Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked four tickets from irctc fare deducted 4500 /- from my account and ticket were not booked i contact to bank also still got not refund what about my money when ticket is not booked, refund my money as thsi moment. Irctc have no right to deduct my money from my account when ticket no booked. This totally harassment of customer. I am continue asking for refund but no respone get

Hi support team,
I booked a ticket from lucknow nr (Lko) to ghaziabad (Gzb) for 15624/kyq bgkt express on 20-jan-2017 and date of journey was 22-jan-2017.
For some reason the train got delayed for more than 3 hours and the passenger did not travel. I filed tdr for the same in irctc against my ticket and the status turned to cr registered, but the amount is not refunded yet.
I am not sure what else i might be missing to get the amount refunded. Please let me know what i can do further or you can drop a mail to [protected]@gmail.com

Ticket details:
Transaction id: [protected]
Date of booking:- 20-jan-2017
Date of journey:- 22-jan-2017
From: lucknow nr (Lko)
To: ghaziabad (Gzb)
Quota: general (Gn)
Class: third ac (3a)
Status:- cnf
Coach id:- b2
Berth no/ wl no:- 4
Ticket amount: 660.0
Ticket type: e-ticket
Train no./name: 15624/kyq bgkt express
Pnr no.- [protected]
Reason for tdr:- train late more than three hours and passenger not travelled.
Tdr filing date: 22-jan-2017 01:28:19 hrs
Tdr status - cr registered
Cancellation id: [protected]
Tdr zone: north western railway (Nw)
Registration no:[protected]

Warm regards,
Sumit

Yesterday i was visited from ghy to slgr. That was my very bad experience.in my journey i have not found any tt and police man. Four young boy playing cards whole night and no one was there to stop them. They were soughting and switch on the light whole night. Request to all the rly dept. Plz visit every couch and asked the passenger about services and most important to visit every couch by the concern tt.

Dear sir,
I have booked a tatkal ticket fom pune to danapur (Idnr) on dated 24 june 2017 and unfortunately my transaction gets failed. I have received refund message notification from irctc, but refunded amount still not credited in my account.

Please find below details:
Transaction id: [protected]
Train no./name: 12149/pune ppta exp
Date of booking: 23-jun-2017
Date of journey: 24-jun-2017
From: pune jn (Pune) to: danapur (Dnr)
Payment status: payment settled late
Bank name: hdfc bank
Reservation status: not booked
Transaction amount:880.0

Refund details:
Refund status:refunded refund date:24-jun-2017 refund amount:880.0

Please do action to refund my money.

This is not the first time that railway is failed to deliver in terms of booking normal or tatkal tickets. Without booking anything from my ip address, it gives this error (As written in subject). Railway has the habit of saying the shared ip is being allocated to multiple people by isp whereas thats not the case.

I've been using fibernet at my home which is allocated only to me, still this error shows that means it railway (Irctc) when will you guys improve at service level.in stead of showing your incompetency to the entire nation, please focus on customer service.

Ticket booking is very small that you can provide through irctc, even we as a customer is facing issue on that.

Please change the way you work, please work on these small items in order to improve your image; else you guys are already a big failure in nation's eye.

Hi team,

I have booked a ticket from app and i got deduction of amount twice from my respective account.
Booked ticket transaction id is [protected] and the pnr for that ticket is [protected].
I got deduction of amount twice of amount 602.21 rupees.
Just give me my money 602.21 rupees back to my account as you charged twice.

Regards
Surya prakash

Refund have not credited to my debit card which i have used to book tickets but site says they have refunded me in bank of paytmag. So how i can get that refund to my debit card.
Transactions id: [protected] date of booking & cancellation:[protected]. Cancellation id: [protected]
I hope they will help me out of this situation.

Sir
I have booked a ticket from jodhpur to kanpur by 2308 jodhpur howrah exp on 01 sep 17 by sleeper. Amout 435/- Trasaction ID [protected] dated 24 Jun 17 at 1800 hrs. Bank debited amount 435/- vide reference no. IGABNNRWB5.
BUT tikcet not booked and amount debited from my account.

Request refund and do the needuful.
Thanks and regards.

Hello sir, this side mukesh naagar r/o A 10 devli extension, tigri bank road, near shubham vatika, ph. no. [protected]. email address: [protected]@gmail.

I had prepreard my irctc account 4 or 5 years ago by someone help. But unfortunately my date of birth was wrongly fill by him. Now i want to correct it. Pls help me for this correction. Wrong date of birth is 21/8/1979.

And correct date of birth is 21/11/1981.

Attached required documents for verification .

Thanks

Regards

Mukesh naagar

[protected]@gmail.com

[protected]

Pa partha754
on Oct 14, 2014
+1

Dear Sir,
My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I complete mobile verification.
My email id is "[protected]@gmail.com" & user id is "Upam7" & mobile no is "[protected]".

Sir please check it & send me a email for my mobile verification.

Sir/mam,
I filed a tdr on 11/06/2017 due to train running more than 3 hour late under pnr no. [protected] and reference no.[protected].
I also emailed the concern to [protected]@irctc.co.in but there is actual care for customer as i have not received any reply in 10 days.
So i request you to kindly refund the same asap as it is more than 7 days to refund the amount
Thanking you

Train: 12798, seat s3, 43 date: 23/6/2017. They are charging inr 70 for veg palao which is more than specified rates by railways. Moreover, the quantity of rice provided is not as per the specified quantity. Despite paying higher price i'm going to bed with hungry stomach. Kindly look in to the issue and ensure that such negligence is not repeated in the future.

Sir,

I was booking a ticket for train from secunderabad jn. To tiluru on 23/06/2017.
My ticket booking is failed but the money from my account is deducted with rs.1070.
Please help me with the issue. There is no reply from the irctc about money refunds...

Note:- here i attach the snaps of the transaction.

In most of the trains which are originating from howrah and orissa, the sellers are vending banned products like gutka openly in train.
This post is just a way to convey my opinion and not an offense to the people from these places. Please stop selling these products in train which makes the co-passengers to suffer. Especially single ladies travelling are facing issues in these trains as they are not safe enough. No security check also and people literally sleep on the floors in train which becomes unbearable to others to even walk to washrooms

Dear concern,

I have booked a irctc e-ticket via mobile app. While booking ticket amount was debited from my account but ticket not confirmed, suddenly the app got sign out.

The transaction details are
Thank you for using state bank internet banking. Your transaction ref no igabnemha3 for rs.611.5 on 22-jun-17 13:46

Since 2 days have gone am facing this problem but there was no such response. I have mailed them but there was no such response and the contact numbers were always busy. Uncontactable

Waiting for an early response.

Thanking you!

My wife is travelling in lko-ndls shatabdi dt22/6/17, from aljn to gzb junction with valid id and ticket with a child of age less than 5 yrs with identity proof of age issued by nagar nigam, dhanbad, in coach no c7 -76, attending tte used unparliamentry word said that you are saying wrong age and you will be punished for that, inspite of doing right conduct my wife has been insulted by attending tte and feel shame in betwwen 80 passengers.

Transaction failure
Payment failure - no ticket booked — bank account debited
Transaction id [protected]

I faced a problem while booking a ticket on irctc.co.in transaction id/[protected] date of booking[protected] reservation from kanpur
Central to new delhi for 30/06/2017. After entering the details of the two passengers, i made the payment using union bank net banking payment gateway. After making the payment (Amount being debitted from my account), i got the message payment successful wait for irctc to respond.
After waiting for a minute, it prompted "payment failed"

I checked my union bank transactions and i can see a payment of rs 1385 /- made. However when i see the list under "booked tickets" on the website, it shows nothing. It enlisted my transaction into "failed transaction history". Where did my money go then!!

Please advise what to be done since i have made a payment and there is no booking done by the website.

My details - irctc user name – archana_aj
Email id :[protected]@gmail.com

Booking details is shown below -

Ticket history
—
Pnr number 0 transaction id -[protected]
Train no 12033 train name cnb ndls sht
From station (Kanpur central) to station (New delhi)
Date of journey 30/06/2017
Class cc
Boarding (Kanpur central)
Resv upto (New delhi)
Date of booking 22/06/2017 at 7:30 pm total fare rs 1385.00

I have booked taatkal tickets for two, where for the first time i haved made payment after submitting otp an error occurred due to which ticket could not be booked then again i paid for the same and ticket booked and recieved the following message...
Pnr:[protected], train:12056, doj:23-06-17, cc, rk-ndls, dep:07:03,
Prince handa+1, c4 13, c4 14,
Fare:1180, sc:0.0+pg+ins

Even there is no booking history justifing the deduction of money twice...

Email id [protected]@gmail.com
User id pavas16040
Pavas handa

I had booked two tickets on train no. 22482 for 14.06.2017 from delhi to jodhpur. The scheduled departure was 23:15. First it got delayed by 1 hour 15 minutes. At 12:40 there was an announcement that this train will leave by 2:30 am. Since we were two girls, we decided to ask the station master if there is any chance we can get our refund for the tickets as we can't wait till 2:30 am at night in delhi at a railway station that is fairly less crowded at night. The station master told us if the train is delayed by 3 hours refund is given but since it was booked online through irctc we have to cancel it online only and file tdr. Just to have a proof of the delay i got it in writing from the station master that the train will leave at 2:30 am.
At 1:00 am in the night, the irctc website was down, so i filed the tdr in the morning. The result: repudiated, reason: null.
I don't understand this, if the refund rules provide that refund is given in case the delay is more than 3 hours and i did tick mark the same option. Still the reason says null? I have written numerous emails to irctc about the same, attaching the stamped document by the station master, yet there is no response.
Transaction id: [protected], [protected]

I am useing irctc rail connect official app for online ticket booking. But on 20th june 2017 when i booked ticket from chappara to itarsi off rs 1320 3rd ac the transaction showing failed but amount off rs 1331.5 has been deducted from my sbi ac which not refunded yet. I tried to connect with coustomer care but its to hectic all time it saying busy. Plz take fast action on my complain.
Failed transaction id [protected]
Sbi ref no [protected]igabmxsti0