Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have cancelled my train tickets booked in oct'16 and yr 2017 but i have not received refund amount. I have dropped them several mail but every time a new ticket id is generated, on there request i have provided my bank statements.
Refund id for year 2016 tickets:
[protected]
[protected]
Prn no for year 2017 tickets:
[protected]
[protected]

Train 22901 reaches chittod junction and i go to the water vendor for 1 litre of water.. He confirms that i don't have my own bottle... Says it would cost 10... When i say the cost is 8 he points to another fellow who says don't have change.. On pointing that they are giving change to others he says drink some water and would refill for 2 rupees.
Why i as a consumer have to ask for the right price to be charged 3 times

Due to flood & bridge washed out between rayagada - therubali, in odisha on 16.07.2017 the train no. 18302 tapaswani express cancelled. Till date i have not received the ticket money booked through irctc automatically as per rule for cancelled train.

The detail as given below:
Transaction id [protected]
Pnr [protected]
Date of journey 16.07.2017
Date of booking 14.07.2017

My mail id.[protected]@gmail.com
Mobile no.[protected]

No refund has been granted on filling tdr as they mentioned reason for repudiation/rejection:, no edr has been fed against the particular pnr as party has travelled.

Tte are selling out ticket to other and reporting false information on station, and our refund is not given.

The tt are corrupted as sell our ticket to another passenger so they dont file edr report of our absence.

This is my second time i hve not received my refund.

Sir,
I am waiting for my parcel since two month.
Some goods are parceled by me from jamnagar to patna on date 26. May 17, on train no 15635 (Okha guwahati exp).
But parceled deppt told that they do not receive parcel and no body search it manually.
How can i get this kindly do needful
Parcel no b081403
Cont no - [protected]

Prices in railway station vijayawada (Bza) are really high for a common man to afford. The meals and water bottles are sold for higher prices than the mrp. I bought a packet of puri which was sold for ₹40 (Mrp-₹30), i showed him the mrp but he was not willing to give it for ₹30. And moreover i found chappati in it instead of puri. Water bottles are sold for ₹20 instead of ₹15, if questioned about this they won't give the water bottle.

I sincerely request the concerned authority to take strict action against the vendors.

I was trying to book tatkal ticket but i received an error

"error details
You are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address"

Around 3 month ago i never used my irctc id and laptop (Wifi) for tatkal ticket

There are giving wrong answer about this problem

Irctc doing big blander nothing else.
Irctc doing benefiting the own agents and normal public is suffering.
Most of people do not know "what is ip address"? Irtctc is making fool to those people (Normal public) who have less knowledge computer

Dear sir
I have booked ticket itarashi to varanashi on 13.5.2017 in 2ac birth. Ticket details are
Pnr. No.[protected]
Sex-mmob. No.[protected]

Kindly let me know why the ticket is not confirm from w-1 after 59 days.

Regards,

K. B sahib

Mode of payment in cash.

Kindly refund the amount through m. O.
K. B sahib
Tibrewala electrical,
Plot no.93, kh. No.67,
Shiv ganga industrial estate,
Vill-lakeshwari, bhagwanpur,
Tehsil - roorkee - pin 247 667,

Oyr family of 5 members are travelling by seshadri express to white field and we have been alloted rac of same berth number for two members. What is the condition now all are oldage people except me then how can they adjust in one sleeper itself. While booking it was under waiting list and after the chart is prepared then rac is assigned with same number for two people how is that possible. If there are no seats than why to give rac same number for both.

I had already complained on 21st july and now is the second time. My refund for ticket cancellation is not credited. I had cancelled ticket on 15th july.

Transaction i'd-[protected]
Refund id-[protected]
Transaction amount - rs 1885
Refund amount - rs 1695

In the website it is showing already refunded on 15th july
Bank name - payumpp

Please let me know when my money will be credited. Already it is 13th day.

Transaction id:[protected] pnr no [protected]
Train no./name:12902 / gujarat mail
Date of journey:18-aug-2017
Date of boarding:18-aug-2017
Class:sleeper class (Sl)
From:ahmedabad jn (Adi) to:borivali (Bvi)
Boarding:ahmedabad jn (Adi)
Resv upto:borivali (Bvi) quota: general (Gn)
Date of cancellation:10-jul-2017 19:01:33 hrs
Ticket type: e-ticket cancellation id:[protected]

27 july, 2017 "debit ics[protected]igabrpfuc6commission on irctc" and "debit ics[protected]igabrpjmv9commission on irctc" rs 11.80 has been deducted twice on the same day in my sbi account.
22 july, 2017 "debit ics[protected]igabrkhpk1commission on irctc" rs 11.80 was also deducted in my sbi account
I booked tickets thrice through irctc by netbanking on 20th july and 21st july, 2017.

Why this deduction is made without prior notice? Shall i get my money back?

I had booked a train ticket from www.irctc.co.in
Ticket details : pnr no: [protected]
Train no : 12452
From : new delhi to kanpur
Date : 23-july-2017

I got to know around 8 pm on[protected] that my ticket is not fully confirmed & is rac. So i decided to cancel it, hence i visited irctc website. But the website was down and carried a message that it will be back only next morning. Then i called up irctc helpline number[protected] to get my ticket cancelled. They were also unable to cancel my ticket due to the website being down, so they instructed me to write a mail to [protected]@irctc.co.in for getting my ticket cancelled & the time of my mail will be considered for refund rules. So i emailed for cancelling it, my mail was sent at 8.18 pm on[protected] which is around 3 hours before the scheduled departure. Now by the cancellation rules they have ro refund back the entire amount minus clerikal charges if rac tickets are cancelled 30 minutes before departure. But irctc has refused to do so, despite of writing them several mails. Now they have stopped responding also. Kindly help me with my case

I cancelled two tickets to lucknow on 19th of july 2017 and the refund amount hasn't been credited to my bank account yet. The cancellation message read that the amount will be credited within 3-4 days. It has been over a week now and no money has been refunded to me. I request you to look into the matter and credit the due amount as soon as possible.

Thank you

I am a usual traveller in train no:16342. Today, i mean july 27, 2017, the train was halted for a long time for rail clearance at cheppad as well as harippad.. I need to board at ernakulam and the right time of train to reach at ernakulam is 9:40 pm. Today i reached at 10:30. This has been becoming a routine for a long time as i am a usual passenger of this train. Railway should take this complaint as an urgent consideration of many similar passengers like me.. Kindly do resolve this situation.in future journeys also

I have a few days back received my sbi irctc card embossing a loyalty number promising a host of benefits about booking of rail ticket. The card has been activated.
This loyalty number cannot be added after logging in to my existing log in id with irctc as i am getting a message that registration fee has not been paid.
The matter was taken up with irctc and i was advised that they cannot do anything and i must approach sbi. Sbi advised me to register a new id with irctc. New registration could not be made because my e mail id and phone number are linked with my existing user id with irctc.
Now what do i do?

We were travelling from raipur to agra in gondwana exp (12409), we ordered food in itarsi from a person taking orders on behalf of irctc. He asked for ₹100 for a veg plate containing 3 rotis, 3 sabzis, picked etc. We ordered 2 plates. When food got delivered we realised even 30 rs food from street side was enough instead of this plate, it was having roti/chapati which weren't baked, they were 80% raw, sabzi didn't taste good. When we asked the person why are chapati raw, he arrogantly replied that it same in every plate, we said why, his reply was something that everyone does, blaming others. He said we don't cook sir, irctc provides us as such. Then he said i have served nearly 250 thali but no complaint arrived in a bad tone. So, i want irctc to pay their attention in food services. It's the worst thing in railways.

I have to board a train at 10:00 pm on 27.07.2017 from baktiyarpur junction. I have arrived at 5:30 at the station but i have to wait on the platform for more than 5 hours as there is no waiting room for passengers. Awaiting your swift action as i have to visit this station very often. As this is a junction station, many express trains arrive here every hour.

Dear sir/madam,
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not traveled.

My father and my uncle namely mr. Harish gaurav and mr. Chagan patel had this booking from nasik to mumbai on the 15th of july. After confirming that the train was late by 7 hrs as per indian railways information, they immediately booked another ticket for another train since my father had a flight in the morning on the 16th july from mumbai to udaipur (Rajasthan) and you are suppose to reach the airport atleast 1.5 hrs prior to departure in mumbai. So now you can calculate the time yourself for how would somebody reach airport by that delayed train. So i immediately filed the tdr because it wasn't possible to cancel the ticket as per irctc website. I am sure you will have all the timing details and date details with you of the tdr. How can your system show them traveling by the same train on the same seats till its fed by some corrupt tce. I am sure there is something fishy going on with this department so as to not returning money to people.

Please find attached

1) filed tdr with date details (Please notice the timings)

2) flight tickets of mr. Harish gaurav from mumbai to udaipur. (You can also check with the airlines if mr. Harish gaurav traveled with the mentioned airlines or not for your confirmation).

Please take necessary action and return my hard earned money.

Quality of catering services in shatabdi have deteriorated very much. Tea bags of inferior quality unknown brands, hardly giving any flavour or colour are supplied. Ensure displays of brands also in catering chart, so that caterer can't play by supplying poor quality unknown brands.
Coaches standards especially toilets are in dialapitated conditions. Need drastic overhauls for ensuring cleanliness and hiegene.
Shatabdi executive - delhi - chandigarh, date : 27/07/2017, seat : e1-13