Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
i am Indane Gas customer for last nine years.recently I changed my residence in the same campus.When apporached my dealer for changing the address they asked for original papers. well, I have the gas book but I am unable trace any other paper. Even showing my identy proof still the dealer insists for the original receipt which I am unable to retieve due tomisplacement during my quarter change.Is there any procedure to get address changed in such case? Or any provision to solve the matter?

Kindly advise,


A M Pradhan

Iam consumer registered with NO.822344, MGA 1771, with Madhavi gas agency, Indane Gas Distributor, shaikpet, Hyderabad, and receiving supplies from the distributor .

As I am retired officer of government, I planned to visit pilgrim centres, frequently, thus out of station . This resulted in lesser utilisation of LPG refill which spread to three months. I have taken the last cylinder on 19th May 2008.

On 20th November, when I called Madhavi Gas Agency at 9-30 am, to book gas refill, they refused to do so, saying that my service is deactivated, and that I should submit my Original Gas connection voucher and receipts, to reactivate my service, and book refill.
Consequently I had to run to the Agency with all the papers and the counter incharge, on verification wanted me to get a xerox copy of the original connection voucher. I had to engage an auto to Towlichowki, for xerox copy, and produced to the Agency at 12 Noon, after spending Rs. 30/- on autos and wasting 2 hours for the purpose.
I fail to understand, as to why the agency incharge de deactivated my service, without intimation to me, and again made me to rush to the Agency, spending time and money.
I construe, that the Agency not only failed to discharge their responsibility, and not customer friendly, thus reflecting the hollow promise of good service. I am deeply hurt at the callous attitude of the Agency and its staff, towards a Senior Citizen, and a retired Officer.

I hope the Corporation authorities will mend such irresponsible distributors of LPG, and force them to render service as required from them. I hope my complaint will receive due attention, and will apprise your of the need to reorient the behaviour of Distributors and their staff.

To,
The G.M,
Chennai Division
IOC, Chennai.

Dear Sirs,

I am Mohan residing at No 3, . chithirai Veethi, Senthil Nagar, Chennai - 600 062 as as Consumer for IOC No 25140 till from 14/4/2004 My agency at SRI BALAJI AGENCIES - INDANE DISTRIBUTORS, G1-G2, FORTURE CLASSIC APARTMENTS, 29, STED FORD HOSPITAL ROAD, KRISHNAPURAM, AMBATTUR, CHENNAI - 600 053 DIST CODE 5588841.

As i have applied my Additional Cylinder vide Bill No 69, W.L.No 5424 Customer No 25140 dt 07/01/2006.

Till from date i have not received my Additional Cylinder, when i contact regarding this to my Agency they confirmed me till Dec 2005 only we have released after that not yet.

Due to usage of Single Cylinder i'm facing a lot, Now a days after completion of 1st cylinder booking has been done and it will taking 10-15 days, in between the time we are not able to run my family without a cylinder because other fuel's like kerosen and all very expenditure as a middle class family as we are 4 Members in my family (My self, wife and my 2 children's).

In the view of the above i kindly request you to kindly consider my letter and arrange to release the Additional Cylinder without any further delay and oblige.

Seeking your best servives at all times.

Yours sincerely,
Thanking you,
P.Mohan
[protected]

Dear sir,



I am faced a big problem against the Booking for new LPG gas connection.
sir i have many times visit the Indian gas distributor near by my residence for the purpose of booking for new connection.
Bur distributors has not getting reply satisfactory.
so time has sufferd for long time.

Please solve my problem against this matter.
or
Help for booked a new connection in Indain gas .



From
Mukesh Kumar
M.No. is [protected]
Faridabad
Distributor address : Sector - 21-C, Faridabad

Dear Sir,
I have been transferred from Bangalore(Tata Consultancy Services) to Chennai recently.
I am staying at Natham, Chengalpet.
I do not have any gas connection .I had visited IOCL nearest dealer for new
connection. He was asking for ration card. I told the dealer as per news
statement that has been given in news paper there in no need of ration
card(PAN cad & Residence proof is ok). He was screaming on me saying that,
ration card is must.
He is not ready to listen my words.

Sir Plz help me. And suggest me what to do?

Best Regards,
K Bhaktavatsalam

Sir,
I am an ENT surgeon working at Medical College Kottayam. I have an Indane LPG connection from Commander Gas Agencies, Kottayam, Kerala. I had applied for a second cylinder on 22.04.08. Its almost seven months now and each time on enquiry I am given the reply that its the company policy not to give second gas connections. Is this true? or are the agents playing a trick on me? With a small kid at home, we find it almost impossible to manage without a second cylinder. Is there any means of assessing the amount of gas remaining in the cylinder? Since this is practically not possible, its usually difficult to decide when to book for the cylinder in advance. Adding on to this agony is the indefinite delivery period of about 3-5weeks.More or less amounting to begging for a cylinder with relatives or friends each time the cylinder gets over. Is there any way out of this problem other than provision for a second cylinder? Is there any means by which I can procure a second connection at the earliest? Something like a special provision for health care professionals/doctors. Please advise.

One more Query: Is it possible to apply for a gas connection from another company like HP or any other private providers when I have an already existing connection from Indane?

Expecting an early solution to my grievances,
Regards
Dr Rajeev Kumar M,
Kottayam-8

dear sir,
I was submitted all the documents for the new connection in the october 2nd 2008 at balaji gas agency, magarpara road, bilaspur (C.G.). After submitting all the documents new gas connection is not providing to me till 18.11.08.
Thanking you
VISHWAS TRIVEDI
Nehru Nagar, Bilaspur (c.g.)

I am an Indane consumer living in Kalka (Panchkula), Haryana. We have not been getting proper LPG supply. We have to book gas after 21 days of receipt of last LPG cylinder and it takes another 18-20 days after booking to get cylinder. In this way, time lag between two cylinders is not less than 40-45 days which is too high.

Other Co's are delivering LPG cylinder to consumer withing 4-5 days of booking.

I would like to know the policy of the co in this regard. If there is any policy in this regard, distributors should display the same in their office else company should instruct them to ensure proper supply and action should be intiated agst the defaulters.

Rajesh Dhiman
540-C, Ahata Shekan
Opp post office
Kalka (Panchkula)
Haryana

Hi Sir/ mam,

I have applied for a new gas connection on dated 01.11.2008 at B. N. Gupta and Co. Gas agency which is the agency of "Indian Oil Corporation Limited" situated at A-1, New Vishwash nagar, Qtr. 18, Shahdara, Delhi - 110032. I dont want to purchase Hot plate from the agency as I have it already at my house. Now they didn't send any enquiry till date to check my hotplate so that they can provide me new connection. On dated 10.11.2008 I went to their office they they told that they couldn't find my address. I provided them again nearby address but, till now no outcome has been come. It shows that they dont want to give me new connection untill I purchase hotplate from them. However, The company policy says that customer can purchase it from anywhere. I want to know that why they cant find my home as I dont live in "Paatal Lok". Please do the needful.
Thanks and Regards
Roshan Lal
Address- "B-628, New Sanjay Amar Colony, Shahdara, Delhi - 110032
Mobile--[protected]

Date: 13.11.2008
To

Sh. R. S. Pandey
(Secretary)
Ministry of Petroleum and
Natural Gas,
Shastri Bhawan,
New Delhi-110001

Sub: Complain against LPG (IOC) dealer M/s Jwalani Gas Agency, Siliguri (WB)


Sir,

I have a domestic Gas connection with M/s Jwalani (Distributor for Indane), C/15, Jajodia Market, S. F. Road, Siliguri – 734405 (WB), Ph. No.[protected] having cust. no. J/15191.
Sir said agency always misbehaving with customers, when they will visit to agency Office and will harass them for booking of Gas cylinder or dealing with any matter. After booking a gas, they will take minimum 15 days to deliver it for next booking we have to wait minimum 18-20 days. If any customer wants to book the gas before mentioned days they say that this is the rule of IOC that you have to wait minimum 18-20 days. If we want to show written order for the rule they are unable to show. Local IOC authorities are totally in favour of agency and no action was taken against the agency till date, why we don’t know. On dated 12.11.08, I lodged a complain to local IOC Office over phone (Ph. No.[protected]/2571515) and asked for a complain no. but they denied to do so and simply assured that they will look after the matter. Than, I dialed to IOC Kolkata Office (Customer care Ph. No.[protected]/[protected] but no one has picked up the phone.

Sir we are regularly reading your statement in News Paper that supply of domestic LPG Cylinders are running smoothly and are under control in spite of several draw backs are still exists as stated above.

We assure that you look after the matter seriously as it is a common public issue. Kindly send a line of confirmation after receipt.

Thanking you,
Yours faithfully,


(Sunil Kumar Singh) H/o M. L. Sarkar (Dy. S. P.),
Behind C. I. Office,
Tinbatti More,
Sukanta Pally,
Siliguri – 734405 (WB)
E mail: [protected]@yahoo.co.in
Mob. No. [protected]

My customer no. for LPG at M/s NEIL GAS AGENCY JABALPUR is 16193. I have booked for the refilling cylinder on 3/11/2008 which is still to be delivered. On registering the complaint he told that the cyclinder will be delivered on 10/11/08. On 11/11/08 the telephone attendent said that it will be delivered today. On not responding, I again approached on 12/11/08, the attendent said that the cylinder will be delivered on 13/11/08.
This happenning, I faced in every month. Sometimes they misbehaved on telephone.
Please do the needful against them. Atleast reply to undersigned may please be given.

I, on behalf of all the peoples of Khatra, BANKURA, want to lodge complaint against our dealer for following reasons:
1)On demanding double cylinders, they force consumers to take 2 different connections at high price&even if we do so, they supply weak gas pipes&ineffective lighters with the connection.
2)On booking gas, they take time according to their wish(not less than 10 days)& they have no specific rules.
3)The phone by which consumers will do their booking is always dead.so we have to go physically which you know is impossible in todays fast life specially for those who reside at a great distance from the office.
4)Inspite of their several follies, they are very rude&deaf towards consumers' inconvenience.
Our situation right now is absolutely pathetic because we have nobody to complain&nowhere to go.Until the authorities do not take any step, we the residents within the town&specially in the outskirts, are in absolute distress.Its an earnest request to take a glance because it is no personal problem but a lot of people are suffering for this

m/s. SAIEESH ENTERPRISES, Anandbagh, Malkajgiri, Hyderabad, Andhra Pradesh, who is the authorised distributor for indane gas for in and around anandbagh areas is illegally collecting Rs. 150/- to book a new connection whereas i have enquired the same with a authorised distributor M/s. MANIKANTA GAS SERVICE, Plot No. 64, Ashok Enclave, Kapra, Hyderabad is collecting only Rs. 20/- towards the new connection. So a net of Rs. 130/- is been collected illegally by M/s. SAIEESH ENTERPRISES. Please take a severe action on M/s. SAIEESH ENTERPRISES who is collecting such illegal money and keeping ridiculous rules and regulations which are not the actual rules kept by the parent company and acting MONOPOLISTICALLY in issuing the new connections. M/s. MANIKANTA GAS SERVICE is accepting the new connection applications with hassle free documentation.

sir
mere nam se 1 gas connection jari huwa tha maine sari kagaj karwahi kar di par gas agency malik mujhe aapne office me bulakar gas stove lene ke liye kah raha he jabki maine market se stove purchase kar liya he ab vo mujhe dara raha he ki me aapka gas connection radd karwa dunga market se jo stove maine liya he vo isi marka he or approx 400/- rs. kam he

my name
DILIP GUPTA
NEEM KA THANA
DISTT. SIKAR(RAJ)
MOB NO. [protected]



GAS AGENCY ADDRESS

NAME MR. ASHWANI KUMAR
MONTOO GAS SERVICE
SAHAPURA ROAD
NEEM KA THANA
DISTT. SIKAR(RAJ.)
TEL NO.[protected]
MOB. NO. [protected]

petrol bunk frauds,
I said to put for Rs 1000 in petrol bunk near concord motors, guindy, chennai.indian oil petrol bunk. he took my credit card and
started filling, suddenly the guy came running and made an argument with me saying that credit card that, sir its not
workin, that time i saw it was 600, after getting the second card from me the 1000 was blinking in the meter that time i didnt recognize what he did then ii got the whole picture,
that means he stopped at 650 and made that rs, 1000 as blinking.

when i made an argument that if its 1000 rs it will show how much qty i.e in litres it will be displayed below,
he was just blinking and further questioning he was doing his own work as if i am not speaking to him, then what i left the place, it was a lesson for me .

not only in this petrol bunks most of the petrol bunks are like this .

To,
Consumer Forum
I am a consumer of Indane Gas with my Consumer No.10186 & 1375 and my distributor is: MARGHERITA GAS SUPPLY . P.O. MARGHERITA .DIST. TINSUKIA . ASSAM .
I booked a gas cylinder on 19/09/08 and went to collect it 5/10/08 . That day Indane gas agency demand the amount in advance and gave me reciept for the cylinder bearing the date of delivery on 7/11/08 . But I have not received it till now .They always shows extreme shortage of gas cylinder and never deliver it to customer doorstep from last 8 to 10 years . They made a system to collect LPG from their godown . Phone lines are kept on hook . Now the gas distributor run a subdistributor which we think is unofiicial and creates a black market of LPG in our locality .Earlier complaint was made directly to the Indane gas consumer complaints and redressal cell, Tinsukia also but they are not taking any action against the distributor .
IT IS DISGUSTING TO UNDERSTAND THE INTENTION TO TAKE THE CUSTOMER ON A RIDE WHICH HE HAS TO GULP WITH HELPLESSNESS. BEING ENFORCED ON - WHAT IS THE CHECK ON SUCH EXCESSIVE ACTS AND WHAT IS THE MEANING OF SUCH SLOGANS OF CUSTOMER SERVICE AT BEST AND ACHIEVING AWARDS AT FORUMS WHEN SUCH INCIDENTS MAKE US PONDER WHETHER TO LAUGH OR CRY ON SUCH HUMILIATION! FEEL, IOC OFFICIALS SHOULD TAKE SERIOUS NOTE ON CUSTOMERS LOSING TRUST IN THE FAIR SYSTEM OF DISTRIBUTION WHICH HAS SUCH REPERCUSSIONS.
CUSTOMER IS NEVER A KING BUT A SLAVE IS PROVED IN SUCH INSTANCES.Now I request immediate stern action on the agency and its staff for the harassment they are meting out to the customer and the Gas Cylinder has to be delivered immediately at my residence .

Hi,

My brother consumer number is 05770.we have applied for additional cylinder ( only one we have right now). It has been more than 18 months now, still the agency is not responding properly.

Here is the agency details

Sarumathy indande gas agency,
Panapakkam, vellore dist.631052
ph[protected],[protected].

Kindly take the appropriate action against this agency. Also I hear lot more complaints about the not giving the cylinder on time, etc.

I live in Gaur Green city Indirapuram, Ghaziabad. I have a gas connection with Yadu Indane Gas Service, Sahibabad. I have been living in here for the last two and half years and not even once I have received a cylinder weighting the weight written on it. The delivery boys openly sell cylinders in black. The cylinders always weigh less than the actual weight. RWA at my society decided to check the weight of all cylinders at the entry point and put a seal on all cylinders with the correct weight. This worked well for a month or so till the delivery boys started fielding with the cylinders in the society premises after the seal was put. They always first give/sell cylinders to the people buying in black and then give cylinders to actual customers. As a result the actual customer never gets a cylinder before 10-12 day of the booking date. I will strongly suggest that you lift samples from the delivery vehicles. Ours is not the only society facing this problem instead, customers of this particular agency in Vaishali and whole of Indirapuram are tired of receiving ½ filled cylinders.

My consumer no. is 015530 with PROMINENT FUEL CENTER, DONGARGARH, Dist. Rajnandgaon (C.G). I booked telephonically for the refill cylinder on 06.11.08 vide booking no. 925 at PROMINENT FUEL CENTER, DONGARGARH and I recieved the same on 15.11.08. At the time of giving door delivery of the refilled cylinder, the delivery boy is demanding Rs. 10.00 extra than the billing amount. When I brought the billing amount of Rs.344.30 to his notice the Delivery Boy said that since iam not a Salaried employee of the DISTRIBUTOR so I am charging Rs.10 to 15 extra for the delivery. He also told that Distributor has a knowledge about these things.
I don't know since when it is happening, but I am suffering from the date of my connection in 2007.Pls let me know the action taken against this complaint at my email address- [protected]@gmail.com

Dear Sir/Madam,

I am working in a Public Sector Organisation, approached Mohan Gas Services (Near BEL Circle, Next To INdial Oil Petrol Pump, Bangalore) to get the New connection. They asked me to produce the ration card. i produced the ration card and asked the connection without stove, since i had the stove of which has provided by INDANE only. (Actually our organisation gave the pigeon stove as a new year stove, which has the feature of automatic lighter once start the operation(lighter is not required) since it is very user friendly i had given the same to my relative, who stays in village & exchanged the stove which they got along with cylinder in the month of april 2008 from Indane gas service provider)

Mohan Gas Agency told that if i purchse Gas cylinder & Stove both from them, they will give the connection within 3 days and no inspection of house or kitchen.
If i want to purchase only cylinder technician will come and ceck the stove, since i had the stove i agrred for the same after 2-3 days he came and saw the stove and said that the stove is from Indane only is good that i have that. later he asked me to show the kitchen, being a bacheolar and living in city like Bangalore, it was embarrasing me to show him the fully pledged kicthen. i am in a rented house where i have two rooms and one bath room, when he asked me i told one room where i using as living room & keeping all i belongings, asper the requirement mentioned in website i need to have a place for cooking ...
( Q. How do I get a new domestic (14.2 kg/5 kg cylinder)Indane connection? Where is my nearest LPG distributor located?
Ans: Indane is available for domestic use in 14.2 Kg capacity cylinders and also in 5 Kg capacity cylinders in select few cities primarily in hilly / rural areas in the country.
New LPG Connections are now Available on Demand across the country. In case you do not have an LPG connection from any of the PSU Oil Companies in your name and you have a separate cooking area in your house you can have an Indane domestic connection in your name)...i told him that i will use that as a kitchen and shown him the table which i will be using to keep the stove on it and cylinder under that to full fill the safety requirement as well as two windows in the room. But i have been refused to get the connection based on the reason of his inspection note that "No kitchen"... i twice went to the agency and explained the situation, but the authorities are under the impression that i have only one room, they are not ready to listen to me & not even offered me a seat to express myself. As a right for information when i asked the same in writing the Madam refused to give in writing didnt give any chance to further conversation again i started brefing ...Suppose i have purchased stove & cylinder there itself no question of Inspection... no matter about kitchen...no matter of being refused by them & unexpected treatment...waste of my time & writing this big mail !!!. Since i am not purchasing stove from them all these cycle of activities, thogh i have the same stove being provided by them... as per the website i fullfill all the requirements and i stress & reiterate that i have to rooms, one wooden table to fulfill the safety requirement...more importantly the INDANE STOVE.

when i requested eventhough they are under bias & decided not give connection, i was told to come on Tuesday to know my final status...of connection...
My appeal to Indane gas is to just go through the mail and atleast make sure that same worst situation will not happen to others in future or advise me to take next step...that what i have to do...

With hoping for the best ...

Raghava HS
[protected]
[protected]