - 600 084. Indane Gas Distributor SAP CODE NO: 117530. Complaint against - The staff of Deepa Gas Agency Complaint: Since the government has come up with the rule of minimum number of subsidised cylinders per family we have seen Gas cylinders booked automatically on our behalf . When we went back to the agency and complained that we dint book the cylinder they refused to accept it and said we would have only booked it and refused to cancel the booking. This is been happening for the last one year.. Since ours is a small family we use 6 to 9 cylinders in a year. We have come to know from unofficial sources that Deepa Gas Agency looks at the buying pattern of each customer and where ever the usage is less than 12 cylinders a year they book cylinders on behalf of the customers. When the delivery guy reaches the customer's place, most of the customers/consumers return back the cylinder since they don't have the need for a new cylinder then. The Delivery boys, then sign the receipt by themselves and sell it in black. I know this because I have seen people buying from the delivery boys. this is happening again and again. would request the respective team to look into it and curb such unethical practices.

we are booked cylinder 3.10.2014 not yet received cylinder. 3.10.2014 after booked many people received cylinder.This problem facing every month. Our Gas Agency Name RAJESH GAS AGENCY MADHAVARAM, ROJA NAGAR CHENNAI -600 060.This agency sale cylinder blockly

Respected Sir, I have booked for refilling my domestic gas cylinder on 04.10.2014. But sorry to say, I have not received the same so far. You are requested to look into the matter seriously. Thanking you, Name of Indane Distributor - BAGHAJATIN GAS SERVICE 31, BARODA AVENUE KOLKATA - 700084

Sirmost humbly i want to draw into Your kind notice that i am customer of indane gas at super associates pathankot punjab, i had activated home delivery for which I paid prescribed amount but the Hawker shashi kumar who came to deliver it at home always quarrels with my parents for demand of extra money, when I brought it to the notice of the manager to his sheer disgust he asks me to fulfill demands of the hawker...

I am gurcharan singh s/o Basant singh from village jida my gas cylinder copy no. Is C1240.on 2 october 2014 i went to buy a new gas cylinder in my nearest branch goniana gas service goniana (Bathinda) .According to govt. s rules that 12 gas cylinders are taken anytime in year.i want only two cylinder in one month but they do not give me they give me only one Cylinder .i talk to branch manager but he said rudely that they do not follow govt. Rules, his mobile no. Is [protected] .Then i talk to customer care but he also not give me any specified answer .Then i sign this complaint .so give me cylinder by home delivery otherwise i will go to consumer court.

refill booked by cell phone booking number 216556 on 22 sept 14 Consumer no 10239 LOCAL AGENCY :Deivajah gas ageency Phone number[protected] Boothapandy, Kanniyakumari district Tamilnadu.Kindllly take action for delvery, registered cell phone no [protected] FROM, C.T.Bhavani, 8/ 67, Christhunagar, Veiiamadam- 629305, Kanniyakumari district, TAMILNADU.

Sir, I am one of the customer of Shama Indane Gas agency, Nanded. Due to continuos leakage of gas I replaced Gas regulator and they were charged Rs150/- . kindly I am reguesting you to take corrective action against it. looking forward to hearing from you thanking You Rajesh V chief Loco Inspector Nanded S C Railway

I HAVE INDANE GAS CONNECTION WITH CONSUMER NO 105810 PAST 3 1/2 years with madhavi gas agency . I AM FACING LOT OF PROBLEMS WITH THIS DISTIBUTERS. I HAVE BOOKED ON 8 OF SEP GOT MESSAGE ON 14 STATING THAT CASH MEMO GENERATED LATER ON 21 I HAVE RECIVED ONE MORE MESSAGE IT IS CANCLED. I TOOK LEAVE FROM OFFICE AND 2 TIMES BUT NO RESPONCE. HOW MANY TIMES I HAVE TO ROME BACK OF THIS DISTUBUTER. MANY PEOPLE FACE SAME PROBLEM FROM THIS AGENCEY.

DISTRIBUTOR - SHAMA INDANE SERVICES, NANDED (MS), CONSUMER NO.-015622 RES. SIR, I AM A GENERAL CUSTOMER OF THE DISTRIBUTOR AS CITED ABOVE SINCE 08/06/1995. LAST TWO YEARS I AM OBSERVING THAT THE DISTRIBUTOR IS NOT GIVING REGULAR SERVICES TO THE CUSTOMERS.CUSTOMERS ARE NOT RECEIVING HOME DELIVERY SERVICES. THERE IS REGULAR SERVICE OF GAS BOOKING (REFILLING) ONLINE AS WELL AS AT THE DISTRIBUTOR'S SHOWROOM. BUT THE DISTRIBUTOR NEVER PROVIDES HOME DELIVERY SERVICES DURING THE WHOLE YEAR. AT ANY TIME WHILE THE DITRIBUTOR PROVIDES HOME DELIVERY SERVICE ONE OR TWO TIMES DURING THE YEAR THE DELIVERY MAN DEMANDS EXTRA CHARGES OF Rs.20-30 PER CUSTOMER FOR WHICH NO CASH RECEIPT ISSUED. YOU CAN OBSERVE THAT THERE IS HUGE CUSTOMER LINE OF ABOUT 300 WITH EMPTY CYLINDERS FOR EXCHANGE AT GODOWN SITE AT PURNA ROAD, NANDED DAILY. IF THE DISTRIBUTOR PROVIDES REGULAR HOME DELIVERY SERVICE, WHY THERE IS HUGE LINE AT GODOWN SITE EVERYDAY? WHILE EXCHANGING THE CYLINDERS AT GODOWN SITE, THE DELIVERY MAN DEMANDS EXTRA CHARGES OF Rs.5-10 FROM EACH CUSTOMER. THE DISTRIBUTOR IS NOT GIVING ANY CONCESSION TO THE CUSTOMERS TAKING DELIVERY AT GODOWN SITE AT THEIR OWN RISK. I KINDLY REQUEST YOU TO TAKE STRICT ACTIONS AGAINST THE DISTRIBUTOR AND STREAMLINE THE SERVICES TO THE NEEDY CUSTOMERS IMMEDIATELY. YOUR'S FAITHFULLY S.N.JESU

I got my Indane gas connection in month of October 2013 (including one cylinder, stove, regulator and a pipe). Since then I am using only this single cylinder. I already applied for my second cylinder in month of April 2014, but the response from gas distributor remains same i.e they don't have spare cylinders. Since then I am using only single cylinder and its very difficult. When the cylinder gets finished the refill arrives 7 days after the day of booking, because of which I am facing several problems. Kindly do and take necessary actions to solve this problem of mine. Name of gas agency- Indane, Distributor- Tanushree gas service, mayur vihar -1, new delhi. Name of applicant- Anant Sagar, Contact No- [protected], Consumer No- CX2322859

I want new gas connection so I meet to Indane gas distributor. He answered me that it is compulosry to purchase gas stove, pressure cooker and other products which I don't required so I want to know Is it compulsory or not ? and how can I get only new gas connection without such type products.

my indane consumer number is 25603 in the name of Mr. Subhojit Basu, i am from kolkata. last 3 months i have noticed that some one else is booking for a new sylender on behalf of my consumer id & regularly & i am receiving the messages, while i havent booked any new cylender last 3 months, i am really surprised & also feeling that there is some corrupted people behind this. i would like to request the authority please take a serious step against it.

Date:[protected] Dear Sir / Mem, IOCL, MATHURA/AGRA/NOIDA Subject:- Complaint for Gas Connection not open/update on system after so long time.. Sir, I am around 15 year’s old customer in iocl but now iocl face very critical problem. As inform by local Mathura station hqc gas agency My connection no. Not update on sys due to technical problem. After so many request & visit at Mathura station hqc gas office still My gas connection is not open/update on sys. I am continue tuch by phone/ direct visit but still problem not solved till time.. NAME LINK. C.P. SINGH ADDRESSS B20, JANAKPURI, MAHOLI ROAD, MATHURA CONTECT NO [protected], [protected] CUSTOMER NO. A10511 AGAINST IOC NO A240290 SV.NO 7873618 NEW DISTRIBUTOR NAME STATION HQC ARMY OLD DISTRIBUTOR NAME OIC GAS AGENCY, 3RPD ASC MATHURA CONNECTION ISSUE DATE 26.12.1998 LAST GAS ISSUE DATE 14.07.2014 & 17.05.2014 Now i am send request mail to all concern person. Please find complete details & close my complaint on top priority basis. If my complaint not solve i am go to consumer cort & concern person & concern company responsive for all my exp. & mentally harassment. i hope revert will be received within 2 working day’s.. still waiting for your revert. Thanks & Regards C.P.SINGH [protected], [protected]

Dear sir, I had booked my refill on 22 sept.14. Today received message from indane for booking canceled and booked refill again on today by me.. When I asked to agency Tomar Gas Agency for reason for cancelled my booking at office Nikol road ahmedabad. He refuse my question and told me to pay 75 rs for inspection charge and blocked me for refill delivery. I told him for send person for inspection, I am ready to pay inspection charge as per rules. After many request they avoid me to give me complaint book. My customer no is 16795. When i try to complaint by call to customer care he told me for system problem and not able to not my complaint. Do needful. Thanks and regards, Kaushik dalwadi Mail ID: [protected]@yahoo.co.in

Consumer No : 14238, Agency :Indane gas with Guruprasad Agenicies, 31, shalimar garden Society, Ambedkar chaok, Aundh pune . I have done my gas booking 2 time & it has cancelled every time, though i have receoived my booking number . they have done the changes in the booking number, & no update to customer . I have called so many time in the office number 20-n66013035 &[protected], But they are not picking up the phone, I am harrasshed with this service from this agency . i doubt they are selling our cyllinders in black market or what they are doing dont know . This is really very raticulas responce from this agency . I request you to please look in to complaint & do the Needful. My booking on : 28 th sep : 203149 cash memo : [protected] second booking on : 4 th ocy : 203874

Consumer no: 27620 refill booking:705159 cash memo [protected]. Complaint no: 1590009 Agency name: sabri agency indane gas. To the higher authority please give prior to this we are the privilege customer of yours and we always face this problem. We refill the gas and at the time of delivery (after month) I get mess saying your refill booking got cancelled kindly rebook the refill request to get the gas. We are with out the gas for 4 months we are facing alot of problems because of this not sure you guys would even understand this problem as you would be getting higher priority for fast delivery. Kindly understand the importance of this complaint we have children at home and they need to be fed. please consider this as higher level escaltion. Do the needful show us the work culture you follow. Awaiting. Thanks and regards

Dear Sir, Please check the activety o[censored]sha Gas Agency Kharagpur (W.B) since the delivery of LPG is still pending as on 3/10/14 after booking the same on 12/09/14 vide booking no.206181 . see the improved situation of india after 67 years of independent. "Angreg bharat chor gaye lekin usha gas agency type ke gas delar chod gaye" . ab inka kya kia jai.simple naya dealer dijiye . "GOV. DELEARSHIP KO JAGIR SAMJLIA HAI" SEVA BHAV NAHI HAI ONLY KAMAI BHAV HAI