Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,
i have same problem .IRCTC deducted Rs- 11.50 extra without any detail, from my account without any confirmation next day after making online reservation of two tickets.

Any transaction either can make bank or by confirmation of owner of account . otherwise it is "illegal".

and this transfer of money is not fulfill legal requirements, and without any notice so it is cheating and fraud to customers.
extra amount deducted from amount without any information.

This is from a really insignificant and a grumpy doctor making a complaint about the rac tickets... Whats the point of paying the entire amount and travelling in half a seat even for the first ac or second ac. And don't get me started on the response of the train ticket examiners... They are the worst.. I know they are under a lot of stress.. But they should provide information whether seat would be available or not. All i got is from grumpy stare or silence. All i am asking you is this.. Please don't put rac tickets for ac coaches and please refund the money if you cant provide a proper seat to the customers. Or else i am forced to see you as a money swindler and nothing more and i lost my complete faith in the railways and i swear i will never travel again if this continues to persist.
Yours truly,
A grumpy doctor

Dear team
My name is anmol kumar resident from delhi and today i have came to roorkee and now want to book a ticket for lucknow but after effort my money had deducted from my card and booking not conform please check and revert urgently as i have to book a ticket and an amount 1515 had deducted from my hdfc credit card endinf no. *4996 and my booking not conform.

Plz check and help to refund my money.

Hi, i have booked a railway ticket before 3 months to travel from chennai to kerala and return. For up i have got the confirm ticket. For return ticket it was waiting list 10 & 11. Before the train departure i am getting a message which has the details of guard (Note my ticket is in waiting list). I am sure that i cannot travel with online ticets and i came by another mode of transport. Today i got a msg from irctc that "the ticket cancelled, amt 670 will be refunded in your a/c with in 3-4 days". If you see when i book the ticket the total cost was 790, but the indian railway returning only 670 where is the 120 rupees gone?? Note that i have not cancelled the ticket, it's been automatically cancelled.

Change my email id i have worng email id subbmited registration. Pls. Send my other email id contect [protected]@gmail.com. And fast revert plz. And m so help full our work. Irtc is so help full me for nice journey and i have travel only train u havw long routh train book now many problam my work plz.. Help me open my id and use and work i m also help full u.. So thanx u

I always travel from goregaon to malad in second class. As usually if any ticket collector asks me ticket i show to them. Today something different happened a ticket collector cam and asked me for a ticket in malad. I showed him the ticket and then he makes d reason that u travelled from 1st class and instead i travelled in second class. And also he was leaving all the ladies without tickets.
So on that i raised my voice that how can u say that did u see me. So he took me to the office and started threatening me that give rs 260 or else u will be put in jail. I gave my best to get my rights but still he took my bag and started checking the bag then almost took rs 360 from me and gave a receipt of rs 200. I was speechless coz they were so rude and was scaring me a lot. I can't describe them but they were secret ticket collector who came in maoad and threatened me at 7.30. Please however find out these two guys. One was short and tan and another one had good height and was fair and was wearing adidas black shoes. Please find out them and remove them from this job and refund me my rs 360. I also went back to malad station to find out them but then i got to know that they were secret ticket collector and roam everywhere or else on the spot i would have complained against them

While booking the tatkal ticket from duvvada to secunderabad for 27th june 2017 to vskp - nanded express through irctc website with transaction i'd:[protected],
Sbi payment transaction i'd:[protected]
Money got deducted from my account and the ticket is not booked. Please resolve the issue, my account is sbi and i paid it through debit card

I have booked 2 tickets and paid using my debit card. Then i cancelled the tickets and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id:[protected] pnr no [protected]
Date of cancellation:19-jun-2017 19:41:35 hrs
Cancellation id:[protected]
Refunded date : 20-june-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag.

Email: [protected]@gmail.com

Rajdhani express — bad service, unhygienic bathroom water logged. And sticking.


I am traveling in delhi dibrugarh rajdhani originated from delhi on 26th june 2017. Its the worst rajdhani experience i ever had. Pathetic service, bad coach b7, bathrooms stinking bad, waterlogged. 2 bathrooms are permanently locked god knows for what reason. Its nothing better than a local train. Paying heavy amount for most pathetic service. It seems railway is just devicing ways to earn money, and device deteriorated over time. Food quality is worst.

I was debited rs.265.38 on 05.06.2017 through irctc android app while booking shamnad express from alleppey to thrissur. Though the amount was debited the app showed "booking not allpwed at this time" after about 1 minute and exited.

Today too (26.06.2017) i tried booking for chennai express from alleppey to thrissur. Same thing happened with the app. This time i lost rs.326.62.

I booked through hdfc bank diner's club rewardz credit card. I bought tickets through paytm on 05.06.2017 again and today through railway counter again as my transactions failed on the app.

I request you to refund my amount.

Kindly note that i am a regular traveller from alleppey to thrissur every monday.

Dear sir madam
I am umesh kumar kain i booked ticket on 21 may 2017 train no 12060 e-ticket chair car pnr no [protected] and transaction no is [protected]

I still waiting for refund because i not travel on this ticket and ticket collector refuse me that your ticket (Pnr no [protected] and transaction no is [protected]) is canceled and your refund payment is transfer with in weak and make without ticket 440/- and travel in general coach i contact with irctc costumer care team by email they reply mail says that your ticket was confirm i send you their email answer

([protected]@irctc.co.in
Attachments jun 22 (4 days ago)
To me
Dear customer,

We would like to inform you that no refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or tdr not filed online upto four hours before the scheduled departure of the train and now tdr filing time limit has exceeded so we are not able to forward your case to concern department.

Thanks & regards
Anju singh
Executive, customer care
[protected]@irctc.co.in
Ph[protected]/23340000[#6138024])
Sir what i do please register my complain and reply me on my mail id
[protected]@gmail.com

I booked four tickets from irctc fare deducted 4500 /- from my account and ticket were not booked i contact to bank also still got not refund what about my money when ticket is not booked, refund my money as thsi moment. Irctc have no right to deduct my money from my account when ticket no booked. This totally harassment of customer. I am continue asking for refund but no respone get

Hi support team,
I booked a ticket from lucknow nr (Lko) to ghaziabad (Gzb) for 15624/kyq bgkt express on 20-jan-2017 and date of journey was 22-jan-2017.
For some reason the train got delayed for more than 3 hours and the passenger did not travel. I filed tdr for the same in irctc against my ticket and the status turned to cr registered, but the amount is not refunded yet.
I am not sure what else i might be missing to get the amount refunded. Please let me know what i can do further or you can drop a mail to [protected]@gmail.com

Ticket details:
Transaction id: [protected]
Date of booking:- 20-jan-2017
Date of journey:- 22-jan-2017
From: lucknow nr (Lko)
To: ghaziabad (Gzb)
Quota: general (Gn)
Class: third ac (3a)
Status:- cnf
Coach id:- b2
Berth no/ wl no:- 4
Ticket amount: 660.0
Ticket type: e-ticket
Train no./name: 15624/kyq bgkt express
Pnr no.- [protected]
Reason for tdr:- train late more than three hours and passenger not travelled.
Tdr filing date: 22-jan-2017 01:28:19 hrs
Tdr status - cr registered
Cancellation id: [protected]
Tdr zone: north western railway (Nw)
Registration no:[protected]

Warm regards,
Sumit

Yesterday i was visited from ghy to slgr. That was my very bad experience.in my journey i have not found any tt and police man. Four young boy playing cards whole night and no one was there to stop them. They were soughting and switch on the light whole night. Request to all the rly dept. Plz visit every couch and asked the passenger about services and most important to visit every couch by the concern tt.

Dear sir,
I have booked a tatkal ticket fom pune to danapur (Idnr) on dated 24 june 2017 and unfortunately my transaction gets failed. I have received refund message notification from irctc, but refunded amount still not credited in my account.

Please find below details:
Transaction id: [protected]
Train no./name: 12149/pune ppta exp
Date of booking: 23-jun-2017
Date of journey: 24-jun-2017
From: pune jn (Pune) to: danapur (Dnr)
Payment status: payment settled late
Bank name: hdfc bank
Reservation status: not booked
Transaction amount:880.0

Refund details:
Refund status:refunded refund date:24-jun-2017 refund amount:880.0

Please do action to refund my money.

This is not the first time that railway is failed to deliver in terms of booking normal or tatkal tickets. Without booking anything from my ip address, it gives this error (As written in subject). Railway has the habit of saying the shared ip is being allocated to multiple people by isp whereas thats not the case.

I've been using fibernet at my home which is allocated only to me, still this error shows that means it railway (Irctc) when will you guys improve at service level.in stead of showing your incompetency to the entire nation, please focus on customer service.

Ticket booking is very small that you can provide through irctc, even we as a customer is facing issue on that.

Please change the way you work, please work on these small items in order to improve your image; else you guys are already a big failure in nation's eye.

Hi team,

I have booked a ticket from app and i got deduction of amount twice from my respective account.
Booked ticket transaction id is [protected] and the pnr for that ticket is [protected].
I got deduction of amount twice of amount 602.21 rupees.
Just give me my money 602.21 rupees back to my account as you charged twice.

Regards
Surya prakash

Refund have not credited to my debit card which i have used to book tickets but site says they have refunded me in bank of paytmag. So how i can get that refund to my debit card.
Transactions id: [protected] date of booking & cancellation:[protected]. Cancellation id: [protected]
I hope they will help me out of this situation.

Sir
I have booked a ticket from jodhpur to kanpur by 2308 jodhpur howrah exp on 01 sep 17 by sleeper. Amout 435/- Trasaction ID [protected] dated 24 Jun 17 at 1800 hrs. Bank debited amount 435/- vide reference no. IGABNNRWB5.
BUT tikcet not booked and amount debited from my account.

Request refund and do the needuful.
Thanks and regards.

Hello sir, this side mukesh naagar r/o A 10 devli extension, tigri bank road, near shubham vatika, ph. no. [protected]. email address: [protected]@gmail.

I had prepreard my irctc account 4 or 5 years ago by someone help. But unfortunately my date of birth was wrongly fill by him. Now i want to correct it. Pls help me for this correction. Wrong date of birth is 21/8/1979.

And correct date of birth is 21/11/1981.

Attached required documents for verification .

Thanks

Regards

Mukesh naagar

[protected]@gmail.com

[protected]