Indian Oil Corporation [IOC] Complaints & Reviews

We are the Indance gas customer and we have been suffering every month for refill delivery. Every month, we book the refill and then after 15 days, we need to put a complaint at Customer care number. Our distributor is Bhattanagar Gas Agency, Howrah, West Bengal. Please take an immediate action against this.It is very painful day by day to face this problem.

dear sir, I nandita cxhatterjee, my consumer number is 34672.my gas cylinder war deliverd by MODERN GAS AGENCY.Last 28/08/2014 recived cylinder.10/09/2014 booked another cylinder but till now they are not delivery this cylinder.i visit agency but they are not coaperate.before 1mothe cylinder was not deliverd. I request to you please delivery my gas as soon as possible. Thank you. Nandita chatterjee([protected])

Sri i wand urgent gas one question for u actually one book yearly 12 cylinder but booking date after 30 days given to after 15 days, pls be concern my complint my book no 65198, all are not responsible... by selvakumar.r my mob no [protected]

I have booked gas on 04/09/14 and they have given me booking No.805347. After 35 days I have not received any cylinder or any delivery related sms from Indance. This is not only my problem .. maximum customers of KONNAGAR GAS SERVICE (W.B) wait for gas till 35-45 days every year of PUJA Season. cust.no.016709. Anjali Dutta. New parak, Konnagar, Hooghly, W.B, 712235.

CONFIRMATION SMS ALERT RECEIVED AGAINST THE BOOKING NO.361129 ON[protected], EVEN THOUGH THE CYLINDERS HAVE NOT BEEN DELEIVERED. THE BOOKING WAS MADE ON[protected].THIS HAS BECAME A NORM.KINDLY SEE INTO THE MALPRACTISES. MY CONSUMER NO.21571;SV NO-962329. THE DISTRIBUTOR'S CODE IS[protected]

My consumer no. is 23503 and distributor is Nedus distributor kolkata. I booked a cylinder on 26/09/2010 thru my registered phone no. andbooking reference no. was 733247. on 10/10/2014 . I recd. a sms stating that booking stands cancelled without giving any reason. Then again on 10/10/2014, i booked vide ref. no.738522 on 10/10/2014. Now today again, i recd. a sms stating my booking stands cancelled.Now onwards iam unable to book on phone since no option is being given. I dont know what to do. pl. help--MLJAIN

I have booked gas on 5th oct 2014 online and they have given me reference no that is 269385 and billing also done on 6th oct 2014, after three days I personally contacted to dealer and they have asked me next day your gas will be delivered. still now I have not received the delivery of gas rifles.my consumer No is 18608 that is indane gas. My bill no is [protected] dated 6th oct 2014. rajender kumar kapoor [protected]

It has been 66 days till now, no one has delivered a cylinder . Even after proper booking, no gas cylinder is delivered . Another problem is that they have not given any cash bill with the delivery . When we went to the SHELLY GAS AGENCY, NETTAYAM with 2 empty cylinders, we were not able to get cylinders from them. Their irresponsible behaviour is a major problem for everyone . We are not able to say our problems to them because of their dirty conversation. We are requesting you to take a major action against these issues. our distributor code is 4520398.

Dear Sir, I have booked for a refill on18/09/14 from my consumer no JJ05990 to BINOD GAS AGENCY, Dhanbad vide booking reference no217742.Till date i.e 10/10/14 I have not received the cylinder inspite of verbal reminders.Kindly look into the matter and bring a fruitful solution at the earliest. sincerely yours, Chandan Sarkar De Nobili School, F.R.I, DHANBAD, PIN 828108 CONSUMER NUMBER JJ05999.

I Dr.Sriprakash Mohanty, consumer No.05917 serviced by M/S. Baby Gas agency at Dhenkanal-759001, Odisha state. I had booked for a cylinder from my mobile No. [protected] and received acknowledgement at 12.51 PM on Thursday, 09/10/2014 vide reference No.216141. At 16.33 hrs I received message regarding generation of cash memo No.[protected]. On 10.10.2014 at 19.45 hrs, I received SMS that the cylinder has been delivered, without delivering itactually to me ! I rang up to the agency in their telephone no.[protected] but it was not functional. I suspect, my cylinder has been diverted illegally by the mischivious staffs during the festive season Laxmi Puja going on at my place. I request you to take up the matter and initiate proceedings against the agency. Thanking you, S.Mohanty M-19, Housing Board Colony Dhenkanal-759001 Odisha state

Dear Sir This is to inform you that I am TAPAN SHARMA which is recorded in all the documents which I have submitted at the time of new connection booking and also it is mention in gas pass book Tapan Sharma. But I am sorry to state that i have noticed that as per your record my surname is BARMAN Please make correction my name instead of TAPAN BARMAN to TAPAN SHARMA. My Consumer No.is 03660

Dear Sir, My name U. Selvi consumer No, 32930. No.16 LAKSHMANA MUDALI IST STREET, KORATTUR, CHENNAI 600080. i REGD REFILL BOOKING ON 30.08.2014 TILL DATE CYCLINDER WAT NOT DELIVERED. wHEN i CONTACTED IN PERSON. THEY TOLD ONCE AGAIN REGISTER AFTER THAT CYCLINDER WILL BE DELIVERED. No proper guidance, as a working we face problem for cooking. Take necessary action against the prasanna gas, korattur and advice them proper delivery of the cyclinder. They do such activities so many times. selvi korattur.

Dear sir, me bahut paresan hu .hamari gas agency cheena gas service moradabad ke nam se he . jo ki delevery dene ke 15 din baad dusri booking karti he phir uske 15 se 45 din me dusri delevery deti he...4/9/2014 ki booking hui he magar abhi tak hame delevry nahi mili..humne [protected] par bi sikayat ki he . please hamari paresani door kane ki kirpa kare. consumer no :49100 card no :2993428 consumer name:shahnawaz address:bada shah safa, lal masjid, moradabad.up.india cont no :[protected] dhannewad.

My consumer No. cx-3968049, consumer name: Radha, Distributor : Pazhassinadu Gas Agencies, Peravoor, Kannur District, Kerala. I had booked a refill on 22-Aug-2014 (Booking Ref No. 201543). Two weeks back, I got a message from Indane, saying that your refill is ready and will be delivered shortly. When I asked the distributor, they says it is not ready, next week they will give, but even after one week, they are not giving the refill. Now also they says, next week. Please look into this matter and do the needful to get the refill. The behaviour of the distributor is not at all satisfactory. Radha Ottaplavullathil House Thundiyil PO Peravoor (Via) Kannur (Dist) Kerala - 670673 Ph: [protected]

Hi, i have given 2 written complaints and also contacted Retail sales officer Sachin kumar sonar regarding non availability of air the Rourkela IOCL petrol pump located near bisra munda chowk at Rourkela. Today the staff even did not allow me to book a complaint and manhandled me and told me to contact DGM. even after so many complaints, the air filling at this petrol pump is Out of Order from last 3 months. Please do something in this regard,

Hi, My name is Clement. From my experience and even my friends experience the Indian Oil outlet in the following address is making the most fraud of cheating in money value, quality and quantity. Please do a check in the following outlet: OM SAKTHIVEL AGENCIES Dealer: Indian Oil Corporation Ltd., 144, Medavakkam Main Road, Adambakkam, Chennai - 600 088. Phone:[protected],[protected]

I have booked one LPG cylinder vide SMS, ref. refil no. 219082, wherein cash memo was also generated vide no. [protected], wherin it is regretted to state that delivery was not made and instead I got a SMS that delivery has been made, which is totally false and incorrect. My Consumer No. JJ13342, at M/S. Binod Gas Distributor, Rangamati, Sindri, Dhanbad - 828122, Jharkhand. Please investigate into the irregularity and malpractices made by the distributor and do the needful so that I receive/get the LPG cylinder, booked, in time. Arvind Kumar Singh Mobile No. [protected]. Qr.No. F-11B, F Type Colony, P.O. Chasnalla, Dhanbad - 828135, Jharkhand

Dear sir, Consumer No: 10791 New consumer id : [protected] Distributor : Mohan Gas Agency Chathanoor, kollam I have booked for refill through web portal on 2nd Aug 2014.and its order no is R[protected]. When I contacted the Distributor, he is not accepting the online booking and not giving filled gas cylinder. I would like to know the details regarding this . if he is not giving.. i should get the preference of booking which I did the same.. as of 2nd AUG. if .. why indane is providing such an online facility for booking refilling GAS cylinder. from: Annamma Cheriyan +91-[protected]

My wife mrs s.Latha is having gas connection at annai saradha gas services tiruchirappalli. The consumer no is 37275. My wife has gone for sudden major operation at chennai. She is advised for complete rest for 6 months post operation. Hence she is unable to procure indane gas for more than 6 months. However we down loaded reactivation form as prescribed in sl/1601 dated 11/07/2012 & handed over the same to the agency on[protected]. The agency in turn sent the mechanic on[protected] after our continous follow up, the mechanic advised to meet area officer. When we met area officer, he advised to meet gas agency. Thus the matter is dilly dallying. Pl help to reactivate the same

This complaint is with regard to the customer service in Deepa Gas Agencies (Indian Oil). Addr: 93, Gangadheeshwar Koil Street, Purasawalkam, Chennai - 600 084. Indane Gas Distributor SAP CODE NO: 117530. Complaint against - The delivery boy and Manager of Deepa Gas agency Complaint: Today there is a scheduled power cut in our Area, hence there is no power between 9 am and 5 PM. We stay in an apartment in the 3rd floor. The delivery boy from Deepa Gas agency came today and said since there is power cut and the lift is not working he will leave the Gas downstairs and asked us to bring it up when the power comes. I refused to it and said, that's not acceptable and he will have to deliver it at home. That guy then raised his voice and said he cannot bring it up. When I objected and told him that I will be forced to complaint to the agency he handed me the slip and said "call" To my shock the agency took it very lightly first and said that they will not deliver the cylinder to our apartment. When I asked him as to what will he do if they had to deliver the cylinder to a customer who does not have lift in his house - He said, "we will not deliver" When I refused to this and said that this is not acceptable and being in the service industry they should look at the consumers need and not their comfort. To this the Manager raised his voice and spoke very rudely and said - "if you have money go and buy in black, we will not deliver the cylinder" and he kept the phone. This is the most inappropriate behaviour I have seen from a vendor. Feedback about Manager - He does not know how to deal with his customers. Very poor skills in handling customer queries, doesn't know to converse in English, Doesn't treat customers with dignity, bangs the phone instead of handling and solving the query, no interest in solving the query, doesn't care about the customer discomfort and the bad name the agency and Indane will face because of him. COMPLETE UNPROFESSIONAL BEHAVIOUR Feedback about the delivery Personnel - Very arrogant, lays his own terms to delivery the cyclinder (availability of Lift, extra money) doesn't follow Indane rules and speaks rudely with the customers. If any of the Indane officials are viewing this complaint then its high time you act on it. I have already reported about how this agency books cylinders on our name and blacks it. Now, they have unacceptable terms in even delivering the cylinders on time. Just because the agency has huge customer base their behaviour is very unethical. This will and is already spoiling the name of "Indane" as a company. If Indane doesnt take any action that means they carry the same attitude which is very disappointing for a customer like us who are associated with Indane for decades.