Indian Oil Corporation [IOC] Complaints & Reviews

I.a consumer of Indane LPG for domestic uses bearing consumer Id [protected] & residing at Gairkata Mouza under the Indane distributor Shanti Gas Service P.O. Binnaguri Dist. Jalpaiguri (W.B.), beg to inform you that the consumers of this locality have to wait for day long to get the refilled cylinder with uncertainty on every Mon, Wed& Friday at the premises of the Gairkata Reading Club.On some days consumers have to go back home without cylinder due to shortage of cylinders or for not sending the truck without giving any information by the distributor. Employees of Shanti Gas Service collect a cash amount of Rs.430/_ per cylinder without giving any proper Cash Memo/Receipt which in my opinion is highly suspicious.In view of the above, wanting to know about the entitlement of home delivery of cylinders with proper receipt for the consumers of this locality.

My consumer No 4001, Booked gas refill on 2June 2014. But till now not delivred. even i given complant to Ernakulam Indiane office. Very bad service from Venus Gas Mannar, Alappuzha.Lat time also i got refill after escalating to ernakulam office/petrolium office delhi.Please do something to proper delivery. They feliberately not giving. Sarma

I am A Sathyan holding consumner No.184802 of Mini Gas Agency, Kundara. I have booked a cylinder on 12.06.2014 and the distributor delivered the cylinder on 14.7.2014. I want to book the next cylinder through online. But due to some error or some technical problem it is showing the status on the booked order on 12.06.2014 is 'in process, you will get the cylinder in the next 7 working days'. Kindly do the needful to book the cylinder at the earliest.

Today I had my fourth experience in same IOC pump in Koramangala. I paid then 500rs to fill the petrol and the guy filled for 386 Rs and stopped filling and took the pump out of tank. Since I had previous experience, I checked the meter as soon as he stopped filling and did not give him a chance to put the pump back in to that machine and reset the meter and I caught him redhanded. This is how the whole incident panned out. The attendant invited my attention to notify me that the meter is set to zero before he started to fill fuel and set the meter to 500Rs. This, I think, is one of the brilliant tactics by them to impress us showing that they are transparent and is not going to cheat. This is where me make mistake, often, after such transparent behaviour initially the whole thing of cheating will not come to our mind. As I told earlier, he stopped filling fuel and told me that there are some offers and all something like that to deviate our attention. Since, I had previous experience, I checked the pump meter before giving him a chance to put back the pump and noticed that it was just 386Rs. I reported the same to manager and I have reported such incident before as well and no action has been taken and don't expect any action this time either. This time they said there are some offer but be they will ask if we have IOC card or asks if we need a card or ask about our vehicle and ask something that will deviate our attention and along side, they will stop filling the fuel and reset the meter cheat us

I am Surendran P. My LPG consumer No. is 55508. My LPG supplier is M/s Baby Gas Service, Adoor. My complaint is that consumers gas stoves are not periodically serviced by licensed personnel. Hence The agency may be warned for getting it done and IOC has the responsibility to ensure it. Please don't play with the life of the people.

M/S Nayek Gas Agency of Kalna in the district of Burdwan and under the Area Manager of Durgapur West Bengal has not yet introduced online refill booking that causes problem to many customers. My Refill booking Reference No: R[protected] Dated :25/06/2014 was not entertained and I am asked to book through IVRS/SMS system. But earlier the distributor responded to online refill booking. Though there is a provision of online refill booking of the company and distributors have been asked to follow the guidelines, M/S Nayek Gas Agency cocks a snook at the authority with impunity.

The indane gas in india clynders are not properly, it is leeking, washer is not place properlly, clynter chekking and inspection perosons are not doing thair duty properly, who is responsabel the peopels deat in gas fiering, you are doing mony mood business, in humans dead, first you have to stop all, safty gas clynder make first, then filling, and supplying lost, dont lost, the familys life, ( one familys life lost in gas fire in gas producer and disteriputer is responsable in thair legalier,

I booked a indane gas Re filled cylinder on 21/6/14 . but on repeated request, did not receive the cylinder . Many time since booking I received this type of message --"-Dear Indane Customer, Your refilled cylinder booking 379158will be shortly delivered cash memo no at different time is different, but booking no is same Today's(14/7/140 cash memo no [protected]. On 11/7/14 cashmemo no[protected] on 30/6/14 Cash memo no[protected] On 1/7/14 '' '' ''------[protected] on 7/7 /14, , '' ''----[protected]. many SMS also received having same booking no On 11/7 14 cancelled cash memo no[protected] On 11/7/14 cash memo no cancelled [protected]. This thing is going on for more than 3weeks .Pl mentio why? how should i get gas cylinder soon Tapan kanti Hazra consumer no 12185 Address= Ideal heights, 302 A.P.C Road Block -c flat no 18 B klkata -700009 e mail no - [protected]@yahoo.com

Hi, I have an existing gas connection in my father's name. He has is no more and hence I would like to surrender the same. Please let me know the procedure to surrender the connection. Is there any documentation to be submitted while surrendering the gas connection? Regards, Babu

Dear Sir, My consumer no is 30775. I am paying for home delivery charges.but even not get gas home Delivery any of day. I approached to your dealer but his tone is like he is PM of India.even the behaviour of delivery man is also very poor whenever i personally go to godown i am not getting cylinder .herein I request you to take immediate action against dealer to organize home delivery,

My consumer no. is 292691. Recently I opted double cylinder from single. For this I paid Rs. 3000 to Unity Gas agency, my distributor. Rs. 708 got credited to my bank ac. Rs. 1450 is deposited. Rs. 1130 is refill charge receipt I get from delivery. Now my concerns is that Around Rs. 450 I do not get eighter receipt or nothing else. For the same I approached to distributor, then he said please taken something like lighter, trolly, gas pipe etc. I took lighter of Rs. 125. So there are certain my complaints are these. 1. Is it necessary to take utility as mentioned above. 2. Please tell distributor to pay me back of Rs 450 immidiately. If this is not done I have no any other option except to file a suit against distributor and IOC.

customer no:38661, customer name:mohammed azaruddeen, as i was booked gas on 20.6.2014, booking reference no:867288, cash memo no:[protected] dated as on 09.07.2014. from past five days i am calling, no response.so kindly solve my problem.thank u.

Dear sir/ madam
Greetings...
Dear sir/madam my cosumer no is22804 which is located in Agra [U.P.] I booked my refill on 6 july with the refrence no 417359 then I got a messageon 11 july that my cash memo has generated with no [protected] and the delivery will be shortly then without delivering of my cylinder I got a message on13 july that my cylinder has been deliverd againts my booking.
I have not got any cylinder so pls take a legal action in this matter.
Waiting for your prompt rewerd.
Rajni Sharma
E mail- [protected]@yahoo'in

Dear Sir, I have taken the Indane gas agency At Nagod, Distt, -Satna (MP) There are Huge Irregularity has been done by Agency authority they are selling cylinder on black and earn huge profit. we are trying 6-7 days to get booked cylinder but as usual give me the date to do home delivery but then forget that what he told. the other part is that they are not weight the cylinder and if customer ask them then they said that weight machine is not working we have give for repair dear tell me the other way to sort out this problem because it's not happen with me but also every middle class family or lower middle class family. Give me proper answer or action regarding this. Thanks Regards Shubhraj kushwaha [protected]

I have booked gas on 20/6/14 . Booking no 379158. many time different cash memo no is sms from IK-indane some times showing that your cylinder will be delivered soon.on 30/6, 1/7, 7/7 14 . Sometimes showing that booking cancelled having same booking no but different cash memo no . When shall I get gas ?

My name is Gaurav Gupta. Yesterday I have visited Mayur Vihar Phase-1 petrol pump. I have asked to fill the complete tank as I took new car same day. There was already 5-6 ltrs in the tank and Maruti Celerio capacity is 35 Ltrs. But their machine is showing that they have filled more than 36 Ltrs in the car. How is it possible that they can fill 36 Ltrs in the tank while its capacity is only of 35 Ltr and car already have 5-6 Ltr fuel already. They guys are totally cheating the peoples, Indian oil should cancel their license, but I know no body is going to do any thing against any dealer, because all the higher management persons are also cheaters.

I have booked for a refill gas cylinder 19 day back . Within 2 days got sms that your cylinder will be delivered soon against your booking 379158, cash memo no [protected] .Dated 7/7 14 . But on 3/7 14 with64 cancelled at 14. 08 34 a same booking no but cashmemo no[protected]. Similarly on 1/7/ 14 with same booking no but another cash memo no [protected].. on 30/6 14 with same booking no but with different cash memono [protected]. another sms on 1/7/14 w with same booking no but cancelled cash memo no[protected]. on telephone I fail to contact in dealer Fair deal 16/1 creek row kol-14. telephone is out of order/ no one raising the phone. calledthe mob no of the delevary manwho said that it will be delevered today but not delevered, . taday 9/7/14 is the same answer that it will be delevered today, . but delevered.

I am Saritha, residing at Nanganallur. I have been reaching the distributor (Sabha Indane adhoc located in Nanganallur) for nearly a month to update my phone numbers records for my new consumer id in regional office. Till now, the issue been not resolved. I have got a new consumer number since I requested for account transfer from my husband name to my name. Though the local system records have been updated with my new consumer number, I cannot book my refill. When i reached customer care, they suggested distributor to send an email to regional office. Being a reputed organisation, I hope Indane would look for an immediate resolution for this issue. Thanks in Advance. Please find my new consumer number. CX6725618

Indane gas dealar named Veer Sachi in Bhubaneswar, Odisha has not delivered gas after three times booking in month of June-2014.My consumer no. CX3386121, VIM-713, Ist Floor, Salasri vihar, Bhubaneswar-751021.Take neccassary step to delivered gas.

Customer No- 49516 Booking Reference No- 853975 I have ordered for refilling of cylinder on 1st June On 3rd June Cash Memo generated [protected] & cancelled on 7th June On 7th June Cash Memo generated [protected] & cancelled on 11th June On 11th June Cash Memo generated [protected] & cancelled on 16th June On 16th June Cash Memo generated [protected] & cancelled on 20th June On 16th June Cash Memo generated [protected] & no update till now. Received one SMS yesterday that the booking reference is still cancelled. Again booked on 6th July against Booking Reference No- 876193. This is not the 1st time I have faced the err, the same issue occurred last time also. if you go through the history of Booking Reference No- 804475, you may find the same. I have migrated from one distributor to Uttarayan Gas few months later. I have never faced this types of problem with that dist. It would be better if you take immediate action for resolving the same as I have a single cylinder in which I have to manage. How could it be managed if you take more than 30 days delivering a cylinder.