Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On 8th july 2017 i have booked 3 tickets from bikaner to howrah for 5th october 2017 in the irctc connect app from my mobile. I have done the transaction from my debit card but the result is that i have not get booked my tickets. So i want my money back or i want the reason for this and also my ticket should be booked. I tried to contact the irctc care tollfree no.
Which are: [protected]
[protected]
But they are saying that please wait while we are connecting your phone call and again the result is nothing.
So, i need to my ticket should be booked.

I am satyajit ghosh. I tried to book tickets from irctc app on 30.06.2017/ i tried to book tickets of duranta dealdah puri express formy family. (4tickets). While in doing payment transaction got dropped. I didnt get any tickets and my account was debited bu the amount rs. 2306.78. Kindly refund my money as early as possible. Your kind concern in these matter is of immense importance

Payment not credited in my account
Bank obc: ib sm txn. Id[protected]
Bank obc: ib sm txn. Id[protected]
Irctc transaction id [protected]
Irctc transaction id [protected]
Transaction failed on-02/07/2017
Status showing as follows in irctc failed transsactions details.
Approved : approved for refund
Sent for refund : refund instructions given to bank
Refunded : refunded in account
The fact is that amount (Rs.3130 + rs.3130) is not credited in my account as on date.

Dear sir,
My pnr no.[protected] & [protected] was cancelled on dt 5.6 17 & 8.7.17 respectively but till now i couldn't recive my refund amount. The refund customer care no.[protected] &[protected] don't recive call, many times i have tried. How much time it will take by irctc please let me know.

Sonali panigrahi
Sarvidaya nagar
Puri-752002
[protected]

I am k simhachalam working as secondary grade teacher in hiramandalam mandal. I have a bank account at hiramandalam sbi branch while iam booking a ticket in irctc website, amount debited from my ac [protected] on 10 th july rs 837.42 pos[protected] txn no[protected] but ticket not delivered from irctc ticket generating system
Please verify and credit my amount in my account as early as possible

Sir/ madam
Case no 1.
This to inform you that i tried to book 3 tickets (2 adults and 1 children) on 06 th july 2017 for the journey of shm (Salimar) to sc (Secunderabad) dated 19 th july 2017 in 2a (Second ac) for the train name shm sc ac exp, train no: 12773. But unfortunately due to not availability of any lower birth seat as shown by your portal, i have opted not to booked the ticket. But a rs. Of 6240 already charged through my pnb a/c and no refund has credited to my bank a/c till date.
So if you kindly look after my problem and return the refund amount of rs. 6240 in my respective a/c, i shall be obliged to you.

Case no 2.
This to inform you again that i tried to book 2 tickets (2 adults) on 07 th july 2017 for the journey of sc (Secunderabad) to shm (Salimar) dated 26 th september 2017 in 3a (Third ac) for the train name sc shm ac exp, train no: 12774. But unfortunately due to not availability of any lower birth seat as shown by your portal, i have opted not to booked the ticket. But a rs. Of 2595 already charged through my pnb a/c and no refund has credited to my bank a/c till date.
So if you kindly look after my problem and return the refund amount of rs. 2595 in my respective a/c, i shall be obliged to you.

Sir/madam,
This is to inform you that i tried to book one ticket from howrah to malda town on 25th june 2017, my bank account has been debited by rs. 300 + service charges but the ticket was not booked due to payment failed.

On the same day i. E on 25th june 2017 i tried to book a ticket from sealdah to kanpur, my bank account has been debited by rs. 1285 + service charges but the ticket was not booked due to payment failed.

I have not received my refund till date, i am attaching the booking detail as well as my bank transaction detail.

Please do the needful and i am expecting quick refund of my money.

Thanking you,
Salil rastogi

I hace been a regular traveller of shramik express{19051} from udhna to muz affarpur. I have been noticing a regular delay of train after chapra. Train stops at all those halts at which it is not supposed to and to pass other trains i takes 4 hrs to cover a journey of 40 mins. Today itself on 10/07/2017 it took about more than 4 hrs from hazipur to muzaffarpur. It hass been a very vad experience of mine so i would like to request you to take neccesary actions regaeding the same. It puts a bad impression on the passengers. Please see to it, i shall be highly obiliged to you for the same.

I have not applied right email during the registration but thenafter for verification there is no option for change in email and even for one number another user account not possible. So kindly edit my email id as rv. [protected]@gmail.com so that i can verify with that my actual account as wrong email option is not there. My registered mobile no is [protected]

Pnr no. [protected]
User id: kunalnsry
Date of booking: 02 jun 2017
Date of journey: 05 jul 2017
Transaction id: [protected]
Date of cancellation: 03 jul 2017
Total fare (Booking time) 6230/-
Train name: vasco patna express
Refund pending 5830/- till the date amount is not credited in my account
Payable/debited bank name (Sbi)
Booking through irctc app
On my user id
Kindly do the needful action and refund the my amount of rs. 5830/- at an early date.
Regards
Kn gautam

Hi sir,

I filed my tdr with pnr no.[protected] on 25th feb 17:30 hrs 4 months back but it got repudiated with fake information provided with comments "as per chart, passenger has travelled"

Me & my wife didn't travelled by the train, as it was late for more than 3 hours.

It seems that tc has sold our tickets to someone else & incorrectly marked our attendance in the chart.

Please help in getting resolution on my case at the earliest.

Ph no.[protected]
Email id - [protected]@hcl.com

Regards
Ankur kumar
[protected]

Respected Sir, while travelling from train number 12818, at anandvihar railway station my bag containing a hp laptop was stolen from coach number s11 and seat number 24. The bag is of black color with a logo of hp on it. The bag was stolen right from the station anandvihar, Delhi. My pnr number is [protected]. The bag is containing some clothes, a hp laptop, a laptop charger, a mouse of iball, photocopy of my marks sheet, a notebook, two books( questions are the answers and business school). I would request you to kindly help me search for my bag. My address is Sita sadan, shivpuri muhalla, hazaribag-825301, jharkhand. My contact number is [protected], [protected], [protected].

Thanking you
Abhijeet Aman

I booked three TATKAL tickets from anantpur to kopargaon(Train no 12627) on 04/07/2017 ON THE IRCTC APP but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 1695/- was, however, debited FROM my SBI account . That Failed transaction ID is-[protected] dated 04/07/2017.

So please do the refund to my respective account .

Thanks,
D.NITHISH REDDY

Hi,
I need RAIL CONNECT AND UTS mobile application for iOS software because for me very difficult to get local train ticket in counter as well as well as express trails.
If you develop such application for iOS means it's very useful for iPhone users.Nowadays iOS users increasingly day by day because of iphone easy and compact to use it.
So I kindly request you develop such app quickly for public use.
Thank you.

I was trying to book ticket from HWH to KGP for 2 people, on 2nd July and 3rd july also. Both the time Money got deducted from my account and the ticket was not booked. Please resolve the issue, my account is sbi and I paid it through debit card. Payment status showing- settled. today is 8th july, but not received the refund.
TRANSACTION ID-[protected]. Booking date- 2nd July
TRANSACTION ID-[protected]. Booking date- 3rd July

IRCTC txn#[protected]
IRCTC txn#[protected]

I was booking the ticket from DEE to ABOHAR and i have selected preferences like - both seats are lower birth and then filled my bank details, then after that site displayed ERROR MESSAGE that your preference will not work and if you want to proceed than click Yes or NO, then i clicked NO and it back to my home page then again i selected option for atleast 1 birth and did same procedure before i did, and received same error. in that process i have not booked ticket by i received 2 times transaction of RS 1490 deduction from my account. and then i booked with the selection of none and then seat is booked.

MY LOGIN ID = mahak890
My transaction id is - [protected]
Train No: 12455
Date Of Journey: 07-july-2017
From Station: DEE
To Station: ABS
Total Fare: RS: 2980
Wrong deduction messages- Info: PUR/IRCTC/APIN/NEW DELHI//SEQ NO[protected]
Info: PUR/IRCTC/APIN/NEW DELHI//SEQ NO[protected]

So please help for how i get my MONEY BACK

REGARDS
MAHAK
[protected]

Sir, I have tried to book one ticket fom New Delhi to Kalyan Jn. for punjab mail on 1 july, 2017 for journey of 20th july.2017. Ticket not booked, but amount has been deducted from my Citibank Credit Account 1844 i.e. Rs.633.17. Transaction Id [protected] .Hence, I request you to kindly book my ticket or refund my amount as early as possible. Thanking you.

I booked 2 tickets, from Chennai to Kozhikode on 7 July 2017.
A total of 806 rupees was deducted from my account but ticket was not issued.
And I had to book another ticket as it was a case of emergency. So i paid about 1200 rupees for a 400 rupee ticket.
When i called in IRCTC's contact no. nobody answered the phone. it was a disappointing and disturbing experience . i request the officials to take a proper look into this issue. and to refund 806 rupees for which i didn't get any ticket.

I have tried twice to book 1 ticket on 3rd of July 2017 from DLI TO LKO. At that time the money got deducted from my a/c but the ticket didn't got booked. It's been 4 days now & no message is sent from your side that you will give the money back or not. I have booked the tickets in tatkal and the amount which you have charged is Rs 400 for one ticket. I'm a middle class person & i can't afford to give Rs 800 just like that. I have tried to call your customer care no. but no response is given from their end. I think no is even bothered to see that a person is suffering and is calling to solve the query. I just want to know when will you Credit the amount in my a/c. My id for irctc is "rrnns" and i have attached screenshot from app stating that the money got transferred from my a/c to irctc a/c but the ticket didn't got booked. In case you will check the screenshot, it is attached below. My registered mobile no.is [protected] and registered mail id is [protected]@yahoo.co.uk.

On dated 30/06/2017, I received one SMS from AD-IRSMSA i.e. TRN 19019 SRC-BDTS ON 10/07/2017 HAS BEEN CANCELLED DUE TO UNAVOIDABLE CIRCUMSTANCE..
On the base of information received I booked ticket in other train i.e. in Mewar Express. When I cancelled ticket of train no 19019 total Rs 193 charged by IRCTC which is wrong.
My PNR no is [protected], Train No. Name 19019 DEHRADUN EXP, Date of Journey 10 jul
From KOTA JN To ROORKEE