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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 239

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P
PRAMOD KUMAR REDDY MANTHU
from Hyderabad, Telangana
Jul 12, 2017
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Address: Hyderabad, Andhra Pradesh, 500058
Website: IRCTC

Sir,
I have been waiting for your reply. Its been morethan 10 days since i have cancelled the ticket. I have booked my ticket online in irctc website (Pnr : [protected] and transaction id : [protected]). As my ticket was not conformed i have canceled it and a message was also send to my registered number that i will be refunded rs.810 in 2-4 days. Now its been more than10 days. Even if i try to contact helpline number it is not responding since last 4 days. Please don't make common people like us to loose hope on the government. Hoping to get refund as soon as possible. Kindly reply. I have tried several times contacting most of the irctc numbers and no one is respondding.

Your's truly,
Pramod
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    kul14
    from Varanasi, Uttar Pradesh
    Jul 12, 2017
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    Address: Ambala, Haryana, 134093
    Website: irctc

    Indian railway catering & tourism corporation [irctc] — payment refund not received

    Rajesh bishnoi
    Dear sir,
    I have booked a 2 tickets on different dates but cancelled on same date i. E 3 july 2017 and paid using my friend debit card (Sbi debit card),. Today date is 12 july 17 but my money is not credited.in irctc site refund status is showing money is sent to bank from last 3 days. Nobody is picking the phone. How should i track which sbi bank received th we money. Please have a look below for further info

    1. Transaction id [protected]
    Date 3 july 2017. Amount. 1365
    2. Transaction id [protected]
    Date 3 july 2017 amount. 1285

    Total money = 1365+1285= rs 2650
    Need to be credited
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      A
      Abhash Jha
      from Gurgaon, Haryana
      Jul 12, 2017
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      Address: New Delhi, Delhi, 110044
      Website: irctc

      I am booking a ticket from newdelhi to haridwar junction after making the payment by the visa debit card the balance is deducted from my a/c.
      But ticket has not generated yet. The bank sent message of deduction of my money.
      I have checked several times on irctc for the booked ticket option but it does not seems anything there.
      I need help badly.
      Hope my problem will resolved soon.
      View replies
      Money is dedicated in my bank account. But ticket has not book
      Reply
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        B
        buxarjanch
        from Bhagalpur, Bihar
        Jul 12, 2017
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        Address: Buxar, Bihar, us12345
        Website: [email protected]

        Name-upendra kumar srivastva user i'd buxarjanch mobile no.[protected] i have mistake ly typed wrong email i'd in irctc. I apologise and kindly request you to change my wrong email i'd into this email i'd ([protected]@gmail.com.) so please as fast as you change the email i'd please my son has done this mistake in hurry of making the user registration for me in excitement so i apologise through my son.


        Thank you
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          J
          janakisundaram
          from Chennai, Tamil Nadu
          Jul 12, 2017
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          I have booked online train ticket on[protected] under tr. Id:[protected] money debited from my account ticket not booked. On 3rd irctc sight i have seen amount refunded but till date the same has been not credited to my bank account. Inspite of my complaint on mail there is no response from irctc. It has already 12 days till date the problem has not solved and amount not credited to my bank account. Transaction failed money debited but refund is not credited to my bank account.
          Transaction id:[protected]
          Irctc refund id:[protected]
          Amount:rs.385/-
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            I
            iafmkr
            from Tinsukia, Assam
            Jul 12, 2017
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            Website: www.irctc.co.in

            2 nos 2nd a/c tickets were booked for journey on 7th july 2017 transaction id
            [protected] and pnr[protected] by irctc on line. The ticketswere wait listed and cancelled on 4th july. The ticket charges were rs 8306.5 and return amount was rs 7740.0 thus deduction rs 567/- for two wait listed tickets cancelled 3 days before scheduled journey. This much deduction i. E. Rs 283/- per ticket is not understandable.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              Sachinshah41
              from Srinagar, Jammu and Kashmir
              Jul 12, 2017
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              Address: Shimla, Himachal Pradesh, 171001

              I tried booking tickets on tatkal from pune to chandigarh on 4 july, amount was deducted from the account but i didn't even get the pnr number or any confirmation from the railways against the amount of 1868/-, my transaction id is iin/irctc etic tic/[protected]. When contacted to the reservation office i was said it will automatically be refunded to the account in 3 working days but i havent received any response or refund yet
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Jul 14, 2017
              Updated by Sachinshah41               The very next day I received the refund thanks to this portal and people handling the complaints in such an early basis.I received full amount which was deducted from the account . no complaints thankyou
              View replies
              The very next day I received the refund thanks to this portal and people handling the complaints in such an early basis.I received full amount which was deducted from the account.
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                A
                Anil Jadon
                from Noida, Uttar Pradesh
                Jul 12, 2017
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                Address: 201301
                Website: irtct

                Dear Sir,
                I have booked a ticket and paid using my debit card (Yes Bank), the payment gateway was paytm. Then It was cancelled because some technical problem and its showing refunded but I have not got the money till now. Please have a look below for further info.

                Transaction ID : [protected]
                Cancellation ID : [protected]
                Transaction Date : 08-Jul-2017
                Transaction Amt: 1460.0

                Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

                Regards:
                Anil Kumar
                Mob:[protected]
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  9
                  93Santu
                  from Kolkata, West Bengal
                  Jul 12, 2017
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                  Address: Howrah, West Bengal, 711312
                  Website: WWW.IRCTC.CO.IN

                  Dear sir
                  I have tried to book a seat in saraighat Express, Train no. 12345, The amount of 395 Rs was deducted from my account but ticket could not be booked due to slow server. Pls refund the full amount of ticket.The details of
                  ticket reservation is as below:-

                  IRCTC USER ID :- san93tu

                  FROM :- Howrah(HWH)
                  TO :- new cooch behar (NCB)
                  DATE OF JOURNEY :[protected]
                  DATE OF BOOKING :[protected]

                  TRANSACTION ID:- [protected]
                  So please refund my Money... I 'll be highly thankful to you for this...
                  --
                  Regards.
                  SANTU GHORAI
                  E-mail;- [protected]@gmail.com
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    Akash Aj
                    from Delhi, Delhi
                    Jul 12, 2017
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                    Dear team,

                    I am disappointed with catering service which is providing in shatabdi. They are providing dirty glass for tea and providing open tea bags instead of tea kit. Tharmas are not clean too. Catering staff are also not wearing the gloves an d when i ask for complaint book they replied that they have no complaint book.

                    Pnr no. [protected]
                    Coach - c6, 37

                    Regards,
                    Akash gupta
                    [protected]
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      L
                      [email protected]
                      from Taliparamba, Kerala
                      Jul 11, 2017
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                      Address: Bellary, Karnataka, 583101
                      Website: irctc next generation

                      I had booked tickets online from bellary to hubli, schedule date of journey 10/07/2017, with confirmed berths sv1 25, sv1 26in sleeper class in train no :17603, schedule time of depature 6.55am
                      But when we reached the station we were surprised to know no information was there regarding the said train as per schedule and when asked the station master he was surprised to see confirmed ticket for no train with such number exits but some other person intimated that such bogie attached to some other train but that has been departed earlier than our schedule ticket
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        A
                        [email protected]
                        from Mumbai, Maharashtra
                        Jul 11, 2017
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                        Address: 400086

                        Kindly refund my amount against my pnr number of which the ticket is being cancelled on 1st july 2017.

                        Please se the atatched receipts which i have received from the counter after i surrendered my tickets.

                        Pnr number - [protected] - total amt to refund - 3045/-

                        Pnr number - [protected] - total amt to refund - 3240/-

                        Kindly also suggest as to when my refuneded amount will
                        Credited in my account.
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                          S
                          sm95cr7
                          from Delhi, Delhi
                          Jul 11, 2017
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                          Address: Patna, Bihar, 800014
                          Website: www.irctc.co.in

                          I booked two tatkal tickets more than over a month ago of which the trains got delayed more than 3 hours and hence we could not travel. The tdr as per irctc rules was entered by me before the departure of train and the status turned 'cr registered' a few days later. Since then i have been waiting for the refund against the pnr [protected] and [protected] respectively. The irctc customer care responded that it is now a matter of zonal railways to refund them the amount and then they'll return it to me. But there has been no news or update since. I feel cheated and robbed. A valuable amount of money is not refunded, leaving me distressed for over a month. Please take strict action against east central railway.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          View replies
                          I started booking my railway ticket on 11:00 am using booktatkal chrome extension .i could get it booked as it stated displaying
                          'Error Details
                          You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address'
                          however i didnt book any ticket .
                          Reply
                          I have booked a ticket and paid using my debit card, the payment gateway was PAYTMAG. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

                          Transaction id [protected]
                          Refund Id [protected]
                          Refund Dated[protected]
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                            D
                            D Prashant
                            from Hyderabad, Telangana
                            Jul 11, 2017
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                            Address: 535003
                            Website: www.irctc.co.in

                            It too much horrible i have paid the maoney showing the refund status to paytm still iam waiting for the money
                            1 [protected]
                            01-jul-2017

                            [protected]

                            Cancelled 980.0

                            860.0 paytmsdk sent to bank

                            Transaction id:[protected]

                            Pnr no [protected] train no./name:18637 / hte bnc exp

                            Date of journey:02-jul-2017

                            Date of boarding:02-jul-2017

                            Class:sleeper class (Sl)

                            From:visakhapatnam (Vskp) to:tirupati (Tpty)

                            Boarding:visakhapatnam (Vskp)

                            Resv upto:tirupati (Tpty) quota: tatkal (Tq) date of

                            Cancellation:01-jul-2017 17:35:12 hrs

                            Ticket type: e-ticket cancellation id:[protected]

                            I like to say one of the worst and very worst product service in india can you please ask for a refund i am very upset
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Jul 12, 2017
                            Updated by D Prashant                             I am very upset and they were eating our hardwork earned money i should say IRCTC aap log just sucking the blood of common peoples money thats all not refunding the money on time we are a medium class people we earn money doing lots of labor work thoo on IRCTC i need an apology from IRCTC foir their mistake i need a direct line to connect with them
                            View replies
                            I booked my ticket through irctc mobile app. but, I got a error message after transcation, and my amount has been deducted through my respective bank, my ticket has not been issued but my amount has been debited. so please, refund my money... date-5th june. for further information, i have bank details
                            thanks.
                            Reply
                            Hi..

                            I need to book tatkal ticket on July 3rd 2017 but the page showing invalid user while i am logging in and all my friends are also seeing the same... I was very regret about this and it broked trust on IRCTC... Now i dont have ticket.😡
                            Reply
                            TO DAY MORNING I HAVE BOOKED A TICKETS BUT I HAD A TRANSACTION TICKETS WERE NOT BOOKED .My amount was debuited but ticket not booked. How do get money back
                            Reply
                            Dear Support, I have entered wrong email id on my IRCTC login. My correct email Id is [protected]@gmail.com. My mobile No. [protected] has been verified. I want correct my email id. Kindly help me.
                            Regards
                            Kaushiksk
                            mob [protected]
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                              K
                              K Sujith Kumar
                              from Addanki, Andhra Pradesh
                              Jul 10, 2017
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                              Address: New Delhi, Delhi, 110001
                              Website: Irctc

                              Hello,
                              My self k. Sujith kumar,
                              I have booked 2 tatkal tickets on 20th june 2017 on my ip address, after a week i tried to book 2 more tatkal tickets from the same ip adress but it's showing you are allowed only 2 tatkal tickets from 10am to 12pm per ip address their for i am not able to use my ip address once more to book tickets.
                              The data provider provides only one ip address per each registration,
                              But now how do i get new ip address, in the rules of tatkal it's mentioned that:
                              -only six tatkal tickets per month.
                              -only two tatkal tickets per ip address in a day.
                              But i can't us the same ip address once again
                              From where i have to get different type of ip address.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              View replies
                              I booked a ticket from kayamkulam to bangalore, it was saying payment awaiting even though it was debited from my account.
                              Journey Date: Sep 5, 2017
                              Booking Date: Jul 2, 2017
                              Amount: 380
                              Reply
                              Dear sir
                              MY LOIGIN NOT WORKING when tried to login now its showing invalid user id my travel is today evenign even my friends login not working plz check it as soon as possible
                              my user id raju4656 plz check its showing invalid user id i need to tavel today evening plz
                              Reply
                              I have added some money to the IRCTC Wallet. Today, when i am trying to login to my account by using my credentials it is showing invalid user. i am giving correct input. when i go for forget password it is showing Input validation failed. please suggest me what to do.

                              User Id: click2ch

                              Thanks,
                              Chaitanya
                              Reply
                              Their is not general department available in train all general passenger travel in reservation department please ansure that all general department passenger can't be travel in reservation department
                              Reply
                              I have booked a ticket and paid using my debit card, the payment gateway was PAYTMAG Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

                              Transaction ID [protected]
                              Refund ID [protected]
                              Refund Dated[protected]
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                                A
                                anand saraf
                                from Siliguri, West Bengal
                                Jul 10, 2017
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                                Address: Bankura, West Bengal, 722101
                                Website: IRCTC

                                On 8th july 2017 i have booked 3 tickets from bikaner to howrah for 5th october 2017 in the irctc connect app from my mobile. I have done the transaction from my debit card but the result is that i have not get booked my tickets. So i want my money back or i want the reason for this and also my ticket should be booked. I tried to contact the irctc care tollfree no.
                                Which are: [protected]
                                [protected]
                                But they are saying that please wait while we are connecting your phone call and again the result is nothing.
                                So, i need to my ticket should be booked.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                I was travelling from delhi to jammu by rajdhani express on 1st July 2017. PNR no.[protected], train no. 12425, seat no. B8-20. I lost my black coloured luggage consisting of my clothes, shoes etc.if found pl return it t me.
                                Reply
                                Hi My name is Gowthami Bandlamudi
                                I logged in IRCTC website before 1 week and booked tickets for my journey.But Today it shows Invalid User.I need urgent Booking for my another journey .why it is coming i dont understand.please provide my account with my credentials.
                                Reply
                                Dear sir my user id raju4656 showing login error and saying invalid user id plz check asap today evening my train plz check fast
                                Reply
                                I tried to login to my IRCTC account using the details I've been using so far. But the website responded to saying I'm an invalid user. I'm a registered user and I've booked tickets i the past using the same login details. Please look into it and solve my problem
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                                  S
                                  sum123456
                                  from Kolkata, West Bengal
                                  Jul 10, 2017
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                                  Address: New Delhi, Delhi
                                  Website: www.irctc.co.in

                                  I am satyajit ghosh. I tried to book tickets from irctc app on 30.06.2017/ i tried to book tickets of duranta dealdah puri express formy family. (4tickets). While in doing payment transaction got dropped. I didnt get any tickets and my account was debited bu the amount rs. 2306.78. Kindly refund my money as early as possible. Your kind concern in these matter is of immense importance
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  View replies
                                  My money got cut but no tickets have been booked, so I complain that irctc should refund the money back to my account
                                  Reply
                                  Unable to login
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                                    S
                                    spirit divine
                                    from Bhubaneshwar, Odisha
                                    Jul 10, 2017
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                                    Payment not credited in my account
                                    Bank obc: ib sm txn. Id[protected]
                                    Bank obc: ib sm txn. Id[protected]
                                    Irctc transaction id [protected]
                                    Irctc transaction id [protected]
                                    Transaction failed on-02/07/2017
                                    Status showing as follows in irctc failed transsactions details.
                                    Approved : approved for refund
                                    Sent for refund : refund instructions given to bank
                                    Refunded : refunded in account
                                    The fact is that amount (Rs.3130 + rs.3130) is not credited in my account as on date.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    View replies
                                    Today I am traveling from MLDT- SDAH in 3A. Dirty blankets are provided to passengers & also no bed sheet is provided in the train. There is no cover on the pillow. Train no13154. Dear railway ministry please take care
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                                      S
                                      Sonydugi
                                      from Guskhara, West Bengal
                                      Jul 10, 2017
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                                      Dear sir,
                                      My pnr no.[protected] & [protected] was cancelled on dt 5.6 17 & 8.7.17 respectively but till now i couldn't recive my refund amount. The refund customer care no.[protected] &[protected] don't recive call, many times i have tried. How much time it will take by irctc please let me know.

                                      Sonali panigrahi
                                      Sarvidaya nagar
                                      Puri-752002
                                      [protected]
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      On 3rd july i booked a takal ticket from irctc but payment is completed and ticket is not booked and i wait 3 days for refund but amount is not received in my bank account trasaction id is[protected]
                                      Reply
                                      I have forgotten my user id and password but I remember my email id and mobile number associated with that account. Also I dont have any mails of ticket booking in my inbox. So please help me recover my Id.
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                                        M
                                        Murali Srinivas
                                        from Hubli, Karnataka
                                        Jul 10, 2017
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                                        Address: Srikakulam, Andhra Pradesh, 532201

                                        I am k simhachalam working as secondary grade teacher in hiramandalam mandal. I have a bank account at hiramandalam sbi branch while iam booking a ticket in irctc website, amount debited from my ac [protected] on 10 th july rs 837.42 pos[protected] txn no[protected] but ticket not delivered from irctc ticket generating system
                                        Please verify and credit my amount in my account as early as possible
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Jul 08, 2017
                                        priyanka cherry's response                                         I have been trying several times to book a ticket online but i am not able to open the website in my computer. it always shows that there is a server problem but i can open all other websites and access my emails as well . please help me

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                                        I have been trying several times to book a ticket online but i am not able to open the website in my computer. it always shows that there is a server problem but i can open all other websites and access my emails as well . please help me
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