Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — Poor response of Indane Gas Agency

Dear Sir,
I am living in EWS-53, Sector-6, MVP Colony, Vizag, A.P. I need one gas connection. From six months i am wandering around Indian gas suppliers. Every time they will tell no connections now you see paper and come. Lost one and half month back they came for enquiry and said that with in a weak you will get new connection. But it is not happened till date. 10 days back i met one officer and he found that my is not entered in your register it self. Whom i have to contact regard this? Please let me new gas connection procedure? Pl help on regards.

Thank and regards,
N Samba Raju
[protected]

1-not transfer the cylinder not closesd.
2-laking the cylinder.
3-one cylindergiven in 45days.
4-given pipe coalsary notflaxible and long, .
5- and small many problem

mona gas agency gunjmuradabad pin. no. 241502
unnao (U.P.)

my ges cancsan not giv mee

//Namoskar// - My Service No. 1686 of VARSHA GAS SERVICE, Code No. 9112218, 9, Stuti Shopping Centre, Maninagar (E), Ahmedabad 380 008., Ph. No. 2272 0522.
DISTRIBUTOR NAME:
VARSHA GAS SERVICE -
PROP: KISHAN TRIPATHI / ANAND,
PIMM NO. 7565,
DIST. REGN. NO. 1146.
TEL. 2272 0522.
CELL: [protected].

-Booked on 28.01.2011, Complaint lodged on Toll Free No. 155233 & received complaint No. 72873 on 03.02.2011, assuring to forward the same to Regional Manger -
MR. R. C. FAGHRE – SALES OFFICER,
CUSTOMER CARE,
ASHOK CHAMBERS,
4TH FLOOR,
OPP. MEDI SURGE HOSPITAL,
MITHAGALLI,
AHMEDABAD.
TEL.[protected] / 2642 2277. MR. R. C. FAGHRE – SALES OFFICER,
CUSTOMER CARE - whenever dial -he didn't lift/attend phone e.g. you can also try and found whether I am right / guilty.
but till today 08.02.2011 not delivered refilled LPG Indane Cylinder.
Ministry reshuffling will not serve any purpose by Mr. Jaipal Reddy - new Petroleum Minister,
UPA Govt. main partner Congress party gives special attention only on Shri Narendra Modi how to malign him under SIT Commission, I think instead doing such ulterior motivated efforts they can give attention in Gujarat black marketing of LPG Indane Services to malign Gujarat reputation but they don't do because the petroleum ministry is under Central Govt.
As per Mr. Faghre's comment/reply reg. Rules says 21 days excluding booking & del. date i.e. 2 days + 15 days for delivery from the dt. of booking comes to total = 38 days - not enough one 4 member family one refilled cylinder which is known to all Hindustanis.
Hope Petroleum Ministry will give importance to this issue immediately to get rid off from this agony & not force common man to go for black marketing who does like Bribe / Black marketing...
-VAITHIANATHAN S. MUDALIAR
06.02.2011.

Sir I am consumer of Indane I was tried so many time to book my gas cylinder but the phone not lifted by my distributor I am suffering very difficult to manager my routine work without Gas cylinder.
My consumer No.V26342
My Name Shambhu Prasad
Address: G-5 INA Colony, New Delhi
My telephone No. [protected]
My distributor VIKRAM ENTERPRISES, PLOT NO.2 WEST KIDWAI NAGAR
NEW DELHI TEL NO.24102762, 24101445, 24101418, 24108394

lindane — Non delivery of Cylinder

I am a consumer of Indane Gas,Cons.No.16146 with Ess Bee enetrprises Shekh Sarai.I have booked rifile cylinder 35 days ago and the cylender not delivered yet.They never attend the phone call.I have personally gone there 4 times for the same purpose..request your urgent attention in this regard.

lindane — non delivery cilinder

TUCS LTD
INDANE DISTRIBUTOR
KARTHIKEYAN SALAI
CHENNAI-600082
TAMIL NADU

DEALER CODE NO:31537137

Dear sir
we booked cilinder on[protected] still now we didnt recive my cilinder iam goes ther & asked he didnt give any responce he saying you can give the complaint any were like he saying so please take action him
thanking you

i have booked 03.12.2008 the gas .
But till now i have not received the gas .
kindly arrange the same, its very urgent
Connection No. 2787, Behror, dist. alwar, rajasthan
Mo. No. [protected]

lindane — Non home home delivery

Dear Sir,
This to bring in your kind attention that we have have a gas connection of Indane Gas agency in Kanina which is situated in Mohindergarh Distt of state Haryana, On this connection we never recieved home delivery when we asked to agency holder they replied that they send gas cylender to a shop in our village( Mandola) which is fall under this agency of Kanina and said he will keep our gas book. When we asked to this shopkeeper then he replied that he can not provide more than one gas cylender in two months according to your company norms any connection holder can avail other cylender after 20 days but they are not probviding cylender to us, This shop keeper keep the connection book with himself and sell the the gas on black.
I would like to ask why agency holder handover all the cylender to him( shop keeper) not to real owner of the connection .i think both of them are breaking the rule and regulation of company.

Because of this thing we are facing lot of problem therefore you are requested to redress our grievance.


Thanking you,

With best regards,

Yogesh Kumar.

indane/ home cylinder — Delay delivery and charging more

Dear sir,
I am a old customer from 1988. my old consumer number is 288 and my new number is 10328 from M/s. shree venkateswara indane gas agencies. I have booked my cylinder on 18/12.08. and they are daelivering the cylender on 2.1.09. same time they are charging Rs. 370/- every time but the other providers are charging Rs. 340/- only from this month. I dont know why your people are charging lik this . Yourbill is showing Rs.347.15/- only. Please go through this and let me get the feedbackat earliest.
Thanking you,
Yours faithfully,
BALA KUMAR.M

I am a cunsumer of Indane Gas, Cons No.D0029347 with Bindu Gas Agencies, thottakattukara.p.o, Aluva-683108, I have 2 cylinder both are already empty.I have booked refile cylinder 35days ago and the cylinder not delivered yet.they never attend the phone call. I have personally gone there many times for the same purpose . request your urgent attention in this regard.

Non delivery of Cylinder

I am a cunsumer of Indane Gas, Cons No.D0029347 with Bindu Gas Agencies, thottakattukara.p.o, Aluva-683108, I have 2 cylinder both are already empty.I have booked refile cylinder 35days ago and the cylinder not delivered yet.they never attend the phone call. I have personally gone there many times for the same purpose . request your urgent attention in this regard.

I am a customer of indane gas in attingal gas agency of attingal in thiruvananthapuram district of kerala state. I have booked my refill cylinder on the 19th of august 2009. I have reminded the agency many times thereafter. But till date i have not received the cylinder. My Consumer Number is 17826

am a customer of indane gas in attingal gas agency of attingal in thiruvananthapuram district of kerala state. I have booked my cylinder on the 4th of NOV 2009. I have reminded the agency many times thereafter. But till date i have not received the cylinder. They said that there is online booking has established and me need to book again by direct.My Consumer Number is 11479

I am a consumer of Indane Gas, Cons.No.30335 with Bindu Gas Agency, Thottakkattukara.I have booked rifile cylinder 23 days ago (05.08.2010) and the cylender not delivered yet.They never attend the phone call.Request your urgent attention in this regard.

Girija K.N

Booked cylinder on 17th April received the sms Cylinder has been delivered, But these agencies dont know where they delivered, Iam following the agency last 13 days but there is No response, If anybody support us for permanent solution and delivered on Proper time
Consumer no : 654
Location : Chennai
Agency : T.U.C.S Ltd

Indane Gas — Gas Cylinder is having water

I have got my gas cyclinder last month. Whe i weighed it then it was correct.
Next motnh when i had put that cylinder for cooking then i found flame of orange colors...after 2-3 hours o[censored]sage gas was not coming. It was looking like cyclinder gas was over

When i weighed the cylinder it was weighing 28 Kgs...it means there was only 1 Kg gas int hat when it was supplied to us...

This is ridiculous...if someone have some number when i can complaint about this then please let me know by mail.

HI GUD MONING ...ya she is correct.. the necessary measures need to be taken by concern authorities...other people wil come forward to take that issue including media

dear sir, the local dealers have a dealling with commercial shop keepers and others who uses this industrial purpose, these dealers are selling these cylinders to few commercial people who uses this in industries here in VISAKHAPATNAM (MALKAPURAM) area sir, if we ask where my cylinder they simply say there is no STOCK, even though we bookd our cylinder earlier so, sir we are appealing that sir you have to take necessary measures and make that dealer to supply the cylinder when a customer required as per the rules.. sir we expecting the necessary direction must be given to that dealer so that gas supply made consumer satisfaction... thnaking you sir

I agree 100% with Kiran

not get gas conection
My name is Abhishek Rawat. I am living in Rajaji Puram Lucknow. I booked gas conection[protected] but till now not get gas conection.Please tell me why not give me conection. Company only say next month but next month is not came. My contect no- [protected]

My name is pintu dey .i am living 1/6, Tikair Rai Talab labour Colony Lucknow.I taken gas cylinder from Commander gas Service.Rajaji puram, Lko. I booked gas cylinder[protected] but till now not get gas cylinder.Company say to me your gas cylinder will be reached your home within four days.I have complaint four time but no any action from the company . I complain before many times but always i get cylinder 15-20 days after booking of the day.


My name:Pintu Dey
Consumer No: 13212
B.Voucher no.: 16164
Date of booking :[protected]
My Contact no: [protected]
I heartly requested, Please take strict action as soon as possible, because i am very sad from this Commander gas service.

My name is bashir khan.i am living Rajaji Puram Lucknow.I taken gas cylinder from Commander gas Service.Rajaji puram, Lko. I booked gas cylinder[protected] but till now not get gas cylinder.Company say to me your gas cylinder will be reached your home within four days.I have complaint two time but no any action from the company . I complain before many times but always i get cylinder 15-20 days after booking of the day.


My name:M.K. Khan
Consumer No: 5709/R
B.Voucher no.: 3301
Date of booking :[protected]
My Contact no: [protected] [protected]

I fell very problem for no gas cylender

I heartly requested, Please take strict action as soon as possible, because i am very sad from this Commander gas service.

Very bad service and misbehave from the customers and without any complaint the cylinder will not delivered in shortly.

Consumer No: 18828

Gas agency address:

S-17/43, B- Block, Rajajipuram, Lucknow-226017

Regards

Nehal

[protected]

Gas Not Delivered Yet In Time Please !

Dear Sir/Madum,

I, S.Thevathasan Age 84, My Customer NO:15166 We have booked for gas on 2nd January 2012. But still now not delivered yet in time!

We under going very hard ship. please expedience earliest as possible.

Thank You,

Your Sincerely,

THEVADASAN. S (Chennai, Tamil Nadu)

I am consumer of Pal Enterprise (Panchanantala Road, p.o- Bauria, Dist- Howrah) of Indane gas. My consumer no. 05218.
I booked my gas on[protected].booking no-512792 I have not the gas till the date[protected]. This Distributor every month are delay. So your office are every case konw but no action aginst Distributor. Pl take immediate proper action.
Thanks & Regaards,

ASHIS DALUI

indane gas k ditibuter & officero ki milibhagat k chalte aam upbhoktao ko time se cylender nahi milta aur indane gas walo ne upbhoktao k adhikaaro ki list n jaane kaha chupa rakhi h koi adhikaari kuch bolta h koi kuch plzzzzzzzzzzzz upbhoktao k adhikaaro ki list yaha daale taki upbhoktao ko adhikaari gumraha nahi kar sake- surendra banswal

I want a list of consumer's rights of Indane Gas.

Indane Gas — non supply of gas and regulator

i submit my tv of delhi to tarna gas servive, mandi (HP) on 23/8/2008 to get sv and dbc gas cylinder and regulator but till date nothing is supplied to me and i am making my food on arrangement basis without fuel and asking for bribe

I have booked Indane Gas on 04/12/2010 vide Booking No.578, but till today that is 23/12/2010 I am yet to receive the cylinder. I have been contacting the dealer everyday and there is same reply "it is sent today". Very poor response.My dealer is M/S. Maa Mangala Indane, Bhubaneswar.When they are not allowing booking within 21 days of delivery with the assurance that within 48 hour of booking the gas will be delivered. I have observed Gas booked after my booking are receiving the gas through the means which can be guessed.
From: Kishore Kumar Nanda.Consumer No.KLG=20914

I have booked Indane Gas on 04/12/2010 with the retailer M/S.Maa Mangala Indane, Bhubaneswar vide Booking No.578 (Reference Consumer No.KLG=20914). I am unfortunate till date(today[protected], I am yet to receive the gas. For 1st few days when I have contacted the dealer it is replied that there is strike. From 20/12/2010, I am receieving the same reply that it is already sent & you will receive the same. I feel the customer care is very poor and it is understood that we are at the retailer's mercy.When Gas cannot be booked within 21 days of delivery with the information that it will be delivered within 48 hours, is it ther service. Please look into the matter and improve service and deliver the gas booked under reference.
From: K K NANDA. Consumer No.KLG=20914(Indane Dealer "Maa Manga Indane, Bhubaneswar)

Dear Sir,
I, V.K.Jain son of Sh.Nirmal Kumar Jain resident of H.No. 600, Sector14, Sonipat having Gas connection in the name of my father bearing customer no-K-17657 with your distributor Kheriwala Gases Sonipat.My Father is died in 2005 but, now, your distributor has instructed to transfer the same in my name after depositing the all original document of the connection along with the fresh security . It is a matter of chance that we have the all original documents with me. Since, I have been in service at Chandigarh and taken two days leaves for this purpose but the matter could not be sorted out, on the pretext of distributor that I have already the customer of Bharat gas service at Sonipat so he refused to transfer the same in my name . Then, i decided to transfer the connection in the name of my elder brother who is also living in sonipat without having any gas connection.
Then the distributor agreed to do so but demand Rs.2300/- for transfer the connection with out issuing any receipt .
Please, look in to the matter and inform us accordingly.
If, you seek any information or clarification, you may contact on [protected]
E:Mail: [protected]@yahoo.com

Thank You.

Sir,

We r very much fedup with the service of M/S P L Gass, Kolkata, never delivers the gass on time always take more than 15days and the behaviour of the booking staff is very rude they dont listen the completly nither repply properly.

recently we have booked our gass against reference no 499 now its more than 15 days no body has delivered the same, we had called up again an enquire the delivery status they said with in two or three days u will get, now its more then 3days nothing has happend and today nobady is picking the call.

we request you to kindly lookinto the matter and teach them how to behave with coustmers.

Thanx.
Dinesh

Respected Sir/Madam,

I am Anandan Ramasamy from Tambaram East, Chennai, Tamilnadu.I had booked a new connection in SHREE CHELLA AGENCIES, SELAIYUR-600073 ON 30/12/2009. Then and I had recieved new connection sanction letter on 29/01/2010.and the confirmation no of new connection is 3345 .still I am not getting a new connection due to the shortage of Regulator. They said to me call everyday for verification of regulator.they said once we will get a regulator then we will give the new connection to me. they are responsing very poor insted of other gas agencies.and they said information giving to me as nota part our job.and they are not attending the landline phone. if they are attend the phone their responses is very poor.so causing of this I am getting metally disturb.so kindly do the needful for us.

I hope get the positive results from INDIAN OIL GAS CORPORATION

Note:
ARE REGULATOR SHORTAGE IS MANUFACTURING PROBLEM OR THE AGENCY SOL;D IN BLACK MARKET?

WITH WARM REGARDS,

ANANDAN RAMASAMY,
[protected]

Indian Oil/Petrol — Wrong measurement of fuel.

To,
The IOCL
New Delhi
Sub: Image Filling Station, Mayur Vihar Phase-I, Delhi-92...fault in measuring quantity of petrol in the manual vending machine on 1.5.2008 at about 8:48 A.M.

Sir,

I have used the services of above mentined petrol pump and filled the petrol for an amount of Rs2050/- from vending machine. My compliant is :
- That there was an severe error in the vending machine which by mistake filled 45.04 litre of pertrol in my car Honda City.
- As per the technical specifications of the car, its fuel tank has a capacity of max. 45 litre.
- Car was taken to petrol pump in running condition meaning it must be having some petrol in the fuel tank.
- Upon informing the person filling the petrol at fuel station did not only attend the problem sincerely but also behaved ruthlessly saying "yeh rahi parchi, jo karna hai karlo".
Still payment for Rs.2050 was made by me under their receipt no. 108148 dated 1.5.2008, through my credit card.

Though I do not have written proof of similar such incidents which happened in past with me and my colleagues but I feel it is necessary to inform that at various times when we filled fuel from Indian Oil filling stations such things were found very common. A skip of Rs.300 is generally observed.

This time they really crossed their limits of wrong measurement and bad behavier, as according to my experience, minimum 7-8 liters of the fuel must be there in tank before refilling.

Under such circumstances, I am forced to complaint it to the parent company, not only for compensation which should be given to me for the above incidence but also to inform how Indian Oil dealers not only in Delhi but elsewhere are known for this kind of cheating and bad behaviour.

Thanking you
R.C.Satyawali
MObile : [protected]

1. not lifting the phone
2.the phones not working .

This is to bring it to your attention that Indane gas distributor, Brightening gas servces in Santhosh nagar Hyderabad, , customer services are very very bad.

they have got two phones 1.[protected].24533241.

They keep their phones in such a manner at any time in a day, the engaged tone is heard. I have tried since one week not less than 100 times per day, but I could not speak to them.I have to go all the way leaving my work, to this distributors office and made a phone call standing at the counter. I received a engaged tone.. In fact phone was kept on the saddle. Two phones were like that only. when I asked about it, they are very much discourteous not to bother to answer.

This has become daily affair. Every customer is feeling this problem.

To book gas refill one has to go their office.It is causing lot of problem.

please take action in this regard.

The services of this distributor is worse than any one else. There are several consumers facing this problem.No one bothered to take time and write complaint. Why donot you cancel his licence in this regard.

raja ramesh
customer no 96868

I Agree with the complaint. I am too facing the same problem. my consumer No. is 97618. I have booked refill on 05 Aug 10. Not recieved the same till date(14 Aug 10)