Indian Oil Corporation [IOC] Complaints & Reviews

Against my booking reference No.248697 through IVRS No.[protected], I received a SMS on 18.09.2014 regarding cylinder delivery under Cash Memo No.[protected]. On 22.09.2014 I received another SMS stating that "Your refill booking 248697 stands cancelled. The same problem happened with my last booking also. But when I approached the distributor "Ranie Enterprises, Chennai-600061 in person, the cylinder was delivered. This time the same distributor advised me to raise another booking on 23.09.2014 (No.261626) promising me immediate delivery. But I am helpless. Nothing has happened. What is happening for bookings through IVRS. What is the reason for non delivery even after cash memo generation and for such ill advice by the distributor.

I have been transferred from Hyderabad to Visakhapatnam. I submitted the TV from the BPCL dealer Vayusena Gas Service, Dist Code 117461, Air Force Station Hakimpet to the Command Gas Service, INS Circars (NSB), Visakhapatnam on 19 September 2014. I also submitted photocopies of the Aadhaar card, Driving Licence, Pan card and the KYC form duly filled along with the photograph. The Command Gas Service is yet to action my TV stating reason of not been able to read the TV number. When I showed them the TV number which was also clearly written on the top they started making excuses that the computer system was not accepting when they filled the details. It is 25 Sept already and how long will a customer have to wait for these people to do their job. It is therefore requested that suitable intervention is required to get the system on correct lines. Thanking you, GK Pillai

I have booked cylinder on dated 14/09/14 & till date i do not received cylinder & i have contacted local agency complaint no. [protected] (YADU INDANE GAS AGENCY) but i did not received cylinder & i received the message from iocl to my registered mobile no. cash memo [protected] generated cylinder shall be delivered shortly, but till date i do not received the cylinder so pl take necessory action againt distributor & resolve my problem on priority.

sir we are a home consumer of indane gas our connection no.c20000 and our dealaer name is coopfed gas service., we was booked our gas by telphone on telephone no.[protected]. our booking date is 13.09.2014. and we was recived the cash mamo no. [protected] on 15.09.2014 and we are not recived our gas till date 25.09.2014

Dear Customer service Refilll booking done for consumer number yy11208 on 18th September.. Not yet received the refill... Generally the refill comes within a week... Earlier for this consumer number whenever we use to book for refill it never use to accept the landline number given on record "Message use to come as you cant book refill from this number. Hence gave for new mobile number to be saved against this consumer number and later booked from the new number... Booking has been done but not yet received the refill. Please help us in this matter regards Sunita

I booked a cyl through online on 15 sept but till date it is not delivered to my home. i try to call to yadu indane 3-4 times but not picked the call so request to you advise to concern person to resolve this issue . my connection number is 54930 (Yady Indane gas). Hari Krishan Gupta ([protected])

Dear sir, I booked for refilling of cylinder on 28. 08. 14. and my booking reference no. is 218387. My consumer no.-02877 under dealership of M/S SUBHADEEP INDANE, PO.-GALSI, DIST.- BURDWAN, WB. PIN-713406. It is seen that cylinder is being delivered one month or more later after booking. For this reason I am facing very much trouble. I want to draw your kind attention regarding this. With Regards. Krishnadhan Bhattacharya. M-[protected]

I insisted on making a new connection in PUJA GAS SERVICE under Indane Gas co. Limited. For this I applied through online. My online submitted KYC No. Is [protected], KYC Date- 05/08/2014, Waitlist No-[protected]. I went to the distributor's office along with necessary documents. But they did not received my application. Instead they manhandled me. This is my second complaint. I did not get any assistance from anywhere though repeatedly complained. What will I do now? Please tell me.

i went to your petrol pump for filling petrol pump. after saying to petrol pump vendor to fill petrol of 100 rs . the pump man fill the petrol in machine it was not zero and shown to me. i was cheated and misbehaved and all the pump men scolded me . the petrol pump owner did not provided the complaint BOOK after very hard talk he provided the complaint book. the recipt no is 4364607 of bill. the recpit no. 4703 is of complaint book. you are kindly requested to do the needull process Regards Praveen pathak MOBILE [protected]

I have booked for refilling cylinder on 28. 08. 14. and my booking reference no. is 218387. My consumer no.-02877. My dealer's name is Subhadeep Indane, po-Galsi, Dist- Burdwan, WB. Pin-713406.The cylinder is being delivered one month or more later after booking. regards Krishnadhan Bhattacharya M-[protected]

Sir, my name is baburajan pillai vd, from aroor, alappuzha, kerala. My consumer no is 3206. My gas agency is with bhagawathy gas, aroor. I have booked my refill on 06 aug 14 vide booking no202871. I have received a message on 13 sep 14 that my cash memo has been generated against my booking no. 202871 vide cash memo no [protected]. Till today i have not been supplied with the refill. On 16 sep i have contacted the delivery man and he said the cylinder is available ane he will deliver it with in the next day. Where as he hasn't turned up. There are two phone nos in the gas agency, i have tried to contact them number of times but always the is fauly or not picking. You are requested ot please look into the matter at the earliest and resolve the problem.

We have contacted the agency regarding this but they simply said that they cannot do anything even if the cylinder gets empty in just two days.We have also registered the complaint but till now no actions are taken.The complaint details are as under:- Complaint no.- 1565823 Date- 15/09/14 Consumer no.-31201 Dealer's name - pearl gas service (Plot no 1 ; GT Karnal road opp gur mandi) Arun kr gupta [protected]

dear sir I have booked my Lpg Sylendar 9 sep 2014 but sylendar did not delivered till date My distributor name is paradise enterprises, Sherafghan, Baradari, Delhi-6 My Lpg consumer number is 6691 I request you please take action against distributor because the agency workers doing black marketing

I am N.Krishnan, Consumer No.5045 of Mini Gas Agency, Kundara. I have Booked My cylinder on and September 18 the gas agency had made the billng and in my mobile number the message alert also came. After that I have enquired the gas agency and they told september 19th they will distribute the cylinder. September 20th also I have waited for the cylinder and I called up the agency that time they told come and collect the cylinder. I am a senior citizen aged 77 years and one side of my body is almost paralysed. The office staff is behaving very rudely to me and I have filed on line complaint to IOC, Cochin and my complaint No. is [protected] but no action has initiated against them. So kindly take immediate action against Mini gas Agency, Kundara as the staff of them are behaving very badly. Even today also I didn't get the gas.Urgent please.

I had booked for a rfill which was acknowledged by an SMS on[protected] reading: “Booking for consumer number 30488 is registered and the booking reference number is 50436.” On[protected] I received the following SMS: “Against your refill booking 50436, cash memo [protected] generated, cylinder shall be delivered shortly” On[protected] I received another SMS stating: “Cylinder has been delivered against your refill booking 504346 with cash memo [protected].” But this delivery has not been made to me. I sent the following SMS to [protected] today: “Gas cylinder booking reference 50436 not yet delivered.” To this I got a reply SMS today: “Booking for consumer number 30488 is registered and the booking reference number is 507563.” Nothing is mentioned about the gas cylinder that was to be delivered t me against my earlier booking and cash memo [protected]. I again sent the following SMS to [protected] today: “Got SMS from you at 14.20 on[protected] stating that cylinder was delivered against my refill booking 50436 with cash memo [protected]. But this delivery was not made to me. Please effect this delivery to me without further delay.” To this I received a reply SMS stating: “You have booked a refill on[protected] with booking No.507563.” This is just unacceptable. You are asking me to forget about my previous booking and go on waiting for delivery against a booking that you have registered today. I have the right to get the cylinder as per cash memo [protected] which should be delivered to me immediately. I Expect a reply by return. R.S.Ramanujam

Sir/madam, IOL, santoshima nagar, old safilguda, secunderabad-500056, Telangana. This filling station has filles less oil to customers. for example they take 200 but they fill 190.10 like this for every filling they get something o[censored]p to 90 paise. Please solve this issue ASAP. Thanks Purushotama reddy

I have booked for a refill cylinder on 27/08/2014 with a booking ref.651598. I have received a SMS on 10/09/2014 that cylinder has been delivered against your booking ref.6515198 with a cash memo. [protected]. But practically cylinder has not been delivered until now. What is going on and how long I wait to get a refill cylinder ?. I made another booking on 19/10/2014 with ref no.659287. Regards, P.V.Baby

Sir, I am Pradeep kumar.M.R having a LPG domestic connection vide consumer No 3808 & New consumer ID No [protected] with Sree Vinayaka Indane Service, North Nada Kodungallur in Thrissur District. I had registered LPG refill cylinder vide Regn No R[protected] on 31.07.2014. Sir, a lapse of 50 days of booking the refilled cylinder has not yet been issued by the distributor. This is the routine practice of this agency, they always issuing the cylinder only after 50 - 60 days of booking. We have been registered several complaints against this practice to higher authorities but there is no response received from there. We, the consumer approaching you finally to solve this problems permanently, except you we have no any other door to knock. thanking you Yours sincerely Pradeep kumar

Dear Sir/mam, I booked a gas on 3/4 Sep 2014 booking #[protected]. It got cancelled. In the past many times it got cancelled for previous booking. It might be possible that dealer is doing black marketing of gas tanks. Please take an action against it. Consumer no. - #CX1717254 Dealer's Name- THE KOTA CO-OPERATIVE SOSIETY LTD., (Kota, Rajasthan) Booking #[protected] Thanks, Rohit Kapoor [protected], [protected]

My customer ID No. DD 12983 AND I take book for domestic cylinder on 31/08/2014 and Booking no. is 230698 but till to day I have not get the booked cylinder for my domestic uses and the local dealer M/s Deev Deep, Duttapukur, every time harass me to supply the said cylinder. Now I am requesting your good self, please do the needful at the earliest. Thanking you Ms. Milan Rani Das W/o: Santosh Das ID NO: 12983