Indian Oil Corporation [IOC] Complaints & Reviews

Thayyil gas,Perambra road,Payyoli,the LPG distributor has been notorious for last several years, not only overcharging customers, and making undue delay in supplying booked refill cylinders but also not attending telephone booking for several hours continuously.

One has to spend more than 5 to 10 hrs (continuously or intermittently) to ger his telephone call attended by the said Gas agency. I have been dialling Phone nos[protected] as well[protected] intermittently with a gap of less than a minute , from 15.00 hrs to 17.00 hrs on 03-02-11 and 10.00 to 11.00 & 12.00 to 13.00 hrs on 04-02-11 to enable me to book a refill. Even though the said phones are working condition during the said periods the said gas agency deliberately avoided attending the phones .to facilitate syphoning of the refills meant for the genuine customers to others especially to Commercial purpose etc.

Non attending telephones by the said distributor is a regular and long pending grievance of the consumers of this gas agency. As the Area manager responsible for kozhikode Dist and other IOC officials of Kerala are hand in glove with this distributor,they seldom attend the Telephone booking .

Had the officials mentioned above been not involved in the malpractices of this Gas Distributor,they would have insisted this agency to facilitate direct booking through the website or IVRS system of Indane Gas booking. Why Refill cylinders booking through Indane Gas website is not possible with this agencylike others?. Why IVRS system booking (Toll free No.1260) is not possible in respect of this agency like other distributors?.

Dear Sir,

This is regarding Indane Gas booking through Sri Rama Agencies, Rammurthynagar, Bangalore. First of all none of their numbers work. Some numbers are always busy; either you call in morning or afternoon everytime it says that number is busy. Their BSNL lines are always busy. Please find below the details:

Number 1:[protected] [All lines is this route is always busy]
Number 2:[protected] [All lines is this route is always busy]
Number 3:[protected] [All lines is this route is always busy]
Number 4:[protected] [This number is always busy]
Number 5:[protected] [This number does not exists]
Number 6:[protected] [Never connects, always gives busy tones]
Number 7:[protected] [Never connects, always gives busy tones]

This is based on our experience on 27th Jan 2011 and again on 4th Feb 2011.
Since we were not able to connect the agency, we went to the agency physically and booked on 29th Jan 2011. But they are yet to deliver the cylinder till today though they say that wihin 3 working days cylinder will be delivered. Hence i was trying to call them and wanted to check the booking status but in vein.
Everytime we cannot physically go to the agency. This is nothing but public harrasment. These individuals for their own benefits sell the refilled cylinders in black.

Please take necessary action against these kind of agency owners and their employees.

Consumer number: 59067

Thanking you,

Arkadip
[protected]@gmail.com

sir we are using indian oil gas cylinder we are living in keshavpuram area in north delhi.our gas agency name is sukhdham gas suitated in keshavpuram.this agency is at it worse in case of delivery of cylinders.we have gt our cylinder after 12 days of booking. its staff who deliver cylinders misuse the cylinders n sell thm at black.pls ake some hard action against this agency to curb its mischeefs.
waiting for ur response

Sir
Myself Shanker Lal having GAS CONNECTION no-8443 with D.P. THAKUR ,DARYA GA
NJ , N.D.I am facing problems with this agency my son Padam visit the
mentioned address for the comlaint from there he get your Mob. No.[protected]
221 he tried your no many times but no response from your side .My problem
is this that i had booked the GAS last week then on=A001/2/2011 one of agen
cy supplier visit to my residense about gas supply & pickup the cylender from
there by saying that he will be back soon with the cylender that person
name is Rakesh he supply the Gas to my residence on regular basis but that
day is not turn back then my wife Kamla Devi visit at=A0above mentioned add
ress and meet Mr. Thakur about this concern then he say that this is not our
problem as that Rakesh has resign from here 3 days back when she ask for
his address then he says that we don't have any address . this is simply
fraud case which happned in this Agency.
Today when my son Padam visit the same address the ladies at reception ask
to come in the evening with your mother to verify that person, can you tell
me how you help me in this case, as you are the Area Incharge of the
company& this Agency is under your area .The TOLL FREE NO--[protected] ment
ioned in there office is also doesn"t exist.
What happened in this Agency can you search out , for any other clerification
in this regards you can call me at my Mob No--[protected].
To
I.O.C.{GAS SUPPLY DEPARTMENT }
SIR ,
I am surprised that what ever the information we get from D.P.THAKUR is wrong from reception we get the email address [protected]@yahoo.com of prem kr sakuja is also wrong when i try to call him at his mob he never respond to customer phone noone of them is ready to take responsiblity about my complaint , above mentioned complait i try to forward to Mr. Sakuja Area Incharge of I.O.C.{GAS} department i unable to mail as his emali address given to us is wrong by D.P.THAKUR office , this shows that something is going wrong in this Agency which they try to escape from the customer.
Your company is branded company but these kind of people is very dangerous for your company .
Kindly help me out in this case to get my cylender back from them & take some strict action against all of them to teach them lesson as soon as possible. For any other clerification in this regrds you can call me at my mentioned mob no.
Waiting for your positive reply soon

Regards
SHANKER LAL
MOB N0-[protected]

Regards
Shanker Lal
Mob No-[protected]

dear sir,
we the resident of kathua city facing problem of indane gas, Rajindera gas agency of kathua selling the 80% cylinders in black market. this black marketing by the dealer lead the peoples/public to haras.sir, please look into the matter and stop black marketing of gas by the dealer.Behave and attitude of the dealer is also very poor , kindly take action against the dealer at the earliest so that publicshall not suffer more.


For Residents of kathua

1.sanjeev
2.kirpal singh
3. Mahesh kumar
4.Prem chand

LPG Indane Connection No J24455
Agency Address -B Block Jahangir Puri, Delhi -110033

Dear Sir,

Our distributor is not delivering the cylinder on time. Whenever we are booking they are not delivering the cylinder less than 10 days. This time also I had book on 22 Jan 2011 and today is 14 days of my booking. Their behaviour is very bad and they are selling most the cylinder in black with the support of Indane gas Area Manager. They say you go where ever you want to and complaint. We are not going to deliver the cylinder till we have in the stock.

I would request you to kindly look into the matter.

With best regards,

Satish Kumar
[protected]

Dear Sir,
I am consumer of indane gas. My consumer numbr is-027026, and the agency name is UDAI GAS AGENCY, Smriti mension, Lohagal road, Ajmer and agency code is -123775. I had booked a cylender on 19/01/2011. But till now it is not delivered at my home. Plz resolve my problem.
Regards
Om prakash
Kaishap bhawan dairy,
vaishali nagar,
Ajmer
Cell-[protected]

Dear Sir/ Ma'am,

I would like to understand that under normal circumtances how many days will take to get the refilled cylinder from the date of booking . I have booked on 21st Jan'11 but till date the Gurgaon gas agency is saying that it will take another 7 days to come .
I wants to kone the actaul ground situation whether there are short supply of Gas from Indane or something else.

Regds

Subhendu Kumar Ghatuary
Sector -40
Gurgaon

Non-booking of Gas Cylinder

Dear Sir,
Agency is not booking refill. The man at agency says that after getting a refill cylinder you are eligible to book only after 15 days and after booking you will get cylinder after 15 days that means you are entitled to get a refill cylinder in 30 days.
I book a cylinder on 13-01-11 and got delivery on[protected]. Now they are saying that you can book after 15 days on[protected]. Please do the needful and got my cylinder booked.


Sub.: Gas Connection No.13745 - Captain Rakesh Gas Agency,
Bajrang Chauraha, Maholi Road, Mathura
.

Thanking you,

Yours faithfully,
Bhupendra Prashant
18, Hari Nagar, Gali No. 2
Maholi Road, Mathura 281004
Mobile : [protected]

Dear Sir,

We have a booking for "Indane Lpg Sylinder" on 31.12.2010 vide SR NO: 10103 but it is not delivered till.

Asking your intervention, since it is causing much hardship in discharging our daily household activities.

Thanking you and looking forward to a speedy redressal and prevention of recurrence.

Yours truly,

Amiya Kr. Chatterjee.

============================================================================

date=31/01/2011 POOR SERVICE & 40/45 DAYS TO 1 CYLINDER
banaras gas service
A-10,D.D.A.MARKET
MATA SUNDRI ROAD
NEW DELHI-1100 02 PH[protected]=23237796
DEAR SIR,
my indane gas reg no-9110 my request to authorities please check
& save indane gas company status/reputation spoil day by day in delhi
specially from banaras gas service,he always reply 4/5 day to delivery but
three to four time repeet answer result come after 20 days to go after booking
then 21 day spell start.now is booking time start then 10/12 days nathing book
only yes 4/5 day, not happand 1 time my cylinder with in 4/5 days of booking date
i am consumer from 2000 please change my distributers another gas agency.
thanks.
9110
SYED MUSHEER HASAN
31/01/2011=21-30

sir, i booked lpg gas cylinder through auto booking service no. 1260 on dated 19.01.2011. my booking no. is 15. but till dated no cylinder received. please take necessary action so that i can get lpg gas cylinder delivery in time.
Name of gas dealer : Vikram gas enterprises, West Kidwai nagar New Delhi 110023.
my gas connection no. is V 23209. Address and name : Pratap Singh, 1124, Sector -12, R. K. Puram, ew Delhi - 110022.
thanks in anticipation for early action.

Sub: Gas Consumer no 3106/ Double - Non booking and irregular supply of LPG Gas -reg
I have been supplied the Gas from Suresh Gas Agency BY pass Raod, Madirai 625010. I have received Gas on 5.1.11 but in the bill the agency placed date as 31.12.2010. On 17.1.11 after a Genuine gap as stated by the Senior Area Manager,Indane madurai Mr.D.Murali, I asked to book the Gas. They told that I am eligible for booking on 31.1.2011 only and supply will e made after 15 days from 31.1.11. While I went to the agency on 31.1.11 in person to make complaint against this irregularity, they are not at all maintaining the complaint register. After insisting, they gave a fresh unrulled note to note my complaint. Is it correct. It is against the govt orders and consumers rights.
further I want to know which is the correct booking and supplying dates from Indane authorities But commercial people are receiving The subsidy gas without any difficulty How if restrictions prevailed
I request to take action against my compliant and arrange to supply of Gas to me and other public without crating artificial shortage.
With regards
A.G.Palani Consumer no 3106
12 Nethaji 2 nd st, Kalimuthunagar
Madurai 625016

BANARAS GAS SERVICE {IF Black Marketing of gas Cylinders }
A-10,D.D.A MARKET
MATA SUNDRI ROAD
NEW DELHI-1100 02
PH[protected]=[protected]
SIR.
MY Gas connection no is 9110 from banaras gas service.there is always problem before booking & after booking we waiting 15to20 days for cylinder refill after booking date.then 15to 20days on rifill booking i request to
authorities pls can check or correct if any curruption.and if banaras gas service unable to consumer quantity load so please arrange another agency.who can supply 1 cylinder with in 30days.because market price 550/00 to 650 /00per cylinder.
9110
SYED MUSHEER HASAN

Subject: Bad supply of Gas cylinder in Khamano city.

Respected Sir,

I Balamjeet Singh, President of Nagar Panchayat Khamano, Distt. Fatehgarh Sahib, Punjab. That in Khamano there is no any agency of LPG gas. Due to this the thousands of customers are dependent on Cheema Gas Agency Bassi Pathana and Gas Agency Morinda. But there is no any proper time of supply of gas cylinders. Many customers are waiting for several hours but when the trolley of gas cylinders had not come then they become very harassed. Both above said gas agencies are approximately 20 KM from Khamano. There is no sub office of these above said agencies in our city. Due to this, the customers have forced to go 20 KM away for booking gas cylinders to these agencies by spending fuel and wasting time. The behavior of employees for the customers is very rude. They also sell the cylinder in black on huge prices. Please give concentration in this regard.

Thanking you,

Regards,


Balamjeet Singh,
President of Nagar Panchayat Khamano,
Distt. Fatehgarh Sahib, Punjab
+[protected]
Email: [protected]@gmail.com

PLEOPLE HERE IN ANUSHA GAS AGENCY (KADERENAHALLI BANGALORE WHO ARE THE SUPPLIER FOR INDIAN GAS. THESE PEOPLE ARE FRUSTRATING ALL THE CONSUMERS WITH THIER SERVICE AND THEY WILL NOT KEEP THEIR WORDS IN TERMS OF DAY OR DATE OF DELIVERY EVEN AFTER WAITING A NORMAL DUE DATE FOR A GAS REISSUE. AND THEY WILL NOT ATTEND THE PHONE CALLS FOR ANY QUIRES. I HAVE BEEN THEIR IN PERSON THEY WILL ASK CONSUMER NO AND TELL K IN TWO DAYS IT WILL COME AND WASH THEIR HANDS. AND THEY WILL NEVER GET BACK UNITL MY NEXT VISIT. WHAT SHD BE DONE FOR SUCH A WORST SERVICE PROVIDER I THINK LICENCES OF SUCH SERVICE PROVIDER HAS TO BE CANCELLED.
EVERY TIME THEY WILL TELL THAT LACK OF SUPPLY SAME SENTENCES HAS BEEN TOLD TO ME FROM PAST 7 MONTHS. I THINK THIS SHOULD BE TAKEN UP VERY SERIOUSLY AND HELP FOR BETTER SUPPLY.

Dear Sir,
I had applied for a gas connection to Indane gas and I received a confirmation letter after 3 months that I have been alloted a gas connection. I was asked to present myself with a copy of my ration card. I am attaching the copy of my confirmation letter which says that I have to pay a total sum of Rs.1890/= only.But when I approached Padma Gas Services, No.65,Broadway Road, Chennai-600 001, they asked me to pay around Rs.5500/= (around this price) which includes, the counter person told the price of the burner also. When I told him I have one burner which is a gift from my father to my family, they are not interested to listen. The only thing he was interested to know is whether I am willing to pay Rs.5500/= or not. Incase I don't pay this amount, I will not be given a gas connection. I tried to call Indane Consumer Care number, which says that its not in working condition. I am unable to do anything. Will someone help me, how I should go about to get the gas connection, without having to pay for a gas burner, which I think is absolutely ridiculous. Will the government take note?..

I have request to refill my gas cylinder at 27th January 2011 at Om-Viom Indane agency, New panvel, Navi Mumbai. They told me that i would get delivery on saturday. When i again called them on saturdat they replied as upto evening we will get the cylinder. But we didnt get on sat and sunday. After on monday i called the agency, they replied that they havent stock of cylinder.
Daily they give execuses instead of delivery. Kindly do needful because we are suffering a lot due to this delay.

Customer Name : Dinesh Kushwaha
Cutomer consumer No: 000905
Agency Name : Om-Viom Indane agency, New panvel, Navi Mumbai


Regards,
Dinesh Kushwaha
M:[protected]

Dear Sir,
It is highly regretfully intimated that we, S.S. Satija & Ramesh Kumar (consumer no. RP-561 & P-15813) booked telephonically on 17.01.2011 for refilling of LPG gas cylinders on M/s Janta Gas Service, Jattal Road, Panipat. One cylinder in r/o RP-561 was delivered on 29.01.2011 but second cylinder in r/o RP-15813 is still awaited being booked simultaneously whereas LPG delivery, next to RP-15813 has been made as revealed from their record. When M/s Janta Gas Service, Jattal Road, Panipat was contacted regarding maintaining the procedure of gas delivery, he made excuses and assured for immediate delivery but no delivery in r/o R-15813 has been made till date. This kind of malpractice/delinquency has been adopted by the said gas agency holder for a long time in the past. He usually befools the consumers by pick & choose policy/ill means in gas cylinder distribution. He maintains separate bundle of delivery slips for mighty people. Ultimately, your goodself is being requested to take further action as deemed fit against M/s Janta Gas Service, Jattal Road, Panipat to pacify the impatient people.

With regards,
Ramesh kumar,
(RP-15813), Panipat.

My Consumer No is 2973 with M/s Kitchen Best, Chittaranjan - the retailer/agent of Indian Oil Corporation Ltd. for INDANE gas. I booked the Gas on[protected]. I have enquired about the availability and delivery, over phone and over the counter, but the staff as well as the partner-proprietors are very much vituperative and uncourteous in their dealing. The following are the specific complaints:
1. Gas not supplied till today, i.e.,[protected] one month and one day.
2. They said there was non supply of gas from Indane depot, Durgapur for labour strike for 12 days. But the strike is over for a fortnight and 2/3 truckloads of gas is coming everyday but M/s Kitchen Best, taking advantage of this small incedent, is harassing the customers for undue gain.
3. They are asking to buy Commercial Cylinder at a hefty price'
4. They are showing artificial crisis as I am buying gas in small cylinders @ Rs 50 per kg from outside who are supplied regularly by some middlemen.
5. Whenever asked about the stock position, they say there were 6000 (six thousand) backlogs and sufficient supplies have not come and most of the time they say big cylinders (Commercial) have arrived.
6. Today[protected] at about 4 p.m. they have asked me to bring the cylinder to their office/shop by tomorrow to take delivery at my own arrangement. They are taking the undue advantage of my impatient need. They have almost stopped home deliveryand forcing to take the delivery at customers' expense.
A speedy solution would be of great help.