Indian Oil Corporation [IOC] Complaints & Reviews

The Chairman,

Indian Oil Corporation Ltd.

New Delhi


Sub: Complaint against Gas Agency: M/s Jagan Enterprises


Ref: Consumer No. 34591, Agency Name: M/s Jagan Enterprises, 36/1181, DDA Flat
Madangir, New Delhi-110062


Dear Sir,

This is in reference to the above, I Rattan chand is the consumer of above
Gas Connection at present residing at F-138 Flat No.5 2nd Floor, New
Delhi-110062 and my Gas Agency is M/s Jagan Enterprises, 36/1181, DDA Flat Madangir, New Delhi-110062.

I would like to inform about the kind of problems that my Gas Agency is playing with
their customers as below:

1. I have booked my cylinder to be refilled on date 12/2/2010 through WEB and also personally 2 times goes to JAGAN ENTERPRISES and today it is 22/02/2010, but I did not get my cylinder refilled.

At the time of booking the concern person told me that my cylinder will be delivered
with in 4-5 days. It did not happen. I tried to call a many time for long hours
through telephone no.[protected] and 29964716, but most of the time it was not
connected and even if it was, nobody picked up the call. As I am working, I took one
day leave from my office specially for this issue and personally went to my Agency
on 15/02/2010 & 19/02/2010 and complaint about the matter and the concern person there told me that the cylinder will be delivered on the same day i.e. on 19/09/2009 by the
evening.

Now, it is 22/02/2010, I did not receive my cylinder.

2. The Agency is supplying the cylinder with broken seal and if it is sealed, the
actual gas weight i.e. 14 kg excluding cylinder weight, they are not giving.
Whenever we complaint the matter they changes the cylinder only. But every time it
is happening.

3. As per my knowledge, booking of cylinder to be refilled is a kind of service
that has to be provided by the every Gas Agency, because at present day everyone is
busy in their office and nobody has sufficient time to personally go to the Gas
Agency and book the cylinder. But my Gas Agency, I think they don’t prefer to
respond their telephone call. If we will call continuously for whole day then
either the call will not connect or they will not respond to the call.

To check this issue, I personally tried to call at the office of my Gas Agency when
there was no phone was busy but that time also my phone was not connected, which
seems like they are avoiding to provide the actual service to their customers.

I would like to request you that I am not only the customer who is facing such kind
of problem, but almost customers may be facing such problems and nobody has time to
complaint.

I hope that the proper actions to be taken to solve the above issues and the
customers will not face such kind of mentally and physically harassment.

Thanking you,
Sincerely yours

RATTAN CHAND
[protected]

I had booked for one cylinder of Indane Gas (Domestic Supply) on 03/02/2010 at M/S Bankura Gas Distributors, P.O- Kenduadihi, Dist-Bankura, West bengal. From last one week they are promissing me daily to send the cylinder when ever i meet them. To day is 21/02/2010. but till date they did not supply the same to me. I have a nine months old baby. i am using kerosin to survive in aabsence of gas.
I am a state govt. employee, me & my family is facing a lot of problems. please look into the matter.

Dear sir
My father Krishan has applied for a new connection on 13/06/2008 through Manoj gas agency at Mananthavady in Wayanad district in Kerala.WL no.27048/08.WNo 15 and H no 315.Our registration thereafter tranfered to Kabani gas agency at Kalpetta in Wayanad district in Kerala without our request.But we have not get the connection yet.Kindly do the necessary to speed up the process.May i expect your reply soon.

Thanking you
Lijeesh K P

Dear Sir,
I am LPG Indane gas customer with Raghu Gas Service, Kamla Nehru Mkt,Near Shivaji Ngr,Gurgaon (HR) & my consumer no. is R-31877. I have booked Home Delivery of Refill at his office on 22/01/2010.They replied that by 12/02/09 ,it will be sent. But it was not sent.I went their Office 14 times on 12 to 19 Feb 2010 (daily two time morning and evening ) for Refill but till this date ,they have not sent LPG cylinder.
I have so problem now because my cylinder can end at 14th Feb. I ask to Raghu gas service man pls help me I have a little child how can I cook food but they not sent LPG cylinder.
They never receive Phone Call made at their Office.There is always Huge rush of customers for booking the Refills & for making complaints about non delivery of Refills.
In nut shell , their Gas Service is very poor.Pls do the needful.Waitig for u r +ve reply.
Regards. My phone number is [protected].

I am living in Madhu Vihar. I am trying to get a new Connection form Dwarka Indane Service from last 6 months. Finally I got a new connection on Monday 15th Feb 2010. I still don't receive Gas cylinder. I got only regulator, pipe and connection book.

Everyday we visit their and they said that it will be delivered today. My connection no. is 18086. The girls sitting on the counter are so rude that you won't talk to her.

i am a consumer of indane agency(maliyekkal agency thalkulam)...i have been the consumer of this agency since last 15 years . their service is very poor and they supplying individual's cylinders to the hotels and other places . when we enquired about we found that they are misusing their licence and they are cheating indane agency.....we sent complaints to dist collector but no use. once my cylinder leaked with heavy force and noise i called emergency service.but they came on the next day. thank god i am still alive being an indane customer. the cylinder leaked more than half an hour then it became noiseless then we closed with white cap.next day we asked for a new cylinder .... then they told that there is still gas in the cylinder...gas wouldn't go like that.....

so i humbly request for enquiry for the specified gas leaking and taking necessary steps.......

I'm a customer of Indane gas and my customer no. is 7966.

We have booked the gas on the 22nd day in Indane gas (Dev Agencies) and we waited for the gas arrival. Even after booking of the 10th day the gas was not reached. When we called-up the agency (Dev Agencies) they replied that the booking was not done and we need to book again which will result the gas delivery delay for further 10 days.

This was the usually practice of this company and we affected for the third time for the same problem.

Can we have someone to analyse this problem?
Are they given-up my cylinder to someone for extra money?
Will this be the general practice?

Dear Sir,

I am a consumer of Indane Gas through The agency "KASNA INDANE GAS SERVICE"/distributor code[protected],( Shop no-16 H,ALPHA-II,)Greater Noida,U.P. My consumer no is K-19820,SV No-[protected].I have booked the cylinder on 28/01/2010.Desspite of a lot of regular phone calls,I am unable to get the cylinder till today.

The service of this agency is very poor,even they do not pick the phone of consumers. I need the soon delivery of cylinder unless i have to purchase it in black, despite of knowing the fact that it is an offence.

Praveen Pratap Singh
Gangotri-408, Anandashraya Society Date-18/02/2010
Sector:P-2, Greater Noida
Mobile No-[protected]
[protected]

Dear Sir
I Debadutta residing in jeewan naga,ashram had gone to book a new lpg connection to POPULAR Chemist(INDANE GAS DISTRIBUTER).But They refused to give a new connection.Because the told me that they had already issued 5-6 lpg connection in my residence address.but there is no single connection either in my name or in the name of my family members.


So I request you kindly look in to the matter and please issue me a lpg connection as son as possible.


DEBADUTTA LENKA
158.SECOND FLOOR
JEEWAN NAGAR
ASHRAM
NEWDELAHI-110014
26349677
[protected]

I had booked my gas cylinder from Commander Gas Service, Lucknow on 27th January 2010, but despite several repeated reminders they have'nt supplied the gas cylinder till date. I had also lodged a complaint on toll free number against complaint number 40902 dated 12th February 2010, but still the complaint lies unattended.

Now I am without a gas cylinder.

Sir ,
I had booked my gas Refill ( Indane ) with local Indane dealer of Chandigarh namely M/S. Arunita Gas Agency, Sector 47-C Chandigarh ( Tel. No.[protected] against my Conection No. 10427 on 11.2.10 but the same has not been supplied to me till date. I request you to help me in this regard . Thanks. ( M. B. JAIN Advocate )

I have been transferred from Muzaffarpur (Bihar) to Khagaria (Bihar)-851204. My Gas connection has been transferred from Muzaffarpur to Khagaria on 31/01/2010. I had submitted the transfer papers to M/S PANCHA GAS AGENCY, KHAGARIA on 2nd February,2010 for connection, but they told that connection cannot be made immediately as confirmation from Trasferor is required and I had been told to bring two Registered envelops for this purpose. I had objected for this, but I handed over two Registered envelops. After repeated enquiries, till date I could not get connection.

Now I want to state as follows :-
1. Transfer of Gas connection was made Online and my signature is available on transfer papers.
2. I have ID proof, PAN card and address confirmation by the Employer.
3. After this, whether again confirmation required and demand of Registered envelops from me is genuine?
4. After a lapse of more than 15 days, at a new place without Gas connection how livelyhood goes on smoothly?

Praphull Kumar Pandey
Manager
Canara Bank
NAC Road, Khagaria
Bihar - 851204
MOB: [protected]

From more than 6months consumer are very much disappointed because from the way of working of the gas agency, as we consumers are not getting lpg on time. Every time when we go for booking they just book the cylinder and say that gas will be delivered to home but it never happens that gas reaches home. We are very much disappointed so please help and bring out the solution.

I would like to draw the attention of the authorities at the Indane Gas that their distributor M/s Arjun Enterprises, Munirka do not pick up their phones to register complaints/demands for refilled gas cylinder. It has been about a fortnight that I have been trying their number without success.

I had also sent a mail to their area supervisor but have not heard from them so far.

Could you please help.

Yours sincerely,
Vidyawati Pd
c/o S.Sinha
59 Dakshinapuram
JNU, New Delhi
Consumer No 5346

I am consumer of Indane Gas with Domestic Gas Service , Aliganj Lucknow having consumer No. 29474.
I am really fedu8p with the poor services being rendered by this dealer and no action being taken by IOC to tighten the erring dealers.This dealer had never supplied me gas promptly against booking. I last booked gas on[protected] with booking no. 3306 but the delivery is still awaited.

KP GAIROLA
[protected]

we had booked two cylinder dtd[protected] bearing customer no. as following
consumer no. : K 20197 in name ghulam dastageer
consumer no. : K 20165 in name ghulam Rasool
both are my family connection but till date the agency yet not supplied our booked cylinder and they further saying that this will take one and half months more. this was going each and every moth regularly.
the consumer suffers a lot.one thing more one and half year have been passed but i yet not get DBC also
so what we have to do plz do things fast.

rafeeque azam
[protected]

I made a complaint about gas leakage to Indane Gas distributor Navaratna enterprize in Secunderad. Their person visited the house and told since the gas is getting over the leakage is a common thing. This is a totally false explaination since we are using the gas since past 30 years and such problems was not faced. After change of cylinder the leakage continues. I made a complaint again but the distributor is not bothered. Such gas leakage should be given highest priority.

WITH DUE RESPECT I WANT TO STATE THAT MY CUSTMOR NO. IS 19245 FROM SWADINTA SANGRAM SANANI AGENCY, VIJAY NAGAR, JABALPUR. THE AGENCY HAS MADE A RULE AND PRACTICE OF 21 DAYS.
I AM IN SERVICE AHD COULD NOT INVEST MY DAY TIME IN ANY OTHER PRACTICE. THE AGENCY NAMED SANGRAM SANANI AGENCY, VIJAY NAGAR, JABALPUR IS IN HABITE OF DELAYING THE SUPPLIEY OF LPG CYLENDER TO THE CUSTOMERS IF HE OR THEY ARE OF AVERAGE STATUS, ONLY HIGH STATUS PERSONALITIES, RICH BUSINESSMEN, AND SO CALLED DEAR CUSTOMERS WHO CAN PAY MORE THEN ENOUGH ARE BEING GIVEN THE CYLENDERS. IF YOU ARE HIGH OFFICIAL OR HAVING POWER, ONLY THEN YOU ARE ELIGIBLE TO GET THE REFILL CYLENDER OTHERWISE WAIT FOR 20 TO 30 DAYS.
THE AGENCY'S ( SANGRAM SANANI AGENCY, VIJAY NAGAR, JABALPUR) LOGO IS "HOOKERS ARE NOT AVAILABLE/COMPANY IS NOT SUPPLYING THE GAS/.....)

I HUMBLY REQUEST TO THE HIGH OFFICIALS OF THE INDIAN OIL - INDANE, FOR THE SAKE OF PEACE OF SOCIAL LIFE OF A COMMAN PEOPLE, PLEASE STOP THE BLACKMARKETTING AND UNUSUAL DELAY BY THE AGENCY CALLED SANGRAM SANANI AGENCY, VIJAY NAGAR, JABALPUR

Hello
I am consumer of Indian gas pvt ltd. I have connection in West Vinod Nagar. The agencies name is Verma Indian Gas Agency

they are not giving delivery on time. They take 8 to 10 days instead of 3 to 4 days.They behave very rudely when someone ask them about late delivery.

my lpg no 16850
agency Name : Verma Gas Agency (West Vinod Nagar)

Very poor service of Ranjan Gas Service, Sector 26,Noida


Dear Sir

I, Ranjeet Singh Kathait customer of Indane Gas through Ranjan Gas Service, Noida ,since last 14 years. The service of the above Gas Agency is becoming very poor, for getting the refilled cylinder at home is a very difficult task.

Most of the time I don’t get refilled cylinder at home delivery so I have to bound to collect from the agency/Go down. The representatives of the said agency are not able to interact with customer in proper manner /behaviour. Since last few days I have been chasing with them to deliver the refilled cylinder at my door step, but could not get it delivered because they assumed themselves that we are not available at home (without visiting our door step). Everyday we are waiting for the refilled cylinder delivery at our door step and starting next day for calling them for the status. When we call them for delivery status they start a new booking for us and canceling the previous one putting the reason “not available at home”. We have been Indane customer since last 14 years and getting the delivery at our door step without failure. How can they cancel any booking without intimation to a customer??


I request your intervention in this matter urgently.


Ranjeet Kathait
Y -298B, Sector 12, Noida
UP