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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 17, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 232

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K
Kalpesh Sonagela
from Mumbai, Maharashtra
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not able to update my residential address and email

Address:Thane, Maharashtra, 400608
Website:IRCTC.co.in

I am a regular user of irctc and off late i have been facing problem in updating my profile. I have changed my residence from mumbai to thane and wanna update the same but i am not permited i get a message mobile number already in use.
Also my marital status has changed but not being updated. What if tomorrow something happens to me then how will my family member be reported about me.

I would really be greatful if this...
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A
Amit Mhatre
from Mumbai, Maharashtra
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unable to book a ticket

Address:Thane, Maharashtra, 421202
Website:www.irctc.co.in

Dear sir / mam,

I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 8 am to 10 am per ip address/user id"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week.

This is happening for all the users which i have discussed with. Kindly resolve...
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C
chitra goyal
from Lucknow, Uttar Pradesh
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non refund for train cancellation and proper guidence by custmor care executives

Address:New Delhi, Delhi
Website:www.irctc.co.in

I booked talkal ticket using irctc website from dausa to allahabad for 4 persons.
On the date of journay train get cancled for our station then i call the customer care number and they told me you will get refund automatic in 6-7 woring days
When i dont get it i call again they told me to mail all details on [protected]@irctc.co.in
When i mail them i got a system genrtated reply with a id which is [irctc #6192720].3rd time i...
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A
Akhila Eluru
from Chirala, Andhra Pradesh
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money not refunded and extra money is deducted from my bank account

Address:530001
Website:Irctc rail connect

I booked the following tickets from irctc from my icici bank account :
1) train no-12740, pnr no-[protected], transaction id-[protected], status-confirmed
2) train no-12739, pnr no-[protected], transaction id-[protected], status-cancelled
3) train no-12739, pnr no-[protected], transaction id-[protected], status-confirmed
You charges =inr 2923.6
Actually it should be around inr 2192 and you'll did...
+4 photos
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N
Neeraj Sonu
from Mumbai, Maharashtra
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bad behaviour of rpf constable

Address:Vaishali, Bihar, 844507
Website:Railway police force

Respected sir, i was traveling in train 12150, from danapur to pune, at night time my at 10:35 my leg come out little from my seat, rpf constable stricked on my leg while i was sleeping, and told keep it under the sheat, i wake up and told you r doing wrong, u must tel me, don't strike on the leg, it's not allow, he told shut up outherwise i slap your face to, it's type of constabl are in our system, please do action on this type of person,...
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S
Scorpio7
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

sbi irctc card - shubh yatra login

Address:Chennai, Tamil Nadu, 600042

I have been trying to login through subhyatra and with a user name given. Then it asks me to reset the password since I am first timer for subhyatra login. When I try to rest the password it takes me to another page where it asks me to again login and type a new password. Here what is the user name I have to give? If I give subhyatra user name then it says as invalid user ID. If i give my regular irctc login user name then it resets that...
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R
ranita chakravorty
from Kharagpur, West Bengal
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reservation

Address:Birbhum, West Bengal, 731235

Unreserved passengers travelling in reserved compartment. Despite of several perusal by the tte no response from the passengers. They are neither ready to pay for reservation nor ready to leave the compartment. This is being reported from visva bharati fast passenger train d1 compartment.
It is requested to take a strict action against this otherwise the genuine passengers are facing problems. This is reported for the better interest...
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M
Manish c y
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

complaint about refund

Address:Mumbai City, Maharashtra, 400037
Website:www.irctc.co.in

Dear, sir i return my journy ticket which was booked from my irctc account. Journey date was 11 july 2017. But due to certain problem that ticket i cancelled from irctc i got message your money will be refunded in 7 working days. But i did not get my money i checked on my irctc account there refund status is refunded. I went to my bank he said to my do mail on irctc
My transaction id is [protected]...
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R
rkjain0911
from Ajmer, Rajasthan
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money has not been refunded since july 2016

Address:New Delhi, Delhi, 110001
Website:irctc.co.in

I was booking a ticket with irctc website but my transaction got failed. But money was deducted from my bank account. I have mailed irctc regarding this in nov 2016. They had assured me that money will be refunded but no action has been taken till now.
Transaction no. [protected]
Amount deducted 3642rs
Date of booking 27 june 2016
Date of journey 29 june 2016

I have received mail from mr. Parivesh...
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S
Supriya Guha
from Kolkata, West Bengal
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money deducted from bank account but ticket not issued

Address:700076
Website:www.irctc.co.in

An amoount of rs.8300 is deducted from my account on 19/07/2017 while purchasing four railway tickets in ac three tier from sealdah (Sdah) to new delhi (Ndls) in duronto express 12259. The tickets are dated 19/10/2017. Money is deducted but no tickets are issued. It is my request, please look into the matter as soon as possible and refund my money.
My maid [protected]@gmail.com...
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Address:East Godavari, Andhra Pradesh

1) i have booked a ticket from irctc using debit card and after that i have cancelled the ticket.
2) pnr:[protected] visakha express bording at rajahmundry[protected] and the ticket was cancelled on[protected].
3) raised tdr : 208615
4) after long time i get below message:
" amount of rs. 285/- is processed as refund in respect of tdr no. 208615 vide case no. C 508/2339/17/01 and
The said amount will be...
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Dhanunjai
from Visakhapatnam, Andhra Pradesh
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12516 / ghy tvc express d1 coach not available

Address:530008
Website:www.irctc.co.in

Dear sir,

I was booked e-ticket on 13-jul-2017 from: visakhapatnam (Vskp) to vijayawada jn (Bza) on that day i'm facing very horrible situation as i reserved d1 coach is not available, i have 2 year old kid and my father age is 66 years and my mother 54 years she had a knee pain also we are search for d1 coach from train front to back two to three times but that coach is not available and i informed same thing to tt he told...
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A
alokakshar
from Jagraon, Punjab
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refund of waiting online booked tickets

Address:Khagaria, Bihar, 851216
Website:irctc.co.in

I have booked an online ticket pnr no [protected] train 13237 tqwl36 satyam kumar on date 09-07-17 and today date is 19-07-1
But it cant be conformed and cancelled but did not get the refunded money yet.

Please resolve my problem as immediately as possible.

The ticket checker also collected money from me much more then its real cost.

Thanks i hope it must be resolved....
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V
Vineet wahi
from Gurgaon, Haryana
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late running of the train and very low grade facilities/maintenance

My name is vineet and i am travelling in this train porvotar sampark kranti, train no 15601, from guwahati to delhi boarded on 18/7/17. My pnr no. Is [protected], ticket no is 39723151. The train was running from guwhati till mughal sarai in accurate speed and proper timing but after that the train is running so slow and stopping at so many stations or any where else too unnecessarily like any passenger train. I am not able to understand why...
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P
periyasamydte
from Nattam, Tamil Nadu
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irctc - money not refunded.

Irctc
Transaction id: [protected]
Train no: 16860/maq mangalore exp
Date of booking: 15.07.2017
Reservation status: not booked
Payment status: settled
Payment bank: credit & debit cards/ net banking/ wallet (Powered by paytm)
Transaction amount: 765.93

Now irctc website shows
Refund status: refunded
Bank: paytmag

But no refund money credited in...
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N
NRamnath
from Hyderabad, Telangana
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unable to sign up to irctc.co.in

Address:New Delhi, Delhi, 110001

I have completed the entire registration process. My login id is rampriya1.
However, there were some errors while filling up my address, which has been corrected. The web page keeps giving error message"invalid captcha"
But there is no captcha showing up on the screen.
Hence i am unable to complete the registration.
Kindly assist.
Regards
Ramnath...
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R
ravi_2212
from Lucknow, Uttar Pradesh
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nothing received refund till now

Address:New Delhi, Delhi
Website:irctc.co.in

Sir, i have booked my train ticket on 9.5.2017 and cancelled on 12.5.2017
Refund the amount of rs 305 is not received till now. Paytm order id : [protected], pnr no. : [protected]

Irctc care send this message :-

Dear customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in...
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R
Rahuljha7
from Delhi, Delhi
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forget my irctc user id and password

Address:New Delhi, Delhi, 110085

I have forgot my irctc user id and password. And my old email id is also deleted which was [protected]@gmail.com which i had used to create the ircts user id. Though i have my mobile no. Which was used in creating irctc id. I. E - [protected]. And due to this mobile no. I also not able to create a new one because it is already registered. So please help me in solving this issue....
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R
Rohith Shankar
from Muluppilagadu, Kerala
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4 hours delay of train 12650 and misbehaving of ticket collector

Address:New Delhi, Delhi
Website:www.irctc.co.in

I was travelling from delhi to bangalore on train no. 12650, the departure date was 16/07/2017 and the arrival date and time was 17/07/2017 19.25 at ypr station as it was 20.00 and the train was still at dharmavaram jn. I went to the tc and asked to the train delay and he replied me with a cool reply telling that it goes everyday late and if you want to do anything about it go tweet and scolded me with too bad words and pushed me away telling...
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Nikhil Tirlotkar
from Mumbai, Maharashtra
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irctc application

Address:Pune, Maharashtra

Hi myself nikhil tirlotkar. My login id is nikhilt992. And register mobile number [protected]. I am register wrong email id nikhil. [protected]@reddifmail.com instead of nikhil. [protected]@rediffmail.com
So kindly change my email id on priority as verfincation is pending and i ma unable to book tickets through side. So please do the needful.
Correct email id: nikhil. [protected]@rediffmail.com

Regards,
Nikhil...
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