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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 241

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

Hi Team,

This is to bring into your notice, about my refund which is reflecting in system as on 16-Jun-017 it was initiated of Rs.10, 050/-, but the same had not been received in my account.

I had booked a ticket with my Irctc UserId- Pankajt89 and
Transaction ID: [protected] PNR No [protected]

also the Cancellation ID- [protected].

I had already raised many tickets, but for none of the tickets any person had given me any positive response. Its been more than 19days since this refund was initiated but i have not received this refund.

Request you to kindly look into this at priority and initiate my refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 52599 / JOYRIDE DIESEL
Date of Booking : 04-Jun-2017 Class : FIRST CLASS Quota : GENERAL
Date of Journey : 11-Jun-2017 From : DJ To : DJRZ
Boarding At : DJ Date Of Bo arding : 11-Jun-2017 Reservation Upto : DJRZ
Scheduled Departure : N.A. Insurance (No. of Psng) : 2

The above train was cancelled due to engine fault. I am yet to receive the refund.
Reported to [protected]@irctc.co.in and [protected]@irctc.co.in but the say:

'Kindly note that as per our record the train is not
marked cancelled in Railway PRS, '

Please help.
Saroj Ray

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560024

The Air condition was not functioning on 5th July 2017 at 9 pm and instead a fan was kept for the entire room which did not suffice. Also please note that the room was stinking and nobody could sit comfortably. To add to this the care taker or assistant was not in his place to receive the complaint. Hence I had to go to the station master who acknowledged the complaint. however I am not sure if this has been rectified. Else would appreciate that all upper class people who utilised the above services at Bangalore station on 5th July be refunded the cost so recovered in the absence of proper AC being made available, care taker missing and stinking hall.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Ernakulam, Kerala, 682025

Website: irctc.co.in

Dear Sir/Madam,

I have cancelled my ticket on 22nd June 2017.. 4 days prior to date of Journey. I received mail from Irctc saying that refund has been processed on 24th June 2107 but still its not credited in my account. Payment was done by Axis debit card.

When i checked my irctc account the status shows its refunded but not credited in my bank. I have verified in my bank too and they said no refund is receive in my account
the details area s follows:

Transacation ID: [protected]

PNR No:[protected]

Cancellation Id: [protected]

Two Tickets from Pune to ERS. Trivandrum Express

Refund Amount:980

Attached is details

Please do the needful

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Omkar Patjoshi

from Mumbai, Maharashtra

Jul 6, 2017

This morning I was trying to book a ticket from IRCTC website. I was booking ticket in SBP-BSB train from my debit card. The transition was completed but my ticket was not booked

The mini statement is attached

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Address: Malappuram, Kerala

I booked one TATKAL ticket from Trissur to chennai central(Train no 22640) on 06/07/2017 ON THE INTERNET but the transaction failed due to system fault at the IRCTC app(website). The amount of money amounting to Rs. 1880/- was, however, debited to my SBI account . Their Failed transaction ID is- [protected] dated 06/07/2017.

So please do the refund to my respective account .

Thanks,
Rashim

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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P

Pavankumar143

from Warangal, Andhra Pradesh

Jul 6, 2017

Help sir on 3/07/17 I booked tickets but tickets are failed to book but money is deducted from my account..it was done on my SBI, kotak mahindra but up to now I didn't received refunded amount..while iam trying to cal to tollfree num but not yet connected..so plz help me to get out of this problem.What I have to do now..

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Address: 575007

Website: IRTC

I tried to book a ticket using IRCTC website on 22ND MAY 2017. After giving instructions for debiting my HDFC Bank account, it gave message 'payment settled charting under preparation, booking not allowed . However the amount of Rs 2340 /= was debited to my account. After that I have been following with the department for the refund but have not received any answer from them. Transaction I D:[protected]
I dont have any idea whether this complaint will reach the desired level but still having no option left after calling number of time to their Delhi office, I have to do so,

Please find attached screenshot of irtc message

Please help

ROHTH
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

ashwini agrwal

from Kuju, Jharkhand

Jul 6, 2017

The seat alloted to me was wet and unhygeine .also the floor was dirty and wet .

HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 7, 2017

Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your complete issue, card details/transaction details and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

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I tried to book a ticket From Howrah to New Delhi Duronto Express AC 3 tier for the date 10/07/2017 on the night of 05/07/2017 around 20:30 Hrs. But unfortunately, an amount of Rs 2866.80 (ticket fare) was deducted from my A/c no [protected] of Punjab National Bank. My transaction id for the said transaction is [protected]. When I tried to contact the IRCTC helpline to sort my problem it always stands busy.

PLEASE REFUND MY MONEY AS SOON AS POSSIBLE.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 05, 2017

Updated by Gautamdev Chakravarty *My money was deducted still no ticket was booked as your site encountered some problem.

PLEASE REFUND MY MONEY AS SOON AS POSSIBLE

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Address: Udaipur, Rajasthan, 313001

PNR-[protected]
Trn:12964
Dt:[protected]
Frm UDZ to NZM
Cls:3A
Mewar express was cancelled on 23 june 17 and i have not received any refund till now. Poor service given by the person on telephonic conversation.
I have been sending emails but no positive response is coming. 2 weeks has been passed already.
TDR has been filed but they are saying atleast 90 days they will take to proceed my request

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110034

Sir I booked tickets PNR number.[protected].kir to ndls wating tickets.i cancel this ticket then wating 12-13 .so cancel tickets didcuted 230 Rs.Per tickets 130PER tickets. I complaint but not till now any response.i mail to 2 July but no response.i contact customer care he said technical issue.you wait 24hour then time response received u.so I waited

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110074

Website: indian railway

If any patient travel in like Kissan express train, he is very un- comfortable to travel in second setting couch, he can not laying due to less space and over filling, so if possible there should be sleeper couch also in express trains. I see this type of problem so many times, so think about un-healthy persons and ladies which are suffering with labor problem.
please forward this msg to railway minister or high level, so they think about this.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400708

Website: Irctc.co.in

Im traveling from mumbai to chandigarh in paschim express (Train number-12925). Im having issues with the price of the services provided by indian railways in trains. Instead of rail neer water bottle, they are selling some "pavan" water bottles and also charging more than the mrp. Mrp of this bottle is inr 15, they charged me inr 20 and refused to return rs. 5. When i told them about registering complaint, they tried to threaten me.
Also, none of your helpline numbers are working. Really worst service provided by indian railways.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Feb 06, 2021

Updated by Gpanwar 3 years and still nobody acknowledged this complaint.

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Hello,
I am Abhinav Kumar Jha, recently I tried to book ticket on 3rd of July from Ludhiana to Sealdah for journey on 9th of July. Money has been debited from my account with transaction Id: [protected].
With my debit card. But ticket hasn't booked . and website shows payment has settled. so kindly try to resolve this . either send confirmation of booking or please refund my money.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi

Sir/madam
4/07/17 i book train from jammu tawi to delhi sarai rohilla for my dad in 3A DORONOTO EXPRESS and the money is deducted from the account (sbi bank) but in irctc payment shows failed payment.
Transaction id - [protected]
so as soon as possible refunded the money so i can book the other train . so please make this refund as fast as u can .thanks

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by poonamnik how much time it take to the deducted money transfer to my account

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Address: Agra, Uttar Pradesh, 282002

Website: www.consumercomplaints.in

Good evening, i am aakriti surana, i recently booked a ticket online on 03/07/2017 from hazzrat nizamuddin to bombay central of 09/07/2017 with transaction id - [protected].
The payment was made succesfully as my hdfc a/c has been debited but haven't yet recieved any information regarding the confirmation and booking status for the same.
Kindly look through it and send me the booking confirmation details as soon as possible or refund the money back.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Nalgonda, Andhra Pradesh, 508252

Website: make my trip

Hai this venkat am book the train tickets yesterday night but amount is diduct my account not received the conformation id and what about the tickect status.

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Address: 462023

Website: www.irctc.co.in/eticketing/loginHome.jsf

I have booked a ticket PNR [protected]. and then I have cancelled it. The status was cancelled in newly opened window, then I closed it and logged out. Again when I logged in the status was booked only, I did same thing as mention above and status was cancelled. Again after few days status is Booked only and journey date is passed away. I need refund for that.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 11, 2017

Updated by MD ASHRAF. Hello Sir/Madam,

Can you please help me.

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S

Sasi Dhar

from Hyderabad, Telangana

Jul 4, 2017

I tried to book a ticket for train number 16787 using debit card.but when I made payment it shows transaction timeout and amount is credited.so kindly refund my money

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Address: 313001

Website: www.irctc.co.in

Dear sir
Please Refund amount send in my bank account.
My ticket booking details is
Transection ID: [protected]
Date of booking: 23/6/2017
Date of Journy: 24/6/2017
Bording at: Ahmedabad (ADI) to Thivim (THVM)
Quata: Tatkal (TQ)
Class: Third AC (3A)
Payment status: Payment settled
Bank name: Paytm M
Reservation status: Not booked
Transection amount: 3480/-
Ticket type: E-ticket
No of Adult: 2

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Address: Khordha, Odisha, 756021

Website: [email protected]

Dear Sir/Madam.
I had booked a ticket in my IRCTC account on 03.07.17 for me & my wife from BBS rly stn to JER rly stn for the date 09.07.17. A sum of Rs 280.00 deducted from my bank but no ticket appear in my computer nor message to my mobile. Kindly do the needful soon.

with regards
Bhagirathi Das
VI-M/213, Sailashree Vihar, C.S.Pur, Bhubaneswar. Odisha. Pin 756021
Mobile No.- [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110092

Dear IRCTC,
I would like to lodge a complaint against the catering staff of the PNR No: [protected] Train No. & Name: 12017/DEHRADUN SHTBDI in which meals for the passengers travelling to Dehradun had not been rendered.
Neither breakfast nor luncheon had provided to the passengers.
For more information kindly refer to the addendum…
PLEASE TAKE THE STRICT ACTIONS AGAINST YOUR MEAL CATERING STAFF.
Thank you!!!
Mr. Aman Thomas
Email: [protected]@yahoo.com
Mobile: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Mani kanta JAGATI

from Bengaluru, Karnataka

Jul 4, 2017

Provide the info in trains and everywhere possible.
Charged me with Bottles - 20, tiffin - 30/40 varying according to place, tea - 10,
About TTE, he was not carrying the complain book. And he was not available for me for 2 hours.

I'm the passenger travelling in 17603 on 27/6/2017. But I experiencing this everytime

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Address: Moradabad, Uttar Pradesh, 244001

Website: www.irctc.co.in

Transaction id: [protected]
From: MB to GZB, Date: 05-Jul-2017
Transaction Date: 04-Jul-2017
Amount: 520 Rs.
The booking has been done through PayTm and I've got the feedback from them stating that the transaction was successful from their end and I should contact IRCTC team for the refund.
Kindly refund my amount. I'll be highly thankful to you.

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