Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
I took a connection in 1999 when I was posted in south India, In Year 2001 I Have been transferred so I transferred my connection at my Home Town Madhu bani, For Few years it was all right but suddenly my refills have been stopped.While asking the reason they replied that they had a report of missing of my connection documents.

I too support their words,It was happened few years ago which was reported to them but refill was never denied.Finally I got the Paper it was lying some where and I reported the same also.But suddenly For past 6 months they have again stopped the refill with same reason which was well reported.May be due to their carelessness they are not keeping/maintaining the record.

Now,at this stage again they are asking for documents.I am the main bread earner in my family have very limited time to enjoy my family at my Home town. But They want my presence in their office.Making this kind of reason they are actually harassing us.Where they already know that this person stays alone outside till then they can make money in their own way.....

Therefore requesting all the authorities to kindly resolve the issue & Oblige.

Thanks & Regards
BALWANT KUMAR JHA
S/O-LATE NAINA JHA
VILL- NABTOLI
POST-DHAKJARI
DIST-MADHUBANI
BIHAR - 847223
MOBILE ; [protected]
E MAIL: [protected]@yahoo.com

Dear Sir/Madam,

I Manoj Kumar visited Sondhi Gas Agency J-3, CSC Market, Saket, New delhi 110017 on 03.12.2012 (Monday) and purchased/booked second new gas refill connection on my consumer No-34567 and paid Rs. 1905/- thereafter. The official of Sondhi Gas Agency promised to deliver new gas refill with in 2/3 days. But the same has not been delivered to my residential addressed till date.Today is 18.12.12. It's more than 15 days. I'm running short of gas in my only gas cylinder available at my resident and facing acute hardship. Please expedite for delivery of the same .Best regards.
- Manoj Kumar (ASI/Min)CISF NZ-1 HQrs Saket

I am a customer(no:1612) and booking my cylinder on 7/11/2012. and booking no:421978 .and cash memo no:7280.I have not received my cylinder.then I complain indane gas customer care and they provided a complain no:749488 and assurance delivered my cylinder within a 6 days from complain day(9/12/2012).But i have not received my cylinder on time.Then i go to sonarpur indane gas service .They assurance that your gas cylinder reach in shortly.But I got a message on 17/12/2012 that your booking no:421978 is cancelled not showing any reason.
I totally upset that kind of cruel behavior of sonarpur gas service.My senior citizen father requested repeatedly delivery men samir das and sonarpur gas service to get cylinder.My aged mother is unable to cooking without gas.please take immediate step.I want justice.

Dear Sir,

I have a Gas connection of Indane consumer No.1110290 on the name of Sanjay Kumar since year 1991 and residing at Railway colony 84A, Gandhidham. I have connection with ADITYA INDANE Shop No. 7 C, Ground Floor Green Park Complex and in receipt of best service from your end.

Further I wish to highlight that during month of Oct-Nov 2012, I had changed Gas Rubber tube. At present a representative Mr. Abhishek Mishra from your ADITYA INDANE is approaching me now and then and forcing me to replace with new rubber tube.

I am totally aware for safety of domestic appliances and at present is not advisable to replace the tube which will invite financial crises.

Kindly intervene and instruct distributor/agency for not to compel

Dear Sir,
Please accept my good wishes first. While drawing to your kind attention it is an immense pleasure for us (on behalf of Citizens of Shahapur Town) to write about the requirement of another Zonal wise Agency at our place, because of insufficient proper supply to the local citizens facing with hardships. This is not a complaint but it is a fact to state here under that in the interest of Indane Gas, you shall never keep this complaint in a cold storage, we all the residents of this area are badly in require of another Agency for supply of Gas which is a need of an hour. Your official record itself shall shows one agency supplying a good number of consumers; usually here lot of inconveniences causing by the public at large and no need to comment about other misuse, UN-authorized supplies etc..
You are therefore requested to look into the matter personally and allot a Zone-wise Agency by notification or as according to rules in force; with immediate effect or otherwise another gas distributor should launch here if delayed in proper survey.
Presently one & only Agency by name M/s Vijay Agency located at our Town at Ramakrishna Sadan, Near Bus Stand, Court Road, Shahapur 585223 Karnataka.
Also further requested his go-down to be shifted at outskirt area according to provision, because it is hazardous and suppose if any untoward incidence caused shall harm the public at large and around good number of population with residential accommodation surrounding to present go-down is locate, so you are therefore requested to make proper survey without further delay; for which we are reporting the overall situation; seeking immediate action according to rules in force.
Waiting for urgent action in the interest of Indane (Indian Oil) Company as well as public requirement (easy to receive supply) without causing harm or delay at larger interest.
yours,
On behalf of Shahpur Town Citizens..

Dear Sir /Mam,


I would like to say that I Vinay kumar Bahoray want to complain against INDANE OIL CORPORATION Ltd. As the norms of KYC forms I completed all rules but without any information Gas and Gadgets Maha Nagar, Lucknow changed norms and because of this I am facing lots of problem.
My issues was that my LPG connection was at the name of my father but now he is no more so i changed it , which is completed . But after when i got gas cylinder it was not accordingly subsidy norms . My old gas connection no was TG-6934 on the name of Mr. Omkar Nath Khatri. Now my new connection no is 15361 on the name of Vinay Bahoray .

I just want to know that why i am not getting refilling of gas cylinder on subsidies rates . Its means that being a good citizen i follows the rules but i was debarred from getting subsidies cylinders as per norms.

I am expecting valuable response towards your side.

yours faitfully
Vinay Kumar Bahoray
4/524 , Vivek Khand
Gomti Nagar ,
Lucknow 226010
Mob; [protected]

Dear Sir,

I would like to inform you that my consumer number is lost any and I don't have any other document to book gas connection that's why I require my consumer number please send it early as early as possible. I am very grateful to you if you send it.

Required Details for consumer number are as follows:-

Consumer name -Anupam Johri

Please send the consumer number.

I have booked a gas cylinder on[protected] but cylinder not reached till now my consumer no is 18279 in the name of kusum srivastava 84/4 shakti nagar indira nagar lucknow

I am a consumer of Venus Gas Mannar, with consumer No. 1881 residing at chennnithala with in 5 kms form the gas office. I had registered a complaint of "Gas leakage from the regulator side" through tlelpohne on Monday (10/12/2012) morning to the office at Mannar and reminded on monday 10/12/2012 evening and today 11/12/2012 morning over phone. But unitl this moment no one came to check the case.The leakage of gas is a case which should be attended EMERGENCY and immediately but this ype of irresponsiblityis hard to accept. And I hereby stating that if any danger occur to my family or property one hundred percent the agency will be responsible. If this complaint is not attended immediately I will go for legal action.

Regards

P Balakrishnan Nair
Navemi
Cehnnithala

Harassment of heart patient at the age of seventy-one years, living only with wife, by blocking connection no. 0000334K by Krishna Gas Agra. Not supplying even after KYC and demanding the other connection cylinder/ rupees 1753 which was theft about 20 years back and was informed to the agency since then the other no. was in operational. Only KYC was done for 0000334K. Proprietor neither available on phone provided by your regional manager nor physically available and made efforts not only once but so many times moving pillar to post at this age. Take necessary action.

I am indane gas customer having connection in Gurukrupa Gas agency in Gurgaon who is located at below mentioned address

Contact Person : N/A
Address : C Block UGF 25, Vyapar Kendra, Sushant Lok-I, Gurgaon

Phone No :[protected] ,2570671,4046368,

i have called on this numbers many times but no body is picking up phone.

i have very urgent need of cylinder please do needful.

Regards,

Mitesh

I went to the Indian Oil Petrol bunk and asked to fill in my bike for 200rs. The person filling the petrol suddenly diverted my attention asking unwanted irrelevant stuff and diverted my attention and filled in the petrol only 150rs.


Note: when your filling in petrol never get distracted, always look at the screen. Sometimes the petrol filling person will try to distract you asking unnecessary questions just ignore them and answer his questions after the petrol filling is done successfully.

I had booked Indane LPG cylinder on 08 Nov 2012. Booking number is 339140. On 05 Dec 2012, I go a SMS that cash memo 2037 was generated and the cylinder would be delivered shortly. But on very next day i.e. on 06 Dec 2012 at 4.58 PM, I got a message that my booking was cancelled. I was in the apartment without going out expecting the cylinder to be delivered. But the cylinder was not delivered on 06 Dec 2012. On enquiry, I was told that when the cylinder was brought to the apartment no one was available. This is totally false. Apartment security personnel also confirmed that there was no delivery from Indane on 06 Dec 2012. This type of incident is being repeated by the deliverer of the agency POOJA GAS for the third time in this year in my case.
Intention of the gas cylinder deliverer is not known, to make such false reports. It is possible that he could sell the cylinder to prospective buyers at a higher price, and get the profit.
I request you to kindly take appropriate action to solve this repeated failure of delivery of the cylinder to me.

Hi,

I went to Madhu Gas Agency on which supplies Indane LPG gas cylinders on 4th of September 2012. I applied for a new connection and they provided the application slip (tracking number: [protected]).

But till now, 8th December 2012, I have not received any communication from either the agency or the company (IOL). Today I went to the agency and they said that they can't do anything about it and we just have to wait for a communication from the company to come. Then we called Indane customer care. They passed the buck to the dealer saying that the dealer would answer that query.

I would like to know that why I am being kept in dark about the status of my connection for so long? As a consumer, why am I prohibited from accessing a necessity as basic as cooking gas.

Dear Respected Sir,

I am Mahesh Chandra Manav Male DOB 16.06.1965 Working in Pvt Company and Leaving in 1BHK Flat Address #203 Neeraj Appt Venkateswara Nagar Colony Sai Nathapuram Dr.A.S.Rao Nagar Hyderabad-500062.
I am getting my Indian Gas Cylender from Bindu Gas Services Office at Safilgudda Hyderabad.

As per new rule I know that I have to fill Form KYC that I am having only one Cylinder in my Name along with Photo ID and Proof Of Living Address.
I belongs from very Middle Family and day by day Survival is very big on task ,now my Mother and Father staying with me and they are Having another Gas Connection using Seperatly for their day 2 day Requirement.
While submitting Form your Dealer and IOCL advise that I have to Construct New Room and declare as Kitchen. Presently we are using this as kitchen in Balcony Covered as store.
If i have to construct new Praticion as Kitchen than very difficult to leave in small Flat.

I have also Submitting Declaration ,if you can understand with one Cylinder in Month very Difficult to Survive with 4 Member in Family all are almost Adult ( Wife F 41 + Son M 22+SonM 20+ My Self M 46)& My Father and Mother using their Own Cylinder for their Kitchen.

For getting Self Declaration as notory I have Paid @Rs.130.00 Including Cost of Stamp Duty @Rs20.00 if this is Compulsary for all this is direct Corruption increasing by Govt of India,plz let me know for Total Gas Cyinder Consumer if this is mendatory to go and get notary from Lawyer ,your all Distributors & Agency how much Commission they may get if you calculate crossing Lacks of Rupees .

I am writing this letter to Govt of India /Vigilence and Petroleum Ministry because of their Regulation many Poor People are suffering .

My Contact Details – Mahesh Chandra Manav
Postal Address- 203 Neeraj Appt Venkateswara Colony Sainathapuram Dr.A.S.Rao Nagar Hyderabad-500062
M-91-[protected]
[protected]@yahoo.co.in

SIR/MADAM
INDAN GAS AGENCY
DIST.ASHWINI GAS AGENCY
MOGRA BADSHAPUR JONPUR UP

MY CONSUMER A/C NO 3418 REETA MATAFER JAISAWAL
THIS IS TO STATE THAT I NEVER GET GAS CYLINDER IN TIME WHENEVER I BOOK.SO WHAT WE DO IS THAT WE GO TO DISTRIBUTOR WHERE THEY SEND BACK WHERE WE WASTE LOT OF MONEY AND TIME FOR GETTING CYLINDER WE GREATLY FEEL INCONVENIENCE FOR MY FAMILY. PLEASE HELP US IN THIS REGARD.ME MY FAMILY FACE LOTS OF PROBLEM.PL.SORT THIS ISSUE AND REPLY ME ON MY MOB.NO.[protected]/[protected]

REETA MATAFER JAISAWAL

SUB: CHEATING AT IOC PETROL BUNK, L.B.ROAD, INDIRA NAGAR, ADYAR, CHENNAI - 600020

I have been a victim at this bunk for 4 times (All the 4 times I visited there). This means they are cheating every customers. My recent incident on 20.11.12 is as below.

I went there for putting petrol for Rs.400/- as rewards for my credit card.

The person started some unnecessary communication about my card to divert my attention.

He first put petrol for Rs.100/- as he do not heared me properly.

I told him again that I need to put for Rs.400/-

He again put for Rs.300/-

I am using Discover 150 CC, which will be tank full for Rs.400/-. I never run my bike in reserve mode.

This time I noticed that the petrol has not reached the top of the tank. I suspected the fraud, but was not sure how to proceed with the guy on this issue. Left the place cursing myself for going there.

I have a charector of collecting bill everytime I fill petrol and write down the metre reading at reserve. My bike gives a mileage of 49KML always. But this time I got only 37KML. Now I am very much of sure about the cheating that I had witnessed. I had the same experience 3 times earlier.

Please take some action on these guys. Many of the people like me have no courage to fight with these kind of people (Roudies). Only law can do something.

Dear Sir,

Purpose to write this email because since 18th nov there is no action
taken on my complaint lodged on 18th Nov.
Complaint Number: RC/UG/12/214100bj9
Complaint lodged : CIC website

Below are my details of complaint. please have a look on complaint and
take a necessary action against dealer.

I am the consumer of Engineers Gas Services,Benta Road, Laheriasarai,
Darbhanga-Bihar(Local Distributor: Indane Customer Service Center,
Paradih,Keoti-Darbhanga).
My Consumer number 31007. I have booked refill cylinder (Empty
cylinder depository mandatory for booking )vide booking Ref. No. 3491
dt August 05, 2012 with my gas dealer Indane Customer Service Center,
Paradih,Keoti-Darbhanga along with empty cylinder. My family used to
follow up with them since 4 months for cylinder and they respond every
time like shortly the gas will be available.
Last delivery of my gas was May 10, 2012, then after they people are
doing openly black-marketing give our cylinder to other on high rates.
What to do whether we do our jobs or daily follow up for this and run
behind the gas cylinder dealer. And finally I stunned to see on
November 16, 2012 the gas cylinder distributing, then I went and ask
for my cylinder and they said YOUR CONNECTION HAS BEEN TRANSFERRED TO
SHANTINIKETAN Bypass Road, Laheriasarai-Dbg in month of February 2012.
And take back your empty cylinder. Then I asked to distributor, how
this happened without any information passed to consumer and why you
kept my empty cylinder since 4 months if my connection has been
transferred. Dealer said, this was automated process and either we do
not know anything about transfer.
On November 17, 2012, dealer did not agree to sign on my application
written by me regarding above process and why empty cylinder kept 4
months. Also I coordinate with local police station Keoti, Darbhanga
but not good response. As discussed with distributor no complaint book
available Indane Customer Service Center, Paradih, Keoti-Darbhanga

MY CONCERN:
1. Is there any process to transfer the connection form one
place to other without consumer information?
2. Is there any process to deposit empty cylinder at the time of
booking for refill.
3. Why Complaint book not provided to consumer if asked?
4. Since 2006, I have only 15 times refilled of my cylinder and
(according to rule it should be approx 72 cylinder) rest of all are
with dealer..Mean black marketing.
Always I used to follow up with them and they do not lift the phones
and answer the customers properly. And I would for request for
immediate action against Indane customer services center Paradih


Thanks in advance for your support.

Warm Regards
Pankaj Kumar(On behlf of nutan kumari)
+[protected]

i have to deactivate my mobile number which has been registered with indane to book gas cylinder. because I've lost my mobile.

Sri Giridhar Gas Agency is not delivering the Domestic Gas to the customer.
Gas is getting booked through mobile and I am receiving the message saying that your cylinder has been delivered. But in actual it is not delivered.

When I try to contact them they are not lifting any calls.

Request you to take the action Immediately.