Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir,

I have booked a ticket from New Delhi to Hyderabad at Kachiguda station(Hyderabad) through Debit card.

Details of Journey :-

COACH - 3A
TRAIN - TELANGANA EXPRESS
SOURCE - NEW DELHI
DESTINATION - HYDERABAD
CASH DEDUCTED - 1760/-RS

CANCELLATION DETAILS :-

CANCELLATION DATE[protected]
CANCELLED AT - KACHIGUDA STATION, HYD.
CASH TO BE REFUNDED - 1570/-RS

PNR NO.[protected]

This is second time i am lodging the complaint & none of the actions have taken from your side.
There was a call from Indian railways asking about the complaint i registered, but they didn't respond me after one call.

I even got a message in mail box asking me to forward the details on [protected]@ab.com.in, but there is no such domain found on internet either.

I am writing this complaint on[protected] & I have been thrice to Kacheguda station, twice to SBI Bank & also Andhra bank to know the processing of my refund.
As per customer care, it shall take 5 to 7 working days for returning the money, but it has taken almost 5 months of now & still counting.

Kindly, refund my money as soon as possible.
I am attaching a ANDHRA BANK RECEIPT which i got at station while making the cancellation.

Yours truly,
Ali Ameer

I along with 5 others am on train no. 22415 AP express from Visakhapatnam to NDLS. Coach no. A5 dated 2/07/17. We sat from Nagpur. And we had to face a lot of problems with bad bedding condition. There were also rodents and cockroaches in the coach specially in the bathroom. It was all in an very unhygienic condition.
Kindly take note and do the needful.

Hi
I traveled in "shri shakti express - 22460", the first train till katra station, my journey was really troublesome and disappointing.
The coaches were stinking, had garbage under the seats and the seats were also not good. The beddings were of poor quality.
The toilets were dirty. There were cockroaches and mices which didn't allow us to sleep.

Please take immediate action on it's improvement.

Thanks

Sir i had booked my ticket from bhubaneswar railway station from anugul to ndls and returning also, my returning date was 8-6-2017, but due to certain reason i had to cancel that ticket on 6-6-2017 at muzaffarnagar railway station because that was the nearest railway station at that time, so the man sitting there said that i[censored] had booked ticket through debit card thn it was automatically gone through your account within 24 hrs but that was not happened, i didn't receive amount till now, i had try many times to customer care num, but no one receive there, kindly request u to refund my amount is 1080 rupees. Cancellation date -06/06/2017
Pnr number [protected]
Train number 18508
Sleeper
Ndls to anugul, hirakund express

I had filed a TDR on 17 MAY 2017 for PNR number [protected]. As the train departure was delayed by more than 3 hours. However, the TDR was filed for 4 passengers out of 6 passengers. We had to reach our destination early and hence we opted a bus due to this delay of departure of train.

Passenger details who did not travel
MEHUL MEHTA - M - 34
HETAL MEHTA - F- 32
DHRUVI MEHTA - F- 9
JINAY MEHTA - M -7

Passenger details who did travel
HARIT MEHTA - M - 28
SIDDHI MEHTA - F - 24

Please note that the TDR was filed only for passengers who did not travel due to delay of more than 3 hours in departure.

The status of the TDR was CR registered and suddenly after a month it was rejected. the reason was mentioned as passenger travelled and hence rejected. However, I have not travelled. I need to file a complain to resolve the issue, however, the TDR details or history is also now not available in my login profile.

A screenshot of TDR filed and TDR rejection is attached as photo with this complaint
Request you to resolve the complain at your earliest.

I got RAC in B2 seat #39 for two people from ASANSOL till Aanant vihar in train#12249Yuva. Somehow we adjusted in night but in morning still we talked to TTE they did not addressed us. Does RAC means in the cost of two people 1seat.Even seats are available still TTE did not provided seat even they were very much rude. This is the worst experience traveling in train. In future I will never use train because I have traveled whole my journey sitting after giving money for AC tier whereas no water in coach AC not working . Kindly refund my money. Please contact me in my mail I'd [protected]@gmail.com.

Coffee and tea are selling at re.10/- in train no.12753 today i. E.[protected], while on platforms it is re.7/-. They are telling it is irctc rates. Though i complained so many times about it to railway authorities no action taken and the vendors in trains especially in andhra pradesh and telangana only they are charging like this. But in tamilnadu, orissa west bengal the vedors charging re.7/- only on tea and coffee.

Ticket not generate
Not received pnr no but amount debited
Today i booked a ticket from udaipur to nizamudin (Mewar express) through irctc by visa card my transactin id #[protected] amount has been debited but not send pnr no on phone or email. So please send the same in my email id - [protected]@gmail.com. Or [protected] send your advise what will do in this situation to overcome this problem.

There was problem with internet connection when I was trying to book the tickets so when I selected SBI debit card as option and entered all the details suddenly there was message sorry try again from IRCTC page it happened twice. I never got the OTP through which I can make payment. Every time sorry again message was shown by IRCTC. I got to book ticket finally by 3 time. But the problem is that the amount got deducted 3 times what to do and I only got one ticket which I cancelled today. So is there anyway to get my money.

Dear Sir/ Madam,
This is regarding my irctc account:
User ID: badkid
Email: [protected]@rediffmail.com
Mobile No. [protected]
It has been unnecessarily deactivated from your side. I am an individual, who book ticket for my own purpose.
I don't understand why it has been deactivated. I never misused my account. You can check the detailed history.
I have also updated my AADHAR also.
Please reactivate the same asap.
Regards,

Devendra Badki
​

Sir,

I booked a tatkal ticket from Saharanpur(SRE) to New Jalpaiguri(NJP) on 29th of June. I was charged Rs 2355.00 and Rs 2366.50.

The amount of Rs 2355.00(PNR-[protected]) was justified and paid in total, but I am unable to pinpoint the transaction for Rs 2366.50

My bank transaction description for Rs-2366.50 is as below:

INB/[protected]/INDIAN RAILWAY CORPORATION LTD/

Please look intto this matter and refund the mentioned amount as soon as possible.

Thanking you
Regards,
Subrot

I havecancelled my ticket on 14/06/2016 but amount received is half amount total amt was 3080 and amount refund was 1540 it was a two tier non confirm tickets so pls have a check nd refund me all the amount which was paid by me as tickets have not confirmed it was a two tier a/c tickerts
all the information are given below:

PNR NO: [protected]
TRANSACTION id: [protected]
Cancellation ID:[protected]

pls have a check and refund my pending amount

Regards
Dhiren kukreja

I m going to rmm from tpty in train no. 16734.. From tpty... From morning to before train reaches madurai.. We didn't receive bedroll...ac is not working... Cleaners r not supportive.. I told the attendant many times (10-15times) from mrng 6pm to 5pm.. Also i told the 2tte..1 is from tirupati and 2nd is katpadi jn.. Bt they both is not responsible.. Finallyy an aweosme tte come from erode jn... He just make happy to us.. He just class the both attended and ac worker.. And finally now we r happy bcoz ac is also working nd we received our bedroll also... I recommend for the tte from erode jn... Plzz appreciate his work and plz do something for those two tte and compart attended... Pnr. No. Is..[protected] and [protected]... Just do something special for passenger satisfaction... A big thnxs to the tte from erode jn... Big clap for his work.. U just teach the both tte (From tirupati and katpadi jn.) that how to treat passangers...

Dear sir/ madam,
I am an ISRO scientist.
I have booked return tickets between SBS-MAS.I want to advance the dates. I have no option to do so online.

As per instructions available at Indianrail.in I went to Shivajinagar reservation counter yesterday.
At counter 2 at 8AM, I showed my ticket printout and hardcopy of instructions. I was told she can address only counter tickets. I asked about the officer who can guide me. She refused to give information.
When I again quoted that online tickets also to be addressed at reservation counter, she asked me to cancel and rebook.

1) I request you to provide me the option to advance my tickets from 20th to 8th July, return ticket from 28th to 24th July
2) please Provide online option for advancing and postponing tickets
3) please address lack of information at reservation counter about advancing online tickets
4) please address better approach of providing information regarding queries at the counter.

Respected Sir/Madam,

I was booking a Railsway ticket from using my debit card, but I was not successful.
After that I checked my account there were reduce my balance of RS. 400
I am trying to calling irctc's helpline number but there is no response.
what should I do.
Please help me.
Plz sir refund my money
My transaction i'd [protected]

Regards
Chhaya vishwakarma
[protected]

Dear sir i had booked a ticket in humsafar exp around one month back.4 passanger s are travelling in this ticket out of which 2 are senior citizens. Inspite of opting for lower berth i was not alloted the same. How come this has happened i cant understand. My travel date is tomorrow 30th june. So pls allot lower births from your end and oblige. My pnr no is [protected].

Dear Sir/Madam,
Every day the website was not worked for 2-3 minutes till availability of tatkal seats on the train. once availability is full the website starts working.. Today i was completed all the process to book the ticket but after payment approval transaction opted out even no WL ticket provided.
This is subject to investigation on IRCTC

I had filed tdr against pnr number [protected] (Train no.01322 - ten pune exp travelling from palakkad to pune), since the train got derailed on 16th may, 2017 near meenakshipuram (After crossing pollachi station). The scheduled arrival time at palakkad jn. Was 03:45 pm, but it was re-scheduled to 10:30 pm. Even after that, i had waited for the train for 4-5 hours, but the railway authorities at palakkad jn. Told that it would get delayed more, so they adviced me to file tdr, so that i would get my money refunded.

I had booked my ticket through irctc website. I had filed tdr just because the train got derailed and i couldn't travel in that train since it got delayed by more than 20 hours.

Railways had rejected our plea stating that ticket not surrendered upto 4 hrs. Before the scheduled departure of the train. How do you expect me to surrender the ticket upto 4 hours before the scheduled departure of the train when the train got derailed in the half way. I had sent a mail to [protected]@irctc and also to mr. Suresh prabhu, but it was in vain. No positive response from them. Its a hardearned money, i don't want to lose it. Kindly help me out in this issue.

Sir
I am 7 tkt produced different date, time, area.
But some rezone tkt cancelled.
Detail is.:-
27/5/[protected] a[protected]/-
27/5/[protected] a[protected]/-
24/5/[protected] a[protected]/-
27/5/[protected] a[protected]/-
24/5/[protected] a[protected]/-
24/5/[protected] a[protected]/-
24/5/[protected] a[protected]/-

This all tkt not credit my account, one month a bow.
Name : satyanarayan agarwal
Mob :[protected]

For against fare bank transaction status date status
Ticket irctc 694 stan c transaction failed 20.06.2017 pending
I had two failed transactions as mentioned above of rs. 694.08 and rs. 694.08 against booking tickets on the irctc mobile app, where the transaction failed and ticket was not booked. Please resolve the above failed transactions and initiate a refund.