Indian Oil Corporation [IOC] Complaints & Reviews

Many often I have seen my gas cylinder gets empty before 5 to 6 days of normal time which made me suspicious. On weighing on delivery, the weight is okay but spring balance as you know its accuracy is limited to +/- 1 kg. On pouring a little water on the cylinder valve (I know this practice is prohibited from the company but its the only sure way of knowing a leak in the valve and no where in the terms and conditions of the TV voucher this malpractice is clearly indicated) I found 4 out of 5 cylinders with leakage bubbles. Even the delivery boy, unofficially admitted that 90% of the cylinders' valve leak a bit.
On your telephonic request to the delivery man that day, he expressed inability to give another cylinder due to new seal problem. I was bound to take the slight valve leaking cylinder which can be felt by a thumb. On personally going to the Shyamsundar Enterprise, Midnapore office, they only sent an expert who told that cylinders are supplied from IOC and we only distribute them and we cannot repair the slight leak and advised us to put the safety cap which will prevent the slight leak. But Sir, as you know a non air-tight plastic safety cap can never prevent leakage completely.

Respected Sir/Madam,
mera naam Vishwa Deepak Gupta hai. Main Inden Gas ka No. G 077814, S.N. 3069889 – 09.04.2001 "Gupta Gas Agency", Kasganj (Kanshiram Nagar) U.P. ka Istemal Kar Raha Hun. Jiske Kagaj Kisi karan Gum ho jane ke karan maine gas Agency ke bataye huye anusar ek Affidavit Notary Vakil se banwaya aur use le jakar maine gas ki bokking karwai, lekin jab main duwara gas book karwane gaya tu Agency Malik Duwara Affidavit Banwane ke liye kah kar gas booking ke liye mana kar diya, jabki maine Affidavit, ID aur Photo bhi diya, mere yaha gas ki problem ho rahi hai.
Plz Help me.
Thanks
Vishwa Deepak Gupta
710, Chitra Gupt Colony,
Kasganj (Kanshiram Nagar)
207123 U. P.

Sub: Collection application for subsidy by Gas agency without having any proper order from IOC

My wife staying at Ezhumangad village, Arangottukara has a Indane gas connection from Ameen Gas agency, Shoranur Kerala. I was informed very recently that I have to submit application again for getting subsidy against my connection. My family require 1 cylinder for at least 50 to 55 days. Infact Govt of India has just given an announcement very recently that 6 Cylinders may be provided against each connection in one year period. However this is just an announcement only and I do not think any Govt circular has been issued to I.O.C ( Marketting) or any gas agencies for requesting the consumers to submit their request for subsidy without any further delay. This is creating a serious problem and nuisance to consummers created by this gas agency at Shoranur and huge QUE is being created every day in front of his agency. Again Govt is still trying to get a consensus from public to reach a final decision regarding their decision to stick with 6 cyliders or more. How an agency can take all sorts of steps in this regard and is it true that Gas agency is more powerful than IOC or Govt. I still do not understand why this particular gas agency is trying to collect the application for subsidy so hurriedly. Please get me a reply for this. The matter is very serious. Since I am a senior officer in Govt job posted at North East region, such information from south is facing a serious problem to my family residing in Kerala. Find out the facts and I appreciate a reply

gas cylinder — expire cylinder, late delivery

supply of expired cylinder and very late delivery after complaining to managment and vendor there behaviour are untoleratable distributor company is m/s abhishek gas post-barh dist-patna

Indane Gas Cylinder — expired cylinder supply

Dear sir/mam,
This is the reference of refill voucher/cash/memo/bill no-7830.
Cust no-TG12001.
I have a indane gas connection for house hold. this is deliver from
Prabhat gas service(indane distributor) at janakpuri west Delhi.
I regularly complain to prabhat gas for low weight delivery of cylinder. but I think he is very happy from his delivery man.
But today he supplied slender, of booking happen on 13th feb 2010.
First he supplied late and supplied expired gas cylinder by A08.
So many times I complaint in their office but no body is responsible for this.
Even I have visit to IOC website there is not availability of concern officer mail ID and phone number.
A number of complain has been logged in their blog but there is no body to take care.
Kindly grant attention and suggest me to what step should be taken.

Thanks.

bharat

Expire Date Cylinder
i m Mr. Bharat Prajapati, Live in Adipur nearest City of Gandhidham, from many more days i found and note that maximum indane gas cylinder is Expire Date, My Previous gas cylinder is also Expire Date with D-2008, and presently which i use is also Expire Date C-2010, so how i can handle if my family suffer big problem, please kindly advice me regarding this.

Bharat Prajapati
[protected]

Indane Gas — expiry date cylinder

my cylinder date is expiry (A-12) some time gas leakage from cylinder
my consumer no is 9758, morbi vavdiroad nandan van society-1,pin 363641,dist-rajkot(gujarat)

This happened to me as well

hello im balbir singh from ropar, punjab ur harson gas agency in giani zail singh nagar ropar . thier number is[protected]. they cannot delievering ur cylinders even after we r complainting in agency . we have no more time to waste in going to agency . my custmer no is. 10262 . booking 3 sep 2010 .i m harassment from them . even not my cylinder is not coming althou my neighbours cylinder is not coming .thier no is 10870. thier booking date is 25 aug 2010 not come yet 20 sep 2010 . plz do something we r facing this type of problems fromm many times . we will be very thanks to yao .their custmer servicers black ing the cylinders .

I filled my Tata nano car on auto full mode from super auto ioc pump srinivas puri on 08/07/11 at 10:45hrs. I paid Rs970/- by my citi-card & left in a hurry. Later when I calculated, I found they charged me for 15.22 ltr, where as actual capacity of the tank was not more than 11 ltr, as it had about 04ltr in the tank &the full capacity of the tank is 15 ltr only.
You may register my complaint. Thanks. A.K.Basu.[protected].

A gas cylinder was booked at M/s. C. Lal & Sons on[protected]. While enquiring about the non-supply of Gas Cylinder on 18-10-07, the official of the said firm has stated that the gas was not booked yet. Accordingly the official booked the fresh complaint on 18-10-07. It was only 25-10-07 that the delivery of the cylinder was recieved that too with the serveral telephonic complaints/requests.
The officers of the Indane Gas Agency are requested to look into the matter personally and direct thier distributors to atleast give the complaint number and do the needful at the earliest. The gas cylinder is in my mother's name i.e. Mrs. Sushma Joshi and the conusmer no. is P- 1488 T.
The officers of the Indance Gas Agency are also requested to look into the seal of the Gas Cylinder which was loosely sealed means the seal can be removed without breaking it and again the same can be fixed on the cylinder.

Indane Gas — Gas cylinder not delivered even after booking 20 days before and cylinder empties in 15 days

Indane gas cylinder is not being delivered although booking has been done 20 days before.

The cylinder empties within 15 days.

At service center either the phone is busy or is not picked up.

Gas Connection — late diliver of cylinder

dear sir,
my customer id number is 602724. I am staying at Babugarh Cannt Hapur. My gas distributor name is Priya GAs Service HApur-245101
From last two year they were not delivering cylinder correctly they delivered cylinder near about 25 to 30 days after booking...

Indane Gas — Poor Response and Service from Maruti Gas Agency

Dear Sir,

Maruti Gas Agency has been very unresponsive since last December. They have refused to supply gas cylinders, did not take bookings saying they do not have stock and made us call several times before registering a booking. This has been going on since last December and this is causing a lot of misery. Earlier they have sanctioned two cylinders but now they do not supply even one unless we make several calls and plead with them to register our booking. We are suffering because of this behavior and not sure when there wil be a solution to this problem. My consumer number is 4059 and I am totally fed up with this agency and their lack of customer service.

Indane Gas — 8 Days late delivery of transfer connection

I have transfer my gas conection from faridkot to kharar, distt mohali and register it with Gem Gas Service dated 31/7/09 with register no.of cosumer 11981, voucher n.[protected], but it was not deliver upto 2nd, 3rd of august and even 6th i go to office in between days and answer got to get it today delivery in every condtion, non having any cylender we face many day problem, today i got myself my cylender with come to automan at 7.30Pm, 6th august09.

At service centre either the phone busy or is not picked up.then booked by on line on dated 03.08.2009 but still not delivered.comlaint given at online booking but feedback not given by indane online service.

Indane Gas — Late Delivery of Gas by Dealer

Sir/ Madam

I, Mr. Prabin Kumar Lath a resident of Lath House, Adarsh Nagar, Barabera, Hooghly Pin:712246 is a Indane Gas Customer. The dealer of Indane Gas in the locality is Konnanagar Gas Service, 77 /A/2 G T Road(East), Konnangar , Hooghly (W.B.). I have booked for the cylinder on 14/09/2009 booking no 5151. But still there is no supply of the Cylinder till date. This is not the first time ; this incident happens every single time a booking is done for Cylinder. They says to book the cylinder after 22 days after supply of one 1 ccylinder and takes 15 days or more to supply the same. Whereas the other agency (like Blue Star, Kotrang) supplies within a couple of days. Please look into the matter so that at least delivery period is less than 3 days.

Regards
Pravin K Lath

Indane Gas — late delivery(2 month) of gas cylinder

dear sir/mam

past 2 month our area not received any gas cylinders.we all are booked to get cylinder by phone.they were telling that they will deliver it soon but till date they not yet delivered.our area is
kuzhiyengal,
mankada road (via)
makkarapparamba post
malappuram
kerala 676507

Hi, the best thing that you can do at this point, is to buy another connection. This can only be done if the company is issuing connections in your city. You can also try for it at agencies of other companies. The first reply of the dealer will be a NO, but is you buy a hotplate and few groceries from them, they will probably agree. The documents that they will require is a residence proof and an id proof.
The only problem here is that only one connection is allowed as per government rule for one family. But then the problem of higher requirement of gas in your case also seems to be genuine, so you need to bend the rules yourself.

To get more advice on the whole 'gas problem' go to:

http://welkinizer.com/category/lpg-updates/

I have been alloted 2 cylinders from ONGC quota since 1990 but never have had any
delivery problems except since the Agency was shifted from Radhika to Acme.
Acme gas neither answer phones nor deliver as per any norms. After 21 days
booking the delivery time can extend from 20 to any number of days. I have not
received any cylinder for 2 months inspite of several reminders. Kindly allot me
some other agency as both my cylinders are generally empty courtsey Acme
gas. I would be obliged if I am alloted any other agency nereby.
thanks

Ashok Mathu
C.NO. 3208

ADDRESS: B2, SHIVAM PARK, B/H AKASHWANI, MAKARPURA ROAD, VADODARA

MOB.NO. [protected]/ [protected]/ 2655372

late delivery of gas cylinders
I am Dilipkumar D Patel - Advocate
I have Indane gas connection for the last 10 years.
Presently, i am facing extremely difficult situation for getting the cylinders.
The rule with Indane is we are not supposed to book the cylinder before 21 days from the last arrival of the cylinder + after the new booking the cylinder arrives after 15 to 20 days from the booking. Every time my cylinder empties before the new cylinder arrives and every time i have beg to with our neighbours.

This is a terrible situation we have been subjected to by the bad rules by the Indane company.
I can not understand this ugly rule because of which we are facing a big proble in getting our cylinder in time.

Can anybody in Indane start thinking genuinely and help resolve our problem.

My gas agent in Vadodara is ACME GAS AGENCY
MAKARPURA AREA

My Indane consumer no. is 7239 - (ACME GAS AGENCY)

Indane Gas Service — BAD DELIVERY OF INDANE GAS

I HAVE BOOKED MY GAS NO RT-1211 AT RAGHU GAS SERVICE, KAMLA NEHRU MKT, KHANDSA ROAD, GURGAON (HARYANA) ON DATED 05/01/10 AND BOOKING NO IS 2488, BUT I HAVE NOT RECIEVED MY GAS CYLINDER TILL DATE. FROM:- RAJENDER KUMAR, H. NO. 615/A/22, SHIVAJI PARK COLONY, GURGAON. ([protected])

Indane Gas — late delivered of gas bottle

cylinder booked before 15 day,s but not given still today 18.3.10.
complain against asirvad gas agency, Gandhinagar. Gujrat
I hope you will prompt reply.

From
Mangal Chaudhari
Dudhsagar Dairy
[protected]
e-mail address - [protected]@gmail.com, [protected]@ymail.com,[protected]@mehsanaunion.coop

It is normal practice

Indane Gas Agency — Delivery of cylinder

Sir i got a new gas connection frm Indane gas agency, my booking reference is N-4393, they asked me to deliver two gas cylinders at my home, but i working thats why i am not available at home, if they delivered cylinder at home no one there, as i asked at gas agency to dleiver me cylinder at gas agency but they decline, kindly help me in this regard as they asked to receive the cylinder from Kasna Godown.
kindly help me in this regard as i am working

Rajul gupta
Mobile -[protected]

Indane Gas Agency — late delivery of gas cylinder

sir, i am disappointed from my gas agency which situated in partap vihar ghaziabad.(indane gas agency).i had book my cylinder (number-CTV 5805) before 15 days ago till now my clinder has not deliver to my house.

Indane Gas Agency — non-supply of indane even after 22 days..!!

i booked indane gas cylinder from website www.tomogas.com and till date i've not received gas cylinder even after 22 days..

GAS CONNECTION NO. 3432
DEALER : PARUL GAS SERVICE
BOOKED ON : 9 NOVEMBER 2010

Can you please arrange gas cylinder as soon as possible..??

Anubha Gas Agency — how can i book my cylinder

Hiiiiiiiiiiiiiiiiiiiiiii,

I am indane gas costumer my ac no is 35665 and leandline no is[protected] and 22485290. am trying to book gas cylender since monday 13.12.2010 by Sms but i unable to book as well as by call.

Kindly advise!!!!!!!!!!!!

Thanks,

Best Regards
Madhvi

Sir, maruti gas agency in thirumangalam very wost delivery booking on date after 25&30days delivery no response this gas agency pls this agency cancel&properly service mainten so sudenly action sir mostly gas suply for tea shop&hothel suply for block so properly suply nothing other gas agency good suply this agency very poor suply already complai police staion

1000 pepole efect so sudenly tacken action sir

your faithfully
indian

It has been occuring in our agency also. Please help me.

Indane Gas Service — no delivery of gas cylinder

DEAR SIR/MADAM,
I BOOKED MY GAS ON 22.3.11 AT SHYAM GAS SERVICE ,G.T.ROAD,KHATAULI. BUT TILL DATE I AM UNABLE TO GET THE GAS CYLINDER BY GAS SERVICES. PLS. TELL WHAT CAN I DO?

I am a customer (No. M 9182) of Maheshwari Indane Gas agency, Madangir, New Delhi 110062 and really concerned about their pathetic and corrupt services .

They are not picking up phones and after booking, they are supplying after 25 days even after repeated requests and reminders .They are selling the cylinders by black and they always send the cylinder half filled and their supply boys bring cylinder after earning money by using this in hotels .

I booked my indane cylinder vide no. 14309 on 27.04.11 and even after 23 days cylinder is not supplied and they must have sold this in black .

Kindly take enquiry and stern action immediatley .

Thanks,

Vinod Kumar kandpal
[protected]
Flat No. 120L, sector 4, Pushpvihar, New Delhi 110017
[protected]

Indane Gas Agency — for delivery of gas

authorisied to deliver Indan Gas cylinders. Please enquire into the whole accounts of this agency as such type of fraud may also be running with other consumers specially mine which I recently noticed. Yours sincerely, KASTURBA MAHILA SHILP KALA KENDRA,GARH NOKHA,ROHTAS(BIHAR)

complaint against harassment of Indiane Gas Authorities to their valuable customers by misusing their power.

I am having my gas connection with INdiane since more than 15 years and our gas agency was in ACME GAS AGENCY MAKARPURA AREA which is near to my area( appx.3 km).
now on 1st August 2012 when I tried for booking, ACME booking person informed me that your gas service transferred to Radhika which is in city - far away from my area. Then I booked my gas with Radhika on 07th Aug.12. Even after 15 days / till date not received my gas.+ next booking after 21 days gas delivery..!!! is it viable ? This type of inordinate delay how can bear.

MY question is that how the gas Authority (Indaine)can transfer their consumers gas connection without any informaton or request from the consumer. Gas agency should see the suitability and service availability to the customer. They are misusing their power without giving weightage to their valuable customer.

OUr family members were having Radhika agency service and we were not satisfied with their service and forced to take transfer from them to other agency. Now the same experience is there.

SO MY REQUEST IS THAT PL. CHANGE MY GAS AGENCYFROM RADHIKA TO OTHER ONE NEAR TO OUR RESIDENCE (makarpura, manjalpur area) TO ENABLE TO GET BETTER SERVICE AND DELIVERY

MY INDIANE GAS CONSUMER NO.31925 (RADHIKA)

ARNOLD BENNET, MARUTIDHAM-GIDC VADSAR ROAD, MAKARPURA ROAD, BARODA -10

Indane - Chirag Gas Agency, Karelibaug, Vadodara


Provision of Half Empty Cyllinders.

My Cosumer No. 19024, on 22nd of September we connected gas cyllinder to the burner. Actually the cyllinder was given half empty from the agency and our cyllinder got over on 29th of september. We don't have heavy use of gas cyllinder and cyllinder usually takes 21-22 days to get over. but this time it just got over within a week. This is simply a cheating. We are paying full amount of Rs. 402 for one cyllinder, but still we are getting is this??

Dear Sir,

My name is Dushyant Pandit and my consumer no. is 75995 with Chirag Gas Agency, Karelibaug, Vadodara.
I had complainted to this agency for low weight cylinder supply, technical person has also checked by this agency but they are not ready to accept as the cylinder is empty means a week usagable.
Pls take necessary action for the same, i have its seal.
My mobile no. is [protected].
Expecting your response.
Dushyant Pandit

Explain your difficulties to 'Purvatha Vibhag' at[protected]

Shree Ram Gas Agency, Vadodara.
Booked a cylinder on 14th Sep, online booking no. says the cylinder was devliered on 05-Sep.

Nobody picks up call at Shree Ram Gas Agency. Really fed up.

i am disappointed from my gas agency which is situated in makarpura(acme gas ).i had booked my cylinder (number-CTV 5805) before 15 days ago. my cylinder has been delivered to my house on 4 oct 2014.The rule with Indane is we are not supposed to book the cylinder before 21 days from the last arrival of the cylinder + after the new booking the cylinder arrives after 15 to 20 days from the booking. Every time my cylinder empties before the new cylinder arrives and every time i have beg to with our neighbours.kindly reply posthaste.about action initiated against dealer.

HM ATUL CHITTE SUN OF VIIJAY CHITE STILL I NOT GET REFIEL I WAS BOOKING ON 22 NOV -2014 STILL TODAY 05 DEC STLL I NOT GET REFIE ALSO WHEN I CALLED DEALER RADHIKA GAS SERVICE NAVAPURA R V DESAI ROAD NOT PICK UP LANDLINE PH ...
I ALSO CHECK ON OLINE BOOKING SERVICE STATUS AS PER BOOKING MY REFIL DELIVERED TO MY DISTRIBUTOR BUT DISTRUBUTOR NOT DELIVERED TO TO ME . RADHIKA GAS SERVICE NOT PICK THEM ANY CONTECT NO SO M UNALE TPO CONTECT THEM M WORKING IN MALL MY DUTY TIME IS 10 TO 9.30 .SO HOW I GO AT DISTRIBUTOR OFFICE EVERY TIME ON DUTY,

SO PLEASE I HAVE RREQUEST YOU TAKE SOME QUIRY WHY THER ARE CREATE PROBLEM AND CONFUSAN WITH CUSTOMER .

MY CUS NO - 20267
RADHIKA GAS SERVICE
R V DESAI ROAD
NAVAPURA
VADODARA
[protected]

DELAY IN DELIVERY OF REFILL CYLINDER

SIR, I HAVE BOOKED MY REFILL CYLINDER ON 24 JAN 14 HOWEVER I COULD NOT RECEIVED MY CYLINDER TILL DATE. PLEASE LOOK IN THIS MATTER. MY CONSUMER NUMBER IS 35774.

Application Not Processed

We had applied for a New Gas connection around 3 month back. But, we have not received any intimation from their side.

Booking Number (SL69) : [protected]

Non-delivery of cylinder

I had booked a cylinder on 30.12.2013 with Sainik Gas Service, Thrissur (code 117743). The agency has beenpromising to deliver Cylinder from 13.02.14 onwards. Does it take over 52 days to deliver cylinder?

Sir Gurukrupa Indae Distributor — not picking phones

I have Indane gas connection with M/s Sir Gurukrupa Indane Distributors, 100ft Road, JP Nagar, Bangalore with cust NO. 6259. Since 2 days my wife is trying to book the cylinder and the phones are always engaged or not picked up. Every month she is facing the same problem and for booking through phone, she has to waste more than 2 days time and she has to keep on trying leaving other jobs. This time she could not book inspite of her repeated trying since 2 days.

Soundararajan. R,
31, III Cross, I Main,
Sowdamini Layout,
Konankunte, Bangalore 560062
[protected]
[protected]

Im also facing the same problem. pls mail [protected]@indianoil.co.in. I had mailed, though I had not got a reply I need as many people to send the mail and request indane to take actions against Guru Kripa

I completely agree and echo the same opinion. It's been a pain in the wrong place to have someone answer the phone. Either the phone will keep ringing or will be perennially engaged (as if it's a hotline between two PM's)
I hope someone from Indian Oil gets to review the posts and comments on this website. It's high time that the authorities take a stern action against this lackadaisical attitude of the telephone operators sitting at Gurukrupa.

Hi,
Iam customer of this angency since 2 and half year. my compliant is regarding there response, they never pick the phone.whenever i call them i will get user busy message, This is really headache i used to try all number atleast 20 times a day. I tried to call indane customer care they asked me to call the different number but i found the same problem.

Im really wasting my time there are five numbers but no use,

please note down the agency no.[protected], 22448068, 22449211, 22458991, 22454021, I kindly request u to solve my problem, so we can take full advantage of booking over the phone on right time.

Sri Gurukrupa Indane Distributors — no response for refilling of cylinders

we have submitted the necessary documents as per the rules provided by the distributors few days ago .they had assured that the gas cylinders will be given in 10 days but now its more than 10 days of time but there has been no response from their side .Its been a tough time here .why cant they understand the need of it ?

kushal

I am a customer for 1 year. Recently, they de activated my gas connection because I did not take a refill within 6 months. They asked me to furnish a letter to get it reactivated. Yesterday, I personally went to deliver the letter. They told me that it will be reactivated today and I can book via IVR. When I called IVR: [protected], they say they cannot book. I contacted[protected] and I was told to call IVR.

Previously, I had asked for a second cylinder to avoid this situation. They asked me to come in 2-3 months time and I have visited the office ever so but they always pushed the date. Yesterday, they said I could have booked for a second cylinder in Dec 2011.

Overall, I have been given a consistent impression that this agency on behalf of the government are doing me a favour by giving a domestic cylinder. I am wondering if all these unnecessary obstacles are indirect ways of asking for a bribe. I am not sure. Can anyone advise?

Thank you for your patience in hearing my grievance.

Most pathetic distributor ever. None of their office phones work now. When the phones worked no one picked up the call and now the phoes itself are dead. If you visit the dealership office the people are so rude. Me in spite of being a kannadiga felt the wrath and also witnessed illiterated and old age customers being harassed and ill treated, cant imagine how these employees behave with non kannada speaking people. There needs to be a strict governing body to look over these distributors. Service first of all sucks and employee behaviour is over that.

I have faced the same issue at the Sita circle petrol bunk. They are big time cheaters. Its not just me, many of my friends have also faced this issue. Where can we file an official complaint?

one elderly person paid Rs 300/- the oil cost was Rs 30/-, the person who collected the sum said fill petrol for Rs 270, i was in queue & noticed he filled only for Rs 240/-, fraud of Rs 30/- per customer, i questioned 2 people joined together & used harsh wards saying why you are bothered, this can happen to any one so iam raising the query i answered, the victim was least bothered hence i kept quite but decided to spread this so that they can avoid going here

Indane Gas - Bashyam Gas Agency — Service becoming bad

Hi,

I am holding a gas account with Bhasyam Gas agency located in Kodambakkam Arcot road, Chennai.
I am getting gas cylinder for home for around 2 years from this agency. The service was good for me till couple of months back.

But I suspect due to some mal-practice, the service is becoming bad. The booking is not done when the request is raised by the customer and they try to postpone the booking for some reason. After several follow up too the gas cylinder is not delivered at the right time. They postpone the booking and practice some illegal supply is my suspect. It would be a great help, if the agaency is severly warned for this and service gets well for the customer.

Regards,
Customer

I have bought Indane Cylinder 2 days ago & based on which I am raising the below complaint

Seems the Cylinder cost is increasing day by day. Never the less we are paying the amount that has been billed. But I would like to know / understand the below query

 Why the Cylinder company is not Paying to the Delivery People ? If the Company have paid salary to the Delivery People, then why would the Delivery Guys ask / demand Rs.25 to Rs.50 for each Cylinder delivery ?

 Is there any additional charge (Other than the Billed amount) to be paid if the Cylinder Delivery location is not in Ground Floor ? If this is not a Policy from the company then why would each Delivery people demand additional Money if the Delivery location is not in Ground Floor ?

 Recently Chennai High Court has ordered that there must not be any additional amount collected from the Consumer other than the Billed amount. Is Indane aware of that ?

 Is there any clear Monitoring process for checking / ensuring the demanding of additional amount by the Delivery people ? & if yes, I would like to know the process in Detail

Despite a complaint with the Zonal Area still the Kewal gas agency is not providing the complaint register to all the customers and the Phone No. of the Zonal Area are hided in a very beautiful way by keeping another frame in front of the Telephone Nos
Does these complaints has any existence or make any effect on the defaulter or it is just a waste of time.
Please confirm.

Indane Oil Corporation — irregularities and blackening of cylinders

TO,
Mr. Shankar Saran
Bihar State Office
Loknayak Bhavan
Dak Bunglow Rd
Patna-800001


blacking of cylinders and low weight of gas.
sir,
It is such a shame to note that Magadh gas int. based at kurji patna such terrible attitude towards its customers. First of all they don't even have any patience to hear to what the customer is saying. They promise to deliver within 5 days and now it is over 12 days they have not delivered and more shocking that the Manager of the agency does not even think of addressing this issue.
To get a cylinder their is a challenge for the public of this area. to get it on home it depend on mercy of vendors ,if you it on home it is sure that weight of the cylinder is not more than10 kgs.then people of this area started to go the place where the LPGs loaded truck comes early morning(4 to5pm) and make a long que, but again they cheated by gas blackers then people returns with unfill cylinders .sir you can think how is the public suffering from this problem daily.
Does Indane Gas ever does an audit with its agencies on the soft skills and attitude issues? Since 15 years, not even once i have received a call / visit by Indane Gas to enquire about quality of service of the agency.

Can you guys wake up and attend to these issues and get my cylinder delivered NOW thank you

Indane Oil Corporation — reg regulator

I am trying to get transferred connection since 3 days. First I went to Vinod enterprises Belgaum on Nov.2 at 5.45pm. They said owner left already. Then I called your field officer no.[protected]. He suggested opting for KR enterprises.
I went there on Nov.3. They said to register our house rent agreement with a notary. I did not face this question with your other distributors in Bangalore. I went to the court and got it registered with a notary. When I came back to KR enterprises, your staff said regulators are not available; I have to wait for 15 days! Again I called your field officer, he assured to make arrangement immediately. But no use. They said to come next day!
I visited the office on Nov4, still there was no regulator! Today it is 9th Nov. Still I have become unable to get your valuable service!
By this inconvenience, my family, especially my kid of 11 months is suffering a lot.
-Sangamesh Menasinakai
Reporter
The New Indian Express
Belgaum

Indane Oil Corporation — Indane lpg calendar refill not delivered

Dealer : - vidarbh gas & domestic applance
Address :- ganesh nagar, nagpur
Online booking
Bookiind date : -04/02/2014 at 1.00 pm. Booking no. 348

Today as on date-12/02/2014 calendar refill not deliver

Dealer: Guru Gas Agencies, Chittapur, Gulbarga District, Karnataka.
My Consumer No: 2648

I have booked for LPG cylinder through my mobile 15 to 20 days back and an SMS came to me that the Reg. No is 212212.
On 16/09/2014, when cylinders came in a truck to our colony and when enquired with the person who was distributing has confirmed that it will be door delivered. Before one week one person has come and collected the booking details and I have shown the message he has entered in his book.
Surprised to note that at about 3.30 PM on 16/09/2014, an SMS came to my mobile that the cylinder is delivered with cash memo [protected], without the delivery of LPG cylinder. When enquired the person who was distributing with vehicle he informed that your cylinder will be delivered tomorrow. After some time I have received an SMS that your Reg No is 219483 and it was booked on 16/09/2014, which was not done by me.

The above clearly indicates that the some mal practice is going with the dealer and he is delivering cylinders the way he wanted.
It is requested to look into the same and sort out.

Regards
Vijay Kumar Hoolgeri