Indian Oil Corporation [IOC] Complaints & Reviews

To,
Consumer Forum
I am a consumer of Indane Gas with my Consumer No.10186 & 1375 and my distributor is: MARGHERITA GAS SUPPLY . P.O. MARGHERITA .DIST. TINSUKIA . ASSAM .
I booked a gas cylinder on 19/09/08 and went to collect it 5/10/08 . That day Indane gas agency demand the amount in advance and gave me reciept for the cylinder bearing the date of delivery on 7/11/08 . But I have not received it till now .They always shows extreme shortage of gas cylinder and never deliver it to customer doorstep from last 8 to 10 years . They made a system to collect LPG from their godown . Phone lines are kept on hook . Now the gas distributor run a subdistributor which we think is unofiicial and creates a black market of LPG in our locality .Earlier complaint was made directly to the Indane gas consumer complaints and redressal cell, Tinsukia also but they are not taking any action against the distributor .
IT IS DISGUSTING TO UNDERSTAND THE INTENTION TO TAKE THE CUSTOMER ON A RIDE WHICH HE HAS TO GULP WITH HELPLESSNESS. BEING ENFORCED ON - WHAT IS THE CHECK ON SUCH EXCESSIVE ACTS AND WHAT IS THE MEANING OF SUCH SLOGANS OF CUSTOMER SERVICE AT BEST AND ACHIEVING AWARDS AT FORUMS WHEN SUCH INCIDENTS MAKE US PONDER WHETHER TO LAUGH OR CRY ON SUCH HUMILIATION! FEEL, IOC OFFICIALS SHOULD TAKE SERIOUS NOTE ON CUSTOMERS LOSING TRUST IN THE FAIR SYSTEM OF DISTRIBUTION WHICH HAS SUCH REPERCUSSIONS.
CUSTOMER IS NEVER A KING BUT A SLAVE IS PROVED IN SUCH INSTANCES.Now I request immediate stern action on the agency and its staff for the harassment they are meting out to the customer and the Gas Cylinder has to be delivered immediately at my residence .

Hi,

My brother consumer number is 05770.we have applied for additional cylinder ( only one we have right now). It has been more than 18 months now, still the agency is not responding properly.

Here is the agency details

Sarumathy indande gas agency,
Panapakkam, vellore dist.631052
ph[protected],[protected].

Kindly take the appropriate action against this agency. Also I hear lot more complaints about the not giving the cylinder on time, etc.

I live in Gaur Green city Indirapuram, Ghaziabad. I have a gas connection with Yadu Indane Gas Service, Sahibabad. I have been living in here for the last two and half years and not even once I have received a cylinder weighting the weight written on it. The delivery boys openly sell cylinders in black. The cylinders always weigh less than the actual weight. RWA at my society decided to check the weight of all cylinders at the entry point and put a seal on all cylinders with the correct weight. This worked well for a month or so till the delivery boys started fielding with the cylinders in the society premises after the seal was put. They always first give/sell cylinders to the people buying in black and then give cylinders to actual customers. As a result the actual customer never gets a cylinder before 10-12 day of the booking date. I will strongly suggest that you lift samples from the delivery vehicles. Ours is not the only society facing this problem instead, customers of this particular agency in Vaishali and whole of Indirapuram are tired of receiving ½ filled cylinders.

My consumer no. is 015530 with PROMINENT FUEL CENTER, DONGARGARH, Dist. Rajnandgaon (C.G). I booked telephonically for the refill cylinder on 06.11.08 vide booking no. 925 at PROMINENT FUEL CENTER, DONGARGARH and I recieved the same on 15.11.08. At the time of giving door delivery of the refilled cylinder, the delivery boy is demanding Rs. 10.00 extra than the billing amount. When I brought the billing amount of Rs.344.30 to his notice the Delivery Boy said that since iam not a Salaried employee of the DISTRIBUTOR so I am charging Rs.10 to 15 extra for the delivery. He also told that Distributor has a knowledge about these things.
I don't know since when it is happening, but I am suffering from the date of my connection in 2007.Pls let me know the action taken against this complaint at my email address- [protected]@gmail.com

Dear Sir/Madam,

I am working in a Public Sector Organisation, approached Mohan Gas Services (Near BEL Circle, Next To INdial Oil Petrol Pump, Bangalore) to get the New connection. They asked me to produce the ration card. i produced the ration card and asked the connection without stove, since i had the stove of which has provided by INDANE only. (Actually our organisation gave the pigeon stove as a new year stove, which has the feature of automatic lighter once start the operation(lighter is not required) since it is very user friendly i had given the same to my relative, who stays in village & exchanged the stove which they got along with cylinder in the month of april 2008 from Indane gas service provider)

Mohan Gas Agency told that if i purchse Gas cylinder & Stove both from them, they will give the connection within 3 days and no inspection of house or kitchen.
If i want to purchase only cylinder technician will come and ceck the stove, since i had the stove i agrred for the same after 2-3 days he came and saw the stove and said that the stove is from Indane only is good that i have that. later he asked me to show the kitchen, being a bacheolar and living in city like Bangalore, it was embarrasing me to show him the fully pledged kicthen. i am in a rented house where i have two rooms and one bath room, when he asked me i told one room where i using as living room & keeping all i belongings, asper the requirement mentioned in website i need to have a place for cooking ...
( Q. How do I get a new domestic (14.2 kg/5 kg cylinder)Indane connection? Where is my nearest LPG distributor located?
Ans: Indane is available for domestic use in 14.2 Kg capacity cylinders and also in 5 Kg capacity cylinders in select few cities primarily in hilly / rural areas in the country.
New LPG Connections are now Available on Demand across the country. In case you do not have an LPG connection from any of the PSU Oil Companies in your name and you have a separate cooking area in your house you can have an Indane domestic connection in your name)...i told him that i will use that as a kitchen and shown him the table which i will be using to keep the stove on it and cylinder under that to full fill the safety requirement as well as two windows in the room. But i have been refused to get the connection based on the reason of his inspection note that "No kitchen"... i twice went to the agency and explained the situation, but the authorities are under the impression that i have only one room, they are not ready to listen to me & not even offered me a seat to express myself. As a right for information when i asked the same in writing the Madam refused to give in writing didnt give any chance to further conversation again i started brefing ...Suppose i have purchased stove & cylinder there itself no question of Inspection... no matter about kitchen...no matter of being refused by them & unexpected treatment...waste of my time & writing this big mail !!!. Since i am not purchasing stove from them all these cycle of activities, thogh i have the same stove being provided by them... as per the website i fullfill all the requirements and i stress & reiterate that i have to rooms, one wooden table to fulfill the safety requirement...more importantly the INDANE STOVE.

when i requested eventhough they are under bias & decided not give connection, i was told to come on Tuesday to know my final status...of connection...
My appeal to Indane gas is to just go through the mail and atleast make sure that same worst situation will not happen to others in future or advise me to take next step...that what i have to do...

With hoping for the best ...

Raghava HS
[protected]
[protected]

Dear Sir,
I am a LPG Indane Gas customer with Ranbir Gas agency, Alaknanda, New Delhi and my consumer number is RE19108. The gas agengy never picks up the phone i.e. landine and as a result booking refills or any other complaint over phone is not possible. I have to book the refills through the internet no i.e.1260. However the refill cylinder is generally not given on the first booking ; it is received only when i book for the second time. This time i booked for the first time on the internet no. on the 5th December; however i have not received till date i.e.14th Dec. Moveover their behaviour is also very rude and the agency is not ready to hear any complaint from any customer.
Please take necessary action.

Complaint against False booking and Black-marketing of refill cylinder on consumer number IG-15289 by M/S INDIRA NAGAR GAS SERVICE 1, Himalaya Marg, D-Block, Indira Nagar, Lucknow.

Sir,
With most respect and humble I beg to draw your kind attention towards my consumer number IG-15289 of M/S INDIRA NAGAR GAS SERVICE 1, Himalaya Marg, D-Block, Indira Nagar, Lucknow.
I have been a permanent costumer of the agency...

My Indane gas connection is with Lord balaji Gas Agency, No.94/A, Gengu Reddy Road, Egmore, Chennai-600008, and the contact Numbers given in their Bill is[protected],[protected], Cell No.[protected]. My connection No. is 10609. I had booked for a refill on the 20th October 2008 at 09.30 hrs using their Cell No [protected], and their reply was that the refill will come in 15 to 20 days. but the refill did not come till 11.11.2008. Every day we tried to contact the gas agency over the phone but all their phones were kept unreachable on purpose. The reason we could not go in person was because of the distance of 4 Kms from our residence.When we contacted them in person the Propretrix Ms I.Lavanya had said that thre was no complaint registered so no refill was sent. She had the audacity of showing their computer to show that the refill request was not registered. She also gave some new Cell numbers as [protected] and [protected], immediately i rang the first number which was not reachable.
Moreover this is not the first time several times in the past also the refill came late.
Is it necessary to go in person everytime the refill request is done ( that too travelling 4 kms for that) if so what is the use of the contact numbers given by the distributer. This leads to a lot of mental stress and wastage of money for travelling 4 kms. What is the method for redressal of this problem, also can I get a transfer to a distributer near my home.

Dear Sir,
I am living in RZ-25B, STREET NO.21, PREM NAGAR UTTAM NAGAR NEW DELHI. I need one gas connection. From six months i am wandering around Indian gas suppliers. Every time they will tell no connections now you see paper and come. i visited M/S Raj flame rama park uttam nagar new delhi.there i talk to mr.Avinash .he was behaving very rudely.there he was not ready to give any information related to new connection.
it is my bad luck that i m purchasing gas in Rs.450-500 every month.is really indane stopped to give new connections! if distributors behave like this then it will be very difficult for customers like us and indian oil also.since so many times i m trying here and there but there is no result.pl...ease ...help me out.

SANTOSH PATHAK
M-[protected]
yash.[protected]@yahoo.co.in

Respected sir,
I am a normal peorson who is unable to take domestic house gas from baghpat gas service because the proprioter of baghpat gas service has sold this gas service to ajay chauhan who has a crimanal record and jitander who is also a criminal.These people give gas to those people who they want to other wise they say no and make the gas supply in black @ RS 550 to RS 600 and the duration of thier gas supply is 35days/50days from the date of supply but according to indian oil the duration of supply is 21days/25days.
This is may humble request kindly help us in this matter
Thanking you
Yours sincerly

KAPIL BANSAL

i booked a dbc on[protected] till date i have not yet received dbc from dantaramgarh indane gas service dantaramgarh dist sikar rajasthan

Sir,
I am a customer of Indane Gas Customer Id No. 34545 Name Arvind Singh Sengar, Bal Nikten Road Morena.
Thus the Dealer of Indane Gas Morena (Roshan Gas Agency) M.P. -476001 is not issuing me Double cylinder and dealer said, that the scheme of supply of double cylinder is closed, and you are not geeting this.
Please informed me if the scheme is closed, otherwise convey orders to that Agency Holder to give me double cylinder in future.

Thanking You
Arvind Singh Sengar,
Customer ID No. 34545
Indane Gas, Morena

dear sir
i am customer of indian gas my customer no RK 411
i have booking one cylindr on dated 06/11/08 by phon the agency total ofter 7 day they no give me cylinder ofter 6 day i have contect them on deted 12/11/08 they total me to dey vichile not avaible so they send next day again many time phon but they not attaned the phon . and they no send the cylinder so plese do needfull action & i get the cylinder immediately
regards
RAGHVENDRA KUMAR SONI
COSTOMER NO:-RK411
AGENCY NAME :-RAJKAML INDANE GAS SERVIS MASKANWA BAZAR DISTIC:- GONDA (U.P)
MO:-[protected]

Dear Sir,

I am Rohit Singh. I am from Jhushi, Allahabad. I want to know about new connection rule because from two weeks I am going to jhushi indane booking center they say that there is no connection without gas stove if you want the connection you should take the gas stove. Is this is compesery from the company.

Is it compalsery to take the gas stove with the connection. Please inform me as soon as possible and take some action on the indane booking center(Jhushi, Allahabad) they don't provide the correct information & miss behave on the time of inquiery.

I am waiting a new connection having with the ashoknagar indane gas sarves, pro-pradip ku. mukherjee, p.o- ashoknagar, p.s- ashoknagar, dist- north 24 parganas.I applied for new connection of domestic LPG. serial no. 444.I want to a single cylinder gas connection with out burner.but our local distubuter not agree this connection.he said me without burner, domestic LPG connection is not possible. I want to know you - which statement is right? known me new connection policy brifly.

I would be proudfull if you solve this problem.
yours faithfull,
sourav samadder
guma

M/s. Vaishnavi gas agencies, Hosur - 635109, Krishnagiri dt, tamilnadu, on above agencies as per my seniority list for my new gas connection, the above agency is refusing to give or he is asking so many things like driving licence, LIC bond, House deed agreement, house rent receipt, ration card besides this he is pressurising me to procure from him the following items from him such as gas stove, fire extinguisher, hose with regulator total cost mounting up to around Rs.5650/- per single cylinder connection.
I would like to know what is the exact things required by a customer to procure gas connection from Indane gas and how much cost to be incurred for a single cylinder connection, if the distributor is collecting morethan what is specified by the company is there any possibility to prosecute him legally
KIndly revert back to my mail id sothat i can do the necessary things on the right track

waiting for your reply at the earliest possible time

regards,

Muthukumar
cell : [protected]

Sir,

I am a consumer of Indane Gas under your Dealer M/s. Baghajatin Gas Services, 31 Baroda Avenue, Kol - 84 and my consumer no. is B 17745, dt. 23/2/2008. I have already applied for double-cylinder facility in Sept' 08 after 6 months from the date of getting my connection (As per the rule) and have been harassed for last 3 months continuously. My mother, aged 67 yrs. is following up the matter on my behalf, as it is not possible for me to personnally visit your dealer regularly bunking my office and she has been harassed constantly for last 3 months. Sometime she is being told to come after 15 days, sometime they says there is no official available to attend our case, sometime they says come after puja - diwali etc. What is going on?? How can your dealer harass a sr. citizen inhumanely while we are asking this in proper manner??? We are not asking for any out of turn advantage from them. Pls. look into the matter personally and help me to avail "Double Cylinder" facility at the earliest. Otherwise I will have no other options, but to put the matter before higher authority. Hope we will be treated properly this time.

Thanking you,

Tirtha Pratim Dutta
Mob - +91 [protected] / [protected]
mail - tirthapratim.[protected]@gmail.com

As I was a single for many years and I was stayed with my father and mother, Now I had purchased new home at villiwakkam Chennai. I had enquired about the new gas connection at Indane Gas agency, Villiwakkam. They told me that single is not eligible for getting a gas connection..

Which I don’t understand, “what is the law for single woman not eligible to get a gas connection” As a single woman I working in a good organization, paying income tax, property tax, water tax, purchase a new home(with bank loan), got driving license and passport.

What is the procedure to get a new connection for single woman, I going live alone.

let me know the law and procedure to apply new connection

I have gone to SRI SAILA GAS AGENCIES, miyapur for applying new gas connection.
But refused saying that no form is available at this point of time.
Also told to come next month.

Rude in interaction with the customer.
poor management....

I had applied for new connection for( LPG domestic ) now today it has been alloted to me but they r asking for to provide affidavit
that i dont have connection, as i m providing ration card which clearly indicates that i have no connection in my name is it compulsory to make affidavit or ration card is valid????.pl inform immediately