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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 238

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K
Kundansgh
from Gurgaon, Haryana
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Refund of failed txn

Address:Nashik, Maharashtra, 422002

Try to book ticket from irctc app on date 22.06.2017 but my card account was debited twice by amount rs.3909.27 and 3909.28. on one occasion transaction was successful and on one it was unsuccessful.Raised complaint with irctc care but till date no refund no reply ticket id of my complaint is 6154347.They are asking for txn id which i don't have as it was failed one.
All the time a ticket id will be generated and no reply from irctc...
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G
greeshma periyat
from Mumbai, Maharashtra
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2AC converted to 3AC

Address:400076

Suddenly just before boarding to Netravati express 16345, LTT to TVM, we get to know that our 2 AC has been converted to 3AC without any prior notice. We had specifically booked a 2 AC coach because we had 2 big bags and didn't want it to be an inconvenience for other travellers. Now we are struggling with our luggage in a 3 AC coach, inspite of the fact that we had paid for 2AC tickets. IRCTC needs to understand that there could be various...
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Address:Alappuzha, Kerala, 688013
Website:www.irctc.co.in

As I have booked 4 tickets for the journey from Yeswantpur to Kayankulam ( Transaction ID : [protected]) on 24th june 2017 for the journey on 2nd July 2017 through the website www.irctc.co.in for the journey in the train 12257/KOCHUVELI GR, I got my transaction amount of Rs.3000/- debited from my federal account and the ticket not booked as shown in the status of booking. I thought it may get refund to my account within 7 days. But its...
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G
Giri Simha
from Mumbai, Maharashtra
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Waiting list passengers traveling in sampark kranti (Train no 12649)

Address:500085

Hi,

I am girisimha, on july 2nd 2017, i traveled in samprakranti from ypr to kcg.
I had an rac ticket. When i entered the train, i saw my seat was already occupied. So i inquired and got to know that 2 people were traveling on wl ticket. I had to have some tough conversations to tell them move away for my seat. They comfortably traveled on by sitting on one or the other seat till kcg, where is got down.

Unfortunately...
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A
A nil Kumar Saxena
from Chennai, Tamil Nadu
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Refund of cancelled ticket pnr no. 2333292929 cancelled on 24/06/2017 not received

Website:IRCTC.CO.IN

Captioned tatkal ticket was booked on 24/'06/2017 and was cancelled on the same day since it was on waiting list. Cancellation advice indicated refund of rs. 800/ -. But so far amount has not been credited to my account. On viewing booking history, it indicated refund on 25/06/2017 but has not been credited so far. Please do needful for early refund to my account.
A k saxena...
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A
Asha Harshita
from Mundi, Madhya Pradesh
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Refund amount for PNR no 8660369968

Address:Ujjain, Madhya Pradesh, 456665
Website:www.irctc.co.in/eticketing/pageUnderConstruction.jsf

I booked my ticket for Train No 12415, Date of journey: 23nd june which was cancelled on due date. This information was collected after reaching the boarding station ie., Ujjain. Also it was confirmed from railway officer about the auto cancellation and refund of money. Two days later tried to file TDR, still was unable to do it, showing an error "Train has been cancelled". This particular amount is still not refunded in my bank account....
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M
manishdlbr
from Delhi, Delhi
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Paytmag IRCTC Cancelled Ticket Amount not get refunded

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID : [protected]
RefundID : [protected]
Refunded Date : 28-Jun-2017 12:52:28 HRS

Whenever I check my Refund status, it shows REFUNDED...
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C
ckamalcse
from Chennai, Tamil Nadu
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Amount Not refund my account for cancelled Ticket

Address:614628

PNR: [protected]

I received Ticket Message from IRCTC on 25.06.2017 your ticket cancelled, Amt 165 will be refunded in your a/c with in 3-4 days. i checked my account on 03.07.2017. Refund amount not received in account. After that i checked IRCTC account. They mention below details
Transaction ID: [protected]
Tranasaction Date: 25-Jun-2017
Refund ID: [protected]
Transaction Type: Cancelledbr...
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G
gows1234
from Delhi, Delhi
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Invalid username

Address:522409
Website:IRCTC

Sir,
I booked a ticket on 27 june 2017 with a user name & password in the irctc websight. But today when i am trying to logging into this websight its mentioning my user name is invalid. When i went through the forgot password option & gave the answer of the question i have selected its showing an incorrect answer alert. And in my irctc wallet has balnce to further booking.
I really need to access my acount having the same...
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G
ganesh chaluvadi
from Delhi, Delhi
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In spite of, having user account it says invalid user

Address:East Singhbhum, Jharkhand, 831009
Website:www.irctc.co.in

Dear sir, my login id for irctc is sri3padha, which is not accessble. I have got my id and password but when i go to login it shows that the user is not valid. Plz solve my this problum. Please send the e mail verification code to [protected]@gmail.com and mobile verification code to [protected] for getting the new password to open the account. I have to urgently book and cancel e tickets...
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Address:Chennai, Tamil Nadu, 600126
Website:IRCTC.co.in

Hi,
I have booked the ticket from mas to sbc on 03/07/2017 and pnr number is [protected]

My user id ven564 and password has been deactivated and send a mail to [protected]@irctc.co.in as well
There is no response from my mail.

As i frequently travel. I have booked the tickets one month before to and from destinations.
Iam worrying if my plan is changed then how to cancel those tickets as well.br...
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P
pravinram
from Coimbatore, Tamil Nadu
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Amount refund

Address:641654
Website:IRCTC

Hi i am pravin i have booking a 4 tickets on[protected] from madras to tirupur by my IRCTC mobile app. i have paid amount by debit card and i have done step by step process. I got the message that amount had been debited from your account but my ticket was not booked. please tell me how to get my amount. i dont kow how to get so please tell me thanking you....
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K
Kiuhomong Yimchunger
from Darbhanga, Bihar
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Not getting OTP code from email to verified an account

Address:797115
Website:IRCTC

Dear Sir/ma'am
With humble respect and honour,
I create a new account under IRCTC for tickets reservations, to verified the account from e-mail but I didn't received any mail from ircte it's almost week ago. Please help me as soon as possible.
E-mail:[protected]@gmail.com
User name: Kyimnaga
Thank you....
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H
harshi2804
from Pune, Maharashtra
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Invalid user id which i am using from 6 months suddenly

Website:IRCTC

I am using irctc with userid harshi2804 from november 1st 2016 and my mobile number as well as gmail id is registered with this user id. I have last used it on june 30th 2017. From morning i am trying to login but it is giving error as invalid user, i even tried forget password, during there also it is showing invalid input details.

While registering for the same user id it is showing as already existing. Please resolve the...
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S
shiva shankar 4656
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Login error

Address:508001

10 days back i have add some money to the IRCTC Wallet. Today i am trying to book a ticket from tuni to nalgonda, when i am trying to login to my account by using my credentials it is showing invalid user. i am giving correct input. when i go for forget forword it is showing User profile service is not allowed between - 09:30 AM - 11:30 AM.
please suggest me what to do.

Userid: shiva4656

Regards,
raju...
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P
pvasanth18
from Hyderabad, Telangana
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My account is shows invalid user please rectify..

Address:533106

Hi sir

my account pvasanth18.
I amusing this past 6 years but last day onwords.
it shows invalid user when i trying to book tickets..
I tried to logon into the account that i have on the irctc portal but was unable to do so. I trying in other ways also.But that didn't help either. I received invalid username error.

cold you please Kindly respond....
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V
Vijay83831
from Hyderabad, Telangana
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Tickets not booked but money deducted

Address:Hyderabad, Andhra Pradesh, 500053
Website:Irctc.co.in

Sir I had booked a ticket on 17/06/17 through irctc app.but my money deducted tickets are not booked.i had send mails to irctc regarding my problem no one is responding.its almost two weeks still my money is not credited back. Given below are the details and please help me in getting my money back.

Train No-12727
Booking Date -17/06/2017
Ticket I'd - Irctc#6189676

Cheque Ref No[protected]br...
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S
Santosh Yadav
from Delhi, Delhi
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Purse stolen in neelachal express

Address:New Delhi, Delhi, 110030

Dear Sir,

This is Santosh Yadav i am travelling on 02.07.2017 in neelanchal express from Etawaha to new delhi with 11 moth son in neelanchal express.The train arrived at Etawah around 12:30 i was boarded in the train in the S3 coach Birth No.53.During the journey my Pink Purse was stolen on the station at Shikhobad . When i had check the bag shikhobad my purse was not there. My purse with small red color wallet carried lot...
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M
mashok1208
from Delhi, Delhi
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User ID invalid

Address:Mumbai City, Maharashtra, 400050
Website:www.irctc.co.in

10 days back i have add some money to the IRCTC Wallet. Today i am trying to book a ticket from DADAR to Secundrabad, when i am trying to login to my account by using my credentials it is showing invalid user. i am giving correct input. when i go for forget forword it is showing User profile service is not allowed between - 09:30 AM - 11:30 AM.
please suggest me what to do.

Userid: mashok1208

Regards,...
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T
Tech2Explore
from Meerut, Uttar Pradesh
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Regarding No Refund of Ticket

Address:500002
Website:www.irctc.co.in

Dear Sir,

I have booked a ticket from New Delhi to Hyderabad at Kachiguda station(Hyderabad) through Debit card.

Details of Journey :-

COACH - 3A
TRAIN - TELANGANA EXPRESS
SOURCE - NEW DELHI
DESTINATION - HYDERABAD
CASH DEDUCTED - 1760/-RS

CANCELLATION DETAILS :-

CANCELLATION DATE[protected]
CANCELLED AT - KACHIGUDA STATION, HYD.br...
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