Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked 2 tickets, from Chennai to Kozhikode on 7 July 2017.
A total of 806 rupees was deducted from my account but ticket was not issued.
And I had to book another ticket as it was a case of emergency. So i paid about 1200 rupees for a 400 rupee ticket.
When i called in IRCTC's contact no. nobody answered the phone. it was a disappointing and disturbing experience . i request the officials to take a proper look into this issue. and to refund 806 rupees for which i didn't get any ticket.

I have tried twice to book 1 ticket on 3rd of July 2017 from DLI TO LKO. At that time the money got deducted from my a/c but the ticket didn't got booked. It's been 4 days now & no message is sent from your side that you will give the money back or not. I have booked the tickets in tatkal and the amount which you have charged is Rs 400 for one ticket. I'm a middle class person & i can't afford to give Rs 800 just like that. I have tried to call your customer care no. but no response is given from their end. I think no is even bothered to see that a person is suffering and is calling to solve the query. I just want to know when will you Credit the amount in my a/c. My id for irctc is "rrnns" and i have attached screenshot from app stating that the money got transferred from my a/c to irctc a/c but the ticket didn't got booked. In case you will check the screenshot, it is attached below. My registered mobile no.is [protected] and registered mail id is [protected]@yahoo.co.uk.

On dated 30/06/2017, I received one SMS from AD-IRSMSA i.e. TRN 19019 SRC-BDTS ON 10/07/2017 HAS BEEN CANCELLED DUE TO UNAVOIDABLE CIRCUMSTANCE..
On the base of information received I booked ticket in other train i.e. in Mewar Express. When I cancelled ticket of train no 19019 total Rs 193 charged by IRCTC which is wrong.
My PNR no is [protected], Train No. Name 19019 DEHRADUN EXP, Date of Journey 10 jul
From KOTA JN To ROORKEE

Irctc has an app for android but not for ios why i domt get the point at forst they had app for bith ios and android but not they only have app for android and the ios users have to go through the computer to bood and also the irctc website is also not ios friendly it dosent loads fast and have many clash with ios users are facing trouble hope you make the app equal for ios and android users

I used IRCTC wallet for tatkal ticket booking. Two times I did but both times I did not receive the OTP. As a result I had to go other way for payment but till that time seats went into waiting. I don't understand what is the use of these wallet then. IRCTC just eats interest on our money but never gives the result. Very underscoring.
Also IRCTC charged extra money to put money into wallet and then again for paying from wallet. This is terrified.
Please ask govt to look into this.

E ticket
pnr [protected]
cancelled date[protected]
travel date[protected]
refund amount 1945
refund status- refunded - paytmsdk

but it is not credited in my bank

e mail sent several times to irctc, no response
complaint ticket id [irctc#6151343]
complaint ticket id [irctc#6226536]
complaint ticket id [irctc#6247467]

please help getting my refund or suggest hot to get it where to complain now.

Regards
deepak

@eCateringIRCTC
My pnr no. [protected] traveling from Dibrugarh to GUWAHATI..train no. 12423
Meals served by pantry is substandard & poor in quality... whereas we have already paid for quality meals..moreover food were cold... When enquired about the meal the pantry card manager doesn't have any appropriate answer...
Many more co-passengers have also complained the same...
My appeal to IRCTC to take appropriate measures to redress the matter...and requesting to exclude the meals from the ticket ...

Hello,

I have booked from IRCTC my login account and payment paid from paytm wallet successfully.. But some server gateway problem my booking failed but amount deducted from paytm wallet successfully.. Now how can I get my refund amount. I checked with paytm customer care and they replied like IRCTC will refund .. Please help me on this.. I have mentioned IRCTC transaction ID in subject and below I mentioned paytm transaction ID also and image also for your reference.. Please refund my amount.

Paytm transaction ID: [protected]
Amount : 291 RS

Thanks in advance.

Name - vanarani shanmuganathan irctc user id - [protected]@gmail.com mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Hi Team,

This is to bring into your notice, about my refund which is reflecting in system as on 16-Jun-017 it was initiated of Rs.10, 050/-, but the same had not been received in my account.

I had booked a ticket with my Irctc UserId- Pankajt89 and
Transaction ID: [protected] PNR No [protected]

also the Cancellation ID- [protected].

I had already raised many tickets, but for none of the tickets any person had given me any positive response. Its been more than 19days since this refund was initiated but i have not received this refund.

Request you to kindly look into this at priority and initiate my refund.

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 52599 / JOYRIDE DIESEL
Date of Booking : 04-Jun-2017 Class : FIRST CLASS Quota : GENERAL
Date of Journey : 11-Jun-2017 From : DJ To : DJRZ
Boarding At : DJ Date Of Bo arding : 11-Jun-2017 Reservation Upto : DJRZ
Scheduled Departure : N.A. Insurance (No. of Psng) : 2

The above train was cancelled due to engine fault. I am yet to receive the refund.
Reported to [protected]@irctc.co.in and [protected]@irctc.co.in but the say:

'Kindly note that as per our record the train is not
marked cancelled in Railway PRS, '

Please help.
Saroj Ray

The Air condition was not functioning on 5th July 2017 at 9 pm and instead a fan was kept for the entire room which did not suffice. Also please note that the room was stinking and nobody could sit comfortably. To add to this the care taker or assistant was not in his place to receive the complaint. Hence I had to go to the station master who acknowledged the complaint. however I am not sure if this has been rectified. Else would appreciate that all upper class people who utilised the above services at Bangalore station on 5th July be refunded the cost so recovered in the absence of proper AC being made available, care taker missing and stinking hall.

Dear Sir/Madam,

I have cancelled my ticket on 22nd June 2017.. 4 days prior to date of Journey. I received mail from Irctc saying that refund has been processed on 24th June 2107 but still its not credited in my account. Payment was done by Axis debit card.

When i checked my irctc account the status shows its refunded but not credited in my bank. I have verified in my bank too and they said no refund is receive in my account
the details area s follows:

Transacation ID: [protected]

PNR No:[protected]

Cancellation Id: [protected]

Two Tickets from Pune to ERS. Trivandrum Express

Refund Amount:980

Attached is details

Please do the needful

I booked one TATKAL ticket from Trissur to chennai central(Train no 22640) on 06/07/2017 ON THE INTERNET but the transaction failed due to system fault at the IRCTC app(website). The amount of money amounting to Rs. 1880/- was, however, debited to my SBI account . Their Failed transaction ID is- [protected] dated 06/07/2017.

So please do the refund to my respective account .

Thanks,
Rashim

I tried to book a ticket using IRCTC website on 22ND MAY 2017. After giving instructions for debiting my HDFC Bank account, it gave message 'payment settled charting under preparation, booking not allowed . However the amount of Rs 2340 /= was debited to my account. After that I have been following with the department for the refund but have not received any answer from them. Transaction I D:[protected]
I dont have any idea whether this complaint will reach the desired level but still having no option left after calling number of time to their Delhi office, I have to do so,

Please find attached screenshot of irtc message

Please help

ROHTH
[protected]

I tried to book a ticket From Howrah to New Delhi Duronto Express AC 3 tier for the date 10/07/2017 on the night of 05/07/2017 around 20:30 Hrs. But unfortunately, an amount of Rs 2866.80 (ticket fare) was deducted from my A/c no [protected] of Punjab National Bank. My transaction id for the said transaction is [protected]. When I tried to contact the IRCTC helpline to sort my problem it always stands busy.

PLEASE REFUND MY MONEY AS SOON AS POSSIBLE.

PNR-[protected]
Trn:12964
Dt:[protected]
Frm UDZ to NZM
Cls:3A
Mewar express was cancelled on 23 june 17 and i have not received any refund till now. Poor service given by the person on telephonic conversation.
I have been sending emails but no positive response is coming. 2 weeks has been passed already.
TDR has been filed but they are saying atleast 90 days they will take to proceed my request

Sir I booked tickets PNR number.[protected].kir to ndls wating tickets.i cancel this ticket then wating 12-13 .so cancel tickets didcuted 230 Rs.Per tickets 130PER tickets. I complaint but not till now any response.i mail to 2 July but no response.i contact customer care he said technical issue.you wait 24hour then time response received u.so I waited

If any patient travel in like Kissan express train, he is very un- comfortable to travel in second setting couch, he can not laying due to less space and over filling, so if possible there should be sleeper couch also in express trains. I see this type of problem so many times, so think about un-healthy persons and ladies which are suffering with labor problem.
please forward this msg to railway minister or high level, so they think about this.

Im traveling from mumbai to chandigarh in paschim express (Train number-12925). Im having issues with the price of the services provided by indian railways in trains. Instead of rail neer water bottle, they are selling some "pavan" water bottles and also charging more than the mrp. Mrp of this bottle is inr 15, they charged me inr 20 and refused to return rs. 5. When i told them about registering complaint, they tried to threaten me.
Also, none of your helpline numbers are working. Really worst service provided by indian railways.