Indian Oil Corporation [IOC] Complaints & Reviews

Irregular distribution of gas refilled cylinder
I am a connection holder of Indane Gas agency of Mubarakpur Branch (Mubarakpur Gas Agency Mubarakpur Distt...Azamgarh UP276404 PHONE[protected]. I am totally depend upon gas for house hold functions. we are regulay following up with the company on correct dates. On contacting we used to get the repeated answers that our cylinder has been taken by the distribution cleark for delivery. on contacting them . He promises us that the cylinder will be delivered on the same date and on its way. But even after 31 days we are still failed to get our rightful cylinder refilled. Eventhough we are having dual cylinder one is always empty as they demanding a refilling time of one month. But the fact is that we even could not get the cylinder after 45 days.
Bestregard
Jamal Akhtar
Puranibasti Lalchowk
Mubarakpur azamgarh u.p.276404
Mobile[protected]
ChashMemoNo 5150

Indane Gas Cylinder — IMPROPER WAY OF CYLINDER- DISTRIBUTION

I've a connection of Surajkund Gas Service, Gorakhpur, no. SGS 25951. They book a cylinder only after 21 days of the delivery; and, they take about 7- 15 days to deliver a cylinder after booking. So, we get a cylinder in 28- 35 days. Is it correct/ legal?
Dr Shagun Santani
Mob. [protected]

dear
sir
i am requested to u wy u r not going hard with urs distributer "kesari gas" just shoing conecet no, [protected]&[protected] is not in order then why displeye this no ????????????????????????????????????????????????????????????????for cnfusen urs coustmer ??????????????????????????what r u whant i[censored] dont minde then u tell me on my id //////////////////////[protected]@gmail.com

I AM SANJEEV KUMAR SHUKLA LPG ID[protected] CONNECTION WAS TRANSFEREED FROM SAKET GAS SERVICE, AYODHYA, UP TO KRISHNA SAI GAS SERVICE, VISHNUPURI, KANPUR, DOCUMENTS AND AMOUNT WAS DEPOSITED AT AGENCY ON 06.05.2015, BUT TILL NOW CONNECTION IS NOT TRANSFERED. I AM SUFFERING.

REQUEST TO PLEASE GIVE SOLUTION SO THAT PROBLEM CAN BE SOLVE.

REGARDS

SANJEEV KUMAR SHUKLA

ROSE GAS AGENCIES INDANE GAS — LEAKAGE CYLINDER

CONSUMER NO 7332 CONSUMER NAME R KANNAN TODAY WE HAVE RECIEVED THE INDANE GAS CYLINDER WHICH WAS LEAK WE HAVE NOTICED IT IMMEDIATELY AND ASK THE PERSON WHO BROUGHT IT TO REPLACE IT BUT HE REFUSED SINCE IT IS MAJOR PROBLEM IF THE LEAK PERSIISTS MAY CAUSE FIRE THIS IS THE SECOND TIME WE ARE RECIEVING THE LEAK CYLINDER THOUGH WE GAVE REPORTED TO AGENCY AUTHORITIES NO ACTION HAS BEEN TAKEN YET PL TAKE ACTION QUICKLY TO AVERT THE FIRE DUE TO CYLINDER LEAK

Indane Gas Leakage delivered by Today (10.1.12, please attend urgently.
My Gas Agency is ROSE GAS AGENCY, ADAMBAKKAM, CHENNAI
GAS AGENCY NO: 34085.
NAME: S.SEKHAR
CELL: [protected]

HI,

THE PROBLEM IS SAME IN GURGAON ALSO.I AGREE.MY SGAS AGENCY DO NOT RESPOND TELEPHONE CALL.IF THEY RESPOND IT WOULD BE MINIMUM AFTER FIFTY RIGORUS CALLING.MY SUPPLIER'S
ADDRESS IS-INDANE, MEHARALLY ROAD, GURGAON, HARYANA-122001.
PH [protected]

TAPAN CHATTOPADHYAY

hamere yeha vasant kunj mai qutab gas service hai iski service itni gandi hai naha patha nahi kase chal rahi hai na to kabhi bhi iska phone miltha hai or agar mil bhi jata hai to paper pe likhe kar na to computer me bhi antry bhi nahi kartha hai na to phone uthya na hi entry karwai is liye hame time nikale kar itni dur se ayoo or cylinder ko itnui door jooo phir le kar ayoo inke yeh phone utha kar droore me dal diya jatha hai ya phir jo batha hotha haio phone le kar asse hi bathe jatha hai or nahi new connection detha hai mai new connection mangaine gaye to mere se bola ki tumare pass yeh ka connection hai maine kaha mere father ke name hai uhe bola nahi milaga mene kaha kuo bola one ghar mai one connection maine kaha ki maa or bete ki ladi hogi to beta ne aapna chula alag kar liya to maine kaha ki tu aapna chulha dega kya bola maine kyo dunga maine kaha phir bhi connectin nahi diya mera contact no [protected] MERI GAS NO HAI QG 4924
DISTRIBUTOR NAME HAI
QUTAB GAS SERVICE
SHOP NO 3 CSC NEAR DDA DAIRY FARM, MASUDPUR VASANT KUNJ N.D. 110070 PH : 26894324, 26890020, TIN NO : [protected]

lindane — non delivery of gas cylinder and ill treating customers

Sir,
I'm residing in 28, bavapet st, kanchipuram. I possess a Indane gas connection no:1839 from your Distributor, Sri KAmakshi GAs Agencies, Kanchipuram. I was delivered one Cylinder on 9-7-2008. I was asked to book next cylinder not before 30 days and the cylinder will be delivered within a week. The next cylinder I booked on 28-8-08 i.e., after 50 days. Now it's more than 40 days and till now I didn't receive any clynder from the distributor. We have walked in many a times to your dealer's outlet at mettu st, and could not receive any proper answer from them and the counter girls over there give some irresponsible answers and behaving as though we stand as beggers before them. At last a week back they asked us to go to the godown and check there. When we went there the godown incharge asked us to ask the delivery person who will come to our house.

I really don't understand why these people are acting like this:
1. Are Indane customers walking into Indane distributor outlets are beggars? Are indane sales girls not bound to answer us properly?
2. Is it the duty of the customers to run from pillar to post to get a cylinder for the already existing connection? Or does an Indane customer has to stand at his residence entrance to wait for the indane delivery boy to come and ask him on the status of the booking. If it's so, does Indane gives distributorship to a person who is having no office at all?

I sincerely doubt, if even after 50 days of we booking, we are yet to receive the cylinder means, That cylinder which was booked for us must have been sold to any Hotel with an extra cost.

Kindly look into this issue seriously and help us to get our cylinder delivered at our residence without any further delay.

Also it's my sincere request if you could induct some code of conduct for the staff of such distributors.

Hope this mail will solve the problem. Kindly inform us of the action taken against the distributor for making a customer to wait soo long and ill treating his messenger by words.

Thanks and regards,

C.Santha Lingam
[protected]

I fully agree this customer complaint. The way they responding the customer is like a dog. Not responding well.

To,
The Disignated Officer
Indane Gas
Subject- About Gass distribution.
Sir,
In respect of above written subject, I have to say that I am Anand Kaushik from Sports Club Road,
Chhataui, Motihari, East Champaran, Bihar PIN-845401. I have to submit following points.
(1) We are consumer of Sri Krishna Gas Agency, Motihari. It is from INDANE.
(2) They used to make very late in delivery of gas sylenders. It is about 40 to 50 days.
(3) They never used to deliver any adject information about their job.
(4) The maximum consumer gas sylenders used to be blace from this agency.
(5) They have no schedualed time to distribute the Gas Sylenders in consumers.
So, It is my special request to you to give considrations on these problems. I will be greatful to you to it.
SINCERELY YOUR
Anand Kaushik
c/o-Priyaranjan Pandey
Sports Club Road
Chhatauni, Motihari
East Champaran, Bihar
PIN-845401
Mobile- [protected]
[protected]

Even I am fed up with this gas agency(Arjun Gas Agency) in Munirka. An action needs to be taken against these people as they always repeat the same old story of not delivering the gas on time. We have to call them atleast 5-6 times and event then there are times when one has to go there in case of emergency and pick up the gas from the depot in R.K.Puram.

I , A.K.Mital ,consumer No. 20885 ,Resident of B28/F-2 Dilshad Gardfn ,Delhi -110095 ,booked gas cylinder on PHONE 1260 on 07.09.2010 at 8.15 am. but no cylinder has yet been send to me .
Further problem is ,if I call again on 1260 a computer message tells me that I booked gas on 7.9.10 & closes down,they have no information whether gas has been supplied or not.Also the supplier SINDHU ENTERPRISES does not attend the telephone call at all , their phone are[protected] ,22575960 &22571797.
Please help me to solve this every time problem.
Thanks ,
A.K.Mital

I totally agree with all the comments. Even I have connection with Anusha Gas Agency. They never deliver gas in time. They always take 10-20 days to deliver a gas after booking. When you call and ask about the status, they say they don’t have stock to deliver. But if call gas delivery person and ask the gas in black they always ready to give I don’t know from where they get stock to sell in black. Please someone take action against it.

My customer no is: 49574

At baruipur, south 24 pargonas, west bengal gas agent behave to customer like dog, got etc

dear sir me ahmedabad me indane lpg distibuter ambica gas service isanpur me 20218 no.se gas connection holder hu to gas service ek dum third class service hai 50 bar reminder na karo tab tak book kiya hua cylinder nahi milta office ka phone kabhi lagta nahi to customer jaye kaha merio complain ka kuch karo

thanking you
parmar hemang bharat bhai
ghodasar
ahmedabad 305 050
[protected]

05/02/2009
Dear Sir,

I have not received my filled cylinder till todate(39days already over). Not only that, the dealer is behaving very badly manner, yesterday I gone to the dealer's office on that time one of the staff said that you can complaint we have no problem and the filled cylinder will deliver after one week only.
AND DOING BLACK SALE OF CYLINDER BY DELIVERY BOYS.
This is bring your kind notice that this is very ashamed from your side.


If you have a principle please help me and take the action immediately.

consumer no : CH20775

Distributr's code 59030345
Distributr's name : M/s CHIRAG, SEFALI SADAN, Gr. FLR., Opp.LIC OFFICE, S F ROAD, SILIGURI, WEST BENGAL

25/02/2009
Dear Sir,

I have not received my filled cylinder till todate(29days already over). Not only that, the dealer is behaving very badly manner, yesterday I gone to the dealer's office on that time one of the staff said that you can complaint we have no problem and the filled cylinder will deliver after 45 Days only.
AND DOING BLACK SALE OF CYLINDER BY DELIVERY BOYS.
This is bring your kind notice that this is very ashamed from your side.


If you have a principle please help me and take the action immediately.

consumer no : 180

Distributr's name : M/s Gupta Gas Agency Kasganj (kanshiram Nagar) Uttar Pradesh

Staff at AJOY GAS agencies are selling the cylinders elsewhere for double the price. I had confronted the gas delivery man to find out the exact reason for delay in delivery and this is what he said, "Sir, if you want gas call my cell no. I will supply within 15 days but you wil have to pay me double...around Rs.600/-"
He may be saying the same thing to other residents as well. And that brings us back to the reason for delay.

Pls look into the matter because AJOY GAS is making life hell for people in Cochin.

Alphonse

I'm anguchamy from (bethaniyapuram ) Madurai, Tamilnadu. Our gas customer no - 34605.

For many days the service of the Indane is very poor and as a Consumer is suffering for irresponsible answer in gas agency.
Sir,
Last week, 7th January I was booking gas cylinder. but still now we don’t have received any gas cylinder. At booking time supplier inform to deliver in your cylinder 12th January. what can we do ?.. we don't know anythink about it. why ? to submitt this complaint, because my mother is aged person.
Sorry for the trouble!!
I hope till onwards do the needful help and co-operation to us and all people.
Thanking you,
BY,
anguchamy.

Sir,
My consumer no 32485 with Niranjan Gas Ajancy Vidhydhar Nagar Jaipur, I booked my gas on 12 Dec11 & Whenever I book the cylinder telling that will get after 40 days even after 40 days they do not supply the gas till today they have not supply telling that you will get tomorrow.
Kindly tell after how many days I can get refilled my cylinder and take the necessary action against the ajency.

sir,
it is to your kind information that i booked gas cylinder nearly 18days ago in tucs gas in allendur chennai-16.my cosumer no-9714.two times asked in direct and through phone severel times.the response is sent sent.but never delivered sofar.1st they replyed in just ten days then 11th jan.again on 16th they said sent.we were tired of waiting on 16th.asked in direct also.but all in vain asking.they are simpy playing.hence i kindly reqest you to take action on both incharge of tucs allendur and opretor in computing.
thaking you,
sincerely,
james phone-[protected]

respected sir,
it is to your kind information that i had complained in allendur tucs for gas at chennai-16(o[protected] and 18) regarding gas leak in regulater for the past 3months.they never turned back.then i phoned to[protected] from where a lady without telling her name asked my nearest gas agency.then sent a man from vijayakumar agency from pammal and found gas smell in regulater.but till now no one turned back sofar.
thanking you,
yours,
james
phone-[protected]

Sir,
I like to draw your kind attention that I booked gas cylinder on 19.12.2008 in North End Gas Centre, Jessore Road, Barasat, Kolkata-700124. My cosumer No.is 12728. I paid at least six visits to the Dealer's shop from 25th day of booking but, every time they noted my Consumer No. and told me that the Gas Cylinder would be supplied within a day or two.On 27.01.2009 I met the Incharge of the shop who opined that he had nothing to do.
I would, therefore, request you kindly to do the needful and arrange to supply me Refilled Cylinder immediately apart from restoring regular supply.
Thaking you,
Yours sincerely,
Bidhan Krishna Chakraborty

I am a customer of Indane with customer no ks-8032 and have been register with K2 International, 255-A, PKT-N Sarita vihar ND-76. I booked my gas cylinder on 13.2.09 through centralized complain position 1260 vide complaint no 06, no delivery has been made by the agency. I visited their office on 6.3.2009 no person was there on counter only one gate man note the customer no and told you will get in 2-3 days. When I have not get delivery up to 12.3.2009, I again visit the agency office on 13.3.2009 I request to man sitting on counter who told me you have not booked any gas, I also request him to book the same. He booked but no complained no given me and told you will get it within 3-4 days . I still not get any delivery of gas cylinder.
I request concern authority look in to this matter and make necessary action in this regard. I solicit you to provide me with the action taken to address the problem and prevent such deficiencies from happening in future.
Thanking you.

Bhudev Singh
L-15 Saurabh Vihar
New Delhi -44
Telephone No 26661616

Indane Cooking Gas -Indian Oil — Delay in Supply of Gas

There has been substantial delay in supply of Gas by Verma Gas Agency, F-6, Paul Market, Mandawali, Delhi 110 092 (Tel:[protected] &[protected]. Booking of Gas is accepted only after 20 days of delivery. Again supply is delayed by more than 5 days. Thus it takes around a month for supply of a cylinder of gas.
I have got two cylinders with no purpose being served as both the cylinders remain empty some time.
I approached to Verma Gas Agency and he refused to accede to my request telling that it is beyond his powers.
Could the Indian Oils please intimate the reasons for delay in supply of cooking gas.
My consumption of cooking gas is one cylinder/20 days.
I have been using the Indane Gas for long time and have never had such problem and think probably it is due to the Verma Gas Agency's behaviour.
May kindly streamline the position so that our regular supply of cooking gas is maintained.
Kind Regards
Faiyaz Ahmad Khan
Consumer No. M08691,
E-6, Friends Apartments,
Plot No. 49,
I.P.Extention,
Delhi 110 092

SIR,
CONNECTION NO:-9507
NAME :- SANTOSH KUMAR/HAZARI LAL SRIVASTAVA
VENDER NAME:- TAPESHWARI GAS SERVICE
ADDRESS :- ADJ KHERE PATI BABA MANDIR,THE MALL ROAD,KANPUR-208001

COMPLAINT:- DATE OF BOOKING OF GAS WAS 18.08.2010.TILL DATE THE DELIVERY IS NOT MADE.ON CONTACTING ON PH.NO.[protected] THE RESPONSE WAS IT WILL TAKE 5 TO 6 DAYS MORE. THIS IS NOT THE FIRST TIME IT HAPPEN REGULARLY.

PL.TAKE SERIOUS STEP TO SOLVE THIS PROBLEM.
THANING YOU,
YOURS FAITHFULLY,
ANURAJ SRIVASTAVA(SON)
MO.NO.[protected]

Indian Oil — delay in delivery

Respected Sir / Madam,

We had booked our Gas Cylinder on 29th January,12 with M/s Sri Ram Gas Agencies. Till now we have not received the Cylinder and non of the numbers of the gas agency is not working.

Details are as follows:

Consumer No. 11267
Reference No.. 210390

On 5th March,12 I received an SMS stating " Dear Inande Customer, against your refill booking 210390, cash memo 158 generated, cylinder shall be delivered shortly" but till now we have not received the same.

Yours faithfully,

M. Ajitha
[protected]

Dear Sir,
This is regarding to that i had booked my cylender in Indain Gas-Agency Name Badriram sarraf, Sonari Mohala, Nautanwa, Maharajgang Code No. 6101077.
My Gas Connection No. is 5038, and i had booked my cylender on 11th Nov2011.
Sir they had nod deliver us cylender still
So please do the needfull
Regards
Nand Gopal Verma
[protected]

Hyundai Santro — Cheating Petrol while filling

Hi iam a regular customer of IOCL i alway fill petrol in the same bunk and the same pump(Gun) every time when i visit to Anjanadri Enterprised 7th cross Chamraj pet bangalore near ramamandira close to TR Mill. I have complained about the services to the Owner of the bunk to Mr.Prasanna that there guys are cheating while they fill the petrol and once i had an argument that according to the Manufacturer of my car (Hyundai Santro) the Tank capacity of the car is 35ltrs but when i had an argument with Mr.Prasanna he said we never cheat to our customers and he messured the petrol in front of me using 5lts messuring can and i asked him to change the gun becose the stopper was not working properly, after that till today it was alright but when i filled the tank on 25th nov 08( Today) the tank is not filled even after 36.12ltrs of petol was already filled accroding to the reding meter
but befor this when ever i have filled the petrol the tank use to full for 31.11to max 31.50ltrs before filling the petrol the cheasher Mr.Chanappa asked me weather i give cash or Card when i said card, he said the swaiping meachin is not working when i argued that always i fill the petrol here only and the card is accepted he said ill try with the other mechain.

the details of prevaious bill are here

1) Bill no 43479 Dated 22ndOct 08 card ROC no 8376 Filled 31.11ltrs
2) Bill no 69355 Dated 30th Oct 08 Card ROC no 8757 Filled 33 .93ltrs
3)Bill no 69937 Dated 5th Nov 08 Card ROC No 9010 Filled 31.42ltrs
4) Bill no 71917 Dated 14th Nov 08 Cad Ref no 9370 Filled 31.80 Ltrs
5) Bill no 47768 Dated 25th Nov 08 Card ROC no 300024 Filled 36.89 ltrs


Befor i have also filled the car at Mysore Sree mahaganapathi services station JLB Road next to Advaith Hyundai
Bill no 1140 Dated 18th Oct 08 Card ROC No 023593 Filled 31.05ltrs

To Indian Oil Coropration People pls Check the Bunk properly .

Regards

Sampath Kumar

I m staying in Dhayari, sinhagad road .many times I go to Three S Service Station (Indian oil petrol Pump), Manikbaug, Sinhagad Rd, Manik Baug, Pune - 411051.

In the last month I visited the captioned petrol pump, The petrol pump service man was distracting me and the other man who was filling the petrol didn't ask me to check for the meter reset, after filling it when I checked it was far less than the usual quantity

Today on 27th april 2010, I again visited on same place, the same service man was there, & today also his position was doubtful as he didn’t want to show me meter, & tried to filling the petrol without reset the meter . I told him to make zero before the filling the petrol, he arrogantly replied that it will get atomically get zero before filling & also it is time consuming, than i shouted on him than he did acting to reset the meter but he didn’t did. I threatening him about complaint to owner than he reset the meter & filled the petrol, however he filled the of Rs 499/- . I strarted abusing that they never fill the petrol of actual amt its always less than actual amount. Due to my alertness i warned him and took the petrol for 500Rs but this way they cheat everybody. And people keep complaining.but i guess nothing is happining with this complaints.because after filling petrol I gone to complaint to owner of petrol pump, however I met with incharge Mr Datta ( as confirm by him ) I told him my incidence but he dose not shown any courtesy or apology abut the same. this way they must be cheating so many customers daily and dont get caught.
i request the Indian oil Managements to take serious action against this petrol pump.

Even Sharada Enterprises(subsidary of Indial oil )near Kodigehalli gate has cheating while filling the petrol.

can I have a gas connection without ration card. If so kindely let me know what are its grounds on which I can get connection

Not getting delivery of booked Indane gas at "Seba Fuel" Chowdhury Para Road, Nimta, Kolkata 700049. Booked for Refil of cylinder on 18.9.10 (booking No. 13882)and they confirmed within 10/12 days filled cylinder would be supplied. For last four days I phoned them several times and everytime they used to say Cylinder would reach tomorrow. But sorry so far, they have not supplied it. Please do needful.

Consumer Name: Sikha Basu
Consumer No.: SFT 2129.
Thanks.

Swarup Kumar Basu

I booked a cylinder refill on 28/4/2011 through IVRS and got the booking no.200202 through sms on the same day.On 04/05/2011 i received another sms that "refill cylinder had been delivered for booking no.200202 against cash memo no.8158". and till 14/05/2011 i didnt received the cylinder. Please justify the sms to me...otherwise i have to go to consumer court.

Hi,

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