Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, i have booked my train ticket on 9.5.2017 and cancelled on 12.5.2017
Refund the amount of rs 305 is not received till now. Paytm order id : [protected], pnr no. : [protected]

Irctc care send this message :-

Dear customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

Please contact your bankers for confirmation with the given details.

Pnr: [protected] transaction id: [protected]

S. No rfnd amt status settlementid actual refund date
1 305.0 refunded [protected] 19-may-2017
Remarks rfnd type bank rfnd txn id
Rds refund topup refund for cancellation [protected]

In future you are requested to use the refund status tracking service provided by the irctc. Select the 'refund status' link in the left panel under 'my transaction'. On the plan my travel page after you log in to www.irctc.co.in giving your user id and password.

Please note that if still the refund is not reflecting in your account, we suggest you to send us the complete bank /wallet statement (From date of booking to till date) scan copy in the pdf format to pursue the matter.


I reply and send the scan copy of bank statment but nothing received refund till now. So please help me, this is my 2nd complaint.
Thanking you

I have forgot my irctc user id and password. And my old email id is also deleted which was [protected]@gmail.com which i had used to create the ircts user id. Though i have my mobile no. Which was used in creating irctc id. I. E - [protected]. And due to this mobile no. I also not able to create a new one because it is already registered. So please help me in solving this issue.

I was travelling from delhi to bangalore on train no. 12650, the departure date was 16/07/2017 and the arrival date and time was 17/07/2017 19.25 at ypr station as it was 20.00 and the train was still at dharmavaram jn. I went to the tc and asked to the train delay and he replied me with a cool reply telling that it goes everyday late and if you want to do anything about it go tweet and scolded me with too bad words and pushed me away telling that youth is always peeping in some others business. If it was a reply from a government employee what should i expect. I have the photo of the tc with me and he feared to disclose his name and badge. I am ready to take this to anyone extent as government officials are not taking their responsibility then who else will take, this is causing alot of trouble to people as they won't be able to get buses from the station as it will be late night. If it was delay of half an hour or less than an hour it wouldn't be problem but the train is delayed by 4 hours since the start and people don't even know the worth of time.

Hi myself nikhil tirlotkar. My login id is nikhilt992. And register mobile number [protected]. I am register wrong email id nikhil. [protected]@reddifmail.com instead of nikhil. [protected]@rediffmail.com
So kindly change my email id on priority as verfincation is pending and i ma unable to book tickets through side. So please do the needful.
Correct email id: nikhil. [protected]@rediffmail.com

Regards,
Nikhil

My pnr no :[protected]
Used to book tatqal ticket refund requested but haven't reached to my account
Date of journey 09 july
Date of booking 8 july
Plz help
In irctc site it is showing that they have refunded my money
But the fact is that it hasn't come
After 7 working days also they haven't made it to my bank account can
U plz enquire so that i can live in peace

Dear sir,

On 18th july 2017 we had to travel from vishakhapatnam to palakkad. Our pnr numbers are [protected] & [protected] in train number 13351. The train was running indefinitely late even several hours before to reach our destination, but no information was given to us. Our old aged ill healthy mother and others were to travel with us, and we had vacated hotel and rushed to station on actual scheduled time. Only after reaching station, we were shocked to know this train was running indefinitely late. There is no proper information received from authorities as to when it's expected so that we could go back and lodge rooms.

I do appreciate great work being carried out by railways. Of course certain things are beyond anyones control. But a message could save lots of inconvenience and losses for passengers. We couldn't have exited stay at hotel and could have extended easily. Now time is 17:32 hrs and status remain unchanged. Yes, in ac retiring room, fabricated long chairs made of bare steel pipes are provided. There is no cushion or soft seats on it. It's no way convenient to stay for long stay (8hrs are now and we stay without any idea). Again yes, ac waiting room is moderately clean and temperature maintained. But besides that there is no aminities. We have booked by paying high tariff on second ac and whats alternative arrangements made for customers in such situations??? Is it that every minute there is an announcement "inconvenience is deeply regretted". Will it hold good for people trusting railways to assist in situations where it's warranted. We have lost all schedules made and earned huge money loss and shear desperation.

We hope this mail reaches officials who will understand our predicament and will come out with some positive favorable actions to avoid such unpleasant situations.

Thanking you,

Yours truly,

Viswaprasad
Mobile :[protected]

Dear sir,
Irctc has mail me ticket confirmation details without igst break up, for pnr no [protected] now i want to show the details in my account with igst breakup,
I only received sms of ticket in which igst was not mentioned nor gst tin no, kindly arrange to sent through email on my regd email id [protected]@rediffmail.com urgently and inform irct to make updation in the tickets details send through email & sms also.

Rajesh

I booked tickets through pnb debit card but ticket is not booked and the amount is debited. So how i get my money back. Plz give me reply as soon as possible.
Dear customer, complaint registered successfully with sr no. M[protected] for amt of rs.903.08 quote sr no. For future reference.
Ac xxxxxxxx00241968 debited with rs.2205.88,[protected]:08:57 thru debitcard. Aval bal rs.5520.05 cr. Helpline [protected]
Ac xxxxxxxx00241968 debited with rs.903.08,[protected]:55:33 thru debitcard. Aval bal rs.8207.13 cr. Helpline [protected]
Dear customer, complaint registered successfully with sr no. M[protected] for amt of rs.2205.88 quote sr no. For future reference.

I happened to book tickets for me and wife in 2tier ac and 9 seats were declared available. We are senior citizens and chose atleast one lb. I went on to make online payment. After accepting the payment a pop up showed seat in different coaches. Proceed if agree or quit. I quit and thought me account will be credited. But it's debited. This is a wrong process.

Today we viait asansol junction food plaza their is no body to clean the dirty table we have told no of times to billing counter and staff to but no body cleans it even the ignore what we have said.. After requesting lots of time one attitude staff come and clean that table reaaly this is worst experience of me in any food plaza... I suggest to improve all this... This leave bad impression to other state people about asansol worst feeling

Irctc — refund of failed transaction-online booking


I booked 4 times 2 person tatkal ticket from thane to mohol (Train no 12115) on 17/07/2017 on the internet but the transaction failed due to system fault at the irctc website. The amount of money amounting to rs. 1613.78/- was, however, debited to my icici account. Their failed transaction id is - [protected], [protected], [protected], [protected], dated 17/07/2017.

So please do the refund to my respective account.

I have booked ticket from srikakulam to yaswanthpur and return also. I booked on 21st may 2017 to travel on[protected]Pnr [protected]) and[protected]Pnr [protected]). Both are wait listed 3, 4. After one month i checked in indianrail.gov.in its confirmed. When i start to travel on 7-7-2017 before 30 minutes i checked it then its wait list 2. I think this is my fault. I cant check clearly. Again retrun ticket also same. Because i checked it in erail. Info/in website at 9-7-2017 afternoon 12clock that time its showing confirmed (Attached screen shot also please check). Again i checked it at 2.30 pm then its waiting list. What happend. I ask in yaswanthpur railway station in current reservation center he told we are not responsible for irctc tickets. No relation to irctc and railway booking center. Please beware on booking irctc tickets and better confirm only www.indianrail.gov.in website and screenshot must.

My luggage was theft from trishatabdi express travelling to nagpur from habibganj station in bhopal. There is no guard in train for which i can go n complaint. Train no. 12913. Can anybody tell me what should i do. I m a doctor n luggage was of my machine n equipments. Its very costly. Shame on indian railways the guard must be there it was his duty. Kindly resolve my problem asap

I have to board train 14163 sangam express which moves from allhabad to dehradun, howsoever on the previous day when i checked the map of this train i was fabergasted, my boarding station (Moradabad) and unboarding station both weren't there on its map, the train's last station is meerut, but i have a e-ticket which have the same train number which drops me to dehradun. Later i got to know train which inherit my demand has the no. 14113 which i guess is another train because its route map is entirely different from the former train.
Moreover this link express to dehradun has a nose of getting late everytime, i urge indian railways to check when did this train even departed at time from the source station because it is always late train. This is a daily passenger train, just imagine the amount of trouble it leads on getting late adding it gets late everyday.
Please take care and help to build a strong network instead of recruiting bribe tempting hooligans appoint educated and well deserving staff and being an indian i know our country have them.

Hi,
I am facing the problem as refund on cancelled tickets is not credited to my account even after 1 month.
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.

Details:

1 [protected] 12-jun-2017 [protected] cancelled 1325.0 1260.0 sbi refunded 15-jun-2017
2 [protected] 12-jun-2017 [protected] cancelled 5500.0 5240.0 sbi refunded 15-jun-2017

First mail from irtc on feb 12

Dear customer,

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 5240 will be refunded back to your respective account shortly.

For any problem please contact us 24x7 hrs. Customer support at[protected], fax no.[protected], chennai care no.[protected]

Second mail from irtc on same date (12th june)

Dear customer,

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 1260 will be refunded back to your respective account shortly.

For any problem please contact us 24x7 hrs. Customer support at[protected], fax no.[protected], chennai care no.[protected]

Warm regards,
Customer care
Internet ticketing
Irctc

Please let me know about the problem and refund my amount asap!

I tried to book a ticket for rail journey on[protected] at 20:31 under premium tatkal quota. Even though my account was debited and i received a confirmation therefor, i neither received the ticket i sought for nor the amount of rs.745/- debited from my account by my banker state bank of india refunded to me. I reproduce the message i received from my banker in this regard:
"thank you for using state bank internet banking. Your txn ref no, igabquyyl6 for rs.745/- on 15th july 2017

Pls find the attachment of the failed ticket screenshot. Sir i have booked a ticket through irctc app. The transaction failed due to some reasons & hence my amount has debited from the a/c. Also the ticket is showing as not booked status & payment was showing under process status. On next day the amount got deducted & the payment process got failed. Almost 5 days have already passed since this incident. Please refund my amount of 377 (Service charges included) at earliest. Hoping to see u soon from your side.

Following are the ticket details:
Transaction id: [protected]
Pnr no [protected]
Train no./name: 12150 / dnr pune exp
Date of journey: 30-jun-2017
Date of boarding: 30-jun-2017
Class: third ac (3a)
From: danapur (Dnr)
To: pune jn (Pune)
Boarding: danapur (Dnr)
Resv upto: pune jn (Pune)
Quota: tatkal (Tq)
Ticket type: e-ticket

Refund was expected in my paytm account that is still pending

I am travelling in rajdhani express 12951 dated 15/7/2017 from mumbai to new delhi the food quality is really bad, most of the passengers are frustrated due to this. Food is just not in eatable condition. Who will be answerable if it will cause some health.in daal there is just water and paneer is very hard no one knows how old this food might be. Please look into this issue because this might create really bad impression on travellers of indian railways

I (Ameet matai) have cancelled booked ticket on 6/7/2017 with pnr number [protected]. The status for the same is showing "refunded" (Refer attached snap shot).

But still i have not received refund amount in my icici bank account till date (Refer below snap shot).

Request you to look in to this matter for credit of refund in time.

Regards