Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was coming from ranchi to new delhi in ranchi rajdhani express (Train no. 12453) on 11th june, 2017 pnr no. [protected]. I opted for non veg food, which was provided in a filthy state as food was kept one above the other, making the packing and food unhygienic. Then i asked for a dahi (Curd) which was not provided in the food platter, upon asking for it the waiter said we only serve to those who ask for it. I mean, how does that matter it irctc menu says it will be served so it needs to be served irrespective of the fact that the customer wants it or not. The waiter misbehaved in this regard. There was no cutlery provided during evening snacks and tea, moreover when i asked for an extra roti during dinner i was denied here again. I was very disappointed with the quality of service provided along with the food.

However, my onward journey to ranchi (Pnr [protected]) on 2nd june, 2017 was very good, everything was good (Not that great) but overall i was satisfied with the quality of food and service.

I've been trying to access irctc.co.in for booking a ticket in tatkal quota for sleeper class at 11.00 am today, but as i filled the details and clicked submit (Before payment) the page was loading for a long time and finally it threw an error 'connection reset by peer'. Tried to access it again but the same problem occurs.

Now, it says there's some maintenance activity.

I couldn't book a ticket. I hope irctc considers this situation and provides an alternative.

This is the worst ticket booking service in the world. This service is only for the agents not for the customer. Everyday at the time of tatkal ticket booking this service undergoes maintanence or there are errors during booking. I would tell each and every customer not to book the tickets using this service. This service is the worst service in booking tickets. So i would advice every customer to go to the agent rather than booking tickets on this service (Irctc.co.in)

I was booked a e-ticket on 23 may 2017 to jammu tavi from hindaun city. And due to waiting it was canceled automatically but till now money for that ticket is not refunded till now in my debited account.
I tried calling to irctc contact numbers but call was not connected to any executive it remains in waiting all time and ended automatically.
Pnr no is - [protected]

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refundid : [protected]
Refunded date : 04-jan-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag.

Train 07439
Tata kirigali is running late
Bam arriving time-10:15
Now it's 3pm but till now the train has not arrived
Our family and appximately 20 people's from berhampur station are waiting for it
Facing major problem...
Pls try to understand my problem
I hv an interview tomorrow
And some has their health issues
If any incident happens it's fault is only urs

I don't understand what happened to irctc onliine railway ticket booking site.in tatkal we are not able to book any ticket. I have tried several times with different internet providers (4g high speed) whenever i book ticket it goes to tatkal waiting list and i have to pay huge charges for cancellation even though it automatically gets cancelled. Can please suggest if this situation is going to improve or we should travel by any other means.

I booked one general class-sl ticket from tirupati (Tpty) to c shahumharaj the (Kop) (Train no 17415) on 25/09/2017 on the internet but the transaction failed due to system fault at the irctc website. The amount of money amounting to rs. 888/- was, however, debited to my sarswat bank account. Their failed transaction id is - [protected] dated 14/06/2017.

So please do the refund to my respective account.

Thanks,...

I am having user name ricado26
And email i'd with
[protected]@gmail.com and
Mobile no [protected]
By mistake i have put in wrong email i'd
As [protected]@gmail.com
Kindly change the email i'd to
[protected]@gmail.com for varification of irctc id
As i urgently require it to book my tickets
Kindly do the needful thanking you
Yours faithfully

Sir,
By id scagniho, (My husband id) i booked train ticket on 18.6.17 at 0820hrs, aljn to ftp 3rd ac in train 12428, rs.2751 debited but ticket not booked. I processed again, same, rs. 2751 debited again at 2034hrs and ticket booked.
I paid by my atm/debit card [protected] pnb under my
A/c [protected]. But wrongly debited amount has yet not credited till now.
Kindly refund rs.2751 to my a/c soon.
Thanks.
Shashi bala trivedi, professor
Agra university mob [protected]

I m traveling in 04404 baaruni special train. It's non stop till moradabad bit i found that it is stopping on every station. And making the travel time longer. Please put your eye on it. I m single lady traveling alone need to reach home on time by 10.30pm. Still the train is not started please have a look n find out the delay for the train. It's special train not a passenger train.

Yesterday[protected], the food that was being served on vijayawada plat form was very unhygienic. Packaged food which i bought (Chapathi and curry) was spoiled and the smell of food was very disgusting. I don't think people can eat such kind of food. They charged more (40 rs.) even mrp was 31 rupees.

A family in our compartment bought the same to feed their child. Due to unhygienic food, we threw that food directly into a dust bin.

As the train was already started, we cannot able to complain there itself with the sales person. Hope the proper action will to be taken on this issue. It is not just the value of money, it is the value of hunger. It is the value of sadness on a mother's face. Hope you understand.

That food was supplied by 'cell kitchen', viajyawada

Respected sir

I booked 3 seats for one of my friend and his family on 29th may 2017 pnr no. [protected] for journey date on 20th june, 2017 from new delhi to jalandhar.

The detail of travellers was as under :

Daler singh 32 male (Self) mob no. [protected]

Aryan anand 6 male (Boy)

Ratika 29 female (Wife)

The seats booked were as under c8-28, c8-29 and c10-18 (Two in c8 boggy and one in c10 boggy)

There were more than 600 seats available but the booking got in different coaches.

I have to got these seats cancelled as the seats booked for one family and they were not interested to travel in different coaches.

They have unnecessarily lost the cancellation charges for no fault of them..

May i request you to kindly refund the cancellation charges deducted for no fault of the consumer.

Thanking you.

P. S. The mail has been sent at [protected]@irctc.co.in on june5, 2017
The email has been assigned ticket id [irctc #6006931].

Booked ticket history
Last transaction detail
Transaction id: [protected] pnr no train no./name: 17255 / ns hydrabad exp
Date of journey: 10-jul-2017 date of boarding: 10-jul-2017 class: sleeper class (Sl)
From: gudivada jn (Gdv) to: secunderabad jn (Sc) boarding: gudivada jn (Gdv)
Resv upto: secunderabad jn (Sc) quota: physically handicap (Hp) ticket type: e-ticket
Passenger details
Payment details
Payment option:syndicate bank
Ticket charge:150.0 service charge:0.0 total:150.0

I had booked a ticket from jat to hw using irctc connect app on 8th april 2017.
Same ticket was cancelled by me on 23 may 2017 refund amount rs. 2600
As per status on irctc website refund is issued to paytmsdk but the same is not received to me yet.
I have contacted my bank and they have clearly said that they have not received any refund from irctc towards my credit card.

The server which you are using is worst. Kindly upgrade the server or stop this [censored] website which can not handle the load. You people know that many users will be using the website then why didn't you used a better server. And you must have an alternate to this server problem. Many users face this and they just have one option to "wait wait and wait". I'm frustrated with your service.

Dear sir
I have booked tickets on may 23rd for the journey from chennai central to bhopal on june 14th in andaman express i cancelled the ticket due to emergency on june 12th. Irctc send a message that you fare will be refunded within 2-3 days. Still now i haven't received my refund amount in my account.

My pnr no for 2 tickets
[protected]
[protected]

I had booked railway ticket from website irctc.co.in from my login id neerapran from kathgodam to hapur for date 30th july2017 on 13-06-17 for ranikhet express whose amount was deducted from my pnb account. Although i had booked two tickets for to & fro journey one ticket was booked but another one with below given id was not shown in my ticket booking history.

Transaction id : irctc/div/[protected]/[protected]

Kindly update me the ticket.

Thanks

Dear sir,
I wish to inform you that my 1) pnr number: [protected] shankergarh to anand vihar on date 5/6/17, train name is rewa express had been cancelled (Transaction id - [protected]) which amount have to refund rs.1530 according your message & email but still i did not get it and
2) pnr number: [protected] coi to sbc on date 31/5/16, train name is sanghamitra express had been cancelled (Transaction id - [protected]) which amount have to refund rs. 4080 according your message & email but still i did not get it also till now.
So this is requested to you that please refund my both amount.
Thanks & regards,
Saurabh jaiswal
[protected]
[protected]@gmail.com

We have try to reservation three times but both time transaction sucess but reservation not done and not successful and still amount not refunded so please do the needful.
Transaction date-19/06/2017
1-transaction id no-inb/[protected]/pay tm mobile solutions pvt
Amount-781.5
2-transaction id no-inb/[protected]/pay tm mobile solutions pvt
Amount-781.5
3-transaction id-inb/[protected]/indian railway corporation
So kindly refund the amount on urgent basis.