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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Mar 19, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 243

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S
Swarna Singh
from Vikasnagar, Uttarakhand
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Blanket not issue

Address:Panipat, Haryana, 1321140

I am deepak kumar, traveling in train no. 04406, my pnr no. Is [protected]. My blanket was very dirty, something white colored laid on that. So i told ward boy to replaced. He denied to replace. He taken old blanket but didn't issued other one and told either you keep this or travel without blanket. I have started at 11:15hr it's about 7 hrs to start but till now i didn't get blanket. It's very cold in night hr, so please provide blanket before...
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N
Nandy9294
from Delhi, Delhi
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Amount deducted twice for one ticket booking

Address:Ranga Reddy, Andhra Pradesh, 500088
Website:www.irctc.co.in

Hi,

I booked ticket from kcg to tbm and return journey on 14th june from mobile app transaction id:[protected], [protected]
. But amount got deducted thrice instead of twice from my account. Please see the transaction details:

14/06/2017 14/06/2017 bil/[protected]/pgmib-/[protected]_ 811.50
14/06/2017 14/06/2017 bil/[protected]/pgmib-/[protected]_ 811.50
14/06/2017 14/06/2017 ...
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Website:www.irctc.co.in/eticketing/loginHome.jsf

2 weeks ago i made an account on the irctc website. As i live overseas i did not have an indian mobile phone number to verify my account with, so i emailed the company with my username and passport attached asking for them to activate my account.

I have sent multiple emails since then, but still have not gotten a reply. I will be going to india in 2 weeks and would like to book before then. I am very anxious as i believe the...
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M
Manohar Mogal
from Rajapur, Maharashtra
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Change in email ID

Address:Nashik, Maharashtra, 422101

I have registered with irtc long back when i was in service. At present my registered email id with irtc is [protected]@mahabank.co.in. I used this email id when i was in service. Now i am retired 4 years back and have no access to office email id. My personal email id is manohar. [protected]@gmail.com.

You are requested to change my registered email id in my profile....
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A
ArmanShaikh
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I am complaining for payment

Address:New Delhi, Delhi, 400079
Website:IRCTC

Hi,

I have made two transaction through irctc and the amount has been deducted from my account, however the ticketed is not booked.

I have discussed with my back and they said that irctc has received payment, so i need to contact irctc i have tried to contact on phone but i am not able to connect them.

The first transaction made on 11th june & second on 13th june

Thanks & regardsbr...
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M
mahender jain
from Mysore, Karnataka
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Charged excess fare in the ticket counter

Address:Hassan, Karnataka, 573201

I was travelling from hassan to yeshwantpur, i took the ticket in the counter which was of 70₹ but the ticket collector charged me 85₹ telling its the reservation charge and i boarded the train.
After i boarded again the collector collected 15₹ for reservation charge. This is pure act of cheat in the ticket counter. He is charging 15₹ extra for no reason. I have enclosed a copy of ticket in this complaint.
He charges...
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Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

I booked the online tatkal ticket from ludhiana to bardhwan on 11 dec 16. Doj was 12 dec 16. But the train was late more than three hours, so the passenger not traveled. I filled the tdr on 12 dec 16. Status of tdr showing cr registered, but still refund not made. My cancellation id is [protected]

I also keep on mailing from jan 17 regarding this but till now no satisfactory answer and refung is made. Please do the needfull....
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S
sakamuri prasad
from Gurgaon, Haryana
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Irctc changing correct email id of irctc login

Address:524302

Name - prasad sakamuri irctc user id - prsakamu mobile no - [protected]
I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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I
Ishank Singh
from Dhule, Maharashtra
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Ticket collector

Website:Surat

The first and foremost thing is the great pressure the t. C. Puts on you. I have my exam on 16, somehow the only train which lead me there git cancelled. Tried to reserve seats but couldn't, even in tatkal the availability was over 400 yet didn't got a seat. By an agent somehow in the last moment, i got a ticket to odisha and then had to travel to ranchi. Somehow in the haste, i forgot my id proof and the ticket is unwilling to cooperate...
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A
anyaraj
from Surat, Gujarat
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Ticket not booked but amount deducted

Address:Surat, Gujarat, 395009

Sir,

My ticket not booked but amount has been deducted from account this is happened two time even i got alert massage from bank that payment is made to irctc
My details are following

Transaction id: [protected], amount -3575
Transaction id: [protected], amount -3575

Sir please help to respond on my id as earliest as possible

Rajesh. [protected]@gmail.combr...
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P
pranit pranjale
from Mumbai, Maharashtra
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Payment deducted but booking failed

Address:Amravati, Maharashtra, 444803
Website:www.irctc.co.in

Sir,
Payment deducted but booking failed. I am trying to book a tatkal ticket of sl class from murtizapur (Mzr) to pune (Pune) on 09/06/2017 by train number is 11406 ami pune exp journey date is on 10/06/2017. However a message was received on the phone for the amount 535.87 rs. Debited but the ticket is not book. My transaction id is [protected].
On my internet baking transaction status show about this booking is by...
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S
sai lavanya
from Bengaluru, Karnataka
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Paytm - irctc refunds not being credited to account holder.*urgent*

Address:560092
Website:www.irctc.com or www.PAYTMG.com

Hi,

I have booked the tatkal ac tickets from eluru - bangalore on 05th june 2017, however because tickets because o[censored]navailability of seats the booking failed but amount had been debited from my bank account – rs 2909.

Irctc refund status shows amount of rs. 2850 has been refunded, bank name is paytmg, but i have not received this amount in my account, i had used my icic debit card (Coral visa) bangalore...
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N
Nitu Reema Karwal
from Gurgaon, Haryana
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M complaint about the condition of train and berth

Address:New Delhi, Delhi, 110006

I sanjay karwal, pnr:[protected], traveling from betiah to anand vihar terminal by train jaynagar special, train no. : 04041 on 12/06/2017.
Complaints
1. Train was start, delayed by 7:30 hr. From the starting point
2. From mugal sarai, there is no light, water and neither of fan was working
3. After complaint about the same to many person, that was 1. Some khan in control room, 2.ac conductor, 3. Kanpur station...
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K
kartikiyer
from Chennai, Tamil Nadu
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Irctc refund claim for problem in irctc server

Address:Mumbai City, Maharashtra, 400080
Website:IRCTC

On 8th june 2017 i have done an online transaction to purchase a ticket. Unfortunately after the payment was made through hdfc bank credit card paid in times tried payment gateway, the repeated error found like,
"redirect=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄" came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation...
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A
amitanand2008
from Delhi, Delhi
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Irctc cancelled ticket amount not yet refunded

Address:New Delhi, Delhi, 110041

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refundid : [protected]
Refunded date : 22-may-2017

And

Transaction id : [protected]
Refundid...
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R
Raushan Srivastva
from Gwalior, Madhya Pradesh
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Regarding refund money

Address:490020
Website:www.irctc.co.in

I cancelled my three tickets more than one week ago, but still i didn't get my refunded money. I also emailed them about this on "[protected]@irctc.co.in" but every time a system generated email i got in response. I also called on their 24*7 customer service number but every time line is busy. I am so frustated that what services they provide to their customers. The cancelled tickets pnr numbers are "[protected]", "[protected]", and "[protected]"....
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J
Jayashree Nair
from Dumka, Jharkhand
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Regarding cancellation fee

Address:Bokaro, Jharkhand, 828403
Website:www.irctc.co.in

Dear sir,

We had booked 3 tickets to kolkata by bokaro howrah fast passenger for 18th june. Later we came to know that the train is canceled. All the trains in that route is canceled permanently from 15 th june.

After cancelation of tickets they have cut cancelation charge of rs 570.

We request you to refund the cancelation amount. My pnr no is. [protected]
Train no is. 58014/bksc. - hwh...
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S
Saket Kothari
from Ahmedabad, Gujarat
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Too many complaints

Address:380004
Website:www.irctc.co.in

I seriously can't understand as how can a number of irctc including toll free number can be busy. I tried so many times yet it is busy and chennai number is unanswered. Irctc is using a single landline without multiple lines for complain & help centre. My accounts are deactivated, i requested to delete old accounts as could make a new one to book my tickets. No reply from them against the same. Not even deleted. They are just showing as your...
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L
Locksfriends
from Hapur, Uttar Pradesh
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Passenger

Address:New Delhi, Delhi, 110035
Website:Www.irctc.co.in

Hello this is lokesh today i am. Travelling delhi to dehradun in "massoori express"genral box sarai rohilla to dehradun. There is one passenger he misbehave with everyone on way because no one is providing seat after that he tried to fight with me its a very disappointed and no one can't say him because he belongs with muslim religion and he has no ticket i want to take action of these passengers. This is not first time many times i have...
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R
Ravi8941
from Delhi, Delhi
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Money not received

Address:Nainital, Uttarakhand, 263139

I was trying to do tatkal ticket in north-east express on 8th of the june during my booking they debited rs 680 from my account and ticket not booked.
Yet money not received in my account.
My transition no. Is [protected].
I done my transition with state bank debit card. But after the failure of transition they does not returned my money in my account.
Please solve this issue as soon as possible....
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