Indian Oil Corporation [IOC] Complaints & Reviews

this company is intentionally delaying the delivery of gas cylinders to the consumers. in most of the cases the customer has to visit two to three times. i have also booked on 11th of this month and no delivery has been made. there phone number is always busy.

dear sir, i m costmer of LPG INDANE and my consumer no. is 4216 of ANNAPURNA GAS AGENCY.THERE ARE TWO TELEPHONE GIVEN FOR BOOKING BUT MOST OF THEM NOT ATTENDED...TEL NO ARE[protected] AND[protected].IF SOMEONE LUCKY TO GET PICKED UP THERE IS BIG COMMUNICATION GAS BECAUSE PERSON NEITHER UNDERSTAND ENGLISH NOR HINDI AND I A GOVT SERVANT DOES NOT KNOW MALYALAM. EVEN YOU SUCCEED TO COMMUNICATE TO BOOK...IT WILL TAKE NOT LESS THAN TWO MONTH TO GET SUPPLY. GAS AGENCY IS 30 KM FROM MY RESIDENCE AREA..SO IT VERY DIFFICULT TO GO IN PERSON TO DISCUSS...PLS LOOK INTO MATTER BECAUSE LOT OF TENSION PREVAIL FOR SUCH ISSUE...

I am a customer of Indane Gas. My distributor Paruvelil Gas Services, Chengannur, Alappuzha, Kerala. is not supplying gas regularly.I submitted the complaint few minutes ago without specifying my consumer no. My consumer no. is 16682. I have booked for refil on 21/8/2008 and till date they have not supplied the refilled cylinder.That means we are waiting for 56 days for the cylinder.What a poor service?
I request the Authority to intervene and take necessary steps so as to get the cylinder immedeiately.

Yours faithfully,
K V Chacko

Sir,

I am a defence Officer serving in the Inaian Air Force, presently posted at Coimbatore. My family is residing at Adoor, Kerala. I have an Indane gas connection with M/S Poornima Indane Service ( 555C, 555D/XII ) Parakode, Adoor CODE No. 4984658 having consumer No.26296. My wife is a Gynaecologyst with a leading hospital in Adoor. Getting a refill in time from this agency i.e;after 21 days of booking is an effort more than fighting your enemy. For the last few months, amajor tension at home is on the issue of getting a refill in time especially with me not available at home and my wife also being a working women. My visits to the agency to get the issue resolved has been tremendous, almost every visit to Adoor, I have to go to the agency and meet the agency head. When that did not work, I spoke to the Asst. Manager LPG Sales of that area Shri Lohithakshan and informed him of the attitude of the agency and me not getting refill in time. Now it has become a regular event of me calling up Shri Lohithakshan when the refill does not come even after 30 days plus and only after he intervenes the refill is received. This process of getting refill after the Asst Manager intervenes has been happening for past three times. My last booking for refill has been on 01 Sep 2008 and as on today i.e;13 Oct 2008 I have not received the refill.

This activity has become a stumbling block in the day to day activities that happen at home. It is surprising to know that the shops in this area get the refills in time, probably some nexus which I suspect. There were two agencies in Adoor before, however for the past one year plus there is only one agency which is a limitation on the service. But to face the same issue every time is not acceptable . In todays world getting a LPG refill in time should be an activity routine in nature, however it has become a critical activity . I request the authorities at Indane gas service to look into the matter and initiate remedial action for stopping unauthorised use and also ensure that the family of a defence officer is not subjected to such harrassment. Expecting prompt action from your end.

Thanking you
K A Santhosh Kumar

Gentleman
I am appending below the copy of a complaint which I think is very serious in nature.
Kindly look into it and let me know under which rule your area sales represantative searched the premises of the consumer.
An early reply is solicited.

BIMAL KUMAR KHEMANI,
member TRAP,
TRANSPARENT REELIABLE ACCOUNTABLE PEOPLE’S MOVEMENT
Saha-Prant Sangathan Mantri,
AKHIL BHARATIYA GRAHAK PANCHAYAT BRAJ PRANT,
2/40D, Janakpuri, Marrish Road,
ALIGARH-202001. INDIA
Phone:[protected], MOB:-[protected]
e.mail: bimal.[protected]@rediffmail.com

Complaint as Sent: Saturday, October 11, 2008 10:07 AM

SUB: APPLICATION UNDER RIGHT TO INFORMATION ACT 2005

Copy to:
Sh. A.K. Jain,
Section Officer (PG),
Govt. Of India,
Ministry of Petroleum & Natural Gas,
Shastri Bhavan,
New Delhi

Ref: Your letter No. 17026/1574/2008-PG, dated 07/04/2008

SUB: Gas Connection terminated of Senior Citizens/ Reasons of
termination of LPG Gas connections? Officials visited at our house
played on the tunes of Phagwara Gas Service, Indane distributor.
Scolded us and went away. Kindly specify our faults.

GAS CONNECTIONS NOs. PGS-03502 (JOGINDER PAL MADHOK), PGS-14369
(SURINDER MOHAN MADHOK), H-03583 (RAJNEESH
MADHOK)

Respected Sir,

I, Rajneesh Madhok, resident of B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road, Phagwara solemnly affirm and declare that:
I am residing at the above mentioned my two unmarried uncles who are
bachelors and Senior citizens. I hundred of times submitted the
applications that my wife cook food for the whole family as we live
in joint family and I don't like that my Senior citizen uncles
should cook their food themselves. But my this plea is unheard and
the officials who visit our house are playing in the hands of
Phagwara Gas Service, Industrial Area, Phagwara and scold us which
is against the parameters of human rights and they are violating our
human rights by scolding and misbehaving with us unnecessarily. What
offence we have done? Kindly specify. Whether the Govt like to
snatch the two sqare meals from the mouth of my old uncles. Why we
are being harassed by the officials. At a time when the Ministry of
Petroleum and Natural Gas has asked Oil Mrketing Company Indian Oil
Corporation to take action against Phagwara Gas Service, Industrial
Area, Phagwara (Indane Dealer). The officer belonged to Indian Oil
Corporation and the Department of Food & Civil Supplies visited our
house and had been behaving as if they are the authorities
concerned with Phagwara Gas Service, Industrial Area, Phagwara and
were scolding me and my old uncles as we have done something wrong
by purchasing Gas connections from the Indane dealer and was saying
that they shall get our connections terminated. I specify the
reasons why they are dancing on the tunes of Phagwara Gas Service,
industrial area, Phagwara. Kindly provide the following informations
to me:
Please give a list of all the grievances received from the public
during Fys 2007-08 & 2008-09.
Please give copies of all these grievances.
What action has been taken on each one of these so far?
As per rules and law, in how much time should each one of them be
resolved? Honourable Mr. A.K. Jain Section Officer (PG), Tele No.
23388624 had written to the Director (Mktg), I.O.C.Ltd, New Delhi
under Registered cover vide Letter No. 17026/1574/2008-PG dated
7/04/2008 & Letter No. 17026/662/2008-PG dated 15/07/08. What action
had been taken in the matter. As per the letters it was requested to
you to take action in the matter and send the reply to the applicant
directly under intimation to the Ministry. Whether there is no rules
and regulations framed by the department or the officials have
nothing to do with the officials correspondance.
What penalty is prescribed against the officials if they do not
adhere to these time limits?
What are the reasons for delay in each of the grievances?
What action would be taken against the officials in each case of
delay?
How much LPG Cylinders domestic and Commercial have been issued by
Phagwara Gas Service to the Consumers in the last financial year.
What intitiative the Indane has took to reveal details that why not
the consumption of Commercial LPG cylinders rise in Phagwara Gas
Service.
How much connections have been issued to Commercial LPG customers
and how much cylinders they have consumed in the last finacial
year.
Is there conspiracy in diversion of Domestic LPG cylinders to
Commercial LPG cylinders. Whether the Indane has took steps to
detect. Kindly specify.
That how the cooking Gas cylinders meant for households and are
specially meant for household consumption is being diverted to
commercial establishments like restaurants, Halwayis (Sweet
manufacturers). Why not the department put raid to detect such
misuse and why the department is harassing to the domestic users.
That the domestic LPG costs Rs 348.89 less than the cylinders meant
for commercial use, and this difference leads them into restaurants
and hotels which are supposed to use only industrial LPG. But with
the connivance of the Oil Marketing Companies and Food & Civil
Supplies department officials the said cylinders are being
distributed to the restaurants and sweet manufacturers. Kindly
provide the detail of cylinders supplied in the last financial year
by Phagwara Gas Service to domestic and commercial consumers.
That the question which the Food & Civil Supplies Officer ask to
harass me and my old unles. Is how much LPG cylinder's consumption
is in your house. Sir, it is clearly mentioned that his intention is
to cancell the LPG connections of my old unles who are dependent on
me and my wife is cooking food for them. I said that A LPG cylinder
lasts a month for an average family. However, the restaurant uses
one per day. I would like to mention clearly that the restaurant
uses one per day. That means on the 30th day it consumed 30th
cylinder meant for domestic consumption the clear cut loss of 30*Rs.
348.89=Rs. 10466.70. It is a figure for just a single cylinder
supplied to the restaurant. Now just calculate the figure that the
supply by the said LPG dealer to various hotels, restaurants and
halwayis are not less than 100 cylinders. We suppose the minimum
figure as 100 cylinders diverted to the hotels and restaurants. The
total revenue loss to the exchequer is Rs. 10, 46, 670/- in a month.
That is why the Officer of Food & Civil Supplies department is more
interested to cancell our domestic connections and the said
connection be misued to supply to the commercial users and earn
handsomely. Is it this criteria adopted. Kindly specify.
Whether regular checks and raids have been conducted. Why not the
necessary action to check diversion of domestic LPG by monitoring
LPG distrubutors and carrying out refill audits have been conducted.
It is clear cut system to earn handsomely. The officials of Oil
companies and Food & Civil Supplies Officials have hands in glove.
There is a great discrepancy between the commercial rates the main
cause of diversion of domestic cylinders to commercial. Restaurants,
Halwayis (sweet sellers) take domestic ones in the names of their
waiters, workers and use them indiscrimiantely. The LPG distributor
and the officials who visit our residence just harass to terminate
our connections to make huge profits. Is it. Kindly specify.
Sir, all the officials have hand in glove with Phagwara Gas Service,
Industrial Area, Phagwara so that they are shielding the particular
distributor and harassing me and my old uncles.

Kindly investigate in the matter and specify the reasons of
harassment. When I am writing from the day one that my uncles are
dependent on me and both are bachelors and the same connections are
being run in the joint family from the last twenty years. Now when i
highlighted the malpractices adopted by Phagwara Gas Service,
Industrial Area, Phagwara the concerned owner terminated the
connections alloted to me and my old uncles whereas he is just a
trader and the trader has no power to terminate the connections.
Even then the said dealer terminated the connections alloted to Mr.
Surinder Mohan S/o. Sh. Amar Nath PGS-14369 aged 63 years running
connection from more than 20 years terminated connection of Rajneesh
Madhok S/o. Sh. Sat Parkash Madhok No. H-03583. Phagwara Gas Service
sent letter under UPC cover intimating under Ref: PGS/Mc?5A/0052
Dated 27/02/08 that From the records available with us it has been
observed that you possess the following connections in your name. 1.
PGS-03502, 2. PGS-14369, 3. H-03583. Please note that as per Section
No. 3 of Liquefied Petroleum Gas (Regulation of Supply and
Distribution) order, 2000.
On inquiry when it was found that the letter had been sent under
frivolous and malafide intention to terminate the connections and
the verifying authorities have been proved with the necessary
documents that the connections are in different names and the said
dealer has terminated it with malafide intention. No action had been
taken so far but we are being harassed by the officials as they have
hand in gloves with the said dealer.

I, Rajneesh Madhok S/o Sh. Sat Parkash Madhok resident of B-xxx/63,
Nehru Nagar, St. No. 2, Railway Road, Phagwara wish to seek
information under the RTI Act 2005. As the information needed
pertains to your office.

So, I am submitting the IPO No: ________ dated _________ payable to
the Accounts Officer, Indian Oil Corporation (M.D.), Payable at
Chandigarh.


Thanking you,

Yours truly,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected],
Tele-fax:[protected]; E-mail: [protected]@vsnl.net

Recently i got married & residing at Velachery, Chennai. We have inquired at S.E.Muthusamy Indane Gas Agency, Velachery for new gas connection; they told that Ration Card is a mandatory requirement for any new connections. So we have applied for Ration Card & the copy of acknowledgement has been submitted for Registration of new Gas connection & has been registered in my husband’s name.

A couple of days before i have received a letter for new gas booking with indane. When i called them through telephone there was no response. So i have approached them directly with all particulars required. But now they are denying that without my husband’s signature they are not ready to do the new gas booking. He is out of station for 2 months wherein they have mentioned in the letter that it is valid upto 30 days. He is ready to send an authorisation letter along with his photograph. But there was a very poor response at their end.

We have already waited for a month, as discussed with the agency, we need to wait for another 2 months till my husband come back & need to register newly once again & have to wait for a month’s time for gas booking & after booking again we need to wait for 3 months for getting the gas connection.

For getting a single gas connection, the total waiting time is nearly 7 months. Kindly look into the matter & please do the needful on time.


Help me in this regard
Your help is highly appreciated.

We have recently moved 5 - 6 MONTHS TO pallikarnai. Earlier we haved near Ashoknagar and the LPG of HPCL delivery was perfect. After moving to this agency we are facing problem, over telephone we cannot call them for LPG registering either it is busy round the clock or while ringing no body is bothered to pick up the lines at times we have to go personally that too it is not near to medavakkam (from there it is 1km) if we go there no response. Once we inform them personally, then also target date was not met. The lpg will take their own time to delivery. I cannot catch out the Manager/Owner of the said agency. HPCL, Pl. check and look into the agency they are delivery LPG to their customer on time and complaints has been taken in the right spirit.

I am customer of vikram gas agency, west kidwai nagar, new delhi. I have trying to booking gas by telephone last two days, but whole day 4 telephone numbers are ingage or not response. The staff of this agency the telephone receiver keep out side of telephone. These nos. are[protected],[protected],[protected] &[protected]

Please examine the case and take proper action agaist vikram agency.

My Consumer No. is 34581, HPT-95, Sarojininagar, New Delhi.

Dear IOCL..
I bought a Hyundai i-10 car from Chandigarh in jun 08. i was given free petrol coupons worth Rs 2700 by the dealer. The vouchers were a joint initiative by IOCL and HMIL to promote fuel efficiency of their new car.
The experience of redeeming the coupons at IOCL outlets has been a dissappointing experince ever since. Almost all of the IOCL petrol pumps that i approached state that they are not aware of any such offer and cannot allow redemption of the vouchers. It sometimes gets one into a very embarassing situation. i even have got looks as if i had faked these vouchers and was trying to fleece IOCL.
It is my earnest request as a consumer that since it is noe mentioned in the vouchers that the offer is accepted at selected outlets only..it is understood that it is accepted countrywide at IOCL petrol pumps. The plight of the customer is to be understood by the company and suitable awareness is to be generated amongst pump owners. Otherwise IOCL should desist from offers that serve the pupose of marketing gimmicks.
An early solution to this problem is desirable.

Thanks

Dear Sir,
I am going to book my gas cylinder thru your online site
www.ioclebiz .com, But i am unable to book due to this site is not going to open.
Hence request you to kindly tell me your online site for booking
Our Gas agencies is Hari sing gas ageincies, Kirari, Nangloi
Thanks & Regards

delayed/non supply of gas cylinders
I am a customer of Indane Gas. My distributor M/s Sri Dwarakamayee indane, Visakhapatnam, my consumer no is 7378 is not supplying gas regularly. I have booked for refil on 29.09.2008 and till date they have not supplied the refilled cylinder. On an enquiry they said your refil cylinder was cancelled . The cancellation date is 04.10.2008. I asked them to reason for cancellation, but they are not giving proper reply, So I request you to kindly look this matter seriously .
Pl. note that the cancellation date is 04.10.2008.Once again I request you to kindly give the written explanation for cancellation of refilled cylinder.
Thanking you,
yours faith fully,
M.srinivasa Rao.
Mobile no.[protected]

Sir,
I want to draw your kind attention towards the policy of providng the new gas connection to the consumer. I try to take a new gas connection from your distributor M/s Rajdhani Gas Agency, Wazirpur Village, Ashok vihar, Delhi-52. But your distributor has denied to give me gas connection by telling that the new gas connection will available on march' 2009. Please help me to provide me this gas connection at the earliest.
W.P.-437, WAZIRPUR VILAGE, ASHOK VIHAR, DELHI - 110052

Respected Sir/Madam,

On Oct 11, 2008, I went to TUCS(Abiramapuram Indane Gas Agency No, 91, St.Mary Road, Chennai 600028) for requesting refill of my gas. Every month I had to go personally and book for the refill as most of time the phone connection will be engaged and unattended. I also been there to request for the reduction of Rs. 30 in the bill as per the new announcement from Government. Company expects consumers to come personally to verify the ration card for this. I did all this 2 months back but still it was not reflected in their record and every month i was forced by the sales boy to pay 30 Rupees extra. one more point to note here is, even though we pay 339.60 and 10 rupees for sales boy the bill amounts to 289.00. I am really not sure why officials are still not taken any action again this. Then where my 50 Rupees is going?

When I checked this with the attender in the office by name Sakthi, he spoke very rudely and challenged me to do whatever I want. He also said that I will not get the refill in 20 days and also the bill will not be reduced.
This made me to write this mail and expecting officials to take action against him so that it will not happen to any public in future.

Hoping that some action will be taken. I will not going to stop with this, I request public reading my grievances to direct me to appropriate officials in IOC to contact or any advice regarding this would be of great help to me.

Thanks
M.S Sukumar

Sir/Madam,
I got my indane gas connection transferred from M/s Durga Indane Gas Agency Sanjauli, Shimla to M/s Uttam Indane Gas Service, Below BCS, New Shimla, Himachal Pradesh on 24.9.2008. I was issued a new Consumer number (No. uG-14674) vide Indane Customer Transfer Subscription Voucher No. 2226410 issued by M/s Uttam Gas the same day. I also requested for booking of refill on the same day i.e.24.9.2008 and was told that it will take 3-4 days for the delivery of refill. However, I did not receive the refill for over one week and so went to M/s Uttam Gas on 3.10.2008 to apprise them of the non-delivery of refill and again request for delivery of refill. I was assured that I will get the refill the very next day i.e. on 04.10.2008. However, again I was disappointed by non-delivery of refill. On 08.10.2008, I requested M/s Uttam Gas telehonically (on tele no. [protected] to deliver me the cylinder at the agency itself if they had any difficulty in making home delivery but was told that the refill had already been sent and will be delivered by 1600 hrs the same day (08.10.2008). However, when I did not receive the refill by 1600hrs I went to M/s Uttam Gas and requested for provision of refill as I had run out of gas at home. I was told that it is already evening and that refill could only be delivered on 10.10.2008 as next day (09.10.2008) was a Dussehra Holiday. However, I have not so far been delivered the refill not assigned any reasons for that. Therefore, it is requested that my grievance may, please, be addressed at the earliest so that I may be relieved of the undue hardship to which I am being subjected for no fault of mine.
Thanks.
Yours sincerely,
Dr. Balraj Singh,
Flat No.4, Block-A,
Verma Apartments,
Near Old Beerkhana,
Kanlog, Shimla-171001. (H.P.)
Mobile:[protected].

I am a resident of IIT Roorkee - our cooking gas dealer is "Roorkee gas service" (33 Civil Lines, Roorkee). I am fed up with the extreme irregularity of this dealer in distributing gas cylinder refills. As a recent example, when I went to make a booking for a refill of my gas cylinder on Sep 20, I was told about a rule that bookings were done three weeks after the date of delivery of the last cylinder. This meant that we were at the mercy of the gas cylinder deliverer as he would determine when we could make any subsequent booking for our gas cylinder refill. We were already using our spare second cylinder at that point. The people at Roorkee gas service said that they could not do nothing about the matter. I was then given the date Sep 24 to make the booking. On Sep 24, when I went for the second time, I was told that the cylinder would be delivered ten days after booking - Oct 4. As of Oct 11, 17 days after the date of booking, Sep 24, I still have not received a gas cylinder refill. Today when I went to "Roorkee gas service", saying that both our cylinders are now finished and inequired why I had still not received a refill a good 17 days after Sep 24, I was told that they themselves had received fresh cylinders yesterday and that I should be receiving the same on Oct 13. I have been given to understand by a friend in IIT Roorkee who had made a booking about the same time as I, that he had to go again and was then given a cylinder today. What the heck am I supposed to do?

I was given oil mix petrol for my bike TVS Apache 150cc on AUG 06 2008, and found some stress on engine and even spoke with bunk people and they say yes its true and cant do anything. I bought petrol for RS 200/-, and they should have told me if petrol mix and i was not the only guy. Many like dint know the fact and it cost my bike.
Transaction Detail:
MID:[protected], TID:13579403, Batch:000814, ROCNO:012124
Sale:
Acct:[protected]
Name:629124 VISA DEBITCARD
EXP:10/17
AMT:RS200, Auth Code:031660

Petrol Bunk Details:
No:25702220
TIN:[protected]
KST:0252223/8-4-200

Kaveri Service STN, 80FT road, Koramangala, Bangalore

Haresh Parmar
G-401, Karanavatinagar
Opp. AMC Swimming Pool,
Sabarmati,
Ahmedabad – 380 005
[protected]@rediffmail.com
M - [protected]

August 9, 2008

To,
Complaint Officer
Indan Gas,
3rd Floor, Ashoka Chambers,
Rasala Marg, Mithakhali Six Road,
Ahmedabad – 380 006

Sub.: Delays Delivery of Refill of Cylinder

Ref. : Connection no. 13951

Dear Sir,

I am the consumer of Indane Gas bearing consumer No.: 13951, the supply of refill of cylinder through M/s. Prajal Gas Servoce, Sabarmati, Ahmedabad. I have booked my gas refill connection on July 21, 2008 in Prajal Gas Service, but I regret to inform you that till date August 09, 2008, I have not received my Gas Refill connection from M/s. Prajal Gas Services. Sir, I have hold only one Gas connection and it is very difficult to carry on without Gas connection. I have 18 times call to their office including 7 times personally met with them and requesting to supply my gas connection, but they are deliberately ignored me and misbehavior with me. I suprised to note that the as per rules framed by Government of Gujarat, every family having only gas connection they shall be entitled to Gas connection within 7 days.

I strongly contempt the attitude and request the higher authorities to take the complaint against such Agency under intimation to me. Further, I request to acknowledge my complaint and rectify earliest possible. I Hope to get the delivery of refill of cylinder immediately.


Thanking you,

Yours truly,

Haresh Parmar

Our dealer is Radharaman Gas Services & my Consumer No. is 1436. The regulator became defective in January, 2008 & after lodging a complaint it has been replaced with an old one. I have been requesting the dealer for the last 8 months but the old regulator is not yet replaced. Yesterday(9.10.08) the old regulator stopped functioning and I have dialled[protected] for help. The person on duty has assured to come but did not turn up till 9.00 pm. When contacted he flatly refused to attend, did not tell his name and behaved rudely (You may go & complain anywhere against me, you can't do anything). I shall be grateful if you could kindly arrange to replace the regulator with a new one. It is causing great inconvenience & dangerous too.

Dear Sir,

CONSUMER NO. 1850 – NON DELIVERY OF CYLINDER AND RUDE BEHAVIOUR OF MANAGERS/STAFF/ DELIVERYMAN AT VERMA GAS AGENCY, MANDAVALI, DELHI-110092.

I am writing this e-mail with great anguish and disappointment. SUPPLY FOR THE BOOKING DONE ON 23.09.2008 HAS NOT BEEN AFFECTED TILL 10.10.2008.

I am an Indane consumer (Consumer No. 1850). Earlier I was getting LPG gas through M/s. Roop Gas Agency, New Kondli, Delhi. But to my utter dismay one fine morning when I wanted to book the LPG cylinder, I got a terse reply that I was no more registered with M/s. Roop Gas and that I should contact M/s. Verma Gas Service. THIS ALL HAPPENED WITHOUT ANY PRIOR NOTICE TO ME.

I had no contact numbers of M/s. Verma Gas Service. Hence I had to run from pillar to post to get the contact numbers of your distributor M/s. Verma Gas Agency for booking LPG Cylinder. After toiling for quite some time I was able to get the contact numbers of the above said distributor. However, my experience with the said Agency has not been a memorable one.

SOMEHOW I MANAGED TO REGISTER MY BOOKING FOR LPG CYLINDER WITH VERMA GAS AGENCY ON 23.09.2008. HOWEVER, EVEN ON 10.10.2008 THE LPG CYLINDER HAS NOT YET BEEN DELIVERED TO ME. I am constrained to say that the attitude and behavior of all at Verma Gas Agency is far below than what is desired of a public service organisation. The rude behavior of the booking clerks, the very irresponsible and go to hell attitude of the supervisors/proprietor (SPECIALLY ONE MR. PRAMOD DIXIT) was shocking. When I contacted the agency, the booking clerk tersely informed that the booking had been done and that I should either go to their godown for getting the LPG Cylinder or contact one Mr. Ram Sagar on Mobile No. [protected] or check with the Deliveryman.

Unfortunately, the Mobile No. [protected] is perpetually switched off and the deliveryman Mr. Lokesh seems to be in complete control of the affairs at the Varma Roop Gas Agency. He is in a habit of entering in arguments with the consumers, using abusing language, delivering the underweight cylinders and providing LPG Cylinders to unauthorized persons for a higher price. THIS DEFINITELY SMELLS OF A DEEP NEXUS BETWEEN THE DELIVERYMAN AND THE MANAGERS AT THE VERMA GAS AGENCY.

The result is that the honest and genuine consumers are being harassed by all at the said Varma Gas Agency. YOU CAN APPRECIATE THE PLIGHT OF A CONSUMER WHO HAS DONE THE BOOKING ON 23.09.2008 AND HAS NOT RECEIVED THE LPG CYLINDER TILL 10.10.2008. This is all despite the fact that in my neighbourhood delivery for booking done on 03.10.2008 has been effected on 04.10.2008.

On 04.10.2008 I tried to reason with Mr. Pramod Dixit on the issue but he was not at all willing to listen. He was very discourteous, rude and the only reply that he gave was that he will check the status of the booking EVEN THOUGH TO HIS own ADMISSION THE DELIVERY WAS BEING EFFECTED THE SAME DAY AND THERE WAS NO QUEUE FOR delivery of cylinders which was being effected the same day. Again on 08.10.2008 I contacted Verma Gas Agency and the reply was the same that I should go to the godown or contact Mr. Ram Sagar on Mobile No. [protected] (which was again constantly switched off).

I am bringing the above to your kind notice with a fervent hope that my grievances will be redressed expeditiously and suitable action would be taken against the erring Gas Agency and its proprietors/employees.

Kind Regards

Govind Singh Rawat
52-C, DDA Flats,
Gazipur, Delhi – 110 096

Dear Sir,
I am LPG gas consumer, I deal with M/s Rajendra Gas Agencies, Ambabari, Jaipur service who are the distibutor of my area, My consumber No. 16359. My problem is after booking they have not supply the gas home delivery. Presentely i book the gas 23 September 2008, today is 13 October, no cylender reach at my home. I request you please solve my problem.

Sunil Kumar Jhalani
3/7, Behind Studio Kumar, Parasram Nagar,
Dehar Ke Bala Ji, Jaipur