Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On 8th june 2017 i have done an online transaction to purchase a ticket. Unfortunately after the payment was made through hdfc bank credit card paid in times tried payment gateway, the repeated error found like,
"redirect=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄" came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation...

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refundid : [protected]
Refunded date : 22-may-2017

And

Transaction id : [protected]
Refundid...

I cancelled my three tickets more than one week ago, but still i didn't get my refunded money. I also emailed them about this on "[protected]@irctc.co.in" but every time a system generated email i got in response. I also called on their 24*7 customer service number but every time line is busy. I am so frustated that what services they provide to their customers. The cancelled tickets pnr numbers are "[protected]", "[protected]", and "[protected]"....

Dear sir,

We had booked 3 tickets to kolkata by bokaro howrah fast passenger for 18th june. Later we came to know that the train is canceled. All the trains in that route is canceled permanently from 15 th june.

After cancelation of tickets they have cut cancelation charge of rs 570.

We request you to refund the cancelation amount. My pnr no is. [protected]
Train no is. 58014/bksc. - hwh...

I seriously can't understand as how can a number of irctc including toll free number can be busy. I tried so many times yet it is busy and chennai number is unanswered. Irctc is using a single landline without multiple lines for complain & help centre. My accounts are deactivated, i requested to delete old accounts as could make a new one to book my tickets. No reply from them against the same. Not even deleted. They are just showing as your...

Hello this is lokesh today i am. Travelling delhi to dehradun in "massoori express"genral box sarai rohilla to dehradun. There is one passenger he misbehave with everyone on way because no one is providing seat after that he tried to fight with me its a very disappointed and no one can't say him because he belongs with muslim religion and he has no ticket i want to take action of these passengers. This is not first time many times i have...

I was trying to do tatkal ticket in north-east express on 8th of the june during my booking they debited rs 680 from my account and ticket not booked.
Yet money not received in my account.
My transition no. Is [protected].
I done my transition with state bank debit card. But after the failure of transition they does not returned my money in my account.
Please solve this issue as soon as possible....

I have booked a ticket on 04.06.2017 and the same was cancelled on same day i. E.04.06.2017. Status of refund in irctc web site is showing as under

Pnr: [protected]
Cancellation id: [protected]
Refund amount: 2540
Refund date: 05.06.2017
Refund bank: paytmag

I opted debit card option in paytm and made the payment directly from my debit card. Till date, i have not received the refund...

I have cancelled tickets on 20th may but no amount has been refunded till now. Cancelled tickets transaction ids are - [protected] & [protected]
I have paid for both the tickets through debit card option in multiple payment options.
I have already mailed thrice on this issue and didnot recieve any response till now. Even their helpline number doest not get connected single time. It has been more than 20days. I need money...

This is an utter shame that the only online portal for railway ticket reservation is not maintained to cater a diverse population in a country like ours, which, by the way, requires a lot of attention in these areas.

Trying to book a tatkal ticket from 10:00 am but the page is under maintenance and as soon as the the tatkal time duration is over the page comes back online.
Seriously, are we trying to make fool of ourselves...

Dear sir/madam,

I have registered my email address wrongly, i'm not able to access my account it stucks with verify email address page, i want to correct the email address, so pls kindly help me to correct the same. My details are below,

User name : p_san007sp
Mobile : [protected]
Wrong email : www.santhosh007.[protected]@gmail.com
Correct email address : santhosh007. [protected]@gmail.com...

I am regular user of irctc just because there is no other option for indian railway ticket booking.
Indian railway must have another option for rail ticket booking so that irctc also have competitor for it than it will definitely improve customer services.
Why they gave customer care no.[protected] it totally manipulate customers. I am trying since 5 days but don't connect even a single time.
Is this day indian...

Www.irctc.co.in is a website that's clearly in the wrong hands it can never handle the peak hours traffic in its current state.
Always the page goes to "page not found" or "session expired" or some other story during the tatkal booking and sometimes just gives us the waiting list option to rob money of[censored]s for the retarded service (Charge) that this website provides us.
Despite always charging us 60 rupees for every time everyone...

Transaction id-[protected] on 06 june 2017
Refunded id-[protected]
Transaction type-failed
Amount 245/-
Bank-airtel payment bank on line debit card
The ticket (Failed) refund amount 245/- was supposed to be refunded to my airtel payment bank account.
Instead on irctc site its showing that the said amount has been refunded to paytmag which was not expected. I have chacked my paytm wallet as...

Food was not good in pune pantry service. They are giving the food for dinner which was given at afternoon.in jeera rice the rice was not cooked well, roti was so hard and so on. Everything is worst as it cannot be able to intake the food. Please make sure to make the food which can be able to eat at least. I'm not asking delicious food to eat. But at least to eat for our hunger. Correct your food service else i can deal with higher officials....

In my irctc app while registering my email id wrongly added as dwaraka ravi instead of [protected]@gmail.com. Please change my email id to [protected]@gmail.com. My email id is typed wrongly. That's why i am not getting email top to my email id. If my email id corrected means then i can register irctc app version and i can book the train tickets. So please correct the email id....

Irctc bound 35 minut before not booked ticket but after i will not booked ticket
Because all ticket booked in counter prs give a lot of money example total amount of fare is 3000 but prs clerk take 8000 then met a confirmed ticket
When i booked ticket booked online then i will met only waiting ticket because irctcwill very slow down his server.
Su...

Yesterday i booked a 4no's train tickets mangalore express chennai to kulithalai.
But unfortunately irctc.com but unable to process in last minute so close the tab.
But it was depited money amount 571rs.
And next time i will book another tickets that's done. But first time transaction money not return please refund my money. Transaction details
Date : 09/06/2017.
Amount : 571
Transaction number:[protected]...

I'm sayantan chakraborty & i tried to book a premium
Tatkal ticket for 13149/kanchankanya exp for traveling to sdah to
Njp on 3rd june. The transaction id is [protected]. The reservation was not booked but my a/c was debited by rs.911 & it is still not refunded.
Moreover, i sent them e-mail twice regarding this but have not got any reply yet...

Sir
Present by i am travelling in 22812 ndls-bbs rajadhani. My pnr [protected].
As i paid money for food and service while purchasing of ticket. During dinner in yesterday few of the items are missing from plate. The same was asked to staff. He told that he will bring. But he was not provided. When i asked about him again, he replied that he has 72 passengers in the coach, i am not only one person. Issue regarding yesterday...