Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
I am a Indane Gas customer with karuna Gas Agency, INDANE distributor,32,surendranagar,west high court road Nagpur [ph no.[protected]] and my consumer number is 57201. I have booked for a refile on 04th January 2010 over phone. They replied that they will Distribute with in a week.Its been 53 days,but they have not delivered yet.when i tried to call they hardely pick up the phone.and sometimes just pick & hang up the phone.they are dealing very badIly and their behavior is intolrable.My cylinder is empty due to abnormal delay.They are not ready to listen to customers and are dealing the customers very badly.
This happens to lot of Karuna gas agency consumers & consumers are not having much time to call them whole day waiting for them to pick up the phone. Please take necessary action.
Thank you

Your agency in Trichur Kerala M/S SAINIK Gas Agencies is not supplying the Gas IN TIME, EVERY TIME. They take their own time to supply, neglecting the customers requiremnent totally. While calling up and asking for the status they don't even respond properly. It's a shameful fact that Indain Oil being a Fortune 500 global Company, your extended arms are behaving such irresponsibly and using filthy languages.
It's high time you train your dealer network properly to talk to customers. The Sainik Agency people are talking as if they are giving us something free of cost. You should educate them to behave in a cultured manner and should take stern action those violating your culture.

Thanking you and looking forward to your prompt action


Sincerely yours
C.P.Suresh
Trichur
Kerala

dear sir,my name is manu vedwan and my customer number is 27977 enrolled with AVTAR GAS SERVICE, shop no.-5,AL MARKET,SHALIMAR BAGH,DELHI, i wanted to double my cylinder but the attitude of staff there is very ridiculous and humiliating,and as per their version i have to bear it ,they told me that all the formalities which were followed during the issuance of first cylinder are to be followed again and this is the norm,and do whatever you can do at last5 you have come to us, when i tried to contact their owner they declined to give his phone number,and to divulge detail when i can meet him.

I am requesting for refill cylinder for past 20days and also has registered through toll free no.1260 but still I have not received cylinder.On calling on the no. mentioned on the slip no body pics up.the weight of the cylinder also varies from month to month due to which we need to refill the cylinder in 15 datys.We are trying to contact in every possible way but to no avail.......Please help us to get the cylinder refilled asap.PLEASE HELP.............
Gas Agency:Nath Traders
Location:Kalkaji,GK-1
Our Gas No.16844
Date of Booking:20-Feb-10 as per their records
Our Contact No:[protected]

This is to inform you that i sandeep residence of Deol Nagar, Jalandhar want to bring in your notice that our near dealer of Indane Gas agency (M/s Ekta Gas Agency) Deol Nagar, Nakodar Road,Jalandhar-144003,[protected] , is very bad and they can't deal us in better way. They always talk in rude behaviour. please contact with them and ask that they are the not only one dealer who is dealing in Jalandhar. There staff is uneducated and of tiny mind.This is for your infromation and necessary action.

thanks

Deol Nagar,

Gas not delivered
Dear Sir,
I am a resident of Alambagh,Lucknow.I booked a gas cylinder on 18.01.2010 with booking number 6084 at M/S Commander Gas Service,S-17/43,B-Block,Rajajipuram,Lucknow.The LPG cylinder has not been delivered till today even after going and telling them a number of times.The cylinder was booked on Customer number CGS5662.Kindly look into the matter and help us in in the best way you can.

With Regards,

Jatin Chadha.

SIR,
I AM THE CUSTOMER AND PATRAKAR ALSO OF DESHBANDHU SAMACHAR SATNA AND ALSO A SANSAD PRITINIDHI OF NAGOD DIST. SATNA I WANT TO COMPLAIANT OF INDIAN GAS GODAM DISTRIBUTER SHRI MAHENDRA SINGH WHO GIVING GAS IN BLACK AND THE REGULAR CUSTOMER OF INDIAN GAS AGENCY HAS NOT FOUND THE GAS SYLENDRA. HE IS THE TERROR PERSON I WANT TO REQUEST YOU TO PLEASE STOP BLACKING SYLENDRA IN THIS AREA AND PUNISH THE DISTRIBUTER.

Dear Sir/mam,

I'm Legal Customer of Indane Gas. I live in Faizabad ( U.P.).
My nearest Agency is "Shashi Gas Service" at Deokali and i have booked a refil on 15/2/2010 but still not receive.

I'm using the Gas taking From the Market.

When i have talked to agency, they sad that it will be posible to give refil after a few day. While in this already have been taken much time (10 Days) by them.

When i have told about this to Your Sales Manager ( Mr. Mukesh Choudhary ), he said that It may be possible till Holi.

I want to know why is so delaying in the process of Home Delivery by your Distributers.

Name : Rajendra Prasad Gupta
Consumer No. : 34892
Address : 326, Avas Vikas Colony, Amaniganj, Faizabad
Distributer's Name: "Shashi Gas Service" (Deokali).

behaviour of the staff posted at indan gas agency in the name of Bhagwadia gas agency (karnal Haryana) is very much rude. i went for the booking of mine gas & other was of my brother in law the staff posted at the agency rudly said that only one booking will be done & send your brother in law to book the gas. so you are requested to look into the matter & advise them to talk with the consumers politely....

i want to apply for a new cylinder i dont know the process and i called to tollfree number but there is no use .ineed the cylinder very urgently on 46972 this is my connection number

Dear Sir,
I beg to say that I am consumer of K-2 International Indian Gas agency Sarita Vihar
I want to complain that most of the all month They provide us min 3 to 4 Kg shortage of Gas in cylinder. Please do some thing in my Fever.
Thanks.
Sanjay
011-[protected]

Sir,
Respectfully I beg to state that I am a domestic consumer of Indane Gas Company bearing Consumer Number BI-00242 having DBC facility of Sambalpur Town in Odisha State and my distributer is S.W.C.C store.Previously my distibutor was Munda Gas Service SRIT market Sambalpur which has transferred our connection to SWCC store Burla.This has been done without any prior notice or not taking our consent by your L.P.G distributors.Burla town is nearly 15KMs away from Sambalpur town.

We are much harrased for booking and taking delivery of the gas cylinder.Neither they are supplying gas regularly in time inspite of our more than one month old booking.We couldn't understand what is the value of D.B.C.They are not taking D.B.C booking even if subsiquently my double cylinder was also consumed and empty.At present my both cylinders are empty, now without LPG cooking gas how can we cook and manage other domestic work.We have already intimated this problem to your Sales Officer Mr.Ratha and State Grievance Cell at Bhubneswar several times over phone calls.We are extremely sorry that neither your sales officer Mr.Ratha nor your state Grievance Cell responded seriously and have not taken any action to solve our problem.Necessary action may be taken immediatey regarding this matter and awaiting for your early reply.
Thanking you. Your's faithfully
MyAddress: S.S.Sharma
S.S.Sharma State Secratary of Bharat Vikas Parishad(Odisha)
Kansaripara,Sambalpur-7680001

i book my gas 05.10.2009. but there is no home dileviry till date 23.02.2010

Respected Sir,

I am a Central Govt. Employee. I am not getting Indane Gas connections in my name since three years from M/s Nikita Gas Agency, Shankar Nagar, Raipur (Chhattisgarh) inspite of repeated requests. I am facing house-hold problems due to above. Owing to above I purchase cylinders in black refilled cylinders.
M/s Nikita Gas Agency (Indane) supplies gas to locality of Mandhar Cement Factory, Distt-Raipur (Distance 16 Kms from Raipur City). Whenever I approach the Agency they simply refuse and say we will not give any connection at Mandhar Cement Factory Area. I belong to the MINORITY community.
Can you help me? I am in need of your help. I will be much grateful for your direction to M/s Nikita Gas Agency, Shankar Nagar, Raipur for providing me gas connection in my name. I was thinking of getting a redressal self appearance before the PRESIDENT OF INDIA and get the phenomena explained to HER MAJESTY.
M/s Nikita Gas Agency, Raipur brings gas truck of capacity 120 cylinders every week and after one month's time only they give the refilled cylinders. I somehow manage to purchase the cylinder on black amounting to Rs.650/- from local general shops. Kindly tell me what to do.

Yours sincerely,



(Aziz Ahmed Shah)
Mandhar Cement Factory
Near Shiv Mandir, CCI Road,
Distt-Raipur-493111 (C.G.)

I applied for transfer of my dealer for supply of LPG gas from Arani Gas Services, 581A, Masjid Bati Road, K G Path, Kanchrapara , 24 Parganas (North) vide Agency Code No : 140369 to 'Chirodeep', Dum Dum Park, Kolkata 700 055, since, self have shifted from Kanchrapara to Dum Dum Park in the month of December 2009.

My consumer Code is 842364 and have double cylinder facility.

The saddest part of the story is, after we shifted from Kanchrapara to 1st Floor, 115 Dum Dum Park, Kolkata 700 055 on sudden demise of my father in the month of August 2009, we at present are going without supply of gas and having harrowing time by my ailing mother managing the show with Kerosene from Grey market.

After lots of pursuation, I got the Transfer Termination Voucher from my old dealer M/S Arani Gas Service, kanchrapara vide Stn No : 6096 & Doc No : [protected].

But your Dum Dum Park dealer, "CHIRODEEP" on my effort to submit the same have denied and asked me to submit the xeroxed copy of the Transfer Termination Voucher on 8/2/2010. On my repeated requests and pursuation to make themselves understand our status without gas, they rudely replied that "THIS IS THE RULE AND YOU NEED TO SUBMIT THE XEROXED COPY WITH YOUR MOBILE NUMBER MENTIONED ON TOP THE THE VOUCHER. WE WILL CALL YOU AS AND WHEN YOUR TURN COMES".

Confused with their statement, I followed up 3 times in a row but of no avail. My local relatives also have the same opinion that they are very rude in interaction because of their monopolised supply.

Finding no other alternative, I seek your kind intervention to have the expedited supply of gas to save my mother from the utter distress.

Look forward to your earliest action.

With Regards,

Hirak Chowdhury

After

The Chairman,

Indian Oil Corporation Ltd.

New Delhi


Sub: Complaint against Gas Agency: M/s Jagan Enterprises


Ref: Consumer No. 34591, Agency Name: M/s Jagan Enterprises, 36/1181, DDA Flat
Madangir, New Delhi-110062


Dear Sir,

This is in reference to the above, I Rattan chand is the consumer of above
Gas Connection at present residing at F-138 Flat No.5 2nd Floor, New
Delhi-110062 and my Gas Agency is M/s Jagan Enterprises, 36/1181, DDA Flat Madangir, New Delhi-110062.

I would like to inform about the kind of problems that my Gas Agency is playing with
their customers as below:

1. I have booked my cylinder to be refilled on date 12/2/2010 through WEB and also personally 2 times goes to JAGAN ENTERPRISES and today it is 22/02/2010, but I did not get my cylinder refilled.

At the time of booking the concern person told me that my cylinder will be delivered
with in 4-5 days. It did not happen. I tried to call a many time for long hours
through telephone no.[protected] and 29964716, but most of the time it was not
connected and even if it was, nobody picked up the call. As I am working, I took one
day leave from my office specially for this issue and personally went to my Agency
on 15/02/2010 & 19/02/2010 and complaint about the matter and the concern person there told me that the cylinder will be delivered on the same day i.e. on 19/09/2009 by the
evening.

Now, it is 22/02/2010, I did not receive my cylinder.

2. The Agency is supplying the cylinder with broken seal and if it is sealed, the
actual gas weight i.e. 14 kg excluding cylinder weight, they are not giving.
Whenever we complaint the matter they changes the cylinder only. But every time it
is happening.

3. As per my knowledge, booking of cylinder to be refilled is a kind of service
that has to be provided by the every Gas Agency, because at present day everyone is
busy in their office and nobody has sufficient time to personally go to the Gas
Agency and book the cylinder. But my Gas Agency, I think they don’t prefer to
respond their telephone call. If we will call continuously for whole day then
either the call will not connect or they will not respond to the call.

To check this issue, I personally tried to call at the office of my Gas Agency when
there was no phone was busy but that time also my phone was not connected, which
seems like they are avoiding to provide the actual service to their customers.

I would like to request you that I am not only the customer who is facing such kind
of problem, but almost customers may be facing such problems and nobody has time to
complaint.

I hope that the proper actions to be taken to solve the above issues and the
customers will not face such kind of mentally and physically harassment.

Thanking you,
Sincerely yours

RATTAN CHAND
[protected]

I had booked for one cylinder of Indane Gas (Domestic Supply) on 03/02/2010 at M/S Bankura Gas Distributors, P.O- Kenduadihi, Dist-Bankura, West bengal. From last one week they are promissing me daily to send the cylinder when ever i meet them. To day is 21/02/2010. but till date they did not supply the same to me. I have a nine months old baby. i am using kerosin to survive in aabsence of gas.
I am a state govt. employee, me & my family is facing a lot of problems. please look into the matter.

Dear sir
My father Krishan has applied for a new connection on 13/06/2008 through Manoj gas agency at Mananthavady in Wayanad district in Kerala.WL no.27048/08.WNo 15 and H no 315.Our registration thereafter tranfered to Kabani gas agency at Kalpetta in Wayanad district in Kerala without our request.But we have not get the connection yet.Kindly do the necessary to speed up the process.May i expect your reply soon.

Thanking you
Lijeesh K P

Dear Sir,
I am LPG Indane gas customer with Raghu Gas Service, Kamla Nehru Mkt,Near Shivaji Ngr,Gurgaon (HR) & my consumer no. is R-31877. I have booked Home Delivery of Refill at his office on 22/01/2010.They replied that by 12/02/09 ,it will be sent. But it was not sent.I went their Office 14 times on 12 to 19 Feb 2010 (daily two time morning and evening ) for Refill but till this date ,they have not sent LPG cylinder.
I have so problem now because my cylinder can end at 14th Feb. I ask to Raghu gas service man pls help me I have a little child how can I cook food but they not sent LPG cylinder.
They never receive Phone Call made at their Office.There is always Huge rush of customers for booking the Refills & for making complaints about non delivery of Refills.
In nut shell , their Gas Service is very poor.Pls do the needful.Waitig for u r +ve reply.
Regards. My phone number is [protected].

I am living in Madhu Vihar. I am trying to get a new Connection form Dwarka Indane Service from last 6 months. Finally I got a new connection on Monday 15th Feb 2010. I still don't receive Gas cylinder. I got only regulator, pipe and connection book.

Everyday we visit their and they said that it will be delivered today. My connection no. is 18086. The girls sitting on the counter are so rude that you won't talk to her.