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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 25, 2025

Complaints 10847

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1836

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9011

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 237

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Address: Raichur, Karnataka, 584101

Website: Www.irctc.in

Sir i have booked a ticket from raichur to bangalore... Due to some issue i couldn't go... Instead of me my father is ready to go... I went to the nearest railway station and i ask to change the passenger... But they said that go to the southern reginal railway staion and get me the premission letter... The office is far from our place... So temove that concept of change of passenger... It is not at all useful to common people... It is such a idiotic concept... It is not easy to follow...

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Address: Kolkata, West Bengal, 700001

Website: www.irctc.co.in

I had booked ticket hwh to bkp dated 07/07/2017 txn id:[protected] journey date 23/07 17, problem is money deducted from my bank account but due to technical problem my ticket not booked. I have called customer care he said wait 4 to 5 days but till date no refund money credited in my bank account. So i want refund my money at the earliest please.

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Address: Gopalganj, Bihar, 841428

Pnr no - [protected]

Transaction id - [protected]

Transaction date - 06-jul-2017

Cancellationid /refundid - [protected]

Transaction type - cancelled

Trans. Amt ()- 485.0

Refund. Amt ()- 425.0

Bank - paytmag

Refund status - refunded

Refund date - 07-jul-2017

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Hello sir,
I have already complained but I didn't get any respond, so again I reposting complain that on 3rd of July, I tried to book a ticket from Ludhiana to sealdah for journey of 9th of July . And my debit card has been debited with transaction id [protected] but ticket has not booked . so I m requesting to you please refund money. Its been two days, I haven't got any response . so please respond

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Address: 400072

Hello,

I have ordered some meals for the below pnr no for chennai central station on 26th june. The order is canceled and they dint delivered the food to the station. The amount is deducted from my account for the food is which is not delivered. We travelled as a group with kids which all where empty stomach. I want to know when i will get my refund to my account which they deducted from my account my pnr no is below
[protected]

Regards,
Ben

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D

Debanshu Kar

from Noida, Uttar Pradesh

Jul 13, 2017

TDR filed on 6 Jan 2017 refund not yet received PNR [protected].

Please give me a clear picture when will this amount get refunded.

Food ordered and automatically cancelled. No refund for the food ordered and cancelled automatically - Comment #2785716 - Image #0

S

Subhash Kaushik

from Garhshankar, Punjab

Jul 13, 2017

Dear Support, I have entered wrong email id on my IRCTC login. My correct email Id is [protected]@gmail.com. My mobile No. [protected] has been verified. I want to correct my email id in irctc registration. Kindly help me.
Regards
Kaushiksk
mob [protected]

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Address: Raipur, Chhattisgarh, 492001

Website: www.irctc.com

I live in raipur i booked the ticket from nagpur(ngp) to chennai central (mas) my preffered train was gangakaveri exp. I clicked on book option but tgey redirected my page to other train option and book that train .how i suppose to reach raipur to nagpur in 2 hours beacuse g t express leave the station on 12:30
PNR no. [protected]
Jaidev prajapati

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Address: Jhajjar, Haryana, 124104

Website: Irctc

I am tried to book a train ticket for 6 passengers from src (Bangaluru) to nzm (Hazzart nizxamudin) on 04.07.17 by irctc gateway of axis bank (Journey date 08.10.17) at approximately 18:15. My bank of india a/c has been deducted amount of rs 20501/- transaction id is 5177650, but the pnr no. And ticket has not created.
So i request you to refund this amount as early as possible and also request you to reduce this type of software problem.

Rekha rani
[protected]
Login id uahana

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Address: Hoshangabad, Madhya Pradesh

I was traveling to my home town along with my wife from bangalore to satna by train no: 12295 on 2nd tier ac coach seat a1-11 and a1-12 on 24-june-2017.
I have covered most of the journey but unfortunately incident occurred in itarsi junction.in itarsi station train stopped around 2:40 pm on 25-june-2017 and i get it down for few min to bring some food after few minute i came back and sat for some time on lower seat, in the mean time train started moving. When i checked my seat my laptop/laptop bag was missing, immediately i checked with my wife and the people near my seat and ticket invigilator but no one is aware of it, as most of the people are using curtains to cover their seat.

Please contact @[protected] for more details

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Jul 12, 2017

ritu79's response Sir
on Saturday 07/07/2017 I have booked the tickets for new Delhi vide PNR No.[protected] for three passengers and the amount also charged correctly
But I have been charged two transactions of 965 Rs. Request refund my amount as I am registered with IRCTC. i am also sending you the image of it.

[protected]@gmail.com

Jul 12, 2017

Updated by Pankajdwivedi After checking with all people including attender and pantry guys, I realized its stolen and there after I started calling railways police for the FIR and filed FIR in Jabalpur station.

Crime No 203/17 379 IPC

Thanks
Pankaj
[protected]

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R

ritu79

from Mumbai, Maharashtra

Jul 13, 2017

Sir
on Saturday 07/07/2017 I have booked the tickets for new Delhi vide PNR No.[protected] for three passengers and the amount also charged correctly
But I have been charged two transactions of 965 Rs. Request refund my amount as I am registered with IRCTC.

[protected]@gmail.com

Lost laptop and other valuable items inside it - Comment #2785718 - Image #0

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Address: Hyderabad, Andhra Pradesh, 500058

Website: IRCTC

Sir,
I have been waiting for your reply. Its been morethan 10 days since i have cancelled the ticket. I have booked my ticket online in irctc website (Pnr : [protected] and transaction id : [protected]). As my ticket was not conformed i have canceled it and a message was also send to my registered number that i will be refunded rs.810 in 2-4 days. Now its been more than10 days. Even if i try to contact helpline number it is not responding since last 4 days. Please don't make common people like us to loose hope on the government. Hoping to get refund as soon as possible. Kindly reply. I have tried several times contacting most of the irctc numbers and no one is respondding.

Your's truly,
Pramod

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Address: Ambala, Haryana, 134093

Website: irctc

Indian railway catering & tourism corporation [irctc] — payment refund not received

Rajesh bishnoi
Dear sir,
I have booked a 2 tickets on different dates but cancelled on same date i. E 3 july 2017 and paid using my friend debit card (Sbi debit card),. Today date is 12 july 17 but my money is not credited.in irctc site refund status is showing money is sent to bank from last 3 days. Nobody is picking the phone. How should i track which sbi bank received th we money. Please have a look below for further info

1. Transaction id [protected]
Date 3 july 2017. Amount. 1365
2. Transaction id [protected]
Date 3 july 2017 amount. 1285

Total money = 1365+1285= rs 2650
Need to be credited

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Address: New Delhi, Delhi, 110044

Website: irctc

I am booking a ticket from newdelhi to haridwar junction after making the payment by the visa debit card the balance is deducted from my a/c.
But ticket has not generated yet. The bank sent message of deduction of my money.
I have checked several times on irctc for the booked ticket option but it does not seems anything there.
I need help badly.
Hope my problem will resolved soon.

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A

Aryanpandey1415

from Lala, Assam

Jul 20, 2017

Money is dedicated in my bank account. But ticket has not book

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Address: Buxar, Bihar, us12345

Website: [email protected]

Name-upendra kumar srivastva user i'd buxarjanch mobile no.[protected] i have mistake ly typed wrong email i'd in irctc. I apologise and kindly request you to change my wrong email i'd into this email i'd ([protected]@gmail.com.) so please as fast as you change the email i'd please my son has done this mistake in hurry of making the user registration for me in excitement so i apologise through my son.

Thank you

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I have booked online train ticket on[protected] under tr. Id:[protected] money debited from my account ticket not booked. On 3rd irctc sight i have seen amount refunded but till date the same has been not credited to my bank account. Inspite of my complaint on mail there is no response from irctc. It has already 12 days till date the problem has not solved and amount not credited to my bank account. Transaction failed money debited but refund is not credited to my bank account.
Transaction id:[protected]
Irctc refund id:[protected]
Amount:rs.385/-

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Website: www.irctc.co.in

2 nos 2nd a/c tickets were booked for journey on 7th july 2017 transaction id
[protected] and pnr[protected] by irctc on line. The ticketswere wait listed and cancelled on 4th july. The ticket charges were rs 8306.5 and return amount was rs 7740.0 thus deduction rs 567/- for two wait listed tickets cancelled 3 days before scheduled journey. This much deduction i. E. Rs 283/- per ticket is not understandable.

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Address: Shimla, Himachal Pradesh, 171001

I tried booking tickets on tatkal from pune to chandigarh on 4 july, amount was deducted from the account but i didn't even get the pnr number or any confirmation from the railways against the amount of 1868/-, my transaction id is iin/irctc etic tic/[protected]. When contacted to the reservation office i was said it will automatically be refunded to the account in 3 working days but i havent received any response or refund yet

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 14, 2017

Updated by Sachinshah41 The very next day I received the refund thanks to this portal and people handling the complaints in such an early basis.I received full amount which was deducted from the account . no complaints thankyou

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S

Sachinshah41

from Srinagar, Jammu and Kashmir

Jul 14, 2017

The very next day I received the refund thanks to this portal and people handling the complaints in such an early basis.I received full amount which was deducted from the account.

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Address: 201301

Website: irtct

Dear Sir,
I have booked a ticket and paid using my debit card (Yes Bank), the payment gateway was paytm. Then It was cancelled because some technical problem and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID : [protected]
Cancellation ID : [protected]
Transaction Date : 08-Jul-2017
Transaction Amt: 1460.0

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

Regards:
Anil Kumar
Mob:[protected]

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Address: Howrah, West Bengal, 711312

Website: WWW.IRCTC.CO.IN

Dear sir
I have tried to book a seat in saraighat Express, Train no. 12345, The amount of 395 Rs was deducted from my account but ticket could not be booked due to slow server. Pls refund the full amount of ticket.The details of
ticket reservation is as below:-

IRCTC USER ID :- san93tu

FROM :- Howrah(HWH)
TO :- new cooch behar (NCB)
DATE OF JOURNEY :[protected]
DATE OF BOOKING :[protected]

TRANSACTION ID:- [protected]
So please refund my Money... I 'll be highly thankful to you for this...
--
Regards.
SANTU GHORAI
E-mail;- [protected]@gmail.com

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Dear team,

I am disappointed with catering service which is providing in shatabdi. They are providing dirty glass for tea and providing open tea bags instead of tea kit. Tharmas are not clean too. Catering staff are also not wearing the gloves an d when i ask for complaint book they replied that they have no complaint book.

Pnr no. [protected]
Coach - c6, 37

Regards,
Akash gupta
[protected]

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Address: Bellary, Karnataka, 583101

Website: irctc next generation

I had booked tickets online from bellary to hubli, schedule date of journey 10/07/2017, with confirmed berths sv1 25, sv1 26in sleeper class in train no :17603, schedule time of depature 6.55am
But when we reached the station we were surprised to know no information was there regarding the said train as per schedule and when asked the station master he was surprised to see confirmed ticket for no train with such number exits but some other person intimated that such bogie attached to some other train but that has been departed earlier than our schedule ticket

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Address: 400086

Kindly refund my amount against my pnr number of which the ticket is being cancelled on 1st july 2017.

Please se the atatched receipts which i have received from the counter after i surrendered my tickets.

Pnr number - [protected] - total amt to refund - 3045/-

Pnr number - [protected] - total amt to refund - 3240/-

Kindly also suggest as to when my refuneded amount will
Credited in my account.

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