Indian Oil Corporation [IOC] Complaints & Reviews

I have request to refill my gas cylinder at 27th January 2011 at Om-Viom Indane agency, New panvel, Navi Mumbai. They told me that i would get delivery on saturday. When i again called them on saturdat they replied as upto evening we will get the cylinder. But we didnt get on sat and sunday. After on monday i called the agency, they replied that they havent stock of cylinder.
Daily they give execuses instead of delivery. Kindly do needful because we are suffering a lot due to this delay.

Customer Name : Dinesh Kushwaha
Cutomer consumer No: 000905
Agency Name : Om-Viom Indane agency, New panvel, Navi Mumbai


Regards,
Dinesh Kushwaha
M:[protected]

Dear Sir,
It is highly regretfully intimated that we, S.S. Satija & Ramesh Kumar (consumer no. RP-561 & P-15813) booked telephonically on 17.01.2011 for refilling of LPG gas cylinders on M/s Janta Gas Service, Jattal Road, Panipat. One cylinder in r/o RP-561 was delivered on 29.01.2011 but second cylinder in r/o RP-15813 is still awaited being booked simultaneously whereas LPG delivery, next to RP-15813 has been made as revealed from their record. When M/s Janta Gas Service, Jattal Road, Panipat was contacted regarding maintaining the procedure of gas delivery, he made excuses and assured for immediate delivery but no delivery in r/o R-15813 has been made till date. This kind of malpractice/delinquency has been adopted by the said gas agency holder for a long time in the past. He usually befools the consumers by pick & choose policy/ill means in gas cylinder distribution. He maintains separate bundle of delivery slips for mighty people. Ultimately, your goodself is being requested to take further action as deemed fit against M/s Janta Gas Service, Jattal Road, Panipat to pacify the impatient people.

With regards,
Ramesh kumar,
(RP-15813), Panipat.

My Consumer No is 2973 with M/s Kitchen Best, Chittaranjan - the retailer/agent of Indian Oil Corporation Ltd. for INDANE gas. I booked the Gas on[protected]. I have enquired about the availability and delivery, over phone and over the counter, but the staff as well as the partner-proprietors are very much vituperative and uncourteous in their dealing. The following are the specific complaints:
1. Gas not supplied till today, i.e.,[protected] one month and one day.
2. They said there was non supply of gas from Indane depot, Durgapur for labour strike for 12 days. But the strike is over for a fortnight and 2/3 truckloads of gas is coming everyday but M/s Kitchen Best, taking advantage of this small incedent, is harassing the customers for undue gain.
3. They are asking to buy Commercial Cylinder at a hefty price'
4. They are showing artificial crisis as I am buying gas in small cylinders @ Rs 50 per kg from outside who are supplied regularly by some middlemen.
5. Whenever asked about the stock position, they say there were 6000 (six thousand) backlogs and sufficient supplies have not come and most of the time they say big cylinders (Commercial) have arrived.
6. Today[protected] at about 4 p.m. they have asked me to bring the cylinder to their office/shop by tomorrow to take delivery at my own arrangement. They are taking the undue advantage of my impatient need. They have almost stopped home deliveryand forcing to take the delivery at customers' expense.
A speedy solution would be of great help.

a registry entry is being created by the name of debugger every time a user log in a particular computer which disables the icons from being displayed on the screen of the user .... the following is the path of the registry entry
in the registry editor (regedit)
1. h key local machine
2. software
3. microsoft
4. windows nt
5. current version
6. image file execution
7. explorer.exe
8. dubber

this debugger has to be deleted every day so that the user could see the icons on the computer . can we get a permanent solution 4 this so that every day entry deletion of DEBUGGER from the registry could be avoided ../

I have filled the petrol from Deepak Motors Road No-56, Surya Nagar, Opp Vivek Vihar New Delhi 110095 on 24.1.2011 for Rs.600/- in my motorcycle. After one day, I have problem in motorcycle of missing then i am going for repair of motorcycle. The Service engineer show the motor bike check the fuel and show me that the fuel is mixing with white colour water then he empty the fuel tank of motor bike and filled thru with a water bottle after sepration of water from fuel. I am surprised that around 4 ltr white colour water is out from the petrol. Kindly arrane for compensate for this and arrage to take up this matter with IOCL higher authorties.

Waiting your reply on this.

Regards


Kuldeep Arora
M-[protected]

Sir,

I am a Indane LPG consumer of M/s Asal Durg Enterprises, Vaishali Nagar. My consumer number is 18256.

On 27th Jan (about 9.30PM) I found leakage of LPG from my cylinder. I called the Agency, but as it was expected, none of the phone calls were attended. Then I called Mr. Mahendra Singh ([protected]), an employee of the Dealer, who expressed his unability to attend to my call due to cold weather, and suggested to lodge a complaint at the office next day morning at 10 A.M. On asking the contact number of the Manager or Owner of the Agency, he told me that he does not have their numbers. This statement of Mahendra Singh seems quite funny and beyond belief.... nobody would believe it.

Then I called the Indane Emergncy Number ([protected]), and the person attending my call assured me that my complaint will be attended within next 1 hour. Soon after that, I got a call from Abid Ali ([protected]), who asked me to keep the cylinder in an open area, duly capped on. On my enquiry about attending the issue, he told me that the task of the Emergency Cell is only to maintain a record, not to provide service. Therefore, I was left with no alternative except to keep the cylinder in my balcony.

Next day, i.e., 28th Jan I visited the Agency Office at 9.30A.M. and the person available there advised me to come back after 10 A.M. It is worthwhile to add here that a mechanic/technician was already available there, who misbehaved with me and told "humne koi theka nahi le rakha hai, complaint hai to office me register karao, dekh lenge". Since I was getting late for my office, I requested to counter man to be kind enough to look into my problem, and he assured me of it.

Sir, by submitting these facts, I humbly request you to please get the matter enquired, so that any unfortunate event can be prevented to happen. The services of LPG Distributors have, most of the time quite unsatisfactory, and the quality of services are also reflected in the public through media very frequently.

I would appreciate a line of confirmation and the action taken for improvement of emergency services.

Thanks and regards,


Anil Trivedi
Asstt Manager
United India Insurance Co. ltd.
Regional Office, Sahara Chambers,
Tonk Road, Jaipur
Mobile No. [protected]

Residence:
F-2, Shri Ram Apartment,
Opp. Canara Bank, Gandhi path,
Vaishali nagar, JAIPUR.
Tel[protected]

I Sri Saroj kumar Biswal At-Adam Po-kuanpal Dt-cuttack applied a gas connection on june 2010 at Dolphine indane gas which is at Alijoda,kuanpal,Cuttack.I received the connection letter on 20th jan2011.When I submit my documents and want to take the connection they charged me a sum of Rs.4200/-and pressurised me to take the gas chula positively which is very low quality .I refused to take chula but they did not agree with me .In discusion they did not forget to misbehave me.In this regard take necessary action at your end,which will enable me to take the connection at an early date.
My booking no-1567 dt-30/12/2010
Mob-[protected]
Email id:[protected]@gmail.com

I had visited KALA Service station, D B Sandra, Vidhyaranyapura Main Road, Bangalore, on[protected] to fill petrol. I asked the attendant to fill for Rs.1000. He ensured zero and started filling, by then the cashier diverted my attention by asking me cash or card even when I was handing the cash to him, I suspected some thing was wrong and looked at the meter to see that the attendant filling petrol had stopped at Rs. 200 and was removing the filling gun from the car. When I told him I had asked for Rs.1000 worth of petrol, the cashier stepped in and said fill for Rs.800 more, he started to fill again with out zeroing the meter and stopped at Rs.800 and was about to remove the filling gun. I lost my cool and had to raise my voice against the attendant to fill the remaining Rs.200. Clearly the pump staff tried to cheat me and would have succeeded if I was not alert. Request the concerned authorities to please take necessary action against the concerned pump so that incidents like this don’t repeat. Petrol being so expensive it really hurts when people do such things.

I Manish Chabba living in vpo santokhgarh , distt una (H.P). All the peoples of our village have face a big problem about the delivery of indane gas from last one year. Our supplier M/S SUGAM GAS AGENCY situated at Rakkar Colony has not able to complete the demand of our village. We have already discussed above problem with all the officials and politicians. All peoples gave dharnas, suicide attempts & Chakka jams there on the road many ntimes. But all the time the Officials and Owner said that the INDANE don't gave us the full supply so thats by we are not able to fulfill the demand of the LPG GAS and the state politicians said that it's a matter of CENTRAL GOVT. Now please tell us how we can manage this problem. We want a complete solution of this problem to avoid any mishappening in future. My mobile no: is +91-[protected], [protected]

----- Original Message -----
From: rajneesh madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in
Sent: Thursday, January 27, 2011 8:53 PM
Subject: Phagwara Gas service doing fictitious booking in my connection and not providing cylinder to the consumer after 10 days of booking even
To
Indian Oil Corporation Ltd, (M.D.)
Chandigarh.
SUB: PHAGWARA GAS SERVICE DOING FICTITIOUS BOOKING IN MY CONNECTION; ON GENUINE DEMAND REFUSE TO PROVIDE CYLINDER THOUGH DOING BLACK MARKETING IN MY ACCOUNT.
Dear Sir,
I tried to book my cylinder from Phagwara Gas Service, Industrial Area, Phagwara. Previously the phones remained busy throughout the day. After waiting for days I got the booking through Tomo Gas and got intimation of booking Vide Booking No. 2 dated 16/01/2011.
Today on January 27, 2011 when I made a call to Phagwara Gas Service to know about the status of my LPG refill booking. The concerned official told me that you have been provided Gas Cylinder on 6th of Jan 2011. The said booking made by Phagwara Gas Service is fictitious. The said dealer is getting the cylinders booked and black market the cylinders on my behalf whereas I have not got the delivery of said cylinder at my home.
Now the official says you can get the cylinder booked after 21 days. As today is the 21st day so your booking has been made today. The booking clerk in most of the cases took order of booking and don’t note down on the register and system.
At one stage the dealer is making black marketing on my behalf and on other stage the booking clerk is providing unnecessary instructions
Yours sincerely,
Joginder Pal Madhok,
B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (PB)
Through Rajneesh Madhok,
Ph:[protected]O), 268210 (R),[protected]M), E-mail: [protected]@yahoo.com; [protected]@bsnl.in

sir,
I AM SANCHET RATHI HAVE ONE CYLIANDER CONNECTION BUT I AM NOT RECEIVED CYLIANDER REGULARLY BUT IF ANYBODY GIVE 500-700 (IT'S DEPEND ON PERSON TO PERSON) THAN AGENCY OWNER GIVE HIM CYLIANDER EASILY .

I WANT TO REQUEST INDANE GAS AS WELL AS GOVT EMPLOYEE OF SHAJAPUR DISTRICT THAT PLEASE MAKE A HONEST ACTION ABOUT THESE TYPE OF COMPLAINT.

I AM WAITING SOME HONEST ACTION FROM INDANEGAS AND FOOD INSPECTOR.

these are some list of akodia mandi regular customer who take cyliander in black

{1} GUDLAK KIRANA - 5 CYLIANDER DAILY
{2} BUNTY BARTAN(STEEL) BHANDAR- 10 CYLIANDER DAILY
{3} PANCHAL PHOTO - 5 CYLIANDER DAILY
{4} MOST OF HOTELS AND MARUTI VAN OWNER - 25 CY/DAILY ETC.

I am a customer with Indane gas (Sunder shyam enterprises, janak puri A1/20 Ph. no.[protected] My consumer no. is 1216 by name of Sheela devi , I booked my gas 2-3 times a 15 days earlier through telephone and internet but there is no responce and I havent got my good yet .

We have indane gas cylinder at home. Since my mother was out of station we are not using the cylinder much. If we are not buying cylinder for more than 6 months gap , will our registration of our indane gas be cut???? The agency says that they will cancel our cylinder permanently. Kindly clarify this.

Dear sir,
I Booked a cylinder on 10.12.2011, twenty two days after the earlier delivery with Indane Gas Agency ZIRAKPUR.My consumer No. is 10314.Till date supply has not been made, despite repeated requests and enquiries.Today on 25.01.2011 when again enquired the attendent at gas agency told that the cylinder will be delivered today as its delivery slip has been issued.But the same has not been delivered up to 6.06P.M. I fear that the gas cylinder has been sold else where.I therefor request you to intervene and get the cylinder delivered today itself.Delay is causing mental agony.
Raj Kumar
Senior Citizen.

My consumer ID is UG 2705, Last all most one year I noticed that delay in supply domestic gas more than one month.According to the dealer's(Unique Gas)rule, they don't accept new booking within 15 days of last booking & supply the gas after 20 days of booking.So it results that we get the next supply 35 days after the last supply.
Having double cylinder is meaningless & wastage of money. It remains empty years after year. Over & above delivery men's dishonesty. So its a terrible situation.Hopping to draw authority's notice.

SIR

I WOULD LIKE TO BRING TO YOUR NOTICE PROBLEM I HAVE BEEN FACING IN ESSENTIAL COMMODITIES , DOMESTIC GAS SUPPLY , MY CONSUMER NUMBER IS 21718 , MY SUPPLY ZONE IS PARK-TOWN CO-OPERATIVE WHOLESALE STORES LTD , 1 &2 DAVIDSON STREET AREA CODE NO:55221211. WE HAVE BEEN UNDERGOING THE TORTURE OF CUSTOMER SERVICE IN SEVERAL MEANS . WE RECEIVE THE DOMESTIC LPG IN VERY IRREGULAR MANNER . RIGHT FROM BOOKING THE CYLINDER TILL RECEIPT OF CYLINDER WE HAVE TO UNDERGO A TORMENT . EVEN FOR BOOKING OR MAKING A COMPLAINT WE HAVE TO GO IN PERSON EVERY TIME , WHICH IS NOT POSSIBLE . EVEN AFTER BOOKING WE DON'T SUPPLY FOR 15-20 DAYS . WHEN QUESTIONED FOR DELAY OF SUPPLY WE GET A REPLY IN ABUSIVE AND FILTHY LANGUAGE . PLEASE LOOK IN TO ISSUE URGENTLY AND RESOLVE IT . my cell phone no is[protected].

I am a consumer of Indane Gas and my agent is M/s Natraj Agencies, Yelahanka Satellite Town. My consumer no. is 5821 in the name of my husband R.V.Narasimhachar. We have two cylinders and the whole idea of having double cylinder facility was to have a continuous service. Now, according to the latest rules, we cannot book a refill until 30 days from the date of supply of a cylinder. This rule is very inconvenient because sometimes when due to high consumption, we exhaust a cylinder within 20-25 days, we end up using the second cylinder for nearly 15 days thereafter, until we can book a refill and then get the supply, as after booking the agency takes nearly 7-10 days for supplying. Recently, we had a wedding in the family and we have exhausted both the cylinders thus and the agency supplied one cylinder after seven days that is on 13th January, against our booking on 5th. We could not book before 5th because of the above rule. We are unable to book the second cylinder until 13th Feb. now. Once again, we may end up exhausting both the cylinders at a time. We are small time domestic consumers and from our track record you can see we are not doing any business or black deals. Why enforce such a rule on us and put us into this difficulty? Because we use gas, we are not given any kerosene supply too. What are we to do in such circumstances? I request you to kindly change this rule at least for domestic users as otherwise, the whole purpose of double cylinder facility will be defeated and consumers will be put to untold misery. These days, electric supply too is not dependable. What should families where both the spouses go out to work do without fuel to cook early in the morning? My attempts to get through the Customer Service Centre of IOC failed. I ended up wasting nearly 2 hours trying those nos.

Dear Sir,

I had booked Domestic Gas filled cylinder(Consumer no.16191) from Indane gas agency, Rudrapur on 04.01.11 but delivery has not been made till date 4.01.11. No response is received at their phone no.16191. They have system to get the gas booked after 21 days of delivery which is strictly followed by them but they fail in their commintment of delivery within 01 week drastically. I can desperately hope for resolution of my issue out of hopeless distribution system.

Thanking you,

(Anshuman Verma)
MIG-105, Awas Vikas,
Rudrapur
Ph:[protected]

Today morning I went kothanur branch indian oil petrol bunk to fill my tank. I have given 100/- Rs to fill my tank I found that half of petrol they have theft as usually what i fill the petrol regular at hennur petrol bunk.

I am staying near Kothanur ,K. Naranayanapura, I am working at doorvanigar as finance Executive. Please any help you call for this mb no. [protected].

Regards
CUSTOMER

MY NAME IS CHANDRA PRAKASH.MY CUSTOMER NO. 6188.I WAS BOOKED THE GAS ON 3 JAN 2011 .AND I RECEIVED IT ON 19 JAN 2011.BETWEEN THESE I HAD ROAMED MANY TIMES FOR GETTING THE GAS.THE PHONE OF OFFICE IS NOT ALWAYS WORKING.THE BEHAVIOR OF EMPLOYEES ARE VERY BED WHENEVER WE GO TO BOOKED THE GAS THEY USE ABUSING WORDS.WE HAVE TO STAND IN LINES FOR 2 TO 3 DAYS TO GET THE BOOKING OF THE GAS.AND WE GET THE GAS AFTER 20 TO 30 DAYS.PLZ TAKE STRICT ACTION IN ORDER TO IMPROVE IT. FROM-----CHANDRA PRAKASH OLD CINEMA HALL NEAR DAK BANGLA CHHATA (MATHURA) 281401