Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello sir,
I have already complained but I didn't get any respond, so again I reposting complain that on 3rd of July, I tried to book a ticket from Ludhiana to sealdah for journey of 9th of July . And my debit card has been debited with transaction id [protected] but ticket has not booked . so I m requesting to you please refund money. Its been two days, I haven't got any response . so please respond

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Address: 400072

Hello,

I have ordered some meals for the below pnr no for chennai central station on 26th june. The order is canceled and they dint delivered the food to the station. The amount is deducted from my account for the food is which is not delivered. We travelled as a group with kids which all where empty stomach. I want to know when i will get my refund to my account which they deducted from my account my pnr no is below
[protected]

Regards,
Ben

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D

Debanshu Kar

from Noida, Uttar Pradesh

Jul 13, 2017

TDR filed on 6 Jan 2017 refund not yet received PNR [protected].

Please give me a clear picture when will this amount get refunded.

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S

Subhash Kaushik

from Garhshankar, Punjab

Jul 13, 2017

Dear Support, I have entered wrong email id on my IRCTC login. My correct email Id is [protected]@gmail.com. My mobile No. [protected] has been verified. I want to correct my email id in irctc registration. Kindly help me.
Regards
Kaushiksk
mob [protected]

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Address: Raipur, Chhattisgarh, 492001

Website: www.irctc.com

I live in raipur i booked the ticket from nagpur(ngp) to chennai central (mas) my preffered train was gangakaveri exp. I clicked on book option but tgey redirected my page to other train option and book that train .how i suppose to reach raipur to nagpur in 2 hours beacuse g t express leave the station on 12:30
PNR no. [protected]
Jaidev prajapati

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Address: Jhajjar, Haryana, 124104

Website: Irctc

I am tried to book a train ticket for 6 passengers from src (Bangaluru) to nzm (Hazzart nizxamudin) on 04.07.17 by irctc gateway of axis bank (Journey date 08.10.17) at approximately 18:15. My bank of india a/c has been deducted amount of rs 20501/- transaction id is 5177650, but the pnr no. And ticket has not created.
So i request you to refund this amount as early as possible and also request you to reduce this type of software problem.

Rekha rani
[protected]
Login id uahana

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Address: Hoshangabad, Madhya Pradesh

I was traveling to my home town along with my wife from bangalore to satna by train no: 12295 on 2nd tier ac coach seat a1-11 and a1-12 on 24-june-2017.
I have covered most of the journey but unfortunately incident occurred in itarsi junction.in itarsi station train stopped around 2:40 pm on 25-june-2017 and i get it down for few min to bring some food after few minute i came back and sat for some time on lower seat, in the mean time train started moving. When i checked my seat my laptop/laptop bag was missing, immediately i checked with my wife and the people near my seat and ticket invigilator but no one is aware of it, as most of the people are using curtains to cover their seat.

Please contact @[protected] for more details

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 12, 2017

ritu79's response Sir
on Saturday 07/07/2017 I have booked the tickets for new Delhi vide PNR No.[protected] for three passengers and the amount also charged correctly
But I have been charged two transactions of 965 Rs. Request refund my amount as I am registered with IRCTC. i am also sending you the image of it.

[protected]@gmail.com

Jul 12, 2017

Updated by Pankajdwivedi After checking with all people including attender and pantry guys, I realized its stolen and there after I started calling railways police for the FIR and filed FIR in Jabalpur station.

Crime No 203/17 379 IPC

Thanks
Pankaj
[protected]

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R

ritu79

from Mumbai, Maharashtra

Jul 13, 2017

Sir
on Saturday 07/07/2017 I have booked the tickets for new Delhi vide PNR No.[protected] for three passengers and the amount also charged correctly
But I have been charged two transactions of 965 Rs. Request refund my amount as I am registered with IRCTC.

[protected]@gmail.com

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Address: Hyderabad, Andhra Pradesh, 500058

Website: IRCTC

Sir,
I have been waiting for your reply. Its been morethan 10 days since i have cancelled the ticket. I have booked my ticket online in irctc website (Pnr : [protected] and transaction id : [protected]). As my ticket was not conformed i have canceled it and a message was also send to my registered number that i will be refunded rs.810 in 2-4 days. Now its been more than10 days. Even if i try to contact helpline number it is not responding since last 4 days. Please don't make common people like us to loose hope on the government. Hoping to get refund as soon as possible. Kindly reply. I have tried several times contacting most of the irctc numbers and no one is respondding.

Your's truly,
Pramod

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Address: Ambala, Haryana, 134093

Website: irctc

Indian railway catering & tourism corporation [irctc] — payment refund not received

Rajesh bishnoi
Dear sir,
I have booked a 2 tickets on different dates but cancelled on same date i. E 3 july 2017 and paid using my friend debit card (Sbi debit card),. Today date is 12 july 17 but my money is not credited.in irctc site refund status is showing money is sent to bank from last 3 days. Nobody is picking the phone. How should i track which sbi bank received th we money. Please have a look below for further info

1. Transaction id [protected]
Date 3 july 2017. Amount. 1365
2. Transaction id [protected]
Date 3 july 2017 amount. 1285

Total money = 1365+1285= rs 2650
Need to be credited

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Address: New Delhi, Delhi, 110044

Website: irctc

I am booking a ticket from newdelhi to haridwar junction after making the payment by the visa debit card the balance is deducted from my a/c.
But ticket has not generated yet. The bank sent message of deduction of my money.
I have checked several times on irctc for the booked ticket option but it does not seems anything there.
I need help badly.
Hope my problem will resolved soon.

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A

Aryanpandey1415

from Lala, Assam

Jul 20, 2017

Money is dedicated in my bank account. But ticket has not book

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Address: Buxar, Bihar, us12345

Website: [email protected]

Name-upendra kumar srivastva user i'd buxarjanch mobile no.[protected] i have mistake ly typed wrong email i'd in irctc. I apologise and kindly request you to change my wrong email i'd into this email i'd ([protected]@gmail.com.) so please as fast as you change the email i'd please my son has done this mistake in hurry of making the user registration for me in excitement so i apologise through my son.

Thank you

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I have booked online train ticket on[protected] under tr. Id:[protected] money debited from my account ticket not booked. On 3rd irctc sight i have seen amount refunded but till date the same has been not credited to my bank account. Inspite of my complaint on mail there is no response from irctc. It has already 12 days till date the problem has not solved and amount not credited to my bank account. Transaction failed money debited but refund is not credited to my bank account.
Transaction id:[protected]
Irctc refund id:[protected]
Amount:rs.385/-

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Website: www.irctc.co.in

2 nos 2nd a/c tickets were booked for journey on 7th july 2017 transaction id
[protected] and pnr[protected] by irctc on line. The ticketswere wait listed and cancelled on 4th july. The ticket charges were rs 8306.5 and return amount was rs 7740.0 thus deduction rs 567/- for two wait listed tickets cancelled 3 days before scheduled journey. This much deduction i. E. Rs 283/- per ticket is not understandable.

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Address: Shimla, Himachal Pradesh, 171001

I tried booking tickets on tatkal from pune to chandigarh on 4 july, amount was deducted from the account but i didn't even get the pnr number or any confirmation from the railways against the amount of 1868/-, my transaction id is iin/irctc etic tic/[protected]. When contacted to the reservation office i was said it will automatically be refunded to the account in 3 working days but i havent received any response or refund yet

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 14, 2017

Updated by Sachinshah41 The very next day I received the refund thanks to this portal and people handling the complaints in such an early basis.I received full amount which was deducted from the account . no complaints thankyou

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Sachinshah41

from Srinagar, Jammu and Kashmir

Jul 14, 2017

The very next day I received the refund thanks to this portal and people handling the complaints in such an early basis.I received full amount which was deducted from the account.

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Address: 201301

Website: irtct

Dear Sir,
I have booked a ticket and paid using my debit card (Yes Bank), the payment gateway was paytm. Then It was cancelled because some technical problem and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID : [protected]
Cancellation ID : [protected]
Transaction Date : 08-Jul-2017
Transaction Amt: 1460.0

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

Regards:
Anil Kumar
Mob:[protected]

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Address: Howrah, West Bengal, 711312

Website: WWW.IRCTC.CO.IN

Dear sir
I have tried to book a seat in saraighat Express, Train no. 12345, The amount of 395 Rs was deducted from my account but ticket could not be booked due to slow server. Pls refund the full amount of ticket.The details of
ticket reservation is as below:-

IRCTC USER ID :- san93tu

FROM :- Howrah(HWH)
TO :- new cooch behar (NCB)
DATE OF JOURNEY :[protected]
DATE OF BOOKING :[protected]

TRANSACTION ID:- [protected]
So please refund my Money... I 'll be highly thankful to you for this...
--
Regards.
SANTU GHORAI
E-mail;- [protected]@gmail.com

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Dear team,

I am disappointed with catering service which is providing in shatabdi. They are providing dirty glass for tea and providing open tea bags instead of tea kit. Tharmas are not clean too. Catering staff are also not wearing the gloves an d when i ask for complaint book they replied that they have no complaint book.

Pnr no. [protected]
Coach - c6, 37

Regards,
Akash gupta
[protected]

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Address: Bellary, Karnataka, 583101

Website: irctc next generation

I had booked tickets online from bellary to hubli, schedule date of journey 10/07/2017, with confirmed berths sv1 25, sv1 26in sleeper class in train no :17603, schedule time of depature 6.55am
But when we reached the station we were surprised to know no information was there regarding the said train as per schedule and when asked the station master he was surprised to see confirmed ticket for no train with such number exits but some other person intimated that such bogie attached to some other train but that has been departed earlier than our schedule ticket

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Address: 400086

Kindly refund my amount against my pnr number of which the ticket is being cancelled on 1st july 2017.

Please se the atatched receipts which i have received from the counter after i surrendered my tickets.

Pnr number - [protected] - total amt to refund - 3045/-

Pnr number - [protected] - total amt to refund - 3240/-

Kindly also suggest as to when my refuneded amount will
Credited in my account.

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Address: Patna, Bihar, 800014

Website: www.irctc.co.in

I booked two tatkal tickets more than over a month ago of which the trains got delayed more than 3 hours and hence we could not travel. The tdr as per irctc rules was entered by me before the departure of train and the status turned 'cr registered' a few days later. Since then i have been waiting for the refund against the pnr [protected] and [protected] respectively. The irctc customer care responded that it is now a matter of zonal railways to refund them the amount and then they'll return it to me. But there has been no news or update since. I feel cheated and robbed. A valuable amount of money is not refunded, leaving me distressed for over a month. Please take strict action against east central railway.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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vipul asthana

from Zamania, Uttar Pradesh

Jul 11, 2017

I started booking my railway ticket on 11:00 am using booktatkal chrome extension .i could get it booked as it stated displaying
'Error Details
You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address'
however i didnt book any ticket .

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K

kanu2409

from Dehra Dun, Uttarakhand

Jul 11, 2017

I have booked a ticket and paid using my debit card, the payment gateway was PAYTMAG. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction id [protected]
Refund Id [protected]
Refund Dated[protected]

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Address: 535003

Website: www.irctc.co.in

It too much horrible i have paid the maoney showing the refund status to paytm still iam waiting for the money
1 [protected]
01-jul-2017

[protected]

Cancelled 980.0

860.0 paytmsdk sent to bank

Transaction id:[protected]

Pnr no [protected] train no./name:18637 / hte bnc exp

Date of journey:02-jul-2017

Date of boarding:02-jul-2017

Class:sleeper class (Sl)

From:visakhapatnam (Vskp) to:tirupati (Tpty)

Boarding:visakhapatnam (Vskp)

Resv upto:tirupati (Tpty) quota: tatkal (Tq) date of

Cancellation:01-jul-2017 17:35:12 hrs

Ticket type: e-ticket cancellation id:[protected]

I like to say one of the worst and very worst product service in india can you please ask for a refund i am very upset

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 12, 2017

Updated by D Prashant I am very upset and they were eating our hardwork earned money i should say IRCTC aap log just sucking the blood of common peoples money thats all not refunding the money on time we are a medium class people we earn money doing lots of labor work thoo on IRCTC i need an apology from IRCTC foir their mistake i need a direct line to connect with them

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S

sauravjames

from Imphal, Manipur

Jul 11, 2017

I booked my ticket through irctc mobile app. but, I got a error message after transcation, and my amount has been deducted through my respective bank, my ticket has not been issued but my amount has been debited. so please, refund my money... date-5th june. for further information, i have bank details
thanks.

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N

Naveen Rama Krishna NRK

from Delhi, Delhi

Jul 11, 2017

Hi..

I need to book tatkal ticket on July 3rd 2017 but the page showing invalid user while i am logging in and all my friends are also seeing the same... I was very regret about this and it broked trust on IRCTC... Now i dont have ticket.ðŸ˜¡

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P

pravinram

from Coimbatore, Tamil Nadu

Jul 11, 2017

TO DAY MORNING I HAVE BOOKED A TICKETS BUT I HAD A TRANSACTION TICKETS WERE NOT BOOKED .My amount was debuited but ticket not booked. How do get money back

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S

Subhash Kaushik

from Garhshankar, Punjab

Jul 12, 2017

Dear Support, I have entered wrong email id on my IRCTC login. My correct email Id is [protected]@gmail.com. My mobile No. [protected] has been verified. I want correct my email id. Kindly help me.
Regards
Kaushiksk
mob [protected]

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Address: New Delhi, Delhi, 110001

Website: Irctc

Hello,
My self k. Sujith kumar,
I have booked 2 tatkal tickets on 20th june 2017 on my ip address, after a week i tried to book 2 more tatkal tickets from the same ip adress but it's showing you are allowed only 2 tatkal tickets from 10am to 12pm per ip address their for i am not able to use my ip address once more to book tickets.
The data provider provides only one ip address per each registration,
But now how do i get new ip address, in the rules of tatkal it's mentioned that:
-only six tatkal tickets per month.
-only two tatkal tickets per ip address in a day.
But i can't us the same ip address once again
From where i have to get different type of ip address.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Anup.Thomas9890

from Bengaluru, Karnataka

Jul 11, 2017

I booked a ticket from kayamkulam to bangalore, it was saying payment awaiting even though it was debited from my account.
Journey Date: Sep 5, 2017
Booking Date: Jul 2, 2017
Amount: 380

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S

shiva shankar 4656

Jul 11, 2017

Dear sir
MY LOIGIN NOT WORKING when tried to login now its showing invalid user id my travel is today evenign even my friends login not working plz check it as soon as possible
my user id raju4656 plz check its showing invalid user id i need to tavel today evening plz

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C

click2chaitu

from Mumbai, Maharashtra

Jul 11, 2017

I have added some money to the IRCTC Wallet. Today, when i am trying to login to my account by using my credentials it is showing invalid user. i am giving correct input. when i go for forget password it is showing Input validation failed. please suggest me what to do.

User Id: click2ch

Thanks,
Chaitanya

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N

nistha mehra

from Delhi, Delhi

Jul 11, 2017

Their is not general department available in train all general passenger travel in reservation department please ansure that all general department passenger can't be travel in reservation department

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K

kanu2409

from Dehra Dun, Uttarakhand

Jul 11, 2017

I have booked a ticket and paid using my debit card, the payment gateway was PAYTMAG Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID [protected]
Refund ID [protected]
Refund Dated[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 239

refund of money

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Food ordered and automatically cancelled. No refund for the food ordered and cancelled automatically

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They booked the wrong train and now they are not refunding

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Money deducted from a/c but ticket not generated

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Lost laptop and other valuable items inside it

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No refund on cancellation

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Refund not received against cancellation of tickets

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Money is deducted from my bank account but ticket has not booked

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Changing the email id

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Ticket not booked amount not refunded

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2 nos ticket 2nd ac lmg-rmu dated 07 july 2017

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Regarding the refund of unbooked tickets

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Payment Refund

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Money was deducted but ticket not booked

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Poor catering service and quality of food

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Online ticket was confirmed with pnr no 4333625565

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Amount not refunded in my account

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Tdr showing cr registered but amount not refunded.

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Paytmsdk

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Tatkal booking rules.

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