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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 236

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R
Rounak Tikmani
from Patna, Bihar
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Delay of train

Address:Muzaffarpur, Bihar, 842001

I hace been a regular traveller of shramik express{19051} from udhna to muz affarpur. I have been noticing a regular delay of train after chapra. Train stops at all those halts at which it is not supposed to and to pass other trains i takes 4 hrs to cover a journey of 40 mins. Today itself on 10/07/2017 it took about more than 4 hrs from hazipur to muzaffarpur. It hass been a very vad experience of mine so i would like to request you to take...
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R
Rv.riyazvhora
from Ahmedabad, Gujarat
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Enter actual email provided below

Address:Vadodara, Gujarat, 391740

I have not applied right email during the registration but thenafter for verification there is no option for change in email and even for one number another user account not possible. So kindly edit my email id as rv. [protected]@gmail.com so that i can verify with that my actual account as wrong email option is not there. My registered mobile no is [protected]...
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K
kunalnsry
from Bengaluru, Karnataka
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Irctc refund

Address:Uttara Kannada, Karnataka, 581324
Website:IRCTC

Pnr no. [protected]
User id: kunalnsry
Date of booking: 02 jun 2017
Date of journey: 05 jul 2017
Transaction id: [protected]
Date of cancellation: 03 jul 2017
Total fare (Booking time) 6230/-
Train name: vasco patna express
Refund pending 5830/- till the date amount is not credited in my account
Payable/debited bank name (Sbi)
Booking through irctc app
On my...
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H
hiankur20
from Noida, Uttar Pradesh
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Tdr against pnr no.2427869754

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:WWW.IRCTC.CO.IN

Hi sir,

I filed my tdr with pnr no.[protected] on 25th feb 17:30 hrs 4 months back but it got repudiated with fake information provided with comments "as per chart, passenger has travelled"

Me & my wife didn't travelled by the train, as it was late for more than 3 hours.

It seems that tc has sold our tickets to someone else & incorrectly marked our attendance in the chart.

Please...
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A
Abhijeet_aman
from Noida, Uttar Pradesh
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Theft of bag containing laptop

Respected Sir, while travelling from train number 12818, at anandvihar railway station my bag containing a hp laptop was stolen from coach number s11 and seat number 24. The bag is of black color with a logo of hp on it. The bag was stolen right from the station anandvihar, Delhi. My pnr number is [protected]. The bag is containing some clothes, a hp laptop, a laptop charger, a mouse of iball, photocopy of my marks sheet, a notebook, two books(...
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N
Naga Muni
from Hyderabad, Telangana
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Money not refunded to respective account over train ticket booking

Address:516390

I booked three TATKAL tickets from anantpur to kopargaon(Train no 12627) on 04/07/2017 ON THE IRCTC APP but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 1695/- was, however, debited FROM my SBI account . That Failed transaction ID is-[protected] dated 04/07/2017.

So please do the refund to my respective account .

Thanks,
D.NITHISH REDDY...
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B
Bharathi Dasan m
from Brajarajnagar, Odisha
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Application for IOS

Address:Chennai, Tamil Nadu, 600010
Website:www.irctc.co.in

Hi,
I need RAIL CONNECT AND UTS mobile application for iOS software because for me very difficult to get local train ticket in counter as well as well as express trails.
If you develop such application for iOS means it's very useful for iPhone users.Nowadays iOS users increasingly day by day because of iphone easy and compact to use it.
So I kindly request you develop such app quickly for public use.
Thank you....
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D
dataism
from Belthara, Uttar Pradesh
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Irctc, ticket not booked, but money deducted

Website:IRCTC online

I was trying to book ticket from HWH to KGP for 2 people, on 2nd July and 3rd july also. Both the time Money got deducted from my account and the ticket was not booked. Please resolve the issue, my account is sbi and I paid it through debit card. Payment status showing- settled. today is 8th july, but not received the refund.
TRANSACTION ID-[protected]. Booking date- 2nd July
TRANSACTION ID-[protected]. Booking date-...
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M
mahaktalwar
from Jaipur, Rajasthan
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3 times money deduction

I was booking the ticket from DEE to ABOHAR and i have selected preferences like - both seats are lower birth and then filled my bank details, then after that site displayed ERROR MESSAGE that your preference will not work and if you want to proceed than click Yes or NO, then i clicked NO and it back to my home page then again i selected option for atleast 1 birth and did same procedure before i did, and received same error. in that process...
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P
Paritosh44
from Tral, Jammu and Kashmir
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Ticket not generated and amount deducted.

Address:New Delhi, Delhi, 110003
Website:Consumer complaints

Sir, I have tried to book one ticket fom New Delhi to Kalyan Jn. for punjab mail on 1 july, 2017 for journey of 20th july.2017. Ticket not booked, but amount has been deducted from my Citibank Credit Account 1844 i.e. Rs.633.17. Transaction Id [protected] .Hence, I request you to kindly book my ticket or refund my amount as early as possible. Thanking you....
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A
arjun suresh
from Delhi, Delhi
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Money debited without ticket

I booked 2 tickets, from Chennai to Kozhikode on 7 July 2017.
A total of 806 rupees was deducted from my account but ticket was not issued.
And I had to book another ticket as it was a case of emergency. So i paid about 1200 rupees for a 400 rupee ticket.
When i called in IRCTC's contact no. nobody answered the phone. it was a disappointing and disturbing experience . i request the officials to take a proper look into...
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S
Sharul Mohan Shrivastava
from Delhi, Delhi
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Refund not given

Address:New Delhi, Delhi, 110095
Website:Irctc.co.in

I have tried twice to book 1 ticket on 3rd of July 2017 from DLI TO LKO. At that time the money got deducted from my a/c but the ticket didn't got booked. It's been 4 days now & no message is sent from your side that you will give the money back or not. I have booked the tickets in tatkal and the amount which you have charged is Rs 400 for one ticket. I'm a middle class person & i can't afford to give Rs 800 just like that. I have tried to...
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H
harry jwd
from Mumbai, Maharashtra
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During refund of a cancelled train , IRCTC charged Rs 193

Address:Neemuch, Madhya Pradesh, 458470
Website:IRCTC

On dated 30/06/2017, I received one SMS from AD-IRSMSA i.e. TRN 19019 SRC-BDTS ON 10/07/2017 HAS BEEN CANCELLED DUE TO UNAVOIDABLE CIRCUMSTANCE..
On the base of information received I booked ticket in other train i.e. in Mewar Express. When I cancelled ticket of train no 19019 total Rs 193 charged by IRCTC which is wrong.
My PNR no is [protected], Train No. Name 19019 DEHRADUN EXP, Date of Journey 10 jul
From KOTA JN...
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#@₹$#
from Pune, Maharashtra
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Regarding app

Address:New Delhi, Delhi
Website:Www.irctc.co.in

Irctc has an app for android but not for ios why i domt get the point at forst they had app for bith ios and android but not they only have app for android and the ios users have to go through the computer to bood and also the irctc website is also not ios friendly it dosent loads fast and have many clash with ios users are facing trouble hope you make the app equal for ios and android users...
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A
Agastya10
from Mumbai, Maharashtra
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IRCTC wallet

Address:Thane, Maharashtra, 400615
Website:www.irctc.co.in

I used IRCTC wallet for tatkal ticket booking. Two times I did but both times I did not receive the OTP. As a result I had to go other way for payment but till that time seats went into waiting. I don't understand what is the use of these wallet then. IRCTC just eats interest on our money but never gives the result. Very underscoring.
Also IRCTC charged extra money to put money into wallet and then again for paying from wallet. This...
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D
dprakash.dlyte
from Lala, Assam
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Refund not credited even after 28 days

Address:New Delhi, Delhi, 110081
Website:www.irctc.co.in

E ticket
pnr [protected]
cancelled date[protected]
travel date[protected]
refund amount 1945
refund status- refunded - paytmsdk

but it is not credited in my bank

e mail sent several times to irctc, no response
complaint ticket id [irctc#6151343]
complaint ticket id [irctc#6226536]
complaint ticket id [irctc#6247467]

please help getting my refund...
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D
drdbg
from Lala, Assam
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Substandard meals served in RAJDHANI EXPRESS

@eCateringIRCTC
My pnr no. [protected] traveling from Dibrugarh to GUWAHATI..train no. 12423
Meals served by pantry is substandard & poor in quality... whereas we have already paid for quality meals..moreover food were cold... When enquired about the meal the pantry card manager doesn't have any appropriate answer...
Many more co-passengers have also complained the same...
My appeal to IRCTC to take appropriate...
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K
karthic avanikha
from Chennai, Tamil Nadu
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IRCTC refund of non-booked E-ticket -Transaction ID: 100000901367454

Hello,

I have booked from IRCTC my login account and payment paid from paytm wallet successfully.. But some server gateway problem my booking failed but amount deducted from paytm wallet successfully.. Now how can I get my refund amount. I checked with paytm customer care and they replied like IRCTC will refund .. Please help me on this.. I have mentioned IRCTC transaction ID in subject and below I mentioned paytm transaction...
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K
Karthikeyan Shanmuganathan
from Chennai, Tamil Nadu
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Wrong mail id

Address:Chennai, Tamil Nadu, 600093
Website:www.consumercomplaints.in/new_complaint

Name - vanarani shanmuganathan irctc user id - [protected]@gmail.com mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

Hi Team,

This is to bring into your notice, about my refund which is reflecting in system as on 16-Jun-017 it was initiated of Rs.10, 050/-, but the same had not been received in my account.

I had booked a ticket with my Irctc UserId- Pankajt89 and
Transaction ID: [protected] PNR No [protected]

also the Cancellation ID- [protected].

I had already raised many tickets,...
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