Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: New Delhi, Delhi

Website: Www.irctc.co.in

Irctc has an app for android but not for ios why i domt get the point at forst they had app for bith ios and android but not they only have app for android and the ios users have to go through the computer to bood and also the irctc website is also not ios friendly it dosent loads fast and have many clash with ios users are facing trouble hope you make the app equal for ios and android users

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 400615

Website: www.irctc.co.in

I used IRCTC wallet for tatkal ticket booking. Two times I did but both times I did not receive the OTP. As a result I had to go other way for payment but till that time seats went into waiting. I don't understand what is the use of these wallet then. IRCTC just eats interest on our money but never gives the result. Very underscoring.
Also IRCTC charged extra money to put money into wallet and then again for paying from wallet. This is terrified.
Please ask govt to look into this.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

T

tipukhan

from Delhi, Delhi

Jul 7, 2017

Sir my user ID is. mdruhi. Mai apna mob. No. Bhul gaya hu aur mail I'd pls Chang my new mail I'd or mob no. Mail I'd is [protected]@gmail.com mob. [protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110081

Website: www.irctc.co.in

E ticket
pnr [protected]
cancelled date[protected]
travel date[protected]
refund amount 1945
refund status- refunded - paytmsdk

but it is not credited in my bank

e mail sent several times to irctc, no response
complaint ticket id [irctc#6151343]
complaint ticket id [irctc#6226536]
complaint ticket id [irctc#6247467]

please help getting my refund or suggest hot to get it where to complain now.

Regards
deepak

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

@eCateringIRCTC
My pnr no. [protected] traveling from Dibrugarh to GUWAHATI..train no. 12423
Meals served by pantry is substandard & poor in quality... whereas we have already paid for quality meals..moreover food were cold... When enquired about the meal the pantry card manager doesn't have any appropriate answer...
Many more co-passengers have also complained the same...
My appeal to IRCTC to take appropriate measures to redress the matter...and requesting to exclude the meals from the ticket ...

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 07, 2017

Updated by drdbg @eCateringIRCTC
My pnr no. [protected] traveling from Dibrugarh to GUWAHATI..train no. 12423
Meals served by pantry is substandard & poor in quality... whereas we have already paid for quality meals..moreover food were cold... When enquired about the meal the pantry card manager doesn't have any appropriate answer...
Many more co-passengers have also complained the same...
My appeal to IRCTC to take appropriate measures to redress the matter...and requesting to exclude the meals from the ticket fare...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,

I have booked from IRCTC my login account and payment paid from paytm wallet successfully.. But some server gateway problem my booking failed but amount deducted from paytm wallet successfully.. Now how can I get my refund amount. I checked with paytm customer care and they replied like IRCTC will refund .. Please help me on this.. I have mentioned IRCTC transaction ID in subject and below I mentioned paytm transaction ID also and image also for your reference.. Please refund my amount.

Paytm transaction ID: [protected]
Amount : 291 RS

Thanks in advance.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600093

Website: www.consumercomplaints.in/new_complaint

Name - vanarani shanmuganathan irctc user id - [protected]@gmail.com mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

Hi Team,

This is to bring into your notice, about my refund which is reflecting in system as on 16-Jun-017 it was initiated of Rs.10, 050/-, but the same had not been received in my account.

I had booked a ticket with my Irctc UserId- Pankajt89 and
Transaction ID: [protected] PNR No [protected]

also the Cancellation ID- [protected].

I had already raised many tickets, but for none of the tickets any person had given me any positive response. Its been more than 19days since this refund was initiated but i have not received this refund.

Request you to kindly look into this at priority and initiate my refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 52599 / JOYRIDE DIESEL
Date of Booking : 04-Jun-2017 Class : FIRST CLASS Quota : GENERAL
Date of Journey : 11-Jun-2017 From : DJ To : DJRZ
Boarding At : DJ Date Of Bo arding : 11-Jun-2017 Reservation Upto : DJRZ
Scheduled Departure : N.A. Insurance (No. of Psng) : 2

The above train was cancelled due to engine fault. I am yet to receive the refund.
Reported to [protected]@irctc.co.in and [protected]@irctc.co.in but the say:

'Kindly note that as per our record the train is not
marked cancelled in Railway PRS, '

Please help.
Saroj Ray

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560024

The Air condition was not functioning on 5th July 2017 at 9 pm and instead a fan was kept for the entire room which did not suffice. Also please note that the room was stinking and nobody could sit comfortably. To add to this the care taker or assistant was not in his place to receive the complaint. Hence I had to go to the station master who acknowledged the complaint. however I am not sure if this has been rectified. Else would appreciate that all upper class people who utilised the above services at Bangalore station on 5th July be refunded the cost so recovered in the absence of proper AC being made available, care taker missing and stinking hall.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala, 682025

Website: irctc.co.in

Dear Sir/Madam,

I have cancelled my ticket on 22nd June 2017.. 4 days prior to date of Journey. I received mail from Irctc saying that refund has been processed on 24th June 2107 but still its not credited in my account. Payment was done by Axis debit card.

When i checked my irctc account the status shows its refunded but not credited in my bank. I have verified in my bank too and they said no refund is receive in my account
the details area s follows:

Transacation ID: [protected]

PNR No:[protected]

Cancellation Id: [protected]

Two Tickets from Pune to ERS. Trivandrum Express

Refund Amount:980

Attached is details

Please do the needful

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

O

Omkar Patjoshi

from Mumbai, Maharashtra

Jul 6, 2017

This morning I was trying to book a ticket from IRCTC website. I was booking ticket in SBP-BSB train from my debit card. The transition was completed but my ticket was not booked

The mini statement is attached

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Malappuram, Kerala

I booked one TATKAL ticket from Trissur to chennai central(Train no 22640) on 06/07/2017 ON THE INTERNET but the transaction failed due to system fault at the IRCTC app(website). The amount of money amounting to Rs. 1880/- was, however, debited to my SBI account . Their Failed transaction ID is- [protected] dated 06/07/2017.

So please do the refund to my respective account .

Thanks,
Rashim

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

P

Pavankumar143

from Warangal, Andhra Pradesh

Jul 6, 2017

Help sir on 3/07/17 I booked tickets but tickets are failed to book but money is deducted from my account..it was done on my SBI, kotak mahindra but up to now I didn't received refunded amount..while iam trying to cal to tollfree num but not yet connected..so plz help me to get out of this problem.What I have to do now..

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 575007

Website: IRTC

I tried to book a ticket using IRCTC website on 22ND MAY 2017. After giving instructions for debiting my HDFC Bank account, it gave message 'payment settled charting under preparation, booking not allowed . However the amount of Rs 2340 /= was debited to my account. After that I have been following with the department for the refund but have not received any answer from them. Transaction I D:[protected]
I dont have any idea whether this complaint will reach the desired level but still having no option left after calling number of time to their Delhi office, I have to do so,

Please find attached screenshot of irtc message

Please help

ROHTH
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

A

ashwini agrwal

from Kuju, Jharkhand

Jul 6, 2017

The seat alloted to me was wet and unhygeine .also the floor was dirty and wet .

Reply

HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 7, 2017

Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your complete issue, card details/transaction details and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I tried to book a ticket From Howrah to New Delhi Duronto Express AC 3 tier for the date 10/07/2017 on the night of 05/07/2017 around 20:30 Hrs. But unfortunately, an amount of Rs 2866.80 (ticket fare) was deducted from my A/c no [protected] of Punjab National Bank. My transaction id for the said transaction is [protected]. When I tried to contact the IRCTC helpline to sort my problem it always stands busy.

PLEASE REFUND MY MONEY AS SOON AS POSSIBLE.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 05, 2017

Updated by Gautamdev Chakravarty *My money was deducted still no ticket was booked as your site encountered some problem.

PLEASE REFUND MY MONEY AS SOON AS POSSIBLE

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Udaipur, Rajasthan, 313001

PNR-[protected]
Trn:12964
Dt:[protected]
Frm UDZ to NZM
Cls:3A
Mewar express was cancelled on 23 june 17 and i have not received any refund till now. Poor service given by the person on telephonic conversation.
I have been sending emails but no positive response is coming. 2 weeks has been passed already.
TDR has been filed but they are saying atleast 90 days they will take to proceed my request

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110034

Sir I booked tickets PNR number.[protected].kir to ndls wating tickets.i cancel this ticket then wating 12-13 .so cancel tickets didcuted 230 Rs.Per tickets 130PER tickets. I complaint but not till now any response.i mail to 2 July but no response.i contact customer care he said technical issue.you wait 24hour then time response received u.so I waited

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110074

Website: indian railway

If any patient travel in like Kissan express train, he is very un- comfortable to travel in second setting couch, he can not laying due to less space and over filling, so if possible there should be sleeper couch also in express trains. I see this type of problem so many times, so think about un-healthy persons and ladies which are suffering with labor problem.
please forward this msg to railway minister or high level, so they think about this.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400708

Website: Irctc.co.in

Im traveling from mumbai to chandigarh in paschim express (Train number-12925). Im having issues with the price of the services provided by indian railways in trains. Instead of rail neer water bottle, they are selling some "pavan" water bottles and also charging more than the mrp. Mrp of this bottle is inr 15, they charged me inr 20 and refused to return rs. 5. When i told them about registering complaint, they tried to threaten me.
Also, none of your helpline numbers are working. Really worst service provided by indian railways.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Feb 06, 2021

Updated by Gpanwar 3 years and still nobody acknowledged this complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello,
I am Abhinav Kumar Jha, recently I tried to book ticket on 3rd of July from Ludhiana to Sealdah for journey on 9th of July. Money has been debited from my account with transaction Id: [protected].
With my debit card. But ticket hasn't booked . and website shows payment has settled. so kindly try to resolve this . either send confirmation of booking or please refund my money.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Sir/madam
4/07/17 i book train from jammu tawi to delhi sarai rohilla for my dad in 3A DORONOTO EXPRESS and the money is deducted from the account (sbi bank) but in irctc payment shows failed payment.
Transaction id - [protected]
so as soon as possible refunded the money so i can book the other train . so please make this refund as fast as u can .thanks

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by poonamnik how much time it take to the deducted money transfer to my account

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Agra, Uttar Pradesh, 282002

Website: www.consumercomplaints.in

Good evening, i am aakriti surana, i recently booked a ticket online on 03/07/2017 from hazzrat nizamuddin to bombay central of 09/07/2017 with transaction id - [protected].
The payment was made succesfully as my hdfc a/c has been debited but haven't yet recieved any information regarding the confirmation and booking status for the same.
Kindly look through it and send me the booking confirmation details as soon as possible or refund the money back.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 241

Regarding app

Post your Comment

IRCTC wallet

Post your Comment

Refund not credited even after 28 days

Post your Comment

Substandard meals served in RAJDHANI EXPRESS

Post your Comment

IRCTC refund of non-booked E-ticket -Transaction ID: 100000901367454

Post your Comment

Wrong mail id

Post your Comment

Refund not received into Bank account - PNR-4752798544 - After Cancellation

Post your Comment

Train cancelled refund not received

Post your Comment

Sanitation and upkeep of the waiting room for upper class at Bangalore city station platform no 1

Post your Comment

Amount Not Refunded After 13 days

Post your Comment

Please refund my money

Post your Comment

Refund irctc

Post your Comment

Amount debited but no ticket booked

Post your Comment

Train cancelled but no refund issued

Post your Comment

Extra didcuted in cancel tickets

Post your Comment

Add Sleeper couch in Express trains

Post your Comment

Catering service in train 12925

Post your Comment

Regarding booking of ticket

Post your Comment

Deduction of money

Post your Comment

Booking confirmation

Post your Comment

Related businesses