Indian Oil Corporation [IOC] Complaints & Reviews

We booked cooking gas on 02/03/2020. Our booking number is[protected]. We received an sms on 03/03/2020 with an invoice number[protected] without a delivery date and time. When the delivery man came and called (His mobile number [protected]) us at 12:47pm on 04/03/2020, we were out for grocery purchase. We told him that we will be back within 1 hour. When we reached home at 13:36pm we called him to know whether he is nearby. He said that he already send the message to ioc and told us call the agent sainik gas number [protected]. When we called the agent at 15:25pm on 04/03/2020 to know whether to cancel our booking and book again. They said don’t cancel, we will deliver within 2 days. From that date we were waiting for the gas delivery without going anywhere. This morning (06/03/2020) at 09:19am we received an sms “dear indane customer, your booking[protected] has been cancelled due to returned thrice”. So, we called the agent to know the fact, they receive information only after 3 days and told us book the gas again. We don’t know what is “returned thrice”. The delivery man called us only once. Our concerns are:
A) why the agent didn’t tell us to book again when we called then on 4th.
B) why they mention “returned thrice”. It is a lie and blaming the consumer.
C) they together wasted our 3 days time waiting for gas.
This is not the first time they are doing this to us. We kindly request you to look into this matter and give us justice. Thanks and regards

Today i received a msg that notify me to delivery lpg by me. Butit is not actually last month on 22/02/2020 only i received my lpg. So, i informed you sir that illegally someone booking and delivered from my lpg id and its happening from many months may be years. I think it is not only me may hundred or thousand peoples are suffering like this. Some are doing the illegal things and they supply otherone in profitable rate. So this type of corruption is going happening and we consumers suffering. I heartily request you to that take immediate action plz and secure us.

Sir
Sabha indane gas agent, maduvankarai, cart track road, guindy, chennai-,
[protected],[protected], for the past few months, just like an industry at 1774, 4th main road, tnhb, velachery, chennai-42, is doing loading and unloading of gas cylinders in the public road, mini lorry, tri-cycles and two wheelers, causing unbearable noise to the residence in the area and causing traffic and dust pollution, day and night without minding others as human beings. This causes great mental torturing and peacelessness to the residence and elders living in that area. The only aim of the said agent is to make money without caring about the welfare of the residence there. Your company has to take proper action to prevent him to do same to protect the life of the people and safe guard them. There is no use to delaying the matter. I feel that necessary action will be taken by the company immeciately.
Thanking you.

Customer no.00332, Joyshree Bera, ID[protected].I booked for refill on 29.01.20 vide booking no.320912, invoice no. [protected] amounting to Rs.748.50 on 02.02.2020 but not delivered.Next I further booked on 09.02.2020 vide booking no.327533, for which invoice no.[protected] amounting to Rs.748.50 on 11.02.2020 but cylinder has not been delivered.I moved to the office 14.02.2020. Then cylinder was delivered on 15.02.2020 vide invoice no. [protected] dated 12.02.2020 amounting to Rs.897.50. But no message was sent to registered Mobile about the invoice.It is also noted that No. of cylinder delivered is shown 9 instead of 7 which is not as per govt. norms, I think. Please do the needful.

From last year i didn't recieving lpg subsidy and i never booked and received that's much of lpg as per your apps data im my profile. And also your complain site didn't work also your company customer care service number always bg everytime, it's useless. If you check yourself, i hope you know my problem. So, help me and solve my problem. Thank you.

Cons no. 49960 dev agencies
After confirming that the cylinder will be delivered in two days and cash bill for rs 881 raised.
Booking cancelled without valid reason
Why and what is happening with ioc
Difficult to understand and the reasoning by loc is without logic
Order booked on 28.2.20
Ref no.[protected]
Invoice no[protected] for rs881
Booking cancelled due to 48 hrs cancellation as open order already exist for consumer

Hi
My name is kshitij. I writing this mail to complain regarding one of your employees located in
Ramamurthy nagar, banaswadi, bangalore urban, bengaluru, karnataka 560016 -
Petrol bunk - i have no information about about the employee but i remember the time which was between 21:10pm to 21:30pm on 29 feb 2020 and request you check the cctv footage of that day. I have also called on [protected] (As on google) and spoke to pasha regarding this. Your employee raised his hand on me regardless of knowing what happened. I request you to please take strict action against him as i am also going to raise a police complaint on him. And m not waiting for your reply.

Dear sir,
I booked a gas cylinder yesterday and payment has been made online tyhrough net banking.
My customer id:[protected]
Lpg id:[protected]
Sv. No.:1/5311259
Name: mousumi halder adhikary
Today gas delivery boy had come with filled cylinder and keep it at my kitchen and ask for money. I told him that payment has been made online and show him payment confirmation massage. I also told him that invoice had been generated. But he & aladdin's representative mr. Malay ignore to give us filled cylinder and left my house. Their behavior was very rude and language was ill that harassed us most. I need punishable action against them and also need filled gas cylinder today. I am suffering from lack of gas for cooking since a couple of days.
Please take necessary action immidiately.

My consumer number is 725240 with the name of niharika srivastava, when ever we booked gas while online or calling, maximum time it was sold to some other person in black. When i spoke with my hooker he started misbehaving with me by saying that he will sell my booked gas go and do my complaint in office no one will going to do anything and it is true. The manager of gas agency directly said that he can't do like this. I had complained many time their but no action could be taken by any of them and the manager was not ready to share the employee id of his and the hooker. I have the call recordings of conversation between me and gas agency's manager. Kindly take a strict action on hooker and terminate this type of hooker from the gas agency.

Dear government kindly take hard action against them... They were cheating customers by giving wrong consumer number and this is first mistake then they wont deleiver the cylinder right on time, yes as per their promise my refilled cylinder should supposed to delivered yesterday itself but till now i haven't got any single information from them, if i try to contact them the given number either be wrong or always unreachable the both numbers, they why they given numbers to customers just to fool indian government and its citizen, please bash them, this is the second mistake... Third one is not digestible at all yes they were also the one of roots behind black money, yeah they were charging (Deleivery guy) bill+40rs for each cylinder from consumer, if we ask deleivery guy he is saying your distributor only ask us to collect as a salary it's my salary so u have to give, if we started speaking rules and ask them a bill for 40, they shout at them and all our neighbour started looking at us... Uffss the money rippers... Please take severe action against them

My mobile number is registered to some other consumer number than my consumer number. Through ivrs number i booked cylinder but it got bookings to some other consumer number unknowingly and i paid through online payment also and after 5days i inquired the gas agency about this they said we are not able to trace the consumer number which i booked and paid and they said i gave this mobile number for that consumer number but i have not got any gas connection before and i have not gave my number to anybody also because am using this mobile number for the past ten years here my fault is not there and they linked my mobile number to some other person belongs to indane gas agency, and the consumer number which i paid is cx16388118 and booking ref no:[protected] and bill invoiceÂ
No:[protected] and payment refÂ
No:[protected] for your reference. Please help me to get the amount i paid online of rs.748/-
I already raised complaint one month before on 9th january 2020 and my amount is not yet refunded and don't know the status of that complaint and again am raising complaint please take action to refund my amount. Kindly do the needful.
Thanking you

Sir my name is paul. I recieved lpg subsidy till december 2019. When i refilled the cylinder in february 2020 ie on 13.02.2020, the subsidy amount not credited in my sbi account and says that adhar linking status is inactivea/c no protected..4708. Sbi vaduvanchal ifsc code sbin0011922. My adhaar linked with bank. My adhaar no (Protected).
Sir pls check the issue and make the adhar linking status active again.
Thanking you

Hello team,
I have tried to book refill cylinder on 28th september, 2019. The amount has been deducted from my bank account but transaction failed. Website display the error message due to some technical reason. I have filed online complaint (Complaint no: 1-[protected]) and i got reply as dear consumer, regretted for the inconvenience. Advised the distributor to look into the matter.
I have contacted the distributor - m/s city gas service, beltola, guwahati, assam but no positive reply i got from them. I again filed a online complaint (Complaint no: 1-[protected]) and i got reply dear consumer, regretted for the inconvenience. As reported by the distributor your issue is resolved, i contacted distributor again but they are clueless.

Kindly help me to sort it out this, its been pending for quite some time.
Name: k bhagawati
Lpg id: [protected]
Consumer no: cx27321426
Amount paid: 634.50 (Excluding bank charges)
Date:28.09.2019

Regards,
K bhagawati

I have raised a request to fill my cylinder on 19.02.2020. And i am waiting for the cylinder to deliver.

Suddenly i was surprised to receive a message that the cylinder has been delivered on 21.02.2020, even since i have not received any cylinder till date. This was repeated in my case for the second time.

Last month the same thing happened and i have contacted the delivery boy regarding the issue. He informed that he had delivered our cylinder to someone else who are in need and requested to deliver us within short time.

The same thing is being continued every month nd it should be put to a end.

Hope you understand and resolve the issue.

This to inform you that i am the customer of rv enterprises gas agency, patna (Indane gas). My consumer id is [protected]. When ever i booked cylinder from them. Every time i received 2 to 3 kg less in weight yesterday[protected].. My cylinder has delivered at my home with having 4 kg less weight.. I was not at home that time, only my grandmother were at home she collected the cylinder and also she argue with him regarding the less weight.. But the cylinder delivery person said 'every thing is ok. Please take action

There is no paytm service at 9 pm. On enquiry the manager told me the person who are appointed for filling petrol are illiterate and they don't have knowledge in paytm usage. And more over he told me there is no complaint book available with him due to the concern person kept under his control. For making complaint he told me to come tomorrow only. He rashedly told me either to take petrol or leave the place immediately. He added what ever you want you do.., we know how to manage the official, it's very normal thing only.
This is the behaviour and service at m s annapoorna agencies, nh5, vizag.

Sir,

I am to inform you that i have not been receiving the lpg subsidy in respect of consumer number 5070 in respect of parvesh kumar. My gas agency is bedi indane, north east delhi, delhi-110053 for the last 2-3 months i. E. For december, 2019 and january, 2020.

I shall be grateful to you, if you could kindly look into the matter and arrange to release the lpg subsidy for the months of december, 2019 and january, 2020 at the earliest.

Thanking you,

Yours faithfully

Parvesh kumar
R/o b-288/1, gali no.12
Bhajan pura
Delhi-110053
Mobile no.[protected]

Hi team,
My name is satpal near to my residence in indian oil petrol pump near laxmi bazar, madanpuri rd, madanpuri, sector 8, gurgaon.

The quantity as per litre is less and they are cheating with customers as on name of iocl.
I request you to please take an action on this.

Earlier also i have raised a complaint but nothing happened and if it persist so, i will escalate to higher authority.

Regards
Satpal
[protected]

Vechile no. Pb 01b 0451 your dhakoli zirakpur natraj fill station petrolpump zirakpur employee by mistake has filled petrol in my swift diesel vdi car we pull the car in garage and clean the diesel tanky he charged us 1000 rs for clean the tanky and asking other charges for diesel they such a rude staff misbehaving very badly with us we reported to police station sector 20 panchkula we need justice please help us... My contact [protected]

I booked my refill on 5th Feb 2020...after 10 days my invoice is generated ..still not delivered. i complained in ioc customer care ..they send the same response like please wait one or two days ...now its 17th days from booking date..Still No response...i want my refill soon and take action against the against.

pincode 600119
Sri ambiram gas agency - sollinganallur

I have attached my refill order screen..