Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir i have booked the cylinder vide the reference number 218810 on 7th August 2014, and got the sms alert for the reference number that "cash memo [protected] has been generated " on 13th August 2014 but still the cylinder has not been generated. When asked with the delivery boy he told that the booking for the same has been cancelled and we have to book a new one. When called the IVRS we came to know that the cylinder has been delivered for the same on 31st July 2014.

I am a customer of m/s Bhagavaty Gas, Aroor, consumer no. CX1898720. For the last few months I am getting the supply of gas in a very delayed manner.Recently i had booked refilling order on 09th July 2014 but till date I have not received gas cylinder.When contacted agency it has been mentioned that bill has been generated on 11th Aug 2014 .For the last five days I have been calling to agency for an update, everyday assures me that the gas will be delivered by today itself on urgent basis.

Yesterday when I had quick chat with the Delivery boy(Ani), he smiled and told it got cancelled automatically. Since 11th August there are eye witness saying that he has delivered to our near by area.
I also happened to hear from others that if we are ready to pay additional 500 INR he will be delivering immediately.


Its been more than a two weeks my family is depending on hotels and this had also made me to spend some amount in hospitals due to upset stomach.
I am writing this not only on my behalf, but representing all the people who are depending on Delivery boy Ani (facing the issue). If you could call some of the random numbers you will realize how pathetic situation, people over here are suffering due to non-deliverable of gas in time by the agency. I had also asked them to give bill directly to me, but it was mentioned due to new order gas will not be delivered directly to customer.

I am fed up with this harassing attitude of the distributors.I request your good-self to intervene the matter and take the decision to switch over to any other company available in the market for their services, which will also pain me a lot because i am a customer of your company indane since 1990.Awaiting your early response.

Please find the complaint number for the same :complaint no 1523883
Consumer no. CX1898720
Booking Date : 09th July 2014
Consumer name : Vanaja B Pillai
Agency : Bhagavaty Gas
Near Aroor temple
Aroor P O
Allappey
Kerala - 688534
Delivery Boy : Mr Ani

Contact no : +91 [protected]

In tehsil bijoliya distt. Bhilwara local lpg dealer pathik gas agency forced to give unusual product with new lpg connection to every customer if custmer refuge to take that unusual product in that case dealer don't give new gas connection.
Total cost of that unusual product is approx 5000/- & this is so high for customer

Registered refill booking thru IVRS on 29/07/2014 Refill booking no is 200049. Received a text msg on 07/08/14 for the cash generation no, [protected], around 09:31 pm and again the cash memo was cancelled around 09:52 pm on the same day.For complaints thru IVRS its not working. My consumer no is 34597.we are in dire need of the cylinder for cooking. Redressal solicited.

Respected Sir, This incident occurred at 8.05 am in the morning on August 13, 2014. I went there for diesel in my car. I stooped at one diesel vending unit. The salesman was attending another diesel car. When I called him, he asked me to come to that unit where he was standing. My car was already standing at the other unit. I asked him to come to my vending point but he simply refused and gestured in a very uncivilized manner. Your company claims highest standard of services but this incident suggests otherwise

Dear Sir,
I couldn't getting my gas cylinder of every month . I want to know what is the reason of the same ???
Every month i have booked my gas cylinder but after few days got a massage that your booking is cancel .

My booking no -229709 has been register .
Reference no-6870921 has been register .

After that i got a massage that ...
Your booking no-687092 has been register & cash memo-[protected] generated, cylinder shall be deliver shortly, after few days now i got massage that your booking stand cancelled.
When i am asking gascylinder delivery boy that where is gas cylinder, then he couldn't co-oparate to me & tell me that i don't know i couldn't tell you about that ...
I really so irretated .


Please do some thing ...
Oh god save me...

Regards,
Prosenjit Chakraborty
[protected]
mail id- c.[protected]@yahoo.in

I fill petrol usually in Thiruvarur INDIAN OIL petrol bunk located in sendhamangalam via (thiruvarur to mailadudhurai rote), near kangalancherry, Tamil Nadu. the petrol smell is soo different from usuall smell. i went and checked with mechnic he said the petrol that i filled contains kerosene, even i get kerosene smell clearly. and the colour of petrol is also not good. in this bunk they tried to cheat me many times by filling less amount of petrol, they usually stop the running meter at 96, 190 if the coustomers are careless without seeing the meter. many times they fill petrol in a jug and pour in the petrol tank. I kindly ask the authorities to look at this issue and rectify it as soon as possible. This type of activities spoils the name of INDIAN OIL.

Sir, Self is a customer of IOC(Indane).Distributor name:Maruthi Indane Distributors, Chennai.Against my LPG booking for refilling, booking no.201398(date of booking:17.07.2014 consumer no.57764), cylinder not supplied so far.While verifying through on line booking portal of IOC, it is seen that booking done up to 21.07.2014 has been cleared.But against my booking dt.17.07.2014 LPG cylindeer is not yet supplied.Further it is to say that cash memo no.[protected] generated against my booking on 04.08.2014 has been cancelled by the agency on 07.08.2014 . 1)Please do the needful to deliver the cylider at the earliest, 2)To take up the matter with concerned authority so that out of turn allottment of cylinders like above should not be encouraged.. Regards, E K TONNY

Against the consumer no 11614 refill was booked over automated booking system, booking ref no was 230315 dated 26july 2014. No information regarding the generation of cash memo. On 11 August 2014, a SMS was received stating refill booking 230315, cash memo [protected] cancelled. I wish to state that we were present at home in the above stated period ( 26july to 11aug). Our indane booking agent is "national gas agency" hassan, ph[protected] I request you to find the reason for this and arrange for refill delivery at the earliest. My telephone no is[protected], [protected], [protected]

Respected Sir, It is for your kind information that, the Vishal gas agency gas address Near shyam Lal College G.T. Road, Shahdara, Delhi-110032. The employee of agency misguide & misbehave with senior citizen and blackmailing of gas cylinder in the market without any fear and threaten the public if they ask don't do this which is very shameful to indane oil corporation ltd. It's delivery is very poor. They are always giving excuses that they have no stock of gas. They are doing illegal business. Dear Sir I had booked for the refilling of LPG Cylinder Many time but they not delivering right time. Therefore i requested to all the authorities to check or raid over this and if possible cancel the agency because public faced problems due to this agency holder. It is purely customer harassment. So, kindly take the necessary action. Thanking you Yours truly, JOGINDAR KUMAR (Coordinator Delhi State) 11563, Gali No.1, Subhash Park Ext. Shahdara Delhi-32 Mob.:[protected]

General Manager Indian Oil Corporation Limited Delhi & Haryana Regional Office World Trade Centre, 2nd Floor, Babar Road, Connaught Place, New Delhi - 110 001 Subject: complain over non-delivery of LPG cylinder (Gulabi Bagh Gas Services) Sir, although i booked for a refilled cylinder on the 1- August -2014, Booking reference No. is 384936, refill booking No. [protected]-384936 I have not yet got that. Despite all my efforts i have not been able to get the refilled cylinder. while trying to contact the agency people, they are not picking up the phone and if ever they are picking up, they are only assuring to deliver the cylinder, i have already registered complaint in this regard before few month but all fell on deaf ears. distributor is habitual Crafty Person, need here strict action. look into the matter and do the needful. I shall feel pleasure if your good self spare few of your valuable moments towards this kind of regular problems. Thanking you in anticipation Sincerely Yours, Suman Chaudhary Consumer No. 10701 House No. 313/85-A, Tulsi Nagar, Inderlok, Delhi-110 035 Contact No. [protected]

To

The Manager / Proprietor,

INDANE
SWARUP JYOTI,

Ichamati
Market, Gokulpur,

Harishpur
More, P.S : Swarupnagar,

North
24-Parganas, West Bengal


Sub:
New Indane Gas Connection

Sir,


I applied for a new Indane Gas
connection on 19/10/2013 but no connection has yet been provided to me
till date. I have been called by the manager for several times during the last
08 months and demanded Rs. 10, 000 for new single cylinder gas connection only.
But I refused to give extra money for such connection. I already had to pay
Rs.150 at the time of application on 19/10/2013 through Mr. Debu.


This issue has been brought to the
notice through a complaint to[protected] vide complaint No. 1439295
on 14/05/2014 at 4:22 pm but in vain. However, they advised me to request again to
you in this regard for further necessary action at their end.


Therefore, it is requested to please
do the needful at your end so that I can get new Indane Gas connection at an
early date with legitimate price.


Yours
faithfully,


Dated: 08/08/2014 ( CHAINA BIBI )

Address: C/O : Asmatulla Mondal,
Mob: [protected]

Village + P.O: Goaldaha,

P. S : Swarupnagar,

Dist: North 24-Parganas

PIN : 743 427

I have gas connection with Alwar Indane. My customer no. 14352. I applied for DBC on[protected] and deposited 1890/- Rs for same but till today I don't get my DBC. Agency employees are not giving me satisfactory reply they are saying that my connection is blocked and they sent my problem to Mumbai office but there is no progress in my case. Sir I am suffering from last 5 months. Please do needful to resolve my problem.

Myself is a consumer of Indane having customer no. 25803 under Howrah Gas Service, 11/1/4, Bhagaban Chatterjee Lane, Kadamtala, Howrah-711101. Last week surprisingly my LPG cylinder got exhausted within 5 days which was delivered to me under sealed condition. When reported to the dealer, response was "They cannot do anything on this, rather they can deliver another cylinder immediately on the next day which was scheduled to be delivered after 10 days". My request is to look into the matter & take appropriate action so that, customer like us, do not have to face such harassment in future. Regards, Souvik Roy Chowdhury

Location/place: Sindri Dhanbad (Jharkhand) Name of company/service: Vinod Gas Sindri Indian Gas - Vinod Gas Agency Sindri, Dhanbad (Jharkhand) I had booked for the refilling of lpg cylinder with consumer no. 31484 in the name of Sanjay Kr. Mishra on dt 20/07/2014 but till today on 08/08/2014, I have not received the cylinder. I have been calling to Vinod Gas agencies, Sindri, Dhanbad- 828122 (jharkhand) since 08/08/2014 onwards, but their Land line phone number is[protected] but their phones are going busy or out of service or no responce and if responding then saying there is no such booking. This is not the first time, It is their regular response I am getting from the agency. They are not delivering on right time, it’s very difficult for my family. Kindly help us because we are facing montery, time as well as mental loss with this careless agency. Sanjay Kr. Mishra (Advocate) Contact No: [protected] Gas Consumer No. 31484

Sir, I am Central Govt employee transferred from bangalore to Tiptur Town which is in Tumkur dist KA, Am a customer of HPCL in bangalore. But no HP Gas distributor in this locality. Therefore I approach to the Indane Gas distirutor Named Rangsons Enterprises. Manager awaited last 3 days and finally the proprietor refuses my request for issue of new connection against TV. It is very sad to say their attitude. If any customer asking for new connection they immediately give for more money. He was only a dominant distributor to this locality since last 28 years. Please taken necessary step for this type of attitude towards other company customer.

dear sir/madam we are customers of indane gas. this complaint against local agency angad enterprises adarsh nagar delhi. agency issued booking slip after 15 to days of booking and said to people collecting slip at agency door . when customers go to agency to get their booking slip. staff of local agency (angad enterprises) misbehave with customers and used abusing language. delivery man not delivered cylinder at customer door. pls consider at our complaint and take action on it as soon as possible thank & regards gaurav [protected]

Dear sir/madam
I am 65 years old citizen of india(Address- at-taranagar, post-chas, dist-bokaro steel city, state-jharkhand pin no.-827013, have use indane lpg gas cylinder for last 21 years, earlier they are providing home delivery(Cylinder), but now they totally stop to deliver, . I am old person and not able to manage for refilling, distributor name - subh laxmi gas distributor chas jharkhand.
Please arrange home delivery service, as it is every part of country, but not for our, it's serious problem for each and every old citizen .

Regards

Indane gas consumer

Dear sir, It is very painful to me to complaint against a company standing in the list of fortune 500 list but for the incidence could not be hide out. The incident too place around 08:15 when i went to the SINGH PETROL PUMP Rukanpura, Patna. I told the filling staff for fuel of quantity equal to Rs.210.00 and with the full nozzal open condition but he refused and filled with the nozal half open. I asked for the complain book but the dealer named Ajit Kr. Singh started misbehaving me and giving threatening " do what so ever you can". I give. Five ( 5) lacs rupee every month to the IOCL officers. Sir, i am shocked. I may also share that when ever i fill my car at this filling station mileage drastically drops. The working of the filling station may please be examined and any out come of the step take against this complaint may be intimated to me at my mail [protected]@gmail.com and mobile no.[protected]. Regards Rakesh Ranjan Rukanpura, Patna14

Sir/Mam, My consumer number is S124331, I have booked cylinder on 26th Jul 2014 by phone, booking number is 681261, but cylinder not received, I have received sms of delivered on 28th Jul 2014. Again I have booked and got booking number 685473 on 1st Aug 2014, but this time again I received sms of cylinder delivered on 2nd Aug but still not receive any cylinder. I requesting you please look into this matter urgently, many time I have faces this type of issues, mostly every time when I book gas cylinder. I want to know to whom they delivered cylinder and also want to know who gave receiving them of our cylinder.