Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked 2 tatkal e-ticket through irctc from kalyan to pune which turn out to be waiting while processing through payment. It showed 17 available while booking but during online payment process, it went to waiting and directly i got wl/9 and w/10

Now after chart preparation, the ticket still remained waiting as wl/3 and wl/4 which were auto-cancelled by irctc, since passengers are not allowed to board train on waiting etickets, i had to take another general tickets to travel. And moreover, cancellation charges of 120 rs got deducted while refund with no fault of mine??
My pnr - [protected]

To my surprise, i saw there was deduction of cancellation charges and i got refund post cancellation charges deduction from irctc.
This is really really unfair. I could not understand 2 below simple points.
1) when passenger having waiting ticket from window can travel then why not waiting eticket passenger are allowed to travel?
2) if waiting e-tickets are auto cancelled by irctc then why they deduct cancellation charges before refunding??

This is clear case of cheating passengers by indian railways (Irctc)

Request you to kindly look into urgently and resolve this.

Hi support team, i have booked an e-ticket from njp to ghy for 82504/anvt kyq suvidha express on 9th jun, 2017 and date of journey was 10th jun, 2017. For reason train delayed more than 3 hours and the passenger has not traveled, i filled the tdr for the same in irctc against my ticket and the status was turned to cr registered, but the amount was not refunded yet even after 1mth. I am not sure what else i might be missing to get amount refunded. Please let me know what i can do further or else you can drop a mail to [protected]@gmail.com ticket details:
Do transaction :-9th jun, 2017
Transaction id: [protected]
Pnr number :- [protected]
Ticket amt : 3190
Tdr registration no: registration no:[protected]
Tdr zone: north frontier railway (Nf)
Reason for tdr: train late more than three hours and passenger not travelled

Hi
I am dr jitendra i booked ticket from varanasi to lucknow through irctc journey date 18 july 2017 but not travel due to some reason ticket cancel on same day refund amount is 260 rs but not refund in my account (Bank of baroda a/c [protected]) transaction i d [protected]
Refund i'd [protected]
Please do the needfull thank you
From dr jitendra

I had cancelled the ticket on 17.07.2017. And amount of 1125 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 17.07.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

I had done a transaction on[protected] from ndls to bpl in bhopal shatabdi express having train no. 12002 but transaction was failed and the amount had not been refunded till now. The ticket was booked under the name nikhil tyagi. I have also attached the letter from the bank and a photo of page having transaction id. The amount is rs1653.53, so i kindly request you to please look into the matter.

My father's age is 78 and my mother's age is 74. When i booked my tickets via irctc in sleeper class they have given us all upper and middle births knowing that i have already mentioned two senior citizens. Also the return ticket is not booked (Rac) still they deducted around 600 rupees after cancelation. This is so not done. We are paying railways for our comfort but we are getting nothing. Kindly look into the matter

Respected sir/mam

I tried to book a ticket yesterday but unfortunately my money was deducted from my account but ticket was not booked. I request you to kindly refund my money.

Transaction id: [protected]
Train no./name: 12918/gujrat s kranti
Date of booking: 21-jul-2017
From: h nizamuddin (Nzm) to: anand jn (Annd)
Resv upto: anand jn (Annd) quota: general (Gn)
Class: sleeper class (Sl)
Payment status: payment failed
Bank name: paytm m
Reservation status: not booked
Transaction amount:1000.0

This side ca anjali chaturvedi.
I bought a ms from mathura to nzm.
The pinhole was not written by the staff and i have no knowledge about it.
When i went to nizamuddin station for getting it renewed, he instead of explaining it politely started shouting at me like anything that the pinhole is not written and all. I said it's not my fault one of your officer has given it to me so please behave. He did not renewed my mst and behaved in a very disappointed way. His name is mr yogesh at hazrat nizamuddin station.

Dear sir/madam,

I gunjan choudhary was booking a 3ac ticket last week from irctc website but amount of rs. 1415 was deducted form my card and the ticket was not booked. While making payment the website got reloaded and amount was deducted. I did mail on the [protected]@irctc website but i haven't received a reply so far. My ticket id is 629659.
I demand refund of the money deducted.

I had cancelled the ticket on 15.07.2017. And amount of 1695 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 15.07.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

On[protected] i did a booking from boarding point kjm to ctc and while booking i had selected the below preferences

1. Book only if confirm berths are allotted
2. Book, only if all berths are allotted in same coach

However ticket got booked but berth was not allotted as per my choice which i had given at the time of booking (2 side lower and 1 side upper). Instead of this i have been allotted all upper berth.

Here my concern is why the ticket got booked when berth has not been allotted as per my choice even after selecting book only if confirm berths are allotted.

Just imagine my mother who is a senior citizen and how she will take the upper berth which you have been allotted. I ma really disappointed with this. When i had selected both the option why it did not work out and on what basis ticket got booked without not providing the preference berth.

Pnr-[protected]

Thanks,
Shakti prasad behera

Respected sir/madam,

Kindly note that today morning dated 20/07/2017 i had log on your web site irctc, booked tickets from borivali to khed, i have filled all required details of passenger name ext. & online net banking all payment activity completed but tickets is not generated & my payments were deducted from my debit card of axis bank., i. E. Rs. 1511.80., error observed this was done twice so total rs. 3023.60 were deducted from my debit card as per transaction id [protected] &[protected] & reservation status
Shows is not booked & payments status is payment setted.
So you are requested to refund my total payment rs 3023.60 in my account.

Thanks & regards,

Vinod krishna more
Mobile no. [protected]

Irctc canteen in bangalore city station has increased the cost of all food items by 25% with effect from 1st july, 2017. They have quoted the increase of price of food items is due to implementation of gst with effect from 1st july, 2017. Prior to the implementation of gst, the cost of each food item is based on base price + sales tax + service tax + vat which work out to be 15%. Theses taxes should be removed from the total cost of the food item and then they should implement the gst. Where as the irctc canteen has kept the base price of each item which is inclusive of previously laid taxes and then they have increased the cost of each item by 25% which is utrocious. I request the irctc management to take immediate steps to revise and reduce the cost of each food item.in a hurry no passenger brings forth such disproportinate increase of each food item. Please take immediate action against bangalore city station irctc canteen.

I am a regular user of irctc and off late i have been facing problem in updating my profile. I have changed my residence from mumbai to thane and wanna update the same but i am not permited i get a message mobile number already in use.
Also my marital status has changed but not being updated. What if tomorrow something happens to me then how will my family member be reported about me.

I would really be greatful if this problem gets solved as soon as possible.

Dear sir / mam,

I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 8 am to 10 am per ip address/user id"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week.

This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.

Regards,
Amit mhatre

I booked talkal ticket using irctc website from dausa to allahabad for 4 persons.
On the date of journay train get cancled for our station then i call the customer care number and they told me you will get refund automatic in 6-7 woring days
When i dont get it i call again they told me to mail all details on [protected]@irctc.co.in
When i mail them i got a system genrtated reply with a id which is [irctc #6192720].3rd time i call to custmer care and then they told you have to file a tdr with in 72 hrs but you dont so you will not get refund. Now what can i do to get my refund when they dont tell me he proper information on time.

I booked the following tickets from irctc from my icici bank account :
1) train no-12740, pnr no-[protected], transaction id-[protected], status-confirmed
2) train no-12739, pnr no-[protected], transaction id-[protected], status-cancelled
3) train no-12739, pnr no-[protected], transaction id-[protected], status-confirmed
You charges =inr 2923.6
Actually it should be around inr 2192 and you'll did not refund my cancelled amount of inr 525 also

Respected sir, i was traveling in train 12150, from danapur to pune, at night time my at 10:35 my leg come out little from my seat, rpf constable stricked on my leg while i was sleeping, and told keep it under the sheat, i wake up and told you r doing wrong, u must tel me, don't strike on the leg, it's not allow, he told shut up outherwise i slap your face to, it's type of constabl are in our system, please do action on this type of person, coolant date, 19/07/2017 your neeraj

I have been trying to login through subhyatra and with a user name given. Then it asks me to reset the password since I am first timer for subhyatra login. When I try to rest the password it takes me to another page where it asks me to again login and type a new password. Here what is the user name I have to give? If I give subhyatra user name then it says as invalid user ID. If i give my regular irctc login user name then it resets that password which I dont want to reset - I want to only activate my password for subhyatra login in. How do I know? When I call irctc 24X7 helpline, I encounter the worst knowledgeable person at the other end. Multiple times they transfer my call to a dummy extension which keeps ringing endlessly. This whole support system of irctc just sucks. Just because this is a government entity doesnt mean you have to provide pathetic services to public. Please redeem yourself before I try to redeem my mileage points from SBI credit card. You guys suck are useless!!!

Unreserved passengers travelling in reserved compartment. Despite of several perusal by the tte no response from the passengers. They are neither ready to pay for reservation nor ready to leave the compartment. This is being reported from visva bharati fast passenger train d1 compartment.
It is requested to take a strict action against this otherwise the genuine passengers are facing problems. This is reported for the better interest of the railways to give a better service.