Indian Oil Corporation [IOC] Complaints & Reviews

lindane — delay in Supply of refills

Sir, I am a DS category domestic consumer of indane. My Consumer number with Aravind Gas , Poojappura is 23554. I have booked for refill on 06.01.2012 and my booking no is 1905. Refill has not yet supplied and on personal inquiry every time they reply that supply will be only in the next week. Mean time they are supplying refills to customers taking delivery directly from the agency out of turn Please make adequate inquiry and inform the reason for the delay and out of turn distribution .

Harikumar K

This is a general question to be answered by IOC. It will be useful to so many. In the formats published, there is no such format.

Indian Oil — extra charges

I am the consumer of golden gas service shop no 233 palam vyapar kendra palam vihar my consumer no is 18966 . technicians that comes to check he charges unnecessarily for checking and putting unnecessary things and then charges high amounts from us always with out any identity proof . he also tortures us that if you dont get this checked i wil not give you the cylinder . so my question is that has indian oil given any orders to their agency to go and check each and every house and charge for it and also are the charges fixed .and what are the charges if he puts any new clip .

Indian Oil Corpn — DELAY IN DELIVERY OF LPG

I am an Indane LPG consumer residing in Trivandrum. I have my Indane connection with M/s Aravind Gas, Poojappura, Trivandrum (Distributor Code: 4983932, SAP Code: 117352). The dealer is taking too much time for delivery of the LPG Cylinders. A booking made on 29th May 2011 was delivered on 9th June 2011. Booking made on 12th July 2011 under Booking No.3609 is yet to be delivered even after 34 days. Other dealers in the city normally takes about 21 days. I doubt the dealer is diverting the cylinders to commercial users etc. I request that the activitied of the dealer be thoroughly investigated.
Joy Augustine, 2C, Royal Palms, Womens College Jn., Vazhuthacaud, Trivandrum 695014.

Indane LPG Cylinder — DEALER NOT CONTACTABLE AND SHOP CLOSED

I AM REGISTERED INDANE CUSTOMER MY CONSUMER NO IS 4366 AND HAVE MADE A BOOKING AS OF 26 NOV 07. THE PHONE NO OF MY DEALER M/S FAIR DEAL GAS CORNER, CREEK ROW, KOLKATA IS TEMPORARILY WITHDRAWN. THE SHOP IS ALSO CLOSED MOST OF THE TIME. BY DINT OF LUCK IF YOU CATCH THE PEOPLE RUNNING IT THEY ARE MOST RUDE AND ARE LEAST BOTHERED.

IT SEEMS THE DEALER IS NOT ABLE TO SUPPLY AND IS ABOUT TO CLOSE SHOP SO WHAT IS A CONSUMER IN SUCH A SITUATION ADVISED TO DO BEFORE HE/SHE ENDS UP WITHOUT GAS SUPPLY.

REGARDS

BELINDA GOMES

INDANE LPG Cylinder — Non Delivery of Gas Cylinder after booking

iam booking a LPG cylinder from last seven days through WEB to dhruv gas agency of indane but there is no response & no delivery of LPG cylinder by the dealer. The gas agency gives no response & get landline phones hang up . My new booking


Your booking is accepted, Booking number is 1.
Consumer No. GasAgencyName Company Name
DG- 459 DHRUV GAS SERVICE IOC


dated :06-04-08

Indane LPG Cylinder — there was some misunderstanding ..we withdraw our complaint

Respected sir,
I submitted a complaint against RANBIR GAS AGENCY, jalandhar on tuesday 17 june, 08.. The weight of the cylinder was fine .There was a misunderstanding, there was some problem in the weighing machine. So i would like to withdraw my complaint.

Thank you,
Ravinder Gosain

Indane LPG Cylinder — less quantity than standard weight

RESPECTED sir,
This is to inform u that RANBIR GAS agency, new jawahar nagar, jalandhar city is supplying LPG to domestic consumer 4 kg less than its standard weight.PLEASE TAKE IMMEDIATE ACTION..

Thanks,
Inder Kumar.

RESPECTED sir,
This is to inform u that RANBIR GAS agency, new jawahar nagar, jalandhar city is supplying LPG to domestic consumer 4 kg less than its standard weight.PLEASE TAKE IMMEDIATE ACTION..

Thanks,
Inder Kumar.

Indane LPG Cylinder — Delay Supply Of Cylinder

My LPG clinder supplier is Tripati gase service, Bulandshahr, UP & My connection NO is 6278 .My complain is the supplier books for the next cylinder after one month from the previous supply and usualy takes more than fifteen days to deliver the gase cylinder.one cylinder can not last for such long period, And I have to look for some other means .some time it is very difficult to arrange some other means too.
So please look into the matter and instruct the dealer to deliver the cylinder at proper time.

INDANE LPG Cylinder — Non delivery of LPG refill cylinder

We have consumer no. 16943 in the name of Sukhwinder Singh, G-14, Pushkar Enclave, Paschim Vihar, New Delhi - 110063.
Our booking area comes under Kwick Gas.
We booked our gas on telephone 1260 on 07th Nov.08 but not recieved the delivery then after a long wait, we booked again on 23rd Nov.08. till now, we have not received the refilled cylinder.
You are requested to kindly do the needful.

lpg indane — Non-delivery of LPG

I have Indane LPG connection No. 5062 RF in the name of my wife Mrs. Janak. The dealer is M/s Raj Flame. I booked the gas on phone No. 1260 and was given booking No. 17. I kept on waiting for delivery of gas. However, on 18.12.08 my wife had to book the LPG again by personally going to the Agency. When I checked about my booking on Phone No. 1260, it was found that there was no such booking. When I talked to Area Manager on phone in the evening on the same day and narrated about it, he assured that the LPG will be supplied on Sunday i.e. 21.12.08. However, it has also not worked and till date the LPG has not been supplied.

Indane LPG Cylinder — gas cylinder leakage

I am a consumer (R30540)of indane lpg cylinder in Roorkee. For the last two days there was leakage in the lpg cylinder. Due to holi we are not able to contact the delear here. Yesterday Yesterday I complained two times to Roorkee gas service[protected] but nobody came to check it. We are compelled to use the cylinder. Kindly take necessary action so that any accident can be avoided. In Roorkee there is no emergency phone number available where you can complain during holidays and night.

Indane LPG Cylinder — Delay in delivery ( booked on 11th May)

I am a consumer of Indane LPG with Indane dealer M/s. Pushpagiri Agencies, Step Jn, Nalanchira, Trivandrum. Booking for LPG was done on 11th May 2009. Till today it is not delivered.

Kindly do the needful

My contact no. is[protected] Suresh D

Dealer (Pushpagiri[protected]/2530470

Delivery man[protected]

Indane LPG Cylinder — Distributor Not attending the LPG Booking

Dear Sir, November 10th, 2009

M/s Sona Enterprises, Masoodpur, Vasant Kunj, New Delhi-110070 ( having tel. nos.26897455, 26893219,[protected] is always kept engaged. In fact, they put-off their receiver so that they are not disturbed with the telephone calls ( my complaint version can be checked by the concerned authorities directly on the given telephone numbers ) . Ultimately, we have to leave our office works and go personallly for LPG booking.

I have even booked my Refill Cylinder request on 31st Ocober'09 at Indane Oil's "on Line Booking No. 1260 ", but the Filled Cylinder has not reached my home till-date. When contacted Indane about this extra-ordinary delay, I have been informed that our distributor i.e., M/s Sona Enterprises, is not opening their internet and, therefore, the delivery might be gettng delayed. I am putting-up this complaint in a forced situation.

For the past so-many years, the consumers of M/s Sona Enterprises are tired with their poor services. They have taken M/s Indane as well as their consumers for granted and hardly concerned about their consumers. Something serious needs to be done in the matter so that its is recrified for ever

SK VERMA /[protected].
C-I, Vasant Kunj, New Delhi-110 070

lpg indane — Non-delivery of refill

I am a consumer of Maheswari Gas Service, 9/209, DDA FLAT, MADANGIR, NEW DELHI-62, TEL[protected],26058586. The agency renders a very poor quility service. Normally, the phone operator does not respond to the phone calls. The designated phones are put on busy mode.It takes normally 7-8 days in placing an order for refil due to careless behaviour of the staff. Moreover, the delivery boys take another 7-8 days in bringing the refils. This time, I have been trying for refil for past 15 days, but no fruitless. At last, i have written it to you. Kindly intervene in the matter and help me.

Bir Singh
Consumer ID-M-12358

This is a complaint against Capt. Rakesh Sharama Gas Service Indane Maholi Road Mathura. On the receipt slip there is emergency numbers and customer helpline contacts are privided but none of the number is working i.e.(2363705 emergency no. & 2854749 IOC customer service cell). So not only me there are thousands of people who are suffering from the same problems and when i asked the complaint number from the agency he refused and then gave a number for compliant of agra and when i called that number i.e Dupty Manager IOCL SANJAY PALACE AGRA at [protected] he does not responded at all and i searched on net for contact details for complaint then i found customer helpline nos.[protected] on www.iocl.com but this no. is not in working. I personally visited the agency and booked a cylinder on 5/12/2009 he said that the cylinder will be delivered within 8 days but till today the cylinder is not delivered i am fully mentally harassed and need to know the rules and regulation regarding delivery of LPG cylinder Indane and want serious steps should be taken against this agency so that the people may stop suffering from these malpractices of LPG Gas Agencies and hope you will surely take some steps to solve out the problem.With great hopes i wrote this complaint to you and have full faiths that you will do something or other to solve out the problem.

IRREGLAR DELIVERY OF GAS CYLINDERS.

irregular delivery of cylinders

Indane LPG Cylinder — not pickup the phone right time

Dear sir, I am a consumer of indane Gas and our distributor is Ranbir Enterprises Arawali Aparments Kalkaji New Delhi. My Consumer number is 10007. My cylinder is leaking and i am dialing this telephone no.[protected] but Dealer not reseve teltephone and ranbir enterprises gas sulpy this is wrong please refer may complent to indian oil corporetion.

Indane/ LPG — Leakage In LPG cylinder

LPG Cylinder delivered at House No 148, Sextor 10A is leaking. Nobody picking up the phone.
URGENt

Indane LPG — Non Delivery of booked refilled cylinders

I have booked for refilled cylinder before 2 months through telephone but still not delivered it. details are given below. On telephonic enquiry Distribtor says that they dont know when it can deliver because of over burden of number of customers and less allocation cylinders . evenif they are giving new connections. why this is allowed.

Distributor = reliant indane services, wandoor , code -177035

customer no. 413 , poolakkal ,
Location - wandoor -elankur- manjeri road

Indane LPG Cylinder — non supply of refill cylinder

I have booked for LPG refil cylinder vide consumer no. 22375 in the name Banumathi, on 25th December 2010, but till date I have not received refill cylinder , whenever I called that Gas Agency the lady staff sais that door locked but tomorrow we will supply, next I called the Agency the same lady answered today time for supply was over again I asked please try to supply today , but she said that is not possible holding my line she said to the delivery man dont supply to that lady let me see what she dos, dont supply let her come , please sir look into this matter. and take immediate action for non supply of refill gas cylinder. the Name of Gas Agency is Maruti Gas Agencey no. 1/1 Welcome colony ,, Annanagar Extn: Chennai- 600101.

Thanking you,
Yours faithfully

Banumathi
Chennai -37
mobile - [protected]

INDANE LPG Cylinder — Leakage

Dear Sir/Maam,

My LPG Cylender of Indane make has been leaking from the time we have replaced the new cylender.It has become a security threat to Us.Please arrange to send some person to resolve the issue immediately.

Indane LPG Cylinder — cylinder leakage

I have got a double cylender gas connection from INDANE.The agency which supplies us the cylender is 'K2 International',sarita vihar.In mid september i booked for a refilling and it was delivered within 3-4 days.At the time of delivery we couldn't check for leakage.But when in the evening i checked it for any malfunction,i found leakage.I suspected my regulater as a possible cause for it but it tested ok with other cylender.On next morning (I think it was 17th sep) I complained to their online booking no. and registered my complaint for which i got an acknowledgement.But in the evening an SMS from indane CC informed me that my complaint was closed.I again lodged complaint on 22nd sep.I received SMS showing the message that my complaint has been submitted to K2 international.Again a message showing closed status of my complain was received.I called several times to the tel. no. of K2 Int. but couldn't receive any help.
I am currently not using the cylender and trying to lodge my case to appropriate level.what I should do to solve my problem.Since it is not a light matter as it is associated with the safety of human lives and it should be taken care of on urgent basis.

Chandan Kumar
Cus. no. 38298
Mob. no. [protected]

I have booked an LPG cylinder on 01/09/2012 with M/s. Triveni Gas Services,MumfordGanj,Allahabad vide refill booking No. 247752 cash Memo No.9776 generated.But I have not received the delivery of LPG cylinder in spite of my several reminders and complaints.

Indane Gas — gets cylinder after 50/60 days

i vinod bhatia cust no.13728 have been facing problem with M M gas service,amritsar from day one.It takes me 50 to 60 days to get a cylinder.Staff as well as owner is not ready to listen any complaint in this regard.but surprisingly cylinders are available in "black" with them.please look into the matter.

lindane — delay in cylinder delivery

consumer no:162627
gas booking no:794 date:04.03.08 at sainik gas, trichur
dear sir,
we had booked for a refill on 04.03.08 vide number 794 at sainik gas, trichur.we regret to inform you that even after a lapse of forty three days the refill has not been delivered to us .we request you to be good enough to attend the matter and take necessary steps to deliver the cylinder immedietely.please note that both our cylinders are empty and we are experiencing much difficuilty without hte same
yours faithfully,
joseph k l

I Kunjukunju cust no.13100 have been facing problem with HP gas service(Sandhya flames Aranmula pathanamthitta kerala)booked on[protected] but i didn't get the cylinder now .It takes me 50 to 60 days to get a cylinder.Staff as well as owner is not ready to listen any complaint in this regard.please look into the matter.


REGARDS
MR KUNJUKUNJU

I have booked for Gas Cylinder 13days back. My Connection No is 28731 with Yadu Gas Sahibabad. Till date this is not delivered. In our local area there are lot of people who are supplying Gas Cylinders in Black Market. We are 3 member family. And My cylinder never lasted for more than 22 days. While we were living delhi, one cylinder was sufficient for 50-60 days. This is very starnge that how Gas cylinder not lasting for more than 3 weeks by changing from Delhi to Vaishali(Ghaziabad)!!!!!

lindane — Delay in delivering the cylinder

I booked for the gas cylinder on 21st Dec, 2010. The cylinder has not been delivered till date. I have a single gas connection and every time I call them up, they will reply that I will get it tomorrow. My consumer number is 32776 - Prasanna Gas Agency, Korattur. Its really frustrating to follow up even after booking.

Please do something to make a flawless delivery system.

Regards
Latha

Indane Gas — delay in unloading of cylinder

Respected Sir/Madam

Even after repeated calls and booking we receive the cylinder only after fifty to sixty days they say the cylinder should be issued only after 45 days.Is it true.If,yes what is other option to receive the cylinder in this fast moving days.

Hope there will be a better reply.

dear sir,
I have my indane gas connection consumer no.58769 in technocrat company in jodhpur.Sir I have booked my cylender 10days before on E-mitra which I have recipt.when I asked about delevery they told me that they are booking refill today and I will get it after15days more and saying that we book cylender after21 dats of early delevery.but ther is no such order.when I contected to area manager and their helpline no. ,which were published in local news paper but there was too no responce.NOW WHAT TO DO WHOM WE COMPLAIN WHO WILL RESOLVE OUR PROBLEM.It is permanent problem of customers but we have no help neither IOC here nor government.last month too I wrote complaint but there was no effect.but this time pleaseeeeeeeeeee take some ACTION.PLEASEEEEE
THANKING YOU
ALOK RAWAL,UMAID CHOWK JODHPUR
E MAIL ADDRESS-alok.[protected]@gmail.com

We stay in chembukkavu trichur and our gas consumer number is 5071.Our indane gas agency is GK Gas.They have very poor customer relations and also do not have a specific rule for delivering the refill cylinders.some times they say it takes 30 days, sometime they say booking is accepted only 10 after the delivery of the new cylinder.Also booking a cylinder from this agency is a very hectic job as the phone is always temporarily out of order..this is the situation that is not only faced by us but also many customers of this agency.

I would also like to know the correct strategy for refilling a cylinder and the time span for its delivery.I kindly request you to take immediate action regarding this.

my cusumer no is CX 1992293 and my gas agency name is Gauri Enterprises Palam, New Delhi. I had booked my refill on date 28/12/14 successfully and received reference no is 521841. i also want to inform that my Aadhar No has been also linked with Bank in Feb 2013 but till on date 13/1/15 i have not received my refill. when i went to the office of Gauri Enterprises and ask for the status they told me that it will take another 3 to 4 days to deliver the same. every time I received my refill after 10 to 15 days from booking date but as per the other Indane gas consumer of different agency they receive the same within 2 to 3 days for the date of booking. i dont what is the problem the agency. kindly help me out of the problem.

Indane Gas — black marketing & misbehavior

dear sir,
yahaan par agency wale logo ko jabardasti cylinder pipe purchase karvaate hai or na kharidney par cylinder bhi nahi dete, or lena ho toh Rs. 400 mein kharido warna jao. bataiye hum log kya kare ye gas wale bahut pareshaan kar rakhey hai.

thanking you

Agency-Powar gas enterprises
bara, N.H.-7 road rewa (M.P.)

Indane Gas — Do not provide service

I 'm Rajiv Tiwari S/0 Sh. K. M. Tiwari My indane gas in gandhi nagar (Sabharwal Gas Service) who
Are not giving proper facility o[censored]s . Beacause this gas connection on the name of my father is
Sh. K.M.Tiwari But when i go to for book for gas . He told me that this on neme o[censored]r father
So he will be come then i 'll be booke otherwise not ................
My gas service no 27782 (Sabharwal Gas Service)
So i want to take Stict action against him by you...........consumer cote

Thanks

Rajiv Tiwari
(M) [protected]

We got the cylinder today (4 april 2010) nd when we take the weight of the cylinder the cylider i found to be net 26.9 kg it should be at 30 kg so we found that there is about 3.1kg gas is less and there is no broken seal on it so we want to know where is the left part of gas has been gone.when we contacted to Madhu Gas agency they misbehaved with us and not gone through the complaint.
we are providing the details of our gas agency:

Agency name: Madhu gas agency
Shop no. 102-103, 1st floor, vardhman Appenzell Plaza
CSC-2, Mayur vihar Phase III, Delhi-110096
TIN: [protected]

Our Consumer Number is: T104
Name: Satish Kumar
Address: C-5/65 New Kondli, Delhi-110096
The cylinder which is supplied today having the Order no- 1602 and kept safely with unbroken seal for the proof.
So, please look forward to our complaint ASAP.
Thanks
Satish Kumar

Indane Gas — BLACK MARKETING / NON DELIVERY OF GAS

A very common black marketing network is being handled by the dealers of gas agencies. I am a consumer of one IOC dealer Avatar gas agency, Mahesh Plaza Moradabad. Their modus operandi is quite simple they allow customers to book gas only after 21 days of delivery and deliver the gas approx. 12 days after the booking. Even a very prompt customer can book the gas only after 33 days but as the booking timing is only from 9:00 am. To 1:00 pm and the phone even in this timing either remains busy or remains unattended so a customer who has some works other than just booking a gas can book the gas much late and at times they are left with empty cylinder and have to bribe the delivery boy. Today I also had the similar problem and the delivery in charge of the delivery van even demanded Rs. 800/- for a cylinder . Prior to this I have heard of people paying up to Rs. 580/- for a cylinder from the black market despite having a valid connection because of getting trapped in the web formed by the dealers and delivery boy. Today I also was prepared to pay up to Rs. 600/- as I was requiring the gas urgently but the demand of Rs. 800/- prompted me to lodge a formal complain. I hope your intervention will change the working style of these people.

You can even check the mismatch between actual delivery to consumers and cylinders supplied by the company and the other cylinders are definitely being black marketed. It is also possible that they are juggling with the book and may have the perfect record but this black marketing definitely exist ……………..

This is not a complaint of single dealer but the same thing is being adopted by probably all the dealers


Regards

IOCL consumer

Indane Gas — non delivery and black marketing

respected sir
this is to inform u that i have booked a domestic lpg cylinder on 1 jan2001,booking no was 100 by my connectin no d i 6890,but till today after26 days ,i have recieved it. but if i give 200 rs extra it is easily avalable immediately without waiting.can u do something to stop this corruption?

really agree