Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

We 8 adults, 2 childs (7 yrs and 2 yrs) boarded train number 12801 on 23-july-2017 from pnme to gzb. The train got delayed by 4hr 50 mins and reached gzb at 8:20 am. We had reservations in train number 12017 for 24 july from gzb to ddn (3), sre (2), moz (2) which starts at 7:19 from gzb. But, due to delay in 12801 we missed our train and faced a lot of inconvenience. My parents and siblings all hired private taxi or buses to reach their destinations. The internet was not working so i was not even able to place tdr within time (4hrs).
The train#12801 is super fast and i paid for that but it delayed. Only we know how difficult it is to travel in train for 22hrs (5 hrs delay) and then 6 hrs in buses with children and old age parents.
I need refund for my tickets and compensation for inconvenience we faced.
Pnr from pnme to gzb - [protected], [protected]
Pnr frm gzb to ddn, sre, moz - [protected], [protected], [protected]

My irctc account has been de-activated without any prior notice. I am regular usr of irctc.
I had irctc account registered with email id [protected]@gmail.com and mobile number [protected]
This account got de-active due to some reason.
When i am trying to create a new account using either above email or mobile number its not allowing.
Just to create a new irctc account creating new email and taking new mobile connection is not possible.
My irctc user id - abhishek7. When i am trying to login getting error that you are not allowed to recover your password as your account is de-active.
Can you please re-activate my irctc account registered with email id [protected]@gmail.com and mobile number [protected] and user id - abhishek7
Thanks in advance.
Abhishek pathak
Userid - abhishek7

Transaction id: [protected] train no./name: 12628/karnataka exp date of booking: 22-jul-2017
Date of journey: 26-jul-2017 date of boarding: 26-jul-2017 date of arrival: 27-jul-2017
From: daund jn (Dd) to: ksr bengaluru (Sbc) boarding at: daund jn (Dd)
Resv upto: ksr bengaluru (Sbc) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment settled bank name: paytm m reservation status: not booked
Transaction amount:2390.0 no. Of adults: 6 no. Of children: 0
Ticket type:e-ticket

The above ticket amount has been refunded to paytmsdk on 24th july, but still i did not receive it on my icici bank account. Kindly do the needful.

Hi,

This is regarding pnr [protected]. I have cancelled this tickect, but i haven't received the amount so far. It's more than a month. I have already sent my bank statement to [protected]@irctc.co.in.

But unfortunately, there is no positive response from the irctc team. It seems that you are not taking this matter seriously. It should not take this much time to refund money.

Please refund my money asap.

Pnr no. : [protected]
Train no. & name : 11092/pune bhuj exp
Date of journey:[protected]

Cnf/h1/18

Hi,
My name is alson falcao and i boardes the train from vasai road to ahmedabad.
As i entered i found cockroaches on my berth. I brought it to the notice of the tc as well.
Really unhappy with the unclean coach.
My journey was utmost diaster as i had to work in the morning and didn't sleep cause of the cockroaches around.
Request you to kindly maintain hygiene.
Journey was not at all value for money.

Respected sir/mam,
My irctc account has been de-activated without any prior notice. I am a regular user of irctc. Same thing happened about 2 months ago and my account was reactivated after sending a request. I am unable to figure why exactly are these things happening. I am unable to book my tickets on time and it's really frustrating to go on sending mail for account activation every time i book a ticket. Please have a look on this as early as possible. I ahve been using this since 2-3 years, and i must say it was never this bad!

Regards,
Rahul kumar
Used id: rahul_v

I have booked the ticket on 24/7/17 but after booking the amount is deducted from the account and booking had not made...
Details are
Amount deducted: 320/-
Ref no.: [protected]igabrziaz3
Date : 24/07/17

After the deduction, i get msg from bank but not from irctc. I even not sure whether the my amount will be refunded. So i did this complaint. Please let me know that how many days it will take to refund my amount.
Thanking you
Contact no.[protected]

I have applied td bearing no 175643 on 27/01/2017 having the pnr no [protected] and related to this i have sent all the necessary documents to chief commercial mangaer (Refunds) south eastern railway kolkata on dated 02/02/2017 and same has been delivered on 06/02/2017.. Still date i have not received any refund as already 5 months passed since then.

The documents are mentioned in below which i have sent..
Original ticket deposit receipt
Original ticket
Application for refund of fare
Cancelled cheque

Pnr no-[protected]
Date of journey -30/01/2017
Journey from balasore to new delhi
Train no-22823

I already mailed to etickets many times, but no issue resolution from your side. I had booked three tickets having pnr [protected], which were cancelled because of waiting status as on chart time. T. T. Made a penalty for without ticket because she said your tickets had been cancelled and would be refund in your account. But it's near about 25 days after cancellation, no refund by your side.

Sir ticket bearing pnr no. [protected] has been cancelled on 03-jul-2017 at 06:45:03 am, after receiving train cancellation message on 01.07.17 at 7:02 pm
Also while cancelling the ticket thru irctc train cancellation message was appearing so "reply from u stating"train cancellation tag was not imposed" does not justified my deduction. Kindly refund my rs 308 deducted

To,
General manager
Indian railway
Delhi

Sir,

The complainant is a indian railway passenger having traveling in gomti express from delhi to etawah on 19/07/2017 and having pnr no.[protected]. It is submitted that during the stoppage of the said train at tundla station the complainant was in need of some food material and hence he asked for a buiskit to a irctc canteen/shop which is situated at extremely west side of platform on which the said train was halted. The complainant was demanded rs 35 instead of print rate rs 30 of the said food item by the said caterer. Shockingly the caterer exchanged abusive languages and threatened the complainant on complainant's argument over the unlawful practice regarding hiked price food items of said catanteen. It is most humbly submitted that the aforementioned unlawful criminal activities of said caterer is highly derogatory and humiliating. Due to short of time the complainant could made complaint to the railways authority of the said railway station. I have complained regarding this matter to your email address but no action taken yet.

It is most respectively prayed that the aforementioned unlawful and condemnable criminal acts of said caterer should be taken into cognizance and the appropriate action should be taken against the said accused as soon as possible so that the complainant should not be constrained to take further legal action.

Thankyou
Rahul maurya
Advocate
X-39a, civil wing, tishazari courts,
Delhi-54
[protected]

Dating:24/07/17
A2z infraservices ltd. The housekeeping service provider of train no. 11055 godan express is providing a very low class of cleanliness despite of complaints related to bedbugs from various passengers of coach a1 no action was initiated... The passengers faced great nuisance all over the night... The pest control on the coach states 21 july as the latest date... Such was not the expectation

I booked 2 tatkal e-ticket through irctc from kalyan to pune which turn out to be waiting while processing through payment. It showed 17 available while booking but during online payment process, it went to waiting and directly i got wl/9 and w/10

Now after chart preparation, the ticket still remained waiting as wl/3 and wl/4 which were auto-cancelled by irctc, since passengers are not allowed to board train on waiting etickets, i had to take another general tickets to travel. And moreover, cancellation charges of 120 rs got deducted while refund with no fault of mine??
My pnr - [protected]

To my surprise, i saw there was deduction of cancellation charges and i got refund post cancellation charges deduction from irctc.
This is really really unfair. I could not understand 2 below simple points.
1) when passenger having waiting ticket from window can travel then why not waiting eticket passenger are allowed to travel?
2) if waiting e-tickets are auto cancelled by irctc then why they deduct cancellation charges before refunding??

This is clear case of cheating passengers by indian railways (Irctc)

Request you to kindly look into urgently and resolve this.

Hi support team, i have booked an e-ticket from njp to ghy for 82504/anvt kyq suvidha express on 9th jun, 2017 and date of journey was 10th jun, 2017. For reason train delayed more than 3 hours and the passenger has not traveled, i filled the tdr for the same in irctc against my ticket and the status was turned to cr registered, but the amount was not refunded yet even after 1mth. I am not sure what else i might be missing to get amount refunded. Please let me know what i can do further or else you can drop a mail to [protected]@gmail.com ticket details:
Do transaction :-9th jun, 2017
Transaction id: [protected]
Pnr number :- [protected]
Ticket amt : 3190
Tdr registration no: registration no:[protected]
Tdr zone: north frontier railway (Nf)
Reason for tdr: train late more than three hours and passenger not travelled

Hi
I am dr jitendra i booked ticket from varanasi to lucknow through irctc journey date 18 july 2017 but not travel due to some reason ticket cancel on same day refund amount is 260 rs but not refund in my account (Bank of baroda a/c [protected]) transaction i d [protected]
Refund i'd [protected]
Please do the needfull thank you
From dr jitendra

I had cancelled the ticket on 17.07.2017. And amount of 1125 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 17.07.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

I had done a transaction on[protected] from ndls to bpl in bhopal shatabdi express having train no. 12002 but transaction was failed and the amount had not been refunded till now. The ticket was booked under the name nikhil tyagi. I have also attached the letter from the bank and a photo of page having transaction id. The amount is rs1653.53, so i kindly request you to please look into the matter.

My father's age is 78 and my mother's age is 74. When i booked my tickets via irctc in sleeper class they have given us all upper and middle births knowing that i have already mentioned two senior citizens. Also the return ticket is not booked (Rac) still they deducted around 600 rupees after cancelation. This is so not done. We are paying railways for our comfort but we are getting nothing. Kindly look into the matter

Respected sir/mam

I tried to book a ticket yesterday but unfortunately my money was deducted from my account but ticket was not booked. I request you to kindly refund my money.

Transaction id: [protected]
Train no./name: 12918/gujrat s kranti
Date of booking: 21-jul-2017
From: h nizamuddin (Nzm) to: anand jn (Annd)
Resv upto: anand jn (Annd) quota: general (Gn)
Class: sleeper class (Sl)
Payment status: payment failed
Bank name: paytm m
Reservation status: not booked
Transaction amount:1000.0

This side ca anjali chaturvedi.
I bought a ms from mathura to nzm.
The pinhole was not written by the staff and i have no knowledge about it.
When i went to nizamuddin station for getting it renewed, he instead of explaining it politely started shouting at me like anything that the pinhole is not written and all. I said it's not my fault one of your officer has given it to me so please behave. He did not renewed my mst and behaved in a very disappointed way. His name is mr yogesh at hazrat nizamuddin station.