Indian Oil Corporation [IOC] Complaints & Reviews

We have a gas connection in the name of Head, Dairy Technology Division, National Dairy Research Institute, Karnal since 1/10/1997. This was being used for research work in the laboratories of the Dairy Technology Division of this Central Government Institute. When we went to get the cylinder refilled on 17/10/2008 we were told by the dealer (Ms Bhagwaria Gas Service, Hansi Road, Karnal) that our connection/ consumership has been cancelled as no refill had been done for the past 6 months. Kindly revive this, as important research work of a National Institute is suffering for want of gas.

MOIDEEN KUTTY A.P,
PUTHANATHANI,
PO PUNNATHALA,
MALAPPURAM DIST,
KERALA, PIN. 676552.
MY CONSUMER NO.11475,
I.O.C DISTRIBOTOR NAME: MEGHA INDANE SERVICE,
KOTTAKKAL, MALAPPURAM DIST.
I booked for a refill cylinder on 28.8.2008 as booking No.9 but supply not given even after repeated request till[protected].The earliar booking also delivered in delayed manner.

The following Gas Distributor/Dealer of Indane (of the famed Indian Oil Corporation Limited) is harassing and not providing Gas cylinders and has been asking for Voter Crad and PAN cards to book Gas Cylinder.

MAA SARALA GAS SERVICE
(LPG DISTRIBUTOR FOR JAGATSINGHPUR)
AT-MAKUNDPUR, DT.- JAGATSINGHPUR, ORISSA-754103
CODE NO.[protected]
PH. NO.[protected]

I'm a 6 year old customer of Indane LPG. My details are as under;

RANGADHAR DASH
CONSUMER NO.- 965945

HAD MY CONNECTION IN JODA, DT-KEONJHAR, ORISSA-758034. GOT SHIFTED TO THIS PLACE RECENTLY.

Dear Sir/Madam,
I am Rukmini Chaudhuri from Kolkata. I recently wanted to apply for a new LPG domestic gas connection with Nilagni( 32/4 Beadon Street, Kolkata 6) in my new home in Duff Street where I will be shifting after my marriage. I was asked to bring both Ration card and Voter's Id card as proof. Since I am permanently uptil now residing in Jodhpur Park, Kolkata, I have not received my ration card and voter's Id card of the new address and still have the said documents in my paternal address, which I duly produced to the dealer. However The dealer refused to book a new connection. When I insisted that If I produce only ration card as it is not so easy to get a changed voter's id card so soon they were also not willing with that document. They want both the documents. They are also not accepting other documents as address proof like Electricity bill/ Corporation bill. Is it practically possible for a newly wed couple who are just starting life in a new home with a new address to have both the Ration card and the Voter's Id card simultaneously(any one will not be accepted by the dealer) at such a short notice? I would be obliged if you give me the necessary advise on how to proceed with this matter.
Yours sincerely,
Rukmini Chaudhuri,
Kolkata

Sir,
I am a consumer of indane gas for the last 20 years with the connection in Reshmi Gas, the authorised dealer of indane at Tripunithura, Ernakulam district, kerala. Nowadays they are making so many problems regarding Gas booking. One day in the month of June 2008, i've called them for Gas booking, They told me that your connection has transffered to another Agency named Kairali Gas and they will deal you in future; and gave...

This distributor has office at No.71/1, mehta Arcade, 15th Crs, 6th Ph, J P Nagar, Bangalore - 560078. They will never pick up the call. I have been trying three phone no.22458991, 41216940, 22456296 continuously for four hours. Many times it rings, no one will pick up. This is happened form several moths. Very Very bad service. IOCL or someone please do something for this.

I am a resident of suryapuri devi mandap road ranhi jharkhand. I am totally fade up of the service of INDANE GAS here. I have booked a cylinder two months ago and have not got delivery of gas till now.

my name is mr. g. francis having consumer no. 28282 at devi gas service jabalpur. i have booked my gas cylinder on 01/10/2008 and have repetedly asked the agency to supply it. but there was no responce for it. earlyer also i have faced the same problem and had complain it to the sales officer there . (iti tandon) she told me that in future there willl be no problem redarding it. there are only 2 person in my family and the gas usage is very less . but instade of it they are not supplying the gas on time.

DEAR SIR I HAVE A DOUBLE CYLINDER INDANE CONNECTION NO 04796, IN MY NAME OF SADHAN MONDAL, FROM BALAGARH INDANE SERVICE, JIRAT, HOOGHLY, WESTBENGAL. MY DISTREIBUTER MADE SEVERAL RULES, NO1. THOUGH I HAVE DOUBLE CYLINDER, I CAN BOOK ONLY ONE CYLINDER AT A TIME WHEREAS I HAD TWO CYLINDER EMPTY. NO.2 AFTER GETTING A CYLINDER I CAN BOOK ANOTHER ONLY AFTER 21 DAYS. N0.3 AFTER BOOKING A CYLINDER I GET THAT AFTER A MINIMUM WAITING TIME OF 15 TO 20 DAYS. NO. 4 THEY ALSO NOT GIVING DELEVARY DATE ON THEIR BOOKING SLIP, ONLY BOOKING DATE WRITTEN TWICE DELEVARY DATE WRITTEN BY DELEVARY BOY ON SERVICE CONNECTION BOOK. FOR EXAMPLE I HAVE GOT MY LAST CYLINDER ON 01.09.2008. THEY TAKE MY NEXT BOOKING ON 24.09.2008. TODAY IS 11.10.2008 I.E. 40 DAYS GONE BUT TILLNOW I HAVE NOT RECEIVED MY CYLINDER, AND THE DISTRIBUTER SAYS IT WILL TAKE SOME MORE TIME, THOUGH MY NEIGHBOUR'S MANAGED TO GET THEIR BY GIVING EXTRA 100 -125 FROM SOMEONE. I HAVE ALSO ASKED THEM FOR A NEW CONNECTION, THEY TELLS IT IS "MANDATORY" TO BUY HOT PLATE FROM THEM WHICH IS TOO MUCH HIGHER FROM MARKET PRICE. PLS TAKE ADEQUATE STEP TO SOLVE THE SUPPLY . THANKS & REGARDS SADHAN MONDAL CONNECTION NO 04796

Goevernment Gas agents are seems still in dark. they are rending very poor service and dictating babo dom. In my life worst gas agent I have seen is Shublaxmi Indane, Bopal. Ahmedabad.

When office timing is printed on their list as 8am to 8pm they are not taking booking after 5.30Pm also they never give cylenders without 4-5 reminders and compliants.

Hope new private players with pipe line distribution will solve every one's life problem


thanks/brgds
rajan mathew

MY CONSUMER NO. IS L-13393 WITH LUDHIANA GAS AGENCY, FIELD GANJ, LUDHIANA. I HAVE BOOKED ON 29/09/08 BUT TILL DATE DELIVERY NOT GIVEN. I VISITED OFFICE TWICE BUT NO PROPER RESPONSE. I NEED ONLY ONE CYLINDER AFTER 1.5 MONTHS EVEN THEN IT IS NOT SUPPLIED. MAKING FREQUENT VISITS TO THE AGENCY IS NOT POSSIBLE FOR ME AS I HAVE TO TAKE HALF DAY LEAVE FOR THE SAME. MY WORKING PLACE IS SO FAR FROM THE AGENCY AS WELL AS FROM MY HOUSE. PREVIOUSLY ALSO THE CYLINDER IS SUPPLIED ONLY AFTER TWO VISITS AND ALSO QUERREL WITH THEM. I SHOULD GET PROPER DELIVERY OF THE CYLINDER WITHOUT ANY PROBLEM. WHEN I BOOKED THE CYLINDER THEN WHAT IS THE FUN OF VISITING THEIR OFFICE AGAIN AND AGAIN. PLEASE AUTHORISE THE AGENCY TO DELIVER CYLINDER IN TIME TO AVOID ANY PROBLEM.
THANKS & REGARDS,

IGNATIOUS MP
H.NO.B-14/2561/1 AJIT NAGAR, NEAR MINI ROSE GARDEN,
LUDHIANA.
MY SV NO.IS 1002511 DT. 25/03/98.
LUDHIANA DATED 15/10/08.

Sir,

We hold a Indane gas connection #32321 on my Father's name (R Gopal Reddy) in Mukund enterprises, H.no 3-4-874/D, Barkatpura, Opp. Andhra Yuvathi Mandali. The connection was taken when we resided in HNo. 1-8-264, 2nd floor, Chikkadpally - 500020. We have shifted from Chikkadpally to Chandanagar last year in June 2007. From then we are following up with our old Gas agent to transfer our connection. Till recently he said it is transfered to Chandanagar, but he failed to issue the related documents and never gave us the consumer number alloted for us at Chandanagar. We enquired in Chandanagar and they say no gas connection is transfered on our name. We again enquired the old Indane gas mgr and now after 1 year he says he will return the gas connection amt if we submit the Regulator and empty cylinder and suggests us to take a new connectoin at chandanagar. This is not a good option at all, as there is scarcity of new connections and he made us wait till 1+ years to say all this.

We are now residing at Flat 203, H.No 6-36, Srinilayam, Chandanagar - 500050. Please try to enquire on this and help us get our connection transfered.

Thanking you sir,

Sincerely,
Rajeshwari (d/o R Gopal Reddy)

sir.
i want a new connection, mere pass koi bi gas conection nai hai or mai abi tak private fuel use kar raha hu but now i need a new connection, or mai new connection lene ke liye aapki dealership
JOGINDER ENTERPRISSES, B-3, C -BLOCK, NARAINA VIHAR.
to unhone bola came after 1 month or jab mai aaj gaya to vo bole abi new connection nahi hai or aap moti bagh se connection le but sir i live in naraina village & this dealership is nearest to me to mai moti bagh kyo jao or then he said fir ap moti bagh se yaha transfer kara le, then after they tel me ki aap ek application de de or 7 days ke under aapke ghar checking hogi or wo bhi any time, fir aapko connection mileage fir maine kaha thik hai but unhone hamari appliction nahi li new connection ke liye mana kar dia. to maine unse compl. form or website mangi to unhone mana kar diya or bole jo kar sakte ho kar lo. or unhe baat karne ka koi maners nahi hai. wo customer ko totally full banate hai.
sir, pls help me, or itni bussy life me sir daily office chod kar to jaana possible nai hai.
sir maine waha jitne bi cust. dekhe wo sab bi pareshan the.
sit the gives totaly poor service. plsssssssssssss help me.
nd i m waitin for ur action .
thnks

yashpal
[protected]

sir iam vamshi krishna
iam from
korutla
dist:- karimnagar
andrapradesh
india
pin 505326
sir here we have one agency called sri rama agency
through which we get our domestic cylinder booked
as we have only one delear in our whole region
here we have mare than 2 lacks families
all of them are depending on this delar

so we came to know that one indane acency came and gone away

when ever we to book a cylinder he says that come after one month to book
sir if possible provide us one more gas distubutor to our home town..
if it is not possible with u guys
i'll speak to the collector of our dist
iam waiting for ur replay
g vamshi krishna
vinayaka nagar
korutla
karimnagar
ap
505326

my contact no. [protected]

Dear Sir,

I have Indane Gas connection with GNS gas agency Hyderabad wide Consumer no 32305

My problem is whenever I call for request for refilling, the ettending people never lift the phone and receive the call. I am trying to call this morning since last 2 hours but the phone is ahowing BUSY.

Even the automatic response phone number system is not yet ativated.

I am finding it very difficult to book the refilling cylinder.

Please help me in this regard.

this company is intentionally delaying the delivery of gas cylinders to the consumers. in most of the cases the customer has to visit two to three times. i have also booked on 11th of this month and no delivery has been made. there phone number is always busy.

dear sir, i m costmer of LPG INDANE and my consumer no. is 4216 of ANNAPURNA GAS AGENCY.THERE ARE TWO TELEPHONE GIVEN FOR BOOKING BUT MOST OF THEM NOT ATTENDED...TEL NO ARE[protected] AND[protected].IF SOMEONE LUCKY TO GET PICKED UP THERE IS BIG COMMUNICATION GAS BECAUSE PERSON NEITHER UNDERSTAND ENGLISH NOR HINDI AND I A GOVT SERVANT DOES NOT KNOW MALYALAM. EVEN YOU SUCCEED TO COMMUNICATE TO BOOK...IT WILL TAKE NOT LESS THAN TWO MONTH TO GET SUPPLY. GAS AGENCY IS 30 KM FROM MY RESIDENCE AREA..SO IT VERY DIFFICULT TO GO IN PERSON TO DISCUSS...PLS LOOK INTO MATTER BECAUSE LOT OF TENSION PREVAIL FOR SUCH ISSUE...

I am a customer of Indane Gas. My distributor Paruvelil Gas Services, Chengannur, Alappuzha, Kerala. is not supplying gas regularly.I submitted the complaint few minutes ago without specifying my consumer no. My consumer no. is 16682. I have booked for refil on 21/8/2008 and till date they have not supplied the refilled cylinder.That means we are waiting for 56 days for the cylinder.What a poor service?
I request the Authority to intervene and take necessary steps so as to get the cylinder immedeiately.

Yours faithfully,
K V Chacko

Sir,

I am a defence Officer serving in the Inaian Air Force, presently posted at Coimbatore. My family is residing at Adoor, Kerala. I have an Indane gas connection with M/S Poornima Indane Service ( 555C, 555D/XII ) Parakode, Adoor CODE No. 4984658 having consumer No.26296. My wife is a Gynaecologyst with a leading hospital in Adoor. Getting a refill in time from this agency i.e;after 21 days of booking is an effort more than fighting your enemy. For the last few months, amajor tension at home is on the issue of getting a refill in time especially with me not available at home and my wife also being a working women. My visits to the agency to get the issue resolved has been tremendous, almost every visit to Adoor, I have to go to the agency and meet the agency head. When that did not work, I spoke to the Asst. Manager LPG Sales of that area Shri Lohithakshan and informed him of the attitude of the agency and me not getting refill in time. Now it has become a regular event of me calling up Shri Lohithakshan when the refill does not come even after 30 days plus and only after he intervenes the refill is received. This process of getting refill after the Asst Manager intervenes has been happening for past three times. My last booking for refill has been on 01 Sep 2008 and as on today i.e;13 Oct 2008 I have not received the refill.

This activity has become a stumbling block in the day to day activities that happen at home. It is surprising to know that the shops in this area get the refills in time, probably some nexus which I suspect. There were two agencies in Adoor before, however for the past one year plus there is only one agency which is a limitation on the service. But to face the same issue every time is not acceptable . In todays world getting a LPG refill in time should be an activity routine in nature, however it has become a critical activity . I request the authorities at Indane gas service to look into the matter and initiate remedial action for stopping unauthorised use and also ensure that the family of a defence officer is not subjected to such harrassment. Expecting prompt action from your end.

Thanking you
K A Santhosh Kumar

Gentleman
I am appending below the copy of a complaint which I think is very serious in nature.
Kindly look into it and let me know under which rule your area sales represantative searched the premises of the consumer.
An early reply is solicited.

BIMAL KUMAR KHEMANI,
member TRAP,
TRANSPARENT REELIABLE ACCOUNTABLE PEOPLE’S MOVEMENT
Saha-Prant Sangathan Mantri,
AKHIL BHARATIYA GRAHAK PANCHAYAT BRAJ PRANT,
2/40D, Janakpuri, Marrish Road,
ALIGARH-202001. INDIA
Phone:[protected], MOB:-[protected]
e.mail: bimal.[protected]@rediffmail.com

Complaint as Sent: Saturday, October 11, 2008 10:07 AM

SUB: APPLICATION UNDER RIGHT TO INFORMATION ACT 2005

Copy to:
Sh. A.K. Jain,
Section Officer (PG),
Govt. Of India,
Ministry of Petroleum & Natural Gas,
Shastri Bhavan,
New Delhi

Ref: Your letter No. 17026/1574/2008-PG, dated 07/04/2008

SUB: Gas Connection terminated of Senior Citizens/ Reasons of
termination of LPG Gas connections? Officials visited at our house
played on the tunes of Phagwara Gas Service, Indane distributor.
Scolded us and went away. Kindly specify our faults.

GAS CONNECTIONS NOs. PGS-03502 (JOGINDER PAL MADHOK), PGS-14369
(SURINDER MOHAN MADHOK), H-03583 (RAJNEESH
MADHOK)

Respected Sir,

I, Rajneesh Madhok, resident of B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road, Phagwara solemnly affirm and declare that:
I am residing at the above mentioned my two unmarried uncles who are
bachelors and Senior citizens. I hundred of times submitted the
applications that my wife cook food for the whole family as we live
in joint family and I don't like that my Senior citizen uncles
should cook their food themselves. But my this plea is unheard and
the officials who visit our house are playing in the hands of
Phagwara Gas Service, Industrial Area, Phagwara and scold us which
is against the parameters of human rights and they are violating our
human rights by scolding and misbehaving with us unnecessarily. What
offence we have done? Kindly specify. Whether the Govt like to
snatch the two sqare meals from the mouth of my old uncles. Why we
are being harassed by the officials. At a time when the Ministry of
Petroleum and Natural Gas has asked Oil Mrketing Company Indian Oil
Corporation to take action against Phagwara Gas Service, Industrial
Area, Phagwara (Indane Dealer). The officer belonged to Indian Oil
Corporation and the Department of Food & Civil Supplies visited our
house and had been behaving as if they are the authorities
concerned with Phagwara Gas Service, Industrial Area, Phagwara and
were scolding me and my old uncles as we have done something wrong
by purchasing Gas connections from the Indane dealer and was saying
that they shall get our connections terminated. I specify the
reasons why they are dancing on the tunes of Phagwara Gas Service,
industrial area, Phagwara. Kindly provide the following informations
to me:
Please give a list of all the grievances received from the public
during Fys 2007-08 & 2008-09.
Please give copies of all these grievances.
What action has been taken on each one of these so far?
As per rules and law, in how much time should each one of them be
resolved? Honourable Mr. A.K. Jain Section Officer (PG), Tele No.
23388624 had written to the Director (Mktg), I.O.C.Ltd, New Delhi
under Registered cover vide Letter No. 17026/1574/2008-PG dated
7/04/2008 & Letter No. 17026/662/2008-PG dated 15/07/08. What action
had been taken in the matter. As per the letters it was requested to
you to take action in the matter and send the reply to the applicant
directly under intimation to the Ministry. Whether there is no rules
and regulations framed by the department or the officials have
nothing to do with the officials correspondance.
What penalty is prescribed against the officials if they do not
adhere to these time limits?
What are the reasons for delay in each of the grievances?
What action would be taken against the officials in each case of
delay?
How much LPG Cylinders domestic and Commercial have been issued by
Phagwara Gas Service to the Consumers in the last financial year.
What intitiative the Indane has took to reveal details that why not
the consumption of Commercial LPG cylinders rise in Phagwara Gas
Service.
How much connections have been issued to Commercial LPG customers
and how much cylinders they have consumed in the last finacial
year.
Is there conspiracy in diversion of Domestic LPG cylinders to
Commercial LPG cylinders. Whether the Indane has took steps to
detect. Kindly specify.
That how the cooking Gas cylinders meant for households and are
specially meant for household consumption is being diverted to
commercial establishments like restaurants, Halwayis (Sweet
manufacturers). Why not the department put raid to detect such
misuse and why the department is harassing to the domestic users.
That the domestic LPG costs Rs 348.89 less than the cylinders meant
for commercial use, and this difference leads them into restaurants
and hotels which are supposed to use only industrial LPG. But with
the connivance of the Oil Marketing Companies and Food & Civil
Supplies department officials the said cylinders are being
distributed to the restaurants and sweet manufacturers. Kindly
provide the detail of cylinders supplied in the last financial year
by Phagwara Gas Service to domestic and commercial consumers.
That the question which the Food & Civil Supplies Officer ask to
harass me and my old unles. Is how much LPG cylinder's consumption
is in your house. Sir, it is clearly mentioned that his intention is
to cancell the LPG connections of my old unles who are dependent on
me and my wife is cooking food for them. I said that A LPG cylinder
lasts a month for an average family. However, the restaurant uses
one per day. I would like to mention clearly that the restaurant
uses one per day. That means on the 30th day it consumed 30th
cylinder meant for domestic consumption the clear cut loss of 30*Rs.
348.89=Rs. 10466.70. It is a figure for just a single cylinder
supplied to the restaurant. Now just calculate the figure that the
supply by the said LPG dealer to various hotels, restaurants and
halwayis are not less than 100 cylinders. We suppose the minimum
figure as 100 cylinders diverted to the hotels and restaurants. The
total revenue loss to the exchequer is Rs. 10, 46, 670/- in a month.
That is why the Officer of Food & Civil Supplies department is more
interested to cancell our domestic connections and the said
connection be misued to supply to the commercial users and earn
handsomely. Is it this criteria adopted. Kindly specify.
Whether regular checks and raids have been conducted. Why not the
necessary action to check diversion of domestic LPG by monitoring
LPG distrubutors and carrying out refill audits have been conducted.
It is clear cut system to earn handsomely. The officials of Oil
companies and Food & Civil Supplies Officials have hands in glove.
There is a great discrepancy between the commercial rates the main
cause of diversion of domestic cylinders to commercial. Restaurants,
Halwayis (sweet sellers) take domestic ones in the names of their
waiters, workers and use them indiscrimiantely. The LPG distributor
and the officials who visit our residence just harass to terminate
our connections to make huge profits. Is it. Kindly specify.
Sir, all the officials have hand in glove with Phagwara Gas Service,
Industrial Area, Phagwara so that they are shielding the particular
distributor and harassing me and my old uncles.

Kindly investigate in the matter and specify the reasons of
harassment. When I am writing from the day one that my uncles are
dependent on me and both are bachelors and the same connections are
being run in the joint family from the last twenty years. Now when i
highlighted the malpractices adopted by Phagwara Gas Service,
Industrial Area, Phagwara the concerned owner terminated the
connections alloted to me and my old uncles whereas he is just a
trader and the trader has no power to terminate the connections.
Even then the said dealer terminated the connections alloted to Mr.
Surinder Mohan S/o. Sh. Amar Nath PGS-14369 aged 63 years running
connection from more than 20 years terminated connection of Rajneesh
Madhok S/o. Sh. Sat Parkash Madhok No. H-03583. Phagwara Gas Service
sent letter under UPC cover intimating under Ref: PGS/Mc?5A/0052
Dated 27/02/08 that From the records available with us it has been
observed that you possess the following connections in your name. 1.
PGS-03502, 2. PGS-14369, 3. H-03583. Please note that as per Section
No. 3 of Liquefied Petroleum Gas (Regulation of Supply and
Distribution) order, 2000.
On inquiry when it was found that the letter had been sent under
frivolous and malafide intention to terminate the connections and
the verifying authorities have been proved with the necessary
documents that the connections are in different names and the said
dealer has terminated it with malafide intention. No action had been
taken so far but we are being harassed by the officials as they have
hand in gloves with the said dealer.

I, Rajneesh Madhok S/o Sh. Sat Parkash Madhok resident of B-xxx/63,
Nehru Nagar, St. No. 2, Railway Road, Phagwara wish to seek
information under the RTI Act 2005. As the information needed
pertains to your office.

So, I am submitting the IPO No: ________ dated _________ payable to
the Accounts Officer, Indian Oil Corporation (M.D.), Payable at
Chandigarh.


Thanking you,

Yours truly,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar, St. No. 2,
Railway Road,
Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),[protected],
Tele-fax:[protected]; E-mail: [protected]@vsnl.net